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3.7

Based on 1.620 opinions finded in 3 websites

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Nº 615 in 792 in Conwy

Nº 193 of 243 Other cuisines in Conwy

CUSTOMERS TALK ABOUT DISHES WITH..chickenlambroastfishpuddingvegetablesladymeatpiesteakpaycookedbeautifulmustoldcheese

comment_iconOpinions

The Sunday roast is nothing like advertised. We thought we’d researched well for a location for a good Sunday roast. How disappointed were we. The food came out very quickly and was literally looked & tasted like microwaved rubbish. The roasts were like out of a bag and the veg was like the mixed frozen veg bag from supermarket. The cauliflower cheese was watery and very bland. The staff were friendly but I would not recommend this place for food. The dining room also felt soul less. There are other better eating places within this location.

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Ms H . 2024-11-12

MORE AT TripAdvisor

Disappointing Sunday Roast, frozen mixed veg, frozen roast potatoes . My chicken was good but the beef was poor my husband and 2 people on the next table left this or fed it to one of the many dogs in the restaurant, and the 'extra' cauliflower cheese was very sad - end of a frozen bag possibly , not crisped under the grill and all loose bits and pieces.

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Penny W . 2024-11-12

MORE AT TripAdvisor

Service was great, quirky and welcoming atmosphere, but I am so sorry the food was absolutely terrible!!! Soggy floppy sausage...frozen potatoes that were dry and hard, and something that barely resembled cauliflower cheese!! Just yuck

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Vicki Kirkpatrick . 2024-10-15

MORE AT Google

Booked table for 7. Turned up and they said we have to sit outside. At 7pm, in October. They seemed annoyed that we were "another table WE didn't know about" despite accepting our booking. The book looked basic from the menu. We had to queue at the bar to find this all out, so we took our drink and left without bothering for food. Shut a shame

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Dan Thorne . 2024-10-05

MORE AT Google

A good old fashioned pub grub.Service was good and dog friendly.

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Stephen Roper . 2024-10-03

MORE AT Google

I’ll start with the positive . Great location . The en-suite was not fit for human habitation please see photos, pictures paint a thousand words. We are due a full refund which we still haven’t received and the manager doesn’t return my calls . Please don’t stay here if you value your health . The hotel is a catfish and nothing like the photos advertising it. The pictures are of our en-suite men’s bar toilets and reception area.

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James F . 2024-10-01

MORE AT TripAdvisor

Best food in a box I've ever had.

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Tony Martin . 2024-09-22

MORE AT Google

Honestly I've always had a good experience here, but the shorter bartender was a major problem.. he complained about his working hours constantly, incredibly sarcastic to me and other customers, even when I intentionally was taking it on the chin since like all of us, maybe he's having a bad day or something, he just gradually, openly got worse, till the point where I couldn't pretend to see this as some sort of "oh god this job sucks, I can't wait to finish" kind of joke anymore, it genuinely took me by surprise till the point that I felt conflicted to even fake smile at his remarks. I really debated leaving a review to avoid coming off as sort of Karen type lol, but my mates are truly shocked by how he was.. this behaviour is not acceptable and needs acknowledging. The guy openly complained and embarassed me about my order being complex besides me explaining it to him clearly (and nicely too! It was such a small drinks order), and then intentionally stares long and hard back at me while shaking his head multiple times throughout the whole interaction of this order, scoffing, smirking, and then finishing with an obnoxious, loud sigh muttering the time he finishes his shift, genuinely unbelievable. I get you might have had a long day perhaps, but please don't take this out on everyone else. I've worked the exact same job as you in the past and yes I'm empathetic as some days it can purely seem like a slow pay day, but there's no excuse to behave that outwardly negative. Maybe it was some weird attempt at banter, but it really didn't come off as that to myself or anyone else.. big lack of self awareness if you think that is an okay way to behave too. It sucks but I'm glad to say I've never experienced this bad of an experience with being served even close to similar as here, it's an absolute shame too since the other bartender was a really sociable guy, super friendly! And usually a great pub, but to this person.. please learn some proper people skills or a little restraint, someone in the beer garden overheard me when asking my friend for a second opinion, and this person also joined in with his own negative experience. We were so friendly to you, like come on man? Lol

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Brandon Barrett . 2024-09-15

MORE AT Google

Friendly place with good advice on local area.

