Poundbakery - Wrexham in Wrexham

Missing items that I have paid for

Went in today and asked for a Veg Curry, took a bite and turned out it wasn't Veg Curry. When taking it back in to explain, in the conversation was the words "it's not got any meat in it". I'm not vegetarian or vegan, it's actually intolerances and allergies. Then asked if I wanted £1 back. This happened at the exact same store approx 2/3 months ago, where they gave me a meat sausage roll. Staff clearly are not putting food in the correct places which is really dangerous not only for cross contamination, for other people with allergies/intolerances.

I bought a cake and request the serving lady to cut it for me as I wanted to eat it nicely. The lady refused it straight away saying "we don't offer this service". Me and my colleagues were regular customers as we are working in the same market place. The previous staff was extremely good and friendly.The new ones are RUDE. She said she is the "MANAGER", Well a lot of applause for such a good CUSTOMER SERVICE and losing more LOYAL customers. It was just a simple courtesy I requested and the previous staff was happily doing this with a SMILING FACE.

They didn’t bring everything i paid for more that £10 was missing

Ordered sausage rolls for lunch, cake and drink. Main bit the sausage rolls were missing. How can you forget to put the main lunch bit in the bag

Delivery was decent on time food was quality but one item missing but overall 9 out of 10 they have never done me wrong

Was missing 4 sausage rolls from my order everything else was great though

I ordered 2 jumbo cheese and onion pasties but only received 1 but I have been charged for 2 can I either be refunded or have another 1 delivered please

There was a pizza slice missing from the order

Ordered ginger bread men and got cakes instead

Food cone cold and wrong order

the very rude driver refused the pancake we nicely made for her

I got the wrong sandwiches I asked for ham and cheese and got ham salad I'm very disappointed

Traditional pasties are amazing as always

As well as driver driving very fast and turning around on a blind corner

no coffee with order, come don't be arsed chasing it as I've tried before 🤷🏾‍♂️

Stone cold sausage and egg bap for breakfast. Will not be ordering again

I didn’t receive my bottle of tango

All food was really cold, so didn't taste very nice

Missing dough nuts 4 caramel doughnuts

Only issue was missing my latte. Arrived hot and on time.

no delivery has been made, despite it stating as deliveerd please investigate urgently

Missing half my order as the driver was to busy on her phone

Fresh and tasty , great value for money .

Order perfect, my items were delicious and hot .

Didn't get all the items that I ordered. Overall the food was great.

Always hot, always spot on delivery!!!

Sent 2 lots of bavarian slices rather than 1 bavarian 1 custard

Delivery good, food not so much! Bread was dry!

Good quality and tasty food, I was happy with the delivery time and way my food was packaged. Thank you.

Staff need to check stock in the fridges, bought a pack of 2 Bavarian slices today. They had yesterday's use by date on them.

My latte was missing , ruined my meal that

two orders from different resteraunts through just eat both marked as delivered, but neither have been delivered. Both resteraunts unhelpful and said its always an issue with just eat.

Missing grandsons sausage roll.

Not everything came with the order, two items was missing from the order.

My order was never delivered, the status says delivered but it wasn’t delivered to me.

We ordered cookies but got gingerbread men :(

Decent food,great price and on time ...

Food was just chucked in the bag pizzas were every were not impressed at all 😡😡

The best bacon and egg toast for this price range you can get in town.

Everything was fresh ,looked and tasted beautiful.would definitely order again.

Not sure I will order again, things missing from order ! Happening a lot lately.

Delivery time was shocking. The map showed it took over 30 mins to arrive. I could see on map they were seemed to be taking detours. Not happy at all.

Food was freezing cold and rock hard.

Mossin a sausage roll otherwise great

Completely wrong sandwich come

incomplete order only bacon roll been sent. no mushrooms were included i ordered chicken baguette, crisps and orange juice as well

All the pastry on hot pies and sausage rolls were undercooked, all soggy inside

Not what I ordered food was stone cold and soggy I want a refund

Always delivered on time or earlier. Food is carefully wrapped and delicious. Would certainly recommend and buy again .

I saw with my own eyes that the employee who was at the cash register and took the money from the customers immediately afterwards went and prepared food without washing her hands

One incorrect item and one missing item

Sausage bap was freezing. Not sure if thats how they do baps as its my first order from there but I can barely chew through the sausage its freezing. Also had a ham and cheese baguette in my bag I didnt order

Good food but got the wrong donuts but they were still nice 😂

Ordered bacon and sausage only sausage no bacon

We bought four pasties from the Wrexham branch there like pulp unknown content were extremely Ill sickness and toilet issues it’s new years tomorrow they’ve poisoned us. Also noticed the pies went on the very bottom shelf of the oven which was crowded on every shelf with the other food items no heat thermometer was used when they came out how they know the insides where cooked was a guessing game , Standards are zero in my eyes no plastic gloves worn staff rubbing there faces and handling food wouldn’t give it to my dogs No way are we going there again they’ve lost our custom december 2022 We’re getting in touch with the health food standards don’t understand 5 stars no way if your Ill put comments on here

Freezing cold breakfast baps and missing drink.

