Pizza Hut in Aberdeen City

Took my nephew here a few days ago, staff were nice but that was the only positive. The place looks like it hasn’t been refurbished in 20 years and I couldn’t help but think that it won’t survive much longer. We ordered via the QR code and got our own drinks so it was very much “self service” with the waiters simply bringing our food to us. Table was sticky, bathrooms were dirty. My nephew’s child pizza was a disgrace, almost all crust with some tomato sauce and a tiny bit of cheese in the middle. Our adult sharing pizza was tasty but nothing compared to the other well-known brand. Most offensive part was the price: a kids meal, one sharing pizza and 2 soft drinks £53!!! Will never be back and to be perfectly honest this branch should be closed down to make way for a better business

Went in RAVISH, Looking for some good food. I was not met with that! the service was good however the cleanliness of the place was not okay, there were tables filled with rubbish and half eaten plates, the tables themselves also felt sticky and unhygienic! the food was not up to standard as the pasta had obviously been sat out for a good while making it feel almost inedible to eat and the ice cream tasted off.

Can’t say much on service as we opted for the buffet option so didn’t have much interaction. The place felt very unclean. Tables were left unclean for the entire duration of our visit. Pasta is soggy and definitely left out/cooked for far too long. Salad bar was a mess, sauces were empty and spilt everywhere.

Firstly I'll start with the food. Pizzas we nice and hot along with the cheese triangles and chicken bites. When we finished we gathered all our plates at the end of the table. A girl came and took half of them away when we ordered our desserts. The rest of the plates sat there for at least 15 minutes before hot desserts came out. Our little ones had to wait a further 10 minuites before they got their bowls for their ice cream, after my grandson went to the kitchen door to ask for them. It was his daughters 9th birthday and she was asking why the adults were having their dessert and she had to wait. It seamed like the staff forgot about us, and we were sitting opposite the kitchen!!! I don't normally eat in fast food establishments, and when my great grandaughter said she wanted to go to your place I thought, well that's a change. I am bitterly disappointed with the service. I'll stick to my quality restaurants in future.

The staff were excellent and went above and beyond to help my grandaughter, who is a coeliac with her menu choice. No stigma is attached . Excellant .

Very good for a pizza hut buffet! The waitress was really very nice!

buffet 🤩🤩🤩 friendly staff, amazing atmosphere, think our server was called amy, love love love, chicken fagita was amazing 👏👏👏👏👏👏👏

buffet 🤩🤩🤩 friendly staff, amazing atmosphere, think our server was called amy, love love love, chicken fagita was amazing 👏👏👏👏👏👏👏

Food not worth the price. The buffet is mediocre, poor, the sauces are not marked, so I guess you have to taste and evaluate the flavors. More croutons than vegetables. Service without a smile, serves to finish the work quickly

Great food and amazing service from Ross and the team

I have never been to a restaurant where ordering food was such a frustrating faff! The order had to be done online at the table - this was unnecessary considering there were some staff on hand - it was just a frustration when all we wanted was to be sat at a table and enjoy a meal. After managing to finally place our own order we were told by the manager that two of the pizzas needed adaptations as they had run out of chopped tomatoes for the pizza toppings. This seems a major oversight in a pizza restaurant. The pizzas were fine - but very expensive for what they were. The pizza ordering service and payment had the cheek to ask if we wanted to leave a tip - even though there had been no human interaction or support in the ordering process and we were helping ourselves to salad and drinks. The salad bar was half empty and the items looked a little unappetising with watery browning lettuce and it generally looking like it needed some attention with restocking and fresh ingredients. The drinks machine that we had to use looked like it was in a serious need of a clean with juice staining and a grubby look to everything and the overall feel of the restaurant felt like it needed a good deep clean with some dirty tables; plates stacked up on empty tables and at the serving hatch. It generally felt worn out. There was no music or mood lighting and it felt generally functional as in a school canteen. There appeared to be only three members of staff in the entire restaurant - the manager, a server and the chief. Overall it was a very strange setup considering the its prime location on the sea front. It was a filling pizza - but as an eating experience it was lacking and without using a discount Tastes Card I would have been very upset at the value for money for this meal for my family.

I didn't receive my ice cream for cookie dough. called pizza hut . got apology and told to contact just eat re a partial refund.

Chicken Fagita 👏 Received Sunday - Thursday 20% student discount It was good, the manager & team were very friendly..

