Pizza Hut in Aberdeen City

A big shout out to our excellent server Lochlan for the service we received from him today 10/10

Our server went out of his way to make the pizzas, so we wouldn’t miss our train.

My friends and I were fancying a Pizza Hut. We were at codonas so we went to the one at Beach Boulevard first. However they said they ran out of cheese so we walked all the way to the Union square branch which says it shuts at 11pm on Saturday. It was only 8pm when we went but as soon as we got to the door they said it was takeaway only. Makes no sense. All the tables were empty and staff were standing around doing nothing. What’s the point of it being open until 11pm if you can’t sit in. It’s really expensive for what it is anyway so their loss.

Maria & Brenda were excellent servers and made us both feel very welcome and well looked after 😀 Food was delicious as always! Would highly recommend, and we will be back!

Look an hour and a half to get pizza and was freezing by the time we got it, even though we live only 5 minutes away. Disappointed

Worth it!! My all time favourite chicken fajita😋 Good ambiance and kid friendly. Serving was very fast Will visit again for sure❤️

Very nice and very good service

Pizza Hut is ridiculously expensive. The pizza I had was honestly so dry I could hardly swallow it; it was as if it had no tomato on the base. A really small slice of vegan cheesecake with no ice cream, was £7.95. Out of my price range I'm afraid. Fine dining prices. They don't accept cash, only card payment. Perhaps just as well as I wouldn't have had enough cash on me to pay for my lunch.

I got this ordered to the wrong address

Menu and choice very good, lots of space in and around the seating areas. Extremely clean and well kept salad bar and ice cream factory

An automated society why this is a problem we ordered our meal over a app which we had to pay for immediately over the app where they also suggest you can tip for what at this point I’m not sure as I have just been shown to table where I have had to order my food my self and pay then given a glass where I have to fill up my own juice myself. The food it’s self is fine and what I expect to have and enjoyed but at the end of our meal we are sitting for 10-20 minutes waiting for bowls for the kids dessert which we then find out the ice cream machine is broken this would not be the case if we were able to order through a member of staff in the first place or if you wish this to all be digital then have an option to update your online menu with an alternative . The staff them selfs were nice and friendly and I would rather speak through them and order than stare at my phone for half an hour while it very slowly loads for my order that at this point I could have nipped next door and had a cheeky Nando’s and still been ordering

Good food, staff completely forgot about us and didn't deliver our desserts until we asked them about it.

Pizza was cold and very obviously made up of multiple old pizzas. It was like the Shane Dawson chucky cheese conspiracy. I still ate it, as I was hungalos-McMungalos. definitely won't order here again.

Me and my family were asked to leave after being already at our table ready to order just because we had a tiny Yorkshire Terrier with us. We walked in with our dog, someone from the staff showed us to our seat and brought us the menu. After a few minutes another person came and asked us to leave claiming the restaurant is not pet friendly when there was no signs at the entrance specifying this and everyone has seen us entering and sitting down with the dog. Staff were rude, they never ask if my dog was a service dog they just asked us to leave. I will not be coming back. There are plenty pet friendly restaurants in Aberdeen with better atmosphere.

Firstly, food stone cold even though delivered on time and absolutely disgusting how little food for the price charged. wish I could upload a photo. will never order again, i would laugh if I hadnt just been totally ripped off.

The pizza didn’t taste nice at all, just a waste of money

2 hours late and freezing cold

Walked in, two tables full, so very quiet, sat down, got my own menu, eventually went to the bar to order as nobody came near me. Ordered my food, pizza could have been cooked another few minutes. Garlic bread had no cheese which I ordered. Finished my food, sat for 15 minutes before anyone came to clean up. Had to remind someone five minutes later I'd ordered desert, 10 minutes later no desert, I reminded the staff, brownie arrived coldish...meankng - it had been sitting for a while Poor service, overpriced.

The staff are lovely rushed of there feet . Pizza I did not enjoy I would have preferred a better choice it would have been nice to be offered thin pizza on the buffet . The cheesy fingers were lovely . Salad not too great overal not worth the £48 I paid

Order was extremely late and not as ordered poor value very disappointing

No friendly stuff and when Ive asked if I can use my discount code..stuff told me that yes BUT not today (as they would no accept it on Saturday). Its a bit dodjy to offer a discount and later inform that you cannt use that. Food was ok, but pizza not like italian one, too much of dough and topping a bit same on many pizzas..some local cafes making a much better pizzas really. Salad was not very fresh either.

I request for chicken not chilling pepper , but it’s nice

Subject: Cold and Dry Pizza Complaint Dear Pizza Hut, I am disappointed with my recent order. The pizza was delivered cold and dry. This falls short of the quality I expect from Pizza Hut. Please address this issue promptly. Thank you.

