Pizza Hut Delivery in Southend-on-Sea

I had ordered x2 pizza's tonight but when we opened one of them up it looked as if it was thrown over and looked very sloppy, worse pizza I have ever had, we were hungry hence we never phoned but my son had the other half and was complaining that his side being cheese only tasted as if it had onion in and wasn't very nice at all, not being funny or anything Pizza is expensive

ordered to wrong house, then finally got to my house after speaking on the phone and then forgot item once delivered, so then had to wait for the driver to come back and deliver my last item😕

Didn’t receive my order driver was late and never came :)

Always use this shop and the service is always good. Friendly staff…

My food was nice and hot. Quick delivery. Friendly staff.

As always good was far longer than the est delivery time and part of the order was wrong

there was a bit of bacon in it.

Pre-ordered food via the Pizza Hut app for collection, it was ready at the estimated time and collecting it was simple and hassle free. There's a button in the store you can press and a staff member comes to the counter and grabs your order for you to take away. Food was good quality and hot - would recommend.

left on door step freezing cold

the onion rings was missing amd the food was cold, I rung the store to be told nothing they could do. for the money I payed they should be more help full this is twice this has happened. won't be ordering again

Very nice shocking price £20 for a pizza never order again

I called up the shop to see where about my delivery was and a man named Jonathan answered the phone. He was extremely rude and wouldn't tell me the progress of my order and was in general a terrible customer service. He also claimed to be a manger which I refused to believe as the way he spoke to me was incredibly unprofessional and if him being a manger is the case then I believe that role should be taken from him after these actions

Terrible servcie, Driver did not read the notes and was very rude for no reason

Very generous with the sauces. LOL

Fab ! Perfect from beginning to end x

I’m writing this post because I am really impressed by how helpful and informative the guy was their he’s a white guy around 5-7 with a cap on he was nice and I felt he helped me and made me visit pleasant and I just want to say a big thankyou and I wish customer service was more like this.

The pizza tasted funny, have ordered from here before and the pizza as lovely. But tonight no

Had to call them to see if I had missed a knock at the door, they admitted they hadn't acknowledged my order yet said they would start making that now. Order was delivered 15mins late, but food was ok.

excellent quality and fair price! loved it!!!

I honestly thought that my partner had bought a frozen pizza from Asda and overcooked it.

All good except the driver trying to charge me again when I’d already paid be aware

Freezing cold as it was left on my doorstep

Not a welcoming place, food is not great and neither is the service. Upon arrival just left standing there with no interaction even though staff were aware of my arrival. Arrived after the app said the food was ready and still had to wait 15 mins. Shall waste my hard earned cash elsewhere in the future. Food was adequate, and what you would expect from such a place.

Had to try one of the Melts and had expectations of a deep pan pizza, sadly its a small wrap with the sauce on the side :(

Worst Pizza I've ever had was like eating plastic food far to processed

The delivery driver couldn't find my house, he was very sorry about it. I waited ages for food, because they took so long finding my house they had to go back to the restaurant to make me new food so it wasn't cold. And unfortunately when I got my food it really didn't taste okay, I barely ate any. Really disappointed

Very late delivery...had to wait over an hour and a half. Your best sticking to Dominos 🤣

Ordered pizza and garlic tear and share the pizzas are smaller than they used to be the tear and share now doesn't have garlic crumb it's just pizza dough and cheese and to top it all off it was cold phoned to complain they then sent another order and said 25 minutes waited over an hour for the 2nd pizza will never order from there again

5 mins before time, box was a bit soggy which is weird? not raining or anything😂

Food was good, but gave me the wrong drink

My order was sent to the wrong address and when I rang to complain about how long it was taking i was told they'd redo it, it would be 15-20 minutes, 40 minutes later I still hadn't received it so I rang again as my 6 year old was meant to be getting ready for bed not dinner! They said it was just leaving. When it did eventually arrive I had a pizza I hadn't asked for and my drink was missing, safe to say I'll be using dominoes from now on

Didn’t have half of the things for our order. Staff were very polite but our order had been forgotten.

