Based on 896 opinions finded in 2 websites
Based on 896 opinions finded in 2 websites
Nº 563 in 792 in Conwy
Opinions
Good food but expensive without a discount
Aled Morris . 2025-05-27
MORE AT Google
Lovely guy delivered and great food
Barbara . 2025-05-26
MORE AT Just Eat
Food was freezing cold upon arrival and the pizza was burnt, instructions for order not followed. Extremely poor quality.
Victoria . 2025-05-24
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I ordered 3 pizzas, one pizza was missing, another was squished.
Joshua . 2025-05-24
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Wouldn't give us a table because they were short staffed, but we could have a takeaway.
the colonel . 2025-05-24
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My opinion is so mixed about this Pizza Hut restaurant. I come sometimes after going to the Cineworld, and there is either nobody there or it's full. Most of the time, the food is pretty poor. Only a few pizzas out, cold and tasting like they were left over from yesterday. The service is bad too. Usually, staff take a while to bring your drinks over or forget completely. Tables are also usually sticky. If you are hungry, go to the McDonald's. Not here. Only reason I come back is for the vibes and ice cream.
William Smith . 2025-05-23
MORE AT Google
Great food and very kind driver
Jaani . 2025-05-19
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We had a goats cheese pizza and was delicious
Kerry Davies . 2025-05-18
MORE AT Google
Service was fine, incorrect order given which they admitted to and eventually corrected.
B Holnes . 2025-04-20
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So yeah, it's a pizza hut! There was one guy out front of house, he seemed really worked but he was doing a good job restocking the pizza and keeping the place in order
LittleVixen9 . 2025-04-17
MORE AT Google
Over 40 pounds for a 13" pics and sodas. It's overpriced by a mile compared to any local option for dinner.
Bill Jarboe . 2025-04-17
MORE AT Google
We went out as a pre cinema family meal (all adults) Some of the items on the menu were not on the app. which made ordering difficult. The food did not arrive altogether and one of us had to eat in a rush having waited about 20 mins longer. The pizzas were poor quality to say the least. The restaurant was dirty. The saving grace was the waitress who was polite and helpful she was badly let down by the kitchen service. we wont be going back.
Wendy Pascall . 2025-04-07
MORE AT Google
No wait, server was very good and nice but severely overworked as was only one having to cope with everything including parents not parenting a birthday group so unfortunately things did take a while (not his fault) Also think cut backs means no heating so was a little chilly. Pizza good as always though.
regan sergent . 2025-03-28
MORE AT Google
Food was freezing cold!pizza was over done so couldnt re heat due to it going too hard. Whole order in the bin over £40!! Refund wanted!!
Lian . 2025-03-01
MORE AT Just Eat
A lovely restaurant with super kind staff, service was great and the food was deliciously amazing. The desserts are brilliant and highly recommended!! The brownies did not taste 2 days old FYI. The staff had quite a few tables so service was justifiably limited but overall 10/10 Would 100% recommend
Chris . 2025-02-20
MORE AT Google
Food was tasteless, service was too slow and half the food was out of stock even though we paid beforehand when ordered. The brownie tasted like 2days old. The prices were ridiculously expensive. Never again.
Aby Rehman . 2025-02-19
MORE AT Google
The only weird thing is Pizza Hut has no plant based milks or decaf coffee. They need to get up to date! UPDATE: The side salad hit a new low today. It's been getting gradually less good (I remember when it included olives and pasta!) But no tomatoes or beetroot, and no vegan dressings or salads I could find, is a new low. Lettuce, cucumber, jalapeno and sweetcorn. That's it for vegans, everything else is smothered in dairy mayo. And still no plant milks nor decaf coffee. This is the 21st century, what are they thinking?! Pizza Hut has declined so much over recent years, I seriously wonder if their business is in trouble.
Mike Bird . 2025-02-17
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Paid £30+ for share pepperoni deluxe it was base and a few pepperoni is there supposed to be cheese on a pizza??? 🙄🙄
Shirley Holdsworth . 2025-02-17
MORE AT Google
Really happy with this visit, staff were so lovely and friendly Only knocked a star off as there was no regular mayo available at the salad bar and no ice cream factory ice cream
Cait Murden . 2025-02-15
MORE AT Google
Absolutely shocking quality of pizza for the price we paid!
