Premier Inn London Enfield hotel in Enfield

I've previously stayed at the hotel and had no complaints. However it has recently gone downhill! We booked for a business stay as it supplied bed and breakfast with a pub on site for a reasonably priced evening meal. We arrived to be told the restaurant/pub wasn't open due to refurbishment. Which obviously meant breakfast wasn't actually included and we wouldn't have on site option of evening meal. No prior notice whatsoever!! The hotel isn't within walking distance of another eating establishment either. They were kindly offering non drivers takeaway delivery menus!! Breakfast would be refunded within so many working days which was obviously not helpful. In addition rooms were not serviced daily. When enquiring about this at the end of our 3 day stay we were told they would have done them had we of asked!!

Room was clean and tidy and they left a nice note and sweets for us. Everything was clean and service was great. Some of our travelling companions had a less than stealer experiments however so it seems to be hit and miss, great location for our purposes

Very good service by Kelly h And bar staff

Stay here on a regular basis due to work commitments. Always very clean and very helpful, personable staff always a pleasure stopping

Clarice was very helpful and polite

Brilliant service Clarice was lovely and very helpful

The room was lovely but in such a place in the middle of nowhere

I come down for business every week the whole team especially Dora and Marjan And Dee look after me from start to finish wouldn’t stay anywhere else while I am away from home

Not the best Premier Inn I've ever been in but, not the worst. All round it was a pleasant place however, i don't like the practice of placing people with younger children on higher floors as they make lots of noise/banging etc. Younger children should be ground floor if possible & parents given extra talk about quiet policy/repecr for oyher guests. It seems people get away with whatever they like these days.

Erol at reception was extremely polite and helpful in dealing with our queries, really friendly service. Great bike parking. Clean and spacious rooms.

Nice, clean and tidy rooms. Location not the prettiest but enjoyed my stay

I was greeted by the lovely Dora who had a beautiful smile. She listened to what I needed and took her time to understand my checking-in needs... I was blown away by her professional service, Dora is an absolute credit to Premier inn and I hope she has the opportunity to progress up the ladder when you find a rare gem like Dora you hold on to her. 10/10

We stayed here after needing a refuge as our first accommodations in were horrid. We booked under the impression we could check in after midnight (woman on phone ensured we could) but when we arrived we were told we were not able to that. The wonderful front desk who delivered this devastating news to us (Erol along with Dee and Chami) did everything they could do try and get a room). This didn't happen but the efforts they went to was greatly appreciated. The room was great, everything we needed after the horrible accommodations we were previously at. The location is far from central London but a short walk (10-20min) to different bus stops and/or rail station can get you where you want to go.

Perfect internet connection, air-conditioned rooms, quite quiet and a restaurant next to the hotel. Perfect accommodation, I spent 3 weeks here. I was here on business and I have to say that even if the surroundings are nothing, at least the Hotel is perfectly fine

Great accomodation, friendly customer service, and sumptious breakfast. Overall, a qualty service.

They don’t go out of their way for you. Standard procedure and don’t ask for anything more. Don’t expect anything from them and you won’t be disappointed. If you want them to make you feel valued… this is not the right place for you.

Good location. Went to collect a visiting colleague.

Premier Inn London Enfield is a great choice for a comfortable and convenient stay. The rooms are clean, spacious, and well-equipped with everything you need for a relaxing visit. The staff is friendly and attentive, always ready to assist with any requests. The hotel offers a delicious breakfast, and there are plenty of dining options nearby. Its location provides easy access to local attractions and transport links. Overall, Premier Inn London Enfield offers excellent value for money and a pleasant stay.

This should be a budget hotel but is very overpriced....tired decor and building..rubbish aircon which as usual for premier inn is only useful if you wish to be extra warm......if you like to be cooler premier inn aircon. only goes down to 19°which is warmer than an English summer. Either put your prices down or do this sad old place up!!! Breakfast was good.

