Premier Inn Canterbury City Centre hotel in Canterbury

Excellent, friendly and professional staff. Good restaurant and decent menu, Beth is very professional, Polite and cheery. Clean and tidy place to stay but looking tired in places.

Great service and many thanks to Beth

This premier inn is lovely and just what my partner and I needed. The rooms are clean and well looked after, and any request we made (more towels, room clean etc) were handled promptly. The star of the hotel is its restaurant, and we were served three times by lovely Beth who looked after us very well. The food was so good we may come back just to eat in the restaurant - the curry was one of the best my partner has had!

Beth was amazing with her service for dinner, made the experience personal to us smiling and laughing. Amazing girl and deserves a pay rise :) brilliant customer service !!

Really good Premier Inn. Lovely breakfast. Rooms excellent.

This wasn't my first experience with Premier Inn hotels, which up until now it's been okay. I took my family away for a couple of days of relaxation, just to be treated in a very rude manner by the Asian guy from the reception. We asked about the hotel's car park which has 6 spaces only, not 14 as we've been told and it was full at that point, so the receptionist seemed rather disgusted by our questions. We came back from another very expensive car park approximately 1/2 hour later with all the luggage and the rest of the family members, out of which one is disabled. As there was no one at the desk, we rang the bell. The receptionist saw us, made sure that we saw him watching us and did nothing. We rang the bell a few times, all while he was in the next room/restaurant and each time we rang the bell, he would take out a phone from his pocket, press a button and put it back in. He eventually came when the hallway was full of people wanting to check in. He was extremely rude with us, gave us some figures to pay that were not in our initial reservation and we when asked for further details, he went from rude to absolutely disgusting behaviour in less than a second and then left without saying a word. A lady came who was nice and we were then able to check in at the initial price agreed and also explained why the Asian guy told us differently. It was a rather poor experience and I strongly believe that that specific receptionist would benefit from some more training and perhaps some anger management classes.

Awful. I booked a premier plus room expecting better service. A miserable front desk agent pushed me to the self check in desks instead of actually greeting me and welcoming me to the hotel. Because of this, had to come all the way back downstairs to get the premium WiFi code, and now sitting in the bar for the next 35 minutes because I wasn't asked if I wanted a book in for the restaurant even though I've booked a meal deal so clearly I'm here to eat. Stay in a premier inn's at least once per week and this by far has been the shoddiest service I've had.

Rooms shabby, one up from hostel. 2 people booked but only provision in room for 1. No parking. A very disappointing experience after far better elsewhere.

Didn't sleep too well as was a connecting room and could hear loud coughing in next room.

Nice premier inn, however parking isn’t readily available at this site, there is a car park down the road but it’s pricey for a night, perhaps a deal with that car park like some other premier inns offer?

I have a complaint (sort of). I don't know what kind of training you are giving to your teams, but I found nothing but friendly faces, very professional attitude, amazing problem-solving skills, and great food. So my "complaint" has to do with fact that you have raised the standards so high for my next stays that it will be difficult to match :) Well done to your team but specifically to "Prem" from the reception crew who made our stay much better with his customer service skills.

Perfectly fine room; not too hot or noisy overnight. Breakfast juices were not labelled, so what looked liked orange juice definitely was not!

Great value, excellent location to easily walk around Canterbury. Service good in restaurant, premier plus room was lovely.

A great location. Less than 5 mins to the bus station. We got a premier plus room and had air con but would only go down to 19°c and still was really warm in the room. So probably wouldn't recommend that. But the staff were very helpful and we had a great time in Canterbury. The neighbours seemed to have fun in their room lol

Really poor customer service from staff here, normally premier inn staff are friendly and professional, but it seems the staff here couldn’t care less about their guests so not sure what’s happened with the management at this hotel. Would not recommend to stay and find elsewhere locally, especially if you have a child with a disability.

This one doesn’t like the other Premier Inn chain. Checking in was very slow. Only one person helping the check in and there is a very long queue. Also, parking space are very limited, if you come in later no parking space at all and staffs are not very helpful.The room is quite old as well.

The room was nice and the beds were very comfy as usual. The staff were so kind. They brought a birthday card and a bottle of Prosecco to my daughter as it was her 18th birthday. Thank you so much! The location is brilliant. A 5 minute walk into the centre of town

Great Premier Inn what more can you say

Located only a short walk from the Cathedral (albeit under a walkway that the council want you to believe is safer than crossing the road - presumably an idea that was come up with by a man!), its also close to a Waitrose and Tesco Metro. Checked in using self service, which is fine by me, but had to go back down to reception to get my WIFI code from a human being. It wasnt worth the trip, even the 'ultimate' wifi that you get with the premier room or pay for with ordinany room was very poor in the room itself, ok in restaurant. Bad signal and kept dropping out. Apart from the wifi it was all great, especially considering the price. Clean room, decent size, bath quite high to step into so get an accessible room if you have any difficulties in that respect. Breakfast was fine too. Enough choice to keep you going. I am an early bird, at 7am on a weekend its quiet.

Very friendly staff to help sort off bedding due to a booking issue on Premier Inn website, rooms are meticulously cleaned with nice decor. Quiet rooms despite its convenient location.

Very convenient location to walk into town but limited parking at the hotel and was £11 for 24 hours

We always stay and give premier inn hotels 5 * but unfortunately this one let the chain down .Ok for one night but as the windows 🪟 don't open and no cleaning it was smelly after the 1st day,air conditioning doesn't solve it.It took over one hour to check in after 3pm as computers were down and no complementary drink while we wait.I really hope they sort out this hotel as Premier Inn is our go to hotel but this was disappointing.