Pret A Manger in Hammersmith and Fulham

Last time I ordered Chai latte, they did not have cinnamon, now I’ve ordered hot chocolate-they did not have cream. The supplying is horrible in this one

Well Over Priced. Could have got the same for half the price at Greggs. £9 for a small wrap and a coffee. The wrap was packaged in a way that made you think it was bigger than it was. Quality ok but just think too expensive and sandwiches were too small and not man size.

🌯 A very nice concept. a mix of bakery and coffee shop. Self-service of sandwiches and rolls. Nice and quick employees at the checkouts. Unfortunately, our coffee togo cups were overflowing with tea and coffee, which unfortunately resulted in us spilling them on our pants. we couldn't see that the cups were filled to the brim. I'm sure it's meant kindly, but it's better not to do so in the future, please :)

The service was disgrace I did not enjoy my cold coffee absolutely disgusting the barrister Jessica does not know to how make simple coffee will not come back !!!

Had horrible experience by supervisor Jessica. My coffee was cold , I asked for a new one and she refused to make it. She told me to take the cold coffee or leave. Horrible service!!!!!

Awful service, even worse ‘coffee’ Ordered three coffees from here - The barista let half the espresso go down the drain and then poured it into the cup with the hot water (americano). I asked why so much of the espresso had not made its way into the drinks and she pretty rudely just said “because we only have one working machine today”. I wasn’t really sure what that had to do with the making of these drinks but she obviously didn’t really care. The coffee tasted like dishwasher water. Each one must have had about half an espresso shot in it. A complete waste of time and money. Honestly, this stuff isn’t cheap and so it’s reasonable to expect something much better service-wise and product-wise. Poor coffee and extremely poor attitude of the staff. The store was also pretty disgusting. Sticky tables, trash all over the floor and tables. Is this the best Pret can do? Pathetic really.

Not clean tables always dirty.but when I asked if they can clean the table they done it .friendly staff

I've been drinking coffee from here for about a year, and lately the quality of the beverage has dropped considerably. It seems like the employees are forced to work. quality 0

Bland coffee. Far too noisy as a coffee shop

I went there around 19:30 on the 3rd of November. The man on the till was so disrespectful at first that he ignored me as I waited for him to log in on the till. Then he ignored me again and took an order from a lady behind me. When the lady asked me to go ahead, he was persistent in serving her, and eventually, when he served me, he was rude, as if he didn't want to serve me. Then he started to talk in another language to the barista, and no one was wearing name tags how to complain if customers have an issue with the staff? It's so disrespectful. I guess he should invest some time in training their team there.

Conference room full of people waiting for £150 worth of Pret delivery scheduled between 11.30 & 12.30. When not arrived at 12.45 as not yet arrived I called to hear that it had not come up on the system properly. Deeply embarrassing. I love Pret but I don’t recommend their delivery service

Ordered an extra hot chai latte at your Hammersmith broadway ( district and picadily line). Very rude staff, need to remind them twice for my drink, took unusual time and then after long wait prepared my drink with skinny milk which I didn’t ordered, saying leave it or take it. This is unexpected behaviour, left my drink. This has spoilt my evening. Pret got the worst staff in that cafe.

Pretty standard Pret. Coffee tasted like brewed with used grounds (not great). Friendly staff.

What’s wrong with your drinks? Matcha latte and a babiccino. Watery drinks. See pictures. I asked for babiccino with milk foam and no cacao on top. It came with no foam and I was asked again if I wanted cacao powder on top (so the person who served me did not listen at all). Matcha latte? it saw better days… Maybe it is because they are in Hammersmith station and people are in a hurry, but all other pret serve better drinks

Very rarely has ice for cold drinks on hot days when every other shop around it has ice, what's the point in paying a subscription?!

Ahmed's iced late was as amazing as his nice personality. Thanks team Kings st

I come here everyday, I’m glad it’s my nearest pret as everyone is so nice and friendly!

