Pizzaexpress in Newham

Estoy realmente desalentado de escribir esto, pero mi experiencia en Pizza Express Stratford Broadway durante la reciente promoción de Precios de Menú de 1965 fue absolutamente espantosa — y desafortunadamente, refleja un problema más profundo. A pesar de tener una reserva confirmada, mi familia y yo fuimos tratados con total hostilidad desde el momento en que llegamos. Nos dejaron esperando por más de una hora antes de que nuestro pedido fuera tomado, mientras que otros comensales que llegaron mucho más tarde fueron atendidos con prontitud. Múltiples intentos de llamar la atención de un servidor fueron descaradamente ignorados, y nos hicieron sentir completamente inoportunos. Lo que hizo esto aún más angustiante fue que estaba ayunando, y debido a los retrasos inexcusables, no pude romper mi ayuno a tiempo. Para empeorar las cosas, cuando pedimos una caja para llevar para la pizza inacabada de mi hija, se nos negó — a pesar de que otras mesas se las dieron sin problema. Nos dijeron que “la gerencia había decidido específicamente que no podíamos tener uno”. Era degradante y estaba claramente dirigida. El comportamiento del gerente fue agresivo, desdeñoso y profundamente poco profesional. Cuando intentamos usar un código de inicio legítimo de una queja anterior, nos gritó frente a otros comensales y solo cedió después de que le mostráramos los términos de la oferta nosotros mismos. Aun así, saludó mensajes de WhatsApp en un intento de justificar negarnos. Cuando nos fuimos, se burló de nosotros y dijo: “continúa haciendo tus quejas”, alegando que no se haría nada. Un miembro del personal también nos dijo que “saliéramos” e hizo más comentarios irrespetuosos. La respuesta oficial de Pizza Express admitió que se habían “quedado cortos” y ofreció una disculpa, pero sorprendentemente afirmó que esperar más de una hora para hacer un pedido está “dentro de los tiempos de servicio aceptables”. CCTV “convenientemente” no cubrió el área donde estábamos sentados, y negaron cualquier acto ilícito a pesar de la evidencia abrumadora. Vea las imágenes que he incluido que muestran capturas de pantalla de su equipo de servicio al cliente incompetente e imágenes del personal involucrado en este terrible tratamiento. Por favor, consulte también el video que circula ahora en las redes sociales, que muestra claramente cómo fuimos tratados. Permítanme ser claro: esto no fue solo un mal servicio. Esto se sintió como un trato selectivo y discriminatorio, ya sea debido a una denuncia anterior o por lo que somos. Como familia musulmana que simplemente trataba de disfrutar de una comida, la experiencia fue humillante y dolorosa. Pizza Express tiene que asumir la responsabilidad. Una disculpa vaga no es suficiente. Necesitan investigar adecuadamente, reciclar al personal y demostrar que toman en serio la discriminación. Espero que esta revisión sensibilice y anime a otros a hablar. Nadie debe ser tratado así en ningún espacio público, y mucho menos por una cadena nacional de restaurantes que dice ser inclusiva.

Mohammed served us and was fabulous from beginning to end, very friendly, knowledgeable and patient. He recommended dishes, brought exactly what we ordered without writing it down, and remembered who ordered what so when it came to the bill, he itemised each of our group separately so we could each pay our own, and was absolutely correct. An amazing asset to the place.

Stopped in to eat next door to the cinema me and my partner were at, we were in a bit of a hurry but thank you to Mohammed for giving a efficient and speedy service, was just what we needed! Food was great and the wine even better!

This was a midweek quick visit, nothing could really be faulted. The Pizza was well cooked and tasty and the service friendly.

Simion and the team were very nice and professional. The food was amazing! I really enjoyed my pizza, it was perfectly cocked. The restaurant is very nice, clean and the ambient is very zen. Amazing vibes !!! Highly recommend it 🫶🏻 P.S. the raspberry sorbet was amazing ♥️

They were v busy cos they do not have enough staff. They did their best. Service is slower than we would have liked but polite and nice and friendly. Food is Pizza Express. V nice - 10/10 for what you expect from Pizza Express. Staff...

