Pizza Express in Aberdeen City

We are regular visitors to Pizza Express in Aberdeen! Food is always great! Classic Pandana Pizza is usually pizza of choice! Last night our server was “Ray” he was very very busy but he was so attentive, friendly and remaining professional at all times! The service he gave made our visit so welcoming, so lovely to see how much Ray wanted his customers to have an enjoyable visit! He was also very kind about his other team members!

The delivery driver was friendly and polite

Simona era un servidor encantador - atento y el servicio era muy rápido. Éramos muy fáciles. La comida era muy, muy agradable - platos limpios por todo

Morgan and evan were friendly and welcoming.

This is one of my favourite pizza expresses in the country....love that it looks out onto the shopping mall and you can people watch. Better when not full but that's the case for most restaurants! Staff friendly and attentive on two recent visits. Allowing enough time between courses so you don't feel rushed but attending if you need them to. Pizzas perfect crispy bases and scrummy toppings. Tiramasu was lovely...we shared just cos I'm on a diet.....not as good as mine but very nice. Coffee and wine good too.

First time stopping in, can't thank Simone and the team enough, the food was absolutely perfect. We will deffintly be back!!! Ps thanks for the cake 😉

Me and my boyfriend haven never been before but the food was amazing and we loved our server Simona! She was super attentive, really lovely! The service was fast but you didn't feel pushed to hurry your food. We will definitely come back soon! Thank you

It was delivered a half hour late.

Sam & the rest of the team were very friendly with prompt service & great food

flavourless sauce. base tough and chewy. cheese rubbery. one olive per slice? bland toppings. really disappointed

Lovely afternoon lunch with a delightful server - Ray!

Ray was our server in Aberdeen today, very polite & efficient. Food was excellent.

Both the dough balls and pizza were delicious.

We keep returning here because we like it so much. Staff are always excellent and welcoming and friendly and the food is always good 10/10 👌👌

The manager was great and managed to fit us in as a walk up on valentine's day! Our server, Ray, went above and beyond and made this our best dining experience in any restaurant we have ever been to. He was highly attentive, checked up on us multiple times and despite the restaurant being busy he made sure that we had the most perfect meal and experience. He was very chatty and personable, making jokes and creating a fun atmosphere. There was a small mix up with our side which he very quickly and effectively sorted for us. The food was amazing, we had dough balls, chilli prawns, Romana American Hot, Chicken Parmigiana & halloumi bites. All of which were delicious 😍 they were very fresh & hot when they arrived to our table.

Hemos ido a Pizza Express muchas veces y solemos tener nuestra base delgada favorita de Pizza - Burnt Ends, pensamos en probar una comida para llevar para variar y fue igual de delicioso después de tenerlo en casa junto con su tarta de queso. Nos dijeron que sería alrededor de 15 minutos y podía volver o sentarse y esperar, elegimos esperar, nos ofrecieron asientos y agua si queríamos, el señor era muy agradable.

Food delicious,lovely hot and super service.Waters were exceptionally helpful kind and polite.Very enjoyable experience.

I’ve never encountered such a rude employee before. It took ages to take my order, and they seemed busy with something else. I tried calling them over, but they ignored me. When they finally came, they shouted at me. After taking my order, I politely asked how long it would take to be served, but their response was incredibly rude. This was the worst service I’ve experienced in Aberdeen. You really need to work on improving your customer service.

Service is too slow it took 1.5 hours to serve the food

Pizza good, albeit lukewarm. Delivery time appalling

The driver was given two orders from just eat at different restaurants so my food was cold and late

2 hours from placing order and food was cold

When we came on Friday 13/12/24 we were served by Rosie (I think), who was just fantastic from start to finish. Nothing was too big of an ask. My partner is dairy and wheat intolerant but we love coming to pizza express for the options available, especially of pizzas! Overall this has been our best visit to date thanks to Rosie, her service really stood out to us and we were shocked to establish she was actually still in training when we settled our bill. Thanks team & Rosie for a fabulous evening!

Fui aquí con mi amigo la comida era increíble los dos somos vegetarianos y había tantas opciones! Nuestro servidor era tan dulce que creemos que su nombre es Rosie ella era atento y encantador para hablar definió un gran lugar para un bocado rápido para comer y relajarse

Nuestro servidor Rosie era absolutamente increíble! Ella era muy atento a nosotros. La comida era increíble y ella se aseguró de que estábamos satisfechos todo el tiempo de la cena. Una persona encantadora para charlar y espero tenerla de nuevo la próxima visita!

