Pizza Hut Delivery in Basildon

The most rudest people in there lawful customer service I’ve ever had Had attitude as well as false advertisement

We got a take away pizza 🍕 last night as we were staying in the travelodge.Got to say it was the best I've ever eaten Great staff the lovely lady manager was great a real credit to the company Will be back

Workers are really kind, very helpful and funny Workers name is vani

Vani was very helpful and friendly. Help me through the menu

Vani was very helpful with the process of my order. Thank you very much Vani.

Vaani was great, he gave me an extra box that I requested to split my large pizza in two :)

Great customer service from vaani . Had no problems catering to my requests at no extra charge. L

Very nice service. Thanks to Zubair, Vaani, Amal...

Great service from Vani and lovely pizza.

Ordered around 11oclock delivery said it would arrive between 12:00 - 1.05am delivery didnt arrive and order said thanks for the delivery so thanks to the driver that stole my food and for no update from the store appalling service.

Ordered a cheesy bites pizza from here was awful, cheese was rock hard the crust was terrible and it was cold

Vani is amazing and kind. Great customer service. Always coming back here. Highly recommended. Thank you !

Vani at the till is a top man. Excellent customer service. Very patient with customers and make ordering easy.

Is waste my time. i try order. and is give me too long. waste my time. i want my money back Now? isn’t not fair. i used Just eat not move. i was very annoying. give my money back NOW. i not happy with this. !!!!!

Always lovely food form Pizza Hut, thank you Vani for the offer recommendation.

wonderful experience, pizza came out really fast and tasted amazing! vaani did a really good job at providing top service! :)

Great pizza 😋 Thanks to mr. vani

order was late, I contacted the restaurant, they said it was still being prepared. I waited another 30 mins and contacted the restaurant again and was told it had just left and was on its way. It was another 30 mins before it arrived and by then it was cold. overall it was almost 2hrs late which is simply not good enough. I'm getting fed up with late deliveries and cold food whenever I use Just Eat.

Absolute waste of money £40 for two medium cold pizzas

Thank you Murtaza for such a nice pizza i really enjoyed it it’s so fresh and tasty . I will definitely come back .

Great customer service from vani

Vaani is the best Pizza Hut attendant I’ve ever met in the UK 🇬🇧 so far, his sense of humour is top notch

Pizza Hut Basildon - Broadway North, Basildon branch: The Pizza's are not worthy to be called Pizza. Almost no Tomator base sauce, no cheeze, dry pizza, not cut into slices, dough tasted stale and food cold - though pizza arrived quickly!!! Do not waste your money at this branch! Very dissapointed. Do better.

Pizza and garlic bread was cold not fresh

Great help from Vaani and shania. Great customer service. Really helpful staff

Vaani delivered quickly and was very polite at the counter and all the workers worked quickly and were polite aswell

Vaani was incredibly polite and helpful when I asked about the menu and pricing. My kids felt really comfortable in the shop while we were waiting. The other staff members were also really nice.

food never turned up even though said enjoy my food, called restaurant twice to be told driver 5mins away, its been 1 hr ... food isn't coming.... full refund request

Really gutted it wasn’t as nice as before x

Great guy, great service. Definitely much better service and quality here since this guy has been here! Great job

Shania was amazing and had great service. 10/10 Also Amal was great

Excellent service - Vaani was very helpful!

Great experience at Pizza Hut Pitsea! Vaani, Shainia, Mercedes and Khan were super friendly and made sure everything was perfect. The pizza was spot on, and the service was quick and welcoming. Will definitely be back!

Great service from vani fast and hot food 5 stars

Food arrived an hour and half after order, and being told twice five minutes, food cold and Pizza was rolled unevenly so wasn’t cooked well

Very good service by the staff vanni

Vaani, legend, made pizza hut a great place to visit. Will be back

Pizza wasn't what it was meant to be. They didnt have cookie dough so was meant to get a ben and jerrys ice cream instead. Instead i got chicken dippers which i didnt even ask for

Vani gave me very good customer service

Amal served us today was a very good service and effextive vaani also was very nice gave us quick easy effective service

The service was real smooth and quick. Amal was very kind and polite in the interaction we had. Even threw in an extra garlic and herb sauce

Amazing place. Amal brilliant customer service. Always nice in there.

