Pizza Express in Aberdeen City

Denis was our server and he was fab!

Denis was great. Lovely service enjoyed my spicy pasta.

Came here on Saturday around 18:00. The food was really good. The service was really good. I would highly recommend and I will definitely come back again.

Quality of pizza very poor and delivery late

Cold pizza. Have to warm in oven

I was really hungry and fancying a pizza for dinner so I went here. There was also 25% off for student night at Union Square. I went by myself and when I got to the entrance, there seemed to be one staff member on the floor so I was stood waiting for ages. When she got to me eventually she didn’t really welcome me or anything she just handed me a menu and sat me down. Then I was left to fend for myself for a while. Being a party of one, I decided what I wanted to eat very quickly. People in parties of 2/3 were seated shortly after me and were seen to to order food however I was ignored for a while and I was debating leaving because I was getting so hungry, I felt sick. I was also disgusted at how long it took for someone to come take my very simple order. When I got my food eventually, my pizza was very oily. The chicken goujons on the starter were nice. Didn’t really need all the extra stuff that came with it though. At the end another waitress who appeared to be the only other staff member there came and took my food away and I asked for my bill. NO ONE came back to me and gave me my bill. No one explained how I can pay. I had the app already because I once had a good experience here and was collecting points. Luckily I was able to add my own 25% discount and pay on the app. And then I just left. Was not asked how my food was and was not checked up on. It’s a stupid system because no one told me I could pay by the app to save time. How do they keep track of whose paid and whose not? I’m really upset at the experience. The service was terrible. The reason I also leave the review is because the next day I felt very ill. My stomach was killing me and this was the only thing new I had that could’ve made me sick. Don’t know if it was the oily pizza or the pizza felt quite undercooked. Either way I’m put off coming back here. And not because of the food but because of the staff.

friendly delivery guy pizza was delicous

The order came up as delivered when the map showed the courier at least 200 yards away.

Looks lovely shame the staff look like convicts that have escaped azkaban prison! 🤣 I'm sure they are lovely people tho 🥰

Nice pizza, several.options and good place to be. Food and beverages were nice too.

Absolutely not the drivers fault, driver was friendly and quick once he received the food but we waited nearly 2 hours for a cold and tough pizza. Poor quality pizza

Had dinner at Pizza Express Union square on Sat 20/04. My younger is coeliac, they brought gluten free food but she has been so ill, had a week off school, got a real bad case of hives from ingesting gluten, won't go back. Cross contamination has to be 100% controlled and it was not there.

very cold and garlic butter portion was mostly made up of a whole intact garlic clove

Normally I get a cracking pizza from you, When it was dispatched the boy on a scooter went nearly all round Aberdeen till he got to me, My pizza required heating up as it was cold. Very disappointed

Order came after 1 hour and 45 min.

As with any pizza express you know exactly what you are getting

1 hour waiting for a driver to be at the restaurant

Came for a Mother's Day treat, table of 9, total bill came to over £360, approximately £40 per head for a three course meal with soft drinks, food was tasty yet the service was really slow plus the place was absolutely freezing when the A/C was put on, struggled to warm up in there, found this last time we were in. Felt that the male manager could have been a little friendlier/more accommodating otherwise staff friendly enough, though obviously busy, would have benefitted from more staff, particularly with it being Mother's Day. We were also given one of the worse tables in the place, right beside the serving area and toilets hence we had people pushing past us to get to the bathrooms and the servers were passing food down the table. For the amount paid it really was not hugely worth the experience.

Ordered the pizzas 2 hours in advance, but just under 1 hour late. When I phoned the restaurant they complained it was a big order and people in restaurant priority, but they shouldn’t have accepted the order if that was the case, as we had hungry kids waiting and only eating just before bed!

Food was cold & mediocre, very chewy dough. Alright taste.

This restaurants was actually decent and I recommend the doughballs but the menu is a bit expensive and the atmosphere and the service is good.

We went for a work outing in January when they had a 50% offer on, it was very good value for money. Really tasty pizza, lots of choice - including option for gluten intolerances in our group. The coffee and cheesecake finisher was a nice touch, just enough for small desert!

