Based on 594 opinions finded in 3 websites
Based on 594 opinions finded in 3 websites
Nº 676 in 857 in Aberdeen City
Nº 12 of 20 Pizza & Pasta in Aberdeen City
Opinions
Normally a big fan of papa johns but was greatly disappointed this time round. Ordered two large pizzas and we got two medium sizes instead. There barely any cheese and 1/3 of the pizza didn’t even have any to begin with! The crust was so thick and was roughly around 3 inches. We normally get our pizza from south college street and we were in the area so we got it from this branch! super disappointed! Nahid
M Sirazudullah . 2023-12-23
MORE AT Google
Waited 2 hours via deliveroo only to be told once I contacted the bafoon who answered the phone that they weren’t processing orders…… same thing happened last week… if you want fed then I’d strongly advise that you avoid this papa wanks… sorry Johns like the plague
Dane S . 2023-12-09
MORE AT TripAdvisor
Horrendous service, food never arrived, waited for over 2 hours before putting on a refund request, called six times to answer and no communication the whole time
Mungo Brown . 2022-08-27
MORE AT Google
Very happy with the service and the staff. Food tastes really good and staff is very helpful, friendly and kind.
Fede9422 . 2022-03-15
MORE AT TripAdvisor
We got a couple of medium pizzas for the £17.99 offer tonight. I did not expect much from a fast food place, but you know what they say, it's always good to have low expectations. The food did take a bit longer to arrive, but it wasn't a problem since I'm in isolation (got all the time in the world) and it wasn't actually that late anyway. The driver was lovely and did indeed provide a contact-free delivery. The pizza was a perfect size (larger than PH medium), arrived hot, with a generous amount of tasty ingredients. I could tell they used better ingredients because the box did not have almost any grease on it and the pizza didn't feel drenched in cheap oil, like other chains' products. The olives and premium cheese blend in particular were standing out, but the crust was also perfect. The butter/garlic sauce was the cherry on top. Overall a filling, delicious meal. I am pleasantly surprised and would definitely order again.
Stefan Pascanu . 2022-01-02
MORE AT Google
Good classic pizza, with good deals. There is one really nice front staff. They are very friendly and welcoming.
Kimmanje Nimrod . 2021-12-04
MORE AT Google
I've been a regular customer of Papa Johns (77 Holburn Street) for the last 8 years. All was perfect, up to the last 4 months. My most recent order was placed online at 7 PM to deliver asap. 1 hour and 20 minutes later, we were still waiting for the pizza. I had to drive to the restaurant and check what happened, and just when I arrived, they started to work on my order, which means, I had to wait 20 extra minutes for the pizzas. For the previous order, I placed it online and asked to be delivered at a specific time of the day. 1 and 20 minutes later, we were still waiting for the pizzas to arrive. When I called and asked what happened, they said they missed that order and would work on it at that time, which means we had to wait 30 more minutes for the pizzas. They arrived almost 2 hours later than the time requested in that day's order.
luisdebastos . 2021-11-28
MORE AT TripAdvisor
Excellent service and friendly staff! Pizza was great and staff showed grace and efficiency under pressure. A great experience- I highly recommend!
Rosalie Hopko . 2021-11-27
MORE AT Google
Please do not order from the holburn street - Aberdeen Papa John's. Pizza never got delivered and never received a refund. !!!
Benjamin Q . 2021-11-26
MORE AT TripAdvisor
Terrible service, pizza to 1hout twenty to arrive warm and they were missing my sides. Called to complain twice and passed onto two different people. Never again Papa John's.
chay bomb gillies . 2021-11-06
MORE AT Google
i have 1 hour and 45 min and still waiting for 2 pizza.i think is a joke to wait 2 hours just for delivery.
628danutb . 2021-10-10
MORE AT TripAdvisor
Not expensive and you can imagine the ingredients .Very well
Dorota Klich . 2021-08-16
MORE AT Google
The best place for pizza and they have great offers
sanjay kumar . 2021-08-11
MORE AT Google
Downhill since the the first franchise owner sold up.
