Plum Valley Fine Dining in City of London, Westminster

点心 鼠 Dim sum Rat thoughts: Yum cha over multiple levels on Gerrard Street in the heart of London Chinatown. Stylish interior and outside dining in summer. Standouts: Excellent dumplings, particularly: Mixed wild mushroom - delicious, deep, rich flavor Scallops and spinach dumpling Asparagus prawn dumpling Crispy bean curd with prawn paste cheung fun Very good refreshing selection of teas Not so good: They have strange way of serving chili oil with half Sriracha Service Can very good or very slow depending on the day.  You will need to be very assertive if dinning outside

I ate here yesterday and threw up in the hotel two hours later... The waiter was also unfriendly and the light was too bright.

Super tasty, friendly staff. Recommendation for anyone who likes Asian food.

Discovered by chance while walking through Chinatown. Friendly reception, the staff were also generally friendly. The food was very good.

food was amazing. so so nice. service was a bit slow and forgot a few things but the food made up for it

I’ve been here with my family, the food was okay but nothing special. They were fast but they weren’t so much attentive, the price was super expensive, and everything was so overpriced. We payed a lot more than what we ate and for how we ate. I definitely do not recommend it!.

Lovely food. Large vegetarian selection. Good and helpful service. We were very happy with the whole experience Thank you.

Took a long time to take our order, and most of the food was only lukewarm when it arrived. The staff were not friendly and did not smile. The food came in fits and starts and some people in our party were finished before others had even started. Mixed starter was quite expensive for what it is!

Service was awful. They just dump the food without saying anything. The beer came half way through the meal. A table of young (non coloured) people refused to pay service charge but were not questioned. When we refused, the manager started to confront us and raise her voice and say "oh boo hoo", I won't get paid now. She was very abrupt and made us want to exit quickly. Tip to manager: if you want service charge, give the service. Simple.

Used to be fine years ago, but it was really grim when I returned recently. Mopping the floor with boiling bleach while we were still eating was possibly the pinnacle of the poor service. At least it bordered on comically bad. Most of the food was cold and when we asked to have it reheated, it returned in the same form.

It’s okay but it’s expensive if price 12 it’s will be 20 because of tax

Queue efficiently managed and great food

On est au cœur du quartier chinois donc sans surprise les prix sont élevés mais la qualité des plats n’est malheureusement pas à la hauteur du prix. Le plats sont corrects mais sans grande explosion de saveur non plus. En gros : cuisine de cantine mais facturée au prix d’un bon restaurant. Le service est froid, sans conseils et au au lance pierre. Le touriste arrive, le touriste mange et le touriste part merci et au suivant. On ajoute à cela une carte extrêmement fournie certes mais difficile à comprendre et comme il faut passer commande vite pas le temps de se pencher vraiment dessus

I would definitely avoid this restaurant. Neither of the dishes we ordered bore any real resemblance to how they were described on the menu. The one with asparagus had only two tiny pieces, while a fermented chilli bean curd with vegetables only had vegetables. When we queried this with the staff, they were unhelpful. The prices were high, given the low quality of the food.

This place was amazing!! Accommodated us a family of 5 at short notice. The food was fabulous and so fresh and we managed not to over order. They even found us a karaoke room when the meal was finished which as a family of 5 with children aged 20,12. & 9 it was a memorable night for us. Decor is great and staff worked well together

Wonderful experience in the heart of Chinatown Staff very helpful. Food excellen. So much choice. We booked for peace of mind Very happy customers

Food here was excellent absolutely lovely . Best ribs I've tasted . Service could have been better but overall would recommend 👌

The dim sum is in average here. But when compared to other China Town restaurant, it is not bad. But dim sum is more expensive than others

The food ,when it came, was really good. Got the rice and noodles 10 min before the main dish so had cooled right down! Drinks took quite a while to come, (had to ask where they were)Beer was a bit warm. Overall not bad but probably try somewhere else on another visit to Chinatown

The food was excellent. Staff where lovely and coped very well as exstreamly busy . We will be back .

Great food and location! Food was really tasty! Cocktails could’ve done with more alcohol. Service could’ve been a bit faster as we had somewhere to go after!

