Priory Hotel Portbury in North Somerset - Phone Number, Reservations, Reviews

Had the trio of meats Sunday lunch , belly of pork was a slab of fat no Meat and definitely no fat rendered down , nearly cracked a tooth on broccoli , nice carrots beans and parsnips , worst roast potatoes I have eaten even aunt Bessie’s taste better , not offered any condiments , big portion of food thou but sadly won’t be returning

Visited for the umpteenth time again today. Greeted at the door by Jane who showed us to the table and knew our drinks order… Food great as usual but it’s the fantastic friendly and personal service from Jane that brings us back time after time!!

The man was very ignorant and didnt seem to want to be helpful or listen to requests

Enjoyed a gorgeous Sunday roast at The Priory Sunday 25th August 2024. Brilliant service from Vince, would definitely recommend, thank you.

Where to start, we were seated at our pre booked table and left for 15 minutes before someone asked if we would like drinks. It was then that we were told of a 10 minute delay before we could place a food order, (they obviously had a staffing issue by now). I ordered scallops on a bed of spring onion mash with cheese as a starter, but what I received was one scallop sliced in two with mash and cremated cheese. In my book 'scallops' in the plural constitutes more than one! - surely a trading standards issue My main course of sea bass fillets was a joke, again massively overcooked, two slightly thicker than a razor blade fillets of fish that amounted to three maybe four forks of meat each. It has to be said that my companions meals were fine. When I confronted the rather young manageress she agreed to remove my meal from the bill. We used to enjoy coming to this pub but we won't be rushing back, sadly. I'm all for helping out the hospitality industry in these times of purse string tightening but don't rip me off.

Amazing service Simon was verry funny (staff) ! Amazed by the charging station! The buttermilk burger is AMAZING! Definitely recomend for a quick stop and eat

We had a very good meal good friendly staff too ,

Another welcoming reception, great service and staff as usual,

A very tasty meal in this excellent pub. Great atmosphere, great service and good food. Worth a visit.

Absolutely lovely evening celebrating a family Birthday. The food was excellent the atmosphere was relaxing friendly and perfect for a family meal out. The service was exceptional. The dining area was very busy but Martha our waitress was calm attentive and very personable. I mentioned it was a Birthday celebration and she went out of her way to make sure it was special, despite being incredibly busy. Thank you for a lovely evening. And thank you Martha for going that extra mile! I look forward to coming back!

Came in for lunch today & was served by Emily, she made an excellent Aperol spritz. Great atmosphere & a lovely beer garden.

Amazing food in a stunning building

Be warned: my experience at this establishment last Sunday was nothing short of a culinary disaster. I had been looking forward to a hearty roast dinner, but when my meal arrived, it was a complete letdown. The vegetables were cold, the gravy resembled water, and the promised roasted apple and crackling were conspicuously absent. The pièce de résistance, a piece of belly pork, was disappointingly tiny—smaller than my car key, in fact. It was truly a far cry from the expected roast dinner. After expressing my displeasure to the lady behind the bar, she acknowledged that the meal fell short of their usual standards and graciously took it back, promising a refund. However, when I checked back 20 minutes later to receive my money, I was informed that the refund would take 24 hours to process. A bit perplexed, but willing to wait, I thought it was reasonable enough. Fast forward four days, and I found myself still waiting for that refund to materialize. I have called the pub numerous times, only to be met with a voicemail that allows me to leave my name and number for a callback that has yet to happen. Where is my refund? It’s frustrating and disappointing to feel ignored in this situation, and I'm left wondering if I will ever see my money again. If you value your hard-earned cash and expect decent service, consider this a cautionary tale about dining here.

Three of us had a lovely time at the Priory Inn this lunchtime. The service was excellent and the food was really nice. We had a very nice time.

