Based on 907 opinions finded in 2 websites
Opinions
Me and my nephew were watching the rugby here and we ordered food Jack the chef made us the best steak and gammon we had in this restaurant. The services was really good friendly and helpful
Amanda F . 2024-03-16
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Sensational! Very happy with the service received from Sophie. She went above and beyond! The food was cooked to perfection. Credit to the Chef. All the best
Border2023 . 2024-03-16
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We went to pumphouse for mother's day. The food and atmosphere was wonderful and such good value for money! The staff can't do enough for you. Big shout out to Lucia who served us. She went above and beyond to make sure we were comfortable. We ordered off the special menu for mother's day and we all enjoyed. There was plenty of choice and they catered to my 4 year old son too. Would definitely recommend and will be going back!
lowrik2021 . 2024-03-11
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My Wife , grandson and myself all had different meals. They were all excellent , I had Steak which was of high quality. We all had deserts and thoroughly enjoyed them.
Graham B . 2024-03-10
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Absolutely love the pump house always welcoming , food is beautiful and always plenty of it on the plate . Staff are so friendly and helpful . We had a lovely time would definitely return again
Laura J . 2024-02-17
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Great afternoon at the Pumphouse today. Staff were brilliant and really helpful as usual. I had the Kebab which was one of the best I've tasted. Can thoroughly recomend. Will definately call again.
Bruce N . 2024-02-08
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Efficient and friendly Service and Food is presented nicely and good and hot. Good value Food and Drink prices and plenty of choice. Always a great experience over many visits for Lunch or Dinner.
Tibs15 . 2024-01-22
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Just had a fantastic Sunday lunch - real mash, real roasties, 3 types of fresh veg, pork stuffing (I think), home made yorkies, hand carved beef and gravy with real meat juices. Throw in friendly staff and a doggy bag for what I couldn't manage ..... what more can you really ask for!
teapackets . 2024-01-21
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Nice breakfast with Santa but a shame our pre booked table for 10 was given to another family, even though we were on time
Jacqueline B . 2023-12-29
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Went for Christmas lunch to the Pumphouse Marina which was really great. The bar staff, waiters and the manager Kevin Bungay were terrific and the 3 course meal was absolutely great. The beer is always served well, fresh and at the right temperature. The service was excellent and everybody is always friendly. Kevin the manager is the best i have ever met. Thank you all and see you soon, Gregor.
Gregor K . 2023-12-27
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I visited The Pumphouse for Christmas Day lunch and I enjoyed a pleasant afternoon. The pub was extremely busy and the staff were extremely polite courteous and efficient. The 3 courses were delicious and represented excellent value for money. A big thank you to Kevin and the team, who are always happy to accomodate, whatever the request. Keep up the good work, please!
Andrew E . 2023-12-27
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A family group of us came here for a festive get together, I must say the service was first class, we had 3 course lunch and the food was lovely, it was very busy but the staff were very helpful, special mention for Ben our waiter who couldn’t do enough for us
phil-xy . 2023-12-16
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What a wonderful time we had in the Pumphouse, Swansea today. I arranged to take the Tai chi group from the local leisure centre for a Christmas lunch, 22 of us. Sophie who organised the booking was helpful, efficient and friendly. The other staff members Sharon, Kira and Tova couldn’t do enough to make our lunch special. All appeared happy and enjoying their roles. The food was delicious and well presented. The Turkey was succulent and the vegetables were not over cooked. I was surprised at the quality of the food as the restaurant was full of other group bookings. The cost of the meal was good value and the prices of the wines etc were responsible. We all thoroughly enjoyed and I’ll be booking for us to come for an Easter meal and obviously Christmas 2024. Well done Pumphouse.
Explorer24270411922 . 2023-12-11
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We were attending Swansea Arena for the snooker shootout and went here three times. The colleagues were all lovely and the service was really prompt everytime, particularly on the Saturday evening when the whole place was heaving. Sophie who was front of house last night really looked after us. She was really welcoming and efficient and we all enjoyed the food.