Good value for money, nice food and incredible service. We felt very welcomed and looked after.

Terrible service, quite rude actually, food was not great, portions were small and very expensive. We couldn't finish the food as it wasn't great but because it's so expensive we asked for takeaway boxes and they charged us for it. Would not recommend. Rip off and really not worth it.

If you are passing through London, you must try this restaurant. It was a delight! He has several dishes that I didn't have time to take photos of because the plates were finished very quickly.

Loved the seating, and our food order was taken really quickly, and the food arrived quickly. The food itself was disappointing, I’ve had far better Chinese food in other places. Whilst the service was quick, there was no interaction, and the food was just put on the table without a smile or any conversation. There are far better places to go in London for Chinese.

Despite decent service, the kitchen is terrible, frozen and burnt dishes should be avoided!!!!!

Been here a few times now with friends Staff always get us a table straight away The food is really nice I love the canton style pork

The store is just a joke. It looks very inviting, but appearances can be deceiving. Food ranges from OK to bad, requests are not taken into account even though they write it down. You will be annoyed if the wrong water bottle is brought and the food is brought one at a time. The plates and cans are always cleared away during the meal and in the end you are indirectly thrown out through the direct bill after the meal

Best place for Dim Sum! Friendly staff and reasonable wait time considering how busy the area is. Highly recommended!

Best place to eat dumplings and rice! Custard buns absolutely 🔝

Dumplings nothing special but chicken with cashew nuts and ribs were great :) whole family enjoyed food ... I would come again ...

Run away. It's not good and we were charged for extra noodles even though we hadn't asked for anything. Do not go to this restaurant.

Food was poor and very expensive for what was produced. I wouldn't recommend. Only nice dish was the Peking duck

The food excellent. However, a service fee is applied, without notifying the customer. Excessive price due to that rate. The price of water also increases the total cost of food.

Great place with nice atmosphere with proper traditional cuisine. Delicious food and desserts. Good experience. Great serving in a nice traditional steaming pots. Big kettles of tea. Place stands out from the rest of the Chinese restaurants around.

Booked a table for a birthday meal. It has good service from staff. Food was excellent and every thing that was ordered was enjoyed. Especially enjoyed the mixed vegetable platter for vegetarians, all the little bites on there were super yummy. Definitely worth visiting.

Halal chicken!!!! Ivan is a star! He was the best server.

Fantastic service, they happily altered the number of people on our booking on the same day. Absolutely delicious food, still be returning!

Good place for high quality food at a reasonable price. Convenient for theatre s.

very unfriendly. And disrespectful.

I have been to loads of Chinese restaurants in Soho, this is the best by far in all respects.

Everything was great, we had dim sum and all of the things we tried were delicious. Staff was friendly and efficient.

Amazing! Amazing! Amazing! This restaurant is bar far one of the best Chinese restaurants I have ever been to. I was there on Saturday 23rd of November. It was extremely busy but the efficiency of the staff to get people seated was so professional. They were calm and courteous throughout. The food was fresh, hot and beautifully presented. You must definitely try their dim sum, melt in your mouth and soooo delicious. If you like lychees, try the lychee cocktail, fabulous! Excellent customer service and always with a smile. We had an amazing evening. I will definitely be vising there again soon. Thank you to May for the great conversation and all the staff, who looked after us so well. See you soon! 😘

I’ve never been served by rude staff like this. We ordered some starters and in the end of our meal we decided to order some tea. Tea was horrible so after one sip we kindly asked to swap this tea to different one and the waitress told us that we can’t do that but we can order other one (and pay for both🤩) which is not normal already. when we received our bill,we saw that they charged us twice for 1 pot of tea because we were sharing. The waiter called manager and the manager told us that the price in the menu is per person which is weird as the size of tea pot is same as for 1 person. When we asked to remove service charge, manager became aggressive and extra rude. The worst experience in London. Never recommended this place if you’re looking for a place with good service. Food was nice though but wasn’t worth these negative emotions

Biiiig portions. Lots of vegan options with clear labelling.