Ridiculous. Cold rubber taste pizza.

Awsome pizza and Vani service always Amazing very friendly staff 😋 🍕

Lovely customer service from Vani Food hot and fresh! Can’t fault this Pizza Hut

Vaani was great, good customer service 👍🏻

Quick service and polite staff (Vani)

it’s nice pizza and good taste. special thanks to Vani..

Vani gave excellent customer service and was very friendly

Quick and great taste as usual - recommend our server - Vaani

Amazing service provided by Vaani, Chicken BBQ pizza ready on time, it was fresh, hot and delicious. I will recommend.

Vani was very attentive and polite.

Specially thanks to VANI , he give us good service with nice nature

Vaani give this man a pay rise provided great and excellent service !! Food was on time with no issue at all and was very polite and respectful !!

Amazing service always come here and the manager Vani is amazing and sorted my order quickly and changed it to what it was meant to be as I ordered the wrong size I will always come to this one 👍😁

Had a few poor experiences before with the food quality, but the customer service is always excellent. Never met a rude employee, was served by a gentleman called Vani today and he was most polite :-)

Used to be really good. Must have very recently taken over by a group of Indian men, as the usual people I see weren't there at all. Gone downhill since. I was going to order online for pick up but saw it was pay online only. So I went to the shop and showed them what I was going to order, guy at the till couldnt understand, so I physically told him the order and he still didn't understand, I asked for a large pizza with extra cheese and extra chicken. He got his boss to come out to serve me instead, 30 minutes later they finally made my pizza. When I received it it was stone cold in the middle. I waited in the waiting area the whole time so they clearly made my pizza and left it on the side. Also, there was hardly any cheese on it and hardly any chicken. I could see the pizza base in areas all over the pizza. It didn't even look like there was cheese on it at all! I paid extra for extra cheese and chicken so was literally scammed. Give the shop back to the old owners. You are absolutely useless.

Great customer service from Amal, he did a very good job serving me today.

Amazing restaurant! Had issues with deliveroo i called the restaurant and a kind person called vanny helped me, thank you so much! 5 stars

AMAL&salman great guys, excellent service

Amal and salman given a really good services. Good service.

Best pizza in town! Great service

Vani provided great service. Called when my wings were out of stock and offered a different option. I decided to get a refund on the out of stock items instead. Food was ready on time.

Shocking service waited half an hour in store for a collection order to receive a pizza like this, was then giving an email to complete a survey online for a free pizza and was told this doesn’t exist, absoltly shocking customer service when contacting also. Burnt to a crisp

Fancied pizza late last night and ordered. Placed order on the app and soon received a called from Shania. She informed us that they only had 1 pan crust left. She offered the other crusts they had to offer and said sorry. When arriving she apologised once again and is just a fantastic person!! She’s so lovely and definitely knows what she is doing. She was multitasking sorting out closing of the store as it was late. As well as great customer service apologising once again about the pan pizza. I left there with a massive smile and very eager to each my pizza. Pizza was very hot and made perfectly. Definitely one of the best pizzas from Pizza Hut I’ve had in a long time Thank you again Shania x

Shania was the person who served me today she was very helpful amd polite i would 100000% go back to this pizza hut

Brilliant service from Shania, food was great. Loved my experience.

Very professional service with outstanding pizza. Was served by gentleman called Vani, top man

Served by Vani, great atmosphere and great customer service

Best place to order from, great customer service highly recommend way better than dominos, shania is the best staff that I’ve come across

Shania served me! Took my order and she was efficient and friendly. I rather come here than go to benfleet high street. This branch is well mannered and they take your dietaries into consideration

Pizza was super quick! Zanni, the guy at the register, was very nice. Also the pizza tastes very good. I am munching as I type this.