I recently visited the Priory at Portbury, and unfortunately, my experience was very disappointing. The staff seemed uninterested and were not welcoming, which set a poor tone for the visit. Additionally, the food served at the restaurant was underwhelming, The menu described the Roast belly pork with Crackling and Roasted Apple, neither of which were on the plate. A plate full of under-cooked cold vegetables was accompanied by the smallest piece of pork that I had originally mistaken for a small roast potato. The gravy had the viscosity of water. Other members of our family party had Sea Bass and it was “Good” with no complaint. but the roast was a complete waste of money. The staff didn’t seem to care about this and offered one of our party a refund but took the meal back leaving him with a packet of crisps. The overall ambiance felt neglected and not up to the standards one would expect for the price. I would not recommend the Priory at Portbury and suggest looking for alternatives in the area.

A lovely lunch with super service.

Thank you Lily for being our waitress this evening we had a lovely meal. Great service and nice food! Thanks!

Lovely English breakfast. Beautifully cooked and presented. Excellent service - friendly and attentive professional waitress service.

Excellent quality food, very pleasant and sociable staff, fair price for quality and quantity of food, nice atmosphere

Charming staff and delicious food.

It wasn't as rammed as the Sunday when we went in the bluebell time so it was much friendlier and the food was even better.

Food is great and staff are always helpful.

We visited the priory for my son's 30th birthday on Sunday 24/06/24, we were made very welcome and they accommodated our needs for a table for us all to sit together. We were served by Vince who went above and beyond to meet our needs, even bringing out our son's cake and singing happy birthday, cannot recommend enough, food was lovely and atmosphere good. Thank you

Great food, always fantastic service and friendly staff.

Had a lovely lunch here with 5 members of my family. We had a variety of meals, and when I say that my burger was excellent, I know exactly what you’re thinking about my taste in food. This was dripping with sauce and taste. Overall, I thought it was good value for money and we weren’t chased out when we sat chatting afterwards. The service was excellent. Thank you Mia. We would definitely stop of there to eat again.

Have really enjoyed the food, pub and service in the past but wouldn't recommend for a Father's Day meal. Very limited menu with lots of missing items by the time we ordered. Staff were very helpful. Tiny sliver of pate for a starter and disappointing steak. And cost £36 for a three course meal.

The service was friendly and efficient. The food was very good indeed. The pavlova was amazing!

The dinner was lovely and the vanilla creme brûlée’ dessert was delicious and lovely atmosphere all the ticks for me to go back there

They looked after me and my family very well during our evening pre-wedding meal Thank you Jess, Emily, Ellie, Vince, Mario, Tom, Tina and Bev!

Had a lovely meal here couldn’t recommend our waitress enough Mia she was great!

Relaxing atmosphere and good service.

Food was decent, steak in the burger was a bit too well done. However the wait staff was dreadful. The utter attitude when the restaurant didn’t have half the drinks we wanted, and then we had to re-decide what we wanted. Because of this no tip was left which the waiter (will) made some rude remarks under his breath! And then had the audacity after such poor service to expect a tip and made an ordeal about it! When leaving he very sarcastically said “bye”. Utter shame of an employee.

Lovely meal, friendly staff and the dog's also liked it there.

Loved my experience at the priory - Simon was really attentive and the food was excellent, I’ll definitely be back!

Lillie made the whole experience perfect.

Food was good witch is the one positive I’ll take away from my vist to the priory! The service was awful and the manger even worst! We booked a table a long time in advance we wanted to sit in the garden but manager clearly didn’t want us to turned out a nice sunny day but the manager was adamant that it was going to rain and they couldn’t keep our table for us if it did even though we pre booked! Very unwilling to work with us was her way or the highway very off putting and don’t think I’d bother going back again shame really because we always had good reports for other branches of the chain would 100% have preferred to drive the extra 15 miles ish to go to the globe same food if not better fair better service one of our party got so thirsty they had to go to the car to get a drink ! Completely unacceptable for the price you pay for food and drinks… Wondering how long the owners going to keep shrugging off the same reviews with out doing anything about it shame really places has great potential but I’m sure it’ll slowly die out !