We placed the order 2hrs30 mins for a set time. When called Pizza Hut they said it never reminded them. They was very sorry about it and said they would give us some free stuff. Was told 30mins and it will be here. 39mins later it come with free coke and extra wedges and chicken. Was not sure about using just eat as in the past with other places the food was cold however The food was hot and tasty lovely was not cold and was well cooked

Very friendly delivery driver, food was lovely, fresh and hot!

Felt like desserts for movie night so ordered the cookie dough was on the hard side and didn’t get no ice cream which states it comes with. No note from the restaurant or heads up from the delivery driver either called the restaurant and was told they couldn’t do much as they have been out of ice cream for a while but how can you have cookie dough with out ice cream. Word of advice update your just eat menu if your out of ice cream. I should have just ordered boxmeals bubble waffle desserts.

Missed part of my order , pizza was over cooked and slightly cold , barbecue chicken wings were cold , overall rubbish considering spending £41 won't be ordering from pizza hut southchurch anytime soon 😡

I have used the Southchurch branch many times before but today I was based at one of the beach huts on Southend seafront so a venue with no actual address. I could give postcode of a very nearby cafe and the wonderful Southchurch branch took that and agreed to take my order. Around an hour later, I received phone call from delivery driver advising he was at the nearby cafe's post code and I was able to go and meet him. This finished our evening off perfectly with 2 lovely pizzas. Thank you Pizza Hut Southchurch, that was terrific customer service 👍👍👍

Pizza was not as good as normal. Poor quality pizza base. Such a shame as always order from this pizza hut.

Fast delivery and great tasting pizza

Pizza was soggy and my drink was hot

Waited over an hour and a half and wasn’t even delivered. Absolutely terrible. Would not recommend. Would give no stars if possible.

Be careful how much you're paying when you're ordering from here. I ordered exactly the same order on a Saturday a few weeks ago and ordered the same on a Tuesday and got charged about £9 more Saturday. I felt a bit sorry for the delivery guy when I told him I would've given him a tip if it wasn't for your colleagues at the weekend charging me £9 more than today. Liberty for me and the driver.

Refused order as it took so long to get here. The pizza were went from south church to shoeburyness by a guy on a push bike. The pizza were cold and upside down.

Very good. Pizzas quick & very nice.

Your delivery driver took it to the wrong house AND forgot the ice cream.

Wrong order and no dips as requested

Bad quality pizza especially for the price. I've had better pizzas from a kebab shop which are less than half the price. Cookie dough is good though.

Ham was crunchy too well done on the Hawaiian. Delivery driver didn't say a word or smile despite my cheery thank you and smile.

I paid for a take away. It said that the take away turned up but I haven't got anything, and I haven't got a refund yet. I understand that this is not the restaurants fault, however the just eat drivers should know where they're going. This is absolutely unacceptable and I am very unhappy.

The food was delicious, my only problem with it, was that my ice cream was missing from my cookie dessert!

Pizza was overcooked and dry I will stick to Dominos from now on

Paid for cheesey garlic bread, but instead I received wedges, but I don't eat potatoes. This isn't very good service, as I've paid for an item that I didn't receive.

Pizza was delicious and hot. But slightly damaged.

Over 2 1/2 hours for a margarita pizza Manager rude and unhelpful I want a refund for this Will never use them again

Arrived 5 mins late but given its New Year’s Eve and they’re quite busy it’s nothing major,food is great pizza is lovely and warm and tastes fresh delivery girl was lovely and polite

Well made tasty pizza, friendly staff.

they flaunt the law with zig zag lines .. its not there car park and drop off zone somebody will get killed , they drive off like they rule the road

Terrible service from restaurant, delivery advised as 1905-1925, it arrived at 19.50 after a phone call and text to restaurant. Nachos were cold, pizza barely lukewarm. Simply not good enough. Delivery girl was pleasant and friendly.

