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3.5

Based on 116 opinions finded in 1 websites

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Nº 254 in 365 in West Lothian

CUSTOMERS TALK ABOUT DISHES WITH..pizza
Score
OpinionsNoteGoogle1163.5

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best pizza hut in west lothian by far! staff are so so friendly and the delivery driver was rapid, pizza was really good and the bbq wings are 10/10. definitely will be ordering again.

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AB dog training . 2024-09-21

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Great staff great pizzas and the they are so kind always have a sole

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Emma Cormack . 2024-09-20

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Great food excellent service and good friendly staff

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Nasara Parveen . 2024-09-11

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Lovely service , didn’t have to wait long for my food

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Khurram Khan . 2024-09-08

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Ordered from here quite a few times I do collection as I haven’t had much luck with delivery in the past. The staff are very lovely and friendly and have fixed anything that’s wrong with order in the past food taste quite nice definitely recommend getting as they always have deals on there app or website that definitely make it worth it.

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Rebecca Lawley . 2024-09-08

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Best pizza hut going boy always on point brilliant sercice

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Rose-ann Forsyth . 2024-09-08

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Great pizza and really friendly staff.

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zaheer aslam . 2024-09-07

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One of the best pizza ever tasted at this branch due to trained staff willing to make best vegetarian 🍕 with a smile on their face and place was hygienic n spotless

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Annie Tariq . 2024-09-05

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Food was on point and hit the spot, service was great from Farrukh, would recommend!

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Zishaan Malik . 2024-08-31

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Vert Tasty Pizza and brilliant staff

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Saad Ahmed . 2024-08-31

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The best pizzas and cookies I had, I recommended would defo visit again.

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Balal Iqbal . 2024-08-31

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Brilliant friendly staff, very tasty veg sizzler pan pizza 😋

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sultansheikh82 . 2024-08-29

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This is onlya pick up place so I don't expect any atmosphere. I ordered the new yorker. I had it previous and enjoyed it. This time not so good. Its tasteless. Bread tomato and cheese , but something has been missed out? Completely no taste to it 😔

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Susan Winton . 2024-03-09

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Half and half delivered,soggy and oily had to eat with a fork normally its OK but this time was a disaster

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Mohammed Munir . 2024-03-05

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Great service and good value for collection order large Pizza for only £9.95

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Kevin Schreiner . 2023-09-08

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I ordered from here this Friday evening, it arrived stone cold with the seals totally broken on the pizza and the side box's seal was also not down. I tried to give it back to the driver but he refused to take it, driver was from just eat even though id ordered directly from pizzahut not via the third party who delivered it. When I called the number it just says "number not recognised" so I couldn't even contact the pizzahut I ordered from directly. Sadly pizza and side got binned as no one trusted it since the seals were broken. It was also late. Waste of money and if I were to order again as the food is usually good, I'd use deliveroo as at least then if this problem occurred again at least I'd have a chance at getting my money back or some other resolution. The dessert was as always good though and it's seal was intact.

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Lilith “Omukae Reikiru” Winchester . 2023-08-25

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Lovely food, great service....keep coming back....

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Peter Fraser . 2023-08-21

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Always on time or early, always get what I ordered, always tasty and piping hot. Can’t complain at all.

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Aiden Cashy . 2023-08-16

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Didnt get anything as they dont deliver to our area. So sadly have to give my money to dominos or tonys who deliver

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Ash Bee . 2023-08-16

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Was my first time there,and all I can say is it's bacteria city . The salad bar wasn't fresh as they claim,kids just lifting food from it with their HANDS with no parent supervision or staff vetting on this to prevent this happening, however some adults were just as bad too. The price of the all in buffet was 19.99, come on who the hell can eat all that food ,very not justified. I didn't want the buffet it was over priced for someone who doesn't eat alot. Was going to order the Mac and cheese that was 10.99 at that price it better have fed 4 people a portion of chips was 4.95 is it a three pound bag of potatoes ?. All I can say is pizza hut my first time there and I will not be back unless I want a stay in hospital and will never be back EVER.

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Paul HIlditch . 2023-05-20

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Don't trust the opening times. This branch is hardly open. Not sure how they get away with it. They close early and still accept orders which you never receive. You have to go through support for a refund. Their email that they leave on the door, they never answer to. They gave us a £15 voucher as a sorry. Too bad we can never use it as this bunch never want to work! Joke of a branch and a franchise. Just go to Domino's instead.

