Plum Valley Fine Dining in City of London, Westminster

Amazing food and service I got the Hong Kong wind shelter bay king prawn fried vermicelli noodles and could really taste the sheltered winds of the bay.

In the middle of Chinatown on Picadilly Circus you will find Plum Valley. A beautiful restaurant that reflects Asian diversity. I was particularly impressed by the large selection of vegetarian dishes. The service is delicious and I would happily come back.

Upon enquiry why the tip prompt was still showing on the payment terminal, I was told that the discretionary (but of course, for groups, automatically added) service charge (still) does not go to employees, despite the venue stating it does on several places. Tips do seem to go to employees. I can't verify it, obviously, but at the very least it's contradicting information. In any case, the Employment (Allocation of Tips) Act 2023 is in full force since 1 October 2024. Visit was on 9 November 2024.

Some of the best vegetarian tofu options in Chinatown. My go to when I’m going for Chinese food, would recommend the green tea

This is one of my favourite places in Chinatown if you're looking for some mouth watering dimsums or some juice pork belly. The only problem with the restaurant is its service. They have a limited staff so it might be a while before anyone comes to take your order. The food at the end makes it all worth it though.

If you’re looking for Dim sum in chinatown this is the place to go. I’ve tried many places in this area but thia has to be the best so far. Atmosphere is beautiful, service was great and the food was out of the world! Must try the Lotus Sticky Rice. So delicious, 100% this is my first choice every time when I go out for dim sum. Best part is they serve dim sum all day!

Very overpriced place I wouldn’t recommend overall. We were sat in the basement which was quite claustrophobic and smelly so be aware of that . Only a few plates were worth the money.

Used to be fine, really grim when I returned. Mopping the floor with boiling bleach while we were still eating was possibly the pinnacle of the poor service. Most of the food was cold and when we asked to have it reheated, it returned in the same form.

Wonderful vegetarian options, delicious food.

Great dim sum, great noodles, everything is yummy and nice quality. Best restaurant in China town. Nicely decorated, you can’t go wrong

So disappointed with our trip to Plum Valley last night , every time we visit London as a couple or with friends it’s always been a must do. Last night although the restaurant wasn’t busy the wait for food was toooo long and the order when it arrived was mixed up. One of our starters came with our mains and was luke warm. I don’t know what has changed but it wasn’t anywhere near as good as usual. Sadly it’s time for us to change and try a new place. The staff were lovely as usual which is why we left a tip.

Scamming prices with a smile. Compliment you when paying a bill and food brought at different times. Staff taking to you whilst walking … Food not that great! And after the service charge want, you to tip them too! Joke!

We tried total 3 dishes. It was good

I’m not sure if we will be coming back again. We had to wait nearly an hour for an our first dish - pecking duck, which came in two different portions and was delivered 20 minutes apart. The rest of the food came one dish at a time with the egg fried rice delivered last. The egg fried rice was very dry and the prawns in it tasted not fresh. The service was very slow. The whole lunch took over two hours. We were all very hungry when the food arrived as we had to wait for over an hour

Great destination for all-day dim sum. Monk vegetables cheung fun and salted egg bun are tasty!

As we were browsing the menus outside the restaurants we were quickly greeted by the hostess who ushered us in. I decided to give it a try as one of my friends used to regularly go there but I will tell her how poor this place is. We were asked to go downstairs and the waiter gave us a table for 2 but as group of 3 people arrived the hostess asked me and my daughter if we could move for them and then told us to move again. At this point I asked should we leave but they said no it was fine. We ordered some dim sum and duck rice. The dim sum was ok but some was clearly frozen stuff which you could buy in the supermarkets, rather than handmade. The duck rice seemed ok at first and then after a couple of pieces we realised it was reheated old pieces dried out to a rocklike texture. At this point I made a compliant, the hostess apologized and said she would report it to the chef. I tried to explain and show her how awful it was, she didn't want to confess or comment but agreed to take it off the bill or give us another portion which I declined. She even said this is a specialist dim sum restaurant, but its ok seemingly to serve shrivelled up duck to me rather than take it off the menu altogether? Honestly what a con, so 3 items of dim sum and tea came to £38 ...what a con! I will never go back.

