Prezzo - Stevenage Leisure Park in Stevenage

Very disappointed after day out with family in the retail park come to prezzo to have meal as family and there was hair in our pasta after speaking with staff been told the chef don’t wear hats or hair nest and quality of service was bad overall very disappointed also we didn’t have the meal deducted from our bill

Me my father and my daughter had a lovely meal there this lunch time. Our waitress was lovely and couldn’t have been more kind and helpful. The food was delicious

Food good. Too noisy as a very busy place. Service good. Nothing special just average eating place and prices ok too.

We went here as I had a discount code. Food was ordered quickly Garlic bread was ordered wrongly but quickly rectified Carbonnara was dry But overall ok

I would say, this resturant has definitely brought itself out of the doldrums. From a couple of years ago. The food was great with plenty of choice for all tastes.and the staff are excellent, very efficient and friendly. A special mention for our waiter Michael but everyone was lovely. On a Friday night, it was very busy and therefore very noisy. ,which is the only downside .( not sure how they can improve that).

Better than expected. Service friendly and good knowledge of allergen A good selection of starters we shared bruschetta and caramelised onion, mozzarella obviously garlic bread. The mushroom burrata and truffle pizza was slightly disappointing, smaller than expected. My partner had spaghetti carbonara good size but fairly dry, meaning some was left

I've called in previously, and the service wasn't great, but I put down to being just after the lockdown. However, on this occasion, the restaurant was almost empty with only 6 tables occupied. When I entered and was approached by the male waiter, the first thing he mentioned was it was card only no cash, and then if I had any allergies. I was shown to my seat. A booth facing a wall of tealights and not into the main restaurant. I ordered my drink and food and after a short time both arrived, food before my drink. Not once did anyone ask if everything was OK despite the till being behind my table. When I finished the waiter came over and collected my plate and glass and left. The food was average. I've had far better pizzas. It was dry, lacking flavour. The service was dreadful, and being placed as a single diner facing the wall made me feel like my patronage was a burden.

Birthday meal for 7 adults. Friendly greeting at the door, other staff were also friendly. Food arrived quickly, was hot and tasty, good size portions, like others have mentioned we weren’t offered additional drinks or deserts, but we did have a birthday cake that we brought with us. Only let down was the very high prices, average plate was £16-£19, for a bowl of pasta or a pizza it seemed expensive, my pint of lager was over £7!! Probably explains why the place was so empty, always used to be full of diners. Shame as it used to be good value for money. Will probably return sometime as we used our Tesco double Clubcard points to pay for most of our food (£80), although £95 left to pay for, we had 7 meals 3 sides & 7 drinks (1 pint & 6 soft drinks)

Leaving do was very nice emotional but nice

We booked a table for 9pm in Prezzo Stevenage on a Saturday night. We was running 10 minutes late so called ahead of time to let them know, however it took 5 rings/waiting on hold for them to answer. We were greeted pleasantly by a lovely woman and sat down at our table. The restaurant wasn’t overly busy, but had a few diners still in. We ordered our drinks and food together, and VERY quickly after our food arrived. It was hot, but not great quality. It felt very rushed, the food wasn’t what we had experienced before. We paid the bill, and left. I wouldn’t recommend going to Prezzo in the late evening, all other times we’ve visited around 7pm have been fine, but tonight felt very rushed and lack of quality with the food.

Went with my daughter. Everything’s pretty average and as expected. I asked for some balsamic vinegar and got a blank look. Then the waiter brought over a bottle of Heinz malt vinegar. Not really what I asked for but good try. I don’t know why but once we’d had some desserts the waiter’s just ignored us so the only way to get the bill was to get up and start putting our coats and bags on. It was ok but at £17 for a pizza I’m surprised it’s still open tbh

We all enjoyed our food and drinks, we had lovely staff that served us. Food came out on time and was hot and good quality. Good vegan options too.

Child’s pasta carbonara was full of black bits like burnt bacon and black pepper. Child didn’t like it and is a bit put off prezzos now.

Very tasteless food. Overcooked and oversalted bacon in carbonara looks very strange, the sauce is clearly from the store. The cost of the dishes is clearly overpriced. The service is normal, but they never brought us a jug of water.

Starter was nice, all the mains apart from mine came out, they forgot mine rushed it to get it ready and the pasta was hard and tasteless, I asked for it to be taken back and didn’t feel like waiting for another so never got the food, went to pay and they still didn’t take it off the bill, absolutely disgusting

Lovely food, attentive friendly staff. Good value

Excellent meal on father's day!

