Based on 148 opinions finded in 1 websites
Based on 148 opinions finded in 1 websites
Nº 584 in 747 in Salford
Opinions
Delivery time wasn’t bad, however the pizza was cut shabby, presentation was terrible. We got the pepperoni, couldn’t taste anything other than garlic.. we didn’t even order garlic bread. Pizza was also cold.
Paige Seddon . 2024-10-15
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Ordered off just eat, received the food, it was cold. I ordered a drink and didnt receive it, the driver said he would bring it in 10 minutes, he lied and I didnt receive it. Dont bother lets say it was a poor experience.
Stewart Wray . 2024-09-19
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Ordered for delivery (hut is approx ten mins away max). Took over an hour to be delivered and was marked as delivered even though it took another ten minutes to arrive. Call to see where it was up to after it was marked as delivered ‘oh they wil do that if they are close by’ I asked why when it hadn’t been delivered, the answer was ‘they just do’. They tried to call the driver but didn’t come back to me so hung up. Pizza was freezing, soggy and disappointing. Weirdly the dips were warm. Loaded pepperoni one slice of pepperoni per slice. Not exactly loaded Will not be ordering again.
Tom Woods . 2024-09-17
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Absolutely no taste! I don't know if it's just this shop because I've had other pizza hut which tastes miles better!
Jess Johns . 2024-09-10
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Wasn’t aware that when you order a meat feast you have to pay for all the toppings separately..?? What’s the point of calling it a meat feast then😂 was still very good though. I was just thrown off a bit.
Se'Jay Talkz . 2024-08-01
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We ordered a gluten-free vegan pizza for delivery. Had a notification it had been delivered (not to us). We called, and they said 3/4 minutes - 15 minutes later still no pizza!! The driver is on the road she said - another 10 minutes and still no show. Shall we send you another one - that's another hour!! Or linger if the driver gets lost!!!! Asked for a refund - sorry she said. No compensation - nothing What a waste of space they are - so Hangry right now - but will NEVER order from this s.ithole again.
Gillian Johnson . 2024-05-31
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ZERO STARS. Tasteless garbage. I've had better supermarket pizza. I'm sure "The Hut" used to be better than this, or maybe it's just this branch. Either way, never again. One big yuck and swerve. AVOID!!!
notreyf . 2024-05-19
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The best pizza you can find in the area!
Lisa Brinkman . 2024-05-03
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Absolutely disgusting cutting the finger nails behind counter then made me my pizza absolutely angin do not order
bobby matthews . 2024-03-21
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The foods okay its almost always better to go to the bigger restaurants and sit down but when deliverd from here it's okay and they have a decent enough loyalty/rewards scheme
Aiden Fiorini . 2024-03-18
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Rating based on food alone. Ordered a few times from here and quality has gone downhill each time. Tonight was a "New Yorker create your own". The chicken and cheese looked good on it but the pizza tasted hard, somehow "chewy" but not in a good way like you might want from a proper stone baked pizza. Afraid this is the last time we'll be buying from here. Absolutely terrible for a massive chain (yes I know it's all franchises but still other nationwide chains don't have this particular issue to my knowledge).
D R Services . 2024-03-10
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Wrong pizza delivered, rang to let them know and was spoken to rudely, and told to save the pizza and they'd collect it, pizzas were awful. By the time replacement came no one could be bothered eating it.
lisloo . 2024-02-24
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worst and most expensive pizza ever. Really laughable!! Paid an arm and a leg for a TINY pizza that was equivalent to cardboard
Amber Clayton . 2023-12-30
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My order was fantastic thank you very much!!
Risa . 2023-10-05
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Really bad today. Pizza was stretched so thinly that it was like a poppadom, even though we ordered classic crust. Pizza was a little overcooked and quite dry. It was quite greasy too. For the price of £22, it was a massive rip off and we will certainly not be ordering again.
Gareth Wilson . 2023-09-17
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Ordered home delivery 2 pizzas … awfull quality.
Ashley Tree Services . 2023-07-01
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It felt like they were doing you some sort of favour rather than a service.