We came here as a walk-in on a very busy Saturday night. We had to wait a little bit but nothing too bad considering and they kept us updated throughout. It was a mix of vegans and meat eaters in our group, all of us were well catered for! They had delicious sweet and sour vegan chicken pieces, as well as vegan duck in black beans sauce. Portion sizes for the rice are generous so recommend one per couple. Would recommend this place to anyone!

Came here with a group recently. The service was fantastic, a nice atmosphere too and food was really nice. Got the salt and pepper chicken, egg fried rice and jasmine tea. Well worth a visit, will definitely be visiting again.

It was 4 of us including a 2 year old , no kids menu , food didn't arrive together , I ordered dim sum and chow main which both were cold , prawns were so overcooked and and chow main was dry , my best friend ordered chicken soup and she could barely eat it, because it contained bones , by the time she removed them the food went cold , we are not gonna come back again

Very good restaurant in Chinatown. The restaurant is very pretty. Great location. Very good. All dishes were excellent.

Très bon restaurant chinois dans chinatown. Cadre super. Tous les plats sont bons. Personel accueillant. Je recommande ce restaurant .

Very good service and food delicious .

- Tofu Salt and Pepper : Subtle and good texture - Sesame Mock Beef : Sweet and Spicy nice - Vegetable Spring Rolls : Can Skip - Hot and Sour : Classic but nothing too impressive - Aubergine and Tofu Sea : Very nice when paired with egg fried rice - Four Way Style : lotus steam was a nice addition but nothing too impressive

Visited Plum Valley last night for my birthday dinner and it was amazing. Really good food and great service. I would definitely recommend eating here if you are in Chinatown.

Incredible. Great food, nice staff, service quick, pretty interior design.

This restaurant was/is great and the food, environment and atmosphere is very good too. I went here to celebrate a birthday and there were 6 of us, four adults and two children, 8 and 4, and it was lovely. The food and the whole place is a tad more posh, for want of a better word, than other places I've been, but I haven't been to many in Chinatown, but anyway, it was a very nice experience and the staff even brought the cake we gave them out with the candles and sung happy birthday and my mum, who it was for, really enjoyed herself and had a nice time. I won't like all the food we had lol but I would definitely recommend going to this place and I would definitely go again, no questions asked, I would even love to try their private karaoke rooms too. Ps, it says I went November 2023 but I didn't we went March 2023 but the option didn't go back that far.

For me, this is the best restaurant in Soho! Every time we go there, food tastes the same and it is good quality. And trust me, I have been to a few! Service is not bad, but nothing special either. Highly recommend this place!

Visited here after seeing good reviews online, a party of 7 so they gave us a private room which was exciting, the room did not smell or felt very clean and the food was disappointing, 2 of the dishes: beef stir fry noodles and the fujian fried rice lacking in taste so we couldn't eat it. The food arrived cold, we could see the food sitting on the counter for a while before it was brought to us. I had the fried rice with prawns and eggs and I felt sick a few hours after when I got home, so were other members of our party. Would not visit again food and service was a huge disappointment.

I went there with some friends for dinner. We ordered starters, which came with the main dishes. So the food seem to be reheated rather than freshly cooked.

The hospitality was amazing. Really like the welcome drink idea. The food was great. Especially manager Nadi's behavior was amazing ☺️☺️☺️ And all foods are budget friendly. 🥰🥰

The fried rice, tea, and shrimp dumplings were delicious, but the xiao long bao and Shanghai fried noodles were not good.

This is the best Chinese food ever! Soo much to choose from, all absolutely delicious. Best find ever. Service was lovely and helpful and patient while I took so long to decide what I wanted. They sat our group of 6 very comfortably on a Friday night without reservation. Great Margaritas too!

Good dim sum, busy lunch sitting outside

Beware of this place. I ordered fried rice and dumplings and when the receipt came they charged me several pounds more for each item. Luckily I had the menu and showed the waitress where each item was 3 pounds less. She said they raised the prices and didn't update the menu. The rice was bland and the waitress was rude and inattentive. Luckily after showing her where the price was she said she would change it after making excuses but I would recommend not coming here. Its not worth the hassle and the food is average. If you do go anyway, watch the prices because they are trying to scam customers into paying more by charging higher than advertised prices.