Welcoming and clean would stay again

Yasin has impeccable customer service. very friendly. cheers

Popped into the Premier Inn in Enfield Lock to the get shelter from the heavy rain whilst out walking. Looking like a wet rat, thankfully I was warmly welcomed by George and ordered a coffee ☕️. He kindly directed me to sit in the lounge area and to sit as long as required. I found the setting and decor in the lounge to be warm and very cosy. No one bothered me and it was just lovely sitting there peacefully. Thank you George.

Massive carpark but you have to pay for the privilege to park in there ! 5 quid for 24hrs not bad but depending on the room price! Quick check-in and all info given Two lifts to all floors My room was a good size with air con and black out curtains Bed super comfortable as always Shower hot and powerful WiFi good Location is OK for Enfield not really much to do in the area but close to the canal Restaurant next to the hotel with excellent menu and good value. Would stay again if in the area.

Decent room but walls are so thin that you can even hear people breath next door. To make matters worse, next door had 4/5 people who kept running around, talking, shouting till 2am. That is when I had to physically go and complain to the reception!! People above kept walking all night and I could hear every single footstep! On top of all this, I couldn’t sleep because it was very hot and stuffy in the room. Your aircon was faulty and kept switching itself off every 5 mins so I just gave up on it. Never again.

Very nice hotel as you would expect from a premier inn. Staff are always friendly, welcoming, and polite. The Cookhouse is your typical pub but you will have to book a table in advance for an evening meal.

Very nice welcome and good service, especially from Marjan!

Had a wonderful stay at here, Marjan was so welcoming and helpful!

After a horrific night’s stay in another Enfield hotel (not Premier Inn), we returned to our old faithful and have not been disappointed. Marjan checked us in and since then has catered for everything we needed, more milk, extra pillows, help with parking… I had the best night’s sleep I have had in ages, never sleep passed 6am but I was still sleeping soundly at 8. Thank you all.

Marjan is a great staff and she is very kind and professional.

There was no phone signal inside the room & only free Wi-Fi available, which is very slow, I was on the ground floor.

Hey! When I stayed at the hotel, I was really impressed with the way Sarah welcomed us. She was super friendly and efficient, making me feel welcome from the moment I arrived. The reception area was spotless and well-organized, which gave a great first impression. The staff members were quick to attend to my needs and went out of their way to make sure I had a pleasant stay. Additionally, Sarah offered some special services that made my experience even better. I would definitely recommend this hotel to others based on the excellent service I received by Sarah at the reception. It's always nice to feel well taken care of when you're away from home, and Sarah at this hotel definitely excelled in that aspect.

Met this wonderful receptionist Sarah. So lovely and very helpful. Very welcoming and had a beautiful smile always on her face. Thank you very much Sarah. Really appreciate your help.

Clean, quiet hotel. Ideally placed to catch train from Enfield Lock into North London. Marian, on Reception was particularly helpful and attentive.

It was a nice cosy room and the facilities in the room were satisfactory. The staff were really nice. I had rice and chicken current for dinner, which was bland but overall nice.

Staff on desk gave took 10 minutes to check me in after multiple problems, they then gave me the wrong key card twice before finally realising they had given me the wrong room number completely. The whole check-in process took almost half hour. On top of that they failed to mention I had to register my car for parking so I have just had a £60 fine through the door. Please advise the desk staff to be more thorough when handing over key cards, and it would be very helpful to at least warn guests they need to register their vehicle. Very poor service overall. Also no open window and broken air-con made for a very uncomfortable room

Nice and quiet food at pub next door staff polite all good.

Nice Hotel conveniently located to where I needed to be.

My atahualpa there was amazing perfect from beginning to end staff were amazing the room clean and and all features were available The adjoined restaurant again amazing staff and perfect evening before tucking into a luxury bed

Great location and helpfull staff

Hotel clean and the staff are friendly especially Christina the housekeeping. Will definitely recommend and visit again.