Christopher Sands . 2023-04-06
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The customer service is 5/5. The man that delivered my food was very polite, as was the person on the phone. The food is average . The pizza was fresh but bland. Cheese had zero taste! All them chemicals in the cheese for it to taste of nothing lol. Also 3 pepperoni per slice isn't a pepperoni feast or what is advertised online. Cheesy Garlic bread wasn't very Cheesey the wedges were alright. Pizza Hut is a huge global chain, they should invest is fresh ingredients or at least better quality mass produced ingredients. Overall I wouldn't order food from here again but the staff are very pleasant.
Miss CNYP . 2023-03-25
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Honestly don't know why this place is 3.2 stars, every order has been sat down in restaurant quality and delivery guy is polite
jenny croad . 2023-01-12
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Ordered cheezy triangles, and it turned out very tasty.
KMS Printers . 2022-10-25
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Actually went in for our order, have ordered several times for delivery, but always seems to be slightly wrong! But this time spot on! Great service fresh hot and fast!
Nick Blomeley . 2022-09-26
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Probably one of the worse pizzas I've ever had....I decided to go here instead of Dominos as they're quite expensive...now I know why. They brought a mottled disc they named 'The Mighty One' which was actually 'The Mighty Dry as a Bone, Tasteless One'. It was about as appetising as a round woven hearth rug. The pepperoni was almost burnt to a crisp and I nearly lost a tooth on the bland chicken pieces. No taste whatsoever except some kind of unpleasant spicy aftertaste with the rest tasting like cardboard. The bottom of the pizza was that hard I could make a knocking sound on it with my fist, and the crust was even harder & slightly burnt with me chewing on it for an age like Daisy the Cow chewing on a cud. I paid for an extra dip, which they didn't bring and their 'hot & spicy' chicken strips were just edible and about as 'hot & spicy' as an after dinner mint. Their dips are borrower size and tasted funky to me. I would have paid the extra pounds for a Domino...lesson learned. They're motto is 'a smile in every slice'...My motto after eating one of their pizzas is, 'a grimace in every slice' after the £17.53 I paid for this muck. I've a good mind to ask for a refund. Never again. I ended up throwing most of the pizza away. A waste of money and they also don't answer the phone when you ring. I wonder why...?
Carmel Ellis . 2022-05-15
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I've ordered numerous times from here & on the main my orders have been successful. Today I made a large order which was spot on & the beyond pizza was really good & I would highly recommend others to try them if you're vegetarian or just trying to reduce meat intake as they are really tasty. Delivery always quick & enjoy getting a free side with the hut reward points.
Amanda Crimes . 2022-05-14
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Staff were friendly. I'm a big fan of pizza hut on he whole as dont think I have ever had a bad one. Until today. The pizza was over cooked and not to the pizza hut standard expected. Disappointing 😞
philip hinsley . 2022-04-04
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Great place, good food and sexy staff what more could you want
Erin Toft . 2021-11-03
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Taste very rubbish paid £30 wasting of money don't recommend this branch
fahadpro29 alje . 2021-09-28
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I like there pizzas really nice .
habib rehman . 2021-09-08
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Veg Supreme pizza was a 10/10. I asked if they could swap toppings on the pizza as it didn't allow through the website and they did no problem. The addition of garlic on the crust was a nice touch. I would recommend ordering over the phone/in person and collecting your food as it's always piping hot. I've noticed Pizza Hut deals are always better in value than Dominos and other pizza franchises.
Adam . 2021-08-18
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Love Pizza Hut, fab food & great service.
Shax B . 2021-07-25
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Whilst the pizza and sides tasted fab they sadly missed the dessert of the order. It arrived at 7pm on 4th July and upon me questioning the missing item the driver headed back to his car to 'check it hadn't fallen out' and it is now 6pm 5th July and the driver still hasn't returned so I assume he couldn't find it. I rang to let them know to be told 'they hadn't seen it on the order but I'm pretty sure that item is out of stock anyway' whilst they offered an alternative, I just wanted a refund at that point rather than waiting around for the driver to appear again. I was told I'd have to find the customer service number on google and it would take a lot of scrolling (it didn't but that is what I was told). Customer services got back to me offering me a £10 e-voucher.. I had simply asked for my £5.99 to just be refunded to my card but this voucher is 'a goodwill gesture'. In short their error has now cost me more because to use the £10 voucher I need to spend £12.99 to deliver and pay £1 for the delivery. In sort, I'll probably stick with Dominos, Papa Johns or just the local pizza house for future takeaways!