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Dick Schmitt . 2024-09-13

MORE AT Google

Booked today for a small university leaving party We ordered starters and mains the food was out of this world I don’t have a bad word to say I have eaten out a lot in betws (localish) I this now my favourite place we had a server called Tom he was attentive knowledgeable and funny to the point I tried to recruit home for the company I work for hahah we all had a real enjoyable time thanks Kelly pritchard.

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Kelly pritchard . 2024-09-13

MORE AT Google

A pretty disappointing stay for one night. Two of us booked in for a one night stay and paid around £90. We didn’t expect a lot for the money and knew that we’d be staying in accommodation above a pub so expected some noise and basic rooms. On arrival we we found a nicely decorated room with enough space for what we needed. We weren’t there long though before realising the poor cleaning that had or hadn’t been carried out. First of all the mini fridge had a half finished bottle of Rose inside from the previous guest, the windows have many decent size cobwebs on the inside which have clearly been there for a long time, but worst of all the shower has a build up of grime across all seals and edges, I say grime because they easily wiped off while in the shower. Pretty disgusting if I’m honest. The room was very dusty to the point that we could write on the lamps, mini fridge and even the floor. We decided to have some food and ordered the Sunday lunch. There was a decent amount of food but found the meat to be very dry and had to ask for more gravy, this was no problem and they helped us with this quickly. Not worth £16.99 though I’m sorry. The WiFi also doesn’t work in the bedroom but there is EE signal so we used our hotspot for the Netflix. Another point is that the sash windows couldn’t be kept open, they can be lifted but fall straight back down which wasn’t ideal in a warm room. On the plus side the hotel was in a decent location, and considering the room was above a pub it was completely silent at night. The shower was powerful and there was a selection of toiletries included. I felt for the lady working the restaurant as I feel she was being let down by her staff. She was apologetic about the issues but at the same time offered no discounts or free drink or desert to compensate for the inconveniences which would have been welcomed. When we checked out nobody could be found in the building so we didn’t have a chance to discuss the cleanliness which we only came to notice at night once we spent enough time in the room.

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Jordan Wilcox . 2024-09-09

MORE AT Google

Waited 45 mins for an insipid looking pie that resembled a frozen pie from a cheap supermarket, frozen chips and peas. The soup I ordered was advertised as sold with warm sourdough bread but actually came with cheap sliced bread. Steak meal that my husband had wasn't much better. The couple who came in 10 mins after us were told there was a 30 min wait for food but got served their burgers before our food arrived. Will definitely not eat here again. Oh and the toilet was filthy, water ? on floor and an overflowing bin.

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Karl Jevons . 2024-09-01

MORE AT Google

Fantastic little pub bringing life to a beautiful remote part of the world. Me and my mates travelled from Norwich and London to enjoy Snowdon, and this pub made it even more enjoyable. Bar staff were legends and the drinks were good value. Would recommend 🍻

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G Carter . 2024-08-29

MORE AT Google

More of a pub with rooms than a hotel/inn. The bar downstairs was open until 2:40am, loud music and rowdy clientele keeping us awake well beyond what is reasonable to expect. “Double” bed was two singles pushed together, cobwebs in the corners and nowhere for clothes in the room, so you live out of a suitcase. No parking should have been better advertised, there is parking on the roads nearby or in a pay to play car park over the bridge. Great location but feel like we massively overpaid for what it is.

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Rob10y . 2024-08-25

MORE AT TripAdvisor

Best chippy I had bruv, Curry Sauce thick, and chips perfected and fish slaps. On top of that some leng ice cream

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Reuben Lumsden . 2024-08-24

MORE AT Google

Didn't stay long..just had a quick half but the staff were friendly and the cask local Welsh ale was great 😃

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Rob Wiles . 2024-08-22

MORE AT Google

Fabulous food. Fabulous atmosphere. Fabulous service. We ate here for 2 nights running, choosing form the special dinner menu on night 1 and then the main menu on night 2. The Linguine with Chicken was tasty and a generous sized portion. Thank you for providing a fabulous experience.