Absolutely fabulous service Hilghy recommend it and the food was presented spectacular and tasted Absolutely amazing.

Nice for family get together, Good choice of menu,

Wonderful staff at this restaurant. Very polite. Very accommodating. My partners good was slightly undercooked and they happily replaced. Would recommend purely on such great customer service. Good was good too

A very pleasant Prezzo. Great service from the staff. Food was fast and delicious. Atmosphere was good and a great vibe. Not too busy and seated straight away. Would definitely recommend and revisit. 5⭐️

Terrible food that gave me food poisoning.Waiting time was an hour.The lasagne was terrible and the pizza was old.I will never go back there

Had a fantastic meal on Saturday evening, initially thought we wouldn't get a table as it was 7pm on a Saturday evening very busy and we hadn't booked. Duty manager said 'No Problem I'll ensure we'll get you in' Menu has changed slightly since the last visit (February) but still a great selection. Son always has exactly the same & seeing as they're staple menu item's he was fine. I like to vary my meals so I had the New Meatballs dish for my starter which was really tasty followed by the Pincha Pizza with Chicken, Peppers, Caramelized Onion & drizzled with honey again really tasty. Staff were attentive to our needs despite restaurant being packed with a couple of large parties in & another of 14 arriving while we were eating. Prezzo Stevenage continues to remain as one of our favourite destinations when we're out.

We enjoyed a lovely Sunday lunch here. The staff were extremely helpful and the food was delicious and well presented. We look forward to returning.

Cashless venue so we won’t step foot in there again! Food was average, service was ok, drinks are expensive…. We’ll stick to venues who still appreciate our hard earned cash.

Terrible. Slow service with staff ignoring you. Fish was ok and quite tasty but rocket accompaniment was dry and curled and the additional fries I ordered were cold. Had to wait a long time to pay the bill.

Visited Sunday 14 April at lunch . Used to love Prezzo, good value and good quality. What we had on Sunday I’d not feed to a pig. Undercooked chicken, burnt bacon, cabbage that was vile, and baked potato that looked like it had been warmed up with a torch. So called salmon rigatoni , I’ve seen more salmon in Stevenage lakes. Overpriced. Never will I go back to Prezzo Stevenage, I’d rather eat cardboard.

When I was there last night, I was going to entitle this review "If hell were a pizza parlour", but I have relaxed on this a little overnight. It is clear from this though that I did not enjoy the experience. The first thing to say is that refusing to take cash is ABSOLUTELY unacceptable. The second thing to say is that it was FAR too loud and FAR too dark in there. If they fitted some softer furnishings on the walls and ceiling then much less of the sound would be reflected back and it would not be so loud. The more the sound bounces back, the more people have to shout and the more sound there is to bounce back. While they were up there, fitting muffling stuff to the ceiling, they could change the lights so that we could see what we were doing. The third thing to say is that the 10% service charge was coming it a bit after they led us such a merry dance with the pre-order. We did half the waiting job by establishing what we wanted in advance, painstakingly and with an overcomplicated multi-menu system. It really doesn't need to be that difficult, it isn't in other places. The other half of the service wasn't all that. They definitely knew precisely how many of us were coming, after the protracted pre-ordering palaver. Despite this, the table was not big enough for us and could not be made any bigger because of the real limits at either end. We all had to shuffle along and squeeze in. It is a good job that we are good friends. Not all of the component tables were at the same height as each other, which was problematic for those sat at the steps in the surface. The water glasses were wider than they were tall. I consider that this makes them bowls, not glasses. I would expect yogurt in something like that. I already knew that I didn't want any of the starters from the pre-booking. Would it have killed them to offer wings with pizza. They are natural bedfellows, after all. If you have bothered read this far, you might wonder why they got the second star. I didn't have an ultimately terrible time. My friends were the salvation of it. They were wonderful. It would have been nice to have been able to hear more of what they were saying. My pizza, just a simple pepperoni, was really nice. I would have liked to have been able to see it properly and to have had some wings before it but this is Prezzo after all. Overall, if there are a lot of you and it is at night, don't go. It might be nice if you weren't very hungry, in the daytime (they do have a lot of windows), and there were only a few of you.

Excellent food and service on a busy Thursday evening. A bit noisy so we sat near the bar as it was quieter. Nice pizzas. Very good service from all staff.

Visited for lunch. Didn't seem to have enough staff and food overpriced for what was presented. Disappointed.