I had an extra hot chocolate, but they gave me regular hot. And the hot chocolate was not really regular taste. They put Less hot chocolate and more milk and regular hot which I asked for extra hot.

Multiple times i come to buy a cold drink, you told me you have no ice ! How could you not have ice !! Same for the other Pret outside Hammersmith tube station

If I can give 0 Star I will . bad Customer Service always they’re not happy to help this branch is really frustrating . Don’t expect to have ice drinks here at any season of the year. Sorry we don’t have this is their answer before you finish what are you going to order 👎👎👎

Worst customer service experience I’ve ever had. Went into Pret for a coffee on the 27th of May at around 11:30-12, I ordered an iced soya milk latte from two young female employees. I spoke very clearly and assumed they both heard me correctly. When they gave me my drink it had normal milk in it so I politely asked ‘is this with soya milk?’ to which I received no answer but instead dirty looks. The girl making the drink snatched it back off the counter and reluctantly made a new one. The girl who took my order was smirking at me and being quite confrontational, telling me I was wrong and that I hadn’t ordered a soya milk latte, which I of course knew I had as it’s my regular coffee order but was met with passive aggressive ‘you didn’t’s. The girl making the new drink slammed it on the counter and as I said ‘thank you, sorry’ they didn’t say anything and wouldn’t even look at me. I left crying and it ruined my whole day. Mistakes happen, it’s completely fine if you don’t hear someone, making the wrong drink happens but you would at least expect some basic decency (especially as that’s supposed to be their job). It takes a lot for me to write a review, this experience definitely stood out.

No ice for the coolers and there’s a Lidl right next door to buy ice from. Disgraceful

Dear Pret management, If you sell soup, you must have soup spoons! The spoon you have, are at best desert spoons! When I pointed this to your staff, their response was very much, that’s what we have. I’ll be thinking twice about returning to your restaurants!

They put coffee in my chocolate. That's not correct. Won't order anymore from kids

Busy, overpriced and never a seat.

What a pleasant lunch I had yesterday , the soup was absolutely amazing just perfect for the colder days we are having , I also had their vegan meatball wrap , the seasoning an Italian red sauce was yumm ...will definitely pop back in soon. Great range , clean space , friendly staff.

Great coffee and cookies ,, affordable prices

Gave me a wrong coffee, mistake happpens, but instead of apologising the barrista was rude and pretentious.2nd coffee was half the cup, Worst experience , will never go back.

Coffee taste like hot water, they always mess up orders.

Always a great option for lunch times

This is my favourite station cause it has local buses, restaurants and coffee shops. There’s also a Tesco supermarket

They keep increasing the prices but not the qualities😐😐

Excellent place, lovely staff, superb service.

Free is always good! We had vouchers.

They don’t blend the smoothies properly, I got a pinapple smoothie and it’s stuck in the straw and this isn’t the first time it’s the 7th time, I would recommend this store to anyone

I like pre a manger sandwiches. They have full range of sandwiches and hot foods. Weekend lunch time, was pretty busy. I didn’t wait too long for buying but the cashier wasn’t good friendly. BUT I enjoyed sandwiches as usual fresh!

It was good visiting the restaurant again, but the staff very lazy this time and left the waste bin to over full and spills over. I had to drew the attention of one of the staff who was busy serving new customers to that effect.

This is single handedly the most disorganised and chaotic Pret store I know. Staff are incredibly rude and dismissive. A customer in front of me ordered a drink without coffee (she was allergic) and the staff member served her a drink with coffee. She explained he made an error, and he was about to force her to pay for a second drink to get the order right because of his mistake until I said I had heard the customer order the correct drink she wanted and told the member of staff. The manager is incredibly dismissive, it’s not uncommon to see 15/20 people waiting for a coffee after paying, and to see the manager chatting away with staff. She then raises her voice to customers who do not know where to stand and wait (because there are often so many of us). When drinks do eventually come, they are often cold. If you have a membership, avoid this store and use the one at the opposite station instead- who are much more pleasant to speak to.

