GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
3.9

Based on 2.421 opinions finded in 4 websites

site_photo4

Nº 347 in 751 in Newham

Nº 7 of 16 Pizza & Pasta in Newham

CUSTOMERS TALK ABOUT DISHES WITH..garlicpizza

comment_iconOpinions

Amazing pizza and so delicious! My son loves it ! Thank you

site_logo

Erinda Simaku . 2025-04-14

MORE AT Google

Good food, chilled and relax atmosphere and great customer service.

site_logo

elainesamson . 2025-04-14

MORE AT Google

Muhammed was super friendly gave excellent service. The food was amazing flavorful and well presented. Highly recommend!

site_logo

Mindo Tara . 2025-04-13

MORE AT Google

5 Stars Mohammed provided absolutely excellent customer service—friendly, attentive, and genuinely welcoming. He went above and beyond to make sure everything was perfect. The food was amazing, full of flavor and beautifully presented. A fantastic experience all around. Highly recommend!

site_logo

Sunita Sharma . 2025-04-13

MORE AT Google

We were served by Mohammad and he was AMAZING, such a sweet gentleman. He was the only one serving and helping people we could see he was under pressure but he always kept a smile on his face. He was lovely to talk to as well, we are definitely coming again!

site_logo

Tan M . 2025-04-12

MORE AT Google

Mohammad is amazing waiter. He deals with complex order as if nothing special and offered alternatives making dining experience with food intolerance most enjoyable, thank you so much!

site_logo

Yumi Hara . 2025-04-09

MORE AT Google

Wonderful experience!! Shout out to Muhammad great welcoming waiter

site_logo

Sumaiyah Malik . 2025-04-09

MORE AT Google

Had dinner this evening at Pizza Express after seeing a show at the Theatre and had a great time. The food was delicious and the service was excellent. The manager Nicholas was knowledgable, attentive and had great customer service. Overall really happy with my experience at Pizza Express Theatre Royal.

site_logo

Jan Jan . 2025-04-06

MORE AT Google

Very nice pizza. Very good service. Recommend.

site_logo

Robert Severn . 2025-04-04

MORE AT Google

Mohamed went out of his way to make us feel really welcome, attentive but not overly so, good recommendations on the food choice and a real credit to the restaurant so much so we returned for a second time during our business trip whilst in Stratford.

site_logo

Bobby M . 2025-04-03

MORE AT Google

Very dry pizza not the same experience as going to restaurants

site_logo

leona . 2025-04-01

MORE AT Just Eat

Great service with 21 people in a group. Good food. Well done 😘

site_logo

Guy Lagrand . 2025-03-31

MORE AT Google

Tastefull pizza and great service!

site_logo

Roger Schuncken . 2025-03-31

MORE AT Google

We booked a family meal online to celebrate (it co-incideded with the anniversary pizza promo) — we had confirmation, email in hand, everything set. We arrived on time, excited, only to be met by a staff member who bluntly declared: “Your booking is cancelled. You can’t come in. Everything is booked + sold out” Why? The PE IT system crashed after the pizza promo went live. Instead of honoring existing reservations, they rebooted, wiped all bookings, and re-sold the booking slots—leaving us stranded. Staff response? A shrug and “Tough luck, nothing we can do.” No apology, no effort to accommodate us—just indifference and a underlying “Get lost” attitude. Insulting part? The restaurant was completely empty!!?? Not a single diner. Tables sat unused while we were turned away for an imaginary “overbooking” caused by their own incompetence. WOW! When challenged, staff offered no solutions, no goodwill gestures — just robotic dismissal & repetition. This wasn’t just a technical error; it was contempt for customers. A brand that confirms bookings but refuses to honor them, then blames IT while leaving tables vacant, doesn’t deserve a single penny of my or your money! Result? Our lifetime value to PizzaExpress is now £0. We’ll never return to ANY of the chains restaurants. I see zero reason to consider any of them, given the plethora of options in the marketplace + choices of great food to enjoy.