Very yummy pizza!! Honestly Pizza hut your re my go to pizza, you never get it wrong! It is such a lovely treat when I want a takeaway! Won't go anywhere else. Such good value for money as I use deals on my app which I really recommend. Pizza always turns up on time and the service is brill. Thanks I shall be ordering again soon :)

Used to be a 4* rating but quality and service has driven off a cliff recently.. undercooked, barely warm, damaged boxes and 30-40 min late when ordered in advance. Wont be using them again

WAITED OVER 2 HOURS FOR OUR DELIVERY THEN WENT TO COLLECT AND WAITED ANOTHER 20 MINS, THE 2 POOR MEMBERS OF STAFF AND NO DELIVERY DRIVERS AVAILABLE!! STOP ACCEPTING ORDERS IF YOU CANT FULFIL THEM, THE WORST PIZZA IT WAS BURNT TOO

Everytime we order which has been atleast 20 times.its brilliant.tonights was exceptional.also never turns up late and always piping hot

Delivery, depends what time you order on how quick you get your food but a good service.

Pizza come away from the base and some slice's did not have any toppings on it also could have done with more pizza sauce on the base as it was dry.

Avoid this place like it has Covid. Orders are almost always late. Orders are almost always cold. Orders are almost always missing things. When you call to ask for what you've paid for, you speak to someone who has no idea what's going on, how to talk to a customer or how to use a phone. If you have another option for pizzas, use it.

Was reluctant to use just eat again after numerous mistakes from wrong order to missing items even no food turning up at all. Gave it a shot again as we were stuck. Glad we did thanks pizza hut for restoring our faith on deliveries.

pizza hut are usually great but the Kfc gravy pizza is dry its like eating pizza with no suace, no shame to the wonderfull people working at pizza hut but this collaboration was a mistake, mac and cheese good as always

Verry fast delivery and nice driver thank you

First time ordering from placing order to delivery was 20 minutes pizza was hot and very tasty and delivered very quickly will be ordering again

Never again....waited 50 mins for delivery.....food was cold and ice cream melted.

Ordered a pizza last night at 6:15 pm and it didn't arrive until 8 pm, which is unacceptable. If you cant fulfill an order on time, it is unfair to take an order in the first place for the people who are waiting for their food.

Cheapest way to receive B&J's icecream without leaving the house. Thanks! :D

Fast and friendly delivery! Nice hot pizza too

They dropped my pizza on the floor then got uber to deliver it. Pizza was trashed. Meal cost £25. They weren't interested in helping or replacing it and it was my last bit of money. Manager totally unhelpful. AVOID THESE PEOPLE THEY ARE SCUM

Delivered to wrong address, despite being a customer of about 9/10 years delivery wise.

We ordered 9 Pizzas today from Abdul, Southchurch Road, Southend. I telephoned them through over the phone and payment was taken. We are Keyworkers and are so grateful for his fantastic manner, thanking us for all we are doing in this unprecedented time and for being so helpful. Fantastic service Abdul, we thank you very much and appreciate all you are doing too staying open, making and delivering fantastic Pizzas for us keyworkers we couldn’t do it without amazing Pizzas!!!!! Will most definitely being using again. Fantastic service. Thank you for us all 🙌🥰🍕

Great service only negative was that the ice cream wasnt delivered for the cookies but this was the only negative. Food arrived hot and delivery driver was friendly. Thank you

Only a small branch, but super fast service and great helpful staff . Food excellent.

Waited 1h 30 mins for my pizza, 0.7miles they had to drive. That is after chasing it twice.

Ordered online at 6.30pm, website said 35-45 minutes and it finally turned up at 7.50pm, so clearly not a great start. When it did turn up we had our wedgies missing and one of our chicken strip portions ended up as spicy instead of plain. Gave Pizza Hut a call and didn’t really get much of an apology. They sent the right items / missing items round within 10 minutes which was great but when we opened them it was all cold. We did not enjoy our food at all. All in all very poor service and quality. Shame as they used to be brilliant but now have gone down hill big time !

Appalling customer service; not as bad if you order over the phone, but still not great. If you go in store, you're left just standing there for long periods of time and nobody bothers to take your order even if they see you. I have personally observed other customers come in and wait around and even try to call-out to make an order only to be blatantly ignored. The pizza is sometimes OK, other times sloppy, all-in-all, not great.

Nachos was burnt with very little cheese topping. Disappointed!

To be honest was really not happy with last nights delivery, not only did it arrive 15 minutes late, I was then asked at the door for my card number again even though I had already paid but the delivery guy was not informed. Then I go to tuck into my pizza and it hasnt been cut properly at all i had to cut it myself! Very unhappy!