Bethany Jackson . 2021-07-05
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If I could leave 0 stars I would. Erin toft the manager absolute disgrace.
Sylvia Sharp . 2021-03-27
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Great pizza and excellent service. We waited for an hr for our pizzas , rang the shop to ask where they were and to our mistake we had ordered for us to collect like an idiot. But the shop made us fresh and delivered and they were worth the wait. And to be honest previously always been delicous.
Brian Mills . 2020-07-25
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No vegan options despite having asked for it a few times. Plenty of Pizza Hut stores in the UK have them and they're delicious. What about consistency?
Clara . 2020-06-03
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Grim. The pizza was incredibly doughy, tasteless undercooked thing. Don't even get me started on the pizza sauce / puree. It was more like toppings on bread.
john brown . 2020-05-25
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Ordered on 2 occasions from these, both times pizza tasteless and under cooked very doughy, the assistant manager said we'd get a refund within 24 hours if we ring there customer services. It's been 2 weeks and nothing, trying not to give money back
Richard Dawson . 2020-05-01
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Just ordered a pizza and it's a square not even cut!!! And I have called the shop over 10 times and no answer and it's the second time of ordering!!! I want my refund and would not recommend anyone to order from them. DOMINOS all the way!!!
Sohail Mughal . 2020-05-01
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Called over 100000000 times answered put the phone down food over an hour late One word DREADFUL
Nathan Jennings . 2020-04-29
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Don't bother waste of time and money food is disgusting
Jacko . 2020-03-15
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Took over 1 hour to make a pizza ready for delivery. Disappointed
Jambaliboo Jamboolli . 2020-02-29
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We didn't get our pizza. Waiting all day and no response. We also tried call to restaurant and they said we have to call to the call center. It doesn't helped us at all because they are too busy.... I want my money back!
Klara007 . 2020-02-16
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Shocking service. Pizza eventually turned up 3 hours after ordering. No answer on phone and no way of contacting them. Had to collect in the end to ensure a hot meal.
Mr Wright . 2020-02-03
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We ordered throught the site which was good and the delivery was quick but I ordered the Texas BBQ, now I just wished I ordered my normal pepperoni. The Texas BBQ had barely any BBQ sauce, the cheese was melted but hard the chicken well there was about 5 pieces of chicken and the bacon was so crispy it was pretty much burnt. The whole thing tasted weird not like a pizza, more cardboardy. If we order from here again I dont think I'll be ordering this pizza again.
Elsie . 2020-01-26
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Good service and just want to said that we are thankful for the way Danielle dealt with our order as something went wrong with it but she was very professional in the way she solved it.
Linete Costa . 2019-12-30
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Pizza wasn’t fresh made, cheese were not fully melted and the base was dry. Below the standard
Yuki Ichijo . 2019-09-27
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Slow service, badly organised preparation processes, stroppy staff and luke warm food.
V C Willow . 2019-07-13
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Very good pizza. Price keeps varying. Depending on the current promotion. Much better than Domino's.
My Note8 . 2019-06-24
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Called them to place an order. Was kept on hold for 10 minutes then i disconnected the call and then called back. I asked what the reason was for putting me on hold and the response was that they was not sure. I placed my order for collection. I arrived at the restaurant to pick up my food and they would not accept my £50 pound note. Had to go to two shops to actually get change. Went back to get my food and was told they dont have the resources to check the note and that it was scottish money. I think this place needs a shutdown if they cant even get resources to run a restaurant. Even after all this, they still.managed to get the order wrong. I rather go papa johns or dominos
Heran Patel . 2019-06-21
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Terrible service, got order wrong and made no attempt to rectify!!!!