What a night! Michael is the loveliest server I think we’ve ever had. A true legend! The kitchen serve food that is incomparable to other restaurants. A divine night for a birthday party!

Our food went to symonds green & we live the other side of town. When the food arrived our pasta was all spilt, there was no sauce left on the pasta because it was all at the bottom of the bag, the cardboard boxes they came in were split. Happy to show you photos, not something we expect when we spent over £50.

Been twice now, yes Saturday evening’s are very busy but the quality of both food and service was excellent on both occasions. Won’t hesitate to return and try something else!!

Food was nice but not enough for the price. That is the only thing that will stop me going back there

Very good food ,plenty of choice.

Delivery was good but food was awful, arrived cold and needed reheating. The food didn’t taste very nice or fresh very disappointed as it is not a cheap restaurant won’t be ordering pizza again.

3 of us dined last week and had a lovely + quick meal. Amazing service from both the manager and general staff and the food was really yummy. Our waitress was named Wantana and was really lovely + efficient. We haven’t visited for a while but had a brilliant experience and will definitely be returning :) thank you !

Really disappointing. Not sure if it’s changed hands. Tables wobbly and old. Toilets not great. Doors all sticky on entrance. Menus with food on them. And then the food was a let down. Couldn’t eat my starter. No more tomato bruschetta. Pasta hard and under cooked. I requested no cucumber and the server brought my dish and said salad no cucumber and I had to send it back as it had cucumber. Chicken tough and inedible. Incredibly expensive and tiny portions. Always used to be our family staple but sadly we won’t go again.

pizza not cut. price for size quit high

I had booked to go here for lunch with my friend and our daughters firstly it was busy but it took 30 mins for someone to come over for us to even order a drink after ordering drink she went off so quick we didn’t get chance to order food too , anyway after a further 10 min wait our drinks finally came so it was well over half hour more around 40 mins just to get drinks, then flagged someone down to order food which also took about a further 20 more mins to arrive the food was tasty and nice no complaints about the food although I’d say it’s quite pricey for what you get , my can of soft drink was £3.85 ! On the hole service was not to great , it’s half term and with adults paying full price kids eat free and we asked and was confirmed this by the staff yet when our bill came they had charged us £7.95 each for kids meal when we mentioned it was told gotta down load the voucher which when we asked why was we not told this? Anyway I wanted to pay cash to which the woman didn’t seem to happy about as she said she had to go find me some change now , didn’t say card only as it’s not so don’t see what the problem was 🤷🏼‍♀️ if you go expect long waits , and as I said pricy so for me and my friend to have lunch one meal each and soft drink it was £53 the garlic bread is tiny and £7 !! I wouldn’t go back in a hurry if being honest

It has fish bone in it and the waiter was very impolite

Everything from starters to pudding was excellent

The kid's meal came at half the usual size, and the fries weren't as crispy as usual, but my meal was otherwise good.

Extremely disappointed. We booked our table for 18:45, was told they were running 10 mins late. Weren’t seated until 19:15 when other people who arrived after us was seated before us. Manager at the front of the restaurant was rude they clearly prioritised bigger parties. Despite seeing a 2 table free for over 15 minutes. The food took over an hour to come and when it did arrive the pizza dough was raw and the waitress was also rude by commenting on how we were eating. Won’t be returning to this prezzo again!

Visited twice in the last 12 months and got food poisoning both times.

4 minutes to spare. Food was cold! In one of the salmon pastas, there were over 6 bones that I extracted which was very disappointing. Please pass this complaint onto Prezzo.

The service was very rushed, and the food was bad. Bad, as in the crab and lobster ravioli felt like a cheap ravioli from Aldi’s and just poured some cream over it. And the salmon and olive rigatoni was actually some other fish and rigatoni. NOT SALMON. I wouldn’t order it anymore and also I will not eat here at any point as the food disappointed. The only good thing was the hummus.

I've never had a bad meal at Prezzo and this was no exception. However, this was supposedly a Christmas meal. There wasn't so much as a Christmas cracker to be seen. The Christmas menu was random dishes taken from the usual menu. Would it have been too much trouble to knock up a Christmas calzone or pizza or something similar? Nice meal, nice restaurant (my first time at this Prezzo) along with good service. A little more thought could've gone into it to make it more of an event. Prezzo were also quite late to bring out the Xmas menu compared to most other restaurants or venues. When I enquired on Facebook about when it was coming out, no one bothered to respond.