The Priory is a massive missed opportunity. By far the best food, decor and building of all the local pubs, but ruined by uniformly slow and surly service. The service briefly improved after a post-pandemic refurbishment, but is now back to a poor standard. The impression we get is that the staff are poorly trained and managed.

Seemingly without a manager to organise the kitchen. Avoid

Based on this review/visit alone. I've been invited here previously for a couple of PR visits, and the food and service have been excellent. However, my last visit was a complete contrast. Unfortunately, it was probably the worst roast I've ever had (and again, a complete contrast to the one I had here last year) It was very bland, cold, partyly cooked veg and just way below average. I've had a better toby carvery!! My wife's lamb rack was mostly fat, and they completely forgot the roast potatoes on two dishes. They were most like partly cooked new potatoes, nothing roasty about them. To top it off, the service was shocking and unprofessional. Imagine a waiter who shruggs their sholuders when they didn't have mint sauce for the lamb when asked, didn't bother to let us know that they had run out of flapjacks which accompanied the coffees, (another eye roll when asked where they were) and got our drinks wrong... When it came to paying, we didn't tip for obvious reasons. The waiting rolled his eyes again, offered a sarky comment, and even slammed my receipt down before turning away and walking off, not even a thank you. The table next door was complaining as they had brought out two of four dishes and then gave the other two to another table. The original two dishes had to be returned. There was also a large table in the private cove area who were massively unhappy, too. It's such a shame.

Lovely atmosphere when we arrived, great food and choice, our server Emily (Dave) was very attentive, her knowledge of the dishes on the menu was impressive and we thoroughly enjoyed The Honeycombe Dome, we will be back . Thank you

Lovely food, I've never had a bad meal. Staff are always lovely and friendly. My friends and I use this place a lot. It's an hour's drive for some of us, but always worth it!

Great place, lovely food. Service from Simon was outstanding!! Highly recommend!

Met with friends for Sunday lunch. There were 8 of us including 2 children. We had a nice quiet table for all of us together. Good menu choices for Sunday roast and alternatives, good kids choice as well. 4 stars for the food as roast potatoes and parsnips were soggy, but would recommend the meat trio if you can't make your mind up! Puddings are delicious Plenty of seating outside and good parking. Excellent service, we weren't rushed to finish and get out.

Had a fantastic night and atmosphere was great, Simon was our server and he couldn't have done more to make us feel comfortable and really went out of his way to provide great service.

Less frozen pre made food and soup would be better

What can I say. Went to the priory and was served by Simon friendly funny and very happy to help. What more can we ask for. Keep up the good work

Great food and great service, Simon was happy and bubbly and happy to help

Simon was brilliant. Very friendly and very helpful.

Came here hungry for some food and a drink with family after a weekend bluebell walk in Priors wood. Spent a while at the bar in earshot of staff deciding on which small plates to order and share. At point of ordering was told there were no small plates or any other food available, including no bar snacks, crisps, nuts etc. the staff member seemed stressed, unhappy, unhelpful, not bothered, just said it was busy with walkers and had run out. Left and went somewhere much nicer and helpful nearby.

Nice place for food. Little gem in Portbury village with free parking.

Very nice pub clean and fresh reasonably priced. Some great pieces of art throughout the pub on the walls

Great surroundings and delicious food

Amazing food and great service all of the staff are very friendly

After booking a dog friendly table nearly 5 weeks in advance for a 91st birthday meal, and was told which table we could have, we arrived for our meal only to be told " I didn't book a dog friendly table" ?? I clearly did and was told we could have the table by the door. As there was a promotion on we were told they didn't have a suitable table for us. We left to find another place to eat which we did. Needless to say we won't be going back to the priory again.

Visited place around 7pm. Food was amazing and portion size was good. Definately will come back soon.

Great food, nice atmosphere. Service can be slow during busy times.

Great place for a spot of lunch.