Arrived over an hour late and stone cold,had to reheat all the food,leaving us to wait even longer to have our dinner, Not very good service,won’t be ordering food from them again.

Both pizzas were in a lump at the side of the box on arrival folded in a mess and cold

This is the 2nd time we have ordered pizza hut and 1st time was mega late and barely medium hot this time not so late and very cold food. I'm sure it would of been hotter if I walked back with it myself!

The place was super clean with a really nice vibe. Our server Richal was an absolute sweetheart - so kind and attentive! She walked us through the menu and made some spot-on recommendations. We ended up ordering the chicken pizza, which unfortunately fell a bit flat. The crispy crust was tasty, but the chicken itself lacked any real flavor, like it wasn't marinated or seasoned at all. Other than that little hiccup, Richal took great care of us and the atmosphere was lovely. With just a tweak to that chicken, this place would be a total winner! We'll definitely be back to give it another try and enjoy more of that friendly service

If there was a minus rating it would be -5 Stars.... Seal on box was broken, must of been stored on its side most of the pizza was 1 side of box. looked like it was someone's leftovers from restaurant. Ended up in the bin because the seal was broken.. for £35 absolutely shocking. NEVER AGAIN!!!

Promotion until 3 p.m. you can eat as much as you can for £10... I barely managed 6 pieces of different pizzas...

Fast, reliable vegan food. The staff were great, managing to seat, serve and get me out within 40 minutes for my train. The vegan cheese on the pizza is excellent. Sadly they don't have a sweet chilli sauce anymore! That definitely should come back, best dipping sauce around.

A very expensive place £6 odds for a little bottle of San Miguel,I could put £4 more and get 12 bottles at supermarket ,I know they have to make a profit but the restaurants are now taking the piss

Waited almost 2 hours then food arrived stone cold. Very disappointed

Ordered our food via their app only to be informed that this outlet doesn't make food I already ordered and paid for. Nonsensical explanation provided (there are a lot of Pizza Hut restaurants). Upon replacing my order no offer to compensate between the price already paid through the app and the real price. Vegan options are very poor and the quality of the ingredients and pizza itself questionable. Won't be returning anytime soon.

Was greeted by a young female, telling us that they won't accept cash, i asked why, she couldn't tell me, unprofessional. Then i did get a table for two, the food was lovely the service was okay. When i was still eating my food, the female staff member came over and started to clear our table, this is unacceptable, people should be able to finish their food without disruption, this shows bad service. Will i be back maybe.

Pizza, garlic bites and the wings were fine but the fries were rock solid and very under cooked so inedible

Food didn’t turn up and couldn’t get through to just eat on the phone. What a joke

Awesome pizzas. We have visited here a few times now for food while shopping super handy nice and easy. The service was great. Also it can be busy sometimes but this is a good sign I suppose. Lots of choice for food. There are vegetarian options as well and gluten-free. Would highly recommend popping in here for a bite to eat if you’ve been shopping all day nice to get a seat and chill out. Would recommend the pepperoni pizza and also you have to get if you’re there the cookie dough Brilliant 🤩

Was meant to be delivered at 5.15 delivered at 7.15 over 2 hours late stone cold!

It was just such a lovely visit, it was a birthday tea and well I just left with a wee bounce in my step and felt that we had a really lovely experience, the food was great, it was cooked quickly and we left feeling really happy. We had the added bonus of being able to save a few pounds with my Blue Light card which was such a bonus! Only downfall for Pizza Hut (as in the company over all) is the push for online ordering and the fact that they don't seem to take cash which is not helpful otherwise, we had a good experience!

It was just such a lovely visit, it was a birthday tea and well I just left with a wee bounce in my step and felt that we had a really lovely experience, the food was great, it was cooked quickly and we left feeling really happy. We had the added bonus of being able to save a few pounds with my Blue Light card which was really helpful! Our server, Maria (D) was just so lovely. We really enjoy visiting this Pizza Hut, it is a far better service than the one at the beach!

Wagamama closed atm so ended up here. Not impressed. Expensive, bland/not very tasty and small size. Last time I went to a Pizza Hut I think had vegan pepperphoni which was sort of OK.But that was gone. So all in all a disappointment.

Food was good, usual pizza hut experience and staff were very attentive. However, I do not recall pizza hut being so expensive. The sharing deal for 4 is £55 and I didn't really consider it enough food for that many people. Drinks are £4 each. Overall, I feel it has become very expensive for a pizza chain.