Ordered at 17:15 with an estimated delivery time of 35 minutes. Arrived at 19:17. Would have cancelled the order but estimated time changed over 5 times. Needless to say my son was hangry and almost missed as so close to his bed. To make matters worse the pizzas were overcooked (kids one crusts burnt to a crisp), over seasoned and items were missing eg garlic butter for doughballs.

as usual fabulous food, fabulous service

Denis was great. Lovely service enjoyed my spicy pasta.

Denis was our server and he was fab!

Llegó aquí el sábado alrededor de las 18: 00 . La comida era muy buena. El servicio fue muy bueno. Lo recomendaría encarecidamente y sin duda volvería de nuevo.

Quality of pizza very poor and delivery late

Cold pizza. Have to warm in oven

I was really hungry and fancying a pizza for dinner so I went here. There was also 25% off for student night at Union Square. I went by myself and when I got to the entrance, there seemed to be one staff member on the floor so I was stood waiting for ages. When she got to me eventually she didn’t really welcome me or anything she just handed me a menu and sat me down. Then I was left to fend for myself for a while. Being a party of one, I decided what I wanted to eat very quickly. People in parties of 2/3 were seated shortly after me and were seen to to order food however I was ignored for a while and I was debating leaving because I was getting so hungry, I felt sick. I was also disgusted at how long it took for someone to come take my very simple order. When I got my food eventually, my pizza was very oily. The chicken goujons on the starter were nice. Didn’t really need all the extra stuff that came with it though. At the end another waitress who appeared to be the only other staff member there came and took my food away and I asked for my bill. NO ONE came back to me and gave me my bill. No one explained how I can pay. I had the app already because I once had a good experience here and was collecting points. Luckily I was able to add my own 25% discount and pay on the app. And then I just left. Was not asked how my food was and was not checked up on. It’s a stupid system because no one told me I could pay by the app to save time. How do they keep track of whose paid and whose not? I’m really upset at the experience. The service was terrible. The reason I also leave the review is because the next day I felt very ill. My stomach was killing me and this was the only thing new I had that could’ve made me sick. Don’t know if it was the oily pizza or the pizza felt quite undercooked. Either way I’m put off coming back here. And not because of the food but because of the staff.

friendly delivery guy pizza was delicous

The order came up as delivered when the map showed the courier at least 200 yards away.

Looks lovely shame the staff look like convicts that have escaped azkaban prison! 🤣 I'm sure they are lovely people tho 🥰

Nice pizza, several.options and good place to be. Food and beverages were nice too.

Absolutely not the drivers fault, driver was friendly and quick once he received the food but we waited nearly 2 hours for a cold and tough pizza. Poor quality pizza

very cold and garlic butter portion was mostly made up of a whole intact garlic clove

Had dinner at Pizza Express Union square on Sat 20/04. My younger is coeliac, they brought gluten free food but she has been so ill, had a week off school, got a real bad case of hives from ingesting gluten, won't go back. Cross contamination has to be 100% controlled and it was not there.

Normally I get a cracking pizza from you, When it was dispatched the boy on a scooter went nearly all round Aberdeen till he got to me, My pizza required heating up as it was cold. Very disappointed

Order came after 1 hour and 45 min.

As with any pizza express you know exactly what you are getting

1 hour waiting for a driver to be at the restaurant

Came for a Mother's Day treat, table of 9, total bill came to over £360, approximately £40 per head for a three course meal with soft drinks, food was tasty yet the service was really slow plus the place was absolutely freezing when the A/C was put on, struggled to warm up in there, found this last time we were in. Felt that the male manager could have been a little friendlier/more accommodating otherwise staff friendly enough, though obviously busy, would have benefitted from more staff, particularly with it being Mother's Day. We were also given one of the worse tables in the place, right beside the serving area and toilets hence we had people pushing past us to get to the bathrooms and the servers were passing food down the table. For the amount paid it really was not hugely worth the experience.

Ordered the pizzas 2 hours in advance, but just under 1 hour late. When I phoned the restaurant they complained it was a big order and people in restaurant priority, but they shouldn’t have accepted the order if that was the case, as we had hungry kids waiting and only eating just before bed!

Food was cold & mediocre, very chewy dough. Alright taste.

This restaurants was actually decent and I recommend the doughballs but the menu is a bit expensive and the atmosphere and the service is good.

We went for a work outing in January when they had a 50% offer on, it was very good value for money. Really tasty pizza, lots of choice - including option for gluten intolerances in our group. The coffee and cheesecake finisher was a nice touch, just enough for small desert!