We arrived rather late for lunch but the staff went out of their way to ensure that we were fed & watered. The food was excellent quality although quite expensive. We would certainly return to the Priory.

Great service, great food and very welcoming hospitality, would very much recommend to all 😊

Great service ,lovely food , booked a return visit

26 for Sunday lunch! Food and service were fabulous! Special thanks to Jane! You were amazing!

Got refused service, only wanted a drink in the garden with friends we don't see very often, said we would sit inside and was still refused service. It's a shame as previous visit we had a lovely time, won't be going back again though.

Been here a few times now and each time the service has got gradually worse and they seem to be missing half the drinks every visit? The food is ok but obviously the management is not 😬

Food was delicious on this occasion and excellent service

Came here for Sunday lunch - had a late afternoon booking, and although quiet had to ask to order multiple times. The main course was delicious when it arrived, however the dessert had a huge hair in it. It was flagged at the time and the waiter apologised. A few errors in service let the place down, has the potential to be a lovely restaurant and the food is certainly high quality.

This place is positioned perfectly for nipping off the motorway and having a nicer setting than the services, so met a passing relative for lunch. Disappointed with the food as we all found it to be tasteless. Such a shame as it's a lovely place.

I visited The Priory Hotel Portbury yesterday and it was excellent! Service was brilliant, food fantastic and general surroundings all clean/tidy! Well worth a visit!!!

The worst lunch I’ve eaten in a long time!! A tasteless unseasoned chicken and avocado salad Serves without a dressing When the dressing arrived it was sugar water … 3 tiny slithers of avocado and 2 strips of unfresh burnt bacon It was over chilled and unfresh I seriously think that if a salad is that difficult to produce then this chef really wasn’t trying I left most of it because of the awful dressing Sadly I felt that I couldn’t complain because I wasn’t being treated to lunch by a friend … the waitress didn’t ask why I’d barely touched it which is always a bad sign ☹️

Lovely atmosphere, good service and food.

A cozy place, very professional and friendly staff, very good food at a reasonable price. I recommend it

Table was ready on time, only a short wait after ordering food & drinks, and the food was well prepared, nice and hot and very tasty, so happy days!

Wonderful food, easy location for us, great service and a nice varied menu. Slightly on the pricier side, but you absolutely get what you pay for. Was originally recommended to me, and I've no hesitation in recommending on. Will 100% be returning.

A nice welcome, friendly staff and a lovely meal Perf Evening

As we visited on Mothers Day we were offered a set menu. I appreciate that we visited later in the day but half the menu was unavailable. We were given a smaller set menu to chose from and then limited further with unavailable dishes. As a pescitarian my only opion was a veggie dish that was very disappointing. We waitied a long time for service and left disappointed with the food and experiance.

Just been for Mother’s Day meal, 6 people at £30.50 each set menu, 2 starters of mushrooms and soup of the day were off the menu as they had run out, mains had run out of beef and pork Sunday lunch, in our party we had 2 non meat eaters we were told there was only one fish dish left and the other was a aubergine dish which was very bland as it tasted like soggy vegetables in a tomato sauce (this was not eaten) 5 of our main meals came out and the fish dish came out 10 minutes later??? I felt very sorry for the waiter as he had to keep saying “sorry” I do believe that if you reserve a table (as everyone we spoke to had to do) then there should have been enough food to cover. Very disappointed. Disappointed with reply from owner, not sure why if meat and fish dishes on main menu are not available you didn’t reduce set menu price when taking our money

Food was lovely and great service. We highly recommend

Had a lovely evening, amazing food and staff was very friendly and welcoming. Will definitely be back!

My family and I booked a table for mother's day,which had a set/limited menu.when we got there we were told they had no soup,beef,pork belly or fishleaving very little option expecially to our pescaterian dinners.also the steaks were like rubber,they got taken home for the dog!you also had run out of pavlova and another dessert. I was very disappointed to pay £211 for such poor food/ service

A great place for a Sunday roast. Lovely food, great service in good surroundings. We will be back again soon!

