Premier Inn Whitley Bay hotel in North Tyneside

Great hotel with amazing view if you are facing the beach. A short 5 minute walk from the front door and you'll have sand at your feet. Lovely staff and restaurant. All very clean and quiet. Room was fitted with tv with a great picture and size of screen. Air con in the room was fab as the heating is on with it being winter. Proper plug sockets in the room was a plus for me also. I have enjoyed my say and the gorgeous sunrise and sunset here. Highly recommend and high chance of return.

Wonderful hotel rooms clean and comfortable, staff were absolutely fabulous. Located on sea front within easy access to town.

Went mid morning and the young lady was really helpful and polite so we decided after a walk to call back for lunch. Not such a good experience as after the young lady serving at the bar( not the same one as earlier )handled the dogs bowl from outside and never washed her hands we asked her to wash them at which we received uncalled for attitude, and after being stood in a queue for about 10 minutes we felt this was not in anyway professional or hygienic so we decided to leave.

It did what they do best, lovely clean rooms, friendly welcoming and helpful staff.

Possibly the best placed premier inn in the country

We checked in on 27th may 2024 When we opened our door to our hotel room we immediately stepped back with the heat that was present in the room, the curtains were shut and there was a desk fan on full in a attempt to cool the room which failed as it was 28c in the room and 15c outside. I checked the air conditioning system and found it wasn’t working, there was no airflow at all from the vent and to make matters worse there was no means to open the windows as they are sealed. The room was very small with 1 double & 2 singles all touching as the room really was so small. It was quite clear at this point at when we attempt to go to sleep 4 bodies would only add to this temperature making the room well over 30c. We attempted to complain at reception and was told the air conditioning was intermittently working, this was a lie, there was absolutely no air flow at any point of our stay plus this is a sealed room. We was given a jug of ice which did absolutely nothing apart condensate all over the desk and into our belongings. We could not sit in the room at all, no even for a shower the heat was absolutely ridiculous and unbearable with no air. We left the room and didn’t return till 10:30pm to which the room was still the exact same temperature, we attempted to go to sleep without success, we couldn’t breathe!! We left the room at 8:30am the following morning absolutely exhausted from no sleep and we all physically felt ill from no air all night. This ruined our plans for the following day as we had to go straight home as we were all exhausted, this was an absolutely horrendous experience!!! Now on a professional level I am a gas engineer and part of his job is ventilation, whilst in the room i took several photos of the conditions plus a video proving there was zero airflow in or out of the room. Which means we was breathing our own CO2 all night as the room is completely sealed (basically a tomb), no doubt the small room with 4 bodies had a CO2 content of over 2800ppm. To allow us to stop in this room was not only illegal but also negligible of the hotel management. Plus we know from talking to other residents our room wasn’t the only room with these conditions. Room been allowed to be booked in these conditions are potential death traps and I wouldn’t be surprised if you don’t have an incident before much longer. This hotel shouldn’t have been open under these conditions!!!l

Very friendly staff, very clean room. Always comfy beds. Great location in the heart of Whitley Bay overlooking the beach.

Fantastic value - honestly couldn’t fault the room on the whole. The service was impeccable as well. The only small issue was the “ultimate WiFi” was unusable, so check they have fixed that before paying for it. Phone signal wasn’t great either inside the room - but the amazing 5g outside the room was 900mbps!! Another great feature was a multimedia faceplate for the television, so you could plug your laptop in and watch your own programs (if the internet had worked!). But if you make sure your content is downloaded before you go in to the room you’ll be set! Beefeater meal deal is worth adding to your booking - the food is fantastic and worthwhile, we did breakfast and dinner. Couldn’t be closer to the beach, you could literally walk out the front door and down the steps to the beach! Perfect!

Fantastic location, perfect for families.

Had booked a twin room for a family room so a double bed and a bed settee, settee needed bedding and there was not enough towels, had to wait quite a while for bed making up.

Cindy was genuinely the sweetest and most helpful angel, would absolutely come back simply because she was so lush and sweet.

Fantastic even got a sea view first upgrade I have ever had thank you so much

Hair dryer didn't work. Floor was wet right next to bed, probably a previous guest, one rubbish pillow each, had to ask for more. No lounge chair in the room. Quite shabby for premier inn. Location is great however.

Lovely clean rooms. Had a problem with the aircon moved us to another room no hassle at all. Lad on reception couldn't of been more helpful

Great venue. Loved it. Stayed for business. Would stay for pleasure if I ever stay up here again.

Lovely clean room, bed was really comfy. Staff are friendly and helpful. Brilliant location

Clean and tidy, does the job perfectly

Very clean. Quiet. Location fab. Rooms looking out to St Mary's lighthouse amazing view.

Good value for money. Typical Premier Inn rooms, clean, tidy, spacious.