Pizza Hut in Waltham Forest

Just bizarre! manager needs to ou his game. spent the whole evening entertaining 2 ladies. Didn’t have 2 small kids size pizzas (not sure how) so the lady making the pizzas came out and informed us after our order was taken and went back into make the pizza. So despite being empty and having a manager two waitresses and one person in the kitchen -service was slack. Maybe just get the team together and get a little enthusiasm going. Sometimes helps. I haven’t been in ages. I haven’t been since I was a kid myself and honestly think they need to come into the 21st century a little more (the chain itself). I remember the ice cream factory being amazing, lights, lots of toppings, colourful and bright. Kids went in- it was sad . Squishy ice cream. 2 pots of sauce on the side to squirt and three toppings on a pot. Sad. Banks D.i.Y ice cream

What a disappointment. If this had been my first experience of Pizza Hut I would never visit the chain again. Unlike other Pizza Huts I frequent this one requires you to queue to order and pay in advance. And you can't have any salad while viewing the menu. The ceiling is extremely high which contributes to odd acoustics including a tinny echo. The place looked nearly empty but we had to wait for a table. We were not offered menus to view while we waited, which could have saved time later. Having been shown to a table and told the house rules I then had to queue again to place our order. It was a Friday but the buffet was not being served, so phoned my partner to request a revised order. Once ordered and paid for the food took too long. The pizza was as good as at any Pizza Hut but the salad seemed a poorer less fresh selection than I would expect. At the time of ordering I also ordered drinks. One was a tap water. I needed to ask 3 times for a glass. By the time we finished the pizzas we didn't have time to queue again for desserts, so left.

Arrived at 2.50 queued up for a while ,for a buffet a Mother's Day treat from my son ! Finally at 2.58 the woman said buffet finished 3 !! And she couldn't allow me a buffet as I might eat all the pizza! How bloody rude ! Pizza Hut certainly ain't how I remember it ! Won't be going there again in a hurry !!! Avoid at all cost - Went to Westfield Stratford & had a lovely meal at bumpkins instead .

I had Pizza, fresh salad and unlimited drinks, Cookie dough and ice cream. Polite staff, clean environment and organised space.

My dips did not arrive and my pallet was left dissatisfied, mah attitude was forced sour like limes, mind my rhymes, I've been pushed to the end of tether. My mate Domo was forced to eat his dessert before it melts whilst I was trying rectify this disgusting error (my freezer is broken). Overall cheers for a emotional rollercoaster.

Pizza Hut has been a family fav of ours for years. Leyton Mills being a first choice. Big family we are. 16 of us went tonight only to be really disappointed. Waitress Sandeep was awful. No customer service skills and the manager was no better. At the end day Pizza Hut isn’t what Pizza Hut used to be. Awful experience and never would we go back! Salad is unlimited but the quality of it is not worth eating. Pizza had no cheese on it & the toppings were undercooked and chunky raw. Save your money go somewhere else we’re your service is appreciated

Popped in for a take away pizza..... working lunch.... found staff helpful and able ! I ordered a meal deal, time from order to walking out with boxes in hand was less that 20mins.... Food was piping hot, tasty and fresh . There were kids parties going on but all appeared under control ! The salad bar area was being topped up and cleaned, so quite impressed !

