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3.6

Based on 1.060 opinions finded in 5 websites

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Nº 1123 in 1489 in County Durham

Nº 31 of 63 Pizza & Pasta in County Durham

CUSTOMERS TALK ABOUT DISHES WITH..burntpaycheesecookedchickencoffeepizzaoldpastagarlicmustroundsalad

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Great service with very polite staff. Excellent meal.

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heston w . 2024-11-06

MORE AT Google

I just want to say from a delivery point of view, i have always looked for a local place that does pizzas that are exactly like the ones you eat in the restaurants. Today i can say i am thoroughly impressed. And have found my new pizza place. It’s paper thin crust (which is optional) was perfect and even though it took a little while on delivery it was still nice at hot too eat!! 10/10

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Nia Walker . 2024-11-04

MORE AT Google

i had a lovely server Sophia who made my whole experience there incredible! i’m currently doing a trip around England from Australia and from the food to the environment of the place genuinely could not get any better! i want to thank the kind girl for her hard work and i want to thank pizza express for the lovely food! will definitely be coming in again before i head back home :)

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melisa becic . 2024-10-25

MORE AT Google

Sophia was extremely welcoming and looked after us during our visit. Pizza was great 👍 Would definitely visit again.

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Joyce Brierley . 2024-10-25

MORE AT Google

A pleasant building, a warm welcome and good food. My Fiorentina had a good amount of spinach, the calamari starter was hot and delicious and caffè real was moreish, as always.

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Diane Hellyer . 2024-10-22

MORE AT Google

Staff were friendly and helpful. It was beginning to be a busy Saturday evening for them but they found time to explain the club scheme and make sure I was served quickly before I had to travel. They were also kind enough to fill my water bottle before I dashed for a long train journey. Excellent service. And the food was nice. I appreciated a hot, inexpensive meal after a difficult day. The £8 pizza deal enticed me through the doors. I was welcomed as a single woman dining alone. That's not always the case. Thank you.

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Carrie Thomas . 2024-10-13

MORE AT Google

Visited pizza express in Durham for the first time since moving here and was really pleasantly surprised. Food was great, staff were wonderful even when absolutely run off their feet. Huge thanks to Chris the FoH manager for squeezing us in last minute on a super busy Saturday night.

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Christina Mackie . 2024-10-12

MORE AT Google

The food was absolutely lovely, all I suggest to anybody who orders via Just Eat, Just don't. Pizza Express really did their best to make our food taste great despite it being late due to Just Eat. As my partner said "The dough was lovely and light, he went for the Meatball pizza." My pizza was great lovely mushroom pizza with added goats cheese mwa! Thank you for the gent who handles this situation xx

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Cara Harwood . 2024-10-05

MORE AT Google

ordered doughballs but we're not delivered.

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Dan . 2024-10-03

MORE AT Just Eat

Very busy the night we were there but everything went well.

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Stephen Kerry . 2024-09-30

MORE AT Google

Good pizza but crispy potatoes are not worth the money

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Ellie Paul . 2024-09-20

MORE AT Google

Chris our server was lovely, as well as the food, quick and friendly service it was great!

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Elly Hall . 2024-08-27

MORE AT Google

Never arrived and can’t get hold of anyone .said it was delivered but never arrived

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Charlotte . 2024-08-09

MORE AT Just Eat

The building is characterful. The menu is the standard Pizza Express. You know what you are getting. It is good pizza. Side salads good too.

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Adam B . 2024-08-06

MORE AT TripAdvisor

Were here, 5 people, around 4pm. Were told couldn’t get table before 7pm. The restaurant was completely empty! Don’t know what that was about, but the guy wasn’t interested in having us as customers.

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Pat Manoharan . 2024-07-26

MORE AT Google

No, dough sticks received with pasta

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Frances . 2024-07-14

MORE AT Just Eat

The food was completely wrong, neither the restaurant or the driver would take responsibility. I can’t eat any of this.

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Sammie . 2024-07-10

MORE AT Just Eat

Delicious pizza! Separate vegan menu too.

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Priya Shinghal . 2024-07-09

MORE AT Google

This restaurant was poorly staffed when we visited with only one server. He was knowledgeable about the menu with regard to my special dietary requirements. The problem was the meal. There was little on the menu that I could eat and so ordered a gluten free, vegan pasta dish. There was a big bowl of pasta but It wasn’t well cooked. Some of the pasta was almost raw. There was very little sauce and it was barely warm. It was very unpleasant. My husband ordered a vegan dish which was hot and enjoyable but he had half eaten it before his dough sticks arrived. The whole experience was not enjoyable. I won’t return to Pizza Express.