I have visited this place two times before and writing a review for the third visit. I wish I would have given it 5 stars. We ordered 4 to 5 things between three people. Crispy duck: was ok, can skip next time. Egg fried rice: the rice was very plain and no herbs or veggies included Pork ribs: this was star of the dinner. Very succulent and rich. Perfect spice level. Malaysia chicken curry: was nice but had too much skin this time. I ended throwing away a lot of skin. Overall the staff was super quick and was attending well. Food arrived in time despite busy Saturday time. One particular staff by name of Mei was very attentive and ensured that our phone and bags were secured as we were dining in open street. Two things that didn’t go to well. 1. I fell ill after eating here. My family members were fine. 2. There is 12.5% discretionary service charge. The waitress would still expect you to put a tip over it, which I had to respectfully refuse. Other than that quite nice. I will possibly try other places before I go back here.

Dim sum restaurant in London's Chinatown. Good variety on the menu, including vegetarian dim sum and a la carte. Food was generally quite good and I would visit again. Restaurant was clean. I liked the booth seating - didn't feel as cramped as other places. Indoor and outdoor seating.

food was very nice - really enjoyed the salt and pepper mock chicken!

Absolutely horrible staff rushed us through our order bottle of wine took half an hour to come out then when i come to pay the bill i said i would like to take the service charge of as after all it is optional Then told i have to pay it otherwise she doesn’t get paid which is absolutely disgusting then when i said no was given the card machine and as i thanked her for taking of sighed and stormed off then as she come to serve the customer to the left of me purposely barged my chair the food was mediocre however the service was absolutely disgusting

This is a popular Chinese restaurant right in the heart of Chinatown that serves a vast menu of Cantonese food. I’ve been there a number of times before mostly for dim sums. Quality of these tapas like small plates in Plum Valley is probably middle of the road but prices are quite keen. Glutinous rice stands out amongst the others. But the chicken dish cooked with oil & spring onion was rather disappointing. Meat was dry & overcooked. We were pretty disappointed as we had better experience before.

I'm not sure what was going on, but food was salty. It is a decent place to eat and the staff is friendly but I won't be eating here again.

The food was tasty, but without any fireworks. Portions are small and prices are high.

Had a great time celebrating my mates birthday with friends. Our waiter Calvin was super helpful!

Nice Cantonese food at China town. Plum Valley restaurant is off of Shaftesbury Avenue and Gerard street inside China town. They were too busy when I reached at lunch time. But to my surprise they had attended dedicated for outdoor taking care of needs and attending the table promptly. I had chili garlic tofu in Cantonese style. It tasted delicious!

Brilliant, great food and place

Lovely food yet again 👌we love this place after or before a show 👌very efficient staff & friendly would recommend here

We had lunch here; dimsum. It was great. I can wholeheartedly recommend this place.

Very good address, lots of choice and flavors. Only frustration: not being able to taste everything! Superb plate of mock meats for vegetarians (mock chicken in particular, excellent!!!) Very kind and attentive waitresses. We'll come back when we're back in London 😁

Good quality Peking Duck and Wonton Soup. Morning Glory was nice too. Staff were quick to take order and efficient.

Disappointed. Was looking forward to here as it was my 50th birthday. Nothing upmarket about this place at all . Duck was dry and awful. Hardly any vegan options as was advertised. Not very friendly. Got the order wrong and overpriced. Avoid.

Absolutely love the food here, been coming for years for pretty much every family gathering but just never left a review!

Sat outside and had dimsum. The ladies outside were really helpful in choosing vegan options for me. There were quite a few and I was extremely full after. The dumplings are decent and the monks cheung fun. I won’t say I think it’s the best, but I enjoyed the service and we were able to sit outside. Chairs and such could be comfier, as we sat on metal ones and it was as expected exceptionally busy around us. It is nicer inside so I’d recommend doing this instead.

Food is really nice.. Price is ok, the interior is ok.. Music, is so so..