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Lou B . 2024-08-21

MORE AT TripAdvisor

Had Lunch and a pint for less than £10 per person. They checked with the chef for gluten free options for us and the food was served in a timely manner. Good food. Allowed dogs, an absolute gem of a find and well worth a visit

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Tracy Sherliker . 2024-08-19

MORE AT Google

Stopped here for lunch today, great pub grub and local ales at good prices. Good friendly service from the young man behind the bar.

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Andrew Richards . 2024-08-19

MORE AT Google

Didn't eat there so cannot rate the food, but the bar staff and the owners were great. Chatty, welcoming and fun. This has to be the pub with the best atmosphere in Betws. Dog friendly, great drink offers and a huge selection. The outdoor section is great also. We went there three times and we were only in Betws for two nights!!!

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Nicholas H . 2024-08-14

MORE AT TripAdvisor

Didn't eat there so cannot rate the food, but the bar staff and the owners were great. Chatty, welcoming and fun. This has to be the pub with the best atmosphere in Betws. Dog friendly, great drink offers and a huge selection. The outdoor section is great also. We went there three times and we were only in Betws for two nights!!!

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Nicholas Hawe . 2024-08-14

MORE AT Google

We visited for lunch 11 8 24. Mains came with no problem and were delicious. However, we ordered 2 biscoff sundaes which hadnt arrived after 50 mins. We had to ask for a refund as car park time was nearly out. the lad behind the bar was doing the work of at least 3 staff - he was on his own takibg orders, serving at the bar - he had to leave the bar unmanned while he made 3 take out coffees and also had to sort out draught cola which wasnt working. He was doing a great job but it wasnt fair that he was on his own - come on management and get staffing sorted!!! Our desserts still hadnt arrived after 50 mins so it seems there were no kitchen staff either. The pub is really lovely and mains were fab - just lack of staff let the pub down. U should not expect 1 guy to run the whole bar on his own. And,as i say, there didnt seem to be any waiting on staff or kitchen staff either. It was lunchtime 1-2 pm???

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Bev Walker . 2024-08-13

MORE AT Google

Stop at the inn for 3 nights, staff and owners are friendly and attentive and location in perfect , but all place is dirty and dated. Missing bulb in the lamp, dirty bathroom, dirty coffee mugs, broken toilet handle, windows don’t really close and life music every night in the pub garden. After all day of hiking we couldn’t even have a peaceful sleep.

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Ania M . 2024-08-12

MORE AT TripAdvisor

Reserved a table for out anniversary but when we got there a table hadn't been reserved (a the sign had been moved). It was very busy and didn't seem enough staff to well. Staff were basic polite, and food was ok. I think we may have gotten it at a bad time because during the day for drinks (when we went to reserve a table) tje young lad behind the bar was friendly and professional. Unfortunately, he wasn't there during evening service.

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Louise Popplewell . 2024-08-12

MORE AT Google

Good food not too pricey. Vibey atmosphere

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Bronwen Hatch . 2024-08-11

MORE AT Google

The restaurant deserves five stars and the hotel section three stars. Hence a total of 4 stars. The food was tasty and the service very nice. The hotel was simply very dirty.

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sebas tiaan . 2024-08-10

MORE AT Google

Standard pub food, decent beer, classical pub if you're looking for live music.

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Vincenzo Cusolito . 2024-08-04

MORE AT Google

This place is a gem! We stayed for a few days and had a great time. Very comfortable rooms, delicious breakfast and super friendly staff!

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M R . 2024-08-02

MORE AT TripAdvisor

Quieter and less tourist-ridden than most of Betws y Coed

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Hector Davie . 2024-07-27

MORE AT Google

Local pub with outdoor seating. Close to the bridge and village center. The selection of beers is quite limited, but you can find something you like; pub food is not above or below average.

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Michaela . 2024-07-16

MORE AT Google

Lovely pub (with B&B) great pint of Purple Moose, probably the best pub in the locality.

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Nigel Watts . 2024-07-16

MORE AT Google

Had a fantastic Sunday lunch here yesterday (14th July 2024) Well worth a visit, very pleasant and helpful owners. Wishing them great success for the future.

