Pizza Hut in Cardiff

Food was great and the staff were brilliant, gave us another pizza for free after our first was a little bit burnt on the edges. Had a great time, highly recommended.

Pizza hut in queens street is dirty, dark, miserable staff: when I visited. Time has moved on but for this restaurant it remains in the past: Shabby, really needs investment. The pizzas also aren't as nice as compared to other outlets. The salad was dry As things stand in food retail I doubt this will be still open in the next year or two. It used to be really good, but not now

Our visit was OK. The food was alright, but the prices are extortionate!! For what you get, there are many other restaurants/takeaways I would rather go for. The staff were nice and, considering it was very busy in there that night, the service was pretty quick. They also make you pay on an app (which personally I prefer), but I can understand why some people may not like that.

It was the day of the Taylor Swift concert in Cardiff so everywhere was extremely busy. We were welcomed by a lovely waitress who seated us my daughter and I went for the buffet. The pizza selection was really good and the food was piping hot and constantly being refilled . My daughters favourite is the creamy spinach and pea pasta on the buffet so she was extremely happy that there was lots of it there. The salad bar was one of the cleanest I've ever seen and topped up nicely. If I was inspecting the restaurant for heart for smart or cer I would be impressed and I could totally understand why the staff had Jens black badges . Being a ex employee of pizza hut myself it makes you aware of the standards and this restaurant was certainly above and beyond other huts I have been to . Keep up the good work

Fantastic pizzas and salad we had a buffet where you help yourself to the different pizzas get unlimited drink and ice cream for pudding waiters friendly it's card payment only

Just got home from a fantastic party at Pizza Hut. There were 15 of us in total and we arrived earlier than expected and we’re still welcomed and sat promptly. We had a party full of pre teens and it was just really well set up for them. There was a table cloth which they could colour and doodle on and unlimited drinks and ice cream. They even gave my daughter a birthday card- such a nice touch! It really exceeded my expectations and the server ( a blonde lady) was so kind and patient. Everybody left very happy….even if they were a little too full.

Marks customer service was impeccable, amazing! amazing service, amazing food at an amazing price. Big thankyou !!!!

We were at Pizza Hut in Queen's St last night with 21 Guides for our annual Christmas party. It was all great. We had an area reserved all ready for us and they put the buffet on for our group. They were really friendly and helpful and gave us a group discount and the pizzas and salad bar were very tasty. I am sure we will be back again next year. Thank you !!

Came 21.11.23 for my sons birthday as it’s his fave place, was dumped in the corner told to use a app as card only, I did that the prices was shocking I know everything has gone up but I found it beyond considering you don’t have any interaction with anyone. My knife was stinking dirty No One come Over to ask if our food was ok, the food was lovely but so greasy starters come out with the pizza as there’s no option on the app to say otherwise. I’ll be very on the fence about Going again for that personal touch, I used to work in Pizza Hut and I feel it’s gone down hill fast

Rang the restaurant to book a table and the guy who answered the call was really helpful as one of the party are coeliac and dairy free. He explained there were gluten and dairy free pizzas available and there was no cross contamination. Arrived at the restaurant which I hadn’t been to from when my children were small - so about 30 years ago. Things looked exactly the same from what I can remember ! The manager and staff were friendly and helpful. We ordered everything on the app but unfortunately the gluten and dairy free pizza had mozzarella on but they did do another one for us with dairy free cheese which was great. All the pizzas we ordered were tasty and arrived quickly. Now for the bad points. The whole place could do with a makeover which would really involve closing it and bringing it up to a good standard - everything looked tired and the toilets were gross. For this reason I wouldn’t go back again which is a pity as the staff are superb and the pizzas were great.

01 November 2023 we off to see a show so food first pizza hut NO was told you have to order on your phone pay on your phone ma's aswell stay home do it yourself you think we walked out never to return so went to pizza express bad move was not worth getting

Its okay. Pizzas are what you expect. The place is nice and clean and the waiting staff pleasent. You can order online or via your server. Sadly post pandemic the salads seem to have a lot less variety. Pizza hut is expensive for what you get, but if you want to have exactly the same thing you get in any other Pizza Hut in the UK it is fine. Sometimes with kids it is good to have predictability. There are steep steps down to the restaurant, so not ideal if you have a disability.

