Pret a Manger in Thurrock

My disabled Dad of 87 went today on his own and the amazing staff gave him his roll and coffee on the house! Now how kind was that you really made his day! He lost his wife 4 weeks ago after 70 years together and you in fact made him smile so I want to thank you all from the bottom of my heart for your kindness of a elderly man ❤️

Yesterday, the staff with the blonde short hair was very unprofessional when she refused to take my order at the till which has unfortunately happened twice.

This was one of the best pret experiences I have ever received. I ordered a matcha and a croissant and it was delightful. The food was ok however the service was perfect from employee Ismaeel and qasim. Highly recommended

Amazing customer service by Anu.

Bad customer service and rude tm. If you are not even willing to say hi or can’t even smile to people then leave the job and find something else. Train your team members properly

Visit here every single day and have the subscription, was refused my 2nd drink of the day today. Showed the barista the app, showed it was active and that I had paid for it. Sadly, won’t be going back again now. Thanks to the team for your great service last few months.

New lady saw serving coffe looks Asian probably . Been having coffe since 10 years but she made worst coffee 2 times and bad behaviour

It's a really big Pret, service is good.

To the exceptional team at Pret Lakeside Thurrock, your dedication to unparalleled service sets a new standard in hospitality. Your warmth, efficiency, and attention to detail transform every visit into a delightful experience. Each interaction is infused with genuine care, making every customer feel like a cherished guest. Your commitment to excellence shines brightly, illuminating the path for others in the industry. Thank you for consistently exceeding expectations and spreading joy with every cup of coffee and sandwich served. Shout out to Qasim Ismaeel Angelos Christina Anu Selma and all the rest of the team who always look after me and the family! Well done Pret Lakeside!

Lovely coffee and friendly professional staff every time.

Amazing service provided by Anu. 🌻🤩

Excellent coffee and food. Best coffee in Lakeside. Staff are always welcoming...even Sarah!😀 Atmosphere is lovely. Good value with the Prets subscription.

Love taking my coffee from this place ! People are very friendly and kind ! Special thanks to Amu is I’m writing her name correctly! She is very friendly, kind and always smiles! Great asset for your shop! 😊

Don’t bother always too busy tried to dine in paid and had to sit outside

Best Coffee and the fastest service.Friendly staff always smiling 😎👍🏽.Gracias . We are waiting for you upstairs (Chopstix) 🔝

Extremely helpful and friendly staff! Went to have a breakfast plenty of choices and everything was fresh! Egg and avocado breakfast baguette was delicious and porridge was pipping hot! Absolutely loved it!

Overpriced machine coffee that's twice the price of McDonald's and tastes actually worse (in my opinion). Costa Coffee opposite is a far better choice for premium-priced coffee. You really are paying for the brand and not much else. Service was unwelcoming. Should really be doing better. Plenty of seating and generally clean.

Restaurant looks really clean and staff was really helpful.

This was a nice, good sized Pret in the busy Lakeside Mall. I got a nice Chai Latte, cinnamon roll and a lovely beef and gherkin sandwich. The sandwich was so good. Savoury and sour, just the way I like it! The Chai latte was not bad. And the cinnamon roll was soft and delicious. My friend enjoyed his meal too.

Served quickly but the coffee took a while to arrive. The lady behind the till is very efficient and polite and the seating area was clean and comfortable. Have to say though that £18.53 for two baguettes and two drinks is very expensive even in this day and age. It's not like they were the priciest items on the menu either.

I have been all must 5 years regulate customer to that branch. Big thank you fo all staff.

I've been having this Jambon-Beurre from Pret for the past 10 yrs. Can't believe the poor quality ingredients I've been given for £3.99 today.Watery,tasteless ham(not jambon) and expired taste like gherkins in a one sided buttered sourdough roll. Has Pret A Manger had to drop this much their standards to survive the market? Well,I for one, won't be buying again from them and after reading the reviews here, its not even worth going back with it to express my disappointment as it seems they don't care .

Thank you for making my day! Every morning I am greeted with a smile and best smoothie! What else can I ask for?! Brilliant team, especially for Tatiana who is so fast, polite and professional!! On their recommendation I have tried the new breakfast bowl!! The almond butter make it so creamy !!

Had just a black coffee and was lovely. Not too strong. And the yoghurt and fruit small but taste. But my only complaint is you only get a reward bean per transaction. Unlike other coffee places.

Love it! So nice to get a China mug! Lovely and calm atmosphere. Very clean with friendly staff. Good cup of coffee and food always nice

Everything you want for a quick bite and a coffee

coffe was cold and half of the cups

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Excellent coffee and even better staff. I visit this store almost everyday and have never been disappointed with the food, waiting times or waiting for a seat. Highly recommended!

Clean, tidy and fast service. Wasn’t much to choose from in terms of food though

Consistent great food and coffee

What a RIP off £2.60 for a cup of tea I asked why the RIP off price and was told by the woman who served me well everyone else is doing it no they are not 99p in mcdonalds

Friendly staff and a good place to have a snack..

I think Pret policy is not to provide toilet to customers. Exactly the same note and print from different Pret locations saying the same message that the toilet is broken.

Good coffee,nice staff very clean ,not to pricey

This is the second time I visited Pret a Manger within few week and both occasion coffees were very badly made.

This really is a fast food and drink location. As you approach, you can see how busy the place is and decide to grab a bite and a coffee and sit, or wait to sit if full. On occasions, during busy times apart from seating being difficult to obtain, the tables are not always clean and sometimes sticky.

Great service - you never wait long for your coffee at pret.

Me and my husband decided to have some tea. We met such a friendly staff there. Ishmael made my day, he was always smiling, open and friendly. He delivered a great customer service. Ishmael and best tea I've ever tasted will keep me coming back.