Food was Stone cold, apart from the Aranchi which was warm... wont bother again

Always piping hot and fresh. My favourite takeaway. 50% off made it so affordable aswell. Went for king prawn spaghetti and it was SO GOOD. Fantastic service. Keep it up!

The food has arrived and it is cold.

Food - great choice. Hot and fresh. Service - good but a little slow, had to wait to get the bill.

Ordered plain ceaser salad as I’m vegetarian but it turned up covered in chicken. Daughters burger was rock hard and stone cold whole meal was absolutely terrible. Never again.

I have ordered this same dish from Prezzo and its been always very lovely and tasty with the right spice to it. However today they have sent me glutten free spaggetti and I have ordered the normal one, also very greasy for some reason and very spicy hot. I love spicy food but this time its very extra spicy. Hope its only one time mistake from their kitchen. But I will have to think twice next time I order from Prezzo. Thanks

All the food was delayed by an hour and when it arrived it was cold

The pizza did not hold its heat and was delivered cold

We had a lovely waiter called Michael, and he was amazing. Very polite & attentive.

Me and my family went for a birthday dinner this evening and was severed by Sophie. She provided excellent service, positive energy and a smile on her face at all times. Food was lovely and very quick service considering the size of our table and I was extremely impressed that Sophie remembered everybody’s order correctly. She is such a treasure to your team and would definitely come back again :)

Waiting staff don't take food allergies seriously. Ordered Gluten free pizza as I have Celiac Disease. When the food was brought out it was touching food that was not gluten free. and had to request for it to be redone. when this was reported to the woman in charge of the service. She claimed it was because the waiter was "from another branch" which just suggests that there is another branch that does not take health risks seriously. but also as walked away she was laughing about the issue. This all occured between 7:30pm and 8:30pm 7th November

Cold and I pay £1.50 for a dip and it doesn’t even turn up what a joke fuming

Fabulous as always 👍 Sree was friendly and polite delivering. Thanks

The issue is the food and not the service. Presto I asked for less chill because last time was too hot and you decided to give me more chillis. It’s unbearable to eat and also you did not add the Parmesan on top as asked. Very unhappy as I can’t eat this with so much chilli

Customer service from Andy was fantastic. Bubbly and smiley. Nothing was too much for him.

Always busy, always atmospheric and the food is what I would expect from a national chain, well done. No booking and we had a 90 minute window which was plenty

Food came very quickly. Service was great!

Lovley food we had, finished everything 😋. Thanks for being kind and patience to take orders.

I went to eat with my partner, and did not notice that it was a cash free business so that means they only take card... I was so hungry I went in ordered the food and when asking for the bill I got told they only take card payment... I had cash on me which was the only way I could pay due to not having my bank card on me.... the waitress made me feel very uncomfortable and saying you have to pay by card! There’s no other method of paying! Which is impossible if I only have cash... they should of mentioned that at the beginning when I asked for table for two... ended up speaking to the manager and she was kind enough to pay with her card and take cash off me... but will never go back there because the staff (waitress) made me feel very uncomfortable and had a stinky attitude at the end before we where leaving! Poor custimer service

Friday 1800 hrs ..half full...and half of that was screeching children !!!!! Waitress VERY hard to hear what she was saying due to the racket,so made ordering a drawn out tedious affair !!!!! Not pleasant surroundings in any way at all!!!! Food however, was hot ,tasty and very nice ....won't be going back tho when it's kids party nights ..no way !!!!

Very busy, full and noisy on the Saturday evening we went. The food was good, but definitely on the pricey side, average main £16 to £18. Good choice and vegan / vegetarian and gluten free options. Service was ok considering how busy they were.

Daniel, great service and we liked your haircut! Xx

Pasta was ok but fries were a joke. A bad joke! They were hollow! No potato inside and as hard as rocks! I couldn't eat them. I tried a few as I was hungry but they made my teeth ache!

Not busy on a Sunday afternoon got a table easily, drinks orders taken quickly (Pepsi not coke... always a let down). Went to the toilet with my 2 year old to the disabled /baby changing and the nappy bin was almost overflowing and there were little flies everywhere. All over the bin, all over the toilet. It was really disgusting. Food was was average. Service was pretty good. Chilli oil had no chilli in it, wasn't spicy was just weird was hoping it would give my pizza some flavour but it didn't. Was surprised to see a small can of San Pellegreno cost £3.75. Won't go back.