Helen C . 2023-12-10
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Food nice but feel we could of been told before food came out that they didn't have the sauce for a steak available. Offered other options of sauce but only when food put on the table. Was told they would refund the cost of sauce and this wasn't done. We paid via the app when we ordered.
KarenFairweather . 2023-12-10
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Hi had a lovely meal for my daughter's 13th Birthday there were 13 of us plus 3 dogs . Staff were brilliant food was lovely . Really enjoyed by all . .
Getaway653227 . 2023-12-07
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Great place, good service but awful food. Same old boring pub grub, the steak pie (clearly not made in house) looked like it came from the chip shop.
C6709PVcharliem . 2023-12-01
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Popped in for a meal with my son who is studying at Swansea Uni, had a few problems with the parking app until Kira stepped in and kindly gave me the £1 needed to pay, we both had a Surf and Turf meal with the steak cooked by someone who knows how to cook a steak, the staff are great, the food cooked as we asked and in a beautiful location, highly recommended.
Paul D . 2023-11-28
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said a few months ago i would never return... was persuaded by sister in law to go Delighted she did .... what a turn round .. young lady taking drinks / food order extremely pleasant...... noisy where we was seated ... pleasantly moved to quiter area with minimal fuss food arrived ... absolutely perfect... no complaints DO NOT KNOW WHO WAS RESPONSIBLE FOR MAJIC TURN AROUND.... BUT THEY WAVED A MAJIC WAND Hopefully back next time in Town
brian m . 2023-11-27
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Welcoming staff, dog friendly treats and fresh water and bowls available on entry. Good piping hot food. Been a menu for dogs 💖 big thank you to Tova, Sharon and other staff.
Angela H . 2023-11-21
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Lovely food, amazing service, everyone enjoyed. Nice surroundings, very relaxed and comfortable. Staff were great.
Annabelle T . 2023-11-21
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Not the first time I've been here but I've been impressed every time. On this Occasion I have to say our waiter, Ben, was wonderful, very helpful and friendly. Sophie went above and beyond to accommodate my autistic son, by offering a change of seating if it was needed, and checked on us through the evening. The food as always was delightful.
Donna S . 2023-11-18
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Great atmosphere. Welcomed our Labrador with treats and open arms! Tova was awesome as a hostess and found us a tucked away table for the pooch, no hassle. Food came quick and staff are friendly
Paradise21358932873 . 2023-11-16
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We met up with family at the Pump House. It is a renovated building in the Marina district. The food served was traditional pub classics which were ok, cod and chips, burgers etc. The staff were very friendly and helpful. There is a car park outside that you have to pay for.
Steve A . 2023-11-16
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Very welcoming place, we brought our 3 month old puppy here after his first visit to the beach, the staff, Adam,Sharon and Tova especially were very welcoming. Food lovely. Will definitely recommend and we will return.
NeilDeb24 . 2023-11-14
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I came for food today with my family and the team working were amazing! Food was great and service was excellent. Thank you Adam, Sharon and Tova! Will be in again soon.
katie b . 2023-11-14
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We go quite regularly here for lunch or dinner ..love the setting and the staff are all so friendly .nothing is too much trouble 😆 Tonight the food was amazing..really good portions and freshly cooked.. Tara and Sharon lovely happy friendly staff ..we will definitely...
Pioneer30631797313 . 2023-11-13
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Staying in Swansea we visited the Pumphouse for roast dinner. Chicken was very moist and fell off the bone. Lovely choice of puddings, with value for money all the way. Meals were large and tasteful. Good variety for pudding. Very helpful staff, extremely friendly here,...
Melanie D . 2023-11-05
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A Lovely place to eat, the staff were really friendly and helpful, we ordered at the table via the app and the food arrived quickly, and was delicious. We’ll definitely be back!
Helen P . 2023-10-25
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We visit the Pumphouse quite often because our daughter attends a drama class close by, so it allows us to kill some time while we wait for her. We’ve always had great service and Tova in particular always singles us out and makes us feel...
steveswife82 . 2023-10-22
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Lovely food, comfortable surroundings, great service from Sharon and the other lady behind the bar who took our order. Always had great food. Prompt service too ....... Will be back.
anthonycD9486HJ . 2023-10-19
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The food was delicious and came out fast. Not sure if the owners changed hands or if the menu changed but the quality has improved and made for a great time with our friends!