Was in a group of 20 people, we had placed our meals request in advance of coming to save us time as we attending a pantomine next door. Service was very poor, starters coming either at same time as main or after the main. Any...

Went to the cinema next door on a quiet Wednesday night. The Pizza Express had about 15 people in, but even with plenty of staff, service was very slow (i was left waiting to be seated - yet I could see staff by bar, in...

I always enjoy Pizza Express for a good, tasty veggie pizza. This branch seems understaffed, but the people there work non-stop to deliver excellent service. Particular mention to Mohammed, who is cheerful, chatty and a thoroughly nice guy. Very enjoyable meal.

Possibly the tastiest pizza that I have eaten. The only criticism I can find is that the drinks seem a bit expensive. Nice to ave a big window to watch the world go by.

A lovley birthday made even better by the managers Edna and Leah. The chef came in on that day on short notice especially to cater for the birthday party which was lovely. No sense of rushing us and having kids! unlike other places.

We had a Caesar salad and some dough balls. The dough balls cost £4.25 and there were 5 tiny little ones!! The salad was mostly hard boiled eggs and a slither of cheese. So altogether disappointing . The service was good though.

Very nice, it has a much nicer environment than their other Stratford branch. The food has always been good, and staff attentive but not overbearing.

We went here after the theatre and ordered food for the family. The service and staff were great but the food was bland. One of the family ordered a gluten free pizza which was over cooked , no taste etc, however they did change it...

Сервис быстрый, качество пиццы неизменно последние двадцать лет, расположено во всех популярных точках Лондона и очень демократично по цене. Всегда...

We ate here on visit to Straford - the square its on can be a bit seedy, but don;t let this throw you. It's located undermeath a small cinema, and is large, small outside area with seating also. large long glass lined walls . Standard...

We have been coming to this Pizza Express for almost 5 years. The food is always great and the service is good. We would like to thank Mohamed for great service with a smile.

Good service, reasonable prices and staff well overworked on Theatre nights. Would recommend as Pizza and Pasta were good and service was exceptional concidering how busy it was and how understaffed this restaurant was on a Theatre night. Across the walkway to the Theatre royal....

Very poor service. Serving staff didn't listen to our order or any adjustments we asked him for, he was too busy looking out of the window at incoming customers. Unsurprisingly my salad came with dressing when I had specified I didn't want any. The second...

The food was very nice, exactly what I expected. This is always to directly be able to get vegan options. The service was really nice at the beginning, but from the moment we get our pizzas nobody came back to talk to us, not even...

Having made a reservation online, I was not acknowledged for nearly five minutes when I arrived. As it was half term, the restaurant was rather noisy with families with poorly supervised children. One child persisted on banging cutlery on the table behind me. I was...

Words fail me I'm trying to describe the complete ineptitude of this place! My daughter booked a table for 20 ( my granddaughters 6th birthday meal with her friends and their parents). Arrived on time 5pm and need to be at the Theatre at 6.45pm...

Waitress wasn't friendly at all. After ordering my pizza, it came without mushrooms so she took it back. Waited while my two companions ate and then the starter arrived. When asking why it's taking so long she explained that the Christmas parties (two large groups...

Went here on a Sunday night, told there was a 30 wait for food, fair enough our decision to stay and eat, bad call. When our pizzas eventually arrived they were over cooked and going cold, been left on the pass too long. Would have...

Always consistently good and very convenient for pre or post Theatre meal. Good service and friendly staff.

Let me start by saying I haven't had a pizza express in a while but based on the memory of the Muswell hill branch and the Stratford Westfield branch I thought it would be fantastic. Boy was I wrong! Lets start at the beginning, myself...

