Rebeno's in Aylesbury Vale

Well i have to say after reading last review , I totally disagree the food is outstanding best in aylesbury and staff are friendly and welcoming , so keep up the good work at rebeano's.

Extremely helpful and friendly staff. Varied menu of quality takeaway food.

Ordered a family takeaway last week, and unfortunately, it was a terrible experience. They were busy, so the food took an hour to arrive, which we understood—but when it did, it was cold, undercooked, and unsafe to eat. My nephew even got sick after eating some of the chicken, which still had visible pink in it. Because of this, we had no choice but to throw everything away rather than risk food poisoning. The real disappointment came when we tried to resolve the issue. The customer service was awful—when we called the next day during their opening hours, staff promised a manager would call us back, but that never happened. We ended up having to go in ourselves, taking time out of our day, only to be met with a manager who was argumentative, dismissive, and even had the audacity to say we should have brought the food back. How exactly were we supposed to transport vomit to prove the food was unsafe? Had I known they needed evidence I would’ve fished it out of the bin and scooped up the sick! We took a picture of the traces of pink chicken which the manager refused to accept came from his store! What’s worse is that they refused to issue a refund, even though that was the only fair resolution. Offering a discount for a future order from a place that served us unsafe food? No thanks. Absolutely shocking experience—avoid this place at all costs!

When my order arrived it was over an hour late. I was not happy as we got told it would be only 30mins. My 4 year old had a chicken wrap. After eating it, he vomited it out , we saw pink raw chicken come out. There was a bucket full of sick. This happened at 10pm so the shop had shut as I was going to call them. I had to take my son to a&e as he got really bad with the food poisoning. The hospital had confirmed it was food poisoning. I rang the shop up the next day of opening hours and mentioned I’d like to speak to the manager to raise a complaint. The staff had mentioned he was on another phone call and can call back. I did not hear from them as 2 hours had past. I called them back and a staff member picked up and recognised my phone number and said are you ringing up to raise a complaint? I said yes. Can I speak to the manager? He said he not here now. So I could sense he did not even want to talk to me maybe because he wanted to avoid a complaint. I spoke to the staff member for over 10 minutes, for him to mention, my manager mentioned he can give you discount on your next order? Come in Monday and he will be here. I refused the discount. I went into the shop with my 4 year old on Monday & politely mentioned about my son having food poisoning from the wrap. I stood there for 45 minutes with my son as he raised up his voice to me and told me I was lying & my son must have got a bug from somewhere else. He took absolutely no accountability & kept finding faults in what I was saying. I showed him proof as I had a picture of what my son had vomited out & he said in an aggressive tone “that’s not our chicken!” I told him I took a photo so I could show this was pink uncooked raw chicken that went into my sons stomach. He got nasty with his tone & said he could have got a bug somewhere else. Insisting that I am lying. I was at this point seriously shaken up & in tears. He smirked and laughed at my saying I am evil. He said I am not giving you a refund. Show me the hospital report. I walked out with my son after 45 minutes absolutely shocked upset & angry. Please avoid this place. I don’t want what happened to my son or me happening to anyone else. Zero customer service & will not take accountability. Very ignorant nasty manager

Food menu is hard to understand aa there are pictures and no actual menu. The menu is on a through door type of menu, waiting area for food is ok but very vast. Food is ok nothing special, the donner meat is very dry and leathery, the chips are hard and a lil overcooked, shame really as location is good.

The staff are very friendly and the price you pay is very reasonable. I had kebab and chips, the kebab meat was quite dry but apart from that it was ok.

Amazing tasting food! Huge portions! Ordered a delivery and it arrived piping hot! Will definitely be ordering from here again!

Best Food I had in the entirety of England when I visited, Dylan had the best service and was really quick with my order.

Right firstly, the food here is delicious and the service is normally excellent. However tonight was very poor. You have become very popular, and deservedly so, but with that comes responsibility. I put a collection in, some 2 hours before I wanted it, I walk in to get it at that exact time, as sometimes ive gotten there too early and I hear the chef say to the till attendant, 'bruv I haven't even started that yet'. The phones ringing with irate customers, there's about 7 other people in there waiting, the poor lady on the till looked like she wanted to cry! Not sure what was going on tonight but it wasn't your usual excellent package.