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Jason Parsons . 2022-11-18

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Delivery time of of almost 2 hours an absolute joke. Reported them

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Jami Deni (BwingBwing) . 2022-11-14

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Usually no problems however ordered in the branch this time and waited on food. Ordered two pizzas, only one was correct the other was plain with neither of the toppings I asked for. Didn’t realise until I got home and when I tried to call the branch I could l not get through at all. Ridiculous!!! Ended up just giving up and eating the plain pizza, what annoyed me more than the wrong order was the fact I could not get through on the phone after being in the store 10 minutes prior and see if they were not too busy!

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Nicole . 2022-11-08

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Food was very good Shop could do with a little clean

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David Edwards . 2022-09-07

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After reading the reviews I wasnt sure if I should order from here but I'm glad I did as it was first class Couldn't fault the staff or food. Excellent.

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Gareth Murphy . 2022-05-30

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Although ordered online and given time to collect, when arrived they had only just started to make pizza. Ended up 15 mins late before pizza was ready.

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Bill Murray . 2022-05-11

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Standard pepperoni pizza and cheese triangles. All as expected.

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Aileen McGovern . 2022-02-15

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Went in to order food was left waiting before someone came to take my order and the guy who was serving was wearing a dirty hoody I was made to feel I was holding them back from going home when I did get my food and got home the mac cheese was like rubber whole exsperience was bad will never order from there again.

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Mary Girdwood . 2022-01-24

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I ordered at 5.pm and still did not receive,kids are being cranky. They should not have accepted the order . Very poor customer service...

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ruchi bachhawat . 2021-12-11

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Place is closed and nobody is answering the phone. They took my money anyway, however. Still haven't gotten it back after 3 days.

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Stop stalking Me . 2021-08-28

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We ordered Pizza 2 days ago, still not arrived! I must have tried to call 20 times now and no answer!! I checked my bank account and they have taken the money!! They really need to stop taking taking orders and leave a message to say you are closed!!! Have had to email the main pizza hut email to get my money back but they said will take upto 5 days to get back to me, shocking service!!!!!

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Zishan Mirza . 2021-08-24

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It’s closed and still taking payment with delivery WRF!! Pizza Hut! We had to drive out there to see why they are not delivering! Surprise 👍 they are closed, fokall!! lutho!!!! , closed f’n gone!!! Update your web page you M’s!!!!!!!!! Not good bad bad bad boys 👎🏻

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Christelle Visagie . 2021-08-22

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Still waiting for food after 2 hours from ordering, and nobody ever answers the phone, go onto customer service and just says phone the hut.....that never answers, shambles, guys need sacked, used to love getting from hear.

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Steven Williamson . 2021-08-22

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Gr8 service, fab offer on large stuff crust pizza, collection.

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David Hughes . 2021-08-20

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Quality of food is shocking! Ordered extra mushroom got none on my pizza! The other toppings were barely visible, base wasnt cooked properly very disappointed not worth the money! Will be ordering from Dominos from now on 100% fresher & tastier! Not even worth 1 star! 👎

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Pauline Thomson . 2021-06-15

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very poor quality disappointed is an understatement.

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Tina Dockrey . 2021-02-23

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The store manager / franchise owner with the most horrible unprofessional customer service skills I have ever experienced! Avoid this place unless you want your day ruined

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A Gutmanis . 2020-10-09

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Potato wedges mouldy and black phoned shop not interested BEWARE so binned all food as not taking the chance £31 NEVER AGAIN

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Garry Darcy . 2020-08-25

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Short wait for my food and it was delicious!

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-Holy Wholock- . 2020-03-05

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Ordered a delivery. Never came. I tried to call no answer. I got a taxi to shop and thay where getting ready to close early. Asked where my delivery was and they said thay never received it. I said hears my order number and thay said thay cant look at order numbers. I showed that the money came out my bank. And they where not interested. Thay said it happens alot and money will go back in my bank in 24-48 hours. I told them im hungry now not in 2 days. Thay said not there problem.. i said it is there problem as thay have charged me. Thay said to me why get a taxi to the shop!! Because i wanted my order i have paid for. Buut unfortunately i left with nothing.. pluss i had £18 to pay my taxi driver.. so out of pocket a little fortune.. customer service was appalling. Spoke to me like dirt. Looked at me like a insect!! I was a very regular customer but im Sorry i would rather starve next time..

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Kyle Marshall . 2020-01-04

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Rude staff and couldn't get pizza made even close to the pick up time quoted. Useless....

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Edward McAllister . 2019-11-20

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I always chose dominos over pizza hut, reason being they allow you to do half barbecue base and half tomato base. When at my friends I discovered he had recieved half and half from this branch, so I thought I'd order myself one. Upon ordering I received a phone call telling me this was not possible and got accused of lying as they have apparently "never done this before", girl on the phone was very rude, not much to ask for when you're spending £30 on a couple pizzas.