On arrival we were met by a young lady who was welcoming and asked where we would like to be seated once there we were advised that ordering would only be done online which was alright for us but maybe not to others who have a hard job at the technical side of using there phones plus it felt like the service was trapped in a covid boundaries settings. The food was fresh and delicious including the dessert of ice cream and some form of sweets in shakers which felt like they were there for a while by that I mean rock hard. The quick notice to food on the floor was met about 15 mins after someone dropped it and the poor family nearby who was seated on a table for six just to have a wonky table as they were about to sit down and eat as a family the manger come out and swooped the table and the exact same thing happened where in the end the family was asked did they want to move to a table without the off balance wonkiness also some lady with her daughter got charged for something she hadn’t ordered the hygiene of the bathrooms wasn’t the best maybe give them a bit of a clean small things help.

The restaurant is sited at the entrance to the pedestrianised area close to the castle. We should have been warned by the debris at the entrance and down the flight of stairs to the door leading into the dining area. It is consequently not suitable for wheelchair users or those with a mobility problem. You are requested to wait at the entrance and after about 10 minutes a staff member escorted us to the upper floor dining area. This was a poor choice as two tables away, a diner was shouting on his phone and using foul language until reminded that there were other diners including children. The dining area was very clean and staff wiped down each table after use and spillages were quickly dealt with. We ordered a Goat salad and a hot meat pizza and although we waited a while (about 25 minutes) this may have been due to a packed diner. It was noticed that a number of people were turned away due to some items not being able to be replenished. The salad bar was limited and we were unable to add any salad items after the first visit. My pizza was hardly "hot" and I was pleased to come to the end and left a portion. The staff attitude among them ranged from surly to really pleasant and we were pleased that the staff member for our table was the more positive. It was considered on the expensive scale especially with the food limitations.

Small restaurant all tables squashed in. Needed to order from QR code but tried 3x with no luck, great customer service from manager who came to take our order as we were having issues - food arrived very quickly!

We had lunch at pizza hut, the staff were friendly and very helpful, the food was very good.We arrived just before 12, the salad was very fresh and pizza really tasty. we did not know how to use the app but staff were extremely helpful

We came here for a pre-Christmas meal and a catch up. We were served by Mia who was fantastic. She was very much in the Christmas spirit and made us feel welcome. She waited until we were ready to order and was very chatty. The meal for one deal was really reasonable and included a bottomless soft drink. I'd definitely come back to this Pizza Hut: thank you, Mia :)

Very disappointed that the only way to order food is via the Pizza Hut app and pay via the app also. I thought it was illegal to not accept Coin of the Realm. Being a pensioner, I have little to no knowledge of technology and yet, I was forced to order my meal using my mobile phone. I should have been able to order food through a member of staff and pay in cash. Come on Pizza Hut, not everyone is young, us oldies also have to eat.

The staff Matthew and Amy were so lovely. The food was really nice and they had loads of vegan options. 100% recommend

Completely disappointed with our experience here. We went for dinner at 9, the restaurant shuts at 10, and we were greeted unwelcoming at the door. They asked us to hurry up more than once and despite paying for unlimited salad bar, the salad was packed away at 9:20. As three young girls I feel that we were overlooked on our business and will never be returning here. Food was okay but evidently delivered at different intervals to quicken our exit. Waitress was okay. The manager was rude and ungrateful and I could not recommend this place any less. To top everything off the ketchup exploded on me at the table as it was full of water. Not a great way for three students to spend £50!!

Hadn't been here for years but fancied pizza so my Wife and I decided to pop in. We have a Tastecard, which is accepted here and therefore would save us some money!We were greeted warmly by Adam who seated us, gave us menus and explained all options to us with enthusiasm and a smile on his face. Throughout our visit, he was extremely friendly and courteous, and seemed like a guy who enjoys his job and is keen to make customers enjoy their visit. You can't ask for more from a member of staff, and I speak as someone who works in the same industry myself.Adam is a credit to the profession and to the company and we both felt he had made our visit extremely enjoyable. Oh, and the food, and more varied soft drinks selection than most places, was very nice indeed!We will certainly be visiting again on our next visit to Cardiff.

Absolutely disgusting. From first walking into the toilets that looked like they had faeces growing on the walls to being sat at the table being asked to use the app for ordering in a place with terrible WiFi and null signal, it was appalling. Since leaving we have all left with different stomach issues, there was a hair in the chips but the staff were so sparse we couldn’t complain let alone the pizzas being barely cooked with the cat food chicken toppings and texture of a frozen pizza, save your money with a cheap frozen pizza from the shop! Salad bar was empty, we didn’t even know we could walk up to the unlimited drinks and help ourselves after purchasing. Wouldn’t recommended and stay clear! Not even the homeless touched our left overs. Eat at your own risk.