R . 2021-05-30
MORE AT Google
Generally collect and always great quality, quick delivery over lockdown
Craig Fallenstein . 2021-05-10
MORE AT Google
I love their pizzas and stuffed crust is amazing. No one would say no to their stuffed crust ones.
prince tyagi . 2021-04-25
MORE AT Google
I just ordered my food tonight and one hour later no message, no update and no food...Called the holburn Street one and he said their system is down and I can get a refund online on the help service but there is no email to access that option...First time wanting to eat from them as it's my birthday but never again...Manager was just rushing me 🙄🙄
Andrada Muresan . 2021-04-17
MORE AT Google
Tasty pizza as always 🍕 a range of sides and desserts available to purchase 🍰 Also, loved the Raspberry Pepsi 😍
Preet Matharu . 2021-04-13
MORE AT Google
An hour and a half wait which is terrible. However delivery driver did phone me to update me and the pizza was still hot. I wasn’t going anywhere in a hurry so it wasn’t too bad I’m giving 3 starts
P9275PTbobf . 2020-11-11
MORE AT TripAdvisor
If you’re looking for a great chicken kebab, be sure you’ll find it here. Fast delivery, food arrived hot. Fresh vegetables and tasty dinner.
KekkaLibeAkiRuna . 2020-03-25
MORE AT Google
If you’re looking for a great chicken kebab, be sure you’ll find it here. Fast delivery, food arrived hot. Fresh vegetables and tasty dinner.
Campershamans . 2020-03-25
MORE AT TripAdvisor
My brother ordered food from woodside branch and paid via card for food, £31 later - NO FOOD DELIVERED - papa johns kept the money and refused to refund!! They are robbing people! The manager of papa johns works at Holburn street! Refused to authorise refund!
Karen 001 . 2020-01-17
MORE AT Google
Be careful if ordering with your new 2019 spree book. These guys at Holburn St give excuses that they can't be used for delivery, despite it saying on the actual voucher, delivery or collection. Then gave an excuse about it being a festive menu so not valid (it was November!!) When I asked for the name of a manager to complain, I got the height of cheek and more excuses, apparently didn't know his managers name. Then all of a sudden, he'd make me the tastiest pizza ever if we forgot about the complaint. Obviously, I declined. Went to another papa johns in Aberdeen who did honour the voucher.
emma b . 2019-12-03
MORE AT TripAdvisor
A must! Great choice. Great offers. Great pizza. Especially the collection offer of any size pizza for £9.99. Even the XXL! You can still get half/half as well. Good delivery times. Collection orders ready really quickly. Nice n hot and very moreish.
A Aberdeen . 2019-12-01
MORE AT Google
Ordered £52 worth of food, including: a large pizza, medium pizza and 3 sides...only received the medium pizza. Absolutely scammed
Hannah Cuthill . 2019-11-04
MORE AT Google
Quick delivery and vegans pizzas :)
Phil Duthie . 2019-10-04
MORE AT Google
Never received pizza. Very poor customer service
Tristan Tulloch . 2019-09-23
MORE AT Google
Waited 50 mins tonight before phoning to see update on delivery. Said they only had one driver so would need to wait an additional 30 mins. Spoke to manager and his words were "cancel the order or wait the 30 mins". Started getting an attitude so I said I would come and collect and see what he had to say. Phoned back in 2 mins saying food was on its way. Shambles. Food is usually not bad but the management needs to get a grip.
CSM . 2019-08-27
MORE AT Google
Very average pizza with great customer service.
ziqex . 2019-07-24
MORE AT Google
Best pizza in town. Very nice and hpful staff.
Elina Skudra . 2019-06-01
MORE AT Google
2 and a half hours to arrive and the pizza wasn't even particularly tasty and was lukewarm at best, really disappointing overall.
Caitlin Tittensor . 2019-05-09
MORE AT Google
Pizza was folded and destroyed to such an extent you couldnt call it a pizza anymore. I dont think Ill be ordering from here again.
Nictis “Arthas” . 2019-04-23
MORE AT Google
When placing the order I was quoted 30-45 min delivery time. However the confirmation stated it would be closer to an hour then it was another 15 mins late on top of that!!