TOURISTS N.B.: You do not have to pay the discretionary 12.5% service charge. In fact, if you happen to find yourself here unfortunately, I strongly recommend you do not pay it. Service was fine. It was quick although nothing to write home about. Menus and the bill were basically thrown to us, and the male waiter upstairs was quite dismissive. So when it came to the service charge, I was not willing to pay an additional 12.5% for service that was subpar at best. When I expressed this to the waiter, he became quite aggressive and indignant, insisting that a service charge be paid unless I expressed a specific reason why I shouldn’t. At one point, he tried to insinuate that the service charge must be paid (because it was for the service?) perhaps thinking we were tourists. Absolutely shocking behavior. To the managers, little embellishments like having the waiter come around and refill water/tea do not make up for a bad attitude. To the waiters, I wonder how many unwitting tourists you have scammed into tipping for your terrible service. Will be sharing my experience on other social media. What a horrible way to end what was until that point, a perfectly fine Chinese meal.

The food is probably some of the best Chinese food I have ever had. Staff have a Customers first policy which is nice. A few things that weren’t quite perfect is we ordered an appetiser which never came, though it was never on the bill. VAT wasn’t on the menu, but was on the receipt as well as a service change. I’m personally not a fan of hidden fees, I appreciate leaving a tip for great service, however, the additional charge as well as adding VAT just doesn’t sit very well with me.

The dim sums were the highlight and the crispy duck was decent but everything else including scallops and chicken very underwhelming. Haphazard service and not the best value - the classic Chinatown experience.

I have been here a few times before and always thought that the staff were friendly. The people at the desk at the front are always nice. The food is alright but overpriced. However, they effectively try to scam you when you go to pay. They automatically add a 12.5% service charge to your bill, even though it says that it is a “discretionary” charge and the menu does NOT include or mention this extra price. This is the UK. Not America. As a customer, you are not under any obligation to pay extra than was agreed. If a restaurant wants to ensure that its waiters are paid more money then they should increase their wages, not try to scam customers. Not only did they automatically add this charge without saying, they REFUSED to remove it. Me and my friends asked politely to pay only a few pounds extra in tips, not the full 12.5% that they had added on. Keep in mind, we were still offering to pay some money in tips, even though there was no reason we should, and did not have to. However, the waiter raised his voice and began arguing with us, repeatedly insisting that we had to pay the full service charge. This is unacceptable. You cannot force people to pay more for something that was initially agreed. Automatically adding 12.5% on and not offering the option to pay the initial price is already very questionable, but repeatedly REFUSING to change it is evil. Furthermore, the waiter was trying to shame us for not wanting to pay the full service charge. You should never shame people for not paying extra than agreed. You don’t know their financial situation. I am sure that the restaurant’s owners have more money than I do. I had liked this restaurant the other times I had visited, when I was lucky to be served by a nice waiter, but this experience has really ruined it for me. DO NOT LET PEOPLE GUILT TRIP INTO GIVING THEM MONEY. If they want to charge more, they need to advertise so on the menu. I am not familiar with British Law but, to be honest, I think their behaviour could even be illegal.

Wow, I wish I’d read the reviews before we decided upon this restaurant. What a waste of money. The food was truly awful. The rice wasn’t fresh, the noodles (chow mein style) were unbelievably strong in flavour, they were so dark with soy that they were deep deep brown in colour and virtually inedible. The soft shell crab in contrast was completely flavourless. The sweet and sour chicken that my son ordered was medicore but was by far the best thing we ordered. The dim sum also didn’t seem to be fresh, just heated up, and tasted similar to what you’d get in a supermarket. I had gristle in mine so that too was left uneaten. The braised tofu was very sloppy. In 21 years together it’s the first time I have ever seen my husband spit something into a napkin. The beer came with a glass hot from the dishwasher. I’m so annoyed with myself £115 down the drain. Never again. Please save yourself the money and choose somewhere else.

Not only sick in my stomach after eating from this place, but the food came also from the microwave downstairs. The employees except for one woman were really unkind. We wanted to sit inside and they told us they are going to look for a place, and never came back. After we went inside because the only kind lady moved us after asking for 3 times we needed to wait for a while on our dishes. Then they served one dish and we needed to wait on the next dish for about half an hour. It was cheap food, but now I know why.