Earlier this year I took my nephew's to The National Museum of Cardiff for a few hours. After the museum the boys chose to eat at Pizza Hut on Queen Street. We were greeted by a friendly waitress who cleaned the table before we were seated. The children opted for pepperoni and margarita pizzas with a side of garlic bread and chips. The food arrived quickly, was cooked perfectly and tasted great. For dessert we had ice cream. The meal was value for money especially as the children ate it all. Once we finished eating we finished the day with some shopping at the many shopping centres, indoor market and arcades

Lovely pizza which was quick and hot. Friendly staff. There was a baby that kept screaming which was a bit annoying at times but otherwise okay.

Super lunch, service was A1, staff worked so hard and are polite and helpful. Thank you for a great experience!!

Ordered a pizza. Cookie dough & sides The pizza came eventually stuck to the roof of the pizza box and had been drenched where the Uber driver didn’t bother to close his bag when bringing the food to the house and probably from the restaurant, it was raining so badly too.. contacted Uber and they didn’t do anything but spoke to Pizza Hut themselves and even tho it wasn’t there fault. I had the manager John give me my same order and sorted it all out while Uber just don’t even reply to you. 5star for Pizza Hut. -1 star for Uber

Read alot of nevative reviews prior to my visit however had a gift card so order a pizza anyway. Veggie supreme pizza was ordered to share and was thoroughly enjoyed. Not only was the service brilliant when collecting but the pizza was very delicious.(plus not greasy and full of cheese like other reviews say) - -see picture! Thank you very much :) will reccomend!!

Fui a Pizza Hut para almorzar. Lea un cartel que decía que el buffet "llegaría pronto" sugiriendo que no estaba disponible, lo cual nos decepcionó, ya que esta era la razón principal para ir. Sin embargo, un miembro del personal explicó que todavía hay un buffet recién hecho de una manera más amigable. Se tomó el tiempo para explicar cómo funcionan los pedidos y el menú y se aseguró de que estuviéramos contentos con el lugar donde estábamos sentados. Otro miembro del personal (¿posiblemente el gerente?) También nos recibió. El sitio para pedir la comida fue fácil de usar y la comida llegó muy rápidamente. Nuestros servidores no pudieron hacer más por nosotros y fueron muy amables y pacientes. Después de la comida, los dos miembros del personal se aseguraron de despedirse de nosotros y nos ofrecieron ayuda con las escaleras. La comida era muy buena, pero el personal realmente hizo nuestra visita con su calidez y nos hizo sentir como si estuvieran felices de estar allí.

When enter into the restaurant. No welcome over 5 minutes. First impression is bad Atmosphere also not good I will not go again

Mi esposa y yo decidimos tomar el buffet, qué farsa, tienes que pedir en línea, parece que no pueden hacer frente, lo peor es que la mayor parte de lo que solías conseguir, ya no puedes, pero tienen el descaro de cargar ¿más? La ensalada era una broma, las pizzas eran terribles, sin sabor y secas, hubiera preferido las de Islandia.El pan de ajo era inmejorable, seco y sin sabor a ajo, no volveremos, no recomendaría comer aquí.

Hola, visitamos Pizza Hut ordenada en línea en la aplicación que tenías que usar para pedir tu comida. Los asientos y las mesas estaban muy limpios. Las pizzas que teníamos eran deliciosas, el personal estaba allí si las necesitabas.En general, una buena experiencia para que mi familia disfrute.

Estrujados como sardinas después de hacer cola en las escaleras. Nuestra mesa (cabina) no estaba limpia, pegajosa. Tienes que hacer el pedido y pagar en línea y no es hasta que después de pagar un miembro del personal nos dijo que la mitad de nuestro pedido estaba agotado.Los consejos sobre reembolsos no estaban claros y seguían esperando. . . por mas de una semana. . . para el crédito a mi tarjeta.No hay ensalada disponible más que un plato fijo.Buffett no está en el sitio web y, a pesar de ser anunciado, hasta las 3 pm (llegamos después de las 4), la mesa de al lado nos sirvió y la reponieron varias veces mientras estábamos allí.Tampoco me gusta el hielo en mi bebida, no hay opción para quitarlo y el vaso estaba literalmente lleno.Comimos lo que nos trajeron rápidamente y nos fuimos rápidamente.Si 0/5 fuera posible, eso es lo que obtendría.Debe ingresar su dirección de correo electrónico al realizar un pedido en línea. Desde entonces recibí un cuestionario a pesar de no registrarme para marketing o acoso.Esto es un completo contraste con nuestra sucursal local que hemos visitado desde la reapertura.

