Based on 507 opinions finded in 1 websites
Based on 507 opinions finded in 1 websites
Nº 235 in 856 in Sandwell
Opinions
The location for me is perfect for the purpose of my visit to West Bromwich. The staff are welcoming and friendly. You can always rely on the standards of the rooms.
Brian Rogers . 2024-12-22
MORE AT Google
My concerns are the lifts wasn't working when we returned this evening also no windows that open in our room , what if there was a fire ? We are on the 3rd floor not impressed it's mad me quite anxious staying here with my 14 year old daughter.
Paula Nathan . 2024-12-15
MORE AT Google
It was the first time we visited this premier in and it was the best stay ever I've stayed in many premier in but I cud never get a good night sleep I wud be tossing and turning and cudnt sleep but this 1 was different the bed was amazin we r due 2 visit next mnth 4 2 night we r going xmas shopping carnt wait plus we will have family with us this time the staff cudnt be more friendly the service was excellent
Kim evans Evans . 2024-11-23
MORE AT Google
First time staying at a Premier Inn. Booked for 2 nights midweek. First night was terrible, the bed felt old and saggy, very uncomfortable. I was itching throughout the night and woke up with bed bugs bites on my chest and legs. Told reception who gave us a different room for the 2nd night. Bed was much better and I actually slept well, no further bites either. Despite apologies, the customer relations department are now denying they have bed bugs and refuse to refund me. Nothing even mentioned about the terrible bed itself. This goodnight guarantee promise is one big lie. I logged a further complaint and was given the same answer. I showed the receptionist the bite in my chest when it happened. It was obviously from a bed bug. I wouldn't stay at a Premier Inn again. Poor customer relations and they essentially called me a liar. Disgusted.
A Orton . 2024-11-20
MORE AT Google
Lovely clean room and great service!
Kyra . 2024-10-31
MORE AT Google
Fantastic time id recommend to anyone
Kirk Maragh . 2024-10-21
MORE AT Google
Clean rooms, great location, friendly staff just need more. Food good.
Jon Hill . 2024-07-30
MORE AT Google
Do not know about the rooms, as I went there for a meal only.
Paul Wheeldon . 2024-03-14
MORE AT Google
Arrived early to book, not a problem even though it was midweek. Room was clean and tidy. Only issue was the filling of holes that looked like they were caused by heel or something else sharp being thrown at the ceiling. Filled but not sanded or painted. What was going on in this room????. Food was reasonably priced, breakfast was good even if the bacon was a bit on the thin side. All in all I would like to recommend this Premier Inn.
ANDREW RUDD . 2024-03-10
MORE AT Google
Was one of the best experiences of staying over. has a Tesco, JD, H&M Warren James, Claires and many more stores opposite!!!! We had a breakfast buffet and the staff, service was absolutely amazing.the rooms were really clean would definitely stay there again.
Rabiya Abdul . 2024-03-03
MORE AT Google
It is what it is,it's a premier inn and you know what you get! A few minor gripes on this visit (difficulty getting room serviced) but all in all a nice stay!
sam egerton . 2024-02-22
MORE AT Google
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1524 Opinions
Book a table here to have a Christmas meal with my family. All went well till everyone had arrived, then came the sucker punch. we were told that there was a shortage of food and only had a few options. And has we arrived in taxi's we were stuck we had no apology for this only to say the delivery was late,the food we had was not up to standard we should have garlic bread but got toast instead, we ordered chicken brest smoothed in BBQ sauce but we only got half a brest and very little sauce.all I can say the night was a right off and I would not recommend this place to anyone. It spoiled what should have been a great family Christmas meal ai will not be going back .
250 Opinions
Friendly and very welcoming staff,the atmosphere was very relaxing and cosy and the food was beautiful especially the pander,we will definitely be going again and recommending to friends.