Went in for lunch and enjoyed it,Staff friendly and attentive 👍

Delicious food, easily ordered at the table and delivered shortly afterwards. Salad was great. No-one does better pizzas. Service was excellent from Toby and colleagues.

Courteous and attentive staff, great food and free salad bar. Stuffed, going home happy.

Definitely not worth the money. Went in for the buffet, had plenty of time before it shut down. Unfortunately they only put out a couple of pizzas and everyone waiting snaps it all up in 2 minutes then you have to wait another 20 minutes for them to put out 2 more. So in all I paid £11 for a small bowl of salad and one piece of pizza before they shut it down. Don't bother!!!!!

Excellent customer service experience today. The kids loved it and the Feast for four was a steal. Great price, great service and we had no scary bill at the end, unlike a lot of surrounding eateries. Highly recommended!

Visited pizza hut after a few years. Expectations were low, wasn't disappointed. Decor looks like a cheap 80s American soap set. Salad bar was uninspiring and didn't look fresh. Pizza disappointing taste and very greasy. And very expensive for what we were served. Ordered takeaway at same time. Burnt and dry. Everything you don't want in a pizza. Overall experience pretty awful. If this is what passes as pizza quality, we are all doomed!

Rather tasty food, mostly nice service.

We came today for buffet @2.30pm. The girs were nightmare to deal with, no wonder place is all empty. We asked for table for 4. We were given a table. We went to serve pizza and a another girl came and asked us to put the plates back. There were no pizza and no pasta. After a while one veg pizza came and then we kept on waiting till 3.15pm. Kept on asking and we were told it's coming out. At the end we came out without pizza. Owner should look into the cameras what's going on.

Took our grandsons to Pizza Hut, the food and the staff were great and the boys enjoyed their meal. Issue I had was the cleanliness of the whole place. The salad bar and drinks machine were both in need of a good clean and the plate our desert was served on had a huge chip in it. The toilets were also very poor with mould round the taps. Would not go back as cleanliness was a huge concern.

Place is dirty, staff are shocking. One meal item had to be remade and took over 20 mins, and then tasted horrendous. Waited a further 15 minutes waiting on table to start being cleared and to box up remaining pizza. Asked for a refund for the late and minging item and got told it was done but didnt receive a receipt. For the price the olace is absolutely shocking.

The food was so delicious! The mozzarella sticks were a cheesy heavenly taste , the pizza was so scrumptious , by the way I recommend the hot n’ spicy veg (no mushrooms) . The ice cream is jaw dropping we got the ice cream twice which is good because it is an unlimited ice cream machine! The waiting time was around 10-15 minutes but in the time , we went to the salad bar which has very fresh vegetables and dips etc! The environment is very clean with a beautiful view of the sea! We also met a guy called Reece who worked there and he was a very uplifting , cheerful person he was one of the best employees there!!!! Definitely coming back soon!!! Kind regards Tanishi xx

Me Deal is better value for money but I struggled to finish it all. Love the fresh salad bar

A very hostile atmosphere from the staff. As a young black mother, I was left to get my own seat, no greeting or even a word when we left. Very different to the treatment other customers received. Just very inattentive and brush-off type of thing. Was there to celebrate my twin boys' 9th birthday. Food was good just a pity we were made to feel Very unwelcome. Kindness costs nothing but apparently it depends who you are at this Pizza Hut location. Just wish it could have been less cold/standoffish from staff

Nice pizzas, friendly service. Fresh, tasty items and good value. Great location by the beach on a sunny day. Enjoyed by us all. 🍕 👍🏻

So bad that we left before we ordered. They seriously need to look at hygiene. Dirty table, food lying at your feet, bugs crawling along the window ledge and our 7 year old came back from toilet asking to leave as the toilets were also so disgusting!

Staff friendly...booths a bit cramped and snug ....

Food delivered to different address.Of course no one take any responsibility and sent me away to app customer service.Disgraceful place.I’m out.

Slightly overpriced but manager was very accommodating of our large family gathering. Food was delicious, children had a great time

Layout was good. Not very busy. Staff were welcoming. Didn't have to wait long.

The worst restaurant I've ever visited, £30 for 4 bits of pizza, the staff couldn't go any slower or they would be going backwards, buffet is topped up every 25 minutes so the customer gets bored with waiting and just leaves. Avoid avoid avoid

Poor service right from the start - the male server scoffed out the terms of no cash contactless only then abruptly instructed us to order using our phone and qr code. I would have left but my son was so excited about going to Pizza Hut I felt we had to stay. They messed up our order with no apology from the young and scruffy female server just a “we can give u a free desert” which we politely declined. We felt quite a pressure to eat and leave and not made to feel welcome whatsoever. Was an expensive and poor experience - can see why the place was nearly empty… not sure why they had two servers working when you do all the work yourself… manners cost nothing. And why do you not accept cash… covid is over?