Staff without respect for delivery drivers. It’s not first time and not second time when they do this. I was there to pick up an order and the person who ask me about order was going to the kitchen to ask how long and say me 8 mins. After 15 mins i call them because nobody came to me. We are paid just for delivery not for your lies. Too much disrespect. If you are a customer who order online from thia restaurant this is why your order is coming too late. Doesn’t matter for them if you’re waiting your order…..

the pizza takes 10 years to chew. way too thin of a base it's black from being cooked for too long the cheese is like rubber overall not a good pizza unfortunately

Wonderful service last night, would like to acknowledge team members Ioanna, Morgan and Beth for making our evening perfect and kitchen staff for lovely food

Pizza Express were very helpful, Just Eat, just didn’t deliver waited over 2 hours, the app says my food is delivered, but I have nothing.

Driver was good but the food was freezing

Lovely experience with the family before the cinema, served by simona

Nikhila was a friendly and wonderful host. She gave great recommendations too. Enjoyed it!

Arrived with family including 4 children age 5 to 14 and 5 adults on a Sunday evening for dinner. The service was so slow that we waited 50 mins for our starter and a further 40 mins for our main course with two items missed off. Our waiter was doing her very best and it would appear the hold up was in the kitchen. Eventually I asked to speak with the manager who did admit the service had been extremely poor and deducted the cost of our starters. Food was just average but a serious lack of awareness by staff that anything was wrong!

Pizza was great and the atmosphere lovely. Staff was very friendly and polite. The restaurant was easy to find.

Disappointed with the pizza. Overcooked and not the warmest either despite it being delivered early. The vegan pizza that was ordered also had several different toppings that had clearly been dropped on it too . Luckily no one minded too much.

Order was much later than original estimate, portion size was disappointing. Pizza small, halloumi bites tiny, everything lukewarm

Normally I love the pizza, this time it was cold

I hadn't been to a Pizza Express for years so thought I'd have dinner here whilst staying nearby the other night. Super fast and friendly service. Excellent pizza- I had a Romana La Reine which was massive! It was so well cooked- crispy edge, light centre and the toppings and sauce were great- I had no trouble finishing it.

Poor quality food, good delivery

Its always good. You know what your getting at pizza express. Its not cheap but its mighty fine

great food, great servers and fast service!! mike in particular was brilliant, thank you so much for your work today!!

I don't question the tastes of the Scots, everyone is free to eat as they see fit but don't call it pizza... this is NOT pizza. however, the staff was very courteous, unfortunately my 2 year old daughter also enjoyed the food.

Didn't even get seated, we stood there waiting and waiters watched us and walked past us again and again, so we left

Service was quick and very friendly, with attention to detail. The pizza was delicious and freshly-made within sight of the dining area. This was a very positive experience and was chosen at random from a number of restaurants offering pizzas on the first floor. Lovely staff. The right choice was made.

Great as always with hard working staff

Wrong food delivered. Left with two terrible pizzas instead of the order we hoped for. Disappointing

average pizza, awful service. needed more staff on. Bank holiday Monday lunchtime, did you not think it would be busy? 2hrs later, no acknowledgement of delays or apology offered.

Pizza Express is back! Really enjoyed this visit. Food choice’s fantastic and tasty. If there were 2 more members of staff it would’ve been 5 stars!

We went for lunch today(28.01.23) with my Family. I did not expect much , but I was pleasantly surprised . The staff was hardworking ,very kind and attentive, despite being super busy. The drinks were good, and the pizza we had was woow. I used to always pick Mozza next door, but I will visit here in the future if I would like to eat a fresh ,thin ,crust ,crispy roman style pizza. Well done to the team .

Great lunch today here, waiter was very pleasant helpful and efficient. Pizza was lovely fresh and tasty, restaurant very clean and tidy. very good service!! I’ll be back soon. Prices good also .

