Premier Inn Canterbury City Centre hotel in Canterbury

1st room I booked a double room with a view the room was horrible the room needed work done payed £72:99 for a room the room was falling apart light switches was broken and pushed in the paint on the wall was coming off shower curtain had a stain 2nd room Bed was uncomfortable didn’t have a good night sleep paint coming of the wall behind the bathroom door the tv remote hardly worked Think it was a waste of time and money won’t be returning

All the faults that most chain hotels have are present. Booked accessible room by mistake and suspect these aren’t quite as nice as the normal rooms. Slept badly because of the following problems. -Laser-like TV standby light -Bright and intrusive AC control LED which illuminated the whole room. -Flashing smoke alarm. -Bed only has socket on one side-why?? -My room had a door through to the room next door. Could hear loud TV through it at 1am and then again at 7, why offer these stupid doors? Families can manage without one. The shower also had a very poor flow, I suspect they have turned the water down in some silly eco policy, it doesn’t save water just means you spend longer in the shower! Bathroom was tired with damaged floor. Breakfast was OK but they have given up on the restaurant and take pre bookings only. The ground floor entrance needs some TLC. Would probably stay again as there isn’t much other choice in this price range. Just remember to bring a roll of gaffer tape to cover up all the standby lights and make sure the room doesn’t have one of those dreadful and pointless interconnecting doors.

Stayed here twice in the space of two weeks, for one night. The family room is excellent for convenience and price. The checkin is easy at the machines and the checkout is simply a key drop. I don’t have any particular complaint, as it matched my expectations. The only small thing was that the sheets did not look particularly clean, but I don’t know if it was just a bit of worn off effect. I would definitely recommend it for a quick visit to the centre (walking distance) and for overnight stops when travelling to/from Europe.

Fantastic staff member Sharon made me feel so welcome and the breakfast was perfect everything you want for a busy day ahead

Damp and below standard rooms. No.118 heating failed so moved to 115 - more damp than previous. Moved to 109, door would not open, then to 108. Oh then mustn’t forget 107. 2nd room paid for was substandard and dirty, but given the performance going on with the room moving, we could not face doing more in the early hours. A restful night it certainly wasn’t. Provided with a free breakfast as an apology of sorts, which we aborted and went elsewhere to buy one, as only half the hot food was available at any time and what was there was congealed. Hot drinks non working. I gave 2 stars overall as some of the staff were friendly and only positive thing I could find to say. Despite offering our money back on the night, after the admission that things had gone wrong, or should I say early hours, they only refunded one room - even though the disturbance was to both occupants for some time and Premier Inns were provided with photos of the state of the 2nd room. They ignored the last correspondence - in all the Premier Inns we have been in, never had the like. Hope this isn’t what to expect as we go forward. Wouldn’t hold out much hope when raising a complaint after the event too, as takes ages and they don’t appear to uphold what was said on the night, when those at the sharp end are apologising profusely.

The location is good, fairly close to the city centre. Rooms were as you'd expect from a Premier Inn. Could have done with a couple more tea bags as we had only 2 but lots of coffee and milk pots. Check-in was friendly. Bar/Restaurant let the place down...we arrived back to the hotel around 10.30pm and fancied a drink before heading up to the room but nobody seemed to be serving (lights were on and no indication it was closed) Breakfast was poor for a Premier Inn as hardly any selection for continental breakfast, the only pastries they had were croissants and they were dry and hard, took one bite and left mine.

The location is perfect for the city centre. Only a 5 min walk from the car park and town centre to the hotel. Staff were great at dinner service. Couldn't find any staff when I went down to reception to ask a question. Our room was right by all the heating/air-conditioning units outside, so we had a constant hum in the room, which was hard to ignore.

A handful of parking spaces if you prepare to pay their high prices. There is no street parking. Try your luck in the college nearby.

Great hotel, was quiet and a lovely 2 night experience, close to town. Really good priced rooms.

Just a one night stopover. Staff were friendly and the evening meal was very nice. Breakfast was a little bit disappointing. Scrambled eggs needed help and the fried ones looked like they had been incinerated lol. Coffee was superb however. Cracking view of the Cathedral out of my room 👍

Very comfy bed in a great big room. Lovely staff.

We have been there for just a jew days so I can't really judge service but the lady at the reception and later at the bar was lovely kind and helpful. The room was bigger than expected everything was clean and considering it was one of the cheapest hotels we were amazed. And the location couldn't have been any better either. Right underneath the hotel is a tesco and it's a 5 minute walk to the city center of Canterbury We will most definitely go there again

Beth was amazing with her service for dinner, made the experience personal to us smiling and laughing. Amazing girl and deserves a pay rise :) brilliant customer service !!

Great service and many thanks to Beth

This premier inn is lovely and just what my partner and I needed. The rooms are clean and well looked after, and any request we made (more towels, room clean etc) were handled promptly. The star of the hotel is its restaurant, and we were served three times by lovely Beth who looked after us very well. The food was so good we may come back just to eat in the restaurant - the curry was one of the best my partner has had!