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Sheila Roberts . 2024-07-15

MORE AT Google

Great service and food, very good value 👍👍

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Darren balchin . 2024-07-13

MORE AT Google

Lovely pub great spot, terrible rude bar staff woman. Was gona order lunch d cided not too as the woman was so rude, sighing and rolling eyes etc. spoke to another couple also decided against ordering too as they had same experience. This pub needs to get rid of this woman it's costing them money and there reputation

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Jess . 2024-07-10

MORE AT TripAdvisor

A lot of money for what you get, stayed for 3 nights as a birthday and wedding anniversary treat, Was shown our room, no mention of breakfast, or going in and out while pub was closed, Had to keep asking tea, coffee sugar as it was not replenished, was on top floor had to go get milk every time we wanted tea, Bedroom was ok a bit dusty, nothing special, they need bigger towels, A lot of money for what you got, Bar staff ok but need to ask who next instead of just serving who ever,

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It’s me . 2024-07-08

MORE AT TripAdvisor

Arrived during the England game so it was naturally very busy everywhere. I was abit concerned that there was no onsite parking, however did manage to get into the last space in the car park opposite for £2 overnight rate 6pm til 8am. (Moved the car the following morning to a free street space) We were welcomed by the new owners Mike and Jennie who apologised for the busy atmosphere, however we loved it and praised them for being so full. We were shown to Room 5. Had a double bed and a single bed. Beautiful cozy bedding. The shower was incredible, loved it. We were seated nice and quick for dinner, had the mixed grill, the steak was cooked to perfection 👌 Full English breakfast in the morning was lovely before heading out for a walk. The Sunday roast was absolutely spot on, plenty of meat and the beef was cooked well. We found our hosts to be very attentive during our 2 night stay , very friendly and happy to chat whenever we went into the bar. It's an old building, it does have its creeks and heavy doors so there is some noise but it's in a perfect location especially if you're visiting zip world, reasonably priced across the board and well worth a return visit. We will definitely be back, thank you for a lovely relaxed stay

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Nicki W . 2024-07-08

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Came here quite a few times over the years and never had any issues but visited the area for business and nipped in for a quick lunch and what can I say it was nothing but disgusting and the new management weren’t much better either!

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Lucinda R . 2024-07-05

MORE AT TripAdvisor

Great selection of food, pub classics too. I had the steak and my partner had veggie sausage and mash and both were wonderful. Staff were really friendly, dogs welcome and dog treats on the bar. Loved the atmosphere too.

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Victoria M . 2024-07-04

MORE AT TripAdvisor

Good price. Too small, no lift clean but not very clean.

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elza niero . 2024-06-29

MORE AT Google

Very welcoming pub, good atmosphere.

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Ian Dawson . 2024-06-27

MORE AT Google

My wife and I called in at the Pont-y-Pair Inn for lunch one day last week during our first visit to the village. It was surprisingly quiet, very nice surroundings, but probably hadn’t been open long. We opted for a main course each from the lunchtime menu – the cheeseburger and scampi – with a welcome additional drink each for £1. The food came quickly and was very tasty, so overall very good value. The lady who served us was friendly and efficient so we enjoyed out visit to the Pont-y-Pair!

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Paul R . 2024-06-26

MORE AT Google

Good friendly staff. Good quality food and drink at reasonable prices. Will return.

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PETER HUGHES . 2024-06-24

MORE AT Google

Great for a drink, well kept ales and some local beers available in bottles. Great service in recommending the beers to try😁

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Peter Firth . 2024-06-21

MORE AT Google

Very friendly Stuff, new Manager, good Pool table

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Cars-and-Boxes Modellautos modelcars Matchbox . 2024-06-16

MORE AT Google

Lovely pub well situated very clean and friendly however no breakfasts available all toiletries except soap or handwash and no milk for refreshments didn't sample the food I dined out but lovely beer garden

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John Sheldon . 2024-06-15

MORE AT Google

Gorgeous pub, friendly staff and phenomenal grub and very reasonably priced - great selection of food and drinks too, can’t recommend enough!