Had a very pleasant trip here. The staff were very friendly - and extremely compliant to check if things are gluten free. All the Romana and Classic pizzas can be ordered with a gf base as well as the pastas. The only flaw I had was that the gluten free pizza bases were not as big as the normal romana ones but I felt that due to the friendliness and understanding understanding of the restaurant, this was easily forgiven. Also would have maybe liked some more hallloumi bites! Would definitely recommend for gluten free pizza!

lovely food and attentive staff, event when busy

Had a table booked for 5:30 arrived a couple minutes earlier and got sat down pretty quickly. We had to wait around 30 minutes to get our order taken even though there were around 5 more families in the restaurant. We waited a further 35 for our order as the waitress forgot to put it in and only received our drinks after we asked them where they were. This brought us to around 6:35 and the restaurant closes at 7 so they were openly looking at us and backhandedly telling us to finish our food. The pizza was great but overall not a great experience.

Should really be renamed to "pizza slow". Sat for 25 mins before taking our order, then a further 45 minutes before getting our main courses. Was offered a free starter if we downloaded the app but the app wouldn't accept the table number so couldn't get the free starter. Staff were friendly and helpful but seemed a bit rushed off their feet for lunch service. Food was ok, but the "healthy option" is basically a pizza with the middle cut out and filled with salad leaves. Great if you just like eating pizza crusts.

Not too crowded, service was fast. The menu is correct and prices are ok. The restaurant is well lit and spacious. It is very clean and the waiting staff are pleasant.

Absolute waste of time, took over an hour to get some pizzas and they call themselves EXPRESS PAHAHAHAHAHA, 20min until we got asked for our drinks order, very unhappy looking bunch that obviously didn't want to be there. Won't be back which is unfortunate as when my 10inch margarita that took 60mins finally found me it was rather tasty. I'd like to add that they had 6 customers and were not busy, I'd hate to witness a busy day. Final thing...... No straws is shocking behaviour.

We were a party of 8 looking for lunch. Our order was taken the pizzas arrived. The calamari I ordered I think had been forgotten about as I was told it would be another 5 mins. I had ordered a plain pizza and planned to put the calamari on it . We then ordered desert. They came however again mine didn't arrive and neither did another one. We mentioned this and the fudge brownie came for the other member of our party. They explained they had burnt it and had to remake it. The brownie that was the replacement was cold....still no roulade later I mentioned this. Again I had been missed out. I at that point I decided I'd had enough and told them not to bother as we had been in the place a while. Overall the pizzas were good the service was diabolical. Not even an apology. Never again! Oh I'd take the express off your name too as its a brass neck

Booked a table for an early Sat evening meal. One waiter told us he was having to set tables before he could take our order so we old have to wait, and then another waiter came to take our order telling us he had cut his finger. Before taking our order he said that they had run out of some items on the menu. We ordered dough balls to share but for some reason BBQ sauce was one of the 3 dips ! Very strange. A long wait for pizzas and pasta - we were told rhey were just cooking. Pasta portion small and bland despite being advertised as spicy. The Sicilian Lemonade tasted as if it had been watered down. Staff seemed more interested in chatting with customers they knew rather than clearing tables and we ate our meal next to two uncleared tables. We love going to Pizza Express but will head to the other one in Aberdeen now after tonight’s poor service.

Service was good and quick, food was fine but nothing special. I ordered the vegan nourish bowl and it was really bland. Otherwise, just a standard pizza express.

Really enjoyed the pizzas here, and the drinks were very delicious. The desserts were most enjoyable - especially the figs and the lemon roulade, which will be chosen again on our next visit. The staff were also very very helpful.

Amazing food but 7 quid for bottle beer is a bit much

Good pizas large portion friendly staff. In a good location in Union Square Aberdeen.

Really good food that wasn't too filling but keeps you full and really nice staff and chatty too! Overall a really nice and clean restaurant.

Had a wonderful experience here. We ordered the margherita pizza and a coke. The pizza was super fresh and cheesy, absolutely loved it. The staff was really polite and courteous. Recommended 👍🏻

Slow service..not too hot restaurant,

The food was very poor and the staff made no effort. Rubbish experience.