Jesi . 2025-01-29
MORE AT Just Eat
Ordered 2x chicken wings sides only got on portion delivered.
Adrian . 2025-01-26
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very friendly and helpful delivery driver came up to top floor
Joe . 2025-01-26
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absolutely shocked over £30 worth of food. looks nothing. the food is nothing like the pics. the portions ordered for 2 people. to be honest it wouldn't feed 1 child let alone 2 adults. wont order from there ever again
Ricky . 2025-01-22
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food wad late and cold and the fajita pizza was inedible with the amount of chilli that was on it on the photos there was 1 or 2 pieces a piece and we must off had some pieces with 10 bits on it what a joke
Harry . 2025-01-19
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a tad cold and undercooked, but loads of toppings and nothing a quick burst in the oven couldn't fix! pan base delicious as always
Bethany-Jayne . 2025-01-15
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Worst pizza i ever had. Paid for cheese stuffed crust and hardly any cheese in it. Delivered to wrong address and had to guide deliverer to me over phone and having given £1 tip on line i paid another £5 as its new year and got not a thank you.
David . 2024-12-31
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Waited 3 hours for 2 pizzas 2 sides 2 puddings and a drink and didn’t show up worst place ever rather die than go there Llandudno Junction
Riley . 2024-12-31
MORE AT Google
Arrived looking to eat due to EV charger availability nearby, service was beyond atrocious. Was seated for almost 30 minutes before anyone even arrived to take my order, it wouldn't have mattered as much but I was sat by myself and it wasn't that busy.
Fluffy . 2024-12-28
MORE AT Google
missing part of the order. no drink - tango
Lindsey . 2024-12-28
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Just get a dominoes instead. Pizza is bigger and fresher
Connor . 2024-12-24
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Waited 1 hour for takeout. Not even busy, asked after 40 minutes and don't think they had actually even put the order in. Won't be coming back.
Ashley Carr . 2024-12-22
MORE AT Google
Pizza hut was amazingly beautiful. The food was AMAZING and super lovely service
Alyssa . 2024-12-18
MORE AT Google
Food is cold, feels like it has been standing a long time before delivery 😞
Nichola . 2024-12-15
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All food was freezing cold on delivery and chips were still frozen in the centre
zoe . 2024-12-10
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Always good food but is becoming expensive from how it used to be.
James Spotswood . 2024-12-08
MORE AT Google
Very expensive but food was nice.
Marc Hughes . 2024-11-19
MORE AT Google
Pizza hut brought the wrong pizza
Stephen . 2024-11-17
MORE AT Just Eat
Took over an hour to get here when it was quoted for 30 mins - was stone cold by the time it arrived, had obviously just been sitting getting cold for half an hour. Won’t be ordering from here again
Duncan . 2024-11-15
MORE AT Just Eat
1 x Goats cheese, honey & chilly pizza was lovely mmm, 1 x Mixed meat pizza 1 x Chicken wings, 2 x Salad bowl, Bottle of IPA & Glas of red wine
Gwenda Roberts . 2024-11-11
MORE AT Google
Very happy that you had vegan options on the menu.
jan hurst . 2024-11-11
MORE AT Google
Ice Cream not included with the Cookie Dough desert
Brian . 2024-11-09
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Food wasn’t even warm on arrival, would have expected it to be as we are only 10 minutes away.
Tom . 2024-11-06
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Worst pizza hut ive been to, the seats are filthy, the food is bottom quality, service was good however i have never had such bad pizza hut food before, i was only able to stomach a single slice of pizza. :’(
Adriana Ch . 2024-11-02
MORE AT Google
Went for the all you can eat pizza Got there at 1 pm Only 2 pizzas out and 2 garlic breads 1 with cheese but little to no cheese on it Had to wait along time for fresh pizza to come out.. The pizza that was there at 1pm was still there at 3pm and so was the garlic breads
Ian Williams . 2024-10-23
MORE AT Google
Do they know how to make a pizza or what's going on the pizza Ive ordered is not cooked at all like you can taste the dough i want to share the photos but i cant its horrible this is second time happening first time i didn't say nothing coz mistakes
Adelina . 2024-10-21
MORE AT Just Eat
Forgot the sour cream drizzle on the pizza, food was also just about warm unfortunately. Flavours were lovely but it’s always frustrating when an order isn’t 100% correct. It would also be great to have the option to edit toppings on set pizzas
Maddie . 2024-10-20
MORE AT Just Eat
Lovely evening out with my better half
Nigel Mark Jones . 2024-10-19
MORE AT Google
Very kind staff sorted an issue with the pizza.
