Priory Hotel Portbury in North Somerset

Food was excellent, they were short staffed so one poor lady was covering multiple bases. Had asked for a table in the dining area, but not a massive issue being in the bar area aside from some whiny dogs.

We popped in this morning at 10am hoping to have a coffee and breakfast. It was empty of customers and one member of staff inside. She didn’t seem very pleased to see us and so we asked if it was ok for a drink and breakfast to which the lady said yes. But then as we stood waiting nothing else was said as she seemed to carry on with jobs. Eventually she can back and said we could sit down and we could have a drink while she searched for menus. So we ordered two coffees and sat down. The lady then went to the coffee machine and did something at the coffee machine for a while before then disappearing completely. We gave up and went somewhere else for breakfast where we were made welcome.

We enjoyed an excellent dinner at the Priory and our server Simon was very attentive, courteous and was quick to work on our orders so well done Simon. Many thanks for having us.

Excellent service excellent food 😁

Amazing service from Liam, faultless...he even managed to subtly persuade me and my friend to go for a mini pudding and hot drink..brilliant service and great food all round, be back again soon!

Quality food, pub and atmosphere. Superb service from Simon, will be back!

Simon was the perfect server, very attentive and friendly! Food is lovely here too, we’ve never had a bad meal.

lovely food, lovely place, simon was our server absolutely lovely man!

Lovely food at the priory. Simon is amazing. Ultra friendly and helpful

A great place to celebrate my birthday with good friends. Can't wait for my next visit.

A nice choice of food on the menu. Excellent food served from the friendly staff. The only moan was that the staff were quite slow. It was table service but I needed to go to the bar to order and get attention. This resulted in us going over our allotted time for our table. It was busy though so I put it down to that? Will definitely be back, overall very good.

Food was delicious, waiter Simon very attentive. Definitely will return.

Food came fast and was very good, Staff were fast and very polite and kind Atmosphere was good Will come again:)

Lovely welcome and excellent food for our lunchtime visit. We sat by the open fire (which was toasty!) and Simon looked after us very well.....5 stars.....we will be back!

Simon was so helpful and friendly. Top service. Food good too

Warm welcome and very helpful team. Meal well presented and very good

Lily was our waitress last Sunday & she was a joy & very professional. Great service, lovely personality, a breath of fresh air 😊 The Priory are very lucky to have her. The food was fab too!

Warm and cosy atmosphere. The food was delicious and the service was first class. Served by Liam- thank you for everything

Food was good, service was good, Simon was very helpful

Lovely weekend treat meal deal. Thanks Mia for great service and a beautiful smile Camembert starter, chateaubriand to share and chocolate trio for desert

Relaxing atmosphere not drowned out with music like some venues great choices in food and drinks

Anja was brilliant and looked after our every need.

Anja was brilliant and the best part of our dinner. Food was lovely. Pub nicely decorated.

Fantastic service and wonderful food. The real for is a bonus in the cold winter months!

Excellent service and food. We enjoyed our evening meal.

Enjoyed a relaxing Sunday lunch, lovely cosy pub and we were well looked after by our waiter Alfie.

The food and service were superb. Jane was a lovely host.

Amazing helpful staff, clean toilets with lovely hand soap great service

Very clean and pleasant surroundings

Excellent welcome, food and service. We came for a birthday and nothing was too much trouble. Would definitely come back

Very good food, excellent service, lovely waitress, and a good friend Emily Thank you, we will be back soon

The food was amazing. Service was quick and professional. Definitely coming back.

Lovely food. Lovely staff. Best sunday lunch but could be hotter sometimes. Veg is very fresh and not over cooked. Everything we've ordered has been really good especially the gammon & chips. Try to eat here 2/3 times a week. *****

Food was extremely slow to come out - we waited an hour and 20 minutes from ordering to mains

We popped in for coffee early on a Sunday morning. We were made to feel welcome even with our muddy son and dog. The log fire was lit and really nice to cosy up next to.

An absolutely fantastic experience! The food, drinks and atmosphere- amazing! Thank you Andrea, you were brilliant!!

We have had a lovely time today! Andrea really looked after us, she couldn’t do enough. We will definitely be back!

Great day today thank you Andrea was fabulous and really paid attention to what we needed.

Beware of the roast carrots hard as rock couldn't even cut them.

