Popeye's Pizza (Welford Road) in Leicester

Busy ,worth the wait 🤩 great friendly. Staff ,very clean ,open till around 2/3 am before midnight it's buy one get one free (10/12 inch) pizzas it'd just a shop to purchase and take away. On small but it's a 10 from me. 🥰

Unprofessional and Discriminatory Delivery Experience This review serves as a dire warning against the appalling service received from an unidentified delivery driver and restaurant. The incident has left us feeling discriminated against and utterly disgusted. Upon arrival, the driver was observed parked in front of a open pedestrian gate. Despite clearly seeing me waiting outside holding the door open for him, he refused to step out of his vehicle and demanded that we come to him. When I’ve explained that the card scanner was not working and would have been locked out as it could only be opened remotely from the inside, he became confrontational, giving us an ultimatum to fetch our food or he would drive away. Disgusted by his laziness and unprofessionalism, we instructed him to leave. Subsequently, we contacted the restaurant only to be gaslighted about the situation. The staff insisted that it was impossible for the driver to have walked through the open pedestrian gate, despite the fact that we had been patiently waiting outside. Their discriminatory behavior was further highlighted when they suggested that we were unable to walk a couple of steps, even though we had clearly demonstrated that the gate was our only means of access. The driver's refusal to fulfill his duty and the restaurant's blatant disregard for our experience left us feeling profoundly disrespected and undervalued. We urge potential customers to exercise extreme caution when ordering from this establishment. The appalling behavior of the driver and the indifference of the restaurant staff have made it clear that they do not value their customers or their reputation.

Do not recommend this restaurant as I got food poisoning from their pizza and cheese bread.

I live 7 minutes away from here and I ordered the home alone special. it took over an hour and a half to get my food came slightly warm and burnt would not pick up the work phone either when I wanted to cheak my order DO NOT EAT HERE !!!!!!!

I ordered my food 4:20am and uber was showing me 5am you got your food but I didn’t get my food 6 am as well this shop driver come to my adress to giving the delivery and he called me again he told me I am sorry I forgot your food to bring so I never reccommend anyone to order here

Absolutely joke a desert for 5 and came completely frozen and ment to be there special do me a favour sort ur service I never know any place to do it frozen

I have been a loyal customer of this place for a long time, and it used to be excellent in every aspect. However, over the past couple of months, everything has gone downhill. Delivery times are now ridiculously long, often taking over an hour and a half. The pizza quality has significantly declined, and, most importantly, the customer service has become absolutely terrible. On top of that, the hygiene is very poor when the food is delivered. My dip was completely popped out and messy, making it almost inedible. I won’t be ordering from here again and would strongly advise others to avoid this place as well.

Fantastic taste of pizza and good staff

always good food and excellent service

Terrible customer service told me that I could get delivery then put the phone down on me I called back manager was on the phone basically shouting at me because I was telling him I wasn’t happy and just wanted food delivering very disappointed wouldn’t advise you to get food here

I loved this place so so much honestly it’s great food and the staff is so friendly and welcoming. I definitely recommend coming here

Food taste is outstanding hot and fresh. Delivered on time. Excellent customer service.

the chicken wrap slaps and is good valure

Always good food. Excellent service

I live close by always been a customer their for years the pizzas are great and affordable my kids love them plus the service is fast and friendly recently they closed down for a while due to situations out of their control where people was coming drunk from town and causing trouble late at night the staff are their to offer a service and earn money for their family's and shouldn't have to suffer this however it is back open again I order online and collect in store always good 😀

Sent me the wrong order all together

Have been waiting over an hour and a half for 2 burritos and still hasn’t come never order from here unless you want to waste your time or you unless you like cold stale food!