What a great customer service and overall experience I got today at this Pret branch. The guy who served me was Ishmael, and people like him should be put as an example of amazing quality customer service. This guy made my day, how nice it is to be greeted not only with a hello, but also a great genuine smile and to hear him ask “How are you?” This guy made my day. Made my feel at home. This is why I always go to Pret.

Always a good coffee and this time a free Pret perk

Nice fresh food shame about the robbery in prices.

Prices are similar to Waitrose next door but not as good in quality. I will probably avoid it now as a lunch option.

I got a very severe episode of diarrhea after having lunch here. Never again!

Pret a manger in Lakeside is the best coffee place in my area as well as the best customer service you can get at any time of the day ....the whole team is amazing, so friendly, always with a smile on their faces ....it deserves recognition and the company needs to know ...I always wanted to write a review as a regular , happy and satisfied customer , and I am glad that I did today 😊 ☺

This use to do good coffee from what I remember post covid now the coffee is just flat and has no taste or aroma. My recent experience wasn't great.

Disappointed they have stopped doing the fruit smoothies and milkshakes

Good products quality and costume service 👍

Attentive staff. Nice quiet area in the mall

Coffee ok needs bit more organisation when receiving drinks

Very surprised this branch doesn't take Amex, otherwise all good

Lovely casual dining, always served with a smile

lovely lovely staff here, i always come here on my work breaks. they're always very efficient and they're always serving with a smile. the pret subscription is an absolute lifesaver too as i'm always in here. the only place i buy food in lakeside now

As expected, amazing food. Lovely seating area and lots of variety of food to choose from.

Selection of sandwiches limited at 2pm, lovely and quiet during weekdays

Quick and easy. And good service

Nice and clean staff very good at clearing table.

Rubbish and overpriced sandwiches

Love the coffee staff are awesome.. Glad that it's back opened after COVID

The place was busy but the staff were fast, friendly and efficient. We found a table easily too.

Lovely customer service experience

Lovely little branch. I hope it never goes away. Best coffee and staff are lovely and friendly.

Very good place to have coffee and brunch

You don't really find all the food from the menu,so there are not many options for the allergies. For example,not for the dairy free ,as the majority contains milk and cheese.

Overall the visit will only get 3 stars due to the mess that is constantly on the floor in the foyer. Lids, spoons, napkins I'm sure if you look hard enough you will find pieces of 8 somewhere. Food is not bad quality but the price is stupidly high for the amount you're receiving. Customer service was not much better, was shouted at unpolitly from behind the till to get surved and pay by the operative. Uniform of the current service staff looked tired discoloured and needed updating ASAP.

Nice coffee and pastry. Nice place to sit and chat.

Love prêt. Fresh coffee. Fast service.

Regular pret close to my office. Gets busy but a good selection.

Just stopped for coffee as our usual one was closed didn't disappoint

Use when im dwn here most the time

good place not too busy good staff

Wonderful smile from a friendly, cheerful server makes a real delight.

Good to see it's open early before the shops even. Service prompt. Coffee nice

Got served quickly and coffee was nice

Had a wonderful morning coffee here. Was going to go to Costa but was not open yet. So glad we came here instead. The service was really quick and staff so friendly. There's a great selection if cakes and light lunches as well of drinks if course. The dark chocolate brownie was absolutely delicious!

Food place for meetimg up and enjoying tje best coffee tasted

Decided against having lunch at motorway services. Best decision ever ! 🤗

My favourite take away coffee ! Everything is so delicious and healthy,well made with good quality ingredients!😊

I have not visited before but was pleasantly surprised by the quality of food. My flat white coffee was the best I've had for a while. The team were quick, clean and polite. Smiley and seemingly happy. It was busy so they had to all be well trained. Congratulations to all the team that were on today. Exceeded expectations.

I like Pret a lot. Consistent good quality and wherever I go the stuff is kind. The Lakeside Pret is no exepction. Everything was great!

The quality has gone down a bit and it's pricey compared to the other food outlets locally

They have the best coffee americano of all the coffee shops I have sampled..

Great coffee love their creamy smooth cappuccino freshly made baguettes my local one is at either Lakeside shopping centre essex or Stratford International stn but whatever one you choose it will be great food at reasonable prices

Great food and service. Still competitively priced despite recent increases due to relaxation of furloughed staff no doubt. Always my regular stopping off point before shipping.

Love this place... always just right...

Good coffee, considerate staff.

Love love love ❤ food is amazing I had the overnight oats with apple and pomegranate it was delicious followed by an amazing americano. The staff at lakeside were amazing really helpful and cherrie definitely what you need on a grey morning would really recommend from delicious pastries to porridge something for everyone 😋 😀 ❤❤❤

Same as all other Pret shops really. Nice sandwiches and coffee nice place to meet upfor a coffee and a bite to eat. Place nice clean and tidy

Pleasant place for a light lunch and good coffee.

Eat in or take away service. Good range of products. Reasonably priced drinks.

Just in the right corner this place

My favourite go to coffee shop, there is seeting inside and out, with a great choose of hot and cold food.

Rubbish coffee and the tuna salad was off,,but did have a refund for it ,wouldn't visit again

Always happy with Pret. Have subscribed to their latest subscription.

I Was There To See My Junior Brother.

You cant beat a pret a manger, serves was good. Everyone happy

Service was quick and friendly and drinks were nice as well. Store was clean and well stocked

The best coconut flat white, anywhere!!!!!

OK for a coffee but nothing special

Popped in for an iced vanilla latte, excellent customer service. Very attentive, asked if I would like something else etc. Well done!