2nd visit; both times the food was good. The service was attentive and the staff were pleasant. We will be returning as the choice on the menu was good and the Priory for us was better value than most of the eating places in Portishead

Very tasty enjoyable lunch, with good service

I went to this delightful pub/restaurant in Portbury, Bristol, with a friend. Our lunch (fish goujon sandwiches, fries and the rocket, asparagus and pink onion salad) was delicious, freshly cooked, and very filling. It was quite quiet, we went on a Monday afternoon. The staff, in particular Andrea, were friendly, attentive and helpful. I would happily recommend it for a quiet, weekday lunch.

We both had pizza..it was late afternoon, thought we would try it. Not a good idea. Poor base, poor sauce, poor cheese. Wish we had ordered anything else!! No chilli oil, it was badly needed.(pizza was dry..largely due to the terrible base). Pub is nice , staff friendly .. Just choose anything else on the menu as it looked good.

We had a lovely lunch, generous portions and beautifully presented. Andrea served us and was really chatty and friendly. We will definitely return very soon.

Excellent lunch with brilliant service by Jane as always. Very friendly and enjoyable.

Lovely food as always & Simon was great! Made us laugh & was very accommodating from start to finish.

Having travelled around the UK for my work, I tend to find places that are not main stream chains. Having Googled what's in the area, this place came up. From the outside, it seems well kept, good car parking and welcoming. Was greeted by a friendly staff member by the name of Simon, who was engaging and polite. The menu had a good choice and I'm always a great fan of Gammon (Grilled Bacon Chop). Food arrived in good time and was hot. No complaints from me here, would be visiting again on my return to the area. Well done team.

Simon behind the bar couldn’t have been any better great service with a smile

Amazing pub, beautiful inside and out. So glad we made the visit, Liam was amazing and nothing was to much trouble. Food was amazing and the staff were all so Helpful will definitely be back again. Thank you again Liam

We had a lovely meal, with great service from our waitress, Mia. We use this restaurant regularly and thoroughly enjoyed our evening out.

Was quite impressed with the vegan options!

Pub food at fine dining prices. Pizza is like something your kid would bring home from school class. Dry overcooked with hardly any cheese or sauce, not stone baked or worth £16.50 they were charging for it. Pie and mash was slightly better but not worth £18.00. All in all, over priced food and drinks in a local pub food environment. Staff were friendly and eager to please but we Won’t be going back in a hurry.

Simon was excellent 👌 great guy and great service Thank you

Love this pub, great food and service! And pooch friendly, too! Wish I lived closer as would love it as my local..

Just had the best steak Iv ever had, and the served by the lovely Jane. Looking forward to next time.

Large group celebrating a retirement. Food excellent, landlady took control and managed over 25 of us with orders and payment. Great atmosphere. Lots of parking - great pitstop if needing a travel break from M5

Our waitress was lovely, and really polite and courteous. The food was delicious and up to the standard of the Priory. My only suggestion would be that regardless of what front of house staff are doing, it would be nice if they simple great customers when they first arrive before continuing with what they were doing. Rather than leave arriving customers to wait until front of house had finish what they were doing. A simple…’Hello, welcome…I’ll be with you in one minute’ would be all that was needed. Just a suggestion. The Priory never disappoints.

Had the trio of meats Sunday lunch , belly of pork was a slab of fat no Meat and definitely no fat rendered down , nearly cracked a tooth on broccoli , nice carrots beans and parsnips , worst roast potatoes I have eaten even aunt Bessie’s taste better , not offered any condiments , big portion of food thou but sadly won’t be returning

Visited for the umpteenth time again today. Greeted at the door by Jane who showed us to the table and knew our drinks order… Food great as usual but it’s the fantastic friendly and personal service from Jane that brings us back time after time!!

The man was very ignorant and didnt seem to want to be helpful or listen to requests

Where to start, we were seated at our pre booked table and left for 15 minutes before someone asked if we would like drinks. It was then that we were told of a 10 minute delay before we could place a food order, (they obviously had a staffing issue by now). I ordered scallops on a bed of spring onion mash with cheese as a starter, but what I received was one scallop sliced in two with mash and cremated cheese. In my book 'scallops' in the plural constitutes more than one! - surely a trading standards issue My main course of sea bass fillets was a joke, again massively overcooked, two slightly thicker than a razor blade fillets of fish that amounted to three maybe four forks of meat each. It has to be said that my companions meals were fine. When I confronted the rather young manageress she agreed to remove my meal from the bill. We used to enjoy coming to this pub but we won't be rushing back, sadly. I'm all for helping out the hospitality industry in these times of purse string tightening but don't rip me off.

