Pizza Hut Restaurants in Middlesbrough

In COVID you had a certain process to follow, my phone was hopeless so had to order a different way. The lad was very helpful so i left him a tip, he had to leave early so i said to the girl can you absolutely make sure he gets this. I could see with the other staff she had a good old laugh about it. When i was leaving i tipped her because she served me aswell i didnt want to tip her after the ridicule i got but wanted to prove a point, THE GUILT was palpable, i knew i'd get some kind of reaction and boy was it worth it, i've never seen someone act so standoffish. A third guy served me, did i heck tip him, felt guilty about not tipping the oldrr gent nut id spent enough already, the other two had to leave early but i wasn't tipping because i hoped there was a bit of wtf'ery between the members of staff and slight headscratching, worth it my my eyes as the woman annoyed me and i don't think she realised i cottoned on. See the thing is in the service sector, so many staff think they're superior to the customers, i've seen this with my own eyes loads of times, that woman saw fit to ridicule my nice gesture, why i'll never know but if i wanted to i could have run rings round her, she was young, naive, arrogant, she'll grow out of it with a LOT of time, thats why i'm giving her the benefit of the doubt and leaving this review instead of walking in again and revisiting the episode in not a very nice way, not everyone's as nice/petty as that but she's young so i'll leave it at that.

The food arrived quickly and the staff (Chloe) were friendly . The order process also went smoothly.

Pleasant enough staff really nice and helpful especially Beth she was really helpful and Nothing was too much 👍

We came on a busy Saturday afternoon! We were greeted straight away by a friendly manager with blonde hair. She welcomed us and sat us down straight away on a quiet table as I had a small toddler. She brought crayons straight over and showed us around the buffet. The buffet choice was fantastic! It was fresh, warm and looked appetising. The pizzas were continuously flowing throughout our visit. All members of staff were attentive and friendly. After finishing, We were offered desserts to complement the meal. We never felt rushed considering how busy the store was at the time. An extremely positive visit and would defiantly return.

Charlotte was Great! Very polite and nothing was a bother. Seemed really happy to help. The new loaded chilli cheese bites tasted amazing 10/10 for service

It was fairly quiet when we went in for an early tea, we were seated immediately and everything was explained to us. Ethan was our server and he was very polite and cleared our table and boxed up what we hadn't eaten promptly.

We were served by Joanne She was very lovely and helped with what we needed as soon as we walked in Nice and quiet atmosphere x

Pizza base a little burnt this time.

Disappointed in the website for Pizza Hut advertising offers that are no longer available and apparently ended 5 days ago. If we had known we would have gone somewhere else. The service was exceptional from Daniel who I did feel sorry for as he was getting complaints from all directions but he handled it like a professional. He needs a raise.

My order sat in the restaurant for over two hours due a lack of drivers. Then the order was marked as delivered but never came £30 gone. No customer service from just eat all at.

Lovely food, lovely atmosphere and brilliant service. The only one we go to now

First and last visit. Had to queue just inside door over 40 minutes, despite empty tables that needed cleaning . eventually shown table then left alone .had to go find staff member to order then told to pay first. Seems like no fluid system or organisation pizzas just dropped onto central area , no hygiene or wiping down ,should have been indication of what followed .on second bite of pizza pulled out long strand of hair , managed to tell a passing staff member who just shrugged it off and walked away . As leaving in disgust, able to see into kitchen area no head coverings and the place looked chaotic.money not well spent.

Went in for my boy 11th birthday. It was a busy Sunday so I'm glad we booked a table. There was very little wait time even though we were early. We got 3 kids buffets which the kids loved and I had the adults buffet. Hubby tailored his order which arrived timely and was perfect. Our server Chloe was so helpful and double checked everything personally.

Party of ten 10 year old boys at Pizza Hut today with unlimited pizza and ice cream it was carnage but the staff were fantastic and we had a great party! Thanks everyone !

Without the support from Sue to handle the ordering process we would have left and never returned. The hands off ordering approach will stop us visiting again. Staff were very helpful Sue is your greatest asset.