Second time dining at Plum Valley. Both experiences were outstanding. The food is sublime—just the right level of spice, ingredients are fresh, perfectly cooked and plated. I’ll dine there any chance I get. Highly recommend.

Great Chinese restaurant serving lively food in nice surroundings

AVOID!!! Food was average at best. Service very poor. Management extremely agressive and rude. Be careful, they will try to force you to pay the service charge - which is completely illegal. Manager will try and take advantage of you by being agressive and rude. AVOID!

Avoid this restaurant and do yourself a favour and go to one of the many other dim sum restaurants in the area. Food was mid at best and the staffs were horrible. Upon receiving the bill, there was a 12.5% service charge added. When we told them we didn’t want that to be added, the waitress became aggressive and forced us to pay for it. This scam they’re running is clearly illegal, customers have the right to ask for service charge to be removed and yet they refused to and instead treated us with zero respect. Should make a report against their unethical business.

In the middle of Chinatown on Picadilly Circus you will find Plum Valley. A beautiful restaurant that reflects Asian diversity. I was particularly impressed by the large selection of vegetarian dishes. The service is delicious and I would happily come back.

Amazing food and service I got the Hong Kong wind shelter bay king prawn fried vermicelli noodles and could really taste the sheltered winds of the bay.

A fabulous menu at Plum Valley, delicious dinner Service excellent my daughter is vegetarian and its a huge vegetarian menu to choose from with lots of different choices for her def worth visiting

My friends & I enjoyed our meals & the service was good.

Upon enquiry why the tip prompt was still showing on the payment terminal, I was told that the discretionary (but of course, for groups, automatically added) service charge (still) does not go to employees, despite the venue stating it does on several places. Tips do seem to go to employees. I can't verify it, obviously, but at the very least it's contradicting information. In any case, the Employment (Allocation of Tips) Act 2023 is in full force since 1 October 2024. Visit was on 9 November 2024.

This is one of my favourite places in Chinatown if you're looking for some mouth watering dimsums or some juice pork belly. The only problem with the restaurant is its service. They have a limited staff so it might be a while before anyone comes to take your order. The food at the end makes it all worth it though.

Great food and service in a sophisticated but relaxed atmosphere. Loved the rainbow dim sum.

Some of the best vegetarian tofu options in Chinatown. My go to when I’m going for Chinese food, would recommend the green tea

If you’re looking for Dim sum in chinatown this is the place to go. I’ve tried many places in this area but thia has to be the best so far. Atmosphere is beautiful, service was great and the food was out of the world! Must try the Lotus Sticky Rice. So delicious, 100% this is my first choice every time when I go out for dim sum. Best part is they serve dim sum all day!

Very overpriced place I wouldn’t recommend overall. We were sat in the basement which was quite claustrophobic and smelly so be aware of that . Only a few plates were worth the money.

The waiter for our table provided the worst service ever. To the big families ordering lots and lots of meals, she always provided care and smiles. However, to us (2 people on small table), she showed the grumpy face as if she is annoyed about us asking for the food or ordering something extra. Also, when serving the food, she slammed it on the table as if she was expressing the work stress on us. Therefore, we did not want to pay the service fee. The food is not cheap, but I did not want to pay extra money for the service because for us, it was not worth the service charge. But she came up to us with the most angry face and said what was the problem. We did not want to tell her, because she still had that attitude towards us. Come on, we did NOT do anything wrong. So I did not say anything, I just told her I don't want to sat it. Then, without even asking, she just made us to pay the service fee when we requested for not paying the fee as we were not only unsatisfied with the service, but also disappointed. I did not want to make any fights, so we just paid and walked out. I DO NOT WANT TO GO TO THIS RESTAJRANT, EVER AGAIN. I felt so relieved after walking out of the restaurant. The food was fair, but not as good to an extent which it can outweigh the poor service. If you guys only want big families paying lots of money for the meal, not small group or an individual paying less than them, then don't accept small group bookings. VERY disappointed.

Wonderful vegetarian options, delicious food.

The service was great, especially from our waitress Lily. She was very attentive and spent the time to talk to us and discuss her preferences and opinions on the food, which was very thoughtful. The food was very good and I would definitely visit again.