Vashti Zarach . 2024-10-15
MORE AT Google
Got the order wrong and the food was cold even though it spent over an hour at the restaurant, do better.
Matthew . 2024-10-12
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almost no sauce or cheese on pizzas, just bread and toppings
Joseph . 2024-10-05
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Pizza dripping with grease - not great.
Richard . 2024-10-03
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Always great service and food whenever we go
Ethan H . 2024-09-29
MORE AT Google
Pizza was fabulous as was all of our food, service was slow, we waited 40 minutes for our food, which with 2 hungry children was a long wait, the staff were polite though.
Rosalind Ingham . 2024-09-21
MORE AT Google
I go often to pizza hut llandudno .pizzas are always delicious.the staff here are really lovely and freindly nothings too much trouble.really helpful
Dorina Lloyd . 2024-09-16
MORE AT Google
Have ordered from here twice via JustEat. First time the pizza was undercooked and arrived cold, managed to get a partial refund. Second order tonight was sent with items missing. Called Pizza hut directly who offered no explanation or apology. Told me to request a refund from Just Eat. I didn’t want a refund I wanted the food. Had to drive there to collect missing item meaning food already delivered was cold at home. Absolute disaster and Pizza Hut staff completely unbothered.
Sam . 2024-09-14
MORE AT Just Eat
Buffet was extremely low on foods. Plenty of salad but not much selection of pizzas at all. After we had eaten more customers arrived and we noticed that the buffet was replenished with a full selection of pizzas etc.When I queried the reason for the lack of choice when we were wanting to eat, we were told because there wasn’t many people in the restaurant they weren’t allowed to put much out on the buffet! I have only been to Pizza Hut once before, a long time ago I can assure you that if this is how the service has deteriorated, I shan’t be hurrying back for a further visit. Also there was no hot drinks available at all due to broken machine!
lynn harris . 2024-09-10
MORE AT Google
Pulled into the carpark. Grabbed a menu for takeaway. £19.45 for ONE individual Goats cheese pizza. Drove straight back out of the car park again.
Joanne PW . 2024-09-07
MORE AT Google
Undercooked pizza undercooked fries all of it cold. Need I say more?
Sam Savigar . 2024-09-05
MORE AT Google
All good. Just the usual Pizza Hut. Staff were helpful.
Valerie Hurry . 2024-09-03
MORE AT Google
Bang average food and service, staff with no soul. Atmosphere very flat
nigel taylor . 2024-08-31
MORE AT Google
Service was awful. Not many staff. had to order from phone. The whole restaurant experience doesn't exist anymore. Very upsetting to see.
Geoff Shaw . 2024-08-23
MORE AT Google
It was missing most of the salad bar and service was slow
Mike Treleaven . 2024-08-17
MORE AT Google
Both a review of the restaurant but also Pizza Hut in general. The restaurant appeared to be be messy and looked like it needed a clean. The salad bar was stripped of many of the options with most of the sauces being empty. As for the Hut itself the quality, quantity and value is awful; I can now see why they have closed so many stores. I won't be back any time soon.
iain evans . 2024-08-15
MORE AT Google
Arrived at pizza hut, had booked a table for 5 online we were placed on a table for 4. We were told it was card only and that was fine. We sat down chose our food and waited for over 15 min nobody came to take our order. We then tried to order vie the QR code but the internet was terrible and was very slow. We ended up just leaving without ordering.
Helen Hughes . 2024-08-10
MORE AT Google
Attentive and welcoming staff is key. I find my experience of eating food is enjoyable when there is kindness and a dedication to service.
Vijay Patel . 2024-08-02
MORE AT Google
The food was delicious! Probably the best Pizza Hut we’ve ever had!
