Pizza Hut Restaurants in Merthyr Tydfil

From first arriving all way through our visit the staff couldn't be more welcoming and attentive food was lovely along with fresh amounts of salad+pasta and our daughter particularly liked the ice 🍦 cream bar with plenty of toppings and sprinkles,thanks to all the staff for 5* service.❤️👌

Had a great pizza (& salad) here, and the service was fab!

As far as pizza hut goes, this is a great one. Good customer service and food is prepared well

Very fast service, lovely pizza

Great pizza and the selection was wide ranging. A great meal and I'll definitely return!

I was tracking. The driver had left the restaurant, but the tracking had disappeared. Then took a very long time to get here. The pizza and side was stone cold. Very disappointing. And frustrating. I've always received my food hot.

Very Polite delivery driver with good customer service.Yummy food.

My favourite pizza and I've tried every pizza going

Good selection of pizza and the quality of food in the salad bar also, and of course the ice cream

Buffet pizza and fresh out of the oven

Pizza was good finally...ordered a delivery. It didn't turn up. Phoned the restaurant and spoke to the manager. He really couldn't care less. Went down to collect the pizza. Finally got the food we ordered 2 hrs later than expected. Pizza was good. Just the managers attitude was BAD. Refused to refund a delivery charge that we paid. Kinda got the impression that we should be grateful we were getting any food. Just weird really. Like customer service from a 70s sitcom

Brilliant as I remember it as been a while

Great pizza, great restaurant. Staff are always friendly.

Had a very satisfying meal with my son with ice cream and drinks.

Lovely place no wait to be seated and not long to wait for our foid

the whole experience was great,given the choice to order via mobile or a team member was good,great atmosphere,lovely manager here when we came.food was tasty ,and the service was great

Had a lovely experience at Pizza Hut in Merthyr. We haven’t been to Pizza Hut for years but we were over the moon with the deals on offer really reasonably priced. The staff were fab and couldn’t do enough for you, the salad bar was full and clean and the food delicious! So glad they still do the ice cream factory as I remembered we will definitely be back 😊

Amazing food, a bit pricey on the drinks.

Went for our main meal at lunch time with our 2kids.. Even though we are not upto date with QR-code style ordering, the waitress went above and beyond to help and serve us. Great humour & friendly to all of us, cannot praise her enough.(THANKYOU.) Food was hot and good. Went for Feast For Four.. No complaints, Just a big thankyou, enjoyed our visit.👍🏼👍🏼👍🏼👍🏼👍🏼

Over priced to the extreme and poor staff service. The foot itself is probably a 2 star. Just go elsewhere. Pizza Hut is genuinely Not worth it anymore. Wouldn’t be surprised if the whole company is closed down in a couple of years. It was also dead today and for a Saturday when everything else was full hense why we went there, says it all!!!

Staff are helpful and friendly Food is good Clean tables and amenities Does not take cash Which is not a problem But I know some people like to pay with cash They scan and order at the table and staff will also take orders

Food was decent service a bit slow but very polite

Lovely food , service was good , staff was kind of half half , the receptionist was lovely lady

Pizza Hut is now very expensive. It’s alright food but just so expensive for a family of 6.

I stopped for dinner on the way back from Brecon. It was a nice pizza with a tasty salad bar. I'd recommend it.

I liked how staff greeted you as you came in, I like the unlimited buffet and order on the app at the table it’s much easier, the unlimited buffet is only untill 3pm I believe, the pizzas where cooked fresh and a nice variety, the salad bar was full and also fresh, they also did hot pasta which I never seen before, the kids loved the ice cream. Overall really pleased and can’t wait to go back!

Our food was not very good and their was no privacy. And there was a constant feeling of being watched. A constant queue of people directly behind our poor seating area lining up to use the drinks machine.

Pizza don't tastes same anymore.very disappointed.

Had a great time here. Staff were very polite and actively working, cleaning sides, tables and servicing customers. Building was was well kept and food was good.

Great friendly service One of the best pizzas I’ve had in a long time We went for the thin crust soured dough pepperoni. And salad bar with all the sauces

We ordered a stuffed crust but the pizza didn’t have one.

Great food, great service, not much atmosphere, would prefer not to have to order from a menu on my phone but speak to a human instead

Very nice staff. Unfortunately, the tables were stuck and the salad at the buffet didn't look so fresh anymore. But the pizza was delicious.

Great pizza hut, service was so welcoming, very clean, food was great , plenty of parking. Would definitely come again and recommend it.

Excellent place to eat. All the staff are friendly and offer great customer service and made to feel very welcome. The food is delicious and they have a great menu with plenty of choice as well as a salad bar.

Ordered via Uber Eats and my order was incorrect to start. The first pizza we ordered had the incorrect base and the second was the wrong size, split into 2 with the wrong toppings. The desserts were a pile of mush in the delivery box (the delivery method could be improved on) and the Halloumi fries were burned, hard and chewy. Talked to the manager on the phone and she seemed very unapologetic and told me she couldn’t do anything and to talk to Uber eats. She also told me she could make me a new order however I would have to drive to get it, despite not being able to drive as I am disabled. I’ve had great experiences in store but this delivery was horrendous and it’s put me off ordering from them again.

