Based on 213 opinions finded in 2 websites
Based on 213 opinions finded in 2 websites
Nº 445 in 664 in Harrow
Opinions
absolutely rude manager over the phone shouting at me because he couldn't understand, he vwas son unprofessional, shouting and being very aggressive on the phone. How can you have a manager speaking like this to customers. he should not be working as a manager. I will be taking this complaint further and have my call recorded. never recommend to go there. Absolutely shocking customer service
Elisha Carter . 2024-10-20
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Food was delievered quick and it was still hot when i recieved it. No complaints about the food or the service of delivery. Good service from Naveed
Ben Kim . 2024-10-01
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very bad food, i wait 1 hour for my pizza and it was cold, very disappointed
kastriot barhani . 2024-09-10
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Good staff and pizza was amazing. Tried veggie supreme and it was very nice.
Harsh Patel . 2024-09-06
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Food and everything were very good, also the service 👍👍
saraxx . 2024-09-06
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Lovely staff, good nature I loved it
Viv Nagar . 2024-08-31
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Good seevices and staff is very welcoming 👍
Vraj Patel . 2024-08-27
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There staff service is very good and professional 😊
TamaNna GhawRi . 2024-08-27
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The manager Pushpinder was very accommodating and understanding and helped me resolve my issue with my order (my fault entirely!!)... there should be more managers providing exceptional service like Pushpinder! Thank you for going over and beyond!
Puspa Hirani . 2024-08-11
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Chicken feast piazza was delicious and hot .
Navdeep Dhillon . 2024-08-03
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I order peproni pizzait was great
Naveed Sheikh . 2024-08-03
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Exceptional customer service from Naveed today. Appreciate you bro. My Dad enjoyed his pizza too☺️
Nish J . 2024-08-03
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I ordered a pizza over the phone with ok customer service. I sent my dad to pick it up and he witnessed a delivery driver enter the shop and put his finger (without gloves) in the pizza which they tried to give him (no remorse for this). Disgusting behaviour I will not be eating from here again, I can only imagine what else is going on that is unseen!
Sherice M . 2024-07-24
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clean that bruv if your front is dirty imagine the oven 🤢🤢🤢🤢
Rajdeepsinh Raulji . 2024-06-07
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Awful service and food was delivered 40 minutes late. Called the branch twice, spoke with Danish who was indifferent. He advised food will be hot but it was not. Tried to go after delivery man but did not manage to catch up with him. The Pizza was cold ( we live 10-15 minutes from the branch). It tasted undercooked and I had to put it in the oven. Really awful experience and would never recommend
BEAMA . 2024-06-04
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Order pizza hut after a long time and we are so disappointed, Food was delivered 40 minutes from the time slot. Called the branch twice, first time was cut off second time, was told how busy they were. Really unprofessional. Pizza got delivered and was COLD. we live 10 minutes from branch. Pizza was undercooked and toppings not on all slides. Would never order from this branch. Really Really disappointed
rizwah sheikh . 2024-06-04
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One of the worst experiences I had with Sudbury Pizza hut. Ordered some pizzas for the party, the app said it will be delivered in 30 mins. I waited 1hr still didn’t receive the order, when called the store the employees are either confused and can’t give me any answers or they don’t pick up. Called like 10times and no answer at last I ended up with no pizza plus no refund. Never going to order from there anymore.
Suyasha Sunuwar . 2024-06-04
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Rider was quick. Food was ok. Will try something different next time. Thank you.
Tim . 2024-05-28
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I was served by naveed who provided a excellent service Food was ready on time and tasted amazing Many thanks Jay
Jugjot Dosanjh . 2024-05-07
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I've had pizza hut's pizza earlier as well from different outlet but this was the worst one, I would never recommend this outlet, I'm sorry I had to say this but the quality of pizza was not even up to mark also the box they gave me was also sticked with the sauce from outside by which my whole cloths were dirty
Rainya padhiyar . 2024-05-06
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Food was mediocre, toppings not spread evenly. Driver was late. The lady at the counter was arrogant
Sarah . 2024-05-04
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Good And Delicious food . Manager behavior was very good
Bovy . 2024-04-23
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This is the worst Pizza Hut ever!! We had pre ordered and provided a delivery time however they didn’t not even bother telling us it would be delayed. We called them repeatedly and after the pizza being later by more then half and hour the manager would not apologise! Never ever order from here !!