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Hannah Wilder . 2024-06-12

MORE AT Google

We booked in for a nice Sunday roast. Unfortunately the roasts hadn't been delivered. We decided to stay anyway but my mushroom pudding was tough at the bottom,my husband's pasta very ordinary but my son enjoyed his chicken platter. The staff are very welcoming but we were so disappointed about the lack of roast dinners after a long walk

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Katherine Moore . 2024-06-11

MORE AT Google

Landlord seemed like a top bloke. A warm welcome! Nice beer, food was good 👍

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W M . 2024-06-09

MORE AT Google

New managers are amazing, you can tell they have experience in the industry. So friendly and curtious. Mike and Jenni I wish you all the best.

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Mark Parker . 2024-06-09

MORE AT Google

V good service at the bar,good selection of drinks.

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Steve Watts . 2024-06-07

MORE AT Google

Great place for a pint. A few colourful characters Friendly service Beer reasonably priced

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Mark Tiernan . 2024-05-26

MORE AT Google

What has happened to the ponty pair? After all the money spent on refurbishment it is well on its way to being a run down pub as it was before, people with feet on seats which should have been addressed by the bar person but totally ignored,Better management would be an asset to the pub,we were hoping to book 2 weeks accommodation in August but we will now look elsewhere

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Jackie Kiely . 2024-05-25

MORE AT Google

Typical pub atmosphere. Fresh drinks, possibility to sit inside and outside with nice views, cheap prices

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Just Emkot . 2024-05-21

MORE AT Google

Great service, good choice of beers, live music when we visited from Walian Banshee who were excellent! Well worth a visit..

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Carl Oakton . 2024-05-17

MORE AT Google

Me and my boyfriend stayed here after climbing snowdon and I love this place lovely atmosphere lovely people just over all lovely place, booking for another visit this year can’t wait!!!

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Drew carterxo . 2024-05-16

MORE AT Google

Fabulous food, great staff, reasonable prices and the beer was great!

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Pete Norman . 2024-05-15

MORE AT Google

Booked a table as there was a group of 10. Staff were very attentive. Service was very good. Food was excellent. Clean plates all round. Will be back again next time we're in North Wales.

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Sarah Chichester . 2024-05-10

MORE AT Google

The place stank of dogs, barmen didn't seem to know what they were doing, toilets were a mess.

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Hugh Spence . 2024-05-07

MORE AT Google

I'm American. We booked a room online ahead of time. Found there was no place to park even remotely close to the hotel. Everything in the area was closed by the time we arrived at 5. Check in took a bit. The room is old, but clean. Shower was decent. The room never gets dark as there was light coming in from the side of the building round the curtains all night. We were exhausted so it was comfortable enough to sleep a night, but wouldn't book it again.

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Dawn Jorgensen . 2024-05-03

MORE AT Google

Fantastic pub with great food and a good selection of drinks. I recommend stopping in if you're in the area!

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James West . 2024-04-22

MORE AT Google

Car park over the road menu is typical pub food needs updating lovely bar staff. Quick service it was very lively last night the local rugby boys were in very noisy but a happy atmosphere would visit again love Betsey y coed

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loretta Bamford . 2024-04-21

MORE AT Google

Cosy pub, very dog friendly, good food and drinks! And excellent service!

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Dorien Schouppe . 2024-04-10

MORE AT Google

i bought a couple of drinks & a packet of crisps. all good. 'nuff said.

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Alan Relph . 2024-04-08

MORE AT Google

DOG FRIENDLY!!! Worth 5 stars alone! Ignore some of the negative reviews and give this place a go. Bar staff are friendly and funny. Food is decent and served pretty quick too. Highly recommended 👍🏼👍🏼👍🏼

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Nick Jones . 2024-04-07

MORE AT Google

Came in for a quick drink before exploring more of the area. Very nice atmosphere. Thank you

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Traveling Tourist . 2024-04-04

MORE AT Google

What can I say I’m truly gutted about my recent visit.having stayed on a few occasions over the past year I’d always look forward to returning the service used to be a treat the guy from London always used to remember me and make me feel a part of the community that existed in the pub,but unfortunately he is no longer there and there doesn’t seem to have that welcoming warm atmosphere but it won’t stop me coming back as the village is stunning. Staffing issues