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Esther S . 2024-06-08

MORE AT TripAdvisor

The food is cold, and the wait was too long. I could not contact the courier, and he drove in the opposite direction to my location once he had picked up my food. I want a refund.

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Eleanor . 2024-05-22

MORE AT Just Eat

Visited as a treat due to getting a voucher. The service was good and we had our food order taken swiftly. The pizza was delicious and had a crispy base. I would definitely have that pizza again. It was a little on the expensive side in my opinion but still good.

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J C . 2024-05-19

MORE AT TripAdvisor

My waiter went above and beyond for me, love you j dog

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Adam Blair . 2024-05-18

MORE AT Google

He drove to multiple different deliveries in the opposite direction. When it eventually arrived he was rude and didn’t care and the food was ice cold

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Helena . 2024-05-05

MORE AT Just Eat

I paid for extra chicken and olives. There weren’t any extra - I had 6 olives The bread sticks were burnt. Awful

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Sian . 2024-04-30

MORE AT Just Eat

Amazing food rewards if you have the app free food regular

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Emma Baker . 2024-04-21

MORE AT Google

Went to Durham pizza express. Adam was great , friendly and made our dining a little bit extra. Lovely place We sat at the window and enjoyed the show.

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Nicola Strasser . 2024-03-30

MORE AT Google

This order hasn’t been delivered!!!! We are still starving and have paid over £30 for NOTHING!!!! I’m furious!

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Helen . 2024-03-09

MORE AT Just Eat

Lovely experience all around. In Darlington, we don't have a Pizza Express - we have only a Domino's, Papa John's and a few other Kebab/semi-pizzeria places, with only a couple of high quality pizza places. This was a breath of fresh air - the cheese was soft and stringy, the crust was light and chewy, and the dough balls were fantastic, with the inclusion of an actual tub of garlic butter novel, though very heavy. I wish I could go there again, but I live too far away. The customer service was wonderful - extremely prompt response, service with a smile and telling me it was with "chef's compliments", I was very flattered. If there is one qualm I have, it is that I wish the pizza was bigger.

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UltimatumNo5 . 2024-03-06

MORE AT Google

Ordered food at 5:30pm and food didn't arrive till 8pm.. the time was originally to be delivered at 6:20 and kept getting pushed back. On top of that food arrived absolutely freezing!

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Courteney . 2024-03-01

MORE AT Just Eat

Visited on a Thursday lunchtime in half term. Was only a few tables occupied. Service was average. Given. Choice of two tables near each other. I imagine when it’s busy it would be very impersonal as tables are very close to one another. We ordered the garlic bread with cheese as one of our starters, we intended to share this but it was so small it wouldn’t fill a toddler, I would probably avoid this choice I have never had a garlic bread as small. Ordered the lemon chicken wings also but they had no taste and were extremely greasy. Mains I ordered a large Romano style pepperoni- it was extremely thin and again not filling. When we left my daughter went to get a desert elsewhere as was still hungry not what you would expect after a 2 course lunch.

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TC Travels . 2024-02-27

MORE AT TripAdvisor

Waited over 2 hours from originally ordering for my food. Over an hour late

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Joshua . 2024-02-10

MORE AT Just Eat

Fine pizza and good service but it was mostly empty so felt a little weird lol

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John Bransfield . 2024-02-10

MORE AT Google

Fantastic food and the most welcoming and attentive service!! We even had a party of 28 and they kept everyone happy.

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James Nutting . 2024-02-04

MORE AT Google

This was far from restaurant quality food. The toppings were scarce and had very little flavour. The food took a surprisingly long time to reach us once dispatched, 20 minutes to travel 3 miles) and was cold when it arrived. The mushroom pizza appeard to have one 1 mushroom on it and the etna had aproximately 10% topping coverage. Very disappointing. Would not order again.

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Sam . 2024-01-26

MORE AT Just Eat

Lunch today at pizza express in Durham City. Pizzas were absoloutly amazing. Great service . Manager very friendly and professional. The building is beautiful. Will be returning. Thank you.

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kim ogden . 2024-01-26

MORE AT Google

Food was over an hour late and when it arrived was stone cold

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Fergus . 2024-01-24

MORE AT Just Eat

Most of the food cold, the chicken gave a lot to be desired, very poor quality not breaded on all sides. I couldn’t actually tell what it was at first. Also was unevenly cooked kind of burnt on some edges and then tasted just as terrible as it appeared.