Great dim sum, great noodles, everything is yummy and nice quality. Best restaurant in China town. Nicely decorated, you can’t go wrong

So disappointed with our trip to Plum Valley last night , every time we visit London as a couple or with friends it’s always been a must do. Last night although the restaurant wasn’t busy the wait for food was toooo long and the order when it arrived was mixed up. One of our starters came with our mains and was luke warm. I don’t know what has changed but it wasn’t anywhere near as good as usual. Sadly it’s time for us to change and try a new place. The staff were lovely as usual which is why we left a tip.

Very disappointing although this is our restaurant of choice when visiting London, it wasn’t very good this time sadly.

Good food and service. On the expensive side but it was a nice experience. Lots of vegetarian options which many of the restaurants in China town don't have.

Very disjointed service (different waiters not talking to each other) but lovely food.

Scamming prices with a smile. Compliment you when paying a bill and food brought at different times. Staff taking to you whilst walking … Food not that great! And after the service charge want, you to tip them too! Joke!

I’m not sure if we will be coming back again. We had to wait nearly an hour for an our first dish - pecking duck, which came in two different portions and was delivered 20 minutes apart. The rest of the food came one dish at a time with the egg fried rice delivered last. The egg fried rice was very dry and the prawns in it tasted not fresh. The service was very slow. The whole lunch took over two hours. We were all very hungry when the food arrived as we had to wait for over an hour

Great destination for all-day dim sum. Monk vegetables cheung fun and salted egg bun are tasty!

We tried total 3 dishes. It was good

As we were browsing the menus outside the restaurants we were quickly greeted by the hostess who ushered us in. I decided to give it a try as one of my friends used to regularly go there but I will tell her how poor this place is. We were asked to go downstairs and the waiter gave us a table for 2 but as group of 3 people arrived the hostess asked me and my daughter if we could move for them and then told us to move again. At this point I asked should we leave but they said no it was fine. We ordered some dim sum and duck rice. The dim sum was ok but some was clearly frozen stuff which you could buy in the supermarkets, rather than handmade. The duck rice seemed ok at first and then after a couple of pieces we realised it was reheated old pieces dried out to a rocklike texture. At this point I made a compliant, the hostess apologized and said she would report it to the chef. I tried to explain and show her how awful it was, she didn't want to confess or comment but agreed to take it off the bill or give us another portion which I declined. She even said this is a specialist dim sum restaurant, but its ok seemingly to serve shrivelled up duck to me rather than take it off the menu altogether? Honestly what a con, so 3 items of dim sum and tea came to £38 ...what a con! I will never go back.

Told it was birthday celebration. But no mention of it. Drinks came really late after the starter was served. Chicken dish a bit chewy and not great. Dim sum a bit overcooked. Waiter would not remove the service charge. Better places to visit.

Plum Valley is a gem in Chinatown! The dim sum was absolutely delicious—fresh, flavourful, and beautifully presented. Highly recommend for an authentic experience!

We've been eating here for several years. The food is always good. Not cheap, but good value. Try and get one of the booths on the ground floor.

We came here as a walk-in on a very busy Saturday night. We had to wait a little bit but nothing too bad considering and they kept us updated throughout. It was a mix of vegans and meat eaters in our group, all of us were well catered for! They had delicious sweet and sour vegan chicken pieces, as well as vegan duck in black beans sauce. Portion sizes for the rice are generous so recommend one per couple. Would recommend this place to anyone!

For vegetarians there was a wide range of food to choose from and the staff there were very accommodating and had knowledgeable of the menu items which were suitable for us! This meant we were able to have a variety of items to choose from! The portion sizes were decent and overall good value for money! Would definitely recommend

Came here with a group recently. The service was fantastic, a nice atmosphere too and food was really nice. Got the salt and pepper chicken, egg fried rice and jasmine tea. Well worth a visit, will definitely be visiting again.

Always enjoy dim sum here. Can’t fault anything at all. It’s my favourite spot in Chinatown.