Customer service was great Jo was more than happy to go the extra mile and was very attentive!

Great experience here today, Jo who was serving and a male manager were attentive and couldn’t do enough for us, Thankyou 🙂

Great experience here today, lovely staff and gorgeous hot food. Jo & and the manager couldn't do enough for us. Much appreciated. Thank you x

We visited 2 weeks ago for my daughter’s birthday with 6 of her friends. Chris and his team were fantastic. Really friendly and helpful. Great food and great service. Thanks 😊

Had a lovely meal we had the most amazing waitress called Sue who was very lovely and also helped me and my partner with his times to get home with us not being around here.

sorry for letting the driver wait quite a long time

Went to Pizza Hut after bowling the food was lovely and tasted fresh the restaurant was clean and a nice atmosphere, clean toilets and fresh salad bar! Servers Debbie and Jo were lovely !! We will definitely come again :)

Staff is very friendly and welcoming. Lovely food and always warm. Joanne has been very attentive and keeps on asking if we needed help with anything. Toilets are clean , and atmosphere is great . Have been coming back regularly due to value for money.

Came in late on a quiet Monday night. Despite having started to clean up, the staff were friendly and helpful and went out of their way to accommodate us and opened the salad bar back up. Our waitress Molly was lovely. Food was great. Highly recommend!

The staff are lovely and always make us feel welcome. They always provide crayons and colouring for our 2 year old and make the extra effort. Brilliant

Lovely place for food, staff are friendly and very helpful

Food was amazing , I wanted pizza , wife wanted pasta and kid wanted chicken ... All available at the touch of a button !

Fantastic staff nothing is to much to ask very polite and helpful and good fantastic

Chris is amazing beautiful staff welcoming and great customer service

The variety of pizza was great, pizza was always available, the salad bar was always stocked and full, the atmosphere was nice and the kids really enjoyed the pizza's and the ice cream factory was great

Dan at Teesside Park Pizza hut went over and above. Excellent friendly service. I can't praise him enough for his patience, good manners and commitment to giving our group of youngsters a lovely evening. Thank you!

Great service especially from Sue, we asked to move tables as we preferred the location and she promptly cleaned the table we wanted to move to. Great sides, pizzas and the dessert was delicious. We’ll definitely be visiting again.

Been to Teesside Park Pizza Hut a couple of times recently. Served by Sue on both occasions who was lovely and very helpful. Popular. Always consistently good pizza. Children’s meal deal is good. They accept Blue Light discount too. Card only payment but ordering via the QR on your phone is straightforward.

Service and atmosphere was perfect but every pizza on the all you can eat buffet had hardly any cheese at all on! I have been going since a kid and alwaysed loved the place but it's getting worse. Hopefully they see this review and start putting more cheese on.

food was cold, Pepsi was warm. didn't even taste like a pizza hut and I've been eating them since I wad a kid. won't be ordering from here again. if you can't deliver the food hot to these locations you should not be including them in your service for delivery. possibly the worst pizza hut I've ever had.

Daniel was very friendly and helpful 😊

Daniel was our server and he was amazing with the children we brought. All children had vision or hearing impairment and Daniel went above and beyond to support them independently ordering.

We enjoyed our visit tonight the food was top notch and the amazing service we received from Daniel was superb ensuring everything was ok asking if we needed anything Thankyou for the 5* service (my son loved the onion rings as he told u repeatedly)

Took an hour for my food to be delivered and it has arrived cold

I had to go and pick it up myself

Food and atmosphere was great. Very happy with the overall experience. Quite expensive but I suppose you get what you pay. Chloe was excellent and a pleasure to deal with. Thank you.

