Papa John's in Aberdeen City

I'll just keep it short and simple, the current manager is a racist and doesn't redeem vouchers just because he doesn't want to. The service is beyond hostile and insufferable for anyone that just wants to get a pizza.

Great tasting pizza. Really fresh and full of flavour. Great value at £7.99 for any medium size. Good service and would highly recommend.

Always been great, staff are so polite and helpful.

Complete fail. Food delivered with no sauces - food delivery guy promised to bring them back so i waited but he never came back and food went fully cold. On top of that pizza itself delivered carelessly - moved in box and because od that jalf of jalapeño fell off And pizza side was damaged. Nobody picked up the phone when i called few times to straight this up

Fast delivery. Freshly maked pizza. Loved it.

Good experience as I have first time visited and taken chicken pizza for a takeaway. The taste is good and I liked it I would recommend it !!

Excellent pizza and service was great

Staff was very rude and unprofessional.

Tried to order our usual from the app. Although I had input my name and contact number app decided it would not complete the order as "needs a first name" even though it was there. Decided to go online and order it instead. Upon logging in noticed it had my old phone number, so deliberately deleted it and input new phone number before continuing and making the purchase. It seems this did not save the new number (by new I've had this number for 4+ years and have manually had to correct it multiple times) and as the portal said our pizza was delivered we had not received it. Upon calling the store the colleague we spoke to, although hurried, tried to fix this issue by making us up new pizzas with a later delivery time. Although I was quite irate the gent was professional and courteous. Delivery driver however has trouble pressing a buzzer, which is frustrating especially since special instructions said to press the buzzer hard, and even more so when the online portal hadn't saved the new number as requested and he supposedly tried to call my old number 5 times. Hopeful to get our food in the next half hour. Please please please update/sort the app and online portal, as this is not the first time we've had issues with it. It is quite possibly the only thing separating you from other competitors. Confident the food will be brilliant as usual. Edit: nevermind, pizza was completely crushed, still edible but poor show

Ordered two pizzas with the special garlic sauce. Pizzas came with no tomato sauce on it, and the wrong sauces. Called to ask for a refund, shop hung up on us 5 times, finally got through to the manager who said he couldn’t refund it because it was a big order (£30) but could remake it. Why would we want two more dry, sauceless pizzas?

ordered BBQ pizza and got tomato base, potato tots hardly any toppings and very dry, pizzas no longer come with garlic butter

They make one of the best pizzas in Aberdeen. Good size and taste for your money It's best for it to be delivered to you because there's no provision for sitting in or dining there

I haven’t had my order delivered yet

"Fantastic pizza spot! Delicious slices, friendly staff, and a cozy atmosphere. Highly recommend for pizza enthusiasts!"

Normally a big fan of papa johns but was greatly disappointed this time round. Ordered two large pizzas and we got two medium sizes instead. There barely any cheese and 1/3 of the pizza didn’t even have any to begin with! The crust was so thick and was roughly around 3 inches. We normally get our pizza from south college street and we were in the area so we got it from this branch! super disappointed! Nahid

Waited 2 hours via deliveroo only to be told once I contacted the bafoon who answered the phone that they weren’t processing orders…… same thing happened last week… if you want fed then I’d strongly advise that you avoid this papa wanks… sorry Johns like the plague

Very tasty much better than domino pizza but also it’s quite expensive for what I received

First time order in here and I got crazy fast delivery. Taste was great and same as described. Delivered with perfect manner of keeping instruction. Just fantastic all. I will keep using here

The food was lovely and hot, the driver was very polite Would order again

Disgusting food for the price all inedible

Not had their pizza for years. I remember it being better. But the pizza seemed flavourless. Maybe a seasoning issue?! The jalapeño poppers were good. The cheesy potatoes were just a bit of a non event and the bbq wings were also quite plain. There’s better pizza places that are cheaper. So I probs won’t eat here again. It’s not awful, it’s just not worth the money

It was the best pizza we have had for ages. We will use them again.

