Pizza Planet in Horsham

really nice food, good respectful delivery as usual from this place

Order was late and a portion of chips was missing fron the order

Food didn’t turn up and we’re not helpful when chasing up

I always get my weekend takeout from here and it is by far the best. I usually order the american hot pizza and it is always delicious 😊😊😊

Absolute joke - the restaurant is located 5 minutes from my house. I ordered 2 pizzas and some chicken for my children at 5:30. They finally arrive 90 minutes after I order it with NOTHING that I ordered. Totally the wrong order. How do you take so long and mess it up so badly. Very very poor. They finally delivered at 7:30 with some chips and drinks as an apology. Not good enough.

I was given the complete wrong order.

Amazing! Great service from the delivery worker and the food place. Credits too them for making my order last minute! Enjoyed the food will order again!

I’m not happy with this order it’s extremely cold very soggy with all the wrapping falling off and the wrong order. The food was cold and 40 minutes late I would like a full refund please

Was over 60 mins late not happy

All the food was good except the cheesecake, which is usually really good, but this time it tasted different and was still mostly frozen

I have ordered from them before and it was excellent this time it was awful the piZza was cold and tough and had an odd taste did not it it all. the BBQ chicken wings were hot but also so spicy hot (which I did not order) I could not eat all of them as my mouth was burning 🥵

Good hot tasty food delivered early by a friendly driver.

Waited almost an hour despite getting a message to say it was ready. The food was inedible. Absolutely disgusting customer service and food

Only have got 1 meal and ordered 2

Order took 2 and a half hours and was delivered twice as completely wrong first time

first time I bought a pizza from them definitely will do again

Food took about 50 minutes to arrive, it was warm ish but not hot. The chicken tikka garlic bread I ordered was cold and burnt. We had 2 cans of Dr Pepper which was meant to for

Rung shop was no help other than telling me it was on its way

Pizza was delicious but the wings are deffo frozen the bones were black and red I couldn’t eat them it put me off

Food was 45 minutes late, called restaurant they didn’t seem to care, food arrived stone cold and when I asked the delivery driver why he was so late he just shrugged his shoulder and didn’t want to answer. Will never order from here again

Food took an hour and half to arrive, and when it did come - the chicken, chips and burger were all cold.

Perfect, gotta love those cheesy chips XD

One of the best orders we have had from Here tonight

The order was appalling, received a chicken wrap which should be vegetarian. Can of Diet Coke and dips missing. Stuffed crust pizza wasn’t crust. Tried to complain before but just eat didn’t respond. Would like a full refund of this order please!

Ordered a pizza through just eat. Arrived in time and polite friendly delivery lady. Food.. disgusting. Soggy pizza, overwhelmed with cheese to cover up the lack of toppings. The little pepperoni was cheap and poor quality. Just totally unacceptable. We ate a couple of slices and gave up as it was so bad and threw it in the bin. Contacted Just Eat as that was who we ordered through. Terrible customer service. Would not refund despite sending photos etc. so both Pizza Planet and Just Eat have lost our custom. Avoid!!! Do yourself a favour and buy a frozen supermarket pizza instead.

American hot pizza. Was very wet and sloppy and not great. Hardly any pepperoni on it in fact half to one piece per slice. Really didn’t meet the menu description. Never again.

I am surprised by tonight's standard, the pizza was fresh and wasn't burnt! and the chicken was amazing!

Needed a quick bite after a long day travelling. Not many options at 10pm in the middle of the Sussex Downs but these guys were able to deliver and after a quick call only took 40 minutes. Pizza was hot and fresh and went down well.

Not sure what sat nav the driver was using, but couldn’t find the house. The chips and burger were cold and soggy.

The food didn’t taste good, too much cheese and chicken on the pizza had a funny taste

The pizza was very nice however the 3 garlic sauces never showed up that we ordered

Not the greatest, I feel like it has certainly gone downhill, and they forgot parts of my order too!

Mozzarella sticks was over cooked and burnt and the pizza is very bland

It was really late and the second driver said that the first driver couldn’t find our house

Made an order at 5:05 and phoned at 6:30 as the app said delivered to be told the food hadn’t been made and they could make in now and be ready in 20 minutes - not good enough when you have hungry kids

I ordered the house special pizza but I felt it didn’t have as much flavour as expected. I’d recommend the pepperoni pizza! The mozzarella could do with more fresh ingredients to give it better Flavour. From previous ordered the Megga ball is great loving the burger pizza so I will stick to those in future.