Steph . 2019-02-11
MORE AT Just Eat
Horrible!! Won’t order again, and wouldn’t recommend for anyone. Ordered online, it came after more than an hour and it was completely cold.
Monika Musneckyte . 2019-01-26
MORE AT Google
Didn't get my dinner and the restaurant claimed the driver knocked my door. I'M FIVE STEPS FROM MY FRONT DOOR. I would have heard. I put a note on the order to buzz my door and leave for a count of ten and then open the close door. Still waiting as of 6pm. Should have been by 4.25pm. Pathetic...
Dave . 2019-01-18
MORE AT Just Eat
The food wasnt getting delivered and no one bothered to call to tell me until I called about 20 min after stated delivery time....
Ajoy . 2019-01-02
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Miserly quantities on extra toppings. Not worth the £1.30 charged per portion
Hugh . 2018-12-22
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Ordered pepperoni but didn't get any
Ian . 2018-12-18
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they claimed the problem was with just eat but any time I’ve dealt with just eat they have been no problem. I can’t say the same for papa johns Holburn street. they claimed the address wasn’t registered even though I ordered the same order the night before ... they also claimed they tried to call my number but it wasn’t going through even though they got in touch with me no problem the night before. no apology, no discount and an undercooked pizza half an hour late 😅
Joel . 2018-11-20
MORE AT Just Eat
Useless place and people. DO NOT ORDER.
Faisal . 2018-10-27
MORE AT Just Eat
Great if you like frozen pizza delivered the next day.
Faisal . 2018-10-27
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Always late and cold food. AVOID THIS PLACE.
Faisal . 2018-10-27
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Best in town I'd say, much better base than Donkeymos
David Hoy . 2018-10-16
MORE AT Google
Food was good as usual but forgot to deliver juice with order
Daniel . 2018-10-11
MORE AT Just Eat
Dough felt undercooked, could hardly find mushrooms on my pitza despite ordering extra. Chocolate Brownies were superb.
June . 2018-09-19
MORE AT Just Eat
It wasn't delivered at all... payment was taken, nobody answered the phone when I called to question it. Never again. Also... (previous experience) the garlic butter is f**king boggin'
glen . 2018-07-29
MORE AT Just Eat
Fast and relatively cheap, did order in the store. Personelle seemed nice and helpfull. No option to eat inside the place, only to go or via delivery.
Daniel . 2018-07-12
MORE AT Google
I cldnt say how if tasted There was a problem regarding payment ... I paid by visa and delivery guy was expecting cash ... showed him the confirmation of visa on phone .. then shop rung to say they hadn’t received payment .. so put me right off eating any ... won’t be ordering from here in future
Julie . 2018-07-07
MORE AT Just Eat
Waited well over an hour after it was meant to be delivered, I phoned them 8 times, each time my call went unanswered. Food eventually came, although boxes were still warm the food it’s self was cold and unfortunately wasn’t enjoyable
Stacey . 2018-06-16
MORE AT Just Eat
over 2 hours and still waiting ..... phoned 14 times unsuccessfully, and when I did get through on 4 separate occasions they hung up immediately. eventually I was told that I would not get my food that was ordered. should be ZERO stars, and I should have gone to Dominos.
Jon . 2018-06-16
MORE AT Just Eat
Got marked as delivered when it wasn't, couldn't get through to them. Finally arrived half an hour late and I'm not overly impressed with the quality. Won't be back.
Reece . 2018-06-03
MORE AT Just Eat
Terrible terrible terrible!! Order took almost 2 hours to arrive and when it did it was cold...!! I tried calling multiple times but no one would answer. Safe to say I will never be ordering anything from here ever again!!
Lewis Tait . 2018-05-28
MORE AT Google
I would have put 2 stars but the pizza is really good quality it was an hour late though maybe pick up next time
E818WLchristiand . 2018-05-28
MORE AT TripAdvisor
It never appeared and they better total joke I better get my money back
Martin . 2018-05-25
MORE AT Just Eat
Not quite pizza hut but still nice!!