Got attacked by bedbugs here so careful

Travelled here from the East Mids in order to go out at the Drumsheds. Initially was disappointed that there weren't rooms available at the nearer Edmonton branch, but after our stay we were extremely glad we ended up with the Enfield branch. It has a massive car park which is half the price of the Edmonton branch. It also has a high speed electric car charger which was handy for us. It's easy to find and although it's not far from the M25 it's very quiet, tucked away in a business park (we were here at the weekend when all the businesses were closed). It was quiet inside the hotel as well; guests were very considerate of each other. The room was clean, the shower was great and the bed was massive and comfortable. The staff were chilled but very approachable and helpful. They helped us with directions to the Drumsheds including advising us on trains. Best of all, when i left my laptop a cupboard in the hotel room when i phoned to enquire the staff went to check and found it for me. They kept it in their safe until i could collect it. I was soooo grateful! Thank you for a very peaceful stay and for looking after us and our things so attentively. Thank you so much! Highly recommended.

Excellent location for travelling to my meeting. Was on top floor and had excellent nights sleep

Location good for what was required. Attention is all in the detail, which unfortunately this site was lacking on our visit. Pros, Interaction with colleagues was good, Cons, only 2 sachets of coffee for a double room with 2 people, decoration looked like a bodge job, cleanliness of building and room lacking. Only 1 lift working, stopped looking after that.

did it's job, though no or hardly any mobile signal so charging for decent WiFi in this day and age is scandalous

The room was clean and the service was amazing, marjan was especially helpful, friendly and welcoming. Would definitely recommend.

On business, done what it said on the tin.

service and delicious food. Special thanks to Kim & Adrian who were fantastic, patient and went out of their way to help. Highly recommended hotel with lots of parking spaces.

champikg was an amazing with helping us with what we wanted. he helped us understand how this hotel functions and made sure we were contempt and comfortable with our stay here and made sure we were comfortable with our stay here and made sure we were able to come to him if help is necessary

Simple hotel, clean rooms, within easy reach from the train. Good service, helpful and smiling reception team, efficient and going extra mile to help. Restaurant also provided good service for my family. Only 1 problem is we cannot change AC and heater by ourselves. Had to go to the reception. But everything perfect.

The rooms are very comfortable and clean. Reception, housekeeping staff are lovely, very friendly and helpful. I couldn’t fault it and would definitely stay there again. Very good experience and value for money, great secure parking, close to rail station and everything we needed. We will definitely come back again

Attention was fantastic. Rooms were very very good and Breakfast with nice variety. We were really pleased with our stay at the Enfield premier inn as it is a very nice hotel, The staff was really helpful and courteous. The location of the hotel is great and close to everything. thank you for every thing we were very happy in our stay.

Booked for 2 nights. All the staff was cooperative. Had an amazing time. Thanks to the crew for amazing service.

I have lot of experience with so many premier inns, enfield is best premier inn hotel because of Great service. It’s old but i like it very much. The room was clean. Breakfast was delicious and restaurant team also very nice. people in the reception were very helpful also managers are very professional, The location is great- very near train Station.

Outstanding service from the hotel receptionist Marj. She was incredibly helpful throughout my stay. Her warm demeanor and willingness to assist with any inquiries made me feel valued as a guest. I would definitely return to this hotel, thanks to the exceptional service.

Excellent service provided by the hotel staffs specifically Marjan, she was incredibly welcoming, efficient, and attentive throughout my stay. Their professionalism and friendly demeanor truly enhanced my experience. I highly recommend this hotel due to the exceptional service.

It is a very good experience. Comfy rooms and the service was excellent. Parking was free for the overnight stay.

Was a great experience staying here! It was warm and welcome and I enjoyed my stay throughly!