I am a big fan of Pizza Express, but certainly NOT this one. From the moment we entered, we were made to feel UNWELCOME. We asked for a table outside, the manager said there wasn't a table outside free. I pointed to the table for...

Popped in because we have found an £5 offer.. Offer itself it's not bad but the customer service and atmosphere inside it's terrible. No smile or positive vibe whatsoever.. Waiters faces saying more than enough.. Looked like the've been forced to do any job. Manager...

Monday 18th I was invited to a close friend of the family's birthday dinner at pizza express. Firstly the atmosphere created by the staff wasn't very friendly or welcoming. We were waiting for a couple guests to come before we ordered, it wasn't that busy...

After a really busy day we went for a relaxing meal with family and friends. The service was very friendly, if slightly disorganised, and the food was good. A range of shared starters (the doughballs were the highlight) and a very tasty pizza washed down...

Great food and great service. Really enjoyed our pizza, delicious flavours and great crust. The starter dough balls with dips were fantastic too.

We have been amazed by very tasty food and great service X our server was very helpful and manager checking if everything was OK 👏🏻 Thank you guys for making us to feel special X

I wish there was a GOOD between Average and VERY Good because I am not a\ huge fan of PEx but tonight it was ok. The service was great... a couple of hiccups ironed out but it's always the same... £4.50 for a bottle of...

I understand Stratford is busy so expect getting a rush of Customers, we arrived before the main rush but the orders were delivered well out of turn as ours took well over an hour to arrive. it was very hard to track down a member...

I visit this place with my wife and two months daughter. We spend a real great time over there. Delicious food. Great customer service. Family friendly atmosphere.

Her ble man fort igjenkjent om man gikk dit flere ganger.Hyggelig betjening og god mat.Sitt inne hvis det er varmt

Lovely service, very attentive and funny was our waitress. I changed my mind from a lasagne to a calzone, ( I think thats what its called) which was not a problem. The food came promptly and was delicious. The restaurant is warm and friendly. The...

You know what you're going to get, quick efficient service with good quality Italian food. Had my favourite Pollo Ad Astra pizza, good as usual, we weren't hurried at all, so a good experience!

We visit this place with my girl friend and we was very happy from the food and the staff. Thank you guys :) Cya again :)

Visited here for a work team dinner. The food was lovely, we all had different pizzas but everyone seemed impressed. Despite us visiting as a group of around 5 in December when most places were having Christmas work do's the service was good, fairly quick...

As family dinner we went on weekday to the Pizza Express, the staff was very polite, friendly and very good service.The ambience and place was neat and clean. Before going to hotel, we reserved online and got code 25% off and as well buy 1...

Small restaurant but very nice helpful staff and great food. A nice find not to busy. Great that they except taste card also

We have been going here for years, with friends or family, without fail the food is great, the service is friendly and the new decor is fab! Consistently delightful experience.

Very slow service, don't go for a meal here if you have a time limit. Food was as expected, but being pushed to give our order in as soon as possible when we sat down then waiting over an hour for our food to come...

Je sais, c'est une chaîne, mais les pizzas sont vraiment bonnes. Le service est agréable et sympathique. Dans ce quartier...

I know, I know, I know! Its an Italian pizza restaurant - but I had a superfood green salad and it was so tasty!! Other members of my party had pizzas and pastas and it all looked very good. The service was good and the...

Pizza Express, as its name says, is a pizza restaurant. It also serves pasta. It has set meals with starters, main dish and dessert! Its servings are generous and if you are an Asian who is not used to finishing one whole pizza all by...

We did enjoy our trip to Pizza Express here rather than go to the megalith one in Westfield's megamall. This was a bit cosier, next to the Theatre and with a good chatty atmosphere. Food was of the usual quality, you normally can't go wrong...