Gavin Boardman . 2019-06-15
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I think some of the reviews on here are quite unfair. The staff here are always really friendly and go above to make sure the food is good. The management are really nice as well. The pizzas have always been lovely when I’ve had them and great value for money. I’ve never had food delivered but I know from experience of having food delivered it’s never the same as picking it up yourself as there’s multiple stops so the food can get cold. It’s common sense really.. is deffo recommend these guys for a fresh tasting pizza and good customer we service :)
Synergy Well-being By Paulo Byron . 2019-05-05
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ordered a pizza and thought nothing of it, an hour and half later i check online to see where it is. it says i ordered collection but i didn't so i phoned up. apparently i came under the walkden area and because walkden had closed down i automatically got registered for collection. They said on this one occasion they will deliver but after that i would be out of the catchment area, (dominoes is 50 meters up the road and still delivers to me) the pizza came and it was cold like cardboard. im glad the assistant told me they wont deliver up here anymore, no wonder walkden went bust.
Alex Woodfine . 2019-03-30
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Been an issue with the website at the mo and saying that no delivery from Swinton. Having not read it properly when ordering i later realised that it was for collection. I rang the hut and the phone was answered by a friendly and very helpful lady. After i explained MY mistake she checked to see if my ordered had been started. Which it had. She then asked for my postcode and being only 4 minutes away said she would get it delivered for me. If no driver was available she would bring it herself. Should of asked for her name really as she was very helpful. Top customer service i thought.
martin hill . 2019-03-10
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Ordered pizza chicken strips and wedges chicken strips good hot and tasty pizza a little bit soggy but tasty and hot potato wedges was Stone Cold when iPhones to say they were cold they said they would send some more but as I explained to meeting the rest of the food by then not good practice to send out cold food
Gail Haskayne . 2019-02-06
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Only walked past...... Never seen anyone go in or out, apart from staff outside smoking...
Paul Dyson . 2018-12-15
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Just shocking ability to take an order.... AVOID!!!!
Mike Purcell . 2018-10-28
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Really nice veg pizza but can get really busy around tea time so be prepared for a wait but well worth it .
Colin Goode . 2018-10-19
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Great food.helpful staff.very efficient delivery service. Highly recommend.
Anthony Taylor . 2018-09-04
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Great tasting pizza , hot, full of flavour and great price . Would definitely recommend Picked up in store , very good customer service given 👍👍👍👍👍👍👍
Michelle Barker . 2018-07-22
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Very very bad service provided!! Delivery was late and driver called me to ask for directions, given him clear instructions and he still decided to follow his own Tom Tom, only to call me again to say he was still lost. I called the shop to complain, only to be rudely spoken to by the manager which yelled at me for their own mistakes. Manager definitely has lack of customer service skills! Will definitely not be using them again!! I would highly recommend for anyone to go to Dominos for a better and reliable delivery service!
sharon yip . 2018-07-03
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A converted general Post Office, I have given 4stars on looks alone..... let's face it a pizza is a pizza.
george oliver . 2018-06-20
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Was like the driver took part in the grand prix with lewis hamilton... pizza literally looked like the box had been kicked around or tipped upside and was loop warm think i would stick to the eat in resturants in the future
jeffery posnan . 2018-05-31
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Fail to deliver and the fail to answer the phone. I shall be calling my bank to cancel the payment to me.
Paul Hudson . 2018-05-12
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Lovely staff, fresh food, very accomidating
Lauren Sumner . 2018-05-05
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Below average pizza. Quick delivery but poor quality!
MsRufinda . 2018-05-05
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Food was barely warm, pizza was dry and the half and half was wrong. They missed a side off the order initially and when they brought it back it was stone cold. Not what you'd expect from a Pizza Hut usually.