It was 4 of us including a 2 year old , no kids menu , food didn't arrive together , I ordered dim sum and chow main which both were cold , prawns were so overcooked and and chow main was dry , my best friend ordered chicken soup and she could barely eat it, because it contained bones , by the time she removed them the food went cold , we are not gonna come back again

Food..Service..always great. Would recommend everytime

Très bon restaurant chinois dans chinatown. Cadre super. Tous les plats sont bons. Personel accueillant. Je recommande ce restaurant .

Very good restaurant in Chinatown. The restaurant is very pretty. Great location. Very good. All dishes were excellent.

Very good service and food delicious .

2nd time in 3 months. Lovely experience. Dimsums were lovely.

- Tofu Salt and Pepper : Subtle and good texture - Sesame Mock Beef : Sweet and Spicy nice - Vegetable Spring Rolls : Can Skip - Hot and Sour : Classic but nothing too impressive - Aubergine and Tofu Sea : Very nice when paired with egg fried rice - Four Way Style : lotus steam was a nice addition but nothing too impressive

Incredible. Great food, nice staff, service quick, pretty interior design.

Visited Plum Valley last night for my birthday dinner and it was amazing. Really good food and great service. I would definitely recommend eating here if you are in Chinatown.

Superb food. Friendly staff. Service was iffy, with drinks taking an age to arrive and multiple reminders needed.

This restaurant was/is great and the food, environment and atmosphere is very good too. I went here to celebrate a birthday and there were 6 of us, four adults and two children, 8 and 4, and it was lovely. The food and the whole place is a tad more posh, for want of a better word, than other places I've been, but I haven't been to many in Chinatown, but anyway, it was a very nice experience and the staff even brought the cake we gave them out with the candles and sung happy birthday and my mum, who it was for, really enjoyed herself and had a nice time. I won't like all the food we had lol but I would definitely recommend going to this place and I would definitely go again, no questions asked, I would even love to try their private karaoke rooms too. Ps, it says I went November 2023 but I didn't we went March 2023 but the option didn't go back that far.

We have been here many times, and have always enjoyed.. This time was off, the chili chicken was over cooked and nasty, the shrimp dish was tasteless. The place was empty, and everything came out about 3 minutes after ordering.. just not a great experience

For me, this is the best restaurant in Soho! Every time we go there, food tastes the same and it is good quality. And trust me, I have been to a few! Service is not bad, but nothing special either. Highly recommend this place!

I went there with some friends for dinner. We ordered starters, which came with the main dishes. So the food seem to be reheated rather than freshly cooked.

Visited here after seeing good reviews online, a party of 7 so they gave us a private room which was exciting, the room did not smell or felt very clean and the food was disappointing, 2 of the dishes: beef stir fry noodles and the fujian fried rice lacking in taste so we couldn't eat it. The food arrived cold, we could see the food sitting on the counter for a while before it was brought to us. I had the fried rice with prawns and eggs and I felt sick a few hours after when I got home, so were other members of our party. Would not visit again food and service was a huge disappointment.

The hospitality was amazing. Really like the welcome drink idea. The food was great. Especially manager Nadi's behavior was amazing ☺️☺️☺️ And all foods are budget friendly. 🥰🥰

The food was delicious and I cannot complain about any of it. Good meal with good company in a lovely restaurant.

Chose this restaurant due to its extensive menu including lots of dim sum and vegetarian options. The food was all delicious and the service outstanding and very friendly

The fried rice, tea, and shrimp dumplings were delicious, but the xiao long bao and Shanghai fried noodles were not good.

This is the best Chinese food ever! Soo much to choose from, all absolutely delicious. Best find ever. Service was lovely and helpful and patient while I took so long to decide what I wanted. They sat our group of 6 very comfortably on a Friday night without reservation. Great Margaritas too!

The food was delicious and the service was quick and unobtrusive. We were in the basement and with the low ceiling the noise level was very high so we had problems hearing each other. However knowing this, I would make sure to ask for a table on the ground floor next time. This review says it was ‘energetic’ but I would say it was ‘deafening’! But easily remedied. It’s the second time I’ve been to this restaurant and I would definitely recommend it.