Enjoyed a gorgeous Sunday roast at The Priory Sunday 25th August 2024. Brilliant service from Vince, would definitely recommend, thank you.

Amazing service Simon was verry funny (staff) ! Amazed by the charging station! The buttermilk burger is AMAZING! Definitely recomend for a quick stop and eat

We had a very good meal good friendly staff too ,

Another welcoming reception, great service and staff as usual,

A very tasty meal in this excellent pub. Great atmosphere, great service and good food. Worth a visit.

Absolutely lovely evening celebrating a family Birthday. The food was excellent the atmosphere was relaxing friendly and perfect for a family meal out. The service was exceptional. The dining area was very busy but Martha our waitress was calm attentive and very personable. I mentioned it was a Birthday celebration and she went out of her way to make sure it was special, despite being incredibly busy. Thank you for a lovely evening. And thank you Martha for going that extra mile! I look forward to coming back!

Amazing food in a stunning building

Came in for lunch today & was served by Emily, she made an excellent Aperol spritz. Great atmosphere & a lovely beer garden.

Be warned: my experience at this establishment last Sunday was nothing short of a culinary disaster. I had been looking forward to a hearty roast dinner, but when my meal arrived, it was a complete letdown. The vegetables were cold, the gravy resembled water, and the promised roasted apple and crackling were conspicuously absent. The pièce de résistance, a piece of belly pork, was disappointingly tiny—smaller than my car key, in fact. It was truly a far cry from the expected roast dinner. After expressing my displeasure to the lady behind the bar, she acknowledged that the meal fell short of their usual standards and graciously took it back, promising a refund. However, when I checked back 20 minutes later to receive my money, I was informed that the refund would take 24 hours to process. A bit perplexed, but willing to wait, I thought it was reasonable enough. Fast forward four days, and I found myself still waiting for that refund to materialize. I have called the pub numerous times, only to be met with a voicemail that allows me to leave my name and number for a callback that has yet to happen. Where is my refund? It’s frustrating and disappointing to feel ignored in this situation, and I'm left wondering if I will ever see my money again. If you value your hard-earned cash and expect decent service, consider this a cautionary tale about dining here.

Three of us had a lovely time at the Priory Inn this lunchtime. The service was excellent and the food was really nice. We had a very nice time.

I recently visited the Priory at Portbury, and unfortunately, my experience was very disappointing. The staff seemed uninterested and were not welcoming, which set a poor tone for the visit. Additionally, the food served at the restaurant was underwhelming, The menu described the Roast belly pork with Crackling and Roasted Apple, neither of which were on the plate. A plate full of under-cooked cold vegetables was accompanied by the smallest piece of pork that I had originally mistaken for a small roast potato. The gravy had the viscosity of water. Other members of our family party had Sea Bass and it was “Good” with no complaint. but the roast was a complete waste of money. The staff didn’t seem to care about this and offered one of our party a refund but took the meal back leaving him with a packet of crisps. The overall ambiance felt neglected and not up to the standards one would expect for the price. I would not recommend the Priory at Portbury and suggest looking for alternatives in the area.

A lovely lunch with super service.

Thank you Lily for being our waitress this evening we had a lovely meal. Great service and nice food! Thanks!

Excellent quality food, very pleasant and sociable staff, fair price for quality and quantity of food, nice atmosphere

Lovely English breakfast. Beautifully cooked and presented. Excellent service - friendly and attentive professional waitress service.

Charming staff and delicious food.

It wasn't as rammed as the Sunday when we went in the bluebell time so it was much friendlier and the food was even better.

Food is great and staff are always helpful.

We visited the priory for my son's 30th birthday on Sunday 24/06/24, we were made very welcome and they accommodated our needs for a table for us all to sit together. We were served by Vince who went above and beyond to meet our needs, even bringing out our son's cake and singing happy birthday, cannot recommend enough, food was lovely and atmosphere good. Thank you

Had a lovely lunch here with 5 members of my family. We had a variety of meals, and when I say that my burger was excellent, I know exactly what you’re thinking about my taste in food. This was dripping with sauce and taste. Overall, I thought it was good value for money and we weren’t chased out when we sat chatting afterwards. The service was excellent. Thank you Mia. We would definitely stop of there to eat again.

Great food, always fantastic service and friendly staff.