For the first since i have been ordering pizza from papa johns… the BQQ chicken i ordered today was the worst, my daughter could not even eat it as the chicken and bacon was not properly cooked 🤢! As i type this i have been purging through the evening

Never received any food & they kept my money. I found out that the shop was shut although they were advertised as open.

They took my money but never delivered the order. They have themselves online on just eat even though their store is closed today, Wow the lowest thing to do on Christmas Day.

I haven’t got my order and still show delivered I don’t understand what’s going on

Ordered food and it was originally going to be here by 2130. Ended up being 2230 by the time I got it. And it was freezing cold as it was put to the reception of the hotel I’m staying at. They never bothered to call me. Very disappointed

It wasn’t delivered, hence the 0 rating

Never even came with my food but took my money fine

I recived text about delivery but i don't recived nothing from them

I recently had surgery, unfortunately I’m in a great amount of pain hence the takeaway order. Sadly although the driver was obviously able to find the address as he was right outside I had to painfully make my way up and down the stairs after the order had shown as delivered.

First time I’ve ever had late delivery from Papa Johns. Can never normally fault it, but this was too cold to eat and needed a heat up in the oven!

While the pizza is great, and it arrived, the site was stuck on "order confirmed" until the timer reached the higher limit. It happens always, the people operating the delivery system either got no clue what they're doing or that system is just broken. Loved the food, hated the website experience. The Papa John's website does the same thing so I don't blame Just Eat.

We had a Hawiian Pizza & the cheesy garlic sticks - it was all very tasty 😋

Took my money and delivered nothing

Horrendous service, food never arrived, waited for over 2 hours before putting on a refund request, called six times to answer and no communication the whole time

Didn’t even arrive, just took my money. Joke.

There was nothing delivered to me and i was charged for this normally.

If I could leave 0 stars I would. Placed my order and I’ve been waiting for almost 2 hours with no updates. Tried phoning multiple times and no answer. Now saying delivered. To who? Because it isn’t me. I have asked for a refund.

Food didn't show up. Site advises company is open from midnight to 2am however this is not the case. Order was instantly accepted which left us feeling like it was actually going ahead however once the store closing time passed we knew this was not the case.

Didn’t even arrive after the man on the phone said it was on its way phoned half an hour later and the store was shut

Pizza wasn’t delivered. Waited three hours

I did not receive the order !! it said estimated delivery time 00:40 - 01:00 with "enjoy your food" but I dont have it. tried to call store few times nobody is picking up?!!

I ordered dairy free ice cream and got normal ice cream, i ordered cheesy tots and they cane without cheese! Phoned them up and got i’d get my replacement dropped off soon. Phoned back after an hour to ask about my replacement and was then told we are too busy. No apology from them what so ever. Very unhappy customer.

Very happy with the service and the staff. Food tastes really good and staff is very helpful, friendly and kind.

The food wasn't of quality for money

Food was really good and convenient as I was working in a house and didn’t have time to go to shop. But it was really really expensive. £25 for a large pizza and 2 small bottles of juice. Probably won’t use again as it was so expensive

Really slow to arrive. Food took over an hour from delivery. All food was cold. Ice cream melted.

Pizza was never delivered so can’t comment on the food

The pizza was late, cold and not appetising at all. I wouldn't order from Papa John's again.

We got a couple of medium pizzas for the £17.99 offer tonight. I did not expect much from a fast food place, but you know what they say, it's always good to have low expectations. The food did take a bit longer to arrive, but it wasn't a problem since I'm in isolation (got all the time in the world) and it wasn't actually that late anyway. The driver was lovely and did indeed provide a contact-free delivery. The pizza was a perfect size (larger than PH medium), arrived hot, with a generous amount of tasty ingredients. I could tell they used better ingredients because the box did not have almost any grease on it and the pizza didn't feel drenched in cheap oil, like other chains' products. The olives and premium cheese blend in particular were standing out, but the crust was also perfect. The butter/garlic sauce was the cherry on top. Overall a filling, delicious meal. I am pleasantly surprised and would definitely order again.

