New China London Restaurant in City of London, Westminster

Food was good. But we had horrible service from one of the waitresses who spoke to us so rude and became very defensive when confronted about it. Would not go again

Buffet hot pot was lush, plenty of meat, seafood and vegetables to choose from. Good price for only £28 and the staff are very friendly! What a great experience.

Very good meals with genuine Chinese style, but not very expensive at all. The taste is unique, the service is soooo good. The staff are kind that they proposed the best. Pop in and try the three combinations of pork belly-beef and roasted duck, pair them with the seaweed and shrimp soup and you will be amazed. So satisfied! Will come back for sure.

I really recommend this resto 🥰🥰

I recommend it, we sat down almost as the restaurant closed, despite this they were quick and the food was delicious

We've been coming here almost every week for the past 2 years because of the hotpot from New China, which is very good and tastes really great. We especially like that the portion sizes are really good, not too small or too big for the hotpot side dishes that you order . I can highly recommend New China if you want to eat good and inexpensive hotpot in London.

Excellent service and excellent food made our visit to this restaurant "New China" very satisfying. The food (three courses in total) came quickly and the service was always attentive and courteous. We had a really good meal and can highly recommend this restaurant!

Simply wonderful place, friendly staff and lovely food plus plenty to eat, this is our must go to place in London and we highly recommend New China to everyone.

The service was exceptional, friendly and so helpful. The food was so tasty, plenty of it too. I am a vegetarian, and the staff helped me to choose the best options. I definitely recommend going there, thank you to all the lovely staff.

I go frequently to this restaurant because I like their fragrance pork intestines dish and also the waitress aunties are nice and friendly there. Their pork intestines dish sometimes change taste (salty or hard ) although the other dishes are just so so. Anyway, I prioritised my friendship with the nice waitress aunty there and kept going to eat. Today,I decided I won’t ever go again as the good waitress aunties are no longer working there. In addition , the new waitress Chinese lady seems quite rude to me , not willing to offer me a seat even ,asked for the food fees asap and acted like I am not their customer although I waited outside standing so long for my take away dish. The manager man also didn’t understand simple English even he is there for long time ago. The worst part is my pork intestines dish was wrong and instead there were pork trotter (only bones )in oily condition. If possible,I wish I won’t give one star to write a review. Bye Bye..

I went for lunch to chis restaurant. Wasn’t my first time, but this time was horrible! I had a bad food poisoning! I felt sick for 5 days! I had fever, diarrhea and vomiting!

Amazing service. The all you can eat hot pot was divine. Me and my friends left with a full belly of delcious food. A very wide variety of choices that will defintely satisfy anyone that visits. Extremely delicious too

Rien d’exceptionnel pour ce restaurant Chinois bien situé dans le Chinatown Londonien. Une carte très dense (plus de 160 plats) avec des photos pour s’en sortir plus facilement, une cuisine correcte avec des solutions végétariennes et un service sans surprises ni sourires. L’addition est vite lourde comme souvent à Londres, attention au portefeuille.

Used to be better. Took seafood vermicelli. What a joke. Vermicelli for 3 people and 2 prawns 2 slices of scallops and 3 pieces of squid. So so so bad. Also staff keep talking in their own language loud around the restaurant , so so unprofessional and annoying

We chose this one from the variety of restaurants because there were also Asian customers there. That has proven itself. Very tasty food, great variety and the portions also filled you up. Prices, well Chinatown, you take that into account. 3 people 100€

Completely unserious approach to allergy information. Their products contain peanuts, and they do not put this on the menu.

Wait was certainly an inexcusable length of time. The food lacked flavour. Seafood rice very tough and lack flavour

Really enjoyed the rice that we chose!

Today it was my first time at this restaurant and my experience was very good . The staff were very welcoming and polite . We order few dishes . I have to say everything was very tasty , my favourite was beef with asparagus and black pepper. Price wise I think is good for the location and the quality of the food . I will definitely come back to try other dishes .