site_logo

Andrew S . 2025-03-28

MORE AT Google

Absolutely Horrendous Experience – Avoid at All Costs! If I could give zero stars, I would. I booked a table for 5 PM at Pizza Express Theatre Square Stratford, expecting a decent meal. Instead, I was met with chaos, incompetence, and some of the worst customer service I’ve ever encountered. When I arrived, they denied my booking because their systems had crashed—as if that’s MY problem? Rather than apologizing or making an effort to accommodate me, the staff shrugged it off and treated me like I had just wandered in off the street. No sympathy, no attempt to fix their mistake, just an attitude of “too bad, not our fault.” I asked if they could find a table since it was THEIR error, and I was met with blank stares and poor excuses. Apparently, they had zero backup plan for technical issues—which, considering this is a big chain restaurant, is absolutely laughable. The staff were rude, dismissive, and completely unhelpful. No manager in sight, no one taking responsibility. Just a bunch of employees standing around looking clueless. If you want to experience what it feels like to be ignored, disrespected, and left standing around like an idiot, then by all means, book a table here (though who knows if they’ll even honor it). I left feeling frustrated, hungry, and utterly disappointed. Pizza Express Theatre Square Stratford is a joke of a restaurant—avoid it like the plague unless you enjoy being treated like garbage. Never again.

site_logo

Lightixity (Lightixity) . 2025-03-27

MORE AT Google

Delicious pizzas hands down one of the best restaurants I have order from. The courier was very polite and professional. I highly recommend this restaurant.

site_logo

Zoro . 2025-03-27

MORE AT Just Eat

Mohammed has made our visit wonderful! Great service, great food and a brilliant atmosphere. Mohammed has been brilliant from day one, eight years ago for us, and hopefully another eight years to go!

site_logo

Mark & Seema Griffiths . 2025-03-22

MORE AT Google

They really take their time. Don’t go here if you’re in a rush

site_logo

Ted Oldman . 2025-03-22

MORE AT Google

I did not even receive the food, wanted to break my fast with it and it was projected 40 minutes later than I wanted it to

site_logo

Jareer . 2025-03-20

MORE AT Just Eat

The pizza base was split into 2 different sections, the cheese & toppings were connected but the base was separated like it was a sandwich, took pictures of it but i dont know if we can upload it to propertly demostrate what was wrong with the pizza.

site_logo

Fabien . 2025-03-12

MORE AT Just Eat

Our waiter, Mohammed, was outstanding as always. The new menu is cool, the food was fresh and tasty. He has been a waiter here for almost 17 years! I remember when he first started. He hasn't lost his smile, and he has an impeccable memory! 🌟🌟🌟

site_logo

Denise Guinan . 2025-02-28

MORE AT Google

Pizza was nowhere near warm. Ice cold. I’ve ordered before, it’s never been this cold. Someone is clearly not doing their job right.

site_logo

Farzana . 2025-02-26

MORE AT Just Eat

Muhammed was amazing! he was wonderful a very experienced and amazing waiter. He made our day wonderfully and filled us with happiness while serving us. he was the only waiter in the restaurant but managed to fulfil our needs and take care of us. Thank you!

site_logo

ionela varvara . 2025-02-20

MORE AT Google

Muhammed is an exceptional waiter who goes above and beyond to provide a fantastic dining experience. His warm and friendly demeanor makes guests feel welcome from the moment they arrive. He is attentive, quick, and always ensures that every detail is taken care of with professionalism and a smile. His knowledge of the menu and ability to anticipate customers’ needs truly set him apart. Muhammed’s dedication to excellent service makes every visit a pleasure. Highly recommended!

site_logo

Isabella Varvara . 2025-02-20

MORE AT Google

the waiter mohammed made pur experience much better with his friendly atmosphere and his ability to remember our orders shocked us!