In terms of food quality and service this Pizza Hut is pretty average. The location is convenient and the restaurant is fairly comfortable. Our expectation for a quick and easy dining experience was met. However, after finishing our mains we were in the middle of debating desert before the manager approached us. He asked us how we felt the service was and our response was fairly positive. My assumption was he was about to ask if we wanted anything else but instead he decided to push us to score the service out of 10. After a bit of hesitating we decided on a very generous 8/10. He then proceeded to ask us how we felt the customer service could be improved and be a 10/10. Again, we hesitated and weren't really sure how to respond. Instead we explained that it was a buffet and there wasn’t much room for improvement when it comes to self-service. Instead of leaving it at that he decided to question us further about the service. I don’t object to offering feedback when asked, but there comes a point when a brief conversation is sufficient and you let the customer get on with their meal. It started to feel like an interrogation at this point. He suggested that the waitress had failed to fully explain how the buffet worked and maybe she could improve. We said she hadn't explained anything as she didn't greet us or show us to the table. His response was I'll take her aside and have a word with her so she can improve'. We emphasised that it was that young man who served us. To which he seemed to ignore and proceeded to ask if the app was explained to us. Again we said 'no' to which he decided to blame her again and then spend another few minutes explaining how the app worked before leaving us alone. We were a bit baffled to say the least. He went over to his staff and our assumption was he would pull them aside and have the conversation after we finished paying the bill and departed. Instead he decides to tell her in full view of us on the other side of the restaurant and made it abundantly clear that it was our feedback. I believe in this kind of situation a level of discretion is required as telling your staff with customers still present is embarrassing for both parties involved. She looked over at us puzzled and quite rightly so. At this point we decided against dessert and wanted to get out ASAP. The waitress made her way over to us ready to settle the bill. I asked her if everything was alright and explained the situation and not to listen to any negative feedback he may have given her. She didn’t seem too bothered by what had just occurred but I suppose she could really say much with her manager so close by. The low score is not a reflection of the food or overall service. Before the manager decided to 'have a word' our dining experience was sufficient. This was truly a standard Pizza Hut buffet in the same vein as having a McDonald's or any other fast food. It's hard to say it's anything more than good. You get what you pay for. I’m sure feedback is important to management but there are more elegant ways to deal with feedback instead of making your staff/customers feel awkward and embarrassed in the process. We left feeling truly uncomfortable for an extended period of time afterwards.

Le service est déplorable, nous avons du attendre deux heures pour avoir huit pizzas. La commande à été mal prise et il demande toute sorte d'informations personnelles par téléphone qui ne sont pas nécessaire pour commander des pizzas

Decided to pop along to pizza hut to celebrate my daughter's 8th birthday. We spent over 150 pounds but for our money we were disappointed in the quality of food and the service given. My eldest daughter found a hair in the sloppy potato, which was more mayonnaise than potato. All of the containers for the salad were empty and we had to wait for them to be filled after letting the assistant know they needed filling. The timings between food was lengthy. They served the sides as starters. The area was cold due to a window that did not close properly. Half the pizzas were overcooked with burnt edges. Decided not to go for a desert after a very poor service. Only one male Asian man who served us actually spoke with a quiet polite tone and did his best to salvage our experience. Even then we felt that we wouldn't visit again.

Honnêtement, nous avons commandé ici car il y avait une offre intéressante sur leur site. Le livreur est arrivé à l'heure ce qui est vraiment top, par contre la qualité des pizzas n'était pas au rendez-vous, mais vraiment pas ! Je ne recommanderai pas là-bas

We visited the Pizza Hut with family. We waited at the desk to be seated while people behind us were seated. Explanation that was provided was that we were a party of 5 and that section was covered by someone else and this lady only covered a small portion that couldn't seat 5 people. After about 10 minutes wait, we were seated. And the waitress looking after our table disappeared again for 10 mins. We were a family of 5, 3 adults and 2 children. Among us we ordered 2 large pizzas, 3 sides and five drinks. Approximately another 10 minutes passed and the waitress returned with 4 salad bowls. I said there were 5 of us and could we get 5 dishes for the salads. Her response was ' For each large pizza you only get 2 salad bowls so I can only give you 4'. At this point we were getting rather tired of the poor service. Time was now about 30-35 minutes from arrival (nearly 9pm and kids were getting tired). We take the 4 bowls and as my little one was only 6, I decide to share a few cucumbers with her. After getting some salad, and returning to the table - we realise that there were no cutlery and the waitress had disappeared yet again. We waited for a little bit longer and decided to leave. Won't be going back there again. Kids really love Pizza Hut - perhaps not this specific location.. !

The staff is quite okay but the manager/owner is very unfriendly. Doesn't help his staff at all. Just stands there while there is a huge waiting line. Lets the food sit and become cold. Is very rude, simply walks away if you ask how long it still takes after waiting 30 min for one pizza. The pizza itself is very greasy, the oil just drips off. Don't recommend this at all. Next time we'd rather go to KFC which is next door.

Booked my sons fifth birthday party there it was a pizza making party and there were only two members of staff working that day. The party host was really helpful and she catered to all our needs despite the restaurant being very busy. The table was already set up, the tablecloth set, balloons blown up just for the party. The party host gave all the children their own pizza making chef hats, and my son, who's birthday it was, received a special apron to wear whilst making the pizza. The children enjoyed making the pizzas and choosing their own toppings. They were given salad bowls to put their salads and were also able to help themselves to bottomless drinks. The pizzas then arrived but we had a short wait for the fried which arrived after. Ice cream was also included and the kids were really happy because they were able to put as much ice cream that they wanted and toppings such as sprinkles. Overall, a nice birthday and my son was pleased.