The delivery was 50 mins late. Then the driver finally called me and started saying 'do you want the food or not otherwise I'm just going to leave'. He was shouting at me didn't once apologise about how late the food was. When I got upset at his behaviour he started shouting at me then saying 'he wasn't going to give me my food'. Then he called back and said 'do you want your food or what' (exact words). When I went outside to get my food he still was refusing to give me my food that I had already paid for and that was 50 mins over the latest delivery time given. He kept shouting 'you should have called the restaurant its nothing to do with me'. I called them about 15 times on 3 different numbers which I had to search for and no one was answering. It was the right number because I has called earlier to ask for extra chilli sauce and they answered then. Which I explained. Then again instead of saying sorry your order was so late he kept holding my food hostage saying 'do you want it or not'. Even though I had told him 'I did' he kept it hostage still. He was refusing to give me the food that I had already paid for, shouting at me and in all of this never once acknowledged let alone apologised for how late the delivery was. I will admit it did get to a point where I swore at him but trust me this PRICK deserves much worse. Then on top of all of this at the end (after I finally got my food) he told me it's his bloody restaurant and he can do whatever he likes. On top of all of this the food was literally awful and cold. It was like eating rubber.

Ordered food and it never came. Tried to call the restaurant to chase up my refund and they never pick up. Went to restaurant to try speak to the manager and he was very rude and l accused me of lying saying that my food got delivered. Like why would l make that up when l have proof of no calls coming from the delivery man.

Horrible service. Customer service is bad and staff is so rude.

Food was never delivered, they claim I was unresponsive when they got to my address meanwhile I was up waiting for the food for the whole time and they did not ring any bell or call my phone line like all delivery drivers usually do, and they claimed they delivered it 4hrs after the order which in itself is wrong. I'm still waiting for a refund, they are a private restaurant with private drivers so Deliveroo claims they can't process refunds either, you have to try and contact the restaurant and nobody picks up the phone at the restaurant. I have accepted that I will never get my money.

Okay I've waited nearly 2 months before admitting defeat and realising I'm never gonna get my £4 back. They missed a burger off my order so I emailed them. No response. Sent a couple more follow-ups, nothing. Okay fine, I'll call. So I rang them about a week later. Nice chap on the phone says they'll give me extra next time or a voucher. I say no, I just want it refunded to my card. He says fine, he will personally handle it. That was a month ago. DO NOT ORDER THROUGH THEIR OWN WEBSITE. They cannot be trusted to make up for their mistakes, and think they can just not send something I've PAID FOR and it's fine?! If you order from here because they're the only place open, use Just Eat so they can refund you if anything's wrong. Also, the drivers are always rude and don't ring/call just dump your stuff on the doorstep. Used them 5+ years never had a good driver. Anyway hope the £4 was worth it.

Ahmed is the best pizza maker, buy pizza here Navi is the best delivery driver <3 Lovneet is the best worker ever I love her

Always get my order wrong and I always order a tub of garlic mayo which I pay for and never recieve it

honestly, i'm saving you money and time, just DO NOT buy anything from here

They are very nice and food Is decent... But they schould change that menu on the Wall , i can't stand to pizza "margarita" or pizza "PROSCUITTO" c'mon, u ran a business, if u try to use italians Word to look Cool, at least spell them correctly , It Is "MARGHERITA " and "PROSCIUTTO"

Disgusting service. Received my pizza 30 minutes late after calling 3 times. The owner was HORRIBLY RUDE on the phone. Have never been spoken to in that way, let alone by a restaurant manager/owner. Actually shocked at the service. Not to mention the pizza itself was disgusting and dry. Highly do NOT recommend.

Ordered food delivery was late and burger was missing fries. I also ordered Deep pan pizzas and got thin crust, called the shop to rectify the mistake and person on the phone said " are deep pan" and hung up. Terrible experience.