site_logo

Robert Constantinescu . 2025-02-20

MORE AT Google

Very quiet, Less Busy, Excellent Service, The taste of those magnificent and also can be use romantically, even when it night time (ground floor only via Stratford Picture House) It does have delivery, wheelchair access and also products also selling the in store, also can be used for events (work related outreach/meeting or others, including birthdays) Very Highly recommend Feedback: Everything in the restaurant is perfectly clean, service is not too long (really quick), excellent for romance, birthday and outreach/events, quick payment process, food and drink is very delicious and highly recommended (also not many people go there that why it is mostly quiet), also staff very friendly atmosphere is amazingly excellent

site_logo

Jason Wilkinson . 2025-02-20

MORE AT Google

Michael did the great service thank you 😊

site_logo

Rao Khan . 2025-02-19

MORE AT Google

Lovely pizza , fresh salad .. yum, yum! Great cocktail - best Pornstar Martini. Served by Mohammed and another very nice gentleman! Will definitely come again !

site_logo

Janice . 2025-02-16

MORE AT Google

The worse pizza express ever. Avoid visiting this branch at all costs. Visited this branch and waited over an hour on National Pizza Day to be then turned away. The manager who refused to give his name said he had given the pizza cards out during the week when we clearly explained that is not what was written in the terms and conditions. He continued saying he will not honour the offer and turned away everyone. He was extremely unprofessional and said he's the only manager working there and that's the reason why he refused to give his name. Pizza express has the worse customer service and do not visit the Stratford branch!!!

site_logo

Muhammad Chowdhury . 2025-02-15

MORE AT Google

Tried to call the restaurant multiple times over a half hour period about dietary requirements for a delivery order and they never answered the phone.

site_logo

Joe Gleave . 2025-02-14

MORE AT Google

On Saturday evening, with my family (including a 4 yr old and 18month old baby) we were turned away from the door of this Pizza Express. The restaurant did not look busy at all, but apparently all booked up, according to a rude waiter who met us at the door. We were baffled whilst looking around the empty tables and chairs, and asked whether it was possible to accommodate - a rude 'no' came from the man who met us. It was around 17.30. As anyone with small children will know, our intention was to eat fast and get back in time for bed as quickly as possible (we live opposite end of London, and due to sit on Jubilee line for another hour). As we turned around to leave, something seem to dawn on the man, he asks us to wait for a moment. Perhaps it was the looks he was getting from other punters, realising how bad it looked that he was rudely turning away a young family. We just said we'd move on, as we were clearly not welcome. He just shrugged his shoulders and said 'ok then' - as if this was clearly our fault. Some 90 minutes later, we walked past the restaurant having eaten elsewhere, plenty of tables still free. Disgraceful behaviour really.

site_logo

Hashi Mohamed . 2025-02-10

MORE AT Google

also they never read notes!!!this is 3rd time they dont read notes

site_logo

Melike . 2025-02-09

MORE AT Just Eat

Please send me your money back because my order did not arrive.

site_logo

Andrei . 2025-02-08

MORE AT Just Eat

I was told the driver was outside he was not. I explained to him multiple times to just come further up the road to the door. He called me and was sure he was outside and was at 15 when it clearly says 55 on my booking and he was not apologetic. My food was freezing. He was rude. Just not good enoufh

site_logo

Olivia . 2025-02-07

MORE AT Just Eat

Pizza was completely swaushed up

site_logo

melanie . 2025-01-31

MORE AT Just Eat

Mohammed was an amazing waiter, very friendly helpful and welcoming. Cannot praise him enough. Thank you

site_logo

Olivia Bell . 2025-01-27

MORE AT Google

Mohamed is the best. Fantastic service and treated our daughter for her third birthday.

site_logo

Dark MTTR . 2025-01-25

MORE AT Google

My sister and I had a lovely lunch today. The fantastic service provided by the manager was absolutely excellent. He was kind and efficient. His attentiveness made our visit great. Thoroughly recommended.

site_logo

Margaret Howard . 2025-01-24

MORE AT Google

Great little Pizza Express. Might not have the snug, warm atmosphere of some but a nice location on Stratford Theatre square and a lovely welcome.

site_logo

Andy Clasper . 2025-01-20

MORE AT Google

We recently celebrated a birthday party here, and thanks to Lewis, it was a wonderful experience! He ensured everything ran smoothly and made everyone feel happy and comfortable. We had an amazing time, and all the parents were delighted with the event. 🙌🏻

site_logo

Kathleen Kei . 2025-01-19

MORE AT Google

Mohammed was amazing so was the bloody pizza

site_logo

Phil . 2025-01-14

MORE AT Google

Food was very cold. It would have been okay if it was warm but nope. Ice cold.