Was cold when it arrived, had to reheat everything which was annoying when you order hot food, you expect it hot. Also delivery driver was rude and just no patience and bad attitude.

My daughter and I had lunch there, lots of people, staff were quite efficient and polite. Helpful staff. We are satisfied with the website. We chose the buffet and had the opportunity to try several types of pizza, the dough and ingredients were good, but I had the impression that they all tasted similar. You can feel that time is passing. Recommend for the whole family if you are a pizza fan. I wasn't impressed with the additions and drinks. But my daughter liked the pepperoni pizza.

Great family atmosphere. Amy looked after us and coped with our needs, and sense of humour. Lovely server.

I ordered the buffet for us. In the while 90 min of buffet i did not have any sides (it was included) the pizzas were slow to come and so whenever it did come all customers were rushing in like hungry hounds. The pastas were good but i could only take a couple of spoons as they never refilled it. To top all they gave us the wrong price for the buffet and when we asked in the end the waitress was rude . I didn’t want to spoil my weekend over £10 so just gave in. Poor service and no accountability to their actions. At this pace the place will shutdown soon.

Disappointing! Opted for buffet. Refill of the buffet took ages every time. There were many like us but pizzas came out one at a time. Sides were included but didn't see any! DON'T OPT FOR BUFFET!

Slow service, cold food and cold room. And that was well away from the door. Margarita had minimal tomato sauce and cheese.

Pizza barely had any cheese or seasoning, garlic bread was cold (not delivery guys fault as it was just down the road). Order took over an hour and a half for a simple small order.

No experience of this restaurant. Why do they think it a good idea to work cashless ? Used to enjoy their pizzas and salad bars but if they don't think my cash is acceptable then sorry, no custom.

Really upsetting another big chain no longer accepting cash. Also when ordering on the app we feel like we are doing half the servers job. If they want tips you're better with table service

It's a pizza hut. Pizzas are quite good

Pizza was excellent. Buffet was plentiful.

The pizza was hard on the bottom. Pizza and garlic bread were cold. Very disappointing.

The pizza wasn't tasty and kinda small for the price.

Thanks to Ross and the team !! Everything was excellent !

Friendly Staff food was Easy to Order a great Experience

I would have given 5 stars, and although there wasn't really anything wrong, the service could have been better, in my opinion. We had to ask for the empty dishes to be taken away and ask for our deserts that we ordered. The restaurant was clean and the staff was helpful and friendly all the same.

The service was good, they filled our order perfectly and were very friendly. The thin crust pizza was too topping heavy to eat without spilling so I ate with a knife and fork. The salad bar was a little messy, a couple bowls were dirty so check before grabbing. There was no ranch dressing and as an American in a pizza hut I found this most upsetting since this is crucial for pizza dipping as well as salad topping. We did not eat the buffet, due to it being closed so ordered single pies and a kids menu. The corn on the cob for the kids menu was a little burned so our son wouldn't eat it. The atmosphere was okay, it's not pizza huts fault for the people who eat there but it is just a very casual street restaurant.

Lovely place for a good pizza. I have allergies and the gentleman on duty made sure I was able to get everything I needed taking these into consideration. I had the goats cheese pizza, husband the meat feast and father in law had the Hawaiian. When we arrived they were very quiet so our food came very quickly. As we were finishing there were customers in all sections. Aberdeen was having a very warm day but this was a lovely oasis of cool

Always love a pizza hut buffet, especially for the salad bar. Loads of salad items to choose from and plenty of dressings. There were about 5 or 6 types of pizza on the buffet too

Food was cold and wasn't on the time they give us

During my 51 trips around the sun, this is head and shoulders, the worst dining experience I have had. I could go into great detail about this experience, but after loosing the will to live after being subjected and charged through the nose for the pleasure, I'm trying to put it all behind me. I have never frequented Pizza Hut at Aberdeen beach before, and for that I can be thankful. Safe to say , I won't be back to that one, or any other Pizza Hut . Not that they will mind. Im sure the 33 quid I spent on 4 slices of dried buffet pizza at 3pm will not be missed, or be enough to drive Pizza Hut into liquidation. Nor will the abysmal service or this review. I'm only leaving 1 star as default ; because I can't leave a zero star rating, or as preferred, drop a negative number. I'm not a great people person , so I don't actually care if no one else heeds the warning about the shambles masquerading as a restaurant. But do yourselves a favour, stay at home, make a sandwich and donate 30 quid to charity instead.