1st & last time ordering from here, I ticked no to every choice for the sauces which to me would obviously mean NO Mayonnaise yet all 3 of our burgers had Mayonnaise on them !! Took them straight back inside & told him the orders were not supposed to have mayo on as we have allergies and he replied " so you don't want the Mayonnaise "? Errm that's correct we don't or I'd of said yes on the online order form. We then had to sit in my car & wait for our order to be cooked again. He came to the car with the food and apologised which was a point to him so that can be his 1 star but we won't use this popeyes again. I'm just glad I make my daughter's check their food before eating it or the result could of been very bad. Note to Popeyes( Be more careful checking people's orders or you could kill someone) it's not just you, believe me so many takeaways and big fast food restaurants ' McDonalds/KFC etc' don't take the couple of seconds to check or listen properly to customers and that ends up with annoyed customers and wasted food.

The man serving and making the pizza had a very rude attitude. He continuously got the order for me and my daughters wrong- wrong topping wrong base. I would not recommend as my daughter had an allergic reaction to the base that I specifically told the man not to use. Tried to gaslight me telling me that I asked for the order when in fact he did get it wrong. Please do not order from this place if you value your health and sanity. And the manager of that place seriously needs to be reviewed very rude man.

Food is very good no complaints there, however the rude customer service and blatant lies are unacceptable.

Burgers with a hash brown are always amazing. Chicken nuggets taste like mini chicken balls too. Great place

Order from here 28/10,we were staying at the holiday inn.... Driver rang said he was outside with our pizza... Was nowhere to be found,on either side of the hotel receptions. Rang him back and he said he was in a silver Micra ... Uber said a white bmw ... Checked again no one there so two hotel receptionists came outside to help look for him. Saw a silver Micra with a man inside...asked if he was our delivery,he said no so rang the driver back again and saw this guy pick up the phone,so did the staff...went back over to the car to explain I'd just spoke to him on the phone,he told me to go *uck my mother and proceeded to drive off. Rang the restaurant who confirmed it was our driver, explained to them what he'd said and done,they said theyd speak to him and get our order back out asap... 5minutes later my order was cancelled. Shocking and appalling behavior by the driver. Don't recommend and now I've just seen the reviews on here I'm glad we didn't get it.

My fave for pizza! My bank account hates me but my belly doesn't 😅

food was abysmal , ordered cheesy chips regular chips came also ordered garlic bread and chicken. Chicken was undercooked and the garlic bread looked cremated

Absolute joke. Food never turned up, they kept lying to me, saying that it was on its way. I waited over 3 hours. Wish I'd read the other reviews before ordering, scam artists. Update: They took my money and gave me a £3 discount instead of refunding the whole amount... thieves.

Come on guys!!! You used to be good, but now the burgers are tasteless. The salad is off also. Bring back the old ingredients!!

Really good pizza. Good price. Open late. Friendy guy.

absolutely disgusting. Came over 2 hours late food was horrible. workers were extremely rude don’t recommend worst food i’ve ate. cheesy chips are disgusting shaped like a brick and is extremely soggy.

Food was cold the meat tasted funny had a some kind of tang to it place looked like it could do with a clean just horrible never go there again

forgot my pizza, then as they closed they just refunded it and said they ran out of pizza

Absolutely vile. Coleslaw was pure liquid and smelt gone off, the pizza was massively undercooked and just tasted of dough and the cheesey chips had a solid block of rubbery substance stuck to the top.... NEVER EVER AGAIN.

Decent triple cheese burger, cheesy fries were stuck to the bottom of the box and the onion rings were awful, at least the food was warm though

Great food quick and helpful staff

My order arrived on time, however the bottle of cola I ordered wasn't. After several attempts to contact Popeye's via phone, online and even the driver to see if he'd just left it in the car by accident I have had no luck getting through to anyone. The shops number will just ring until the message they're unavailable to take the call sounds and disconnects the call, online cannot do anything about orders so I've wasted a couple of quid at least now trying to sort this. Disappointed.

Worst food and worst customer service (also hair in the food god knows what else) avoid at all costs

Fresh food and great customer service

I know this place probably doesn't have the best opinion and they have only 3/5 hygiene rating which is concerning, but my experience there was better than I expected and the food was very tasty. Also they were the only place in town open this late on a weekday, so that's another reason to go there.

Don't know what to say. As always spot on.