Ordered a mixed chicken and diner kebab, the diner was dry and looked like it was the dregs off the kebab roll wasn’t worth the money one bit was very disappointed to say the least !!!

Haven't ordered from here for a while but decided to give it a go again, ordered one thing, received another thing and no answer on the phone

Food was very delicious and delivery was quicker than advertised, one of the best places in Aylesbury to get food from. Every time I get it I am satisfied

Kebab combo ordererd online for collection. Meat was very good quality and swimming with lovely garlic mayo with hint of chilli sauce. Salad and lebanese bread make that perfect meal for hungry me.Very polite staff, że quick serving, defentelty recomended will back soon.

Placed a delivery order which took longer than stated and arrived late. However, Food did arrive warm. Really disappointed with the portion sizes. Fries shrunk by 50% in size, the lamb kebab seemed to be missing the lamb, 3 measly pieces??? Doner was dry as…. No way is it value for money any longer…won’t be ordering from here again!

Food was ready quickly and was very tasty. Even the chips were above average. Management quickly sorted out a little price mismatch. I like my chicken a bit more "charred cruncy" but otherwise was really quite nice If it wasn't so far from where I live I'd definitely go more often.

Tried to order on just eat. Didn't arrive in the allocated time. I queried this an hour and a half after I had submitted the order and it hadn't even been made so had to cancel.

During my stay at Aylesbury I visited this place and bought some wraps and pizzas - while taking away food the paper bag was torn and all the fries fell down on the floor - the gentleman at the counter assured not to bother and replaced with new fries immediately….. the staff and the ambience was outstanding and very nice …. But the food taste was just an average.

The best chicken wraps around! So hot fresh and delicious

Chicken full platter is delicious and very good option for big families. His owner and staff are very kind and ready to offer you the best. Also they offer gratitude burgers and handmade pizzas.

One of our favourite places locally. Good value, good food, great service

Delicious food and friendly customer service 👍. Regarding the food, they take great care in sourcing their ingredients and preparing their dishes. Additionally, the fact that the kebab shop offers a diverse range of dishes is also a great attribute, as it means that customers can try something new or stick with a tried and tested favorite. Another thing, I was surprised how quick my food was made, I am not sure but that was max 10min. In terms of customer service, it's clear that the Rebeno's is doing a great job in creating a friendly and welcoming atmosphere for its customers. This can make a big difference to the overall dining experience, and it's great to hear that the staff are attentive and accommodating. Overall, Rebeno's sounds like a fantastic place to grab a meal. The combination of great food and customer service makes it a top pick for anyone looking for a satisfying take away.

Chips tasted like it was cooked in old oil No flavour to the chicken Salad was dead Really disappointed as this has always been good To order from Mayo also in cheap chop shop pots

Bean burger was stone cold and poor in quality! Popcorn Chicken looked like they had scrapped out the bottom of the fryer - Rip off - Avoid if you dont want to be disappointed!!

Absolutely gorgeous well cooked food, the food is amazing and the chicken falls of the bone !! And best fries I’ve ever had,

Best chicken kebab and pizza I have had in a long time. Will be coming back! Edit 01.07.22 - I came back and it was still fantastic Edit 07.1022 - Still bangs 👌

Very good quality food and pretty generous portions & not bad value for money; have tried most of the dishes from the menu and have to recommend their chicken (it is after all one of their specialities and they do it well!), pizzas and kebabs. I can't stop coming back as they have such a nice variety of dishes, absolutely recommend.

Top takeaway and always friendly staff.

That Kebab with Lebanese bread was the best kebab I’ve EVER had

Very very good food. We will order again

The best takeaway in Aylesbury for this type of food .

Best kebabs in Aylesbury. Highly recommend the Lebanese bread option! Never had any issues with our orders from this place and the fresh quality is consistent.