Great find in China town! Very clean, chicken fried noodles, chicken potstickers, and sweet and sour chicken were amazing!

Great Szechuan options. Nice range of vegetarian options that suited our group. Some excellent well spiced meat options. Good service

Nothing overly horrible, but just a waste of money. I ate half of it, and I hate wasting food.

The waitress is so hostile and rude.

The food is incredible, the service is fast and friendly :), and the atmosphere is brilliant. 100% recommend :D

Not disabled kids/adults friendly. My younger sister has autism and my family took her out to eat at this restaurant for a treat. We felt the staff were judgemental and not understanding about my sister’s disability. We’ve been to this restaurant multiple times - both with and without my sister - because we enjoy the food but we felt the atmosphere was very hostile during our last visit. We will not be returning.

Amazing place! The food is delicious and the attention is amazing

One of the best food experiences in London!

Amazing authentic Chinese food. Really suggested!!! Had a lunch with a group of friends and we all really enjoyed it.

Very diverse styles of chinese cuisine, authentic northern china style present in multiple dishes

Excellent food and service, highly recommend!

I love the food and the atmosphere, great place to eat 👍🏼I will definitely visit again

Food is delicious! Great experience

The food was good, the problem is that you don't understand the waiters, and the menu doesn't have photos, so I ended up ordering something that wasn't what I wanted, but it was good, the duck was very tasty

We didn't like it... the duck is served on the bone and it's not practical to cut the bone without knives... the sweat and sour chicken tastes very strange, served with a ton of barely cooked onions... the beef with oyster sauce was the best dish but the flavor was not there. Chicken spring rolls without chicken in them with cabbage…. Absolutely not good at all. It was very hot so we asked for a jug of water. If you don't buy a bottle of water, they serve you in plastic glasses and come and fill the glass after eating....In short, I recommend a Korean or Viet restaurant, but this area is too touristy.

Lovely staff, food was there really quick and hot, food itself was nice and enjoyable for a quick meal 😁

Service slow. There's not much meat in the dishes, a lot of vegetables, and a lot of rice

Nice big restaurant with good outdoor seating area. The front of house guy was great at confirming the menu and acceptance of credit cards - then getting us a good table outside on a warm Friday evening. We had walked down Shaftesbury Avenue from the British Museum and the square where the restaurant sits was the first area we came to. We didn’t see anywhere that we would have swapped for as we walked through Chinatown later. We checked the menus outside a few of the restaurants before opting for this one - mainly because my vegetarian wife liked the set dinner menu, which didn’t include mock meat or mock fish (which she doesn’t like - some vegans might like it). Service was quick and efficient. Wait staff were friendly and professional. There was an amusing incident of another group’s food being taken to the wrong table - the guests were from HK and able to explain to the waitress in both English and Cantonese. The food was nice with generous portions, especially the tray of starters. Drinks (Chinese beer and fizzy water) were a bit warm. Restaurant was clean and well appointed including the bathrooms. Nice indoor areas including downstairs which wasn’t in use but ideal for larger groups. Several tables were occupied by Asian diners who were pleased with the food. Plenty of choices on the menu which included pictures. Chopsticks and bowls or Western cutlery available. Bill was reasonable for what we had, and cheaper than some other places for the set dinners.. We would go again and recommend.

Ugh. It's expensive for cuisine without originality or flavor. Don't forget the service charge French friends... we paid 44 euros for two dishes and 2 beers.

We visited late this evening & asked at the door if this restaurant was still open for customers, which it was. We were given the menus & after about 1 minute were told to hurry up as the kitchen was closing soon. Our food was tasty & plentiful but very soon after it arrived the staff started packing up the restaurant - stacking chairs on tables, bringing outdoor furniture inside, tying up bags of rubbish etc. A couple of female staff kept staring at us, willing us to hurry up. Soon the only table not stacked away was ours as we were still eating. I gave up on my food as I felt so uncomfortable & asked for the bill. There was a service charge on it, which I asked to be removed. I've never had such rude & inexcusable behaviour in a restaurant.