Amazing food friendly staff and great atmosphere. Very clean restaurant, the team are a credit to the store

Fuimos para el almuerzo buffet. La comida parece ser peor cuando está en el buffet, no estoy seguro de por qué. La barra de ensaladas que se incluye siempre es buena, ya que rompe las bases grasas de la pizza. Las bebidas gaseosas recargables siempre son una ventaja.Parecía un poco ocupado, pero la cantidad de pizzas que sacaban no salía lo suficientemente rápido.

Vinimos aquí el día del boxeo porque todo lo demás estaba cerrado. Me alegró ver opciones veganas en el menú y el servicio fue bueno y agradable. Compartimos una pizza de Jackfruit Bbq, Nuggets, Cheesecake y Sweet Bites. Todo estaba bastante bien, así como el bar de ensaladas.

Great visit, Matt was amazing. Good gluten free options, lovely ambiance, quick and tasty food, would return. Steep stairs to get down though.

Walked in place wasn't too busy. Most tables has dirty crockery on. Shown to a table that had some kind of sauce over the seats. Shown to another one. Went to get a bowl for the salad which was rank. The first bowl had mayo all over the bottom. Had to go through 5 more bowls to find a clean one.Pizza was greasy and soggy.Unless you want to catch anything I'd stay away from here. Completely minging.

Took a group of 25 school pupils here today. If I could give more than 5 stars I would. From point of booking, they could not have been more helpful! Pupils really enjoyed it, and were definitely full up for the 2 hour drive home!The manager and the gentleman who was serving us (sorry I didn’t get their names) were just brilliant!!

Been here a few times and the service is excellent! Nice polite young lad on, didn’t catch his name. Great food as always and my family is happy so thank you Pizza Hut!

Amazing food and service would deafo come back . Loads of different choice of fresh pizzas and salad

Not been to a Pizza Hut for years, so forced ourselves to come in for an early dinner. The pizza tasted good and I’ve always liked the salad cart, but really couldn’t get over how expensive it was.I assume there are vouchers available to make it more palatable, but if that is the case, why not just bring the menu price down. Can guarantee we won’t be back for a long time.

Not had a pizza hut meal for years. Wow this place has really changed for the good. Had an amazing 11 inch loaded crust pizza. I can definitely recommend that you try them they are worth it now.

Been here a few times now and John is amazing! You need staff to cover the restaurant! He can’t cope on his own! Food and service is great but is great but I think the manager needs an extra pair of hands outside.

Popped in for a family treat. I'd seen the "feed the family for £40" advert. It was brilliant. There's a new ordering system; pay at the till, which stream lines the process. The meal deal was a bargain!! The real treat was Jordan D who was manning the fort solo and absolutely nailing it, a credit to the company :)) :))

Went to Pizza Hut for the lunch buffet in a group of 7. service was good but the good was average nothing special but not really bad just average. The buffet was a good price of around £7 each and offered unlimited pizza salad and two different pastas. However we would not go back again just because it was so underwhelming.

adorei o buffet livre de saladas, pizza gigante e muito gostosa, ainda tomei a famosa cidra galesa! voltaria com certeza

He estado en este Pizza Hut dos veces y cada vez fue muy mal servicio. La primera vez que el servicio fue lento, pero de todos modos estaba ocupado, así que pensé que les daría el beneficio de la duda en este caso, pero cuando fui por segunda vez, arruinaron mi pedido y me dieron una pizza completamente diferente que ordené. Sin embargo, finalmente me dieron una pizza correcta, pero solo lograron unas cuantas rodajas ya que estaba demasiado llena después de comer la otra ya que tenía hambre después de un largo viaje en tren desde mi viaje a Bournemouth. He estado yendo a Pizza Hut durante muchos años y este es sin duda el peor que he visitado. Nunca volveré de nuevo.

This restaurant is near castle and in Basement. Women manage this restaurant and Good hosts. We wanted Glutten free vegetarian Pizza & they prepared as per our requirements. The vegetables salad is served free & unlimited.

Vine aquí para el almuerzo y me sentaron rápidamente por un personal amable. La decoración es agradable, pero como está en la planta baja no hay luz natural ni ventanas, así que se siente un poco oscuro. Las pizzas son normales, hay mejores pizzerías cerca, pero el buffet de pizza es una buena opción, ya que es un precio razonable. El servicio es eficiente y bueno, aunque parece un poco corto de personal a veces.