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Mobile68620134275 . 2024-04-03

MORE AT TripAdvisor

We visited this place a few times over a four day stay. It was a great local pub: we had food once which was decent (that day lunch service was till 3.30pm), drinks only on other occasions. This is a pub not a restaurant so the food service/experience is a pub food service. It's a busy little spot and not huge inside so getting a table can be a challenge - it wouldn't appear to be somewhere that could reserve a table easily. Pool table at the back and beer garden with heaters. If you have time to have a drink and wait you'd probably get a table within 20 min.

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0011223344 . 2024-04-01

MORE AT TripAdvisor

Tried to book this place to eat,they don’t answer the booking line,they don’t reply to emails and the online booking service is only until about 6pm,so we went in on Sunday night to eat and the place was empty so I asked the barmaid if they were still serving food and she looked at me stone faced and said no we are not,not even a do you want to book another night so we went to other places who seemed interested. Dot bother with this place if you want to book ahead

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MarkT823 . 2024-03-30

MORE AT TripAdvisor

Nice pub,food ok and reasonable. Staff were nice apart from the very rude blonde lady, flet like she actually went out of her way to be rude and obnoxious.

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Gemma Owen . 2024-03-29

MORE AT Google

The bar staff - blonde haired lady needs to understand that they are working in the hospitality industry. It may not be the ideal job you wish for but come on, the miserable face and lack of enthusiasm puts people off.

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Gary Hatfield . 2024-03-25

MORE AT Google

Greeted by an unwelcoming, rude blonde member of staff. Not worth the visit when there are many other (and nicer) places around. Had a reservation, which wasn't acknowledged and was told to sit anywhere we could find.

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Brogan Harris . 2024-03-24

MORE AT Google

Great pub in a fantastic location. Food was excellent and bar staff very friendly. Dog friendly too. Highly recommended.

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Colin Evans . 2024-03-23

MORE AT Google

Heather the barmaid was unfriendly, lazy and rude. Only interested in talking to the regulars. I wouldn't employ her at any price.

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Ednme . 2024-03-12

MORE AT TripAdvisor

We booked a table for midday for 6, for lunch. Unfriendly woman eventually let us in the hotel at 5 past, having seen us waiting outside for a good 10 mins...no conversation or welcome from her at all, no table ready for us, or laid...we had to manoeuvre tables ourselves to accommodate our party. Incredibly unfriendly! Only spoke to us when she absolutely had to! Not offered menus, and when we asked, she plonked them on the bar for us to get...despite the fact that out table was about 3 foot from the bar hatch where she was standing, not doing a lot! We were the only people there at that time. When our food arrived we had no cutlery or condiments on the table, so we asked for some...and were told to get our own from the other side of the room. The food was below average. Everything overcooked and dry. Desert was just OK. We were really disappointed, and couldn't understand why the service (if you can call it that) was so cold and rude. It must be a real challenge to be that grumpy and miserable! Didn't see her smile once the whole time we were there. We're local to the area...so don't be fooled into thinking that only the tourists get poorly treated! They absolutely don't give a stuff. Do yourselves a favour...go ANYWHERE else! Anywhere else will be 100% better!! With attitudes like that, they won't be around for much longer anyway 😁

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Marian J . 2024-03-12

MORE AT TripAdvisor

Value for money was excellent, portions were very good, only disappointed was the veg, its was a bit to under cooked for my liking, a like a bit of crunch, but it was virtually raw and the gravy could have been a bit thicker. But all in all was good.

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Malcolm Davies . 2024-03-12

MORE AT Google

Typical village pub. Dog friendly and food looked really tasty. Defo be back again

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Dan Barnes . 2024-03-11

MORE AT Google

Hazel is the best bar staff highly recommend nice pub friendly environment hazel is the one to go to so lovely xx

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Grace Teresa Lowe . 2024-02-22

MORE AT Google

Just eaten here. Chips, pie, peas and gravy. Everything cold except pie. Presumed it had been microwaved. I give larger portion of chips to my grandson who has just turned two! Home now with a large plate of beans on toast to fill me.