I ordered the special fried rice and received a dish that was slimy and had an unpleasant odor. After taking one bite, I realized it had gone bad, despite being purchased just 15 minutes prior. I am concerned about the food safety practices, as it seems the fried rice may have been sitting out for a significant period of time. This should not have been served to customers.

The service was very slow, the food was fine we had hotpot with the mushroom and tomato soup. the sea weed was not our taste, it was like biting into the ocean. the beef, pak choi and udon noodles were good. It was cold in the basement.

Definitely one of the worst Chinese restaurants. Service was terrible, the waiters were rude and the food took a lot to be delivered. They should not get any tip but it was included as mandatory. Never returning again to this terrible place

We visited here as many said it was celiac safe/ gluten free. We was greated by staff that had no knowledge of allergies / celiac and when asked they said yes to one thing and then no another time. This made me very uneasy. No options apart from plain rice dish in the end I would not visit again.

Food was excellent, the service was farcically awful! The staff berating one member of our party for ordering a spicy dish and another for declining to order a drink. The same member of staff missed one item from our order and then blamed us! Great entertainment, if you like that sort of thing. Despite the service we would return because the food was so good.

My man and I went yesterday on a date and it was perfect! There was a welcoming atmosphere right from when we walked in, and the staff were very friendly, polite and helpful. We got the hotpot buffet and it truly was a buffet, we left stuffed and satisfied! The food was delicious, the sauces were amazing, and for £30pp it was well worth it. We sat outside since it was a warm day and it was great seeing some of the lanterns of Chinatown from our table. People kept looking and asking us what we’d ordered because it looked and smelled so amazing! The hotpot experience is also so fun and interactive, definitely go with someone or in a group. I highly recommend, we will be coming back to try more of the menu for sure!

The service was not bad but the food is not good, the fried rice was overcooked same for the noodles and it taste burnt.

The food was good, however they advertised the student discount improperly and the service was lacking. We went to this restaurant because of a poster that said you could get 12% student discount. We ordered hotpot, but when we wanted to pay, we were told that hotpot doesn’t count for the discount and that student discount is only available if you pay in cash. This wouldn’t been a problem if it was properly said towards us when ordering or if it was on the posters or menu’s. Very disappointing. Also, the quality of service differed a lot. Some of them said nothing and came off as rude and some stared at us, pressuring to leave, but others were kind.

Eating the buffet hot pot plus a 10% service charge costs about £33 per person, excluding drinks and no euros. Ordered spicy mandarin duck pot. The soup base includes spicy, tomato and mushroom, pepper pork belly chicken, etc. The spicy soup is very spicy. If you don't like it too spicy, you may want to make it less spicy. The pepper pork belly chicken feels that the pork belly has not been processed well and is very fishy. It is recommended to order something else. There are three types of meat: mutton, beef, and pork. Mutton should be restructured meat products. Beef is beef belly. Pork is pork belly. Currently, all-you-can-eat mutton is probably restructured meat products. Meat (restructured meat products). I like their chrysanthemum, the meatballs are of average quality. It is recommended not to order too much, and add more if you like it. The service attitude of the service staff is good.

Although the portions are adequate, the food is mediocre. They charge more than £3 for service per diner, although they don't specify it. They also offer you rice as an “accompaniment” to a main dish and end up charging it at £4.50. When we complained, they told us we would have returned it. Quite unfortunate service. 3 people £83. Even though the servings are big, the food is pretty mediocre. They charge over £3 per person for cover even though it’s not specified anywhere. They offer you rice as a side for a main course and end up charging £4.50 for it. When we complained about it, they told us we should've sent it back. Pretty bad costumer service. £83 for a 3 people party.

Rude staff. Horrible food. Disgusting place. Enough said!