Estaba en Cardiff y decidió llamar para el almuerzo buffet. El servicio fue servicial y amable. Explicó todo lo que necesitabas saber. La comida estaba bien, nada especial y quizás podría haber sido un poco más caliente. Las nuevas pizzas salieron no mucho después de haber elegido la mía, por lo que realmente tuve mala suerte. Era bastante tranquilo y en general llenaba un lugar. La elección no era mala y la ensalada si quería más bebidas gaseosas ilimitadas. Consigue lo que esperas realmente.

Comida increíble y servicio al cliente. Estuve aquí unas cuantas veces y siempre espero lo mejor y obtén el 100%. ¡Hay un gerente que siempre me hace reír y es excepcionalmente bueno en su trabajo! (Hombre mayor, cabeza calva y barba). Creo que su nombre es John. ¡Regresaremos con regularidad ahora para rellenar refrescos, ensaladas ilimitadas y esa hermosa pizza con jamón y piña! ¡Jaja! Gracias Pizza Hut.

Stopped in for a quick bite to eat on a family day out, food was decent and service quick. Service was what you expect walking into any pizza hut and the place was. Clean and tidy.

Fancied taking pizza back to our hotel and stumbled across this place. Fairly busy with a few groups in whilst we waited. Decent deal to take away included two large pizzas and two sides for about £23 I think. Got a Hawaiian, meat feast, cheese bites and onion rings with dips. All very good, fresh and tasty

We visited at 7pm on a Saturday, just 2 of us. We weren't greeted and took it upon ourselves to find a table. Here you order at the bar and help yourselves to cutlery etc.

Really great restaurant. The food was tasty. The unlimited salad was great. Staff were helpful and friendly.

Although there are plenty of independent and boutique pizza restaurants in Cardiff, we called in here due to time constraints and were pleasantly surprised.

My husband and I stopped here for lunch on a friday at about 2pm and although it was busy we got a table and stuffed our faces. We paid £6.99 each for their lunchtime all you can eat buffet and werent disappointed, the pizzas were delicious with a good variety. The salad bar was plentiful and the pasta was good too. We both had the refilable soft drinks which came to £5 something so wasn't very reasonable all round. We definately got our moneys worth. Given how busy they were and having an all male staff the place was kept clean and tidy. And the fact you pay before you eat meant that we weren't waiting around for the bill and could leave as soon as we wanted. I hope it is as good the next time we visit.

Yo mismo y un amigo nos dirigimos a la ciudad para tomar una pizza de cucharadas rápidas sin darnos cuenta de que Gales contra España y la ciudad (y todas las cucharas) serían aplastadas, así que decidimos probar Pizza Hut y ver si podíamos conseguir una mesa. Al llegar poco más de una hora antes de que comenzara el juego, el lugar estaba lleno de fanáticos del fútbol, ​​pero nos dieron una mesa de inmediato. Tanto yo como mi amigo somos camareras y entendemos las presiones de trabajar en un lugar como Pizza Hut y nos enfermamos y nos horrorizamos por la forma en que actuaban otros clientes. Muchos de los que ordenaron después de nosotros mismos (60 minutos antes del inicio) se quejaron con el personal y subieron a la cocina menos de 30 minutos después de realizar el pedido. ¿Al pensar que las personas tendrían la sensación de darse más de media hora para comer, cuando vaya a comer un día del evento? ! ¡Aparentemente no! Con otros clientes abusando de abusar verbalmente de los miembros del personal que hacían lo mejor que podían (teniendo en cuenta que no hay muchos), nos avergonzamos de estar rodeados de estas personas. Use su sentido común y tómese al menos una cantidad normal de tiempo para comer en un día de juego y NO maltrate verbalmente al personal y exija reembolsos cuando haya recibido un brillante servicio al cliente de personas que están haciendo lo mejor en su trabajo de bajo salario. Disfrutamos muchísimo de la pizza y nos gustaría enviar un ENORME bien hecho al personal de Pizza Hut, especialmente al joven camarero de turno y al personal de la cocina en ese momento. Usted estaba bajo mucha presión y lo aceptó. Olvídate de los otros clientes. . . ¡Obviamente nunca han trabajado en un restaurante! Suerte ellos ha!