Rebekah Papworth . 2024-08-01
MORE AT Google
I recently decided to dine in at the Pizza Hut location but was met with a frustrating experience. My family and I arrived well before closing time, eager to enjoy our meal in the restaurant. However, we were immediately informed by the staff that they were closing soon, despite there being a full hour left before the posted closing time. They insisted that we could only place a takeaway order. This was incredibly disappointing, as we had specifically planned to eat in. The staff's attitude was indifferent, and they seemed more focused on closing up early than accommodating paying customers. We reluctantly agreed to take our order to go. When we got our pizza home, the quality was subpar. The crust was undercooked and doughy, and the toppings were sparse and unevenly distributed. The pizza was barely warm, which made it all the more unappetizing. Additionally, the garlic bread we ordered was burnt on the edges and soggy in the middle. This experience left a bad taste in our mouths, both literally and figuratively. The lack of customer service, combined with the poorly prepared food, makes it unlikely that we will return to this Pizza Hut location. It's a shame that such a well-known chain can't deliver on basic expectations.
Atif G . 2024-07-28
MORE AT Google
Best pizza I’ve had in so long from anywhere!!!!
James . 2024-07-20
MORE AT Just Eat
pizza came finally after 45 mins laye and has been thrown a round like a rag doll really not happy at all mozerlla dips and fries cold will not be ordering ever again its disgracful
Dylan . 2024-07-19
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Only had a takeaway. There was a deal on offer for collection, lovely.
Phil B . 2024-07-13
MORE AT Google
Only classing service this low as you have to order via an app on your table. The physical service provided by the staff was great and can’t be beaten but having to order via an app doesn’t work for me.
Nick Farrow . 2024-07-12
MORE AT Google
Lovely staff, very welcoming environment.
Caitlin Peters-Bailey . 2024-06-24
MORE AT Google
Dire experience. Delivery time, constantly shifted. Courier went to tge completely wrong area. Pizza cold. Wrong crust. Really bad service. Won't use again!!!
Rhiannon . 2024-06-20
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food stone cold!. and ordered hallumi fries.. got 5 hallumi fries in box. Too expensive for cold food and 5 fries!
Gemma . 2024-06-16
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Excellent food, good value, kids enjoyed
Phil White . 2024-06-08
MORE AT Google
Pizza was lovely really hit the spot! Arrived on time.
Alice . 2024-05-25
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We were seated and told it was pay by card only. Ordering was via a QR code on the table. We were surprised that the ordering system asked for a tip before you had ordered let alone had any form of table service. The food was quick to come out and it was hot. The server came back to clear out plates asked us about dessert. Three communications with a server no asking if everything was ok. Overall very disappointed in the overall personal service. The option to order via a server or mobile app might a step in the right direction. We felt the personal experience was long gone, might explain why they were so empty and there no atmosphere. Definitely won't be back any time soon.
V A . 2024-05-19
MORE AT Google
Very pathetic service and the guy at the counter has very rude behaviour even with tourist and it’s customers
nikhil thakker . 2024-05-18
MORE AT Google
NO SERVICE AT ALL SORRY TO DAY BUT NECMVER COMW ACROSS THIS KIND OF STAFF I would have put 0 ot even minus but can't do it ...never coming again. Mark the manager --- misbaviour. Pizza hut --- 👎👎👎
bhavin pujara . 2024-05-18
MORE AT Google
3 times in 6 months this has happened and only with Pizza Hut
Paul . 2024-05-10
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Food wasn’t nice for some reason there was only cheese on one half of my pizza
Charlie . 2024-05-04
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Great family meal out. Friendly staff, great atmosphere and tasty food
James Owen . 2024-05-04
MORE AT Google
Visited this resturant on Friday 19th April at 20:45 and stayed until closing, and some amazing customer services by 2 girls serving. Great atmosphere. Wish we had these kind of customer services and atmosphere at our london resturants too.
Ayman Awan . 2024-04-19
MORE AT Google
Rather expensive for a pizza but it was nice. It was about £30 for a pizza but that includes unlimited salad. Unfortunately the salad was a bit empty and not what I have come to expect from a pizza hut. Bottomless drinks for £4 is ok but an option for a single drink at £2.50 might be good too.