The service was friendly and efficient. The food was very good indeed. The pavlova was amazing!

Have really enjoyed the food, pub and service in the past but wouldn't recommend for a Father's Day meal. Very limited menu with lots of missing items by the time we ordered. Staff were very helpful. Tiny sliver of pate for a starter and disappointing steak. And cost £36 for a three course meal.

They looked after me and my family very well during our evening pre-wedding meal Thank you Jess, Emily, Ellie, Vince, Mario, Tom, Tina and Bev!

The dinner was lovely and the vanilla creme brûlée’ dessert was delicious and lovely atmosphere all the ticks for me to go back there

Had a lovely meal here couldn’t recommend our waitress enough Mia she was great!

Relaxing atmosphere and good service.

Food was decent, steak in the burger was a bit too well done. However the wait staff was dreadful. The utter attitude when the restaurant didn’t have half the drinks we wanted, and then we had to re-decide what we wanted. Because of this no tip was left which the waiter (will) made some rude remarks under his breath! And then had the audacity after such poor service to expect a tip and made an ordeal about it! When leaving he very sarcastically said “bye”. Utter shame of an employee.

Lovely meal, friendly staff and the dog's also liked it there.

Loved my experience at the priory - Simon was really attentive and the food was excellent, I’ll definitely be back!

Lillie made the whole experience perfect.

Food was good witch is the one positive I’ll take away from my vist to the priory! The service was awful and the manger even worst! We booked a table a long time in advance we wanted to sit in the garden but manager clearly didn’t want us to turned out a nice sunny day but the manager was adamant that it was going to rain and they couldn’t keep our table for us if it did even though we pre booked! Very unwilling to work with us was her way or the highway very off putting and don’t think I’d bother going back again shame really because we always had good reports for other branches of the chain would 100% have preferred to drive the extra 15 miles ish to go to the globe same food if not better fair better service one of our party got so thirsty they had to go to the car to get a drink ! Completely unacceptable for the price you pay for food and drinks… Wondering how long the owners going to keep shrugging off the same reviews with out doing anything about it shame really places has great potential but I’m sure it’ll slowly die out !

The Priory is a massive missed opportunity. By far the best food, decor and building of all the local pubs, but ruined by uniformly slow and surly service. The service briefly improved after a post-pandemic refurbishment, but is now back to a poor standard. The impression we get is that the staff are poorly trained and managed.

Based on this review/visit alone. I've been invited here previously for a couple of PR visits, and the food and service have been excellent. However, my last visit was a complete contrast. Unfortunately, it was probably the worst roast I've ever had (and again, a complete contrast to the one I had here last year) It was very bland, cold, partyly cooked veg and just way below average. I've had a better toby carvery!! My wife's lamb rack was mostly fat, and they completely forgot the roast potatoes on two dishes. They were most like partly cooked new potatoes, nothing roasty about them. To top it off, the service was shocking and unprofessional. Imagine a waiter who shruggs their sholuders when they didn't have mint sauce for the lamb when asked, didn't bother to let us know that they had run out of flapjacks which accompanied the coffees, (another eye roll when asked where they were) and got our drinks wrong... When it came to paying, we didn't tip for obvious reasons. The waiting rolled his eyes again, offered a sarky comment, and even slammed my receipt down before turning away and walking off, not even a thank you. The table next door was complaining as they had brought out two of four dishes and then gave the other two to another table. The original two dishes had to be returned. There was also a large table in the private cove area who were massively unhappy, too. It's such a shame.

Seemingly without a manager to organise the kitchen. Avoid

Lovely food, I've never had a bad meal. Staff are always lovely and friendly. My friends and I use this place a lot. It's an hour's drive for some of us, but always worth it!

Lovely atmosphere when we arrived, great food and choice, our server Emily (Dave) was very attentive, her knowledge of the dishes on the menu was impressive and we thoroughly enjoyed The Honeycombe Dome, we will be back . Thank you

Great place, lovely food. Service from Simon was outstanding!! Highly recommend!

Met with friends for Sunday lunch. There were 8 of us including 2 children. We had a nice quiet table for all of us together. Good menu choices for Sunday roast and alternatives, good kids choice as well. 4 stars for the food as roast potatoes and parsnips were soggy, but would recommend the meat trio if you can't make your mind up! Puddings are delicious Plenty of seating outside and good parking. Excellent service, we weren't rushed to finish and get out.