Fuimos al bufé un domingo por la tarde, la mesa estaba apretada, tuvimos que pedir en el bar y comprar nuestros propios cubiertos y platos, Pizza Hut está perdiendo consejos con este sistema.

disappointed with the food and the service, would not go back, may be the staff was having an off day but this place wasnt for me

Visited on a break of lecture in Cardiff food was appalling barely cooked chicken on pizza and glasses were unclean the place wasnt busy as still waited over 40mins for uncooked pizza

Fuimos el lunes a la hora del almuerzo para la opción de Buffet, llegó a la 1 pm. Restaurante medio lleno, pero el personal no pudo hacer frente. Las pizzas en el menú del buffet no eran más que maíz dulce, todo tenía maíz dulce, así que si no te gusta el maíz dulce, mi compañero no está relleno. Cuando se les preguntó si podían hacer una pizza de Pepperoni, el servidor dijo 'van rápido', así que seguramente eso significa que son populares, así que hacen más. ? ? La variedad de pizzas que se ofrecía era excelente, el personal no podía producir suficiente pizza para satisfacer a los clientes que tenían la opción de buffet, que era solo de 15 personas. También en el pedido, pidió un helado que el servidor dijo que traería a nuestra mesa. Más de 20 minutos más tarde llegó el batido, prácticamente habíamos terminado de comer a estas alturas. Definitivamente la peor experiencia de PizzaHut que hemos tenido, el restaurante estaba cansado, sucio, el personal no estaba en uniforme, así que no podías identificarlos fácilmente y no podían hacer frente a un restaurante medio lleno. Muy decepcionado.

Seated quickly but didn’t get any information on special offers or the buffet option. After food we asked for a Double espresso and the reply of the waiter was ‘we can’t do a double espresso’. Felt like the waiter was unprofessional as he was stood behind the counter eating pizza and drinking coke in front of everyone. At least go out of sight.. when cleared of our plates were snatched from in front of us.

Before going to the hospital my wife & me decided to have the buffet for £6.99, great value, the pizzas were lovely, & how can you beat the unlimited salad, the staff were very friendly, we enjoyed the food and will be back.

Not the biggest Pizza Hut we've ever been in, but staff were friendly and helpful. Pizza to the usual standard, and lovely salad bar.

My wife and I were looking for a decent restaurant to have a pizza before going to an Ed Sheeran concert in Cardiff on a Friday night.

Done a few pizza huts in my time. Never been a massive fan, but this isnthe best ive been to. Staff all really helpful, which is probably due to the manager being very helpful. Service was the best. Pizza also very good. Highly recommended.

I arrived here after trouble with my mobile forced me to buy a new one not knowing how things worked in a foreign country. My wife and I entered just to refresh ourselves with something to eat and drink. A young manager met us at the door and somehow felt that I was troubled. He took our order and then led us to a table where he askes us from where we came and common questions one asks when he sees a foreigner. I told him what the matter was and taking my new mobile he did his best to find what the matter was. For this I wish to thank him but I don't know his name.

First time at this particular Hut, and probably the last to be honest :( On arrival it seemed ok but a little drab, after being seated although the tables appeared clean they were "sticky". Ordered 2 pizzas and a macaroni cheese as well as drinks. to be fair the ordered food was ok, not amazing but ok, the salad however was very bland and my tortillas were soggy as if they had been there all day...they weren't eaten. The staff, to be fair, were helpful and polite so no real complaints with them.

We were in Cardiff to see Tokio Myers and wanted something quick and easy to eat breforhand so hubby suggested Pizza Hut as we were just walking past. The restaurant is downstairs so couldn't see inside, always a bit wary of eateries you can't see but shouldn't have worried, it was great. The guy who was taking orders and serving was lovely. Helpful, so friendly, he was great! He made the visit , the food was great, pizza arrived quickly, even tho a party of 5 had just placed an order before us. Great little venue.

Really helpful pleasant staff, working really hard to keep food comming hot and cleaning up after customers with a smile and acknowledgement to all. Couldnt fault them or the food. Would have given 5 stars but alot of steps to get in/out of restaurant can make it difficult for people with mobility problems. Definitely return here.

We had to wait to be seated for a long time as the restaurant was very busy. And service was a little slow. Buffet was decent but could do with more choice. The children did enjoy so that was a plus!

Although I haven't eaten at a Pizza Hut for many years, I had always enjoyed their food in the past and so having gone into Cardiff city centre today, I thought I would pay a visit and see whether things had changed. Sadly, things have changed and not for the best either.

