Based on 436 opinions finded in 1 websites
Based on 436 opinions finded in 1 websites
Nº 572 in 987 in Hillingdon
Opinions
On arrival we waited at least 10 mins before anyone arrived at reception. Clearly the person was on their own, making it difficult to be in two places at once. The room was freezing, dark and smelt stale. Bathroom was tatty and tired, although clean. Loud noise when toilet was flushed and water was run. The bedding was clean and the bed comfortable. We turned the aircon up to 30 when we went out in the evening, came back at 12 and although the bedroom was warmer the bathroom was still really cold. Pub and restaurant next door is closed and sectioned off, making the outside look rough. It seems that the heart has gone out of the place. We cannot usually fault a premier inn, but for the price this was definately not worth the price of just a bed!! We wouldn't stay again.
Sally Mills . 2025-02-16
MORE AT Google
rooms and staff were lovely, no internet or restaurant but i used my phone and the high street is 5 mins walk away and 30 seconds by car. there is a pub over the road if you want a drink and something to eat without having to go far.
Rosey Hagan . 2025-01-22
MORE AT Google
Had a lovely stay at Premier Inn! The staff were incredibly friendly and made us feel welcome throughout our visit. The rooms were clean, comfortable, and well-maintained – just what we needed for a relaxing stay. Would definitely recommend!
Temop . 2025-01-22
MORE AT Google
Cosy warm and comfortable far away from home 🏡. You can buy a bed but you can not necessarily buy sleep .The double bed in my room was so comfortable l had two nights of best sleep over Christmas 🎄.
Raj Patel . 2024-12-27
MORE AT Google
Giving one star because 0 star is not possible. No WiFi, and it's not just an unfortunate incident, as we learned WiFi is not working for many weeks now, so it's a simple neglect by Premier Inn. Exhaust of the Bathroom was not working so we had to shift room as well.
Gulrez Qadri . 2024-12-16
MORE AT Google
Reception staff very pleasant which was a nice welcome. Not bad. Nice and clean which is the key thing. Located close to the high street which is useful particularly as there is no food on site. Functional would use again if needed an overnight in the area.
Chris Evans . 2024-10-22
MORE AT Google
Such lovely staff, very helpful, welcoming, will help with luggage too. Genuine friendly polite staffing. Feel safe staying here. The one complaint is pillows are awful need some plump up ones. I have to bring my own which means extra baggage. I have been visiting for years now. The other thing is the loss of the pub was so convenient for breakfast and dinner now closed down.
Cal Ruby . 2024-10-12
MORE AT Google
The pictures on google are absolutely false. This place was god awful and i stayed with two infant children. A travel cot was given and would not open and fix on the one side. The entire place was filthy and the bedsheets stank so bad my head began to hurt. Both me and my mother in law were left disgusted. The young boy at the front desk who helped us check in was really helpful. Ashame he works for such a rundown hotel. Does not look like the pictures advertised at all and for 134 pound for the nighht really not to that standard!!!
Gurvinder johal . 2024-09-10
MORE AT Google
This review is based on the White Bear public house as the Beefeater situated within the premise of hotel was closed... Tuck yourself in and sit tight... Once upon a time there was a young girl named Syd who yearned to be an adult influencer when she grew up. Despite owning a Nokia brick and having zero Internet access, unlike her friends, to the daily trends of TokTik she desperately wanted to leave the local area of Ruislip which had become run down, plentiful in discarded condoms, chewing gum and stinking of turps. Syd never knew her parents as a young child she had been raised by a group of 6, heavily alcohol dependant Dendrobranchiata, AKA prawns related to the King of the sewer. Over the years, she had questions about their interests and exponentially grew doubt over their fascination of microwaving excrement. When bathing they were unusually adamant on a preferred and optimal pH level between 6.5 and 9.0. This didn't discourage Syds love for her squidlike parents and she remained forever grateful for their commitment to raise her, even with their creapy skinny prepubescent finger like whisks. The norm all changed after one day returning to her home from a long shift at Ladbrokes; wreaking of copper coins, Menthol and cotton candy biftas. Not only were the IKEA chairs at the kitchen table broken, not only was her bunk bed broken, not only was all the Quaker creamy and stodgy porridge eaten, but so too, the weekday Aldi shopping list and funds she had left for her crustacean family to pickup for her. On the barren table was no black rice with prawn bisque, no braised peas and broad beans, piquillo peppers or a tasty meal so she made it so. The 6 x Dendrobranchiata never did do her so wrongly again. The End.
Peter Roberts . 2024-06-05
MORE AT Google
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87 Opinions
Our order was not what we asked for they missed they main part put out duck coat me £17.90 and the driver even asked do u want. Change said no keep as a tip take our food out no duck how does. Chips chicken balls and rice cost £20 the rice I asked for was egg fried rice came as normal rice the chicken balls were so greasy!! Call them up say this is missing u gotta pay another £11 and was so rude DONT OEDER FROM HERE !!!
1817 Opinions
AVOID - we stayed in the Premier Inn next door and hadn't realised that the Grapes was no longer a Beefeater. The decor is still Beefeater themed but upon closer inspection it was clearer that the Premier Inn were in charge. By the time we saw the menu we couldn't be bothered to find an alternative - alternative was certainly a good description for the male waiter who behaved very strangely. We were the only customers and food (barely edible) arrived 40 minutes later and cold. Our complaints (also incomplete but charged) were ignored. Something we never do but will be putting in a written complaint.
1140 Opinions
Departure Nero - Location is quite open, not very clean, noisy but you could say it’s airport location so excusable. Service was tired, ordered luxury hot chocolate - was very sweet - so asked if they can give me milk to dilute - answer - yes you need to pay for it. I asked for a refund and her name - she stated telling / showing me the milk I have used is plant based milk so can’t be reheated etc… huh??? Terrible experience.