Nolyn B . 2023-10-16
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Great food and service. Our server Tova was really helpful. The food was served really quickly . Good
Emily S . 2023-10-14
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Friendly and helpful staff Good food promptly served No rush atmosphere Very nice area Enjoyed the experience
Nigel6298 . 2023-10-14
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We’ve really enjoyed our time at the pump house today. Service was great and so was the food! Tova was lovely :) :) :)
Becca E . 2023-10-13
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Tried and tested boring food. No idea why anyone would visit a second time. Go elsewhere and spend your hard earned cash. This franchise makes no effort.
Jackip123 . 2023-10-13
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Good selection and very good value food in an attractive setting. On site parking is cheaper after 6.00pm!
Roger A . 2023-10-12
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Lovely food - great service! A local favourite of ours:) Tova made sure we had everything we needed! Will be returning soon.
sydniemay . 2023-10-12
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We’ve been coming to The Pump House for many years and have never had any complaint however it was just your average ‘pub grub’ but over the last year or so it has raised its game considerably and whilst the menu itself hasn’t changed much...
Road49706158971 . 2023-10-11
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we came here as a group of 8 and Ben. Adam and Tova were amazing and so funny and helpful. they deserve a big well done as they catered for our needs and more
a d . 2023-10-11
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Tova, Karen and Sharon, our servers, made our visit exceptional. They were all so kind, helpful and pleasant. Nothing was too much trouble. They dealt with all our requests regarding our food and drinks and went out of their way to make myself and my...
JBBT . 2023-10-11
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Lovely atmosphere and such a lovely place to be. Staff are super friendly. Had some lovely conversations with Tova and my daughter. Food was delicious. My daughter loves the korma. Also dog friendly so perfect for dog lovers. Even has a doggy menu so you...
Kelly G . 2023-10-11
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We had a really lovely time at the Pumphouse today, made even more enjoyable because of the super dog friendly policy! We and our little pooch were very excited to be shown a dog station which provided blankets, dog treats, fresh water plus a dog...
Bron B . 2023-10-10
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Such an easy and tasty experience every time we go here. Our server Tova was friendly, the atmosphere was great, and the food was as fab as it always was!
Lawrence N . 2023-10-10
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Fantastic meal and our waitress Tova was the best so friendly and helpful and. Had good knowledge of the menu and could make good recommendations
Fearless60486658581 . 2023-10-10
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very pleasant pub with great food and excellent service from Tova and the team will be returning soon
mike_williams89 . 2023-10-10
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Great place for family’s kids and our 4 legged friend. Great food and service. Shout out for To an and Karen. Thank you. We will be back.
happyDandG . 2023-10-10
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We visited here today for food and drink and bought our dog. He loves it here...and loves the doggy menu...chicken breast,steak or sausages. No wonder he likes it. We saw a member of staff who we see regularly....her name is Tova. She is so lovely...
Passport22584434378 . 2023-10-08
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Very good service. Welcomed by a lovely polite lady Tova who took us to a table. Explained the order process & alergens. I have gluten free so it was great to know. Food was delicious & worth the money! Will highly recommend.. Nicola
Diddykira . 2023-10-08
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This restaurant was fabulous food, great service. The bar staff was friendly but the lady who hosts was very welcoming! Her name I believe is Tova. She explained how to order & seated us suitable with little ones with high chairs. Would recommend to go...
diddykira75 . 2023-10-08
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Absolutely lush Sunday lunch. The food was top drawer. Staff were busy but we're so helpful and cheerful. The young lady Tova, front of house was amazing, really attentive and so lovely, definitely be lunching there again.
taff1lad2015 . 2023-10-08
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Food with my wife and dog. As always was greeted with a smile from Tona. My dog wagged his tail so much as knows her and how lovely she is. Lovely food and service. Thanks Tona and all at Pumphouse.
