Rancho Steak Restaurant in Poole - Phone Number, Reservations, Reviews

We came for our 7 year anniversary!!! We were served by a lovely waitress called Ella who served us with a smile. The food was excellent, we had the mixed grill and the Rib and steak combo, which were cooked to our liking and served to us in good time by a different waiter we believe was called Harry or Harrison and the raspberry mojitos were epic! Highly recommend to all, we will definitely be going again.

Absolutely amazing service and food. Wasn't a long wait considering there was 22 of us. Food come out quick and hot. Everyone got what they asked for.

Great experience as always!! The new manager has done wonders with this place. The food is just incredible and there is something for everyone on the vast menu. Staff are friendly and attentive and everytime we have friends or family to visit we always go here… we had a table of 22 last week and even then the food was amazing, hot and well presented.. nothing is too much trouble. Keep up the good work and thank you 🙏 .

We haven't been to Rancho for a year at least. It used to be very good until the front of house guy left and it went down hill quite quickly service wise. We did persevere 2 more times but thought no its finished. A friend of mine visited just a week or 2 ago and praised it. So we thought we'd give it another go. Well I'm so pleased to say Mariam and her team were brilliant. We were brought our drinks in no time. Followed by our dinner. The food was even better than before. I had steak and ribs. The ribs used to be served with a dry glaze but now have a sauce on them which brings them to a new level. The steak was cooked perfectly to my choice of medium. My wife and I thoroughly enjoyed the food and whole experience. Well done Rancho and good luck for the future. We'll definitely be back

This review doesn’t reflect in any way on the young folks whom were the waitresses & waiters etc, they were pleasant. Doing their best. Distinctly lacking in atmosphere. Ribs tough, felt undercooked, hard to cut. No milk for coffees or hot drinks? Really? On a weekend? There’s a Tesco express two minutes walk away worst case scenario? No lime, appreciate Tescos isn’t your usual supplier, but again if you’ve run out altogether? Peak time weekend and your barely 5% full, seems coasting to eventually close down. Used to be better.

Really like the menu here. Great selection of cuts and flavours. I normally have the trio with a few sides (french beans with spicy seasoning are delicious). It's always been properly cooked and tasty. Staff are really nice. Great views from the window tables. Reasonable prices. Plenty of parking nearby.

The food here was amazing i would definitely recommend and the service was really good the servers were nice and polite to me and my family.

Went originally for nibbles but the table next to me made me hungry. That led us to order mains and what a decision it was phenomenal bits of meat with good service to accompany would recommend to any couples looking for a spicy 😉 night out.

Came here with my family for a birthday meal, the staff were attentive and friendly. The food was incredible and well cooked to our preferences - I had the T-Bone and it was incredible. There was no long waits for drinks and staff made sure that our glasses were full, the deserts were what toped it for me, with a candle being placed on the top for my brothers birthday. Will definitely be visiting again and would highly recommend for all!

We went here for a birthday meal and the food was cooked perfectly, the atmosphere was great and the staff were super friendly. Also, a special thank you to our server Ella who was amazing.

My partner and I went here for dinner, and it was honestly one of the worst meals I've had out in a while. I have been a couple of times previously a few years ago and really enjoyed the food, however it has clearly gone massively downhill since then. We ordered a large 21oz ribeye to share with a selection of sides. When the steak arrived it was practically still mooing (I understand that it's a large cut of meat, but I've been in cheaper restaurants with larger cuts (with more people) and it's been perfectly cooked). We sent it back and when it came back it again was still undercooked, yet well done around the edges. The sides were poor, offering a basic bag of salad covered in salad cream, raw spinach soaked in cream, and mushrooms soaked in oil. The waitresses were lovely and couldn't fault their service, even if they were rushed off their feet with the owner just sat in the corner doing nothing. Long story short, avoid at all costs!