Loved it!! Went there with my friends a few days ago. The food was delicious. Plenty of Vegan options! We got a bunch of them to try. The portions were generous so perfect for sharing. My favourite were the noodles with mock chicken and black bean sauce. So good 👍 👏 I would recommend! Overall we had a good time. The prices are average for London. The place looks really nice and the staff is really kind. 😊😇🍀

Nice people and very yummy food, you can sit right next to the street so fun for the atmosphere.

Excellent food Staff & service you provide

So good we went back twice in five days. Does that tell you something?

I was looking for a restaurant for 5 in Chinatown and I tried this one.. Really not disappointed. Hearty and tasty dishes and the price remains reasonable.

Really nice food, fast and friendly service. When we wanted to order 4 portions of rice, they made sure that 2 was enough... Can only recommend the place if you want authentic Asian food...

The food was excellent. We ordered sweet and sour chicken with fresh pineapple, fried noodles and spring rolls. To drink we had a lychee drink and a cocoa drink. Excellent.

I went there with my colleagues on a business trip in April, great vibe! Attentive personnel, tasty food, nice and clean. Perfect!

Crowded space with tables too close together. Sat in the basement area near the toilets. Mixed up our order and people who ordered 20 minutes later got their food before us. Needed to cancel part of our order as it took too long. Food was Ok at best. Not a great experience.

We have been eating there for years and it is still a great place to have great Chinese food

We were strolling through Chinatown when we saw this restaurant. My partner and I received a very warm welcome. We were quickly escorted to our table. We took 5 types of dim sum to share. Super tasty, fresh and authentic this is really recommended We will be back!!

Staff were lovely and attentive and the food was delicious!

High End dining in the centre of Soho. Very chic and intimate. Fantastic and creative food selection. Very attentive and intelligent service.

We sat in for dim sum at lunch. Ordered 8 dishes of various offerings to share between two; all had good portion sizes and we enjoyed most of them. I would highly recommend the turnip with xo sauce, and the crispy eel, both were delicious. Service was very prompt and unfussy but still attentive, we were sat quickly and presented with a tick sheet to order the dim sum. Once our order was taken the food was quick to come out. Simple, quick, well presented flavourful food. Would certainly go again.

ロンドンの中華街にあり、非常に混んでいる飲茶のお店。 1日を通して飲茶を提供しています。 ロンドン在住の友人に教えてもらって行きました。 エビニラ餃子が最高に美味しかった。 ランチタイムは激混みなので、予約するか時間をずらしたほうがいいです。

Shocking food, cold then microwaved & returned chewy & inedible for us to eat. One very good waitress who tried to rectify mistakes as they happened, but wasn’t able to, as the problems sat with the kitchen, who obviously didn’t care less about unhappy diners. We used to really like this restaurant and come often when in London, but the food has gone completely downhill. No idea what’s happened - maybe a change of management? It’s evident the kitchen is in chaos, as they cannot cook for 2 people wanting to eat at the same time, or get food out hot. Meals were delivered 15 minutes apart and only then after chasing our order up numerous times with the waiting staff. We sat outside on the packed terrace, in the sunshine. Plum Valley have a prime spot in Chinatown. However, when trying to pay before leaving, this proved almost impossible. They was no member of staff to be found. It then transpired about 6 members of staff were all sat together, inside, eating their own meals - leaving nobody to attend to all the full tables outside, plus those diners inside. Unbelievable. Avoid at all costs. Back to Royal China for us

Great dim sum! Quick service. Got table no hassle at noon on Saturday

Expansive menu & friendly service. Each dish was a great success. Give these people your business.

Hideous place, the staff are rude as can be, no smile, no warm greeting at all, the drinks particularly the cocktails are simply the worst I had a sour apple martinis that tasted like dish water, the food was atrocious, no presentation at all, tastless below par food, the duck salad not crispy, lettuce was at least 2 days old, crispy shredded chicken again no taste whatsoever..our mains were beef and prawn dishes, both dishes were dry and salty...even the egg fried rice tasted and looked days old and tasted like it has been reheated 20 times🤦🏾‍♀️..AVOID THIS PLACE LIKE THE PLAGUE don't waste your money, so many other good places to eat in China Town, this is definitely NOT one of them.