Ashley T . 2023-10-08
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Had a lovely time in the pump house, tova was very welcome at the front desk on arrival and was able to assist us with a table change due to needing more space with having a sleepy baby in a pram. Definitely recommend, customer service...
Tamzin C . 2023-10-08
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We often call in for a coffee and have had a meal there also. Good value coffee and the meal was very nice . Tova and Sharon are great hosts and welcome us every time with a smile. It is a lovely ,comfortable pub with...
Discover14753265663 . 2023-10-07
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Lovely Lunch. Food was excellent. Sharon and Tova were fab, nothing to much trouble. Would highly recommend.
keiersland . 2023-10-06
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Amazing food as always and amazing customer service given by Adam and tova always great every visit highly recommend for lunch or dinner
X1928JLstevew . 2023-10-05
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Great spot, really central - lovely food and really kind and friendly staff- thanks in particular to Tova and Adam
Karen P . 2023-10-05
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Delicious food and great service! Special thanks to Tova who was our waitress, made it a lovely experience.
Christopher L . 2023-10-05
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Unplanned stop well visiting Swansea Marina. I had an Ultimate Southern Fried Chicken Burger and my wife had a medium rare steak with chips! The food was awesome my wife said it was the best steak she’s had in months and that includes two trips...
Dave R . 2023-10-04
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Lovely dog friendly atmosphere. Food was very nice and reasonably priced. Tova was particularly welcoming. Will return.
David D . 2023-10-03
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Great staff - really lovely and welcoming. Super dog friendly. Food arrived quickly. Would recommend for a chilled evening out.
AliGoodall . 2023-10-03
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Visited the Pumphouse for an evening meal while staying in Swansea’s Maritime Quarter. Nice easy, relaxed atmosphere. Friendly staff provided a good service. Plenty of choice on the menu and at the bar, including locally produced beer. Food was served promptly, nicely presented, and was...
Pinkeez . 2023-10-03
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We visit the Pump House every now and again - it's conveniently situated for the city centre and there are other attractions (e.g. museum and sometimes a Sunday market) in the vicinity. Staff are friendly and helpful, from the initial greeter to the person who...
SionCorn . 2023-10-02
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We come here most Sundays for lunch and are always impressed with the quality of the food and the friendly service. Would particularly like to mention Tova, who is always happy to see our dog and makes a fuss of her.
Culture58394672814 . 2023-10-01
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TOVA, NEIL & EVERYONE IN THE TEAM ARE AWESOME, HELPFUL WITH GOOD REASONABLE PRICED FOOD ! Always sit by the windows watching the boats which keeps everyone entertained
frankiestu . 2023-10-01
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Steak was great and Katy who served us was very polite and helpful. One point for the management - Christmas decorations in September seems a bit ridiculous!
stevebeale83 . 2023-09-30
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Fab meal and brilliant service from Tova. Always a warm welcome. Love coming here with the dog. Will be back
pam g . 2023-09-28
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Quick bite for midweek lunch. Excellent service from Adam, and all the staff. No waiting, good Guinness and bottle of wine to go with vegetable chilli and small fish and chips. Very good food - fresh, hot and full of flavour. Good value.
Julia W . 2023-09-28
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A lovely place with such a good atmosphere, the food is gorgeous and all reasonably priced. Great bar and lovely staff especially Tova who gave great banter and was so warm and helpful. The staff really were amazing. I will definitely be going back.
amaj2022 . 2023-09-26
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I came here last night ( september 24th 2023) for dinner and was served by the most lovely waitress who couldn’t have been more welcoming. She helped me with the vegetarian options as I couldn’t decide. I asked her for her name so I could...
Tracy T . 2023-09-25
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We arrived to watch the rugby on a sat afternoon and returned the following day for more rugby. Food was great at a value price point. We ate both days and were not dissatisfied. Staff were personable and accommodating. Great team on hand to make...
Hazel R . 2023-09-24
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We come here often sometimes for food and sometimes for a drink but every time the staff are amazing really friendly and welcoming 😊
Tracy s . 2023-09-16
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Called here today it was quite Busy but that didn’t stop the Service or quality of the food . The Staff are always very friendly Thank you to Adam who was very friendly / chatty it’s good to see happy staff . We have been...