Hulsee Productions . 2018-05-18
MORE AT Google
My order never arrived and i had to wait 2 weeks for a refund. Very poor customer service didn't reply to most of my emails and for my troubles they gave me a discount code. Will never order from them again.
Tristan . 2018-05-10
MORE AT Just Eat
I got the wrong order. I got a deep pan pizza instead of a stuff crust pizza
Rhona . 2018-04-21
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order food at 8:45 for told it would be here for 9:30 so that's fine it came to 9:45 so I phoned to see how much longer it would be. Looked at my phone and it was half 10 they close at 11 so phones again to see what was happening since it was an hour late to then get told that it was getting delivered due to the delivery drivers car breaking down. Didn't get informed and have no clue what is happening with the money they are due me back.
Zoe . 2018-04-13
MORE AT Just Eat
Poor presentation lack of toppings even after stating you want x3 lucky if you get one piece of chicken per slice of pizza . Will by pass here for a while.
angela Davidson . 2018-04-12
MORE AT Google
Order was 35 minutes late and when it did arrive the pizza was cold and the cheese was like cardboard. Definitely not up to the usual standards, wish I had ordered dominos instead.
Jessica . 2018-04-10
MORE AT Just Eat
Sent the wrong thing and forgot to send other things. It was quickly resolved but it meant everything else then got cold. Pizza was left anyway as it wasn’t hot and was chewy. Won’t order again as we had a similar experience at a friends last week but coming from a different PJs outlet.
Danielle . 2018-02-06
MORE AT Just Eat
Got order wrong twice and argued with me about what i ordered. Then the manager tried to justify his mistake by saying hes already sent me 3 pizzas in total , 2 of which id already paid for. Customer service skills were horrendous. Only spending one night in aberdeen for work and totally disgusted with this store.
Six Year Silence . 2018-01-29
MORE AT Google
My childs pizza was spicy she could not eat any of it
Fiona . 2018-01-25
MORE AT Just Eat
Highly disappointed as ordered a specific pizza due to chilli allergy and open box to find a whole chilli on top of my pizza so unable to eat it as contaminated
Clare . 2018-01-16
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The food was good as usual. the delivery driver was rude and had a bad attitude!!! Apparently there was not enough info on my order? Both the address and phone number was entered before ordering - what more could he possible want?! this reason would make me stop buying from here, incase he delivered my food again.
Julie . 2018-01-10
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20 minutes late and no one answered the phone
Rhiannon . 2017-12-23
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My favorite pizza!! 😍 love it
Christy . 2017-12-08
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Wedges were hard in the middle and pizza wasn’t the greatest, the dips served were awful, the garlic one was just like eating garlic butter!
Jamie . 2017-12-06
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I didn't receive my order at all but I've been charged
Stuart . 2017-11-27
MORE AT Just Eat
All the time quick and great delivery , thx :)
majkl najt . 2017-11-17
MORE AT Google
Everything was brilliant except the poor standard of the delivery driver seen goldfish with a better attitude
Harry . 2017-11-14
MORE AT Just Eat
Very good and fast service. Pizza was nice and arrived promptly. Staff over the phone was kind and responsive. Would definitely recommend it
gianmarconitti15 . 2017-11-06
MORE AT TripAdvisor
Very good and fast service. Pizza was nice and arrived promptly. Staff over the phone was kind and responsive.
Pillar Of Mercy . 2017-11-06
MORE AT Google
Terrible service and there was 2 slices missing, plus we never got our bottles of coke and cookies.
Malcolm . 2017-11-05
MORE AT Just Eat
My son said the pizza was amazing. Only problem was he was given the wrong pizza initially. After eating half of the delivered pizza the delivery driver returned with his original order. Good stuff
Mrs . 2017-11-05
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Our food never showed up. I recieved no call or text indicating a problem, and this webpage is proof that someone thinks it was delivered, yet it was not. I would like a refund for the food I paid for, but never showed up.