Been here several times and always enjoy location and nice rooms…Excellent location, central and well connected with trains. Staff was welcoming. Hospitality, kindness, cleanliness ans service were there as expected. decent breakfast and a handy location. I would definitely use again.... thanks Asu, sayed and Marjan

clean modern and a comfy bed fantastic breakfast loads of choice good service with friendly staff great location for Tottham football stadium Chargers for electric cars too tube and buses

Pleasent trip everytime I visit. It's the only premier in that I'm comfortable going to. the rooms are nice, the car park is massive and the concierge are super helpful who makes my morning check outs easy and I walk out happy every time. We will go back again.

I had a great experience, very comfortable stay. I would definitely recommend. Marj was a great help and very friendly.

Met at reception by klaudia who was very welcoming. Prompt check in. Klaudia was very helpful telling us places to go and telling us about the local area this was much appreciated not something we get from many hotels.

Unfriendly receptionist who kept questioning what room I had booked, genuinely couldn’t remember as it had been booked months in advance and I only had the reference number. No towels on arrival. Staff in restaurant were friendly and helpful. Had very noisy neighbours above, the noise went on until 4am and there was loud bangs on the floor, hardly slept all night. Strong smell of cannabis in the corridor. Stayed for one night for an event elsewhere so location wasn’t too bad.

Few days back, I stayed in this hotel. The service was excellent. The staff were very friendly. The rooms were clean. The location was ideal with parking facility

Room far far too hot and the window doesn’t open. Spoke to woman on Reception on four occasions in an attempt to get the heating turned down, without success. She was soooo rude! Just seen other posts about rudeness. She definitely rolled her eyes on each occasion. Her attitude needs addressing asap. No smiles or any hint of manners from the desk staff in the entire time; however, we could not fault the room staff or the male manager who rolled up his sleeves and got stuck into the huge amount of room turnarounds on Saturday. The hotel (I use the word ‘hotel’ loosely) has two lifts, one of which was out of use for the duration of our stay, and the other one broke down with two men in for some length of time this morning. The desk staff just left the man’s wife and child aimlessly wandering around while awaiting the emergency services. What’s wrong with the staff? Surely offer her a cup of tea and start negotiating a refund. The place smells disgusting with so many people wandering around in PJs.

Amazing welcome at check in by friendly staff. Each stay Is always great. Clean room very cozy premier plus room worth it. Looking forward to my next stay!

I've stayed here atleast one week every month for the last 2 years with many of my colleagues. However this hotel is now taking social contracts and housing people from all walks of life the corridors stink a stench that could only be described as sweat feet and decaying human waste. There are children as young as 1 running up and down the corridors screaming from dinner time to well into the early hours so if you stay here I hope you don't like sleep there is rubbish strewn across the corridors soiled bed sheets just thrown out of rooms and an assault course of push chairs in the corridors so let's not hope there's a fire with the obstructed fire exit routes. My neighbours left their doors open increasing the stench in the communal areas to levels that penetrate 2 fire doors. I saw in the rooms they're filthy covered with rubbish. The good night guarantee is Null and void at this place and me my colleagues and company will never book rooms here again premier in Waltham abbey will be our new hosts. The place stinks like a rubbish dump and sewer in the midday heat. I would highly recommend any 'paying' customers avoid at all costs. As there appears to be no system to where in the hotel you are placed I hope to move rooms tomorrow but my first 2 nights at this place have been horrific.

Sono molto felice di aver scelto questo hotel! Camera super pulita e una grande gentilezza e cordialità della direttrice e staff! Molto cortesi e disponibili, sono arrivata dopo un viaggio aereo di 10 ore e mi hanno reso disponibile subito la stanza! Grazie tornerò sicuramente!

Marjan was very helpful with her service and I appreciate her

Not the best Premier inn, badly needs a refurb. Located on industrial estate out of town. Very hot rooms. Best things are it is good value for money & the quiet location. I would recommend paying a little extra for premier plus.

Clean and spacious rooms. Easy access to Bus stop, Metro and Train.