They give you the wrong orders, have to wait for 15 minutes and burn the coffee, rubbish

Robotic service and dirty tables but food was good 👍

Usually I have great experience at this Pret, however I was recently served by an extremely rude employee who belittled me for asking for a drink that was written on the menu and quite frankly, I left the cafe feeling rather unpleasant and upset. I hope to never be faced with such aggression, discourtesy and impertinence. I will never go to this Pret ever again :( (King's Street's one is so much better anyways)

It is the se second time I order Cappuccino, and when I leave the shop I find it something different what I asked. Just frustration.

Staff was really unhelpful and I was made to wait for 30 mins.

Big store, good quality, sitting area outside of coffee shop. friendly staff,

I was an regular to this store but not more bcuz I use to drink the cold smoothies when I went to the store at around 6.50 When ordered the till boy told me that’s out of stock and not even an one of cold drink was available time was 10mins to close but this not the customer service I’m really upset for this service

Since they are providing the free subscribtion coffees, the quality of the coffees have been reduced so much. They literally give you burnt coffees that has been brewed so many times

It was 4.30 pm and the door closed! No one in the shop.

Coffee house good value for the subscription

Will update in the future, only just started going to Pret. Very sus that the ice machine here, and in other stores in London, seems to be broken tho =_=

Cozy place to relax and get ready to your work with a tasty coffee, also a delicious sandwiches with lots of varieties of foods and drinks

What I find great about this pret a manger is that is quite spacious.

I used to love Pret. But no more. I will now be buying my coffee and lunch elsewhere. Since lockdown your customer service has gone downhill. I had enough.

Great coffee, friendly staff. It made me go for the subscription ☺️

Pret employee with the bleached blonde noodle curly hair is extremely rude and unprofessional. Swore at me because I requested an extra hot latte.

Really rude staff...unbearable why they work there if they cant serve customers...they just closing earlier before the actual closing time..

I ordered from abroad for a friend's birthday, breakfast and coffee. I made a mistake on the website and had to call to correct the order. The staff was so friendly and polite! Very happy with the customer service :) I hope the food and coffee is just as great!

Rude staffs (not everyone though).

Very good and the service good and COV free Awosame *****

A few of the members of staff are quite rude, thank god that 2 of them are really nice to kinda balance out the situation. Yesterday, the older lady messed up my order and instead of getting me a milk substitute, I got actual milk, and I'm lactose intolerant. I think she realised she made a mistake with my order because she came around the side of the tills to hand me my coffee, opened the lid and said "doesn't it look nice" whatever is that supposed to mean. I was throwing up in the shopping centre bathroom for about 20 minutes after that... Don't think some of these people understand how crucial this can be but they definitely don't deserve the job they have

Wonderful establishment with wonderful staff doing everything to keep customers safe

Coffe was great but service not. Not everyone should work in hospitality sector.

Updated review to 4stars because of how good the staff are here. The AM barista has learned my regular order and often has it ready for me as I get to the counter. Stuff like that makes you feel really appreciated and welcome. The staff are friendly and there's a good variety of baked goods, if you have the coffee subscription then the coffee is fine but it's about what you'd expect from a Pret.

Very friendly staff at my go to coffee joint.

Good service, good coffee, nice croissants

Straightforward Pret, can get very busy. Friendly staff but no toilet. Nearby Pret on high street is cozier.

Thanks to the staff for friendly and efficient service and thank you Pret for treating everyone to drinks! The promotion didn't affect the good quality of service and the drinks.

I went on a very busy hot day and they had already run out of all their frappés and cold fruit smoothies. However, the staff here are very nice and try to be as efficient as possible even when it’s crowded. If you are reading this in September then the opening times have been changed to the pre-corona ones so ignore what it says on the website, they’ve extended it and no longer close early.