Would not order again. Pizza was cold. Pasta had little taste that I had to season myself. shocked at paying £4.75 for a couple bits of broccoli and 2 tbsp of peas, I thought it would be a decent vegetable portion for that price. Very very high price for a very mediocre meal unfortunately.

Really lovely italian restaurant where we enjoyed in a big group mostly pizza, fresh made, very friendly stuff and no problems with extra requests like fresh garlic oil, thanks!

Fantastic food, delicious and good portions , great delivery

Staff always professional and friendly, service A1.Problem with my chicken being over cooked but the meal was replaced with no hassle. Would recommend

Service was excellent. Food was great

Very load as loads of children. Which didn't help the waitress understand me. Had to wait ages for drinks and longer for jug of water, had to remind her. My lobster and crab ravioli was very good. The side salad was bland and wilted. My wife's pizza was ok it could have done with a bit longer. Ordered a Strawberry Sundae even pointed to it on the promo card and got strawberry sorbet . Checked the bill, and a peach belini for £8 appeared, so I got that sorted good food shame about the service/attitude

I order 2 pizzas and one calamari. They deliver them after 2 hours and the most disappointing we receive cold food. I am very sad as I use to order many times from there and visit the restaurant as well. Not getting back there .

Surprisingly busy for a Monday evening (and noisy) but good food and efficient service.

Tried ringing three times each time on hold, sorry to keep you waiting messages then cut off. Not good

Amazing food, great service. However, they only accepted card with no chance of gratuity because the staff deserved it.

Pleasant modern surroundings, efficient and friendly server, but crikey, it was expensive. £94 two courses two people plus olives for one and coffee for two. (We paid less because we had a 25% off coupon, but the full price was that.) Better menu choices than in the past.

Food very poor service very slow orders wrong...awful experience and we went for my daughters birthday,so disappointed...we haven't been for over a year as last time we went service and food was awful

I was provided with a gluten free menu and thought excellent, lot's of choice, however, they only list the obvious allergens such as gluten, sadly onions and onion powder are the devil so I wanted to know if the tomato sauce contained any, they didn't know and sais the manager would come over, i never saw the manager, i would suggest as the sauces come in a can they had no idea do just didn't bother coming back to me, i played it safe with a salad of which the lettuce was brown and looked way past its best. Service was incredibly slow which you don't want in your lunch break, all in all not a good experience and wouldn't go back

Spaghetti Bolognese bately edible, hardly any meat or sauce. Used to love this but prices have doubled and food quality has got bad

A bit overpriced and no set meal option any more but it was good

Food arrived cold and actually tasted horrid . Chicken I had four small pieces and 3 peppers meal cost over £22 for one . I won’t be ordering again

Sun-dried tomato, ricotta and courgette pizza had a puddle of liquid in the middle, from the ingredients. really weird, the base was very soggy. Not an enjoyable experience

Definitely the most disappointing Prezzo I have had! Hot drinks severed lukewarm. Food and service was average… staff not particularly friendly. I won’t be visiting one again.

Pasta was very bland, lacked flavour..sauce was quite watery and ragu pasta was quite hard. Prawns were overcooked. The pizza was bland and not very tasty at all they dont give any dips and charge you extra for mayo and tomatoe sauce when it should be complimentary with the pizza. Service was ok staff were friendly. Pepsi was very watered down. They dont slice up the pizza for you and you are expected to slice it by your own which is annoying as you just want to eat instead of slicing a whole pizza. The only nice thing was the ambiance. Wont be coming here again!

Long wait, even though restaurant was half full,you don't mind waiting if you are informed that there is one. You can't help short staffing but tell your customers & they can choose if they want to wait. When you have a hungry child with you,it's difficult. The food was good,luke warm but good. Prezzo is on the expensive side, especially when f&bs & and asks if is quite close but good for a pasta based treat.

Very Poor and slow services , never come back , never recommend!

Not a ad meal portions we're not very large at all. Service was great. As a meal it was adequate but it wouldn't be my first choice.

The mozzarella garlic bread was so small for the price I was charged

Food arrived freezing cold and a complete mess. Packaging broken and food leaking everywhere. Ordered at 20:18 and arrived at 22:12.

We had a lovely meal on Thursday evening , We had calamari and garlic & balsamic to share for a starter and then we had Crab & lobster ravioli for the mains. The food was well cooked and presented but there was not much filling in the ravioli all pasta and about 2 grammes of crab.

Busy family friendly Italian. Great food & service.

Part of my order was missing (again!!!)

Very pleasant meal with family. Good gluten free choice. Friendly staff. Not too busy.