Hamel Patel . 2024-04-13
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very low quality foods and services
Nirav Patel . 2024-03-30
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Forgot bottle of drink said give him 5 mins he’d bring one , never saw him again 🤷♂️
Allan . 2024-03-29
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Worst Pizza Hut ever,2 HOUR DELIVERYfor FOR a 3 mile Journey, Staff lied to me repeatedly regarding the order. Then refused to ring me back. DO NOT USE THIS STORE!
Craig W . 2024-03-21
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Ordered for my work .£67 and they told me they sent 2 drivers and yet no one is answering the phone and no pizza. Someone at your head office need to call
Moheeb Khan . 2024-03-01
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Last night I ordered a pizza it was amazing well cooked and I appreciate
Pushpinder singh . 2024-02-18
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Has an option to pay cash but doesn't accept cash.
Joe . 2024-02-09
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ordered around 7 pm. Rang them 3 times.Arrived around 8.45pm and was cold
Dr . 2024-01-27
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By far the worst Pizza Hut. Do not order from them!
S M . 2024-01-16
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Service could be better, usually no staff on the front desk, sometimes you have to wait 10 minutes and shout to get someone's attention! BUT in general the quality of pizza is good.
saman book . 2024-01-03
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this is by far one of the few best and original pizza huts left in the country! tastes as authentic as it did in the 90’s. uses original pizza hut ingredients and produces quality pizzas! every bite is nostalgic and takes you right back! always come here for collection or delivery even though there are closer huts nearby! never change your standards/management/ingredients pizza hut sudbury hill!
Kaya Shan . 2023-12-12
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pizza taste really good and service is amazing.People are amazing and kind especially Mo..Thankyou bro..
suresh kumar g . 2023-11-30
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honestly can't lie to the quality was amazing , fresh baked , toppig was tt and manager was so cooperative Vikas Patel , men should be get raise
PIYUSH THAKKAR . 2023-11-21
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Shout out to Naveed, brilliant guy. Was accommodating to all our orders as there was some specific instruction. Very kind, ensuring we dont leave the shop without any queries. This is what I expect from all pizza joint, some level of hospitality and top level customer service. Because of him, I am definitely going to order my pizza from there. Taste is amazing! Service, see for yourself, and atmosphere I guess is lacking due to how small it is but can't blame it too much. Overall, this is my favourite pizza hut in my area, and way better than my closest pizza hut (Wembley High Road) because they don't do their pizza correctly and had terrible experience with them.
Shren Soosaipillai . 2023-11-20
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Naveed delivered my pizza, he called on arrival as requested and was very polite. Great service on behalf as there's a baby sleeping in the house
Daniel Birdi . 2023-11-08
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Awesome taste, and special thanks to Vikas Patel for amazing service.
Hiren Gohil . 2023-11-08
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Thanks for the speedy and tasty delivery Naveed! Kids were super hungry so great not to have to wait too long and food was piping hot!
Rushani Mahendran . 2023-10-25
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Vikas is BRILLIANT. The loveliest most friendly chap. Pizza as expected, hot tasty made we’ll however, wish they’d add back the black olives ! . It’s worth ordering just to have Vikas pop by ;)
Anna-Maria . 2023-10-20
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Last two orders both big mistakes. How on earth do they put SALSA on the wedges instead of BBQ sauce? Won't order from Pizza Hut again.
M M . 2023-10-08
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The team are here are the best. Great service to customers keep up the good work
Harry Virdi . 2023-09-13
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Food was excellent and the staff were very friendly. Nice atmosphere.
Daa Abdo . 2023-09-03
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Great service. Rikash and the team are very good people
HXC . 2023-08-03
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The best pizza in my area. Thank you Naveed for Pepsi :)
Daniel Tomala . 2023-08-02
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Poor customer service this is the second time it's happened. I called to ask someone to know about the meal deal which was different than online order and that person on the phone spoke too much rude and hang up the call while I was asking him about delivery.
Preeti Toor . 2023-07-12
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Ordered via website but forgot a kids pizza, called them up and they added a margarita for free - the delivery was fast too, amazing service thank you so much!
Ronika Patel . 2023-06-06
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Always go here, staff are friendly especially Naveed. Always good, tasty food
safaa malik . 2023-05-21
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Delicious pizza with good service
Harshil Patel . 2023-05-15
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Served by Naveed. Amazing customer service, quick delivery and hot food. Thank you.
Navin Dang . 2023-05-09
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I ordered Mac and cheese this evening and we didn’t get it delivered hence I reordered as my little girl really wanted this today after not wanting to eat anything for the past few days . On my reordering I added a note that I received no compensation for my recent evenings experience and I’m reordering half hour after my first order to then receive something entirely different again on reordering ! Call up the manager and instead of cancelling the order he just accepts the order and no Mac and cheese was sent for my daughter that evening from this particular branch . I’ve had previous bad experiences from the same branch but never complained . Day light robbing people !