Typical Pizza Hut food. Reasonable price (if you get a deal), fast collection or delivery. The till area looked a little dirty the last time I went in though - not sure how the kitchen looks.

We went to pizza hut for a group lunch, and had trouble with our waitor from the moment we sat down. The two of us that arrived first sat at a six-person table and when the waitor asked us what we'd like, we said we were waiting for friends. She just asked us what we'd like again, and we told her we were waiting for three more people but ordered some drinks. When the rest of our group arrived, we could see her standing behind the till eating. When we finally caught her attention, we ordered buffets and some sides. She asked if we were not having buffets but wanted sides, and I don't get the feeling she was really paying full attention at any point. She brought our sides one at a time, despite them being all brought from the kitchen at the same time. The menu was very detailed with plenty of vegetarian options. When we got to the buffet there were not all of the options from the buffet menu, which was not made clear on that menu. In fact, one of the pizzas in the buffet was not in the menu at all, not even on the main menu. The restaurant was fairly quiet, so the first slices of pizza we picked up were not as hot as I would have liked, but the nice slices were piping hot. The salad bar was well stocked but not particularly interesting and had probably been out all day, as the lettuce was a bit limp. After the good listings in the menu, it was very disappointing that none of the pizza or pasta in the buffet and none of the salad was labelled at all. Most of the salad was recognisable, but the ingredients in the pasta salad and similar things are not obvious. I could identify which pizza was which, but I overheard another customer ask what they were and the waitor wasn't sure. It doesn't sound like a big deal but it's vital if you have allergies or dietary requirements. The waitor asked one member or our group if we were getting any more buffet, and when she said no, the waitor began to take all our plates. Some of us weren't finished eating, and she left our plates. What happened next was shocking - the waitor brought us the bill even though none of us had asked for it. When we told her we hadn't asked for it, she argued with us! One of our groups said we didn't ask for the bill and we might want dessert, to which she asked us what we wanted for dessert and rudely told us we better hurry because dessert needed to be cooked. Bear in mind the restaurant was half empty and it was lunchtime, so our table wasn't needed and they weren't closing soon. We felt so badly treated. Our last two empty buffet plates were not taken at any point, and she avoided our table after this, except to show us an extremely fake grimace of a smile. We had a look at the dessert menu and decided not to get dessert, joking that with the service we'd had it'd be tomorrow before we got it.

Pizza Hut has plenty of food for the hungry and thirsty. As an all you can eat you need to be measured. Had the salad to start and various bits of pizza. All of it was good f not spectacular but hey I liked the place.

I went to Pizza Hut at Leyton Mills last night. It gave a very cold feeling. The Windows were drafty and we had to move tables. The Salad slection has really gone down hill. It was very basic. I could get a better Salad from my Local Morrison and Sainsbury for £3.00. On the whole not a good experience. The only good thing is have your own water and you can add a dash of quash.

The Pizza Hut at Leyton Mills is a pretty typical example of that chain offering pizza with its various side accompaniments in a familiar and comfortable environment. Pizza Hut is pretty easy to find within Leyton Mills which itself is opposite the tube station. Leyton Mills is a relatively downmarket shopping area containing a few superstores like Asda, B&Q, and TK Maxx. It is a far cry from its origin as Templar holdings. There is absolutely nothing to mark its history at all with the relatively recent change of name from Temple Mills to Leyton Mills seemingly designed to eradicate the historical significance of what had been a wasteland for the longest time.Pizza Hut Leyton Mills is not that busy so seats are pretty much always available. It is a medium sized pizzatorium. Colour scheme and surrounds are a brand standard. It is comfortable.The quality of the pizzas is in line with Pizza Hut expectations. This place produces to its recipe. The quality of the pasta and salad suggests these are not the main options chosen here as they can be undercooked. Buffet lunch replenishes well. It seems to produce more than could be eaten by those present which is always a good thing for a buffet customer. Service is ok. No strong feelings are evoked either way.Opening hours generally start from 1130 though arrival at that time does produce a bit of shock. There is the usual array of additions such as the children's fountain and the refillable soda. On one occasion insects were flushed through the soda pipe, an incident which sparked indifference in the staff member on duty at the time.For those who like Pizza Hut, the one at Leyton Mills is ok.