Quay Hotel & Spa in Conwy

Work conference on a Sun/Mon in Nov. It’s a nice tidy modern hotel. The rooms are large and clean. But the shower is an annoying over bath with a hose. Not modern and you get a blast of cold before it warms up. The bed was very comfortable and large. The gym was poor - old fashioned running and x-trainer machines - which for a spa hotel was disappointing. Dinner was good - monk fish followed by excellent cheese - restaurant manager (American lady)deserves special mention. Breakfast was very good. Nice conference facilities. Lovely location next to the bay/water. Lots of parking.

Beautiful place, exceptional service,stayed for a few nights and had a spa treatment 1 day which was brilliant, the only disappointment was the food from the spa side not fresh seemed like it was just kept in a fridge then served up.

Highly recommended. We stayed for 3 nights with a fantastic view of the inlet. There were some issues with the rooms whilst we were there, but these couldn’t be helped and the hotel dealt with them exceptionally. Our short stay was wonderful and without doubt we would return and/or recommend the hotel.

Great hotel, excellent staff , great food in restaurant & bar snacks . Very clean & comfy bed , plenty of parking

Excellent from start to finish 2 night stay views from seafront balcony amazing food really nice best meal in along time spa and hot stone masage wow so relaxing n relaxed after cant wait to go again.

Went to the spa for my 60th with my daughter. Greeted at the reception and told to go upstairs, communication from staff around the cafe area was very poor, no explanation to what we would be doing or shown around the area and personally we felt a bit lost. We had a email saying breakfast would be between 08.30 and 09.00 but by 09.30 nothing had materialised so my daughter asked and was told it would be served at 10.00 even though we had brunch booked for 10.30. When they did put water, juice and pastries out no glasses or plates so had to ask for these. I found the cafe area very poor. The treatment we had was lovely and the therapist was much more friendly than the front of house staff. I wouldn't go back to this spa and the staff need some communication training and perhaps tell your customers what is happening and show them around and be a bit more organised, they have a beautiful relaxation room but we wasn't told about it till literally a few minutes before our treatment so we never used it and to be honest as soon as our treatment finished we wanted to leave.

Great staff, nice and clean and good rooms. Cooked breakfast was good although we didn't care much for the sausages. Evening meal in the restaurant was nice, desserts are OK but virtually every option contains sorbet. We opted for the cheeseboard, expensive but a good range of cheeses 🧀 Second night we had fish & chips in the bar, best fish I've eaten in a long time, thick cut chips were great too, if you're coming here I strongly suggest you try them. Car parking can be tricky when there's an event on but usually easy to find a space. Excellent views of the estuary from the restaurant and bar and also from your room if you're prepared to pay the premium. Had a great massage from Sophia in the Spa this morning. They told us we had to pay £25 for two hours of swimming in their pool, this came as a surprise as last time we came to this hotel it was free for guests? We enjoyed our visit and will come here again.

I only went for the spa, booked a day. Had a massage, brunch and sat in the saunas. Staff were really good, would've liked a bit more of an introduction as to what I was to do during my stay, perhaps a little tour round as I felt a little lost on arrival. But my massage and exfoliating treatment was spectacular, the chap who did the treatment was so kind and happy to chat about the area and places to visit, he also gave me some tips to take care of my health and skin. The food was not amazing but certainly not bad Spa was lovely and quiet only 5 other people (it was a Monday morning) so I had to sauna and pool to myself mostly. Foot spa was gorgeous and the hydrotherapy pool was very good. Very good for a spa day, no idea what it's like as a hotel but staff were very welcoming when I arrived at reception. Plenty of onsite parking for spa

My partner and I went for a hot stone massage here and it was amazing. I seriously can't say enough good things about the experience. We both came out really relaxed. Staff were so friendly and great. They made sure to check in about where you problem areas are and if there were any areas to avoid etc and you could tell they had alot of experience. Would highly recommend to anyone ... its very worth it!!!

I'm lucky enough to work at the Quay Hotel regularly as a Wedding Photographer and the service that I receive is exquisite. Observing how the staff are with the wedding parties are also second to none. I highly recommend the Quay. The rooms are immaculate and spacious. The food is outstanding. The service... Unreal. Special mention to Sophie, Jane and the team, who I'm fortunate enough to work alongside. And also to Bradley for sorting me out with a coffee when I was stuffed with amazing food. Thanks to all of you. Nathan

Great place for full relax and time with family

All you want from a great hotel.

Fantastic afternoon with my partner Fantastic meal then we enjoyed the pool and spa facilities

Beautiful rooms l friendly staff, great food, relaxing spa. Highly recommend.

This hotel is absolutely great. The views are mesmerising and the rooms are superb and spacious. The view is the river and the castle which is stunning at night with the lights switched on at the castle. The swimming pool and the spa were great. The restaurant and the food was equally good

Had a birthday lunch for 15.Very good service.Good food choices.Food cooked well and tasty.Lovely views.Outdoor eating/drinking area when weather permits.

Fine. Car charging is slow but £35 for 24 hours which is ridiculously overpriced.

2 day mum and daughter time - had spa treatments which were good considering leisure facilities under construction - dining staff and bar very very welcoming BUT reception desk staff need more training in their hospitality and welcoming after all they are the first people you meet - there was no joy or smiles - also check your bills at meal times on both occasions our bill had to be modified

Had a very nice lunch today with friends who were residents. After the meal the table was cleared but not one member of staff offered us a dessert menu, we had coffees and I asked for some cake, was informed this wasn’t available anymore and yet I see online you have an afternoon tea menu, sorry it just doesn’t make sense to me , the next minute the lights were dimmed and we felt it was time to leave 🙄🙄