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Patricia Peers . 2024-02-21

MORE AT Google

Service was great, quick and friendly. We enjoyed the meal. Thank you!

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Laura Wood . 2024-02-12

MORE AT Google

I'd booked a table through Open Table for the Valentine's menu at 7pm on the 11th Feb. Open Table and the pub website stated that this menu would be available from 9th Feb to the 18th Feb. I read some reviews on the day we were due to go and saw that some people who had booked through Open Table had arrived to find the pub had no record of the booking. I also googled the pub and it said the kitchen closed at 6pm the day we'd booked for 7pm. I rang the pub 6 times without getting an answer and sent an enquiry on their website, again with no reply. We were staying nearby to the pub so popped in at around 5.30pm to check and sure enough the kitchen did close at 6pm. The lady on duty didn't seem too bothered by this, just saying she didn't know why we'd been able to book a table at 7pm. I asked about the Valentine's menu to be met with no, that menu wasn't available until the next day. I showed the lady the pub's website on my phone, that stated the dates it was available. She took my phone from me to show the kitchen. It was agreed, somewhat reluctantly, we could have the menu, albeit with a couple of items missing. The food was really nice. Unfortunately, it was rather spoilt by the booking fiasco and the indifference shown by the staff.

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karolynnee . 2024-02-11

MORE AT TripAdvisor

Nice pub but overshadowed by bar maid who was more interested in texting than serving ...waited 20 mins stood at bar.... previously my partner asked what gins available to be told'they are down there' so she had to push her way through a load of blokes to look..... was going eat there but decided to go to ' the stables' instead....lot nicer environment....... we all have bad days but this woman certainly took it out on the customers.

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Jarrod Williams . 2024-02-04

MORE AT Google

Not a review against the food. Made our reservation for Sunday at 5pm via their website, using Opentable. When we arrived, the team didn’t have our booking, and despite us providing email confirmation, we couldnt have a table as they had closed the kitchen an hour earlier than they advertise online.

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Jennyflofly . 2024-01-30

MORE AT TripAdvisor

Empty pub but probably better in busier periods, had scampi and chips with peas, scampi hot, chips Luke warm and peas cold on both dishes, fruit crumble very nice, very tasty and hot (husband had custard on his and he said that was hot too) otherwise nice looking place maybe better in summer and price wise 2xmeals (main and starter or main and pud) £12.99 each not bad.

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helen Postle . 2024-01-25

MORE AT Google

Food was OK. Desert was a bit of a let down. Long wait for food but maybe we arrived at a busy time of day.

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Richard Thornton . 2024-01-18

MORE AT Google

Great little hotel in a great location, food, drinks and accommodation is good value for money. We spend a weekend at the hotel, very casual feel but warm and welcoming experience.

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Companion23150873929 . 2024-01-15

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Booked this place for Sunday Lunch which was confirmed by email admittedly through Open Table. Turned up at the given time and there was no one behind the bar, no food being served that we could see and virtually no people in the bar!! Why make bookings that they have no intention of keeping. We’d travelled a way to get there and basically it was a waste of time

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177christine1956 . 2024-01-14

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After enquiring about a large booking for 14 people, I was hoping to book for next weekend but now I am so glad I didn’t! When we popped in today for drinks, the barman was so rude, it was really embarrassing. He persisted with rude comments about the drinks not coming with glasses, only straws, laughed when we ordered 4 soft drinks for the children (I assume he thought that was all we were ordering, but there was 6 adults also planning on having two or three drinks). Eventually, after ten minutes of rude sniping, my brother pulled him up on it and asked what his problem was. The man started to argue and be aggressive, and my brother then also started to raise his voice. Lots of other customers commented on how the barman was antagonising and was the instigator, and how he was also rude to other people before us. An older gentleman asked for a cloth to clean the table he was about to sit at, and was asked ‘can’t you just sit at another table?’ There were no other tables, so the man was given some paper towel to clean his table. I respect that he has the right to refuse service as he stated it was his business, I now know that it isn’t, so it’s strange that he is using that to be rude to someone else’s customers, but when ordering the second round he refused service to me, even though I had not been involved in the first incident. He did say to my brother ‘don’t front me or I’ll see you outside.’ He told my mum to F off, when she went in alone to talk it through. my mum is an older, respectful and professional woman, who was asking for an apology. But we soon realised that there is no reasoning with the man. I strongly advise that he doesn’t serve front of house, he shouldn’t work in hospitality in a nice place. We have never had a situation like this before, we are always polite, and although we are a large group, we are usually accommodated professionally and so this was a shock to us. We dined in Y Gilar arms last night, and if you were to ask them, they would tell you that it was an easy party to host, with a generous tip and a large bill to be paid at the end too. If this was my business, I would appreciate this feedback, as it really was quite remarkable. A shame, as the Pont Y par looked so nice and traditional from the outside too, but we can’t return, and will be posting this email to trip advisor too. Kimberley.