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Gavin Laidlaw . 2019-09-21

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The customer service at this store is awfull. I am surprised they are still trading. They get your order wrong, take no responsibility, offer no apology and try to make it all your fault. The store manager needs to be trained on what empathy is all about and customer experience and satisfaction. She doesn't care about customer satisfaction in any way or shape. Such a disappointing store. Dominoes has gained another customer.

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Stephen Onafowokan . 2019-07-20

MORE AT Google

Great food. Really friendly staff.

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Robert Kotula . 2019-04-22

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After 10 minutes of my order I went in for collection. I assumed the staff who took my order has finished for the day. But the other staff were just walking by without saying a word and they were laughing but I don't know why... here's where I ordered pizza most times I have never been treated like this before

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esteemguy . 2019-04-21

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Decided to treat my son to some pizzas for his birthday. Ordered online. Told to go and collect within 20 mins. Got there picked it up. 1 min drive home. Opened the boxes straight away and the pizzas were luke warm. Phoned to let the lady know and she was so extremely rude as if i was lying about the temp of pizzas. Let her know she was sounding annoyed which she denied. Adamant the pizza had just come out of the oven and they were piping hot. End result? She will let the team know. We know she is not going to do anything. Rude staff! Pretty sure its the manager of all people. Disappointed. Stick to marinis guys!!! They are amazing!!!

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noreen ashraf . 2019-01-26

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Drove down from Southampton to see my son , tried to order pizzas but the special needs lady serving us was the rudest , vile , ignorant , person I've ever had the pleasure to meet , I will be sending there head office the phone vidiv of the situation and hope they will take action against her , I will also be sending it to the local papers .

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shaun engert . 2019-01-15

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Ordered for delivery, rang back to say they couldn’t deliver to my location so cancelled. Stroppy woman told me 2 weeks for my money to be refunded. Months later and still nothing so complained to head office only to be told my order number never existed, I have the email receipt you ball bags!! Thieving scumbags, never ever will I use Pizza Hut again in my life 😡😡🤬🤬

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Darrell Charlesworth . 2018-10-05

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Priced very reasonably, particularly if you browse through the offers, the Pizzas were absolutely delicious and arrived very quickly. The delivery driver was extremely friendly and it goes without saying that we will always order food from this establishment when we are in the area. Top notch, can't be beaten. Thank you

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Mr Mark . 2018-09-24

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Students making none Italian pizza ?????

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Paul&fiana . 2018-07-22

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Arrived to order a pizza for my daughter and her friend as a birthday treat and was told no more orders at the counter were being taken as they were to busy. But I could order on line and waitt for it. Only had cash on me very disappointed at the counter staff attitude won't be back and will spread the word at how poor the service was.

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Martin Paterson . 2018-05-26

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Made a mistake on my order accidents happen. Fixed it . That's all that matters.

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Kevin Wilson . 2018-04-24

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Quick and friendly. Does what it should.

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Paul Brothwood . 2018-02-27

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Ordered online told 20 mins 40 mins later still waiting in the shop finally arrived half order missing pizza cold told them to keep it and to return my money which was met with you haven't paid i soon corrected this and got my money back i think the main problem in the place is inexperienced counter staff cleanliness didnt look great either i wouldn't recommend it. 1 star is being generous.

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Richard Hamilton . 2017-12-24

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Pretty standard pizza hut. Can collect from here too.

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Wullie Black . 2017-09-07

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Very slow and staff dint engage

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Craig Fowler . 2017-08-25

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Fantastic place entered a compilation for a friend and she won . Ovias we got to share the pizza and garlic bread was very well maid and was nice to eat

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Denice jenkinson . 2017-04-11

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Pizza Hut is pizza Hut... had to complain on a few occasion for cold deliveries or the wrong order, but all were dealt with without much hassle. At least you know what you're getting. Much prefer Dominoes though.

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Michael Smith . 2017-02-27

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VILE!!!! The manager Angela is next level stuff!! she must have an awful life! I've never spoken to such a bitter woman!! Woeful service, food cold, AVOID AT ALL COSTS! 1 star is generous

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Ritchie Corbett . 2016-12-17

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Pretty reliable, food is always decent and delivery is quick. Only complaint is the pricing. I hate all the combinations of deals, discounts and constant leaflets. I will they would just sell their pizzas at a more reasonable price.

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Terry Miaoulis . 2016-11-04

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Good pizza, although it's a pity that there is no place to sit inside

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Piotr Poliński . 2016-06-07

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Speedy delivery and nice and easy service, did have a bit of an issue in the past over dates on vouchers which had been sent out but supposedly werent valid until a week ahead of when i wanted to use them, despite it not saying that anywhere on the voucher.

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Tom Thomson . 2014-08-08

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