site_logo

Farzana . 2025-01-09

MORE AT Just Eat

I loved it Mohammed was an amazing waiter very professional polite and friendly we loved him. The food was delicious and quick I highly recommend

site_logo

Lamphane Pathammachak . 2024-12-31

MORE AT Google

The time kept changing & food was cold.

site_logo

Sabrina . 2024-12-21

MORE AT Just Eat

Was served by Mihaela today with my little brother, she was sweet, attentive and patient with us!

site_logo

AESTH5SOS . 2024-12-20

MORE AT Google

Mohammed was incredibly helpful during my visit to Pizza Express. He was polite, attentive, and made sure everything was perfect. Great service!

site_logo

Anoushka Rebelo . 2024-12-19

MORE AT Google

we waited one hour and 45 mins for our food as no delivery driver turned up when the food finally arrived it was cold

site_logo

Lisa . 2024-12-19

MORE AT Just Eat

Appalling food. Stone cold plastic pizza. Avoid.

site_logo

Richard . 2024-12-15

MORE AT Just Eat

I have oreder my food and never received.

site_logo

Jirí . 2024-12-06

MORE AT Just Eat

Great restaurant, always fast service, good location by the theatre (RIP cinema) and a more neutral atmosphere than other nearby restaurants.

site_logo

Pascal Cisse . 2024-11-23

MORE AT Google

Pizza quality very bad.don’t give sauce 🥲

site_logo

Jakaria . 2024-11-04

MORE AT Just Eat

The worst salad I ever ate. It wasn't eatable. The chicken breast tasted as one day old, freezing cold, boiled, not grilled, the egg cold and the sald leaves where chopped with an axe.

site_logo

Alina C . 2024-11-02

MORE AT Google

Really lovely place. So nice to dine in here, relaxed and quite, staff are excellent 💯 Very welcoming and attentive. Shout out to Jaida who was so friendly and helpful. Recommended to all but definitely for a quieter experience it is ideal, away from the rush of Westfield. The manager is great and the pizza was delicious. Definitely my place to go in Stratford. Great for family, friends or business lunch. Use your deals in here too. Highly recommended.

site_logo

Naheed Hussain . 2024-10-30

MORE AT Google

Best pizza express, highly recommend coming to this branch over the Westfield Stratford branch. Lovely ambience and cosy setting. Attentive and quick service.

site_logo

Mazeda.b . 2024-10-29

MORE AT Google

Popped in for a quick lunch on Thursday whilst having a meeting in the theatre. Was met by incredibly charming manager who managed to persuade me into a dessert I definitely didn’t have room for! Her service was fantastic and I would come back here for her alone. However the food was great and just another reason! Hats off to the venue, was very nice and when back in the area I will definitely be back!

site_logo

Paul Mount . 2024-10-20

MORE AT Google

The service is fast, they do not charge a service fee

site_logo

Muratcan Ipekci . 2024-10-11

MORE AT Google

Very slow. The order came with extra food we didn't order. They still changed us full service charge

site_logo

Andre Ribeiro . 2024-10-08

MORE AT Google

Food was delicious and excellent service from waiter Mohammed, as always !!!

site_logo

Bruno de Santana Pereira . 2024-10-06

MORE AT Google

My order was so late and the quality of the pizza is definitely not pizza express standard… I’ve never had a pizza look like this when dining in. So I’m assuming they don’t care about the customers who order online?

site_logo

Dovile . 2024-10-04

MORE AT Just Eat

Good food with prompt service, and pleased to use the app to find free dough balls too. Pizza was delicious as was dessert. As I was leaving a mouse came in, these things happen, but very disappointed that staff attempted to stamp on it in view of customers instead of removing it discreetly and humanely, and then investigating the problem later.

site_logo

Lucius Vellacott . 2024-10-03

MORE AT Google

The base was nice but cold and burnt at the same time. It was not eatable. Pizza express doesn’t have good reviews and I know now why. I’ve called them and they said they will speak to just eat and ask for refund but I won’t hold my breath!