Food is good apart from the too dry carrot cake . Also coffees came up not very warm. After talking about it to the waiter, he answered by a joke. The service may need a little bit more of training otherwise good to go not with much expectation

Food up to usual Pizza Express standards and very friendly waiter who was exceptional to start with and we were very impressed. Unfortunately though, we seemed to be ignored after the main course and after waiting 15 minutes to order desert decided to give it a miss and get the bill.

Lovely meal and lovely service. Thank you

Brilliant food, very good vegan range and amazing service. Really recommend!

The staff member we had was brilliant (forgot his name sorry) (he may remember me as the first guy who ordered limoncello for the first time in 4 years) he was attentive and very kind. The food was great and really tasty. Will definitely come back

Lovely food, prompt and friendly service

We had a booked for lunch today. Two of our group are exempt from wearing a face covering. The member of staff at the door demanded to see medical proof prior to allowing entry for these individuals. Discriminatory and illegal not to mention an invasion of medical privacy. Suggest retraining of staff. Terrible experience and sackable offence in my opinion. Custom was taken next door to Prezzo instead where we were met with delightful and attentive staff.

Bad service during lockdown. Very long wait for the food and place was not busy, pizza was not crispy and undercooked. Was charged extra without any word from the waiter.

My daughter and I visited this restaurant today ( Sat 17/10). We were so impressed from the off, by the greeter who was very pleasant, very professional and who carefully explained all the safety procedures. This felt a very safe place to visit, best we’ve experienced throughout this pandemic in our restaurant visits. The waiter was also very courteous and efficient. We enjoyed our food but the service stood out as outstanding in our opinion. Thank you !

Food is just good as always, the atmosphere is a little weird as they are abiding by the covid rules. Staff we're really good and concise with instructions on what you can and can't do.

We vowed never to go to a pizza express again after a terrible dining experience in the one in The Lexicon in Bracknell. As a test, I had the same pizza in the Aberdeen restaurant and it was lovely! Who'd have though that a chain of restaurants could be so different. I'd recommend this Pizza Express and would happily visit it again (but not the one in Bracknell).

Great for the pizza lovers and the kids love it as well.

Went as part of Aberdeen Restaurant Week. We booked for 8pm Sunday and the place was very quiet. Sadly despite sufficient staff there was a delay in us being greeted but thereafter staff were very friendly. Doughballs were as always and very tasty, garlic bread was very cheesy and tasty but could have been thinned out a little and I would have appreciated it being cut in some way. Pizzas we upgraded and they were very good - as regular diners at a variety of pizza expresses they stood out as top of their game. Bill was wrong with no offer applied but this was quickly rectified.

Family visit - convenient location and in my view the best pizza chain! All happy customers - tried both calzone and both were good - the spicy was spicy!!! I like it. Staff friendly and helpful which is always good. Nice and clean also. Quality is good here and I would go back.

Service pretty poor, pizza is great

We dropped into Pizza Express for a meal after going to the cinema. The service was excellent and we enjoyed our meal .

Tried the new calzone, which was delicious. Staff were friendly and food was brought quickly. Kids were happy with their meals. Finished off with a coffee and mini dessert which is perfect at lunchtime.

Very good place for pizza, pasta and gluten free menu. Staff are good, any questions about the menu, no problem. They'll make you welcome.

The menu seems to have changed since our last visit. Only one of the appetisers was available. The wine came quickly but we had to ask for a jug of water twice even though, at that time, there was only one other table occupied. The pizza was ok but the pasta dish lacked flavour and would have benefitted from some parmesan The side of coleslaw had none of the promised spice in the sauce and apart from 3 very thin strips of carrot was entirely cabbage, a nice little earner for PE, but not the customer.

Good value, great food, great service!

Nice food, drinks were overpriced for what you got. Waiter was good, got informed it would be a half hour wait for food even though the restaurant didn't look that busy.

Después de haber estado en Pizza Express antes, no había regresado porque sentía que las pizzas eran un poco decepcionantes. Esta vez, sin embargo, fue una experiencia completamente diferente. La comida era buena, el servicio era bueno, el precio era. . . bueno.El mayor problema que tiene este restaurante. . . está situado justo al lado de Mozza, que sirven mejores pizzas, a mejores precios.Entonces, aunque le he dado a este restaurante una buena crítica. . . Recomendaría deslizarse al lado de Mozza.