Went in there for a pizza and staff were very polite and the place was very clean

Great service by the Manager I picked up my pizza around 22:10 store was very clean and the service was fantastic I would highly recommend especially since the new manager took over 🌟🌟🌟🌟🌟

Great Pizza, great price, on time

Good service Vani was awesome with the surprise toppings I asked for on my pizza

Our delivery guy, Usitha was very polite and friendly. Good food, good time and still hot Would order from Pitsea pizza hut again

my delivery driver Usitha was very helpful

Picked up my pizzas from Pitsea yesterday and was very happy with my order it was ready when I arrived and still hot when I got home ! My kids loved them thank you 😊

vaani was very helpful very polite definitely coming again amazing customer service definitely recommend

Amazing staff very friendly helpful easy going very nice people all round fast understanding polite welcoming especially merecedes Russell and shania

We ordered Pizza and completely received different order, as it is just delivery but was quite disappointed to see Pizza at home which was a total mixed up order!!! Upon calling them, staff apologized and asked us to raised refund to customers service team online and when raising things online they are just offering a £5 e-voucher. Totally shocked!!! Paid nearly £28 and offering just a Fiver!!!! Very bad procedure to raise refund, staff at Pitsea already saw their mistake and admitted while on other hand we customers have to explain all over again online where they are not bothered to check with the branch staff!! Ideally, branch should help staff whilst it's their mistake, whole process is just tiring email going back and forth !!! NOT RECOMMENDED!!!!

Food hasnt arrived even though it says its been delivered. Even called the restaurant. What is hapening, fuming!!!!

Was meant to be delivers at 16:30 came at 15:50 was nice and hot and tasted great would Definitely order again

I was lied to numerous times about the status of my order. I ordered at 19:33 and did not receive my food until 21:40. I was told at 20:15 that it will there in 10 minutes as they was waiting for the garlic bread, then I was told again at 21:05 that they was waiting for a driver. Then I was told at 21:20 that I was waiting for everything to come out of the oven and the driver had been there for 40 mins. This is an utter disgrace and I was lied to on the phone numerous times by staff.

very late with the order. was told it was still hot but when the pizza was finally delivered it was cold. very disappointed.

pizza a bit bland, will probably buy supermarket one in future.

I'm so frustrated with the service here. I ordered a delivery that included the white chocolate cookie dough and received the milk chocolate cookie dough. I called to ask about a resolution and was told they were out of stock of the white chocolate cookie dough, and instead of contacting me, they just replaced it. They offered a refund if I brought the item back to the store, which I declined as I paid for delivery and didn't want to drive to the store to rectify their choice to serve an incorrect item. They then offered to give me this item for free the next time I ordered, which I was happy with. However, when getting in touch to order and request this item, I was informed that the person who took my complaint never wrote down my details in the book, so I am unable to get a replacement. The staff I spoke to when attempting to request my replacement item were very polite, but unfortunately, they were unable to offer any solutions to the first employee's multiple missteps during my original purchase.

the guy didn't read my address properly so they went to the wrong place, I called to find put where it was to be greeted by attitude and then get told that their Co worker ate my order that I paid for

Absolute rubbish pizza.Service was fine.But you can't eat service.

I had one of my items missing from my order and in the process of getting it sorted out.

So I ordered a some pizzas online and thought I’d clicked on the deal for 50% off pizza and ordered 2 large pizzas and 2 sides , well when the driver arrived he only delivered 1 pizza and 2 sides , confused I checked the receipt and called Pitsea Pizza Hut where o spoke to the manager Russel …… all I can say is what great customer service this guy had , he listened , and did all he could to try and rectify my issue , I can honestly say that this manger is a credit to Pizza Hut …… he is the reason I will continue to order from Pizza Hut , thank you Russel you are the deffiniton of a good manger

So yet again pizza hut make us ill with under cooked dough and refusing to refund us. We have only started ordering from them again after last time with the poor customer service from last time.

most disgusting pizza I've had base was full of grease and had zero flavour so disappointed

what is happening with my order?

Vegan cheese instead of normal cheese

Pitsea shop 4.15pm Thursday 28th December Absolutely blond haired young lady so so helpful A credit to pizza hut ans well as the staff behind .catered and gave me exactly what we wanted !!¡!!! Thank you so much

Staff were very friendly and food was lovely

Was a pleasure to speak to Russell on the phone about my order who made sure it was exactly right before hanging up, food was hot and delivered on time but a lovely delivery driver, honestly can’t complain! Will definitely be coming back

I thought customer service was spot on always ask for Russell and how and what you want on your pizza is why l come back