site_logo

Si . 2024-10-02

MORE AT Just Eat

The classic Margarita pizza and the Giardiniera are the best. Make sure you ask for black pepper and chilli oil. For starters, the dough balls are an absolute delight. Especially with the garlic butter. Amazing stuff at pizza express!

site_logo

Tiger Red . 2024-09-25

MORE AT Google

Staffs low mood and attitude put a damper on the evening, manager was really lovely and positive however. Atmopshere of the place would have been nice if not for service.

site_logo

dramacool fan . 2024-09-25

MORE AT Google

Delicious pizza and friendly, helpful waiter. Would recommend!

site_logo

Collette Winter . 2024-09-25

MORE AT Google

45 minutes took them to get our pizza without good service. We were 2 people but only had 1 cup for drinking water for example and no one even checked to see if sth is missing.

site_logo

pouya kolahian . 2024-09-21

MORE AT Google

Mohammad was exceptional, very attentive and kind, whilst also funny. Delicious food. Thankyou to the two chefs also!

site_logo

Kate Hudson . 2024-09-16

MORE AT Google

Pizza was frozen not even cooked it was dry smelly and probably from three days ago had to throw all away. Potatoes was cold oily and soggy worse order ever didnt eat any of it.very disappointed

site_logo

Ayaan . 2024-09-06

MORE AT Just Eat

Excellent food and service. Thank you Mohammed, for a warm welcome. Enjoyed it🙏

site_logo

Peter Nguyen . 2024-08-24

MORE AT Google

Mohammed was our server and he is very friendly, funny and great at his job! Thank you! The customer service element is spot on and I would always return here for the food and service!!

site_logo

Kat Nguyen . 2024-08-24

MORE AT Google

Very slowest restaurant in the Stratford. 👎👎👎👎👎👎👎👎👎👎👎👎

site_logo

Ajay Kumar . 2024-08-05

MORE AT Google

Freezing cold pizza, had clearly been made a long time ago, disgusting

site_logo

uzma . 2024-07-29

MORE AT Just Eat

Never arrived! I waited but the driver never turned up

site_logo

Sar . 2024-07-28

MORE AT Just Eat

Mohammed was absolutely amazing at serving us, gave us a Royal service and we definitely felt special! Outstanding customer service and made our dessert extra special for us. Definitely the best Pizza Express around. Thank you Mohammed!

site_logo

Katherine El-Tawil . 2024-07-15

MORE AT Google

Even through the update said the driver was at the restaurant, when i called he wasn’t there. Things didn’t resolve until the restaurant helped by calling just eat. The driver indicated he didn’t speak English when i asked him.

site_logo

Ruth . 2024-07-12

MORE AT Just Eat

Been here for many years and the experience and customer service mohammed provides has always been 12/10. Goes above and beyond for our experiences every time !

site_logo

Najma Adan . 2024-07-04

MORE AT Google

5 stars all round, Mohammed was great!

site_logo

nura olo . 2024-07-04

MORE AT Google

my food did not come and the restaurant is not giving me a refund.

site_logo

elisha . 2024-07-02

MORE AT Just Eat

I clearly put in the notes no chilli or chili oil and no parsley!!!

site_logo

Sandi . 2024-06-23

MORE AT Just Eat

I’ve been waiting for my food for approximately 12,000 years. Eras have passed. My body has become dust. I wonder if humanity will still exist by the time I get my salad. Pray for me.

site_logo

Ross B . 2024-06-20

MORE AT Google

Arrived 1hr and 10 min late and then part of the order was missing.

site_logo

Emma . 2024-06-16

MORE AT Just Eat

Our favourite Pizza Express. Much more relaxed than Westfield and the staff are lovely.

site_logo

Dan Thompson . 2024-06-10

MORE AT Google

I would rank this a 5 star pizza chain in Stratford area. Quiet for sure compared to the one at Westfield itself, which is what I like about for families with young children to dine in. Been couple of times, service and food have been fantastic! Would come back to this place again for sure.