Prisha Khakhria . 2023-04-13
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Worse service. I paid for 2 items and I didn't receive one of the items and they said to come and collect it. So what was the point of me ordering?
Lina Emichand . 2023-03-26
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Never will I order from these muppets
Hari . 2023-03-19
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Waleed is a legend,ask for him real bro Makes pizza hut great again
Kishen Patel . 2023-03-17
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Took over an hour to arrive from original order. No movement on app. So I couldn’t see what was happening. Called restaurant 3 times, each time I was told it was on the way be 5 mins. I asked to speak to the manager, the guy I spoke to told me he was the manager. Sorry but if you are you need some training! I could hear him laughing thinking it was funny. So unprofessional no apology. Shocking food arrived stone cold. And all just eat will do is give less than a third of the total amount back. So bad customer service from just eat too. Please avoid. I just wish I’d read the reviews first.
Jacqueline . 2023-02-11
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Also, he didn't come to bring it.. He call and wait downstairs
Veronica . 2023-02-04
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This branch never fails to satisfy me - fast delivery service and great tasting/quality food. Pushpa had delivered the food. This is my go-to pizza branch - for my cheat meal lol.
Omar . 2023-01-31
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Awfull service, no sense of customer service, untrained staff. -Always late in delivery. -most of the time Add or miss topings. -sometime might have free food poisoning only if your are lucky🙌
AKASH PATEL . 2022-12-28
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Every time I call to get a medium margarita for collection I am told a different price. Something not right here
c Mardoian . 2022-12-07
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I have always received excellent customer service at this pizza hut branch in Sudbury Hill. The staff are super friendly and attentive. The food is freshly made and the team are clearly working hard so that orders can be ready in time.
Harun Shafiq . 2022-11-29
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Did not receive all my order and my food was cold
Mary . 2022-11-20
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I said yesterday that food arrived cold and I wouid like refund please
Kiran . 2022-11-07
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Ordered online which was easy enough to do and was told via website delivery time was 18:15 - 18:25, we waited and watched the website but tracking wasnt available, then by 18:30 the website said delivered but this wasnt the case we check out side and down the street but no one to be seen, We call the greenford pizza huts they said there was traffic, but this can not be !! There is a 10-15min walk to the pizza hut and 5mins via car and the direction was off of main streets so what happened??? By 18:50 the pizza was delivered with the wrong drink order diet pepis not pepis max THERE IS A DIFFERENCE!! The pizza was ok nothing to write home about, From not on i will be ordering from the other well known pizza place just down the road Good bye pizza hut
Aaron Petty . 2022-10-27
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A really big shout out to Mirza for excellent customer service and the way he handled with my complaint. I wish everyone listened to the customer like he did, he sorted the problem and apologised for something that had happened the day before, on a day he did not even work! Thank you Mirza once again.
Harjeet Sohanpal . 2022-10-22
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The food came really late I called the restaurant twice to be told wait another five minutes and when the food came it was the wrong order
Antonia . 2022-10-07
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Seriously question the hygiene standards at this branch. 3 out of 3 people got horribly sick after eating delivery from here. The worst stomach bug I’ve had.
Meha Patel . 2022-10-05
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Pizza was fresh and delicious, Thank you
Saud Shahid . 2022-09-22
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Seriously , that was the last time i ordered from here. Pices went up and the pizza quality is super bad , never had worst pizza hut meal in my life .
Oskar . 2022-09-18
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Cold pizza and missing item delivered by some random guy who did not work for Pizza Hut , all boxes open. Asked for refund, guy on phone very rude. Problem with franchise model, poor training of staff Leads to low quality all round.
David M . 2022-09-10
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Great service especially service from mirza
Qasim Shah . 2022-08-26
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Terrible service and foe £6.99 I was given an unpleasant flat bread and I was tired but was told to wait outside, for 10 minutes. Very unprofessional and speaking English could help. I Will never buy any Pizza from that shop. I'd rather drive to Harrow..
Paul Lule . 2022-08-04
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Very nice and warm always coming on time
Tushar Patel . 2022-08-04
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After bad experience burnt pizza with tops pizza sudbury was not helpful. I decided to stick with my local pizza Hut,I live 2 minute away. Always comes hot, quailty toppings, dough is nice, very tasty, tasty cheese and genourous toppings. Drivers are friendly. One negative, please make sure driver responsible check dips or or the person dispatches the order, have had missing paid for dips in past.Been ordering here past 3years. Highly recommend.