Long story short, avoid at all costs! My partner and I went here for dinner, and it was honestly one of the worst meals I've had out in a while. I have been a couple of times previously a few years ago and really enjoyed the food, however it has clearly gone massively downhill since then. We ordered a large 21oz ribeye to share with a selection of sides. When the steak arrived it was practically still mooing (I understand that it's a large cut of meat, but I've been in cheaper restaurants with larger cuts (with more people) and it's been perfectly cooked). We sent it back and when it came back it again was still undercooked, yet well done around the edges. The sides were poor, offering a basic bag of salad covered in salad cream, raw spinach soaked in cream, and mushrooms soaked in oil. The waitresses were lovely and couldn't fault their service, even if they were rushed off their feet with the owner just sat in the corner doing nothing.

No complaints what so ever. The place is spotlessly clean. Staff are lovely and nothing is too much for them. Very attentive. Food is amazing will definitely be coming back

To be clear Weatherspoons is my bemchmark. We ordered a shared steak 600gr ribeye with creamed Spinach, chorizo sausage and garlic mushrooms. The steak was practically raw inside but somehow over cooked on the outside. The chorizo sausage was the highlight this was nice. The creamed Spinach was cold, raw with cream poured on top. The garlic mushrooms were almost whole, in an oil Garlic mix no butter. We had side salads provided with the steak, these were well dressed with salad cream 😐 The staff serving were not the problem but clearly overworked as there were only minimal staff with the owner sat on the end of a table doing nothing. Very poor indeed needless to say did not pay for the food.

The location is very easy to ring on the quays . The staff all young were friendly and attentive and were excellent . The food was delivered quickly and was lovely and of good size .

We popped in early for dinner, so it was very quiet. The food was delicious and the service great, we were too full for a desert. The restaurant had filled up by the time we were leaving.

Beautiful steaks! Great cocktails! Had a really lovely time, will most definitely visit again!

Waited an hour and a half for our food in that time we saw countless people come in eat and go the. Food came and was all wrong so waited for more food and didn't have the mushrooms but the young lad that served me was really polite and well mannered felt for him as manager didn't even come over just sent him to sort it wouldn't recommend!!!

I would give zero stars if i could. Ive had many great meals here, but i believe the chef and management has changed- we won't be returning! We ordered 3 steaks all cooked 'medium', one arrived well done the other 2 were rare so we sent them back to be recooked, they came back even worse - the one that took the longest was so rare it was inedible but we didn't finish any of the steaks and complained .... the girl in charge rudely shooed away the lad helping us. She was apologetic and said she would remove 2 steaks from the bill and "heavily discount" the third. She also admitted they had had several complaints that evening. When the bill came they had removed one steak and discounted one of the others by 20%.... our total bill was over £75 and we left hungry. We paid for our drinks and starters and refused to pay for the steaks and we were rudely told if we didn't pay for the steaks we weren't welcome back.... Guess what.... we weren't planning on ever going back! The attitude of the girl in charge was extremely rude, arrogant, agressive and unprofessional ... I haven't ever been spoken to in such a dismissive and hostile manner.

Members of restaurant team were having a full blown argument in the middle of the restaurant in front of guests. Lasted on and off for about an hour. So unprofessional. Spoiled the night

Great food. Prices are higher than I paid a year ago. Steak dinner, dessert and one drink about £40 inc service charge (tip) Also, the service charge is automatically added at 10 percent.

Good good but no atmosphere and poor service

Great food great service great price what more could you ask

Great service with great steaks. Know it’s good when I bring a retired butcher and he likes it. Thanks to Harry for great service.

We returned after taking a break, Rancho went down hill after covid due to poor service and long wait times. I was pleased to see that has been rectified, the service wad attentive but not too much and the food was cooked to perfection, the only negative was the sauce on the ribs was clearly made with a treacle base and it was a tad too thick. Otherwise lovely!

I visited for the first time with my son for a birthday treat , on a Tuesday night for the unlimited ribs , priced at 19.95 , we weren’t disappointed, they were amazing , we were offered seconds , but we couldn’t eat them , so the waitress boxed them up for us to take home , a really nice gesture, Big Thankyou to our waitress LACEY , you were very polite and helpful , we will definitely be coming back , thanks again

Excellent food and sevice,well presented and very flavoursome lovely warm spacious dining. Will definitely come again and recommend to my friends.

food was ok, wasn’t worth the price though and had to wait for half an hour for our plates to be collected and then another half an hour for the desserts because the waiters were sat around the bar talking and one of their conversations was definitely about us as they were looking and laughing. Not happy.