Awesome place if you love pizzas. This Pizzaexpress is just next to Stratford station. Authentic and very tasty Pizzas

One of the best Pizza stores in London, with multiple stores spread across London. Authentic & very tasty Pizzas

We peered through the window and decided to have a quick bite before enjoying theatre. All staff were friendly, helpful and quick. Food was divine for its price. We would def return if in future we want another casual dine out. Thank you

An impromptu lunch turned out to be a great dining experience. We were sat outside in the glorious sunshine. The waiter was very attentive and his menu suggestions were spot on. Great value and good service

This is not the first time I had a dinner in here and this is the second time things went wrong! Long time ago I went there and they didn't let me in saying kitchen was closed even before the opening and closing time anyway......

Went the for a a meal on Tesco club card vouchers. Used this branch as the one in Westfield doesn't take them. Food- nothing wrong with at all. Very tasty and it came out quick time. No issues with that. The waiter was attentive and...

Als Gruppe gingen wir 3 mal Essen. jedes mal wurden wir freundlich empfangen, sehr gut bedient. Essen und Kaffee waren...

Came in right before closing restaurant looked nice and neat. Food came out quick had garlic bread with mozzarella for starter pretty tiny but good tasting. services was ok.

Es una comida que os gusta mucho y en este local la preparan muy correctamente; estaba sabrosa, la masa era...

Having eaten at PizzaExpress a number of times, mostly being sort of happy with it, something has happened. The pizza was soggy, the ingredients felt far from fresh and it was not worth the time or the money. The staff is always nice at this...

Good food, although service was average, we were served quickly and efficiently. Staff could have been friendlier.

I have been coming to this particular branch for years as I live locally and have to say they never disappoint! The service is always prompt, efficient and friendly but without being over the top. The food is very tasty and well presented. Big thumbs...

Pizzeria bien placée dans Stratford qui est un quartier assez dynamique. Le rapport qualité/prix est correct par rapport au coût...

We were a large group of 25 mixed ages who wanted to be served quickly and efficiently and the staff certainly did that. The food was good, we ordered in advance and the chef got the order spot on. Easy walk from the a Ibis...

After my visit to the Stratford Theatre this afternoon I knew I'd need a late lunch / early supper and it was always going to be Pizza Express. It's a nice airy venue with plenty of space when I arrived at 4.45 getting much busier...

Sometimes it is difficult to review a chain restaurant. I like Pizza Express but often find the service robotic. The Pizza Express opposite the theatre in Stratford, East London, delivers friendly service and good food. I felt that I was treated as an individual. I...

The restaurant is handy for the shops and theatre. The food and service was great and the decore was fine. The lunch time we were there, there were only three other customers but maybe it is busy during theatre times. I think they may need...

A pizza é boa, segue o padrao de qualidade da rede, o atendimento é eficiente, o preço é razoavel, Recomendo.

Excellent service and lovely food. Divine dessert with mini marinated figs and marscarpone . Spacious and well appointed restaurant.

Food was good but service slightly not so good! Room for improvement . All four of us ordered a desert 4th desert arrived 10 mins after other deserts. We had to remind waiters of coffees we had ordered and not received. Due to great pizzas...

Slightly tucked away in a small square behind Stratford's original older Shopping Centre (NOT the all singing all-dancing Westfield across the road) is one of the best places to enjoy a pizza or a salad in London. Light and airy due to its long glass...

Gostei da pizza de lá, varias opçoes de sabores e um bom atendimento, é uma rede tem em varios bairros.

A lovely looking restaurant right next to cinema and Theatre Royal. I got a Sunday evening off peak fixed price 3 course meal for £13.75 via internet search which basically meant a free desert. Food was good, wine ok-ish but good service spoilt by a...

We made a booking for 16.00 on a Thursday to celebrate passing a university course. From the minute we entered we were treated with disdain and impoliteness by the manger. The restaurant was empty and we were told unless we had a booking we couldn’t...

