Pret a Manger in City of London, Westminster

I recently visited your store and took a few seconds to decide on my coffee order. Instead of offering recommendations, Maggie, the waitress, rolled her eyes and walked away. When I asked her why she’d reacted that way, she replied, ‘Oh, sorry, I was just thinking of something.’ I believe she could benefit from additional training in customer service and sales skills. A more genuine and accommodating approach would enhance the guest experience and reflect better on your brand.

Tables almost never cleaned. They let homeless people sit inside. WiFi is a disaster. Half of time it doesn't work at all, or you get disconnected constantly. Speed is bad.

Good place, it is appreciated to be able to take a break in your establishment. But one of the worst coffees I have ever had in my life, horrible.

Over priced Rude staff Poor coffee Poor choice of food

Pret a manger needs more vegetarian sandwiches, baked made with apple sauce in place of eggs. More vegan food. Vegetables on a baguette 🥖 with butter.

This could be because I am getting old but I remember Pret being a great place to go for a quick, and good value, bite to eat that tasted really good. You can just tell everything is now done to reduce costs rather than increase taste. The sandwiches are just average now, to the point where they are only slightly better than a supermarket meal deal. The carrot cake, always a joy, is a shadow of its former self. Same with the orange juice; much smaller and much less tasty. Maybe it is my rose tinted spectacles but it’s just not premium any more and yet continues to charge premium prices. The care and love isn’t there anymore.

The staff at this branch are so lovely and kind!

Allergies taken seriously which is amazing. Manager Inga was called straight away to take me through the allergy book and made my drink herself for an extra peace of mind. The drink was also delicious. Recommend!

You pay for a coffee and if you're not careful, they give you the leftover coffee. Unprofessional, today I had to say it to the guy who looks Indian.

Free WiFi, free water, 1 pound filter coffee There are branches everywhere, go there.

Fast food service but usually plenty of seats to eat at your leisure.

I had a particularly unpleasant experience today at this Pret. Ordered a coffee, spent 20 seconds getting a sandwich as an afterthought - and found the coffee was never made or given away. I was then accused of “disappearing” though I had watched every coffee that came out and none of them were mine and it was never offered. And when I tried to have a conversation about it I was cut off. The order never went through, again - an exact repeat of the last time I had ordered from this Pret and from this particular server too. And anyway - if I buy a coffee I’d assume it means I have a contractual right to a coffee. But maybe I’m wrong. Edit: The branch has improved a lot so have updated review. Service is fast and polite despite the massive foot traffic they have to deal with when compared to any other branch.

It’s like my 2nd home lolll every time I go out with my frnds it’s always the 1st stop to get coffee and chill for a while

Start your morning with a butter croissant and a warm cappuccino! I like that the store opens early. The staff is friendly and the restrooms look clean.

Mega expensive for a sandwich for 3 of us costing around £36 including drinks

I just love that Pret & Manger makes me get fast food but healthy and delicious! Today I ordered this quinoa&rice salad with feta and hummous that was incredible. Everytime I come to the UK I always end up at pret, and I absolutely adore it!

Really nice staff helped me out when my 5 year old daughter broke her bracelet and having a mini breakdown! Thank you for extra

Busy Pret near Leicester sq station. Close to theatres.

I go there a lot! It is democratic, has several options. You choose, pay, sit down, charge your cell phone and eat! People spend long periods working! It's worth trying the hot soups!

There is a deep pool of water in front of the door, but there is no signage

It was officially my support in Kondra. I'm glad I have it...

It's my favourite food in the world.

The food was very fresh, the service very fast…

There are them all over London. It's good because it's London.

This is a pleasant larger branch of Pret

Lovely servers but saw a barista but whole milk in an iced latte then label it oat so hope that persons fine.

Smart upgrade to the furnishing is not matched by adequate toilets and the lack of an internet signal at all is a real handicap. I have used this Pret over the years as a stopping point when I arrive in London and have to leave an hour or so before going to the theatre. I could not download the theatre ticket nor get on the theatre website nor find the theatre venue on google maps because the internet signal was non-existent and the bunker environment of the interior received no other signal. Useless in theatre land. Outside was hectic because of the Football events and police in the area so there was no one to ask for directions to the theatre I would not have chosen to eat at this venue if I had realised it lacked any kind of internet facility.

I wouldn’t recommend this outlet to anyone, the staff are rude and impolite. Didn’t recall what hot food I ordered. Making excuses regarding the quality of the sites cooker facilities, which they said was poor. I only went here because Costa wasn’t open

Nice place to get a proper cappuccino and a green juice!

Good for saving on food on the trip, there are hot meals and coffees, you can eat on site or take it to go

In my opinion it is the number one go to place in UK, varieties of both cold and hot “on the go” food and drinks whilst made at an excellent quality with a good price, and it is at every corner. I love this place.

Recently thought the service and cleanliness had declined. It has gotten a little bit better, and they have a few more very friendly people behind the counter now. But half of the appliances behind the counter looks like it's been derelict, only about half of the sockets work if you need to charge your phone, ice is often unavailable, toilets out of order, and the coffee has been rank on more than one occasion.