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Will . 2024-01-14

MORE AT Just Eat

The pasta and chicken were undercooked and were delivered cold. The bruschetta had an insane amount of pesto poured over it and the garlic butter dough balls were delivered with no garlic butter.

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Tee . 2024-01-07

MORE AT Just Eat

fresh and very tasty, the staff here is very freindly and accommodating

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IA K . 2023-12-12

MORE AT Google

It's pizza express... So internals are clean and cafe like... Pizzas were good. Staff friendly, helpful and attentive

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Ray Budynkiewicz . 2023-12-11

MORE AT Google

Ordered at 18.10. Rang restaurant after 2 changes to delivery time. Pizzas were obviously ready but was advised just eat didn’t have many drivers. Took 1 hour 45 minutes to come - stone cold. Had to heat up in oven, making them dry and brittle. Dreadful just eat experience!

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Janet . 2023-11-28

MORE AT Just Eat

The pizza base was very thin and cold and the starter was cold too. We ordered before and it was ok.

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Imola . 2023-11-25

MORE AT Just Eat

Pizza Express delivering to me is going to be dangerous.

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Ash . 2023-11-12

MORE AT Just Eat

Phoebes service is friendly, polite and bubbly :)

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Katie Stoker . 2023-10-14

MORE AT Google

Had a meal with my sister during my visit to Durham centre and we had the pleasure of having Phoebe as our assistant. She was cheerful and chatty and really made the experience thoroughly enjoyable. Great work Pizza Express for finding brilliant staff. It makes for a more special experience, will definitely recommend to others🙏🏼

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Biglad Xx . 2023-10-06

MORE AT Google

I came into this particular Pizza Express looking for part-time work - but figured I’d try the food and service first and I’m glad I did. The Fiorentina pizza was remarkable as usual - a great classic! HOWEVER. The service was particularly concerning. The waiter initially was rather pleasant - but I had to walk up to the desk to give my order as he seemed to be having a little snooze behind the bar; rather dangerously he didn’t ask about allergies (I have a few lethal ones… and having worked FOH before I’m pretty sure you always ask!); and finally, the chefs really seemed to dislike him since they kept shouting “service” and he wouldn’t come… The sauce that came with the polenta chips was also something that had more in common with drain cleaner than the tomato/basil it was supposedly made of! Extremely bitter, almost an emetic, looked and tasted like liquefied moss. Not to mention how the chips seemed to be microwaved (and weren’t cooked at all - really mushy!). Probably not going to apply for work here… unless they seriously improve the quality and care put into their restaurant service!

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Avesta . 2023-10-02

MORE AT Google

Lovely evening out with friends and great service from Phoebe

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Dan Forster . 2023-09-30

MORE AT Google

Ordered pizzas at 5pm, arrived at 7pm cold, never again will I order.

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Stuart . 2023-09-29

MORE AT Just Eat

Allow me to tell you the legend of Phoebe: the greatest waitress I'e ever met... On that chilly September evening, my wife and I stumbled upon Pizza Express in Durham City Centre She welcomes us with a smile that burned brighter than a thousand suns She showed us to our seats and bedazzled us with her encyclopedic knowledge of pizza and pasta dishes She already knew our order, her warm eyes gazed into my soul and she read me like a book She brought the pizzas to our table with the elegance of an Olympic skater, leaving us speechless And the food was incredible, my wife's pizza was so good it saved our marriage As the restaurant filled up, any normal person might have succumbed to anxiety, but not our Phoebe She handled the chaos with bullet-proof confidence When she handed me the bill, I felt compelled to ask how we could repay her for her god-tier skills Her request? A humble review Well, here it is, Phoebe And to the powers that be at Pizza Express, I implore you to promote this pizza prophet and give her a salary that matches her superhuman talents We are unworthy of Phoebe's greatness!

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Jack Dryden . 2023-09-29

MORE AT Google

Phoebe and Andy were brilliant! Great service guys, thank you.

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Aiden Neville . 2023-09-29

MORE AT Google

Amazing staff, always welcoming and lovely food little pricey but food is still delicious

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James Colleen . 2023-09-29

MORE AT Google

Went for a meal on Tuesday and we were really happy with the food and service. Andrew who waited on us was super friendly and attentive. Excellent

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Madeline Money . 2023-09-29

MORE AT Google

When food arrived it was cold. Will not be ordering again.