The service that we received was amazing! All requests were served with a smile! It was very busy yet we still felt welcome! However our pizzas were extremely tasteless! Which is shocking as a high standard is expected when at Pizza Hut! I have had better pizza in chippy alley ( not a complement) my other half had the pizza with two chillies next to it and there was 0 taste! This is after we paid extra for a 3 cheese blend so it should’ve had more taste! There was also barely any sause! It made us so upset becuase we are both avid pizza lovers! The salad was also empty the whole time :/ Maybe it was an off day! But it will be a long while before I go there again! ... good service tho, thank you for at least having lovely staff!!

First time visiting this Pizza Hut and unfortunately will be the last. It started off positive when we walked in and were greeted and seated relatively quickly. However, it went downhill from there...we decided to order off the Christmas deal menu which included a starter, a pizza and a drink. Me and my partner decided to have bbq chicken wings for starters and when they arrived, there wasn’t an ounce of bbq on them. They were soft however were extremely bland, that said for my partners pizza also. Whilst still eating our starters, one of the waitresses brought over our pizzas and plonked them on the table after clearly seeing that we hadn’t finished our starters. We also ordered a side of fries which were very undercooked and cost nearly £4, biggest regret of £4 I’ve ever spent. Whilst sitting on a small table for 2, our dishes mounted as she couldn’t take the starter dishes back because we hadn’t finished them. We felt like we were being rushed out of the restaurant which made the experience even less enjoyable. Poor service! Whilst on that note, we only seen the waiter who was meant to be looking after us once which was when he took our order, he was too busy flirting with the girls on the table just down from us to check that everything was ok with our meals. Our plates were finally cleared as we had our coats on and were ready to leave, this was when we had to request the bill because we just wanted to get out of there. All in all very disappointed and the 2 stars are for the refillable soft drinks and my partner enjoying the pasta from the salad bar.

Spotted the 50% off student deal on Unidays and couldn’t resist a lunch trip to Pizza Hit in order to make the most of the offer. On telling the waiter (who was wonderfully helpful and great) that we were interested in using this deal, he...

Awful service. No-one available to seat us when we got there, but as it was pretty empty we thought nothing of it and sat ourselves. When the waiter turned up, we asked for the vegan menu and he gave us the regular menu and told...

Poor value for money 3 pizza's, 2 sides, 2 coke, j2O, milk shake over £51. Not even good value with...

They got my order wrong but gave us a free pizza to make up for it . Was very quiet...

Went there with a friend of mine, we both had the all you can eat buffet. Everything was fine, but...

Tamaño promedio de pizza y el bar de ensaladas era horrible, no nachos o pasta! Todo se puede comer helado parecía triste. Servidor sonaba molesto por nosotros sin razón! Aseos en malas condiciones. No será otra vez por desgracia!

After doing our shopping in Cardiff we decided to have the lunch buffet, the staff here are really helpful and nice, for £6:99 each the pizza buffet is excellent value for money, you even have unlimited salad as well, what a choice for salads, they even have pasta and a choice of two sauces, I would highly recommend this place, will go back again well done the staff keep up the good work.

No he venido a comer. Simplemente le pregunté a mi hija de 3 años! Podría usar la habitación un poco chicas como ella estaba necesitando un pequeño y era el entrenamiento de bacinica. Se negaron a venir, a menos que compre comida. Suerte Starbucks fue muy agradable y nos mi niña usar los baños, lo que significaba que tenía que esperar otros 10 minutos, ya que el inodoro estaba ocupada.

Not as big as some of the pizza hut I have been in , staff very friendly , got seated straight away overall looked clean and tidy.You have to ask staff for a code number to use the toilet which is a bit strange but fully understandable as it stops people walking in off the street just to use the toilet

The restaurant is ideally placed on the corner of Queen Street and only a short walk from the Cardiff City Hop on - off Bus Tour stop, so handy if your touring the city and you want to stop for some lunch and rejoin the tour.I stopped off and took up the buffet lunch offer. There was plenty of choice in both Pizza, Pasta and the Salad Bar. The food was of good quality and satisfying. I was seated very quickly on arrival and the staff were both friendly and courteous. I would be happy to use this branch again, when next in Cardiff.

We met up with a friend who'd travelled from Canada to come to Cardiff. Decided on Pizza Hut as it's got a good reputation. This one in Queen Street was dreadful. The music was far too loud! Don't get me wrong we love good music but couldn't hear ourselves! Told a member of staff who's lame excuse was "Oh after the happy birthday announcements I was a bit mad with the volume control" and laughed! Restaurant itself was small and like an obstacle course with stairs and steps everywhere! Staff were friendly enough don't get me wrong and it looked like there were only two serving so I won't hold that against them here. Food was good so at least that was something. Sadly won't be returning.

