Premier Inn Liverpool City Centre (Moorfields) hotel in Liverpool

I had a really bad experience at this hotel as as I arrived, my room was not ready and the big guy in reception made me feel very threatened as he came across very aggressive and had a frightening look on his face. When I arrived to my room. One bed was not made The manager was very helpful, but the big guy was honestly scary to even look at. He should be sacked from this job as has know hospitality I don’t really leave Reviews or like to put a place down, but I had to put this up as the experience was that bad. I never experienced this experience in any other Premier in your as I am a truck driver and I stay in Premier Inn a lot, but this was the worst so far.

My son & I stayed here for one night recently and found it perfectly OK. We arrived late morning but were told that our room would only be available from 15:00. No real problem. We stored our luggage in a room behind reception and came back later. Then, we checked in using the automatic check in system rather than join the queue of people who had obviously waited until 3 o'clock to get their rooms. Ours was on the 2nd floor and had been made up with one double bed and one single. The decor and furnishings are more or less identical to other hotels in this chain. I missed a fridge and decided to drink the tap water. I'm still alive. There was coffee and tea and a kettle and you can get more sachets down in the entrance area. The bathroom was small but adequate. The shower was in the bath tub. The Wifi worked on the day we arrived but not the next day. We were warned that they were doing some upgrade with it... Sound proofing wasn't ideal. I was woken up on a number of occasions in the night by elephants trampling about just above us. The location is great for visiting the town centre and the nearby Albert Docks. All good for a short visit.

Having stayed in numerous Premier Inns. This by far was not the cleanest, especially corridor carpets, our room itself and bathroom tired and just unclean looking.. Could do with better cleaners as our room carpet wasn't even hoovered for arrival. Very run down Premier Inn. Wouldn't waste your money! Location good that's it.

Clean rooms , great service, staff go above and beyond for you and all friendly 👍😊

Nice room, friendly staff.Good location, parking £9per day if you staying at hotel, breakfast ok,near all shops etc(only 15 minutes from centre of town)

We had a nice stay. Rooms very hot, we did have the window open but then it's very noisy.

same as most premier inns but this one breakfast could have been a bit better. short of knives and forks and ran out of some breakfast items but other than that is was ok

Great stay, clean room and bathroom. Bed was very comfy. No breakfast due to electrical fault, but these things happen. Only a short walk to The Cavern etc.

It's 10 min walk from lime Street train station. However, there's another right opposite the train station for future reference. On arrival there wasn't anyone waiting in reception, staff was outside smoking and laughing leaving customers waiting. Standards have dropped dramatically because we found the room full of dust, carpet dirty and smelly, carpet ripped between the door of the toilet and the bedroom. In the morning breakfast was scattered and you had to walk from place to place as things were not close together. Not enough staff to ask for things and food was not replaced promptly once finished. Definitely Premier Inn got worse and no longer as one of my favourite as the standards have dropped too low! :-(

Brilliant hotel well equipped right by the nice restaurants pubs staff friendly nothing to much trouble 100% will come back many thanks

We would 100% come back to this hotel. The staff were so lovely and friendly. Genuinely good people who would give you or help you with anything. Bar staff even remembered my drink, they were so nice and friendly. This is now one of our favourite Premier Inns if not the best! Everything worked, was clean and tidy with a well stocked bar downstairs. One feedback I could pass on is that the entrance carpet has a damp smell that hits you as you enter. Please investigate. The rest was great. We had a fantastic night out in Mathew St nearby - live bands in EVERY pub and club, atmosphere is amazing. The vibe was buzzing. We finished our night in the Vernon Arms, what a friendly, lively pub!! We have loved the food everywhere and everything is walking distance. We covered a lot of miles but taxis are cheap (we did use a lot of Uber too). We LOVED Liverpool, would definitely come again. Premier Inns are popular, so the hall carpets do look well used, this never puts us off as the rooms, the bathrooms and the beds are very big, clean, comfortable and well appointed. They let us lock up our luggage so we could have a walk on our last morning after checkout. What's not to like!

Room needed a bit of a refurbishment, but the staff were very friendly and helpful. Breakfast was ok and a good selection. Excellent location for the Cavern and ferry. We found the place a big noises, mostly from outside our window which overlooked an alleyway.

City Centre. Albert Docks nearby and the Cavern Club. Big city plenty to do.

Ryan, check in host has the one of the rudestest staff I've ever dealt with. Condescending from the outset, Not helpful at all with the simplest of questions you could tell he didn't care at all. On the other hand Charley who came in half way through the process was super attentive and helped out straight away. You can tell it's not her first time covering up for Ryan's mess.

Have stayed at this Premier Inn before and it offers the usual budget hotel comfort. It's a perfect location for visiting Liverpool. Added benefit of the carpark being directly opposite the hotel entrance and being discounted to £9 for a 24 hour stay

Great night away staff so friendly

The location is great for exploring Liverpool. We'd travelled by train so it was a short walk to the hotel from the station. Its down a side street, which was perfect for us as it was quiet and calm inside and outside. Beds were comfortable. Great price. Staff on check-in were warm and welcoming. They gave my kids a little gift too which was sweet. Would definitely return.

Friendly staff. Big rooms ideal location to walk in to the centre

A nice hotel and no complaints about the room or service. We paid for breakfast for one of the mornings we were there and I wasn't impressed. Had to wait for bacon to come out as none left and no scrambled egg, when I asked I was told just coming out but was still waiting 5 minutes later, in the end I gave up. Went and ate what I did have which included mushrooms and I can say they were awful, slimy and tasteless. So for these reasons I have given the hotel a 3 star review.

Stayed here whilst visiting Liverpool and it's perfect for it's central location, walking distance to most attractions and shopping. Rooms are clean and comfortable and the breakfast was excellent with plenty to choose from. There is a NCP and Q Park opposite, so ideal if your driving, would defo stay again.

Administration needs a lot of work

Ideal location for exploring the city. A warm welcome and clean room. We regularly stay in Premier Inns as they are usually well located and reasonably priced. We had an issue with the sink in our room not draining. We raised this with reception on our way out for the evening, when we got back it hadn't been addressed. As a result, with the sink being full of water, we had to clean our teeth in the bath! The breakfast was up to the usual standard, but the hot food could have been hotter. Overall, it was a good stay.

Basic but with clean rooms and bathrooms. The check-in process was quick. Breakfast also offered a wide variety of options. Overall, it was a positive experience

Staff were lovely. Room ok but no wi fi and charging facility not working.

Clean but basic, as you would expect at a Premier Inn. Walking distance to Liverpool Lime Street station. The breakfast is good and worth the cost. Checking in is strictly 3pm or after so don't bother coming in early unless you pay for early check in. They're card readers were broken on arrival and it took a full 30+ minutes to check in properly. That was a big negative.