Went here after shopping with my partner and found the service was good and the pizzas were very tasty.

Another faultless visit. Was very busy given time of year but we managed to eat 3 courses in little more than an hour. Food great as always and service brilliant. For £40 for a family of 3 I would not hesitate to recommend.

Pizza/ food was nice but service was slow and erratic. Staff more concerned with cleaning tables for next customers rather than looking after those already dining. No check back done.

We arived at 12.30pm and the restaurant was busy as you would expect at this time of year. Service was a bit slow to start with and then ground to a halt. The food certainly wasn't as good as normal either, we only visit as the children like the dough balls, penne bolognese and brownies but the pasta was tough and looked as though it had been grilled as it had burnt ends. We never saw our server again, our table wasn't cleared and I had to ask for our childrens desserts. I had to ask to pay and when asked if we had enjoyed our meal I explained about the pasta and was told it was always cooked this way! I was also told that the restaurant was under staffed as the same day last year had been quite, I replied that they shouldn't continue to seat new customers if they cannot serve the customers already sat waiting - the server agreed and then wished me happy new year, he clearly couldn't care less. If this is what Pizza Express think of their customers they do not deserve our custom, there are plenty of other dining options out there and we will certainly not be returning to this or any other outlet.

Food was really good. Portion was not that much. The service was really good. The staff conversed with me while the payment was getting done. While serving us water, he saw finger print on the glass and got us clean glasses. And he even helped us to choose what to eat, since it was our first time, showed us how some of the stuff was pronounced 😂 it was funny. We didn't have to wait long for our table, even tho we didn't do any reservation. Our food was also brought fast. We had the lasagna, it was really delicious. And the pizza was also good. Washrooms were clean. I will definitely be there again, soon.

Used this food establishment whilst waiting for the ferry to Shetland. Always makes decent food .

The tomato and mozzarella salad is amazing I loved it. Also the dough balls were really tasty.

Meh! Just wasn't all that. Order was wrong, pizza was average at best and the service was less than impressive.

Service both so slow and so disorganised (taking orders from later arrivals before people who have been there longer). We walked out. It took them three minutes to notice we were leaving! We were then told a lot of people had arrived at once. Nonsense.

The food here was great but the service ruined the entire experience. You had to wait forever to be served, and the prices were a little too expensive.

Came for the halloumi bites, were told both aberdeen branches didn't have any by waiter(1) Fast forward 30 minutes(main courses finished).. two tables next to us both had these said bites. Brought this up with waiter(2) he had no idea why we got told this? We were offered the bites but it was too late everything was finished. After this we were absolutly forgotten about our table wasn't cleared properly went up to ask about sweets to order and then for bill. After receiving the bill we ask to pay straight away the waiter still went on to take a tables order and serve drinks while we were stood with jackets on. i should have, but didnt complain i feared I would have died of old age. Wont be back, so glad we used a voucher!

The union square branch, is one of the worst . Waiting forever to get served and waiters change your orders however they fancy.

Visit started off great. Food was good. Drinks given. Service was friendly etc. But after the main meal, took a (very) long time to clear the tables. Not sure if i happened to eat during shift handover but there were plenty servers walking past us. Nobody noticed. I would return but the thing is, this exact same thing happened during my last visit 18 months ago.

Went for a quick family late lunch. Very rude waiter who couldn't be bothered working and had a terrible attitude. Shared a started and not given small plates. Threw the starter plate at my son. After a few minutes, i asked for plate as we didn't have. He came back and banged them on the table. I was gobsmacked. My husband noticed and he is very laid back..

Stopped here for lunch but really wish we’d not bothered. Service was excellent but food was relatively bland and every dish overcooked. Don’t get me wrong, it’s ok but with a bill of over 50 for two starters, mains and soft drinks we really wished we went to BK. The starters of calamari and dough balls were way over done. The pizzas were a good size and well cooked but scrimped a lot on toppings and when it got cold fast it became inedible for the last few slices. There’s lots of other chain Italians in union square so won’t be rushing back here I’m sorry to say.