We had the BBQ 12” pizza and mozzarella dippers. We hardly had to wait long at all: the pizza was fresh, flavourful and filling. The dippers were crispy and light. Will definitely be getting our takeaway pizza’s from here from now on!

Disappointed that the food quality has deteriorated since this place starting out. Food is not up to standard - chicken kebab poor, tepid and meat tasted acidic Vegetarian kebab a mess of pappy, bland and practically tasteless veggie burger. Pittas not even warmed or grilled first which makes all the difference to the taste. I can’t recommend and wouldn’t return. One star is for the customer service when I called to find out where the food was, no stars for the food.

Every time we order from here the chicken literally falls off the bone. The food tastes lovely. Always delivered on time, always hot and always get the order correct. One of our fav take aways

Very disappointed repeat customer. Latest collection order ignored our order options for gourmet burgers, and the bean burger was actually cold, needing heating up again.

Always good food with friendly service.

Been here a few times it was great! Chicken kebab was fantastic. Just saw on the website that you will be serving pizza's. Can't wait! My wife is pregnant and i am willing to miss the birth of my 1st child to get a Rebeno's Pizza! When is the release date?!

So reliable. Chicken is so tasty and char-grilled. Chips are lovely. Brilliant place.

The food at Rebenos is fantastic, so very tasty and good sized portions too! There are burgers, wraps and kebabs with chicken strips, halloumi and lamb and a choice of salad items and sauces. The peri chips are highly recommended! I love the wide variety of choices on the menu.

I went to garston and i think this shop is good

First time visitor and great customer service despite arriving near to closing time! Gorgeous BBQ Burger and a really tasty mixed Kebab... Peri chips too were a delight but disappointed with the spicy rice...

Very good as always, great service

The food is amazing, fresh & tasty, I highly recommend them. Food is cooked to order. Staff are friendly & helpful with orders

Lovely team and amazing food!! I rang to change delivery time twice and both times they were so understanding!! It is our go to takeaway when we want a treat

Great range of food - burgers, wraps, pittas, chips, etc. Great service and very speedy. Food freshly prepared. Onlinevordering from an App that works well. Always enjoy a takeaway from Rebeno's - guilty pleasure.

Amazing food, generous portions and great staff. Highly recommended.

Great food, good friendly service, if you like periperi chicken, it's for you

Lovely food, great choice for vegetarians!

Ordered the Gourmet Classic Burger meal (chips and a drink) and was not disappointed. Succulent patty, nice brioche bun. Being a keen amateur cook I was very impressed! If you are considering a burger 🍔 don't go to the rubbish chains, try these guys!!!!

Excellent food.... Good service too

Great food. Service getting better/quicker

Food aways fantastic and always greeted with a smile

The Best chicken shop in town by miles

My colleague and I done treat Fridays here and the food was amazing! I went to pick it up and the staff that were working were incredibly generous, polite and friendly. I really can't recommend this place enough!!

Food here is amazing, quality is great and chips are perfect. Much better than almost all similar takeaways in the area

I've never had a bad meal from here.

Friendly polite staff. The female member of staff taking orders is so professional. Food very good.

Best spicy chicken meat and chip's.

Love the food and great service every time

Great food, well organised and fast service

best food place i’ve ever been too:), better than nando’s and healthier, yummy in my tummy 😋🌶.

Best chicken wings, strips and fries in Aylesbury. Absolutely delicious food. The staff are also really nice too.

Rebeno's is really tucked away in the corner of Fairford Leys near Aylesbury and I only stumbled upon it by chance when I was passing through but the food here is delicious and I would definitely recommend giving it a try if you are in the area. I went for the grilled chicken breast in pitta and it was packed with flavour. Plenty of choice of other foods in here too all very reasonably priced.

Staff always lovely, good always great. Worth the wait as it is always cooked to order.

Very good addition to take away outlets. Staff very attentive to customer service. Nowhere can be 100% perfect but keeping a rate of high standard is paramount for sustainability.

Great food and fantastic service