Driver claimed he’d rang my door bell, no he didn’t. Incorrect order when it finally arrived. Called restaurant and still waiting for the correct order 2 hours later. I will NOT use Papa Johns again. Abysmal service. No delivery and now the restaurant doesn’t answer the phone!

Please pass my apologies and thanks to the driver for going the extra mile. I forgot to put my hotel room number and phone never had any signal.

Good classic pizza, with good deals. There is one really nice front staff. They are very friendly and welcoming.

I've been a regular customer of Papa Johns (77 Holburn Street) for the last 8 years. All was perfect, up to the last 4 months. My most recent order was placed online at 7 PM to deliver asap. 1 hour and 20 minutes later, we were still waiting for the pizza. I had to drive to the restaurant and check what happened, and just when I arrived, they started to work on my order, which means, I had to wait 20 extra minutes for the pizzas. For the previous order, I placed it online and asked to be delivered at a specific time of the day. 1 and 20 minutes later, we were still waiting for the pizzas to arrive. When I called and asked what happened, they said they missed that order and would work on it at that time, which means we had to wait 30 more minutes for the pizzas. They arrived almost 2 hours later than the time requested in that day's order.

Excellent service and friendly staff! Pizza was great and staff showed grace and efficiency under pressure. A great experience- I highly recommend!

Please do not order from the holburn street - Aberdeen Papa John's. Pizza never got delivered and never received a refund. !!!

I was disappointed with this place I waited nearly three hours for a cheese and tomato pizza and payed nearly £20 what a disgrace

Terrible service, pizza to 1hout twenty to arrive warm and they were missing my sides. Called to complain twice and passed onto two different people. Never again Papa John's.

Didn't get stuffed crust and got wrong toppings. Not too bothered about the toppings but the stuffed crust cost extra.

i have 1 hour and 45 min and still waiting for 2 pizza.i think is a joke to wait 2 hours just for delivery.

Not expensive and you can imagine the ingredients .Very well

The best place for pizza and they have great offers

Called the restaurant re missing items from my order namely the sauces for the chicken poppers for which I selected BBQ, third time sauce for the chicken has been missing. Woman on the phone was seriously lacking in customer service skills and began shouting almost immediately that they don’t offer BBQ sauce with their chicken and if I want sauce I have to pay extra do it, why is it you’re asked to select a sauce with the chicken when ordering in that case :S

Ordered food at 19:25 and didn’t receive it until 22:00, was past the stage of being hungry at this point. Said estimated delivery time would be 20:05-20:25

Downhill since the the first franchise owner sold up.

Generally collect and always great quality, quick delivery over lockdown

I love their pizzas and stuffed crust is amazing. No one would say no to their stuffed crust ones.

I just ordered my food tonight and one hour later no message, no update and no food...Called the holburn Street one and he said their system is down and I can get a refund online on the help service but there is no email to access that option...First time wanting to eat from them as it's my birthday but never again...Manager was just rushing me 🙄🙄

Tasty pizza as always 🍕 a range of sides and desserts available to purchase 🍰 Also, loved the Raspberry Pepsi 😍

Food took over an hour to arrive. It

Chicken wings could do with a bit more bbq sauce and be in the oven for a few more minutes. And the fact that there was literally 10 jalapeños and 9 slices of pepperoni on a hot Americana is ridiculous. Paid £16 for a cheese pizza with a wee bit of toppings... Slightly disappointed

Our address is not always easy to find so I give very detailed instructions. The drivers ignore them most of the time. As happened with this order and we had to suffer cold food. What is the point of giving notes to help delivery?

hardly any meat on the pizza a joke for £25

An hour and a half wait which is terrible. However delivery driver did phone me to update me and the pizza was still hot. I wasn’t going anywhere in a hurry so it wasn’t too bad I’m giving 3 starts

Excellent food, service and speedily delivered. Love this restaurant.