£15 small pizza is terrible thought it was gonna be much bigger

food was freezing the driver was in one spot for about half hour

piece of cake missing - cheese cake

The ordering app was the only thing that met expectations. The staff were okay—polite and not rude, but certainly not attentive. At no point did anyone check if everything was okay. The drinks machine was out of at least two syrups that I noticed: Tango Apple and Orange. Pressing the pour button resulted in nothing but carbonated water. The pizza disappeared quickly, and it took a while for the kitchen to bring out fresh ones, despite the restaurant being at about half capacity. The ice cream machine's condiments were non-existent. All that being said, the food was tasty, and the place was clean. It was an okay visit. We'll probably be back, but we're not in a hurry.

Fantastic time at this hut. The staff were all super helpful and friendly, plus the manager was definitely leading his team. Great job keeping fresh food out and salad bar topped up. Definitely recommend.

Eating in the restaurant here, the staff were so friendly and attentive. We had a great chat with them and they attended, like getting our glasses for water or a box to take food out. The food was hot and fresh, couldn’t recommend this place more!

Light lunch - flatbread and refillable salad. Not much can go wrong with that. Pleasant and friendly staff.

Food was cold and when I opened the boxes both pizzas looked as if they had been thrown around the delivery driver didn’t even have the pizzas in a bag when delivering and to get to my flat you got to walk around and up the path I have sent you photographs of the pizzas they were delivered as

my food was freezing cold and no can of pepsi delivered

Gorgeous staff. Made me feel really looked after. Delicious pizza and salad takeaway also.

Excellent service and food by the manger and table staff. Don't be shy give it a try you won't be disappointed 😁

I ordered a chicken supreme pizza, but basic items such as chicken, peppers etc were missing. It was a plain pizza with pineapples and olives on it. These were ordered as extra toppings. Photo available

Easy parking and staff were friendly and very attentive. The food was really good, I had to bring some home as I couldn't finish it all.

Everything was wrong and just told to get refund shocking

Pizza was cold. Chips were hard, not fully cooked. Food went in the bin.

Food it's self was lovely, Service seemed hectic despite it not being a full house. Possible short staffed. Waited 45 mins for a desert that wasn't arriving until we pulled a manager aside. He arrived 10 minutes later with our desserts and what seemed like a heart-felt apology and an extra scoop of ice cream

Place was OK, service was great by a short young girl with glasses, the taller lady didn't seem as helpful. Food and all was fine. What I wasn't happy about was the no choice of how to pay, CASHLESS business, in this day in age? I wasn't happy about that, seemed unfair... my mother and many of her friends go over to the shopping centre by bus, they don't use contactless, so this would mean they wouldn't be welcome here. Taller lady said it had been that way for 4years, shows how often I've gone there. I will say, the food and service was all OK, and that's the main reason for going I guess. Did cost £60 Mind, 2 adult buffet and salad, 2 full kids buffet with ice cream and drinks, plus 2 coffees. All in all, OK, didn't like the cashless issue though.

The meal deal are a great saver pizza 2 sides and 2 dessert great for us always our usual and great value for money Friendly staff great food for the price and would definitely go there again.

delicious pizza and chips delivered on time.

Hadn't been to Pizza Hut for many years. Food was great. Especially the ice cream. Good value.

Not bad pizza, salad a bit limited. Lacks personal touch these days as they make you scan your order through app...then ask you for a tip, this must impact hard working staff

Worth the 10 minutes of being late

Pizza not the best, ordered online and we were the only ones in there, other than that it was great!

The food is beautiful and tge staff is really lovely and helpful

Friendly staff, great pizza and well kept salad bar. The ice cream factory was a bit icy (not as smooth as usual pizza hut ice cream) so a star was removed for that Overall we were happy with the service and food 🙂

Food arrived very late and cold due to the driver having to stop at kfc and wait 20 minutes for another delivery pick up

Prior to a long weekends climbing in the Breacons my wife and I decided on some much love pizza to fuel us for the days ahead. We arrived and were promptly seated at a rather dirty table, crumbs over the seats food over the floor, we asked to move or for it to be cleaned, we proceeded to move to another table but these were still not in the cleanest shape. We ordered our food and chose the pizza buffet option, this is where it all started to go downhill non of the pizzas looked fresh and it didn’t seem like there were any new ones about to arrive, we chose our slices and sat down to eat returning to the buffet again for another cheeky bite but still no fresh pizza. We ate, paid and left with an unsatisfactory experience of Pizza Hut. That evening I contracted food poisoning and was up and down all night with sickness. Suffice to say, it was more than the likely the old stale pizzas we ate at lunchtime.

Make sure you order the large for best class of pizza. Had a personal saver meal and smaller pizza not as good. Sauces need a rethink as not the best. My favourite pizza takeout though..❤️🥰🍕

Great choice and friendly staff. Sometimes too crowded for my liking though.