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James . 2023-09-29

MORE AT Just Eat

Nice food, and great service from Phoebe. Thank you!

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Emily Childs . 2023-09-28

MORE AT Google

The pizza was lovely, although I found the base to be very thin, but the size of the pizza kept it filling. It cost around £15-17 for one pizza which was far too overpriced. In total for two pizzas, with VAT, and a tip, and £12.80 off through the app, it still cost us £31.81. Much too expensive, nice for a treat but won’t be going back anytime soon.

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Rachel Broom . 2023-09-21

MORE AT Google

Asked for a Table for two, was told the table nearest the door was the only they had so we accepted it. Two minutes later another couple came in and were directed To a really lovely placed table, same thing happened a few minutes later, yet nobody had left in that time. The waiter walked past several times us and simply ignored us. I asked if we could order too which he barked ‘two minutes! Two minutes! He then came to the table NEXT to us and took their order. Rubbish service-average food if it’s the same as other pizza express resistant-and disgusting behaviour. NEVER AGAIN-AVOID

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babyjohnson . 2023-09-17

MORE AT TripAdvisor

I would just like to say what a pleasure it is to visit Pizza Express in Durham City. The service is always brilliant with very friendly, helpful staff. The food is the best I have had in any Pizza Express, especially the Calimari. Special shout out to Andrew who served us the past few times.

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Vicki Harrison . 2023-09-08

MORE AT Google

Had another lovely meal here with my wife. The food delicious as always and great staff.

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Stephen Ramshaw . 2023-09-08

MORE AT Google

Food came quickly, and was very nice. Decently priced for the food that came. Dough balls are a must!

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Juggy . 2023-09-02

MORE AT Google

I paid £2.50 for quorum on my pizza which was missing

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zoe . 2023-08-28

MORE AT Just Eat

The food was pretty disappointing. It's difficult to do pizza badly but mine seemed to be a little undercooked. It wasn't busy so no need to rush food prep. Another really annoying thing is the different menus. The one posted outside listed prices for standard pizzas. Once you are inside the menu lists the more expensive pizzas.

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Steve M . 2023-08-23

MORE AT TripAdvisor

A nice afternoon stop off with family. Food was delicious as always and the service from Adam was great. Very friendly and fast service. Thank you

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Amy Suffolk . 2023-08-21

MORE AT Google

My husband is quite keen on Pizza Express and I have something against it (can't remember why) but we went today and it was very nice! Staff were polite and the food was lovely. The restaurant is a bit tired but it has been there a while.

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Maddy Bloomfield . 2023-08-19

MORE AT Google

nice but they didnt have pineapple and ham pizza

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Alec Goulding . 2023-08-17

MORE AT Google

They found us a table for 9 at such short notice and did a great job. All staff were fantastic. Thank you so much for looking after us on such a wet rainy day. They couldn't do enough 😊 Definitely recommend 👌

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Master Splinter . 2023-08-04

MORE AT Google

Food was good as always but service was extremely slow and dismal , don’t think we’ll be going back to this branch

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stuart clark . 2023-07-31

MORE AT Google

The food and service are always very good 😊

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Anna Maciagowska . 2023-07-30

MORE AT Google

First time coming here and I will definitely return! The place is so clean, the service is impeccable. The food is absolutely beautiful too, not to forget it’s a child friendly place too! My 2 year old son had a pizza and he’s usually very fussy, he ate more than half🥳 Price is reasonable for what you get. Can’t fault the place.

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Deniz Kaymaz . 2023-07-30

MORE AT Google

Fantastic service from Ewelina! Drinks, starters, mains and deserts arrived super quick and everything was absolutly delicious!! We came in with 5 kids so really hopped our dinning would be as smooth as possible and it really was! We really enjoyed it and the waitress made us feel very welcomed and relaxed. Thank you

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Monika Poziomecka . 2023-07-30

MORE AT Google

Nice waiters but poor food/drink. Sicilian lemonade was weak and tasted watered down. The dough balls were too airy and unlike any other plate of dough balls I have had at Pizza Express. I ordered the Fiorentina pizza, but the egg has been cooked through and the pizza lacked any flavour. Disappointed.

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Freddie Mitchell . 2023-07-23

MORE AT Google

States delivered but order never received!