Very present coffee shop chain in London. They serve tea, coffee and smoothies as well as sweet and savory breakfast items. There are also products for brunch or lunch. Everything pre-packaged. Fast service.

The socket does not work at all

Highly recommend. It’s a pretty good Pret (so as far as food and drink go you know what you’re getting), friendly staff, good service. Usually go between 6:40-50 and service is usually pretty fast. No complaints! My boyfriend says it’s the same as any other Pret.

Always busy here. The staff is friendly. For us as regular customers of Prets is a standard to us order on one side and collect drinks on the other side but it seems to be a challenge here with the tourists. Maybe add signage such Order here & Collect Here. The toilets could be cleaner.

It is a super option to be able to eat quickly and at a good price if you go as a tourist 👌

Very nice staff coffee was good

DISGUSTING BATHROOM, DISGUSTING FACE AND VERY BAD, THEY DON'T EVEN KNOW HOW TO MAKE COFFEE.

Very bad customer experience. The barista will serve you burnt coffee to take revenge if you complain. You are just another tourist who will never show your face again, so it doesn't matter to them.

never open on time. people waiting outside for 10min cause they're not ready- change your opening hours if can't manage. not professional at all and terrible customer service. ridiculous. also half of the time they don't serve HALF of the menu- no iced drinks, no shakes, no coolers etc. again, change your menu if can't manage. people waiting 5min in queue just for them to tell you they don't serve half of their menu.

I knew that sandwiches were delicious, but The coffee at this store is really delicious!!

Service was bad the lady had an attitude for what reason

Please make the tuna melt sandwich great again. The last two times I ordered one the sandwich was wet and soggy, not a proper toast. ☹️

Excellent ! A habit of coming to eat here when we are in London. It's perfect even if there are quite a few people.

They gave me a few free coffees as they recognized me as a regular

The best of the coffee chains as far as quality and value. This branch is well run and the service is swift. The wifi is a bonus.

The food was great and I loved the building. French food just hits different.

It shouldn’t be on the customer to explain to workers how to make a cup of tea properly, I asked to have the milk separately which wasn’t done initially, and when I asked the man in question to make sure the tea was allowed to brew before chucking an excessive amount of milk in, I got blamed for not explaining properly and he initially refused to remake it, even though it was their mistake! It really isn’t that difficult to work out that not everyone likes their tea weak and milky, because that seems to be the default these guys are operating under, anything else they get snappy and defensive with you. They did eventually rectify their mistake, but absolutely awful customer service, and I won’t be coming here again!

Enjoyed eating there, quick service.

A standard "Prets", but a little disappointing. Food choice had not been replenished so choice was limited. 2 of the 3 toilets were out of order (including the disabled toilet). Thankfully not too busy so a seat was available. A good place to sit and watch the world go by.

This pret is always on its best style!

Rude security guard following me when I was trying to browse. Made me uncomfortable last night so just left in the end

Not always a place to eat, but super healthy and good products, sandwiches, wraps, salads and delicious coffee all under one roof

The place was full packed with customers, the food is warm and replaced every time in the shelves

Overpriced and sterile, but the view of the city was fun. Shoutout to the birds

Just visited and the gentleman who served me was so polite which made my morning. Also really large with plenty of seating and all the food was laid out well. Will be back!

Nice quick start for your day. Available at any every corner in central London.

Too much clutter and even though staff are brilliant, it's the store layout that is so depressing.

Because of the location this place is always almost standing room only, I managed to get a seat last time but it's a really unpleasant environment; once you have a seat you get looked at as if you just stole the chalice of immortality from someone's dying son 🙄 because it's busy I understand the staff are very stressed, however the manager was also really rude last time I went in - so generally you know what you're getting food wise, but don't expect a relaxing lunch if you want to eat in 🙈

A nice change, had a tuna melt with cheese, with a muffin and tea, was quite tasty, London prices, but hey, we were on London!! Would use again without a doubt.

In love with the Brownie bars here

This shop is always busy, so you might have issue finding seating arrangements however, food is always fresh, drinks are always made in prompt manner . Staff members are friendly and kind.

Had cappuccino. Was pretty good.

Good service and choice of food bit expensive

Become really expensive, cold coffee awful service and dirty. Never again

Thank you! Came in soaked from a rainstorm and was warmly welcomed with a smile and a load of paper towels to dry off! Coffee was absolutely fine but the paper towels were a total win. Thank you again

Warm and dry - wet and windy outside. Toilets out of order.

Lovely sandwiches but sadly only coffee in paper cups .We were dining in.Bit of a let down.

We all expect great service wherever we go and often are left disappointed when that doesn’t happen. Today at Pret I was pleasantly impressed by the server who was so friendly and asked every customer if they were having a lovely day. What a breath of fresh air. Unfortunately I didn’t get his name but I did get the name of a young man named Rashid who was clearing the tables. His smile made my day and what a friendly personality. These staff members are a credit to the management and I hope they get recognition for just being friendly and having that customer service flair that is lacking nowadays.