Rihan . 2022-07-20
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My food won’t arrive for me . I wanna my cash the back
Juliana . 2022-07-18
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It took them 2hours to arrive and when they did my food was stone cold couldn't even eat it and I didn't even get my full refund back, they said £17 refund I only got £5.. Absolutely disgraceful.
Sophie . 2022-06-30
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Very bad service Too much waiting time need some trained staff to run the shop
Jaydeep Patel . 2022-06-05
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Lying about delivery time - very annoying will not be ordering again
Becky . 2022-05-28
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Collected my pizza 8.15pm today, at the scheduled time. Was nice and pipping hot, Mohsin was fast and efficient really great service thank you so much. He made the branch earn a 5 star review
Adeel Minhas . 2022-04-25
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Found 2 long hairs baked into the pizza we ordered recently. Do not recommend
djsf144 . 2022-04-10
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Perfectly cooked with surprise number of toppings. Would return especially for a no nonsense meal!
Piyush Patel . 2022-04-06
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Collected from the Pizza Hut takeaway store on the Greenford road recently and I was served by Stewart. he was very helpful they didn’t have the garlic bread I asked for, but he made a tear & share with garlic and cheese and even took money off the bill which was super kind! I will definitely recommend this store!
Prash Photo . 2022-03-18
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I think they surfaces of bad I didn't really enjoy Pizza Hut that much like I used to delivery is OK I suppose
Samantha Phillips . 2022-01-17
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Very positive! Pizza was nice and hot! Special thanks to Raz who was friendly and patient and answered questions I had beforehand very throughly!
Ang B . 2021-11-27
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Nice pizza ….nice staffs … I would recommend
patel uttam . 2021-11-20
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Fantastic, Raz was so nice the 3 pizza's I picked up from here were delicious. Thanks again.
Royal 75 . 2021-11-16
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Food was really good and hot.staff was very friendly and professional.specially Jogger,the delivery driver was fabulous. Accually I realized my order was slightly different when i recived it.I called them to let them knew it and they apologized.within few minutes i got my correct one with extra cookie dough and ice-cream.thank you so much!!!
Thilini Subasiingha . 2021-09-20
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Delicious pizza! Would recommend! 5 star customer service provided by Ali
Noah Makin . 2021-09-11
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Delicious and tasty pizza always made by the branch. Staff are lovely and friendly and always have great deals and fast delivery! Our always go to pizza.
Angel M . 2021-07-27
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Really tasty food and fast service. We had a small issue but I rang them & Ali sorted it out for us with really great customer feedback. Will definitely be ordering again
Zaiymah . 2021-07-06
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Pizza very bad taste feels horrible eventhouh I was soo hungry.
anjana vinu . 2021-06-15
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Good service. Friendly staff. Staff member did me a deal on a large speciality pizza for £10. All in all a great experience. I will only visit the pizza hut delivery in sudbury Hill not greenford. At greenford the seem to be very unorganised and I don't trust them to put the customer first.
missdaisyy b . 2021-05-22
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All the ads are saying different prices for same things.
Selim Bolukbasi . 2021-04-29
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Very happy with my the food and fast delivery by Moha
Monica “Sunlondon” Glez . 2021-04-25
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Never really disappointed with Pizza Hut. Unless the delivery is late and the food slightly cold. Other than that, always good quality!
jay singh . 2021-03-11
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The delivery is quick but what's the point when they can't even get a margaherita right. Ordered three pizzas from them the margaherita pizzas base was yellow underneath possibly due to excess oil so I called them up and fair enough they sent another one but what's the point the whole pizza had excess sauce and cheese topping making it soggy. Can't even be asked to call them again. Avoid wasting your money at this pizza hut branch because they frankly don't care about their customers or making your food to a high standard.
Nik Ramgi . 2021-02-19
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Good service great experience thanks
aggelos Patra . 2021-02-15
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Very friendly staff and fantastic service with value for deals including matching price with Dominos. Very happy with service Hassin 👌👋✅
Yash Joshi . 2020-12-22
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Had a delivery on 20th October and they called letting us know that it may be late and they offered us a free drink. Naveed delivered our order. We were unable to leave an online review that day but are very happy with the service provided that day. Thank you, would recommend.
L. . 2020-11-04
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The best Pizza Hut delivery service Arshad was extremely helpful very great service a huge thanks to them who gave us a huge discount thanks so much!!
Hassan Chaudhry . 2020-10-02
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ordered 12 pizza's and it all was ready in time and on point, with a pleasant employees that where very helpfull
Mohammed Abbas . 2020-09-13
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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