Josh Smith . 2024-04-15
MORE AT Google
Food is always good here, and very clean salad area but quite disappointing they only take card and there is next to zero staff service due to QR code order system...so for that I have to take stars off for lack of good service. As others have said QR code ordering means you loose that personal touch of staff service which is normally an enjoyable aspect of eating out for those who enjoy interaction with people. They ask for a tip at payment before you even get your food or receive any service (via the QR code table order) which is a bit cheeky and different to other places which ask for it at the end based on service received... Downsides to card only. I can't tip your staff in cash 😕 There is also a 3 hour car park limit so of you pair here with a longer film you get a fine.
Rachel Parry . 2024-04-10
MORE AT Google
Ordering from the app on my iPhone worked really well for me. The Pizza was really well presented and the salad bowl compliments it really nicely. The music in the background provided a nice atmosphere.
Steffan Evans . 2024-04-01
MORE AT Google
You take deliveries but don’t answer the phone? Probably a good job I didn’t order anyway reading reviews but not answering the phones is very bad for business!
Cerys Matthews . 2024-03-26
MORE AT Google
driver was very polite and friendly and food was great .
Stuart . 2024-03-26
MORE AT Just Eat
Very good meal great deal very happy and quick to collect.
Mark . 2024-03-24
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Lovely food prompt delivery polite friendly driver
Agnes003 . 2024-03-14
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Took the kids Saturday afternoon for the all you can eat pizza buffet. Shown to the table by a very uninterested waitress. Ordered and paid via the app then had to wait 50 mins for any pizzas to be brought out to the buffet area. Not ideal with two young kids. Choice of three pizzas... won't be rushing back. Extortionate prices for what was on offer couple with very uninterested staff. Poor.
Liam Hughes . 2024-03-10
MORE AT Google
Very pleasant staff, but a very loud and open place. We had stuff crust pizza, but then the pizza was very thin. The toppings were thin too. Overall expensive and disappointing experience.
Lucy Roberts . 2024-03-07
MORE AT Google
Although the food was delicious, the service lacked the personal touch. Staff hardly talk to you and didn't seem incentivised to go the extra mile or even provide basic levels of service, waited far too long for dessert. Paying by QR code is a terrible idea and takes away from the experience.
Luk Vlogs . 2024-03-02
MORE AT Google
Went for the buffet, it was perfect, great service, lovely friendly staff and lovely food.
Jacqui Johnston . 2024-03-01
MORE AT Google
Our food was very good but hated the ordering so we won't be hurrying back. Took ages to order by QR code. ! Would have been much quicker for staff to take the orders. Only seemed to have 3 people on the floor. Pizza hut obviously saving money on waiting staff but making the customer experience very poor. Staff were nice though.
Karen Neil . 2024-02-26
MORE AT Google
Good vegan and gluten free options
tea before bed . 2024-02-22
MORE AT Google
Lovely food; hot and tasty. EXTREMELY POLITE & EFFICIENT 🚚 COURIER. 👌
Cara . 2024-02-17
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Food was cold and items missing
Joseph . 2024-02-15
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Great service in the takeaway area, didn't wait long for our order. The only downside was the price, Pizza Hut has gone very expensive, well worth checking for special offers, they make it affordable.
Gerry . 2024-02-10
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Best meal of my holiday I had the tuna it melted in the mouth it was amazing we also had ½ chicken and rack of ribs only thing that I would say needs improvement is they don't say on the menu what it comes with like the tuna had veg and potatoes with onion it didn't mention anything on the menu
Karrie Williams . 2024-02-04
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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323 Opinions
I've just had chicken kebab meat & chips from Bay Grill II. The chicken was really tasty & well done as I asked. Staff always very polite. Highly recommended. Louise 😊
63 Opinions
Visited with some friends, we hadn’t been for a few years due to a poor experience last time. We waited for over 30 minutes to order a drink, the drinks took a further 15 minutes to be served to the table. The food order was taken and food wait was not too long. I had the chicken wrap, poor presentation basic flavour and a very measly attempt at a salad. The thick chips were over cooked, and not worth the price at all. The kind prawns were also lacking flavour, and were rubbery. A very very disappointing meal, we will not be going back. There are so many fantastic places locally to eat and at a fraction of the price.