Food as good As any other pret However the place at south terminal Gatwick is always dirty Tables not in order and not a great atmosphere to eat in ; ( especially when they are charging to eat in )

Rubbish service, lady had an attitude and didn't care that 6 people who had come after me got served their before me. Essentially had to queue up again and remind her of the order. Never going back due to the awful service. There's a berosa few shops away, much better service and coffee.

Love the ethics of the brand, the cheerful hard working staff and the coffee - while at the mercy of the barista - is usually excellent but the sandwiches include too much greenery / rabbit food. Always busy and crowded.

I asked one of the baristas where I could fill up my water bottle she told me bluntly that I had to buy bottled water and gestured to me to go over to the cold drinks selection. I repeated that no, I wanted to just fill up my own bottle with tap water to which she frowned at me and then ignored me even though I was stood right in front of her. I had to wait for 5 minutes trying to get her attention until I was able to ask one of her colleagues who quickly filled up my bottle for me. It is a norm that coffee shops offer free tap water, and many other Prets that I have been to even have a tap which customers can use so I was shocked by this worker’s rude behavior. Clearly training measures need to be improved upon in the store as customer service differed greatly between these two employees.

What can I say it's a pret! They are absolutely everywhere. The food is getting pricier due to inflation. Favourite food here is the tuna sandwich, always super tasty

Busy place, but the staff have their system so you don't have to wait for long.

Tourist scammers, poor quality products and horrible customer attention, they treat you badly if you complain and they don’t even give you your ticket

Catena dalle innumerevoli sedi. Cibo molto buono prezzi adeguati per una pranzo veloce senza tante pretese

Usual Pret, staff were helpful and friendly, it was very busy the time I was there.

I go here most mornings before work (around 8.30am) and the staff are brilliant - super helpful and friendly, especially when its so hectic in the morning. There is, in particular, a man who wears a rainbow lanyard around his neck who has a really friendly disposition and is working hard to get everyone their requests. Just wanted to post a bit of appreciation.

Ppl barging in line, server paying little attention

مقهى مميز لتقديم القهوة العضوية والوجبات السريعة والمشروبات وغيرها تزيد الأسعار قليلا اذا كتت ستأكل بداخل المقهى الموظفة التي كانت تعمل كاشير كانت جافة جدا بالتعامل

Ample seating area, good old sandwich variety and best of all hot tea with fast WI Fi. 👍

can't fault the food, drinks or service. super friendly staff even at the crack of dawn and always super helpful! the only thing i would mention is that the plugs to charge your phones / laptops don't work (at least in the area to the right of the toilets), which can be a massive inconvenience when you plan to do work here. either way, i really appreciate how i'm always greeted with kindness and smiles, especially in the mornings when i'm really tired before my coffee. thanks guys 🤍

Gabriella is such a sweetie! I returned to Pret three hours after realising I’d accidentally chucked my mobile in the bin. The place was heaving but, bless her, she cheerfully went through all the sacks. Thirteen bags later we heard the dulcet tones of my phone ringing among the refuse. I swear she was as happy as me as she triumphantly whipped out my lost treasure before disinfecting it and insisting the whole shenanigan had been no bother. Ps The coffee and wraps are top nom nom!

You know what you get with Pret. Its a good eat but so damn expensive these days..

Heerlijk gegeten en gedronken. We hadden en warm broodje met balletjes gehakt en aanrader

Bueno calificar esto es sin palabra todo muy muy mal

I've been almost in any pret in London but in this one is the best stuff

Superb coffeeshop. Spacious, relax and gorgeous brownies and croissants

The whole set up is wrong - no queueing system for paying or collecting coffees, the staff use random tills so there’s no clear place to pay or collect either. Often get orders wrong and I got spoiled milk in a coffee recently. Walk the extra few mins in any other direction to a different pret.

Staff were really friendly & the food was nice. I think the coffee isn't as nice as some coffee shops so gave it 4 stars

I would have given it more points but the toilets were out of order.

The food is always good and fresh but the place is quite dirty. Also its difficult to fi d a seat

Very busy and the staff just stand behind the counter and shut at the customer's

Fairly fast service, bought a latte and an English Breakfast Tea, possibly worst tea I've ever had watched as the milk was put in with the hot water (certainly nowhere near bolling point) but it has been an issue to find anywhere around here that serves decent tea, oh well.

Não tem serviço. É tipo pegue e pague.mas o capuccino é bom

Dropped in here to grab a hot chocolate and snack and was greeted by the most charming gentlemen, Muhammad. He made us the best hot chocolate—it tasted just like a chocolate bar! And he gave us some really good advice about getting around as visitors. It was very refreshing to speak with him. He was kind, sincere and the customer service was top notch. ⭐️⭐️⭐️⭐️⭐️ The snacks we’re good too. Specifically, the mango, granola sunrise.

Came to get a baguette for breakfast. I was pleasantly surprised by the service provided by the woman who was serving starting around 6am. It is so nice and refreshing to see the more senior staff providing other guests with amazing service. Thank you!

Locale adatto per turisti e per chi deve mangiare al volo, buona scelta di sandwich,insalate,frutta fresca e cibo caldo ad esempio la piadina...buon prezzo per essere un locale londinese...ce ne sono ovunque