Staff without respect for delivery drivers. It’s not first time and not second time when they do this. I was there to pick up an order and the person who ask me about order was going to the kitchen to ask how long and say me 8 mins. After 15 mins i call them because nobody came to me. We are paid just for delivery not for your lies. Too much disrespect. If you are a customer who order online from thia restaurant this is why your order is coming too late. Doesn’t matter for them if you’re waiting your order…..

the pizza takes 10 years to chew. way too thin of a base it's black from being cooked for too long the cheese is like rubber overall not a good pizza unfortunately

Wonderful service last night, would like to acknowledge team members Ioanna, Morgan and Beth for making our evening perfect and kitchen staff for lovely food

Pizza Express were very helpful, Just Eat, just didn’t deliver waited over 2 hours, the app says my food is delivered, but I have nothing.

Driver was good but the food was freezing

Lovely experience with the family before the cinema, served by simona

Nikhila was a friendly and wonderful host. She gave great recommendations too. Enjoyed it!

Arrived with family including 4 children age 5 to 14 and 5 adults on a Sunday evening for dinner. The service was so slow that we waited 50 mins for our starter and a further 40 mins for our main course with two items missed off. Our waiter was doing her very best and it would appear the hold up was in the kitchen. Eventually I asked to speak with the manager who did admit the service had been extremely poor and deducted the cost of our starters. Food was just average but a serious lack of awareness by staff that anything was wrong!

Pizza was great and the atmosphere lovely. Staff was very friendly and polite. The restaurant was easy to find.

Disappointed with the pizza. Overcooked and not the warmest either despite it being delivered early. The vegan pizza that was ordered also had several different toppings that had clearly been dropped on it too . Luckily no one minded too much.

Order was much later than original estimate, portion size was disappointing. Pizza small, halloumi bites tiny, everything lukewarm

Normally I love the pizza, this time it was cold

I hadn't been to a Pizza Express for years so thought I'd have dinner here whilst staying nearby the other night. Super fast and friendly service. Excellent pizza- I had a Romana La Reine which was massive! It was so well cooked- crispy edge, light centre and the toppings and sauce were great- I had no trouble finishing it.

Poor quality food, good delivery

Its always good. You know what your getting at pizza express. Its not cheap but its mighty fine

great food, great servers and fast service!! mike in particular was brilliant, thank you so much for your work today!!

I don't question the tastes of the Scots, everyone is free to eat as they see fit but don't call it pizza... this is NOT pizza. however, the staff was very courteous, unfortunately my 2 year old daughter also enjoyed the food.

Didn't even get seated, we stood there waiting and waiters watched us and walked past us again and again, so we left

Service was quick and very friendly, with attention to detail. The pizza was delicious and freshly-made within sight of the dining area. This was a very positive experience and was chosen at random from a number of restaurants offering pizzas on the first floor. Lovely staff. The right choice was made.

Great as always with hard working staff

Wrong food delivered. Left with two terrible pizzas instead of the order we hoped for. Disappointing

average pizza, awful service. needed more staff on. Bank holiday Monday lunchtime, did you not think it would be busy? 2hrs later, no acknowledgement of delays or apology offered.

Pizza Express is back! Really enjoyed this visit. Food choice’s fantastic and tasty. If there were 2 more members of staff it would’ve been 5 stars!

We went for lunch today(28.01.23) with my Family. I did not expect much , but I was pleasantly surprised . The staff was hardworking ,very kind and attentive, despite being super busy. The drinks were good, and the pizza we had was woow. I used to always pick Mozza next door, but I will visit here in the future if I would like to eat a fresh ,thin ,crust ,crispy roman style pizza. Well done to the team .

Great lunch today here, waiter was very pleasant helpful and efficient. Pizza was lovely fresh and tasty, restaurant very clean and tidy. very good service!! I’ll be back soon. Prices good also .

Had a very pleasant trip here. The staff were very friendly - and extremely compliant to check if things are gluten free. All the Romana and Classic pizzas can be ordered with a gf base as well as the pastas. The only flaw I had was that the gluten free pizza bases were not as big as the normal romana ones but I felt that due to the friendliness and understanding understanding of the restaurant, this was easily forgiven. Also would have maybe liked some more hallloumi bites! Would definitely recommend for gluten free pizza!

lovely food and attentive staff, event when busy

Had a table booked for 5:30 arrived a couple minutes earlier and got sat down pretty quickly. We had to wait around 30 minutes to get our order taken even though there were around 5 more families in the restaurant. We waited a further 35 for our order as the waitress forgot to put it in and only received our drinks after we asked them where they were. This brought us to around 6:35 and the restaurant closes at 7 so they were openly looking at us and backhandedly telling us to finish our food. The pizza was great but overall not a great experience.

Should really be renamed to "pizza slow". Sat for 25 mins before taking our order, then a further 45 minutes before getting our main courses. Was offered a free starter if we downloaded the app but the app wouldn't accept the table number so couldn't get the free starter. Staff were friendly and helpful but seemed a bit rushed off their feet for lunch service. Food was ok, but the "healthy option" is basically a pizza with the middle cut out and filled with salad leaves. Great if you just like eating pizza crusts.