125Ange . 2023-08-28
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Enjoyed an excellent Visit to the pumphouse today. Food and drinks were fantastic and received excellent service by both Sharon and Adam. Defo recommend everyone to visit lovely place on the marina 😀
kez9736 . 2023-08-23
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Called in on the hop today lunch time with the wife .We both had the Hunter Chicken with a glass of Rosy Zinfandel Wine .The barman taking the order and the waitresses Were A1 very pleasant and apologetic as we hit the lunch time service.Saying...
ROUSHAM . 2023-08-23
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Called by chance and took advantage of the Monday Special Pie and Pint for £11.95. Service was great and food very good plus a good pint and ver reasonable price. Every table taken so that was a good sign. Will certainly call again. Thank you...
Probono77 . 2023-08-23
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We had the best time at the Pump house, the food and service was amazing. The food arrived very fast and quality was fab, the staff were so friendly and helpful will definitely be returning.
sophieT8682GK . 2023-08-22
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We had a family meal and catch-up. Everyone enjoyed their food, the prices were reasonable, and the service from Ben, Lucia & the rest of the team was friendly and welcoming.
xyz678 . 2023-08-13
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Brilliant food, and the staff were amazing. Will be coming back with other family members before the holiday ends and we go home.
Tom B . 2023-08-08
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Looking forward to steak, only one left on the menu at 4pm. Went for sausage and mash, sausage were dry and burnt, gravy like water and frozen mash potatoes. Wine was warm, customer service not good. We sat by food collection point coukd hear all...
DawnMarieSmith1972 . 2023-08-06
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The food was really tasty, we had 3 mixed grills and a steak and all were delicious and lovely meat and sauces. The staff Ben, Adam and Kira could not be more friendly and helpful and were very dog friendly too, my 3 furry girls...
Emma B . 2023-08-02
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The food was good.Ben, Adam and all the staff were great. Very fast service. Nice place to hang around.
RA C . 2023-07-27
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Great Atmosphere Great Staff Eat here and it was curry night great deal Curry and trimmings including a pint ! Kiera and all of the bar tender was warm and welcoming (thank you ) Chilled out atmosphere and friendly service what more do you want...
SpritelySouthWales . 2023-07-26
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We had 2 nights bed and breakfast as a birthday treat. The staff were wonderful . So friendly and helpful. Couldn't fault it. Thank you all. .. I only have one thing that would have helped me as someone with disabilities, and that , it...
Heulwen J . 2023-07-23
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Very good quality food, very polite staff service with smile every time go here every Sunday beef is lovely and the afters are amazing
Dai B . 2023-07-23
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A great afternoon spent here with friends. Food excellent. Service excellent. Will be returning for sure.
josephsM3997KB . 2023-07-21
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Group of 9 for a long lunch. We had booked and were seated upstairs, I have visited fairly regularly, but this is the first time I have used the upstairs space, I think it is excellent and would be a great place to book a...
SwanseaJohn . 2023-07-21
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Fantastic afternoon with friends at a great venue with good food and really lovely staff. Highly recommended 👍
Malcolm T . 2023-07-20
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We only came here as been here several times over the years and wanted somewhere convenient for the Dylan Thomas theatre. Service overall for drinks and food was quick but the food was poor. I ordered scampy chips and mushy peas for almost £12. Portions...
NicolaDWales . 2023-07-16
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Lunch menu salads boring and basic. Not a vegetarian, menu uninspired. Used bathroom on way out. Mind boggling bad! How is this restaurant even open? If bathrooms open to public are this bad, what are kitchens closed to public viewing like? Unbelievable this restaurant is...
Jackip123 . 2023-07-05
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What fantastic find great food and service nothing was too much trouble. We will definitely be returning on our next visit to Swansea
tazshah . 2023-07-03
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In Swansea for an event.. If you have a dog.. WOW! I’ve never known such a welcome. The minute you walk in you’re met with dog bowls, water and the dog menu - yes really! The lovely Lucia couldn’t do enough to make us and...
gmartin2008kookkooo . 2023-07-02
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One of the best pubs I've ever been too, located in a great place, food is amazing and the service is first class. Couldn't ask for more. Will be back.