Ben . 2017-11-04
MORE AT Just Eat
After 30mins were added to the waiting time just a bit before food should've been received, another 15mins delay of delivery man's arrival. Very disappointed
Viktor . 2017-10-29
MORE AT Just Eat
After 30mins were added to the waiting time just a bit before food should've been received, another 15mins delay of delivery man's arrival. Very disappointed
Viktor . 2017-10-29
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Best pizza I've had, early delivery as well and the food was piping hot, very impressed.
Ross . 2017-10-24
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Best pizza I've had, early delivery as well and the food was piping hot, very impressed.
Ross . 2017-10-24
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Was okay, arrived within time scale given
Jack . 2017-10-08
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Was okay, arrived within time scale given
Jack . 2017-10-08
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Probelms with ordering via just eat advise ordering via number or hungryhouse which they are also on as habe ordered that way in past with no issues on delivery time
Jennifer . 2017-09-25
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Probelms with ordering via just eat advise ordering via number or hungryhouse which they are also on as habe ordered that way in past with no issues on delivery time
Jennifer . 2017-09-25
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Didn't have the drink I ordered so instead of contacting me they guessed what I'd prefer. Rubbish.
Stewart . 2017-09-23
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Didn't have the drink I ordered so instead of contacting me they guessed what I'd prefer. Rubbish.
Stewart . 2017-09-23
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Une pizzeria qui réalise des pizzas style fast food mais qui assure la quantité au lieu de la qualité. Reste meilleur que la plupart des chaînes. Trop cher.
Mathieu B . 2017-09-22
MORE AT TripAdvisor
Order was not ready at allotted time, re-arranged to be delivered, never delivered, restaurant uncontactable.! Money refunded from just Eat. Very poor service. Had to phone just eat twice after first customer service agent did not call me back.
David . 2017-09-18
MORE AT Just Eat
Order was not ready at allotted time, re-arranged to be delivered, never delivered, restaurant uncontactable.! Money refunded from just Eat. Very poor service. Had to phone just eat twice after first customer service agent did not call me back.
David . 2017-09-18
MORE AT Just Eat
i ordered at 4 to arrive at 6 then a extra half hour was added didn't turn up till 10 to 7 and forgot to give me my ben&jerrys so guy had to come back, food was cold and don't think it was what i ordered wasn't the same as previous pizzas i've had the same
Fraser . 2017-09-18
MORE AT Just Eat
i ordered at 4 to arrive at 6 then a extra half hour was added didn't turn up till 10 to 7 and forgot to give me my ben&jerrys so guy had to come back, food was cold and don't think it was what i ordered wasn't the same as previous pizzas i've had the same
fraser . 2017-09-18
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Food was great but came really late
Klaudia . 2017-09-14
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I was told delivery would be at 8. twenty minutes later I noticed it has been marked as delivered. I phoned the store and they blamed a technical issue for marking as deliver and that it was on the way. another twenty minutes has passed and I contacted just eat to cancel my order. an hour late a knock at the door and the delivery dude showed up. Everytime I have ordered from this story I have had either trouble with incorrect items delivered, cold food or late deliveries. DO NOT ORDER FROM THIS STORE
Iain . 2017-09-13
MORE AT Just Eat
I was told delivery would be at 8. twenty minutes later I noticed it has been marked as delivered. I phoned the store and they blamed a technical issue for marking as deliver and that it was on the way. another twenty minutes has passed and I contacted just eat to cancel my order. an hour late a knock at the door and the delivery dude showed up. Everytime I have ordered from this story I have had either trouble with incorrect items delivered, cold food or late deliveries. DO NOT ORDER FROM THIS STORE
Iain . 2017-09-13
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Food was great but came really late
Klaudia . 2017-09-10
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food was hot and tasted amazing.
Sarah . 2017-09-09
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great place. fast service, good price
ghost ghost . 2017-08-29
MORE AT Google
Food never got delivered, still waiting
Lewis . 2017-08-28
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never arrived. Called, and they said they never received the order. Very upset at the customer service.
Jordan . 2017-08-28
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Delicious pizza piping hot will definitely order again 👍
Cameron . 2017-08-12
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