Not too crowded, service was fast. The menu is correct and prices are ok. The restaurant is well lit and spacious. It is very clean and the waiting staff are pleasant.

Absolute waste of time, took over an hour to get some pizzas and they call themselves EXPRESS PAHAHAHAHAHA, 20min until we got asked for our drinks order, very unhappy looking bunch that obviously didn't want to be there. Won't be back which is unfortunate as when my 10inch margarita that took 60mins finally found me it was rather tasty. I'd like to add that they had 6 customers and were not busy, I'd hate to witness a busy day. Final thing...... No straws is shocking behaviour.

We were a party of 8 looking for lunch. Our order was taken the pizzas arrived. The calamari I ordered I think had been forgotten about as I was told it would be another 5 mins. I had ordered a plain pizza and planned to put the calamari on it . We then ordered desert. They came however again mine didn't arrive and neither did another one. We mentioned this and the fudge brownie came for the other member of our party. They explained they had burnt it and had to remake it. The brownie that was the replacement was cold....still no roulade later I mentioned this. Again I had been missed out. I at that point I decided I'd had enough and told them not to bother as we had been in the place a while. Overall the pizzas were good the service was diabolical. Not even an apology. Never again! Oh I'd take the express off your name too as its a brass neck

Booked a table for an early Sat evening meal. One waiter told us he was having to set tables before he could take our order so we old have to wait, and then another waiter came to take our order telling us he had cut his finger. Before taking our order he said that they had run out of some items on the menu. We ordered dough balls to share but for some reason BBQ sauce was one of the 3 dips ! Very strange. A long wait for pizzas and pasta - we were told rhey were just cooking. Pasta portion small and bland despite being advertised as spicy. The Sicilian Lemonade tasted as if it had been watered down. Staff seemed more interested in chatting with customers they knew rather than clearing tables and we ate our meal next to two uncleared tables. We love going to Pizza Express but will head to the other one in Aberdeen now after tonight’s poor service.

Service was good and quick, food was fine but nothing special. I ordered the vegan nourish bowl and it was really bland. Otherwise, just a standard pizza express.

Really enjoyed the pizzas here, and the drinks were very delicious. The desserts were most enjoyable - especially the figs and the lemon roulade, which will be chosen again on our next visit. The staff were also very very helpful.

Amazing food but 7 quid for bottle beer is a bit much

Good pizas large portion friendly staff. In a good location in Union Square Aberdeen.

Really good food that wasn't too filling but keeps you full and really nice staff and chatty too! Overall a really nice and clean restaurant.

Had a wonderful experience here. We ordered the margherita pizza and a coke. The pizza was super fresh and cheesy, absolutely loved it. The staff was really polite and courteous. Recommended 👍🏻

Slow service..not too hot restaurant,

The food was very poor and the staff made no effort. Rubbish experience.

Food is good apart from the too dry carrot cake . Also coffees came up not very warm. After talking about it to the waiter, he answered by a joke. The service may need a little bit more of training otherwise good to go not with much expectation

Food up to usual Pizza Express standards and very friendly waiter who was exceptional to start with and we were very impressed. Unfortunately though, we seemed to be ignored after the main course and after waiting 15 minutes to order desert decided to give it a miss and get the bill.

Lovely meal and lovely service. Thank you

Brilliant food, very good vegan range and amazing service. Really recommend!

The staff member we had was brilliant (forgot his name sorry) (he may remember me as the first guy who ordered limoncello for the first time in 4 years) he was attentive and very kind. The food was great and really tasty. Will definitely come back

Lovely food, prompt and friendly service

We had a booked for lunch today. Two of our group are exempt from wearing a face covering. The member of staff at the door demanded to see medical proof prior to allowing entry for these individuals. Discriminatory and illegal not to mention an invasion of medical privacy. Suggest retraining of staff. Terrible experience and sackable offence in my opinion. Custom was taken next door to Prezzo instead where we were met with delightful and attentive staff.

My daughter and I visited this restaurant today ( Sat 17/10). We were so impressed from the off, by the greeter who was very pleasant, very professional and who carefully explained all the safety procedures. This felt a very safe place to visit, best we’ve experienced throughout this pandemic in our restaurant visits. The waiter was also very courteous and efficient. We enjoyed our food but the service stood out as outstanding in our opinion. Thank you !

Bad service during lockdown. Very long wait for the food and place was not busy, pizza was not crispy and undercooked. Was charged extra without any word from the waiter.

Food is just good as always, the atmosphere is a little weird as they are abiding by the covid rules. Staff we're really good and concise with instructions on what you can and can't do.