We visited on Thursday 11th July 2024, we booked in advance but it wasn't needed as the restaurant just opened at 12 midday. Whilst the staff were friendly and professional, the food wasn't up to our usual standard to be honest. Not as tasty as other dim sum restaurants we tried. The restaurant itself was very clean, well presented and a good feel to the place, the food didn't quite meet that in our opinion. We felt it was trying to be a "posh" Chinese restaurant when it wasn't.

Their food is really nice. Loved it

Great authentic Chinese food, friendly staff, very loud and quite a long wait.

Food was tasty and the portion size was good too. We will come back for the dumplings and the chicken

Great value, high quality and speedy. An excellent pre-theatre choice

The Worst experience ever!!! AVOID but it’s my fault I didn’t read the reviews before food is horrible service is good but I just wanted to have a nice lunch I was very disappointed

Sadly one of the worst Chinese meals I've ever had. All the dishes were served lukewarm and the flavours were odd. Service was okay, but waitress didn't think to ask if there was a problem when I asked for the bill with over half the food uneaten.

Food was okay, some of it came to our table cold but overall it was tasty. The servers definitely rushed us around and as soon as we finished we got handed the bill and asked to pay and leave. Overall not worth the price, especially with a >10% service charge that was not mentioned anywhere on the menu.

We ate upstairs and the service was amazing - we were left to eat and chat and no request was too silly for them

Walked in Sat tea time. Was seated promptly and menus and drinks order taken. Food wise we ordered salt and pepper chicken starter, salt and pepper ribs started, schizen duck, schizen chicken, noodles and jasmine rice. The noodles and rice were the best things we ate. The salt and pepper chicken was lots of fried batter with salt and pepper seasoning with hardly any chicken in. The ribs were ok. Main courses were tasty but the duck and chicken in them wasn't nice. The duck was just big thick slices of duck and so so greasy that it made me feel unwell. The waiter was kind though and removed it from the bill. Would not go back.

Best chinese food I’ve ever had, it was amazing, Staff we so lovely, we were a little late for our booking but still accommodated, even took the time to speak to us about a show we had just been to see as they see our programme. Will definitely be back, thank you for the lovely food :)

Bad restaurant, the noodles were disgusting I ate yesterday with my nieces, we have been sick ever since. I advise you not to flee

The food was very good and the service was understanding

Wonderful vegetarian selection. Highly recommend!

food was disappointing. Beef and prawns overcooked. Duck was cold and service slow

The food here is decently executed by London standards (which are not as high as in Toronto). Dim sum dishes generally good as was the mango dessert. The service however is not attentive and the atmosphere is a bit chaotic. Probably a beter experience on the main flor as opposed to upstairs.

The food was good. My only comment is that the bill came with a service charge included (no problem) but when I went to pay with my card, the machine showed the total (including service charge) but with the screen asking me if I wanted to pay a service charge. If I had chosen this, I would have ended up paying the 12.5% + an additional % of my choice. This is misleading. If I hadn’t double checked, I would have double paid.

I love this place, I hope the standards remain high. They do dim sums until 10pm which is amazing!

One of the best Chinese meals I've had in a long time. Service, food and ambience was excellent. Would definitely come back again.

Food was good, service was good. They bought out our food kind of fast but made a minor mistake with two of the same dishes so that took a bit longer to come back out but would definitely recommend and will be back!

Smart looking restaurant in the heart of China Town. The vegetarian selection was limited despite previous reviews stating they were plentiful. Nevertheless the food was generally of a good standard. The spring rolls were crispy and flavourful whilst the dumplings were vibrantly coloured with delicate outer layers. The Kung Po mock chicken had a luminous red colour and was a sticky, sweet heaven. Truly dish of the day. The vegetarian lettuce wraps were also surprisingly tasty with an assortment of fresh, crunchy vegetables being enclosed within crisp lettuce alongside sweet plum sauce. However, the chilli and garlic tofu and salt and chilli mock chicken dishes were bland and chewy. Service was abrupt and bordering on rude. It was also rushed and it seemed like too much effort to provide explanations of the dishes. Seating was also cramped with 10 people being squeezed onto a round table fit for 6 people and this detracted from the overall experience.

Ordered takeaway. Veg singapore noodles and special fried rice. So good

Food was really nice. The dim sum ticked all the boxes. However the staff don't want to be there. They throw food on the table, make you fill your own doggy bag and want you out ASAP. A real shame