The staff were so kind and enthusiastic. As soon as we got seated we received a bowl of chips. They were very nice. We received our drinks quickly and even made mock tails at our request. The food was delicious. The steaks were outstanding and so tender. The children’s portions were very reasonable. The owner was so joyful and kind. Definitely recommend. Martian and Harry (staff and owner) were very nice and efficient. A great experience all round and a lovely place to have dinner!

2019 it was a 5* restaurant for me. I was looking forward to finally go there again, but no, 2023 even 1* is too much. Steak nothing special, no sauce at all on the burger. Won’t go there again.

Unfortunately ranchos has taken a bit of a turn for the worst. Run down decor with pealing graphics on the wall, light out with no bulbs in, pealing 'leather' chairs, paint pealing in bathrooms and a the only cubicle in the mens toilet that works has a broken lock, which also means if you fully close the door it's very difficult to open it again. Staff are too busy talking and on phones to serve, waited far too long for drinks to arrive and for orders to be taken. Water was asked for but not brought over untill it was asked for again. Food was good nothing special. Coffees were forgotten about completely and even once reminded they took another 15 minutes to arrive, I understand if it is busy bit there were 4/5 other tables so really no excuse. Just to add the lift to get up was out of order. All in all a very run down place that needs a revamp and staff to be much more attentive.

Toilets were falling appart, lights weren't all working (some didn't even have bulbs in) waiters had to be asked multiple times for drinks. Just overall really time-consuming and not pleasant

Recommended by Argentos in South Hampton. All you can eat Ribs on Tuesdays for £20. I was so happy that they were the same as in Southampton. They just fall off the bone. Soooo good.! I think they need more servers or at least a bartender, so that the servers aren't tied up with drinks. A must try.

I will try to keep this short and. Did not have my original order so had to change it which I was ok with at first. My steak comes out and I immediately find a hair on it. I point out to the waiter who...

Definitely not Good at doing seea food. The rest good

We were a party of 7 out for a family birthday. The restaurant was almost empty and the staff were very unattentive. Had to ask to have our table cleared after waiting over half an hour after we’d finished our meals. I went to the...

Absolutely beautiful food and the staff were all very lovely too

Another friendly visit as always. Popped in on last Wednesday…had a few large parties in and the atmosphere was welcoming as always. Food tasted lovely and the ribs tender as always. Waited no more then 15/20 mins for food. Booked in for our new years...

Reasonably priced steak house with a few non- meat options Went on a Thursday night and it was pretty empty so no atmosphere. Just a couple of waiting staff. Couldn't find anyone to ask for the bill at the end of the evening.

Not very busy which was good,food was great

Where do I start!! They can not cope with bigger parties! We were a group of 14. We ordered drinks at the bar with one waitress who then disappeared without making our drinks, we ordered again with another waitress and was charged there and then!...

Where shall I start 1. Empty restaurant but shoved in a corner table next to the serving hatch! 2. 30 mins wait for drinks after ordering. 3. Then forgot one of the ordered drinks. 4. When the drinks were eventually plonked on the table we...

It was very well located, but in my case the ribs were overcooked. The part that wasn't burnt was good. Possibility of repeating. 7/10

Me and my partner were pondering the quay debating a sambos or a ranchos… we instantly seen the most warming welcoming face which immediately concluded our decision. We both endured a 11/10 meal. My other half had a steak accompanied by multiple sides and I’m...

My partner and I wanted to go out on a steak date night. We accepted that it was going to be a costly evening wherever we went. We first arrived and were greeted by a polite server, Harry, who got us seated and promptly took...

Well sat down on the seat put my hand down between the seats and the cleaning isn't great tioletsalthough pleasent aren't the best smelling

Steak a little underdone for what we asked for and we didn't manage to eat it all. However, the service and atmosphere more than made up for it and made our experience lovely. The manger was lovely and accommodating, friendly and warm as were the other staff. Drinks were lovely. We will be returning (but will next time one up on how we like the steak cooked).