They charge extra pound for every meal if you eat in - that's just a disgusting abuse of the Eat-Out-to-Help-Out scheme. They're are over-profiting at the cost of the tax payers' money.

Veri relax atmosphere,service nice and kind

Always excellent value filter coffee (only 99p), and nice sandwiches. Place has nice ambiance too. I always look forward to popping in when it suits!

Nice coffee shop but bit pricey

Great selection of fresh food made today friendly staff

Everything is fresh and flavorful :,)

Colazioni e Panini veloci...frutta e altro cibo... Molto comodi...ce ne sono vari in giro Non sempre puliti...anzi...

Good food at a reasonable price and spaces to sit inside and outside.

O melhor café da manhã em Londres

Great place for coffee and a meal! The coffee is great, and they have a variety of choices. Great staff and very clean, especially the toilets! Recommended to all.. But quite expensive though, but worth it with the good quality.

Muito boa relação entre benefício e custo, para refeições rápidas.

Sandwich way too salty and avocado was brown, coffee was nice and hot though

Reliably good food at Pret. One of the best places for coffee too.

Filter coffee is undrinkable. Get what you pay for

Great coffee and snacks. Love it!

Staff are so rude, asked the short guy who makes the coffee (so you know who he is) for a sleeve because the coffee was burning my hand and he picked it up and slammed it on the table and walked off! Not my first bad experience in this pret the staff are not friendly at all. Also the coffee never tastes how it should.

It would be helpful if they cleaned the tables they are all full of crumbs and arecreally dirty.

Friendly staff and good coffee, but no restroom facilities available

Love it but there was no hot chocolate at the time but there were still other delicious items to choose from.

Pret is always providing good quality products and service.

Probably the best of the coffee chains infesting our high streets

Se hai fretta, vuoi mangiare qualcosa di decente e non vuoi spendere troppo, il posto è ok.

Rik Mayalls memorial bench enough said

My favourite local place to have a coffee

Food is lovely but the customer service is absolutely terrible. Picked up 2 boxed salads and walked up to the counter as I arrived at the counter a comment was made in another language from a man in a white shirt to the lady who was going to serve me who smirked,I said to the man is there a problem he walked away to the other side of the counter.placed my order which was a latte and some croissant as well. I made it very clear that the customer service was not great and I shall not be coming back in this place again further more I suggest they go on some further training on how to speak to customer.

Great place for a quick snack and coffee.

Friendly staff, short waiting line.

Ljubazno osoblje, čisto i velik izbor napitaka, sendvič, salata, sladica

Good food , good service. Excellent cleanliness. Positioned in very crowded area. Good food to take away at lunch time.

Just left the place feeling quite awkward. Wanted to try a “Pumpkin Spice Latte” from Pret (as I always get the Starbucks version - the only coffee I drink there) and decided to go via this store. The server, quite a nice man, listened to my enquire and charged the coffee in the system. Since I have a very delicate tummy, I asked for a decaf. The gentleman clearly put normal espresso in the cup. So, awkwardly, I asked him if it was decaf. He then apologised nicely and put another cup under the decaf “section” of the machine. When he finished warming up the milk he put it inside the normal espresso cup. He then realised the mistake and made new warm milk for the decaf. Beautiful. He gave me the coffee and apologised forgetting to charge me. So I asked him to do so. When I left I tasted my coffee and realised it was a normal latte with cinnamon powder on top. Feeling extremely awkward I got back and asked him to put the syrup he clearly forgot. I believe he should have made a new one as the syrup needs to be mixed with the shot of espresso (I worked as a barista). The coffee doesn’t taste nice and decided to get back to Starbucks for the next PSL. I use quite often Pret for food but decided not to go for coffees anymore. The gentleman was clearly unfocused but at least he was nice!

Always busy ..nice place ..nice food

My favorite coffee shop in London.

One of the regular Pret store. Staff are very friendly and even when it was closing time, the conduct of staff was praiseworthy.