The food was good, but when making the payment there was an error with the card, when making the second attempt to pay the waiter took the card to try to make the payment, when this happens the man took out the bill and wrote down the CVV of the card, and to top it off the invoice had the complete information of the card number, he kept this invoice and gave us a copy. Very suspicious.... we should have blocked the card immediately.

Food was average and too oily, with the oil tasting not very fresh. Prices were high for the quality of the food. On a positive note, the tea was quite good, and the location in China Town is a big plus.

Growing up in China and visiting from US and have sampled Chinese food all around the world. The hostess at the door claimed their Mapo Tofu was very authentic. After tasting it, I would not endorse that characterization. My assessment was that their food is above average and I have tasted better (more authentic) Chinese food in London China town. Service was about average. There was a fly hovering over our dishes too.

Forced to pay 12.5% gratuity. We want to review our bill but staff hastily push us to pay.

This is a very good restaurant. They serve a wide variety of dishes, from all over China, to a very high standard. There are many things that I have never tried before & I will have to return to sample more of them. Delicious! Some decent wine on offer too. Staff were friendly and attentive and I thank them for that. If you're in the area, don't miss out on the chance to dine here. Top place to eat!

It is always a joy coming back here to eat some really delicious food. Every time it is faultless.

Mega tasty, nice, very accommodating staff at normal prices!

Very helpful service and good staff....

Really disgusting food with no taste... the only thing that could be smelled was oil and the highlight was when we wanted takeaway food, they brought us a box so we could put it in ourselves and they also charged 3.80 for services when they don't even put the food in the box. ...I recommend avoiding the arc

We had the Cantonese Duck and the Chicken Curry. The curry was very spicy for me, but that's not the point, it needed some flavor. The duck was a pure disappointment, the portion was very small and the meat was full of tendons and bones. In addition, we had to order extra rice for both dishes because this was not included. The staff was friendly, but this does not excuse this.

It was like a gamble dining at this restaurant. Pick the right dish and you’ll enjoy it immensely. Pick a wring one, you’ll be extremely disappointed. + The sautéed pork liver was great. Strongly recommend. Sautéed pak choi was also very nice. - Avoid their roast meat. I ordered roast pork belly. Turned out it was fried not roasted. It started to smell funny, was obviously not freshly made, and the pork skin was tough not crispy at all. Spicy Singapore style fried rice was edible, but judging from the look, it was just a typical fried rice with curry powder added. Don’t sit near the counter. That’s where regular customers come talk to the staff, shouting above your head. We were arranged to sit there. If we had known that this was their “strategic” location, we would have moved somewhere else. Clean toilet downstairs.

Very delicious food, great service! Went for a set menu which was great value for money. They dealt very well with my sister's allergies

We have entered to restaurant. Everything was ok. But when we want to order meal waiter told us, that we have to order one more meal, because they have minimal budget! We was 4 people and ordered 3 full meals and one soup. We expect to spend about 100gbp but due to Arrogance and insolence of waiter we left this place. We never plan to return there.

Good Chinese, really good menu and plentiful dishes. For about 6 dishes each we paid 30 each. Really excellent.

Zhonghualou is the first store I visited in Chinatown, and it is also a very good store so far. I recommend everyone to try it.

Not the best dim sum I’ve ever had but decent still

Friendly staff and delicious food make the fatigue of traveling to various attractions disappear. Who knows the value of eating authentic Sichuan cuisine and hot pot in a foreign country😭😭

One of the best places I've had fried rice with beef

It's been almost 7 years. I took this one out of 50 restaurants by chance. Was good choice. Ok, drinks only come from cans and the sauce for the Crispy Duck was far too little. But everything else is infinitely good. And for a 3-course meal it only costs 17 pounds, especially in London. I think that given the competition that exists there, negative reviews are also deliberately placed.

Wonderful sesame noodles leads you to a wide variety of exotic and tasty dishes. Upscale in presentation and prices.

I love the gorgeous decor of this restaurant, the service is great and all the dishes are delicious. My family and I all praise it.

