Poisé in Brent

Excellent service and super tasty food.

I was really disappointed when we came here. I read all the good reviews, saw all the pictures of the cool cocktails and was really excited. We ordered the drinks with lollipops - they arrived with no lollipops. They were just basic cocktails that weren't that nice tasting in a normal glass. Not like the pictures and with no lollipop as listed on the menu. Then as we started our food, which was quite nice they started clearing all the chairs and tables out of the restaurant around us which made us feel really uncomfortable and completely ruined the whole experience. They were holding an event there which meant we had to leave by a certain time which wasn't a big problem for us but as we'd booked well in advance they could have emailed to let us know as we'd have gone elsewhere.

I was with my family on Saturday night, it wasn't that crowded. My parents arrived earlier and were waiting for two guaranás at 1 hour and 30 minutes. I arrived, placed my order and received it before them, THEY WERE ALREADY WAITING FOR TWO GUARANÁS at 1 hour and a half! So far ok. There was another table that came after us and they got their food before us, I went to question the guy and he said he would check (but didn't come back to tell us if the order was placed or not and how long it would take) after After another 30 minutes of waiting, I went to ask again and he told us that there was nothing in the system! Soon after, he launched it into the system, but it took a long time and we went to complain to the owner who always said “just a minute” in total we waited 2 and a half hours for 2 cod fritters WHICH ONE TURNED OUT FIRST AND AFTER 10 minutes the another was sent! My husband and I ordered a plate and it was horrible! The meat was like chewing gum and everything was cold, the garlic bread looked like they hadn't even heated it! When I asked for my bill I said I didn't want to pay £46 for the plate and the owner told the staff to give me a discount of just £10. Service was horrible, food was poor quality. The least they should have done was remove the £46 from the plate (which we didn't eat) I'm disappointed with the flavors! You should feel ashamed responding to your customers like that! The time we were there was to honor a colleague of ours, we have been a client of yours for some time. And yes we complained about the food being bad before paying, I have nothing to complain about my drink. If you notice, I complained about the waiting time for my parents' drinks! That your waiter informed me that the girl who “took” the order didn’t put it in the system! It's very easy to say that you can taste it in order of order and time when your waiter placed the order in the system 1 hour and 30 later You could be really “aggressive” and take my comments and those of other customers who also didn’t like the food or the service and try to correct the mistakes, instead of saying that you want to try something (which even then doesn’t make sense). I always looked dissatisfied, unlike what you said. And I went to the bar to complain again because when I did it at the table no one did anything. Thanks