Lovely food and amazing service lovely waitress Amy.Nothing was to much trouble 😀

Thanks Sue! Was great service 👏

Been a couple times recently and happen to have had Sue as our server for a few of them. The food has been excellent as ever and Sue is a star, she's always happy to see us and welcomes us in. Love coming to pizza hut and always happy to be served by Sue 😁😁

Chris was brilliant, nothing was too much trouble, food was excellent

Liz was so helpful and accommodating today and really made it such a pleasant experience for myself and 2 girls :)

Service from Joanne absolutely exceeded my expectation nothing was too much trouble ever so helpful with my queries will defo return

Food never arrived. Waited over two hours and then just marked as delivered

Alway come to this Pizza Hut, food hot and tasty. Service is always brilliant and always friendly. Would recommend

The quality of pizza hut has declined significantly. Will not be ordering from there again. O/

Quick and friendly service, pizza was piping hot

Chris and Amy at Teesside leisure park, very good customer service and I would highly recommend, we will definitely be returning !!!

I am at Pizza Hut Teesside Park right now being served by Chris. Each time o visit he makes sure that o get everything I want. 20 stars to him😂✨

Liz was amazing smiling and friendly and nothing was to much trouble lovely experience

Me and my husband come here a lot, the staff are always so lovely and welcoming especially Chris he’s very friendly and helpful.

It was so cold I had only one slice of pizza I will not be ordering from here again

Celebrated our daughter’s 9th birthday with 10 of her friends. It was chaos, but Chloe did a great job of looking after us and even replaced a pizza which one of the girls dropped on the floor. It was a disaster thankfully averted by Chloe. Eleanor was also great helping us order and getting the kids to the salad bar to keep them occupied whilst we ordered. Thanks for a great time.

Molly was amazing at helping us to choose options. Great experience, thank you. ☺️

Excellent service every time and friendly helpful staff

It was an absolute pleasure to pop in for lunch today. The food was fresh and delicious and the staff were fabulous and couldn't do enough to make our visit lovely Huge thanks to Jo and Mia for our fantastic service 😊

Food is lovely Staff are amazing 👏

Food ok but the staff are very good always friendly and helpful

A lovely experience. Joanne went over and above from the minute we arrived. Thank you.

Really great staff and fast service thank you

Went for the buffet, the food was lovely and the staff were very helpful

This pizza hut is really great, we went for the buffet and there was constantly new pizzas coming out. The staff were really friendly and checked up on us. The restaurant is clean and there's nothing bad I can say, i come here all the time especially for the buffet - great value for money.

Manager is very pleasant and polite. The colleagues are fantastic given great customer service. We will definitely be back - definitely five star for food & service. Thank you

I am writing to express my severe disappointment with my recent order from the Teesside Park location. As a long-time customer who has always had excellent experiences at the Sheffield branches, this was a massive letdown. First and foremost, the meat feast pizza I ordered was advertised as 9 inches, yet what I received was only 8 inches in diameter. This is simply unacceptable, especially when the size of the pizza is a key factor in the order. Additionally, the margherita pizza was incredibly unappetizing—it looked sad and miserable, with the crust taking up nearly a quarter of the pizza itself. The new "crispy" base was anything but enjoyable and only added to the overall disappointment. I’ve never seen such a poor attempt at a margherita from Pizza Hut. To make matters worse, the chicken wings I ordered were absolutely miniscule. They were more bone than meat, and frankly, they looked like they’d been forgotten about in the kitchen. As shown in the attached pictures, the spread I received was far from the enticing and satisfying meal I’ve come to expect from Pizza Hut. This was my first time visiting the Teesside Park location, and based on this experience, it may very well be my last. I hope this feedback is taken seriously, as this experience has left me questioning the quality and consistency of the brand. I look forward to hearing how these issues will be addressed.

Great service and the manageress was pleasant polite and could not do enough for us will defo visit again

Come to dine in with the family, was very busy in the restaurant. All the staff were super friendly and very attentive nothing was too much! Everywhere was super clean and the food was delicious would definitely recommend and will definitely be coming back with my family! Debi was amazing and Daniel our server was Fantastic nothing was too much and he went the extra mile with everything. Thankyou!

The pizza was cold and rock hard, the base was really thin for a stuffed crust, much thinner than usual when we have ordered and hurt to chew. Was like cardboard and not enjoyable at all which is disappointing

Wonderful place to visit for a catch up with family.

Excellent afternoon at the buffet! Fantastic service from Amy!