Ordered food at 17:36, it arrived at 20:19 - stone cold and rubbery! Absolute shocking service. The pizza has obviously been waiting at the restaurant since the first delivery slot we got. Really not happy. I would like a full refund as this food isn’t edible.

I absolutely love the place. Just the place to go if you need a pick up

Freezing cold again that's been 2 out of 3 delivery's food stone cold

Went here for a spot of lunch this past Saturday and honestly the food was lack lustre compared to other locations. The pizza (Personal pan, pepperoni) came in it’s original pan, not realising it was still hot I did burn my thumb a little trying to rip a piece of my food off, so fair warning to you all! The fries were probably the worst part of the meal, no salt and it felt like eating fried cardboard. Weirdly dense chips?? The staff were lovely and the atmosphere was good!

Came in for lunch for my wife’s 40th birthday the young lass was very helpful and looked after us really enjoyed ourselves

Excellent value good choice fast service

I chose this restaurant because it is 'chain' amd the quality supposed to be the same... everywhere. I chose 'Pepperoni Feast' pizza with additional olives. What I received... is the reason for low ratting. Feast was: 3 slices of 2cm diagonal pepperoni on each pizza slice (American Thin - 11") and... (verbels) litteraly 8 olives!!! I took bottle of water, I have paid: £20.69!!! Crust was good, service was reasonably good but generaly - I was shooocked with the poor quality and I assume breaching the chain recipe. I tried PizzaHut in a few places in the world and pizzas r 'heavy' of ingrediences but not here. I do regret, I haven't taken a picture.

I feel £32 for a stuffed crust pizza is too much, the salad also doesn't seem too fresh. But that said the pizza was nice and better than other brands.

The servers are very friendly, though the ordering system via QR code when they arent available is very reliant on good reception, and has a tendency not to load propely on older models of phones. That aside, the food here has a good standardised quality and are decently priced.

Drink didn’t come and it was part of my ordee

Great quality food at a great price. 5* all day long.

Pizza is delivered ice COLD, every single time!

The staff here are amazing always go above and beyond manager especially is super nice and friendly.

Very brightly lit/harsh on the eyes. It's pizza hut, no more no less. Staff do their job but not much more.

The waiters hospitality helped alot with our rate of the restaurant but the food was overall just excellent , there could be a better garlic kind of dip but still everything was the best meal ive had in a while

Driver running around trying to find Hazlehead and kept phoning me from various locations (no where near my address) to ask if he was near by, in the end I had to give him directions using the tracker. The food was stone cold when it arrived

Highly recommend. We went there to try vegan, gluten free pizza and I must say WOW service was outstanding and food was so delicious. We are definitely going to be back there :)

Great Service from Toby and Lochlann. Very attentive and polite 👍

Really enjoyed the new bbq melt

The staff. The price. The quality of food. The seating was very comfortable and private. Everything was perfect.

Took an age to assign a driver, then the driver took double the normal time to deliver once on their way. Was delivered 2 hours after original estimated time. Asked for no peppers and pizza was covered in them. Really poor for the amount of money you pay.

There was not delivery done? Where can we call?

Delivery was spot on but pizza hut messed up order

I liked the bit where I ate the pizza yum

Me and a friend opted for the buffet. The pizza selection was quite bountiful, with the option of 2 types of pasta and a salad bar. For the pizza, as well as the regular bases they offer deep pan pizzas and thin crust ones too (the deep pan pizzas are nice and sweet due to having more sauce whereas the thin crust pizzas have a strong cheesy taste to them). If you are having a few plates of pizza and think you can't manage another plate, opt for a plate of pasta. It's much lighter and tastes great. Overall a pleasant experience, nice atmosphere and good value for money!

Good base on pizzas. OK salad. Fresh food

Wonderful service. Couldn't thank the waiter enough for going out of his way for us and rushing our order. Fantastic food.

Food arrived cold. Asked for dips and they wasnt included in order.

No signature herbs, items burnt.

Food was a bit cold by the time I got it

Food never came at all, lost signal to driver for over an hour and never heard anything from him Want a refund

amazing ! the man in the gray checkered shirt on friday night made a stressful day so much easier ! amazing customer service

Super polite and friendly staff, always make you feel welcomed and couldn’t be nicer. Super easy to order via online or at table. Pizza’s cooked to perfection, Chicken wings really tasty. A firm favourite with the family

Good was cold, try to contact restaurant and was a nightmare.

Really nice staff and lovely pizza

My kids love Pizza Hut. The Mac and cheese is to die for! The pizzas are great too. Our waitress was amazing! I placed the order through the QR code and ordered the wrong pizza, only realising when it was served. She was quick to offer to replace it for what I originally wanted even though it was entirely my mistake.