One of the very few times we’ve been to a resteraunt and been completely satisfied, everything was excellent, will definitely go to Pizza Hut at Aberdeen beach again. Staff were great

My recent visit to Pizza Hut in Aberdeen was quite enjoyable. The restaurant had a cozy atmosphere and friendly staff. The menu offered a wide range of pizza options, and I was pleased with the quality of the ingredients and flavors. The garlic knots were a delicious appetizer. The only reason I'm not giving it a full 5 stars is that the service was a bit slow during peak hours, and the noise level was a bit high. Nonetheless, if you're craving pizza and a relaxed dining experience, Pizza Hut is a solid choice in Aberdeen.

Exceptional service from the Aberdeen Beach Pizzahut Team especially Reece T whose friendly, professional service was excellent. Food was delicious - great value for money - and well-presented. Will certainly return.

Card only, so we didn't get to sample the food. Waste of our time going there and we we're told that the card only situation is a corporate decision and affects all Pizza Hut restaurants, so we won't ever be going to any again. The Turkish restaurant next door were happy to take our cash.

Friendly and welcoming staff very helpful. Rather difficult to flag down staff and shame there isn't more seating overlooking the sea

Why do you still have to order on app + payment only by card COVID is past, staff ask if everything ok, but would be better making sure service was being carried out. Served pizza, had to ask for sides and dessert.

We took advantage of the lunchtime buffet. All you can eat and salad bar. Brilliant value for money and very tasty.

Very expensive for a family meal out.

Disappointed by our visit here at PH Aberdeen beach, first time at this restaurant, we usually go to our more local PH in Dundee Kingsway which seems like a palace compared to this one. Our experience yesterday at the Aberdeen beach PH was not up to the usual good standards we enjoy in Dundee. The salad bar was pitiful, not much food left and it was not being replenished. The cutlery was filthy, even the freshly brought bunch of cutlery brought to our table, so needed to select the best of the bunch, but still dirty. Ordering system via a QR code was OK, although couldn't easily find the pasta options that were on the menu. Staff were polite and pleasant, and were busy all the time as it was a busy time of day where the restaurant was full. We both had the lasagne, which tasted nice, but was not big portions, and certainly not worth over £13 per lasagne, so poor value for money for what you get. On the upside, the self-serve juice (bottomless juice option) was good and worked well.

The food arrived cold. There was no ice cream with the pudding ordered and the bottle of drink was very warm and not cold at all. I had to put it in the freezer to cool, when I needed to use it with the meal. The courier was genuinely apologetic and said they had been very busy, but that still was not good enough as I had to reheat the food, something I was not expecting to do. The food once reheated, was very nice and I enjoyed it.

Avoid. You wait to be seated and find the table hasn't been cleaned, pizza crumbs still felt. You order and pay via app, wait 5 minutes for your glass to fill, then head to the hot puzza buffet which is practically empty. Had to watch for pizza going out to get any! Honestly was terrible. They couldn't keep up with the customer needs. Felt like I was waiting for it cook constantly and noticed one person in the kitchen only whilst the other 2 did all the running about.

I love going to the one by the beach in Aberdeen and sitting outside.

We waited quite a while & the delivery time kept changing. The food was cold, we presume due to having to wait for a driver it was kept out and not under heat lamp.

Restaurant was quiet for a Friday Good pizza Miss staff service Have to order via App at table

Delicious food, worthy. Recommend. Customer service is awesome! Toilet is clean. :) Everything is OK. Will go next time

We arrived & waited to be seated, we sat down & the lady told us about the app to order our food, easy to use & ordered our food/drinks & in no time it arrived delicious food 😋🍕🍕

Na ja, Fast Food halt, dafür teuer

Same taste all around the world but hospitality makes the difference.

Arrived at 1650hrs. They have a deal which expires at 1700hrs, therefore we approached a member of staff at 1655 to affirm our intention to partake of this. The response from.the male employee was frankly rude, dismissive and patronising. Advising us that we couldnt have this in spite of the fact it was not yet 5pm. We were seriously embarrassed and felt belittled by this person, who seemed to take some delight in 'putting us down'. I shan't return - extremely disappointed at exceptionally poor, rude and abrasive customer service.