We visited Pizza Hut teeside park and were served by Amy, her service was amazing throughout the experience, everything was spot on and explained thoroughly, any questions we had were answered and the food was top notch, will definitely be returning.

Everything. My kids have Asperger's and don't like a lot of noise or overly busy atmospheres, the staff were very accommodating and helpful. And the buffet is reasonable value and easy for my kids to manage with a good selection of salads and pizzas.

Loved our meal here. We visit Pizza Hut a lot as a family and this is the nicest one we have been to so far! The salad bar was really fresh and looked really appealing (this isn't always the case in Pizza Huts in our experience!) The pizzas were delicious, the dough was fluffy, the toppings were generous and the sides and desserts were spot on too! The service was lovely, friendly and fast. We would 100% eat here again but sadly for us it's a two and a half hour drive away!

The food was completely cold and not worth the cost

absolutely terrible service imagine paying 55 quid for this fries we're cheap and baked till dry not fried. pizza was missing the 2nd topping and I didnt get my onion rings. ice cream was delivered opened and the delivery driver had the cheek to try and act like it was my fault asking for my name why does he need to know my name? then he said why did I write z instead of my full name I should've asked him why was my food late order wrong and why does he need to know my name. terrible service.

Food was late (took almost 90 minutes) however I would’ve forgiven that if the food was to a good standard. All food was absolutely stone cold in fact the warmest item was the bottle of Pepsi! When paying top prices I expect quality food and this was a huge let down. Will stick with local takeaways from now on.

Very polite and pleasant young man delivered my pizza - thank you

Fantastic service from Sue and Joanne Really made me and my boy feel welcome. Great interaction with my 3 year old boy. Lovely food and nice chilled environment thank you 🙂

Anja the manager was wonderful & lovely to chat to. She runs a bery clean & efficient restaurant. The salad bar & buffet pizza's were very good value for money & the hot chocolate ...delicious! Defs going again

Greeted not so friendly....🤔 Waitress who served us friendly 😊 Salad bar... a little sad, very tiny bowls and lettuce rather limp 🥗 Atmosphere...not one felt like a school cafeteria

Place was covered in fly’s which was annoying but food is ok also a fly could go in the salad anytime overall pretty mid

Enjoy it food was nice and the staff were very nice and welcoming will come back at somepoint really enjoyed my meal

Excellent, arrived very early as cinemas were closed. Promptly shown to a table and shown how to use the app, even saved money as explained how to use meerkat code saving 25% off… despite being the only 2 customers in the restaurant we had a wide range of hot delicious pizzas served within 10 minutes to the buffet section… definitely recommend the garlic pizza bread 👌🏼😋

We went as a family for a meal and we got tha buffet deal and it was all the same pizza all the time I was there not happy with just cheese or pepperoni

Great atmosphere for the lively children. Food was very tasty and we didn't have to wait very long at all. Staff were very helpful and sorted us out quickly, even though they were very busy.

Food was cold and drink wasn’t refrigerated

Very good. Thoroughly enjoyed it. Staff attentive, and friendly. Very nice food plentiful choice really nice atmosphere and clean restaurant. Fab time had by all

Another reviewer was mentioning how the pizza is like cardboard, and I agree. I'd rather eat a Domino's pizza.

I ordered it in good notice and it was still late

Bring back cash payments. Cashless is nothing but an inconvenience.

Didn't follow restaurant notes ended up with ham instead of chicken that I asked for which I can't eat because of religious reasons so pizza ended up in the bin waste of £30

Pizza was dried out, burnt and all food was cold

food arrived late by around 15 mins and was like warm & dry. not worth the money. no option to order dips was disappointing..

Ability to cater to children with allergies is amazing. Sue in Teesside Park fantastic always.

Pizza like a frozen pizza. Awful. Cheesecake £8. Slice is absolutely tiny. Can’t even feel it inside the box. Never again

Visited this restaurant in January and the staff were so lovely, food was lush and was a great value for money. 🫶🏼🍕

Pizza was cold and burned! Very disappointed