Worst take away with very v v v v v v poor customer service. The guy in the front have a serious attitude issue. Useless people's.

These guys have a serious attitue issue, extemely rude even to a very reasonable request. The food is appauling. They should be shut.. Avoid at all costs.

Ordered food, said it would get here at 9pm. called them at 9:30pm and they didnt know where the driver was or what I had order to the address. They called me back and said they had called a few times (no calls at all), they said they left the food on the door step and there was nothing there as I had been checking regularly. DO NOT ORDER from this place because theyll just not bring the food and tell you to contact just eat. absolute joke

Very poor customer service! Once you place your order, you can sleep and wake up the next morning and you order wouldn’t be ready! Absolutely disgusting manners

Best food I’ve had in a long long time !!! Triple burger was amazing!!! Chicken wraps well worth a crack also xx thanks Popeyes xxx

Don't try Poor customer service & hygiene. I found a hair in my food, when I called back to complain I was told because two people working there were bald I was lying and refused a refund. I wouldn't have really cared too much and would've have been fine with a refund, but as a customer being told you're lying is disrespectful and very unprofessional. The first and last time I'm ordering from here, I'd advise you not to even try it.

Delivery time was a long time, but the food was worth the wait. Generous portion size, good customer service when I phoned up to ask where the delivery was. I recommend the chocolate pudding! Thanks!

Cheap meat that smelled foul, raw dough, and to top it off awful customer service! Dont waste your money

Disgusted with them. Ordered last night didn't get some items. Paid for I might ask. Couldn't get hold on restaurant! Avoid at all costs.

Ordered from Popeyes by phone, asked if we could pay by card. Later had the delivery person turn up and said they only accept cash. Had no change. Called the Popeyes place, asked on why they said to my partner that they could pay for the delivery by card, but never got asked for card details nor told to order via JustEat. Unprofessional service. Got told that my phone number would be blocked and that I was wasting their time. I would suggest you just order from them via JustEat as that is the closest to professional service as you can get. Never again will I order with them on such a late night. Unprofessional and rude.

Poor phone customer service ! Rude and disrespected! I was ordering 2 portion peri peri chicken and when the food is coming it’s BURNS and the taste is BITTER !! Can you imaging how terrible it is!! I was call them back and ask for swap but they said it too far to deliver?? And suddenly said they run out of the chicken? It just 23:45??they also said (that’s how we sell it to customers ) And just hand up my phone? I WILL NEVER EVER ORDER THIS RUBBISH SHOP AGAIN!!!!!!!!!!!!!!

Good food open till 5.30am 7 days a week.

The food here is very nice, often ordered on just eat. Only thing is it’s unsettling when it doesn’t have the proper ‘halal’ certificate in the shop.

The man who picked up the phone was very rude and disrespectful. I would not order from here again in my life if they keep having this kind of appalling customer service.

I placed an order for 2x cheesy chips the chips barely had cheese and it wasn’t even stringy cheese it was like lard, 1x quarter pounder beef burger very stingy with the mayo and 8 piece chicken strips. They did not deliver the chicken strips I called up at 2:30 and was told chicken will be on the way soon, come to 3am I called back up and they had then said the driver has just left, chicken arrives cold ! (** the chips tasted like they were microwaved**) No Covid protection wasn’t worn by both drivers!!! Very disappointed waste of money! The shops rate is 3! Should be above 4+

Poor telephone manner and have to wait 2 hours for delivery not good no thanks

My food didnt come and when I called them I got told that I am calling wrong shop?

poor service i ordered a meal at 5 and it never came no-one is answering the phone or email plus they charged me NEVER ORDER FROM HERE!!!!!

This is the worst takeaway in England. Hands down. Not because the food is bad... It's because the food doesn't turn up. I was waiting FOUR hours for my delivery once before I cancelled it at 2am on a Wednesday! and two and a half another time, 2 hours another and an hour and a half my first time. I can't explain how difficult it was to try and communicate with these people. The staff is so aggressive and nasty to the point I was scared! I had a man shouting at me down the phone, telling me to shut up for asking where the food was and I was being calm even though it was two hours gone waiting without it. I will never be ordering from this hell hole again.