site_logo

Felix Gan . 2024-06-01

MORE AT Google

The food was great, and I had a lovely time with my friends. Mohammed provided amazing service from beginning to end, recommending some delicious dishes that we all enjoyed. We left with three very full stomachs 😊

site_logo

Tonisha harvey . 2024-05-28

MORE AT Google

Good environment and was served by Nilisha she was really friendly and swift. The good was good too had Penne Al Forno with Garlic Prawns it was delicious.

site_logo

Arshi Mohid . 2024-05-28

MORE AT Google

Amazing service from Mohammad, food was lovely and great for student discount deals!

site_logo

millie lawrence . 2024-05-28

MORE AT Google

Lovely service and place to eat as always!

site_logo

Rianna John . 2024-05-28

MORE AT Google

We had exceptional service! The food was really good aswell .She went above and beyond to make sure we had an amazing experience. The waitress was named Leah.

site_logo

Estela Kolesovaite . 2024-05-27

MORE AT Google

Mohammed was a great host for lunch today. Very helpful and was insightful for the food. Gave out great recommendations.

site_logo

Asif Mohamed Ismail . 2024-05-26

MORE AT Google

Mohammed was awesome, very quick, polite waiter. Fantastic service.

site_logo

Mubeen Ahmed . 2024-05-26

MORE AT Google

It was a quiet Sunday afternoon so the atmosphere was quite homely and comfortable. Mohammed, our waiter, was quite insightful about the food and the service was great. Definetely will come back in the future.

site_logo

Nihal Abedin . 2024-05-26

MORE AT Google

Came here for my birthday - Mohammed was an excellent host ensuring top notch food and quality service, ensuring we understood about the food and gave us brilliant recommendations. Would recommend this branch to anyone, for the service, quality, and atmosphere.

site_logo

Abir Chowdhury . 2024-05-26

MORE AT Google

Mohammed's exceptional service is truly the cornerstone of our loyalty to this establishment. Year after year, he consistently goes above and beyond, creating an atmosphere of warmth and attentiveness that makes us feel truly valued. His genuine care and understanding of our preferences make every visit a delight, and his ability to anticipate our needs ensures a smooth and enjoyable dining experience. While the food is consistently good and the staff are always friendly, it's Mohammed's dedication that truly sets this place apart. His presence is the reason we keep coming back, knowing that we'll be greeted with a familiar smile and a commitment to making our visit special.

site_logo

Anna Baniuk . 2024-05-23

MORE AT Google

We came in for a Pizza and the service we received from the waiter Mohammad was friendly and efficient. It makes such a difference to be served by a smiley and friendly person.

site_logo

Sophina Prestidge . 2024-05-20

MORE AT Google

Nilisha is so kind and very nice service

site_logo

Damini Patel . 2024-05-20

MORE AT Google

Served by Lea, she was friendly and attentive. Nothing was a hassle. The food was lovely

site_logo

Richard Buchanan . 2024-05-19

MORE AT Google

We've been a few times and Mohammad is always a great server!

site_logo

Rebecca Harrison . 2024-05-19

MORE AT Google

Muhammed, very polite and friendly. Great service, very tasty.

site_logo

Сніжана Гладка . 2024-05-18

MORE AT Google

We’ve been to this Pizza Express many times now, and it’s always been great. Mohamed is amazing, always friendly and happy, and the food is nice. We will definitely be returning!

site_logo

Zsófia Ivanics . 2024-05-18

MORE AT Google

Mohammed made our sons day - special I’ve cream making session. Great service and really made a random visit into a lovely memory.

site_logo

Jeff Westcott . 2024-05-18

MORE AT Google

Wonderful place for a family dinner. Super food and very child friendly. Muhammad in particular was really great - made ice cream sundaes with our son, who won’t stop talking about how fun it was!

site_logo

Fabiana Lorencatto . 2024-05-18

MORE AT Google

Similary restaurants in London

restaurant_img
4.0

508 Opinions

location-iconStratford 50 Romford Road
Pizza & Pasta
outdoor_seating_198334takeaway_198334delivery_198334

Amazing staff amazing food amazing service