Refwoody . 2023-06-30
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Stopped in here for a drink before going to a concert. Reasonable drink selection. Interesting building. Outdoor tables.
Sam N . 2023-06-24
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Great food, great beer, very busy summer evening, staff attentive and excellent , will visit again soon
LoveTravel779393 . 2023-06-21
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Before visiting we checked out the menus online . We decided to go for the special lunch menu but we were told when we arrived it no longer existed. And they didn't know why it still shows up online. On the plus side we had...
strawberrycupcake123 . 2023-06-09
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visited for lunch after a very enjoyable boat trip up the Tawe.We were warmly welcomed by very pleasant staff and were served fairly quickly with the excellent hot meals which we had pre-ordered.The proof of the pudding was all the empty plates.The only minor criticism...
david w . 2023-06-08
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Midweek early lunch visit. Very Quiet indoors. Soft drinks very expensive. 3 lunches plus side order. Veg chilli, chicken burger and prawn salad. The prawn salad had missing ingredients that were listed on menu. Lacking a decent Marie Rose sauce and very overpriced for portion....
location125 . 2023-06-01
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This used to be a pretty average pub restaurant but they have really raised their game and everything is so much better than it used to be. Staff are excellent and we now visit often. They catered and provided a private area for a Wake...
sueharry2016 . 2023-05-31
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We always have the best time, it’s Dog friendly with even a doggy menu which is fab for us. But the staff just make it so fun every time which is the reason we go back!!! Cheers guys 🙌🏻 Rhian and Snoop Dogg
Rhian P . 2023-05-26
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594 Opinions
Last Saturday night I held a retirement celebration at Gallinis for 46 family and friends - it was faultless from start to finish. I originally looked at 3 venues in Swansea Marina and Baz at Gallinis was by far the most helpful, the most accommodating, and in the end produced an amazing night for us. They stayed in touch with me in the weeks/month ahead of the event in order to agree the menu, agree the table settings and talk about entertainment etc - nothing was too much trouble for them. On the day of my event May 11th, they let us go to the restaurant in the afternoon around 3.00 pm in order to decorate as we had the entire ground floor booked out. My family and friends arrived at 7.00 pm and Kurt and his team were ready and waiting with the Prosecco we had ordered for arrival drinks. The waitresses worked really hard making sure all of my family and friends were topped up regularly and were kept happy. We then sat down for food. How on earth the kitchen managed to produce 46 two course meals, on time, piping hot, and to such an excellent standard is really beyond me. Everyone was impressed with the standard of food and service which was consistently high throughout the evening. The staff were always on hand for anything we needed, and the service at the bar was quick and efficient. The whole experience was faultless and exceeded my, very high, expectations. Add to this a stunning setting on Swansea Marina.......perfect. Thank You to to Baz, Kurt and all of the staff at Gallinis who worked so so hard for us - and especially the hardworking waitress who joined in our singing :-) If you are thinking of having an event here just do it, if you just want somewhere special for lunch or dinner - go here. Its fab.
3491 Opinions
You go for the location which is amazing. Staff are nice and friendly and can be very busy so hard to get their attention. Food can be great and for some items isjust ok. Their specials are always interesting.
1385 Opinions
My friend had cockles served with too much black pepper. She couldn't eat them. I tasted - they were very 'hot'. I gently told the owner, and she immediately snapped back - "no, they are not peppery, not served with pepper." No apology, just a very rude scowl. She walked off. Couldn't believe it. So unnecessary. 2 of our group couldn't attend, so in a friendly manner, I asked if we could have their deposit back. The scowl and rudeness continued. I've never experienced such an attitude. The deposit was finally handed over, and with a sour face, the owner looked at me and said, "Make sure they get it". The owner really didn't want her customers to return. We won't. I suggest a course on customer relations
775 Opinions
La comida era absolutamente fantástico los 6 de nosotros estuvimos de acuerdo. El servicio fue fantástico, el personal muy encantador. No puedo elogiarlo lo suficiente