I came here with my family on a busy Sunday afternoon. It was full - but staff were kind and very helpful. Menu was good - overall I loved it

Sometimes go to pizza express courtesy of tesco vouchers.pizza is essentially posh cheese on toast. Bill came to over £60 for 2 adults having pizza only and 2 childrens meals with no starters or alcoholic drink.this is too expensive for familieS and I would,nt go...

Very average meal, but used tastecard so reduced the cost of the meal considerably. Fine for a quick bite to eat

Northern Imagination has just opened here in Stratford Circus. Selling modern British food with twists all the way. Great food, great value for money.

Gostei tanto que voltei várias vezes! Pizza fininha, bem italiana! Os sabores são criativos e bem inusitados! Vive lotada, em...

Went here with the family for lunch. We ordered the dough balls and garlic bread as entrees then for our main we ordered romana margherita pizza and romana padana (vegetarian). The Romana padana pizza was very tasty, we actually ended up ordering another one thats...

Arrived for a pre theatre dinner at a busy restaurant with no reservation.We were greeted warmly by a very busy waiter who showed to great table for two in the corner with a great view of the street. I was amazed that our order was...

They took care of some particular dietary requirements we had, and accepted vouchers from my phone for discount. Staff were attentive, polite and fast.

Very tasty pizzas, we recommend the doughballs for a small starter, very yummy. Attentive service. We visited on a Sunday night and had no trouble getting a table.

I have a couple of American friends who adore this place, and no trip to London for them is complete without a visit to this ubiquitous chain. I suspect this is because they are accustomed to the below-average fare from US mega-chains like Domino's and...

We love this branch of PE, great service, family friendly, and the food is better than in some other PE branches. Loads of natural light (unlike the hideous PE branch in Westfield), friendly and welcoming atmosphere. We eat here regularly, the kids love it, and...

From the minute we entered the restaurant we were treated as valued guests. Mohammed was courteous and friendly and gave us impeccable service and attention. We are here on holiday and will be returning. Oh and food fab and fresh!

I visited this branch of Pizza Express before going to see a play at Theatre Royal, Stratford East. The staff were all friendly and served us promptly. Food was hot and nicely presented.

Went with friends who were visiting recently and the food came quickly and was great. Staff were attentive and looked after us well. Had a toddler with us and he was treated well too. Tasty food and quick service. Would recommend.

I've been to a lot of Pizza Express restaurants and this one was by far the best in terms of service! We hadn't visited stratford before and the person serving us helped us out in finding our way to our accomodation as well as providing...

A regular spot to eat with friends this may be a chain but the staff here are so good you want to come back. Food is standard good PE, no surprises or shocks, but the friendliness and warmth of welcome makes it a favorite.

We've eaten at this Pizza Express every time we have gone to a pantomime at the Theatre Royal Stratford, which is just across the road. No literary prizes for describing what you get at a Pizza Express, although the pizzas here are better than at...

I had the misfortune of going to this Pizza Express branch, before taking some kids to see an Xmas Panto next store. The staff were slow taking our order, the food took ages to turn up and the kids missed dessert as we had a...

The only redeeming feature of this dreadful place was the serving staff - bright, cheerful, helpful and attentive. The place is like eating in a glass box - which is cold to boot. The food was awful - gloopy, tepid lasagne with little taste or...

Had the lasagne which was amazing and garlic bread tasted just like Italy! Lovely staff, delicious food and reasonably priced.

This is a good quality, vibrant pizza restaurant with great, good value pizza and a retro cinema ambiance. Pleasant service

I go here regularly with friends and as well as the expected PE good food this branch has exceptional service levels (you are welcomed back as a friend by the manager and this rubs off on all the staff) and a good atmosphere being in...

Not the best of places as my order of a pasta dish was hot outside but stone cold inside but the pizza was ok that my wife ate , will say that the replacement was much better, seem to me it had been frozen before...

nice location and good size, staff are freindly and service is good. I go most wednesday thanks to Orange Wednesday were i get good discounts before seeing a film next door