Order arrived late. All the food was cold and didn't really eat much of it

Delivery was later than expected and food was barely warm

The food was cold upon arrival so was disappointing. I also ordered extra items on the pizza and the restaurant didn’t put them on. Overall, not great

They don’t bring for me my order!

If you’re looking for a great chicken kebab, be sure you’ll find it here. Fast delivery, food arrived hot. Fresh vegetables and tasty dinner.

If you’re looking for a great chicken kebab, be sure you’ll find it here. Fast delivery, food arrived hot. Fresh vegetables and tasty dinner.

Stone cold , Stale pizza very disappointed. Arrived very late

Didn’t receive the dip I ordered

My brother ordered food from woodside branch and paid via card for food, £31 later - NO FOOD DELIVERED - papa johns kept the money and refused to refund!! They are robbing people! The manager of papa johns works at Holburn street! Refused to authorise refund!

Went to bed hungry, food didnt arrive. I was told they rang my doorbell and it didnt work which is nonsense because it does. I made sure my address was correct incase it was my fault. Nope. I phoned to check it was on it's way because it was late. Didnt get a call from the driver if they were lost. They did offer to make another order which was good of them but it was too late and I wasnt waiting over an hour again. Had to then contact support for a refund. Shame because they make good pizzas.

Be careful if ordering with your new 2019 spree book. These guys at Holburn St give excuses that they can't be used for delivery, despite it saying on the actual voucher, delivery or collection. Then gave an excuse about it being a festive menu so not valid (it was November!!) When I asked for the name of a manager to complain, I got the height of cheek and more excuses, apparently didn't know his managers name. Then all of a sudden, he'd make me the tastiest pizza ever if we forgot about the complaint. Obviously, I declined. Went to another papa johns in Aberdeen who did honour the voucher.

A must! Great choice. Great offers. Great pizza. Especially the collection offer of any size pizza for £9.99. Even the XXL! You can still get half/half as well. Good delivery times. Collection orders ready really quickly. Nice n hot and very moreish.

Didn’t get delivered because they were too busy but never said until I phoned 30 minutes after delivery time.

It was bad enough my food was going to take an hour and 20 minutes to arrive, but when I phoned the restaurant after this time wondering where my food was they told me it hadn’t even started to be made yet! They said it would be another half an hour before it arrived which would have made it a full 2 hours wait time. I asked them to cancel it so they did. Next I know, an hour later I am being phoned asking my name and telling me my just eat is here, which I informed them I was confused about because I had already cancelled it! If I had accepted the order, this would have meant I would’ve been waiting almost 2 and a half hours for a s mall pizza, some chicken and garlic bread!!!

Ordered £52 worth of food, including: a large pizza, medium pizza and 3 sides...only received the medium pizza. Absolutely scammed

Pizzas were cold as were both sides Will not order again

over an hour delivery on a week day is ridiculous...I thought I ordered from the Dundee store it was taking that long...

Quick delivery and vegans pizzas :)

Never received pizza. Very poor customer service

Over an hour to get a pizza delivered??? And when it did turn up it was cold will never order from here again. Would rather starve

Waited 50 mins tonight before phoning to see update on delivery. Said they only had one driver so would need to wait an additional 30 mins. Spoke to manager and his words were "cancel the order or wait the 30 mins". Started getting an attitude so I said I would come and collect and see what he had to say. Phoned back in 2 mins saying food was on its way. Shambles. Food is usually not bad but the management needs to get a grip.

Pizza was cold and had very little sauce on it. Pepsi was warm--clearly had never been refrigerated.

Unfortunately the pizza and sides were cold on arrival, had to heat it up in the microwave

The pizza seems to get smaller