Excellent, friendly and professional staff. Good restaurant and decent menu, Beth is very professional, Polite and cheery. Clean and tidy place to stay but looking tired in places.

Really good Premier Inn. Lovely breakfast. Rooms excellent.

This wasn't my first experience with Premier Inn hotels, which up until now it's been okay. I took my family away for a couple of days of relaxation, just to be treated in a very rude manner by the Asian guy from the reception. We asked about the hotel's car park which has 6 spaces only, not 14 as we've been told and it was full at that point, so the receptionist seemed rather disgusted by our questions. We came back from another very expensive car park approximately 1/2 hour later with all the luggage and the rest of the family members, out of which one is disabled. As there was no one at the desk, we rang the bell. The receptionist saw us, made sure that we saw him watching us and did nothing. We rang the bell a few times, all while he was in the next room/restaurant and each time we rang the bell, he would take out a phone from his pocket, press a button and put it back in. He eventually came when the hallway was full of people wanting to check in. He was extremely rude with us, gave us some figures to pay that were not in our initial reservation and we when asked for further details, he went from rude to absolutely disgusting behaviour in less than a second and then left without saying a word. A lady came who was nice and we were then able to check in at the initial price agreed and also explained why the Asian guy told us differently. It was a rather poor experience and I strongly believe that that specific receptionist would benefit from some more training and perhaps some anger management classes.

Awful. I booked a premier plus room expecting better service. A miserable front desk agent pushed me to the self check in desks instead of actually greeting me and welcoming me to the hotel. Because of this, had to come all the way back downstairs to get the premium WiFi code, and now sitting in the bar for the next 35 minutes because I wasn't asked if I wanted a book in for the restaurant even though I've booked a meal deal so clearly I'm here to eat. Stay in a premier inn's at least once per week and this by far has been the shoddiest service I've had.

Rooms shabby, one up from hostel. 2 people booked but only provision in room for 1. No parking. A very disappointing experience after far better elsewhere.

Didn't sleep too well as was a connecting room and could hear loud coughing in next room.

Nice premier inn, however parking isn’t readily available at this site, there is a car park down the road but it’s pricey for a night, perhaps a deal with that car park like some other premier inns offer?

I have a complaint (sort of). I don't know what kind of training you are giving to your teams, but I found nothing but friendly faces, very professional attitude, amazing problem-solving skills, and great food. So my "complaint" has to do with fact that you have raised the standards so high for my next stays that it will be difficult to match :) Well done to your team but specifically to "Prem" from the reception crew who made our stay much better with his customer service skills.

Perfectly fine room; not too hot or noisy overnight. Breakfast juices were not labelled, so what looked liked orange juice definitely was not!

Great value, excellent location to easily walk around Canterbury. Service good in restaurant, premier plus room was lovely.

A great location. Less than 5 mins to the bus station. We got a premier plus room and had air con but would only go down to 19°c and still was really warm in the room. So probably wouldn't recommend that. But the staff were very helpful and we had a great time in Canterbury. The neighbours seemed to have fun in their room lol

Really poor customer service from staff here, normally premier inn staff are friendly and professional, but it seems the staff here couldn’t care less about their guests so not sure what’s happened with the management at this hotel. Would not recommend to stay and find elsewhere locally, especially if you have a child with a disability.

This one doesn’t like the other Premier Inn chain. Checking in was very slow. Only one person helping the check in and there is a very long queue. Also, parking space are very limited, if you come in later no parking space at all and staffs are not very helpful.The room is quite old as well.

The room was nice and the beds were very comfy as usual. The staff were so kind. They brought a birthday card and a bottle of Prosecco to my daughter as it was her 18th birthday. Thank you so much! The location is brilliant. A 5 minute walk into the centre of town

Located only a short walk from the Cathedral (albeit under a walkway that the council want you to believe is safer than crossing the road - presumably an idea that was come up with by a man!), its also close to a Waitrose and Tesco Metro. Checked in using self service, which is fine by me, but had to go back down to reception to get my WIFI code from a human being. It wasnt worth the trip, even the 'ultimate' wifi that you get with the premier room or pay for with ordinany room was very poor in the room itself, ok in restaurant. Bad signal and kept dropping out. Apart from the wifi it was all great, especially considering the price. Clean room, decent size, bath quite high to step into so get an accessible room if you have any difficulties in that respect. Breakfast was fine too. Enough choice to keep you going. I am an early bird, at 7am on a weekend its quiet.

Great Premier Inn what more can you say

Very friendly staff to help sort off bedding due to a booking issue on Premier Inn website, rooms are meticulously cleaned with nice decor. Quiet rooms despite its convenient location.

Very convenient location to walk into town but limited parking at the hotel and was £11 for 24 hours

We always stay and give premier inn hotels 5 * but unfortunately this one let the chain down .Ok for one night but as the windows 🪟 don't open and no cleaning it was smelly after the 1st day,air conditioning doesn't solve it.It took over one hour to check in after 3pm as computers were down and no complementary drink while we wait.I really hope they sort out this hotel as Premier Inn is our go to hotel but this was disappointing.