Jess, our waitress was very welcoming and provided an excellent service. The food was very good , served hot and was extremely tasty

The food was very tasty and the staff were lovely

We used to eat at The Priory because the food was reliably good. On Sunday we ordered the roast lunch and it was extremely disappointing. The meat was overcooked and all the vegetables were undercooked and bland. We did not enjoy the meal at all and let the waiting staff know. The meal cost us £75! Needless to say, we won’t be coming back for a meal.

Voucher on Facebook for 50% off mains saved 4 of us £35. Meals good, but i thought the original price of £20 for my chicken meal was OVER PRICED. Pavlova was nice so were staff. 2nd visit not that good. Had grilled chicken breast & curry. Chicken tough, sent back and offered same again or different choice, had same. It came back, i am sure they just chopped up chicken and mixed it with curry, rice was stodgie. They did credit the cost too our bill.

The service was poor . We were not acknowledged for 20minutes and even then I had to ask to be served . The restaurant was not busy . We were then told there were no roasts left apart from one . My dad was told there were two options of pies but he couldn’t have the second option until the other remaining one had been sold ! No apology for not telling us of items not on the menu on our arrival , no apology for not attending to our table . Food was ok . My sea bass said it came with king prawns but they were smaller than a regular prawn . The sauce was hardly noticible and the baby new potatoes were large potatoes .

Pleasant greeting - prawn skewer was overcooked. Other meals were ok if a little pricey.

Great food and cozy atmosphere and very good service.

Tried your new takeaway service but it seems it’s not fit for purpose. Firstly when I went to collect it only the starters were in the bag and no one seemed to realise we also ordered mains. After a 15 min wait the mains were handed over in a bag but when we opened it at home the chips were missing. I don’t think you are geared up to do takeaways and probably should forget it. The food we did get was quite nice but the service was poor.

Fantastic pub. Highly recommend booking as get very busy. Can't fault food or service

Can't fault a thing... great food, great atmosphere, superb service and excellent value for money

I do like the food here but it can get very busy and service slow. This occasion we were seated next to the door on a wet and cold night and it was not very pleasant. I felt awkward all night. Having booked a week earlier I'd have expected a table further in to the restaurant.

Always enjoy a roast and the dog is always welcome! Nice and friendly and always a good meal.

Poor showing from the Priory. Decided to take advantage of their food vouchers for January. Food quality was excellent as always but the service just wasn’t on par. Friendly enough staff but we felt like we were waiting too long once finished and being ignored. Long wait to clear the table. Staff walking past and not attending the table, no-one asked how the food was or if any further drinks were needed. After another wait we were given desert menus but then proceeded to serve tables around us and again revert back to ignoring us. Some tables had been served food before we had be asked for ours: started to grate on us considering the restaurant was empty when we arrived. We decided to leave without any deserts or further drinks and opted to finish off the Christmas cake back home. The restaurant wasn’t busy but the basic cycle of service was missing with limited interaction. Happy to go elsewhere and leave in a good mood. Such a shame.

Good service food was excellent

Great service with a smile from Mia, quick service even though it was packed. Even the chef and front of house helped with service. Only downside due to the 50% off voucher the steaks and Forestier was sold out 😣

The service and food was very good.

Enjoyed an evening dinner here again during their discount week. All the meals were very good and the service and hospitality excellent. A very cosy atmosphere, would recommend.

Lovely pub. We were there for Christmas Dinner. So not the usual food, and as there so many customers, it was perhaps a little lower quality 🤔

A fantastic evening. Trumped everywhere ive been for months.. Waitress Jess was exemplary. Food spot on, hot plate and hot food. Sounds basic but usually not achieved. We will be back

Absolutely amazing food amd service definitely come again

A fantastic lunch at this location . Really great food. Very friendly and attentive staff. would highly recomend it