Pizza chips very cold unacceptable

Big disappointment We went to have a pizza before the pictures we were made welcome on arrival taken to the table given the menu ordered pizza. I had lost my bank card the day before and thought I should ask the waiter if they excepted cash she said no so we were asked to leave how embarrassing is that is Pizza Hut mad or what.?????😰😰😰😰

Recived to completely wrong order resturant tried to resolve but just eat customer service is totally unacceptable and the restraunt couldn't get them to fix it had to reorder and now having to wait for a refund

As a visitor from Norwich, I found the staff,food,service and atmosphere brilliant.we arrived with our young baby and we were found a seat by the service team immediately with no issues of us taking a pram in. We were greeted and politely seated by a young lad who gave us our menu and gave us time to work out our drinks and food..we had our drinks and while waited struck up conversations with friendly locals who were really nice and informative about the area we was visiting. Then came the food. Absolutely brilliant with no issues what so ever.both me and my partner had mouth watering,wonderfuly cooked food. I forgot how good a pizza experience could be. I highly recommend this place and I will definitely visit a second time round if I visit Aberdeen again. A must for anyone who visits union Square

Excellent service, Food was fantastic. Staff couldn't be more friendly. Will definitely be back. A++

Food was cold and hard to bite into. I won't be ordering from there again.

Pizza hut @ Aberdeen Union Square. I visited with my wife and daughter. Amazing pizza, deals and deserts. It was my daughter's birthday, the staff was so friendly , made my daughter's birthday by singing birthday song for her with the cake. Excellent staff with amazing team work. Thanks for making my daughter's birthday memorable.

A little rundown, ripped seats, but the staff were surprisingly nice and helpful

Every time we come to the restaurant the staff go out of our way to make the experience is as enjoyable as possible!

Placed the order at 8pm and didn’t receive it until 10.30pm, which is an absolute joke. The food was stone cold by the time it arrived and tasted horrible, even when reheated. The app didn’t give us any updates past 9.15pm, which is also an absolute joke. I was just about to get into bed when i heard the doorbell, and the driver wasn’t even apologetic. No explanation as to why it was so late or anything of the sort. I will NEVER be ordering from just eat again, as this isn’t the first time it’s happened. I still can’t believe that my order was over 2 HOURS late, this is horrendous service.

Driver was great, however the food I ordered was very small and a complete rip off for what I spent. Never buying from Pizza Hut again absolute joke.

Love it, especially at buffet time, great value too

Our food was later and when it arrived it was cold

Food was awful! No sauce on the pepperoni pizza, looked awful, tasted awful. Was also cold

Driver got lost trying to find a very easy industrial location, he called a few times to ask for directions but his phone connection was so poor we could hardly hear him, when we did get to speak to him he did not speak enough english to fully understand our directions as a result our order is very late in addition to this we are missing 3 bottles of water :(:(:(:(

Cold food. Pizza is awful. Never received our bottle of coke and just eat won't allow any refund

Forgot how good dining in at pizza hut is. Was a last minute choice for a get together. The food was amazing and the choice of alcoholic and non-alcoholic drinks is great. The waitress was super and went above and beyond to answer any questions about Gluten. There is a great choice of gluten-free items. Would definitely recommend 👌

We waited from 15.35 until 17.56 until our poor Frozen cold pizza was delivered Get a grip Just Eat Order was for an 86 year old woman Shocking

Great food and great service, but I won't be back and will advise anyone with young children to avoid until this issue is addressed. I went with my partner and her 9yo daughter recently, and after our delicious food I went to the toilet. While standing at the urinal, I became aware that if someone came in while I was mid pee or "shaking off" and any women or girls happened to walk past at the same time, they would have a completely unobstructed view of any man fully exposed. I raised this concern later with my partner and felt I had to raise it with you. I have young children of my own and I certainly won't be bringing them there until it's dealt with no matter how good the food and service is. I trust you will address this concern sooner rather than later. Thanks. Stephen.

Received my pizza with no cheese on it.

Great little place and everything was spot on. Drawings with crayons for the kids straight away. Table service offered still even with QR codes service available. Good range on salad bar and the pizzas a d sides came out a perfect temperature to eat without burning your lips. Wait or was very good, cheerful, polite and made the experience Top notch, as a single mum with 4 young boys it really makes the difference,his name is Nathan and he is an assent to Pizza Hut.

Was not happy with the service her when my daughter and I came in. The girl who served us was so rude! It was sorted out and the following staff were brilliant. I will not be going back just because of how the young girl was with me. Shouldn’t have to even tell them about it to be honest.