The stuffed crust pizza could have done with more filling in the crust

I only ordered from here to get the spicy chicken wings. Only to find out when my food was delivered they had written on the box “sorry to spicy chicken wings left” it was replaced with chicken strips. The shop didn’t have the decency to call me about this, yet thought it would be appropriate to replace it with something I do not like. Horrible soggy food on arrival. Extremely disappointed. Will NOT be ordering again. And to be quite honest, I want my money back.

Took two and a half hours to arrive. Had to ring up twice to chase order. Really disappointing service.

Good food, will order from them again. Delivery was a little late, but can appreciate it was a Friday evening and they delivered to Southwater from Billingshurst, whereby the delivery lady was very pleasant, apologetic and appreciative of my patience - so 10 out of 10 to her. The only slap wrist for Pizza Planet was no cheese in the burger, even though this was ordered and paid for as an extra - Maybe next time they’ll pop in two rounds of cheese lol!

Possibly the worst pizza I've ever eaten, when I say eaten I actually mean had half a slice of and threw the rest in the bin. Save your money and get cook at home pizza for a fraction of the price from the Tesco opposite

Excellent delivery. The courier was very pleasant and lovely! But the food unfortunately was not. The burger was really sloppy and the wrap too. And not well presented. It went in the bin

I orderd this specificly for 11 PM so I would have hot foot when I got in from a long day. It was delivered at 10PM to my very confused housemate. By the time I got in everything was stone cold. The pizza reheated ok. But nothing else did so this order was largely just a waste of money for me.

3rd order in a row where food was wrong or missing

Food was cold and soggy. Inedible. 1 hour late for delivery. Phoned up to ask where the order was and was told it was on its way and then he put the phone down on me. I didn’t even say my name or address. Really disappointed. I always order from here and for shifts for the ambulance service. I just wanted something hot to eat when I got home. Really horrible food.

Very fast delivery but a shame the chicken bucket we ordered was very dry. Pizza was amazing.

Didn't arrive. Staff claimed no order was placed despite confirmation on Just Eat and email. Staff hung up immediately after denial. Terrible service.

Took a little while but food was lush

Brilliant service nice delivery chap.

Was late by 25 minutes and when I rang to ask where the order was they hung up on me

Pizza cold, ordered large chips, tiny portion.

Either the food is incredibly late or it’s not even cooked and it’s cold. this is what i ordered the other night and it’s basically raw and the chips were stone cold. not to mention the hours wait for the food to even arrive. i was left hungry.

Lovely meal only thing wrong I got pepperoni on my garlic bread with cheese and I ordered pineapple!! Don't like pepperoni

Pizza was good, but garlic pizza bread wasn’t as I’d ordered. Also tasted like it had been warmed rather than cooked to order. But average

Another simple faux par, ordered a chicken fillet burger meal and it arrived with no chips, very disappointing as it makes the prompt delivery service seem irrelevant.

Eta arrival was 7pm.. turned up just after 6pm.. no one was ready.. therefore food got cold..

It was awful, food was delivered late, it was cold when I rung up no refund offered and no good customer service poor effort on all accounts

I have no complaints about the food quality from pizza planet, it’s tasty and the children love it. However I’ve never received a correct order. This time there were no chips with the veggie wrap meals sent, apparently as I ticked the ‘ normal’ not spicy box it didn’t come with chips even though I paid for meals. The wraps sent had spicy sauce in them anyway meaning they weren’t eaten. The chicken combo box should have 2 pieces of chicken and a 2 wings, neither of the 2 meals I ordered had the correct number of pieces in. It’s a real pity as mistakes with every order made means that I won’t be ordering from pizza planet any more.

Garlic pizza bread was burnt which made it very unenjoyable to eat, prompt delivery though and the rest of the order to restaurants usual standards

Rang 1.5 hours after order to see why it hadn’t turned up when already late… told they’d just left… when food arrived it was cold, chips tasted reheated (no-one ate them). Pizza was cold and squashed under weight of rest of order, didn’t have large drinks bottles advertised/ordered so sent cans, but not enough to give us same amount of drink! Poor experience and wasted food.