I stood at the counter while a few members of staff came in & out ,& ignored me...I got served eventually...waited ages to received a pizza that was basically undercooked, dough was soggy on the bottom & toppings just fell off.

Food takes A long time to prepare.

great service, perfect pizza and cookie dough .

fast service , great pizza, and can’t resist the warm cookie dough ☺️

It was almost a privilege to eat the pizza ,it was amazing (beef sizzler with Italian base and tomato sauce ) After enjoying the pizza so much ,we ordered the same the following night including wonderful nachos and perfect wedges .It all made a delightful eating experience

Called up and ordered 2 medium pizzas on offer for £5 each. Went down 15 minites later and collected them. No drama all good and pizza was decent!

THE FOOD NEVER ARRIVED!!! WE HAVNT RECEIVED ANYTHING. COST ME £30 AND AFTER AN HOUR AFTER DELIVERY WAS MEANT TO ARRIVE THEY SAID IT WAS DELIVERED ON JUST EAT APP! ALSO BAD SERVICE WONT PICK UP PHONE AT PIZZA HUT BRANCH , southchurch!!! SOUTHCHURCH PIZZA HUT BRANCH ALSO WONT PICK UP THE PHONE, VERY BAD SERVICE!

Ordered food at 5.30. Went to collect at 5.50, told at 6pm fifteen minutes, at 6.15 was told no records of internet order !!

Ordered a Pizza online and 30 minutes after it was showing as on route it still hadn’t arrived. Phoned to chase up and guy left me on hold for 11 minutes whilst I could hear him dealing with other customers. He came back to the phone 3 times during that time to ask for my address. After the 3rd time he left me on hold for over 5 minutes so I had no choice to hang up and phone back. Finally got back through to him and he asked for my address again! At this point, an hour and half after I ordered the pizza I told him not to bother. Poor show!

Food never arrived. I ordered the food early to give them plenty of time to prepare, but it never came. I called them multiple times and when someone eventually answered, he said the car had been dispatched, but the food never arrived and they refused to answer the phone. I won't be ordering from them again, it's a good thing I didn't pay by card!

For years had good pizza here ,last one had fell well short of there normal standerd .shame

We ordered our food before 19:30, after having to chase it up it arrived at 21:00. Not even offered a discount. Unhappy with this we was told to call the store but couldn’t get through. Told driver to take it back then I walked to the shop to speak to the manager. The manager refused a discount because ‘the deal’ we had ordered meant we were already receiving a discount... not sure how ordering an advertised deal available to everyone means you should expect and accept a poor service. Not willing to pay the full price of our bill, manager admitted they would throw the food in the bin as waste. Now rather irate with the shocking service, I suggested that if that was the case then why not let us take it now free of charge. After arguing my point and other members of staff admitting that a Delivery driver had taken our order on the phone and hadn’t processed it properly the manager eventually offered a discount on the extremely late delivery of food which was probably now cold and I would have had to of walked home with... despite other members of staff trying to encourage him to let us take it! The manager was very arrogant and clearly had no real desire to resolve the situation. obviously the food ended up going in the bin and we took our custom else where. The owner of the business needs to provide customer service training to the manager of their store. AVOID.

Ordered food, ETA was 45 mins.. 2 hours later and our food finally arrived. Cold. The order was also incomplete.

0.8 miles away and takes hour and a half to deliver 2 pizzas - go dominos - not worth the wait

Pizza ordered at 7pm for 8.30pm delivery, it arrived at 9.50pm after being lied to at 9.10pm that it was on its way. Manager claimed none of it was in his control or could do anything about it.

ordered a pizza at 7pm, arrived 7.45 and it was totally the wrong pizza, rang and was told another would be done straight away gave it another hour no show, rang again was told 5 minutes away, yet again now show, will using somewhere else in future

Ordered a £25 quid order at 7pm call at 8 apparently I hadn't ordered they lost my order ! Already paid by card c!! Called up staff were extreemly rude no apology pizza came over an hour later no dips I paid for ! No ice-cream I also paid for ! Manager refused to come on the phone ! Discusting service discusting food ! Refused my money back nothing but theifs ! Manager couldn't manage a piss up in a brewery ! Will never order from here again !