In short a fantastic meal in which all four of us enjoyed every course. The only downside was the slow drinks service as the restaurant wasn't busy at the time but after a few reminders Harry came over, apologised on behalf of the waitress serving...

Haven't been for a few years and was expecting good things after hearing that there had been a change in management. How wrong was I, table wasn't ready for booked time not off to a great start. Drink and food orders were taken reasonably quick,...

7 of us went for a birthday meal, after ordering all the drinks and everyone receiving theirs a waiter came over to say they didn’t have any cranberry juice for my cocktail and then said ‘well I could go to tesco I suppose’ Then I...

We try to frequent this steak house whenever we are in this area. The beef lombo steak was cooked to perfection (tasty too), enjoyed with great rustic thick cut chips & washed down with a bottle of Merlot- what more could you wish for! Service...

Nice views! Food was lovely. Friendly staff. The rack of ribs was massive and more than I could eat in one sitting. We went on the Tuesday when it was " all you can eat ribs" night !! ( I only had one portion but other tables had more) The chips are hot and fab and well worth going for just them

Really nicely decorated restaurant, food was delicious and the staff were attentive and friendly. Fab night. Thank you!

Delicious food served quickly. Will definitely visit again.

We revisited after coming last year and were served by a lovely young man. It wasnt busy and the food wasn't that quick to come out but we were fine with that as gave us time to talk. Could have been a little quicker with...

Very disappointing after reading reviews booked for 2 of us. We both had steak, mine cooked med and hubby med rare - mine was cremated I also ordered creamy spinach which came 10 mins after my steak which was raw spinach with a waterey sauce...

Awful service, got up and walked out as after 1hr 20mins we still had not received our starters. I have never walked out of a restaurant either up until now. I realised our order had been forgotten but was lied to by being told it...

Absolutely awful service, unable to comment on the food as we were left sitting for an 1hr 20mins and we still hadn't got our starters. Couldn't get another drink and waiters were to busy to ask us let alone check on our food order. When we eventually managed to get someones attention we were lied to telling us our food was about to come out and that they would "rush" it through. I wouldn't recommend this place to anyone as it ruined our evening and they didn't seemed bothered.

Few things that this place need to sort ASAP we visited on ribs family of 6 with two very young children . 1- child high chair straps didn’t fit correctly even with a change of chair ! 2- atmosphere and staff ! Staff need to smile and great customers with interest . In fact I would have to say staff are appealing and all need re training . No staff uniform also which makes you feel you are in some kind of back street cafe . 20% service change added to all bills we Disney pay it ! 3- food though was good ! But not worth the money

So much food. Food was really great. Service was brilliant. Fabulous 👌 Congratulations 👏👏👏

The food was 4/5 we really enjoy the food here and have been a couple times when we have visited poole and each time the service was slow. We waited 30 mins for a drink then 15 more minutes for the starter then 40 more...

Went for my mums bday party as a party of 12 at 5.00pm on a Saturday. All of our drinks took ages. We had them half hour later. We then had to stop the server running off so we could place our order. Our food then took even longer to come out and the three children with us were starving. When we finally got our food it was All burnt. 12 meals. All the grill meat was charcoal and my 81 year old nan struggles with her pork chops as they were soo cooked they were hard. She was offered a replacement but with the service we had received we weren't prepared to wait again. We bought a cake and topper to be bought out at the end. It came out without the personalised topper, when I asked they said ' oh we put the candles too close and it burnt' . Worst dining experience ever. Not sure what's happened to this place but I won't be returning.

Lovely food , had the dulex burger , only small criticism is the burger was slightly over seasoned with salt but wouldn't stop me ordering again . Staff got confused by cash payment and gave wrong change twice still left with wrong change ( was only £2 short when we left ) so let them keep it as tip ( would of got more if they done it correctly .....)