On point & open till 6am so its very handy..staff are friendly & funny

The food was ok but it's not as the menu states telephone manner is poor

Awful service, took over 3 hours for the Food and when ringing for updates the man answered with “ why are you ringing again “ horrible service. Will never order again

Ordered food which was late. Rang and called. The person on phone seems to have no sense of customer service. Oh its late. Deal with it kind of attitude. And just put the phone down. Wow.

Pengest munch going, love tie place

Awful experience! I ordered the food at 3:30am and it’s 6:30am and still not received order. I could of Walked there by the time my delivery’s came (4miles). the geeza on the phone spoke as much English as a hamster, he has said 3 times orders coming soon but no sign. Will not be using again would rather fly to Venice and Make my own pizza. DONT CARE

Great customer service and a friendly bunch

Very bad I order chicken nuggets 3 days ago and found a piece of wire in side them I took a picture and sent it to the driver to show to the shop I called the shop but didn't want to know very bad I will never order from that shop ever again please read this before you order

The burgers are really tasty...

Reasonably priced fast food, swift convenient, no hassle

Poor quality hour and half wait not very nice at all

I liked the food, but i was not overly impressed with the service

Had another fantastic pizza. To be honest it's usually early morning but tonight we had a delivery. Perfect pizza, very hot, cant recommend more. Perfect staff, excellent service, prompt delivery. Will be using again and again x

Está bueno,pero ya van dos veces que me duele la barriga al otro dia

Excellent food and service. Well done ✅💯

Extremely poor service and rude staff. Pizzas took over 90 minutes to arrive. Driver couldn't locate one of the most known streets in the city centre. 2 pizzas, 2 portions of chips and garlic bread all arrived stone cold. When I called I wasn't even offered an apology. The response from the owners was 'what do you want me to do about it?' The only resolve offered was the delivery of a single pizza in another hour. I explained that I had already waited 90 minutes and I wouldn't want to wait another hour to eat. The response to this was 'you ordered from deliveroo so take it up with them'. At no point was I rude so the attitude was completely unnecessary.

Great fast service and the food was lush, it only took 20 minutes from order to door normally I have to wait yonks. Will be ordering from them again soon. Thanks

Very tasty pizza. And great offers. ❤

Ordered from here Saturday 23 march 2019 a home alone pizza meal deal and a buger My order was over half an hour late the food was cold and the burger was missing the delivery drive was rude and unprofessional instead of bringing my order to the door he called me from his and told me to come out and get it him such an arsewhole and very rude so I have learnt my lesson and will never order from here again nor would I recommend this place to anyone and to top all that I just read an article online saying this branch of popeyes welford road Leicester received a zero rating for hygiene. Take my advice AVOID AVOID AVOID.

Quality customer service is extremely bad

Very convienent fast food outlet. The pizza taste good and the burgers are standard. I recommend the spicey americano and the tandoori chicken pizza.

I love ordering from here it's always been early and the bacon cheese burger is amazing. I normally order on just eat and every time I have ordered I have never had any faults with the food or delivery I would deffo recommend ordering from here

Best take out and dine in healthy food friendly staf love this place

Gave me exorcist-level puking for 2 days. Grim.

The delivery driver literally didn't get out of his car. Turned up smoking weed out his window, I didn't get my full order. Police were informed. Will never go here again.

Great place for a late night burger

Food was undercooked staff was rude (especially cocked eyed guy) food is basically from Iceland and I highly recommend you don't come here.

Best place to get food from late at night. Pizzas are brilliant delivery can be long but staff are very polite and welcoming.

Very tasty food and good customer service

Decent food but tried to charge me extra sneakily - check the menu prices!

Good place to eat late (very late) at night. Food is just perfect.

They advertise 'add bacon + hash Brown's 80p but fail to state they r each. False advertising.