Premier Inn Matlock hotel in Derbyshire Dales

We stayed at this Premier Inn with our girls last week, we'd booked a family room but it wasn't set-up properly - someone had forgotten to make up the beds. Leah on the reception was very apologetic and sorted our room when we were at dinner that evening. She left a note, token gift and colouring pens/paper (for the girls) in our room while she made up the room. Great service 10/10, she should be commended.

Lovely place does it's job. Dinning in is terrible adult dinner more like a child's! Needs staffing properly. Miss use off dissabled parking, and although I said something they were not bothered, more were the company. Perfect location. Sort your dissabled bays out. Clamp cars make them pay. Stop saying not your car park!

Rooms a good size and nice and clean. Staff friendly and helpful. Major downside is the ropey WiFi which didn't work at all on the first day - there just isn't the capacity on the server for the number of guests. Plus we had no phone reception in our room (9) at all (Vodafone). *Edit* we stayed again in Oct 2024, randomly in room 9 again! And the WiFi worked perfectly. Superb staff again. Thank you

My brother and I were walking parts of the Peak district, so decided to stay at the Premier in Matlock for five nights. The accommodation and meals were excellent and the staff were outstanding, Breakfast staff were so helpful, and the two young ladies in the evening, namely Tara and Leah were over and above in their helpfulness, they worked well together and took real good care of the customers, I wish them well for the future, thankyou.

Rooms are pleasant and quiet but the hallways smelt as if someone had thrown up everywhere. Like a nightclub when it's empty. Breakfast was average but the dinner menu was very boring and massively overpriced for what is on offer. Staff at check in were friendly and helpful. Server in dining area needs to give a bit of time for people to make a decision on what they want and not hover over them constantly asking if they were ready.

We booked in for 2 nights. We asked if we could book a table for an evening meal at 6 pm. The guy checking us in said no need to book and the restaurant is open at 6pm. We went to the restaurant and could see only half the tables being used. But I was told that we would have to wait as they could only serve a few people at a time. We were asked if we wanted to wait, and we said yes, please. They seated us at a table near the fridge that contained the drinks. NO BAR. We had to wait 15 mins before being asked what drinks we wanted. I asked what beer they had, and the reply was WE HAVE NO BEER OR LAGER. It was the same the next night. There was one person doing the kitchen and one serving in the restaurant. It was the same the next night. The duty manager did try to help out but then forgot to place our sweet order. The things I like to do are check in, shower, have a beer, and have a nice meal. But I couldn’t at this hotel. Both breakfasts were short of items to choose from, and some hot food items were cold. The coffee machine was out of order both days in the restaurant. It's definitely the worst Premium Inn I have stopped in. The guy in the restaurant in the evening was trying his best and was very apologetic. He needs a pay rise.

Amazing stay could not fault anything team was really friendly.

Only let down is that they still don't have USB ports. I'm this day and age it's a must. Bed very comfy, shower just right and everywhere clean

Very clean and comfortable. Located within walking distance just to the town.

Nice quiet hotel, what you would except from Premier Inn. All thanks go to Dawn M. who is an amazing restaurant host. Really friendly, helpful and is always smiling.

Very polite staff, spotlessly clean, comfy bed (extra pillows, too!) and great shower. Keep up the good work.

No evening meals being offered.

I often stay at premiere inns and am glad to see they have a selection of items for sale that people often forget to bring with them, and the prices are great too with all money made going to Great Ormond Street children’s hospital, what a wonderful idea - win win for all

Stayed for a wedding and it was great. Breakfast was ridiculously expensive for what it was. Staff were brilliant.

Friendly staff and comfortable rooms

Great room good night sleep poor wifi

Glacial food service in the restaurant. It was more than half empty. Part of my bathroom fell off next to the toilet. Other than that, very comfortable.

Okay hotel in line with Premier Inn standards. Lacked a bar and draught beers.

The room and everything was like a normal premier inn, but the restaurant on the other hand was a different story. We booked a Premier Inn because they always have a restaurant attached, this one didn’t and only had their own. I ordered the dough balls which were rock hard and had to be remade, the kids pizza was clearly frozen, with no flavour either. The burger was bland with no flavour, the chips were bland and the pancakes were cold and dry. There was only 2 staff members running about the place, meaning our food sat under the hot plate for 5 minutes before a waiter brung it over, obviously not their fault as they were doing their best but the establishment was clearly under staffed, with only one person in the kitchen. Won’t be eating there again.

Stayed here last year for valentine's and I rang the reception beforehand if they could do a little surprise or a treat for when we enter the room. They had champagne, roses, chocolate, petals on the bed and everything. The staff at the reception were incredible and so thoughtful. Matlock is a beautiful quaint town, would not stay anywhere else than here, easy to walk from the station too!

Premier Inn in Matlock hotel exceeded all my expectation! The staff members were incredibly friendly and went out of their way to ensure that my stay was comfortable. The rooms were not only nice but also impeccably tidy, showcasing a level of cleanliness that truly impressed me. The attention to detail was evident in every aspect of the room, from the neatly made beds to the sparkling clean bathrooms. Overall, my experience at Premier Inn Matlock hotel was nothing short of fantastic. I would highly recommend this establishment to anyone looking for a pleasant and comfortable stay in Matlock. I will definitely be returning on my next visit to the area!

Good location for Matlock, Matlock Bath, Bakewell and Buxtion area. There is plenty of parking and easy to find. Own restaurant was good for evening meal but second night no chefs turned up to only basic food available. Breakfast was disappointing with the choice of cold foods and hot Breakfast was uninviting. Rubbery scrambled egg, congealed fried eggs, empty dishes waiting to be refilled. Breakfast plates out of the plate warmer were stone cold both days. Staff (other than kitchen) were very attentive and helpful.