AWFUL EXPERIENCE COMPLAINED 3 TIMES AND NO REPLY. Party of 7 went on unlimited ribs night. Table booked for 7 it was nearly 9 when we received food. All tables around us were complaining. It was a birthday celebration we brought a cake but ended up taking it home. Night was ruined. We did get a free round of drinks and 20% off but on reflection this should have been more. We were not able to have unlimited ribs it was too late when we received food. The whole night was a disaster. I could tell you alot more but this review is long enough. I feel sorry for the young waiting staff who were rushed off feet. I decided to complain via their email. I did this twice no reply I then wrote and again no reply. This speaks volumes the management don't manage they hide behind the fact that they don't care about your experience. There are some lovely restaurants in poole that do care take your money there instead.

10/10 Food and Service as always. Food came out quick and was cooked brilliantly and we met a lovely server named George who made the night for us all, would definitely recommend.

The wife and myself and two good friends enjoyed a nice meal there tonight . All had veryious steaks all were cooked as requested and were delicious. Our waiter a young lad named George gave us excellent service I think possibly a restaurant manager in...

2nd time I've been and the both times the food has been excellent but the service is dreadful, takes ages to order a drink which they then forget to bring over. They never seem to have anything on draft on the 2 occasion we have been.

No prawns, no chicken wings got chips instead of rice

Perfect place for steak & wine lovers!!! Lovely staff, nice service, high meat quality!!! Many thanks to Harry, Aleisha, Leea, Nahid and Wiki for the hospitality!!! Lovely 💯🤍🤗

This restraunt has so much potential. Unfortunately the staff and food let it down. After reading the reviews, I was very surprised to see it was basicaly empty. After being seated for 5 mins, 2 members of staff started arguing which really created a tense atmosphere in the restraunt. I proceeded to order drinks, the pina colada was awful. Tasted like a premix with no alcohol. My son and I ordered burgers, mine was a chicken burger and honestly it tasted like something from a chicken and chip shop. I then tried to order another drink first asked the waiter and waited over 20mins, I then asked a differnt waitress who said it was on the way, after almost an hour of waiting for my second drink, I then asked for the bill and had to wait an extra 20 mins for that. I have never been to a restraunt with such poor service. The staff were uninviting, stressed and looked like they didn't have a clue. After the argument had finished one guy proceeded to complain to another staff member and my son and I could hear everything that was being said, all the F words included. Out of all the staff not one person had made us feel welcome and comfortable. Safe to say I won't be going here again. It was a shame because we had really lovely visit to poole, just wish I didn't come here for the end of the day.

To put it simply, the new management have destroyed what was once a great restaurant. Menu has stayed (mostly) the same but lacks the friendly atmosphere it used to have. Walked in, was not greeted, the girl at the front desk picked up some menus...

An interesting experience, took a while to get served and receive drinks. Food was okay nothing special, two of our orders were just overdone completely. Our first waiter just walked out ( don’t know if he was fed up with the waiting too? ) and another lad took over who handled the situation brilliantly, credit to him.

Amazing evening here tonight having a family meal. The owner of this has really turned it around. Everything cooked to perfection and generous portions, the ribs are the best I’ve ever tasted. Great team behind this establishment and Harry always goes the extra mile. After...

Have been here many times but was totally spoilt last night by having a completely different menu online to the actual menu at the restaurant! Also have upped the prices & now do not come standard with salad or choice of potatoes.All sides are now extra cost! No Salmon on the menu now also, bring back the New York rump!!!! Real shame! ☹️

George our waiter did an amazing job of looking after us, he was not only very efficient but very pleasent, always had a smile & nothing seemed to much trouble, you made our evening George & we thank you for that👏 hope your managers realise...

One star for the glass of wine I had. Everything else about this restaurant was awful! Awful Service awful food worst meal ever!

Food and service was super. Highly recommended!

George who was our waiter for the evening went above & beyond to make our evening very enjoyable, he couldn't do enough,he made our evening, we feel that he's a real asset to your company, 4 very happy customers, Bob, Nigel, Carol & Tracey, we dined on Tuesday evening at 7pm, Thank u George you were fantastic 👏

So I will start by saying the greeter and our waiter were lovely, HOWEVER, there were only 3 of us, we had to repeatedly chase our son's drink then there was the main meal ... my husband and I received PART of our meal, son's not at all before again we had to chase because of the significant delay ... whatever kind of resturant sends out partial bar/food orders with a SIGNIFICANT gap between???? Never known anything like it ... then you're going to try adding 10% service charge... for 3 people ... without any authorisation... don't think so! We would have asked for money off (we did remove service charge) but we were done by that point so classed it as experience. Such a shame as we realise how important reviews are to a business but this was beyond anything we've experienced ... you need to pay attention to your service!