I had fairly low expectations, I haven't been to a pizza hut in over decade, and the time before that I was a child! My expectations were correct to some extent, the restaurant seemed a little tired, quality of salad was average at best, though service was pleasantly good and attentive.The flatbread pizza was actually actively good, lovely base, fairly average quality ingredients on it but well executed and quite enjoyable.It was cheap, you get what you pay for but I'd say reasonable value for money. I like better quality personally but I cannot complain for the price.

Nice little place this one, tucked away downstairs but quaint. Just popped in for the lunch buffet and staff were lovely and the food was fresh. Great salad bar. My wife had a Gluten Free option which came freshly cooked and was also very good. A bit of a shame that there are no GF options for the buffet though as this pushes the price up but at least we were able to purchase GF.

The food and service were really good but the toilets are disguting. No excuse at all for this as instead of 2 toilets only one was working!! Not good if you have a queue. It was absolutely disgusting. Worse toilet I've honestly seen in Cardiff. Some people base a lot on the hygiene of the toilets and this is totally not good enough. I wont go back there at all. Would much rather go to Mcdonalds no question about it. They've just about got it right!!

The food was really good and I enjoy it. The staff was very good and always happy to suggest various pizzas and many more. great service and very yummy pizzas for any kind of favorites. one day I will get back there for sure :)

We wanted to go here, but the restaurant is down steps into a basement level and the were no signs for advice for wheelchair users, no lifts, just double doors leading to steps and an arrow pointing down the stairs. We wanted the restaurant experience not just a takeaway as we were on holiday and out to see Cardiff. Not very good guys. We felt discriminated against.

Love Pizza Hut and the food and service here was just as we would have expected. Sadly the restaurant is down in a basement and there appeared to be an awful lot of kamikaze flies about the place. We had to abandon one diet coke (luckily they are unlimited) and we spent too much time wafting them off our salads. Found the loos smelled a bit mouldy and I think the underground location needs a good rethink.

Visited yesterday and was seated quickly at a clean table. We all had the buffet which offered very good value for money. Lots of choice of pizzas and fresh salad readily available. Very attentive staff and a very lively atmosphere. We will definitely visit again!

Visited in the easter holidays. Was seated to a table quickly. Had the buffet and new pizzas were put on regularly so plenty to choose from. Only problem was waiting to get a member of staffs attention to pay.

Very efficient attentive staff.As soon as,we walked in a high chair was ready for us along with colouring pencils and small colouring leaflet for grandson. Food was piping hot and delicious.

Standard Pizza Hut in a good location, not enough staff, two ladies looking after all the tables, should be four, as a result of this the turnover is rather slow

What an eventful 5 minute lunch stay.As soon as I walked in the waiter was jolly and friend, asking me to take a seat wherever I wanted in a very kind manner.I placed an order for a buffet which was 'meant to be' £6.99... I got myself some pizza, pasta and salad and took a seat. Straight away one of the guys from the kitchen came to my table apologising saying, "I'm sorry sir, I smelt gas in the kitchen so you'll have to leave the building but you're ok to take all the food in front of you, and you won't be charged for the meal."So I put all my food in the pizza box provided and went off. I hope everything was ok after the building was evacuated?How could I not give 5/5 for good quality FREE food?! LolPS. I did return the fork that I took with me just ask the light bearded jolly guy

Unlimited pizza. Unlimited rip off never enough pizza is supplied and fresh pizza is not replaced till after all the previous pizza has gone no matter how Unappetising it appears. The toilets in this place you need a code to go into. They are vile and cold.. The main dining area is clean but we were sat under a ceiling mounted heater.. we left as we began to feel unwell sat there.As pizza goes pizza Hut is behind in years

The cheese and tomato pizza there is great! No doubt about it! However, that comes at a cost. Because I'm vegetarian, that and the vegetable one (when they have it... ) are the only ones I can eat. This means that because the cheese and tomato pizza is so popular I have difficulty actually being able to eat. It means I have to watch my friends eat meat pizza while waiting hours on end for the cheese and tomato pizza to be restocked in between occasional visits to the half stocked salad bar. It's a great place, no doubt, but it's difficult being a vegetarian there.

I cannot get enough of your salad, especially the crispy onions! But garlic bread on buffet was cold!!!