Peter Dyke . 2018-04-27
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Do not use this place I waited for 21/2 hours for delivery rang up to be told they had lost my pizza ? Then waited a further 45 mins for pizzas to arrive for them to turn up wrong with one pizza missing... I was told I would get a refund in the morning when the area manager was on site. Still waiting 2 months later. The Pizza Hut online complaints is nearly as bad as this takeaway avoid at all costs dominos is over the road
Andy Dey . 2018-04-24
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Very good customer service. I was served by asian guy whitch was really helpful and advisable and made very tasty pizza. Definately will come back
Kristina Burbiene . 2018-04-22
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I'm a pizza hut fan and the £6.99 large pizza pickup is great value. HOWEVER, in not happy today, we added the new "cheese bites" tear off crust to our pizza for £2.99 and this is where it goes down hill, firstly the tear off bits and nothing special, just a dough ball basically. So the LARGE pizza come in the usual large box but the crusts isn't added to the usual size, it reduces the actual pizza base considerably... it get worse, the 4 free dips that come with your pizza are INSIDE your box in fancy cut out holders, WHICH REDUCES THE PIZZA SIZE EVEN MORE!!! (Definitely a clever con by pizza hut, tut tut). So in short when you tear the crust off you end up with about 4" of pizza, that's impossible to now pick up!! Just stick to a large pizza, NO EXTRA FANCY CRUST, they are a waste of money. You won't get me twice pizza hut!!!
wayne berry . 2018-04-14
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Waited an hour for delivery & food was cold. Rang for replacement. Still waiting 2 and a half hours after request. This place needs to get it act together. Will not be using again. Useless
Rob Phillips . 2018-03-29
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If you want to wait endlessly for your food, then this is the place to order from. We placed an order online with this Pizza Hut. We gave up after 1 hour 50 minutes and decided to go to the Golden Arches. After about an hour, we starting ringing the shop, but they don't pick up. We rang customer service and was 20th in the queue. 2 hours and 10 mins later, we got a call off the delivery driver to say , have we ordered food? He was outside! He was very apologetic and told us they're having major problems with their system all day. If only they answered their telephone maybe that could have helped, but they can't just expect people to sit around endlessly. Shocking way to run a business. Now we have to try and get a refund through customer service as we pre paid using a card. AVOID
pjruth10 . 2018-03-29
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Very Bad Experience With This Shop. I Am From France And I Work For This Shop More Then 3 Weeks As a Delivery Driver. But The Manager Chris Not Paying My Salary, No Payslip is Well....!!! I Call Him Many Times But Nothing?
Abdul Rehman . 2018-03-24
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This is a disgusting Franchise. Horrible cold food. Rock hard pizza that isn't sliced. Hardly any cheese. Cold garlic bread. The manager "Riz" if that is his name is a horrible vile aggressive person Please stay away at all costs
Christopher Hinde . 2018-03-22
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If I could give it less than one star I would. Food took an hour and a half. When it turned up it was greasy and cold (not even luke warm, just cold). Delivered wrong drink, none of the sauces I had paid for. At twice the price of an independent takeaway you'd expect it to be nice. Made me feel grim. Binned most of it. Wish I had read the reviews before hand
wayne williamson . 2018-02-07
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Shocking delivery service. Waited an hour and half for barely warm greasy food. Will stick to Pizza King. Million times better!
Ciara Rostron . 2018-02-03
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Other people correct. Topping falling off its like the cheese hasn’t been added. Trust me avoid
Paul Quinn . 2018-02-03
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Great improvement compared to when they first opened, staff very friendly. Pizza was freshly made and tasted all good.
Jack Taylor . 2018-02-01
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Very unfriendly service guy behind tilt seems to do not care about anything, Poor quality Pizza topings taste like em not fresh at all almost rotten, unbelievable that someone serve that to people after half of slice had to throw it away cause didnt want to get poisoned.
Jakub Pilecki . 2018-01-30
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Great food and very friendly staff, much improved from opening.
Chris Ffoulkes . 2018-01-19
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Slow in cooking and below average. Dry tasting and very minimal on the cheese. Wasted a cheat day....
Ian Davis . 2018-01-13
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Shockingly bad food:(.. very good management and support .. staff are probably to far gone to be trained! .. I would replace them all ! .. wouldn’t sadly order from here again.. think il stick to Dominos..:)
Diane Clare . 2018-01-13
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Not a fresh tasting pizza overall and some of the bacon tasted off. I'll be sticking with Dominos.
Sarah Reid . 2018-01-10
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Awesome food and very friendly staff who were happy to help and find better deal than dominos. Very happy
Simon Randles . 2018-01-09
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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