Excellent food. Wonderful cheery staff.

Food was good and tasty. There was an error on the bill for the drinks which disappointed me.

We went for a weekend gathering of friends which was pre booked. The food was OK but the service was below par which put a dampner on the evening.

Outstanding meats.. Good table service too.

Mixed grill was very very tasty 😋

Not good at all. 110£ spent for stake. Poor very poor!

Very nice Restaurants and nice view of Poole Harbour can be had from the right seats. The staff that served me and my son were very nice, polite and efficient. I had chicken fajitas, they tasted fantastic, really nice. My son had steak and it was cooked perfect. The reason I'm not giving 5 star is because the squid starter was overcooked, very chewy. That is my only complaint of the evening. Price was good for the meal.I would happily go back there, very relaxing evening in a nice atmosphere.

Went here once for my 14th birthday as a family. As I recall well, the food was incredibly tasty, we went on unlimited rib night and wait times weren't disagreeable. When it got quieter in the restaurant, the chef personally came out to check on our food. Staff were lovely. Would definitely come here again. Highly recommend!

Came in for dinner early this evening ( Wednesday). Welcomed by a lovely young man at the front. Must say the food was lovely and beyond tasty. Staff were attentive, the young man continued to serve me throughout and was extremely professional and the food...

Pretty p**s poor experience today for my birthday meal. Waitress on the desk seemed confused we had a booking, the food was average and definitely can't recommend any desserts as they were still frozen solid. Service was spotty throughout and waited over 40 minutes for the bill while our table was empty and they were serving adjacent tables! No compassion and no discount offered on crud service though they had the 'decency' not to put a service charge on when they don't even do that for tables under 7 heads anyway! Can't possibly recommend this place and will be making a formal complaint as well

Love this place. Amazing service, accommodating, the food was beautiful!! Clean and well designed, staff were lovely!!

Food great, waiter George and waitress great but managers need to learn customer service. Automatically add 10% service to the bill (that's fine) however decided not to return change and receipt, I had to ask for bill twice as first time they forgot. When I...

Had a great meal here. Ordered 400 gram fillets and a load of sides. Steaks came exactly as ordered 3 MR, 1M. Can’t fault the cooking.

Wow! What a wonderful experience that was! I opted for this place to celebrate my birthday because some idiot informed me that they do "all you can eat ribs" on a Tuesday night. I do like a challenge! 😜 We were a party of 9 & 6 of us opted for the ribs & I can honestly say the the racks of ribs were huge & the meat just melted in your mouth. 4 of us asked for more & apparently they reduce the portion sizes (thankfully) with each round to reduce the waste. This beat the remainder of us but not before we'd had our fill. Very very affordable & the staff were most welcoming.

What a find! I've never eaten ribs before without needing a tooth pick after. The meat fell off the bone and was delicious. The service was first class. Our every need was met without having to ask. Great value, too! I highly recommend you visit.

The 3 of us walked in late on a Sunday evening. We were greeted by George who immediately put us at ease, lovely guy.

Food was lovely when it finally arrived after 50 minutes. The staff were very polite and helpful but need to check that tables are served in order and not left so long. Sadly no coffee machine so the coffees on the dessert menu weren't available.

Had a 3pm booking, at 3.05pm, the place was still closed and no sign if anyone, so we left. Emailed them explaining, no response. Unable to comment further.

Had a 3pm booking, at 3.05pm, the place was still closed and no sign if anyone, so we left. Emailed them explaining, no response. Unable to comment further.

Last-Night at Rancho Steak Restaurant, the Trio Rancho dish is an absolute standout that comes highly recommended. The attentive and skilled young staff go above and beyond to create a memorable dining experience. Rancho Steak Restaurant is a must-visit for those seeking a delightful culinary...

Great food especially the trio rancho and with tasty cocktails would highly recommend great service from the young staff