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kimberley m . 2024-01-13

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These guys are absolute heroes! I had large group of friends join me at the pub and Heather (the landlady) absolutely went out of her way to ensure that the food was tasty, the atmosphere was great and that we all had a wonderful time. Beautiful pub, beautiful staff. Absolutely can't wait to return.

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Thomas Lees . 2024-01-09

MORE AT Google

We stopped in here for lunch. Staff were pleasant. We ordered the steak and the mixed grill. Steak was nice and cooked to how we wanted it. Mixed grill was pretty average. Tasted ok, but nothing that made it any more special than your average mixed grill at a spoons which is a lot cheaper that the £17.50 here.

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Pandamedic . 2024-01-06

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Best weekend break I've had in a long time.

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Stephen Davis . 2024-01-04

MORE AT Google

Excellent stay as per friendly service and staff

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Artemis Interiors . 2024-01-02

MORE AT Google

A lovely place, I have ate here many times when visiting family and the service is always friendly and the food is immaculate. Even when quiet I’m the atmosphere is always friendly and always full of lovely people. I would definitely recommend it’s one of my favourite places!!

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Megan Smith . 2024-01-02

MORE AT Google

Cosy pub, very busy when we called in for a drink

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Carol Forrester . 2024-01-01

MORE AT Google

Great local pub, let's dogs indoors and outside. Pool table, live music free to get in on New year's eve. Which is a nice touch, will probably stay here says rooms from £60 they had 10 left nice place to stay everything is walking distance, the stream, the bars, restaurants, and craft shops, and all shops. Well worth a visit..

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Michael Blackmore . 2023-12-31

MORE AT Google

Family Sunday lunch. Excellent food, made to feel very welcome & perfect service. Will definitely come back

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Debbie Williams . 2023-12-31

MORE AT Google

Great meal and lovely atmosphere. Staff were brilliant! Highly recommended. Will definitely be visiting again. Amazing biscoff sundae dessert.

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Lily E . 2023-12-29

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On arrival we went to order food at the bar after finding a table, I was told by owner/ manager that the kitchen closed 6pm on Sunday. We accepted as it was Christmas eve & that the kitchen staff had finished their shift. It was 18.07 @ 18.30 two separate parties placed a food order. When we finished our drink we decided to leave as obviously we were not welcomed ( was it that we were Welsh & local) we decided to take our business elsewhere, when a member of our group confronted the manager, his reply was that their tables had been pre booked, we just couldn’t understand why we had been told that the kitchen was closed but were still accepting orders. When we visited the previous week we were told that bookings were not accepted that it was walk in only,. Our experience was definitely not a positive one

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sionedj52 . 2023-12-28

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Up here for a week from East Sussex visiting family spent a lovely evening in the Ponty lovely food especially the desert and a Merry Christmas to everyone

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Richard H . 2023-12-23

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Nestled in North Wales most beautiful village this pub is perfect at the end of a long day. Easy atmosphere, great food, and awesome staff.

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Michael W . 2023-12-21

MORE AT TripAdvisor

Lovely pub and food and Xmas spirit and friendly staff. Nice and cosy and lovely Xmas tree. Highly recommend. Will be here again as it’s very welcoming…. Betws y coed is a nice place to do some Xmas shopping and watching families enjoy their Xmas...

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Anita H . 2023-12-16

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