The environment is great, the food is delicious, the waiters are always smiling, I love this restaurant!

Oriental atmosphere, we stayed on the bottom floor. Attentive staff, very tasty food. We ate steamed dumplings (Dim sum) they were good and we had soup, which was quite tasty. It was the cheapest meal of our stay in the city.

The service was fast and friendly and the food was excellent! Big restaurant so were seated right away even on a busy Saturday night, and was delighted to get delicious gluten free Chinese food - a rare treat!

We have eaten as a family and everything was great, excellent service and very good food. We have got it right

The ingredients are fresh and the service is great. Will come again

The food here is delicious, the decor is beautiful, and the environment is great. My friends and I love it here.

We had a fantastic meal at New China! I'm really surprised to see that this restaurant has a relatively low rating! Everything was absolutely delicious and seemed completely fresh. I would return without hesitation.

We had a fantastic meal here. Would definitely recommend the BBQ pork!

🤔 Quite dirty is the only thing which comes to mind.

Ordered their roasted pork and soy sauce chicken over rice. Chicken and roasted pork was best!

Location, service, and quality of food is great!

The service was nice and friendly but the food was absolutely terrible. I had duck for main and it was 98% bone and gristle. It was also luke warm, not that that mattered as it was completely inedible. The rice was OK but I didn't finish it as the duck was so off-putting. If I were the proprietor I'd be ashamed to serve food that bad.

First place since we got here and did not disappoint. Excellent food and service. My lady gave the place 5 star and she is picky lol.

Pretty good food, service was best, and a nice place to eat.

Great place, fair prices, good portions, friendly stuff. The service is good and so is the food. Beautifully presented and all the food is freshly made.

Food is consistently tasty and delivered quickly.

Amazing food with fantastic service. An excellent place to hangout.

Lot to choose from but the dish I ordered was delicious and a big plate full. Yummy!

Legendary, that's all I can say. The food, the atmosphere, the service, and the duck OMG! Best upscale restaurant.

The first time I went to this restaurant was because of the event, and the second time I went because I thought it was delicious the first time. If a friend comes to my hometown, I recommend him to try it, and then try it myself to see if it is really delicious. The result is still delicious. I'm not a big fan of spicy food, but this restaurant is just right for me, so I like it very much, and it's a restaurant that will make me come back for more. Stop talking and get to work! 😂😂😋😋😋 We celebrated a friend's birthday, and the beautiful waiter even took the initiative to prepare clean small plates and small spoons for us. Thank you.

Service was amazing. Food came out immediately. Prawn appetizer was mouthwatering. It was a great experience in fair amount of money.

Good authentic Chinese dishes, great service, and good portions.

This is a restaurant for people who want GOOD FOOD.

Hi, the food was ok. The atmosphere in the restaurant is acceptable. They add 12,5% to the bill for service. I guess there are better plaices in the Chinatown to eat at the same price…

This was my worst dining experience in London. When I went there relatively early, there were not many customers in the store but quite a few employees while they were all chatting or standing blankly on the side or in front of me, which made me feel uncomfortable. I chose the hot pot buffet. You need to pay attention here. They advertised it as 29 pounds per person, but this is for multiple people. If you are alone, then your price becomes 42 pounds per person, more The bad thing is that their condiments are downstairs, and they even ask customers to go up and downstairs to get the condiments. Regarding this situation, they said "It’s how it is cuz downstairs is not open". The waitresses are not enthusiastic at all, as if they are forced to come to work. , there are many Chinese restaurants around, and I unfortunately chose the worst one. I hope you can read some real reviews before deciding whether to go to this restaurant.

We really enjoyed the lettuce wraps, sesame chicken, and wagyu beef + mushrooms. Will definitely be back, as it was a great chines restaurant and an amazing experience for us!

Service was lovely. Cute atmosphere.

Quick service, dim sum was good, unfortunately the noodles were not good, tasted slightly burnt.

We had a perfect meal and were super well served.