Chicken in burger but hard like it wasn’t freshly cooked like it been sat their for 20 mins otherwise nice

Food had been left for a while, chicken wraps went abit soggy

Food was cold and onion rings were floppy. I ordered a cheesecake and ended up with choc fudge cake. Not impressed overall.

Made us really I’ll me and my partner and we only had chips and chicken wings

The pizza was incredibly greasy. Nuggets were soft.

Food missing, All Wrong drinks given Not very good at all 😡

No choice online of what sauce salad you want on burgers. Which is not good if you have allergies also i asked for no cheese and was given cheese on the burger.

The hot wings were the best I’ve had, will definitely be getting them again. The pizza and garlic bread were also good.

Really disappointed. Pizza and garlic bread tasted reheated. The dough was really tough and cheese was hard. We previously have had good pizza from them but this time was awful, such a shame.

Beautiful tasty food delivered very quickly

The chicken burger was over cooked and horrible

Got a notification to say on it’s way arrived an hr later Luke walk ordered spicy chicken wrap nothing spicy about it garlic bread was just Aldi individual pieces over cooked wedges tasted like cardboard pizza burnt ordered meat fest got pepperoni nuggets just as bad don’t waste ur money

Absolutely awful keep it. The pizza was like it had been made yesterday. I was looking forward to this so much and it ruined my Friday evening. Not enough sauce, what an anti climax, worse than my girlfriend gives me.

Third time something was missing from my order

Excellent food and friendly service Thankyou x

The food took over 2h to be delivered. The onion rings weren't nice at all and very soggy. The food wasn't hot and in general quite disappointing meal considering the waiting time and it's price. It was definitely the first and last time i have ordered from from here.

Delivery driver was lovely, food didn’t taste nice, like melted plastic.

The bag with the chips fell apart because they were that greasy. Pizza was tasteless

Phoned restaurant twice, first time said be 10 mins, 20 mins later called again, said had been cooked again and was on its way, be 5 mins. 15 mins later it arrived. But food was good and hot.

Waited over 2 hours for food to be delivered. Called and said it was on the way. Phone another half hour later to which they said my order had been lost. Waited a further 20 mins until it arrived

Friendly delivery, hot food, well boxed. Chicken burger was overcooked but everything else was great

Food was great. Delivery on time with friendly service. The only think I would change would be to have more sustainable packaging.

Very late delivery, lied to on the phone about delivery time. Over hour late. Rude shop staff.

Great food with fast delivery. Highly recommend

Items missing from order, customer service terrible. No effort to rectify problem

FOOD COLD, HARDLY EDIBLE, NO DIET COKE INCLUDED

Great food! Lovely delivery lady 😊

The fried chicken was nice and the pizza was ok. But the bbq wings were mushy and the curly fries tasted stale, also the burger had an option to add cheese, I didnt want cheese so didnt add it and it came with cheese anyway

Chips were soggy undercooked and very small portion. Pizza was good quality.

Bad food once again, we won’t be ordering from here again unfortunately

Great food with great service. Highly recommend.

A few stars off for being late, they did say they had been really busy, but don’t let that put you off food was definitely worth waiting for, will use again, thanks guys

Lovely food and very friendly delivery driver.

Absolutely delicious . Thank you

Food was good when it finally arrived but wasn’t that hot. Would order again but know it won’t come on time.

Food was exactly what expected for a high street place. Was very pleased they deliver. Delivery was on time.

Usually a lot better but this time are pizza was over cooked and so were the onion rings. This is the first time we have had a bad meal so will let slide but normally the food is always really good

Ordered at 8:10, got a message on the just eat app to say delivery on the way about 9:05, called store at 9:40 as still no delivery (estimated delivery was 9:10-9:20) and was called back and told the order was lost in the system, order then arrived at 10:10 (10 minutes later than I was told on the phone). Hardly an apology and no remuneration offered etc, quite disappointing as we use pizza planet and just eat very frequently.

Lovely food however chips missing from order

Having specifically asked for no chutney, but red sauce instead…..they delivered chutney……please read requested information 🙁