Nice place, friendly staff, great location overlooking the beach and sea. Food was tasty and good value at lunchtime. Look forward to returning. 🍕 👍🏻

Great service, staff very friendly. Food was really tasty with a good selection on offer. Premises was clean and well appointed. Great coffee too!

Disgusting toilets . seats are in dire need of reupholstering .in fact the whole place needs a good clean

Great place, especially for children. Meal deals make it reasonable.

Very tasty, great service! Highly recommend!

Terrible place to visit, cold in the restaurant, items from menu unavailable, some staff (not all) unpleasant. Quality of food appalling. Soggy pizza base, kids wouldn't.eat.their pizza from kids menu as looked like been left in oven too long. Quality of everything gone down hill. Used to enjoy a pizza occasionally but certainly wo t be going back here.

Went for a Takeaway pizza, the first shock was it would have cost £53.98 for 2 large supreme pizzas until I was told about TREAT YOURSELF DEAL which in total for 2 people was £31.98. The 2nd shock was when I opened the box to look at the pizza and I can only describe this as pitiful attempt at making pizza and overcooking, NEVER AGAIN

Great fresh food. Excellent service. Lovely seats at glassed front with stunning views of the sea

Probably will never go back there. Pizza was really bad, salad bar was real mess and all restaurant was filthy and seemed run down. Prices are extortionate for what you get.

We booked our table in advance, glad we did it got busy very quickly. Staff were very nice we had the new melt would recommend it only downside was grandson didn't like the chips, he loved the ice cream bar.

Probably OK for the kids on the buffet but otherwise noisy with very slow service.

On my most recent visit, the restaurant was nice and quiet we received quite quickly this time staff were quite friendly gave us her menus food quartering and delivery to our tables was quite fast as well food was quite delicious not overcooked and very tasty still no pasta available on the salad stand

Love Pizza hut although this particular time I ordered the buffet and the food was not nearly being cooked fast enough to supply the buffets demand. Food was still good although perhaps will think twice in the future before ordering the buffet. - Update, many years later and this place has improved. Buffet was well supplied and staff were still polite.

Food arrives on time..for once BUT was the wrong order, over cooked food! Restaurant was no help at all.

Bit dirty in restaurant, bit greasy on plate, pizza itself and it's box taste same. Friendly staff. Nice see view.

Long wait to get seated when it was not that busy and took while to get staff attention, when we finally got a seat we was told no cash and scan the QR code to order! This annoys me as the whole point in going out is to get service!! and not everyone wants to use their phones , We actually had to approach a member of staff as we was ignored for over 10 min while the little staff that was on avoided eye contact . Buffer was good and salad bar well stocked, just very poor customer service and staff attitude and card only payments!! annoying

Ate here and nothing was very good Service slow kitchen was apparently having issues Unlimited salad bar could do with replenishing more regularly Pizzas overcooked Wrong order but took it just to Avoid waiting longer Didnt get ice cream with kids meai Food arrived in drips and drabs…..

The food was cold, took to long to get a driver.

Pizza was like a bit of paper nothing to it

Restaurant gave the driver the wrong address. Food was late, barley warm when it arrived. Disappointing ! Driver was very good, used his own initiative. I hardly use these food delivery apps, I’m going to stop as it has never worked out well for me.

Excellent food and extra garlic bread for my unwell daughter was much appreciated.

When we arrived many staff just walked past us and didn’t really take us on. All saying “ someone will be with you soon”. We got a table and was told we’ve to scan the menu and order from there - the point of eating in a restaurant and paying restaurant prices is to have the service. Anyway, we order from there. We had the salad, most of the salad dressings were empty - or all over the floor. To the point I told the children to check their shoes as I was standing on cucumber constantly. The salad wasn’t replenished since earlier that day or worse the day before at prime tea time 5pm why wasn’t it stocked. Our meals came, the children’s were fine - adults were ok.pizza wasn’t the best tasting and the chicken bites felt uncooked. We then waited 15 mins for our dirty dishes to be taken, the kids had the ice cream factory pudding with very limited choice for toppings and sauces - like the salad bar all empty and messy. We then had to wait 25 minutes for adults pudding. When leaving we didn’t get any thank you, or goodbyes just over all a very impersonal service, with staff that you can tell don’t care about the place and are just working there to live.

He didn't call me. He just left

No dips with my pizza, and no ice cream with the desert

Friendly staff. Kid friendly and close to family friendly facilities. Kids loved it and the online ordering worked well.

pizza was cold after an hour wait