Absolutely terrible, driver ordered wrong order and restaurant are not picking up the phone.

I used to enjoy their food but for a little while now there pastys are just full of mush and not a lot of flavour. Prices gone up but quality gone down. Also staff can be really rude and make you feel very rushed, like you don't even get time to check out what they have.

everytime ive come here the staff are always strangely rude regardless if they're new or not

Brilliant service, baguettes fresh and plenty of filling. Great price , definitely ordering again .

Ordered pepperoni pizza and sweet chilli chicken baguette never got either of those as usual 🙃 I did however get some of those stale cheese bites and stale cheese on toast which even my dog didn't fancy 😅

Bang on every time we order from here pastries always still warm, excellent for a lazy Saturday with the kids

Sausage was burnt , bacon very fatty overall food was stone cold

Not all my order was delivered

They always miss something off the order.

Love the food from here, Good choice, and very tasty. Hot pasties are lovely. Staff are very polite and friendly and store is always spotlessly clean

The hot food was still hot on arrival which was nice. The strawberry tarts were soggy and mushy in the tins. I wouldn't recommend getting these.

There is always part of my order missing! I order 2 of the same thing and only get 1 ? Read the order properly.

Beautiful pasties and cakes though sadly (like most places (post Covid) the prices have gone up - though they are still very cheap. The only problem here is if you bvisit after lunchtime - there is very ;little left some days. Why don't the main supplier send more supplies PS I am not the only person to voice this !! It shuts too early as they often run out of pies/pasties/cakes/filled rolls etc but what they do have is gorgeous and tasty always

Half of the items were missing I got no hot food just got cakes that I did order, tried calling them and they either didn't answer or answered didn't speak and than hung up so not happy with them at all

Missing items very poor no response when requesting a refund missing the chicken burger /hero

Usually great food from here but think something went wrong today. Pigs in blankets and cookies were burnt and baps soggy :( most was binned sorry

The food was so cold and I was missing things I want my money back I had to make the kids other food as that was freezing cold

My property doesn't have a number just a name

Did not have any the food I ordered left so they sent me something I didn’t want instead

I am giving 1stars as my order has not arrived. I had my doors open ready and driver did not deliver

Ordered a too good to go from here and they were closed

Most of the food was under cooked but a couple of minutes in the oven and they were sorted

Food was okay nothing special, bad rating because they charge alot more when you buy on here, plus delivery on top

Everything was delicious. Restaurant immediately called us to let us know part of our order was unavailable and to offer us a replacement. Spot on!

The food was late and half of the food was missing

Food was cold . No cheese or egg on the muffin. It wasn’t a muffin it was a bap.

Food arrived early and delivery driver was very nice, polite and professional

Staff are constantly talking and never seem interested in getting their cue down. Asked for 2 vegan sausage rolls, unfortunately they don't know their food practices as they were touching pizza. I explained that I couldn't eat them as they were no longer vegan and the lady bit back at me saying "they are vegan actually". Clearly your staff need more training in all areas.

Its a shame the delivery driver seemed to of drove over half of wrexham on the map until it got to us and then obviously food was cold and hard. Not a big deal but sausage bap is 1 and half not 2 like it states

Super fast delivery and bacon rolls were delicious. Thanks a lot.

You sent me chicken curry pies instead of meat potatoes pies

The "new" shop on Hope Street is better laid out than the old shop which was too narrow and cramped. I love the carrot cake which is always very moist and tasty, but I'd give the potato and meat pies a swerve as they're extremely bland.

Forgot about my meat and potato pasty’s even though I put it in the notes don’t forget them, not happy 1 bit terrible service!!

Good food but missing items. Just Eat have refused to compensate.

I didn’t received all the food Instead of 6 rollovers with bacon and cheese i had 3. Also instead of breakfast with bacon i had with sausage and I don’t eat sausage.

Pasty was very undercooked, had to bake it more to give it some colour

Missing food! Hot food put on top of chocolate cakes all melted!

Didn't receive an drinks after paying for them driver turned up and said he was given no drinks

Awful food pasties have no taste very disappointed but guess that’s why cheap sent wrong pop as well spent 20 including delivery waste of money

The food was nice and hot and fresh

wrong drink, asked for cream soda - received cherryade, also missing 1 packet of crisps, when i ordered 2, i received 1 never had a problem, but happy to look past this :) as its probley a little mistake,

Lovely delivery driver very friendly thank you

I’ve ordered two from my pound bakery to my knowledge. Whatever I had it’s been so amazing. Love the food that you make !!!!! So fantastic, I’m really pleased with the service. Even through this crisis we are going through at the moment, your making sure customers r getting the service they need. I shall be ordering from yourselfs in the future !!!