Pizza was cold and had to be reheated which defeated the object of ordering

On the expensive side now, but still a good meal out. Staff were lovely and attentive

Good for families. Easy to order and quick service. Kids kept busy with activity book. Very good value for money and the vegan pizza was very tasty.

Place was very quiet, the staff was very polite and pleasant

food was freezing like its been to other houses before coming here

If I could rate lower I would, how much would it cost me to get more pizza than grease? Me and my girlfriend went for food here tonight, ordered two pizzas and it was vile. Grease dripping off the pizzas, we went through 3 napkins trying to soak some grease off the pizzas, still wasn’t enough. I wanted to complain but my girlfriend has bad anxiety so she wouldn’t let me. Honestly vile.

Polite friendly staff and all you can eat pizza what more could you ask for

The kids activity book kept my daughter occupied during waiting time, ordering online was easy and I could take my time without feeling rushed. Food is good value for money, and very friendly staff.

Food was cold. Really un enjoyable

Would have been higher but the price of food was a little to high.

The boy with glasses, believe his name was Aaron, made me a very delicious pizza and it was amazing. 5/5 stars

Very friendly staff , the pizza was really nice and I got served quick

Pizza Hut in Merthyr Tydfil offers a delightful dining experience that caters to both pizza enthusiasts and those with a penchant for fresh salads. The staff's friendliness adds a warm touch to the overall atmosphere, making guests feel genuinely welcome. The posters and wallpaper were loved by the kids! The star of the show is undoubtedly the pizza, with a variety of toppings. The salad bar is a nice addition, offering crisp and fresh greens, along with a range of toppings and dressings. Maintaining high standards of cleanliness, both in the toilets and food areas, is a commendable aspect of this Pizza Hut location. One of the standout features of the buffet is its exceptional value for money. Whether you're a family looking for a casual meal or friends wanting to enjoy a relaxed evening, Pizza Hut is a fantastic choice that combines great taste, friendly service, cleanliness, and affordability.

Ana the manager was really friendly and helpful

Disappointing food. Garlic bread was average and chicken was dry. Wouldn't order again.

Food was an hour late and cold disgusting for the price

Nice staff, easy to get a table and buffet was always available

Just no. Why does pizza hut still exist? Pizzas are made from some kind of industrial bi-product. Great staff though

Ordered a magherita pizza and a pepperoni pizza turned up. It also turned up stone cold and rock hard

Very polite and friendly staff. Pizza was fresh and tasty as you would expect, salad bar stocked okay. Decent choices on the menu in this very spacious PH.

Had all you can eat buffet,OMG iam absolutely stuffed!lol 🤤 Went with my wife and 3 kids totally worth the money.👍

Came here with my partner after our trip to Brecon and they still don't take cash!! Very frustrating. As for the food, everything except the mozzarella sticks was lovely. We did end up with a free pizza after they made an extra for a different table. Our waitress was very helpful too, polite and not pushy. Things I didn't like, there were a particular family who had no concept of volume which were clearly making people annoyed. This could have been handled a little better in my opinion (all for a good time but respect the room). Avoid using the online menu system where possible (overly complicated and could have food on the table by the time we finished ordering). This is based on ordering at this time. Future menu systems may have improved. I have been to this particular Pizza Hut on numerous occasions, and unfortunately, this wasn't the best of visits.

Good food .. staff friendly.. only moan. Little bit overpriced if you have large family

Delivery kept getting delayed, arrived an hour late and was stone cold and one of the pizzas was wrong. Not happy, especially after how much it cost. Applied for refund but doubt I’ll get one. 👍🏻

Absolutely amazing food, best pizzas around. Staff are very friendly and professional. Special shout out to Mel and Kirsty

Cookie dough was burnt but freezing and waited over 1 hr

This Pizza Hut is always hit and miss! Sometimes it’s absolutely delicious and other times it’s just rank. I think it all depends on what chef is on. Service is shocking, tell you it’s ready when it’s not on the app and aren’t the pleasant of bunch.

Every single time I try to order online from this branch, it is closed. If you aren't open, update your advertised hours because I am fed up of creating an order, getting to the final stage of checkout only to be given an error message to say you are closed at 7 o'clock in the evening.

hideous only good thing were the staff were quite friendly, from a vege point of view buffet not worth it at all

ok but the gluten free pizzas need to be included in the buffet in my opinion and bigger sizes to order

Fantastic service today and the whole place was spotless and on point. All staff where constantly at hand. Highly recommended.

One of the best pizza hut experiences I've had. Although it was busy, food was served quickly. Great service from our host Kinga. Would recommend.

Staff were very friendly, the food was ok... The pizza was lovely, but the fries weren't cooked so we sent them back and the second batch weren't cooked either. We were refunded for the fries and the staff were nice about it.

Stopped here last night and waitress very friendly and helpful. Food is ordered online and was very easy to do. Food was cooked quickly and brought to us. All dishes were amazing. Salad bar stocked well which lots of choice. Restaurant clean and tidy

Dead restaurant dead workers dead food. Don’t recommend rats in the salad.