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Becca . 2023-07-14

MORE AT Just Eat

Food was delicious, it wasn't piping hot but with the base being so thin they lose heat extremely quickly. Will definitely be ordering again

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Melisssa . 2023-07-02

MORE AT Just Eat

Very friday but Sophia was fantastic very helpful and friendly the service was premier class thank you pizzaexpress for a lovely day

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Abdul Hamri . 2023-06-18

MORE AT Google

Service was good but pizza express have clearly given up on their 'classic' bases. I had a margarita and it was soggy, sad and tastless, with one basil leaf in the middle, no other seasoning. One of the worst pizzas I'd had in some time.

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Anna K . 2023-06-17

MORE AT Google

Abysmal pizzas. Total lack of toppings. Overpriced rubbish

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Paula . 2023-06-03

MORE AT Just Eat

Great service and food, would definitely recommend

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Hollie Splevins . 2023-05-20

MORE AT Google

Pizza had hardly any topping on and was wafer thin. Desserts were really good but rather small for the 7.75 price.

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Glynn . 2023-05-16

MORE AT Just Eat

Lovely staff and food. Waiter was really polite and helpful. It is a little bit pricey but the food was delicious and fast too.

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Zoe Johnson . 2023-05-09

MORE AT Google

Had a great time here for my friend's birthday. Food was fantastic, and the staff were super friendly and accommodating, especially Ewelina who made the experience extra special. Five stars and two thumbs up from this satisfied New Yorker.

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Warren McCoy Jr . 2023-04-30

MORE AT Google

The waiter was super nice. The dough balls were amazing and all of the other food was great as usual. I enjoyed my experience and Would highly recommend.

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Logan Blazkowicz . 2023-04-30

MORE AT Google

Dips which I’ve ordered and paid for are basically empty, really bad service by the restaurant!

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James . 2023-04-25

MORE AT Just Eat

Great location, ate here before Fleetwood Mac concert at Durham Cathedral. Pizza made to order was very good and coffee with dates and marscapone, amazing. Nice atmosphere, friendly,attentive staff. Thank you. Will return.

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JIM PATRICK . 2023-03-31

MORE AT Google

Food was 1.5 hours late, with no communication from the restaurant. Tried to call, but was unable to get through. Food was ok, but barely warm when it arrived, and the toppings on the pizza had all slid to one side. I'd eat here in person, but wouldn't recommend a takeaway from them.

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Laura . 2023-03-18

MORE AT Just Eat

Delivery extremely delayed. No answer from the restaurant. Food absolutely frozen when it arrived.

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Nicola . 2023-02-27

MORE AT Just Eat

Didn’t turn up. £21 for an invisible pizza. Won’t answer the phone

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Tim . 2023-02-12

MORE AT Just Eat

Really poor delivery and no updates.

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C . 2023-02-11

MORE AT Just Eat

Easy to order and very quick service, plus food was great.

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Susan . 2022-12-19

MORE AT Just Eat

Still warm, which is always a bonus. Quality was as good as eating in which isn’t always the case with other restaurants. Really enjoyed it! A*

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Tim . 2022-12-10

MORE AT Just Eat

We're fans of Pizza Express as a chain, but this location needs some investment. Small and uninspiring space. Plus you'd run out of pasta by 6pm on a Saturday evening! Staff were good so come on Pizza Express, find a new venue in Durham and make it shine.

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Phillip L . 2021-08-08

MORE AT TripAdvisor

Called in one evening mid-week; six of us including one gluten-free and one vegan and all catered for. The service was friendly and helpful. The food, cooked by Jamie, was delicious. Best pizzas we have had for a long time. Good value, good experience and fantastic food. We had a great evening.

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G9662MSkarenb . 2021-07-24

MORE AT TripAdvisor

Three o'clock in the afternoon and only us and one other couple in the restaurant, so very quiet. Friendly service, great pizza.

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davidbA5189AK . 2021-07-07

MORE AT TripAdvisor

Yummy food, quick attentive service and was able to use discount vouchers including tesco and free doughballs :)

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Aislinn L . 2021-06-05

MORE AT TripAdvisor

You know what you are getting with pizza express. Good as would be expected. Waiter friendly. Good value.

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DKandtheMadDog . 2020-10-24

MORE AT TripAdvisor

Had a meal here as visiting Durham: initially it was a nice experience but then the waitress bought out our pizzas before we had finished our staters, that to me is a no no. The prawns were lovely but the pizzas were not. How can they be so different from each pizza Express? Staff had forced smiles which changed as soon as they moved away. We won’t visit this particular one again.

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642MaryH . 2020-09-16

MORE AT TripAdvisor

Typical pizza express. Nothing changed. Flavoursome pizzas good lasagne and pasta, just felt rushed on a quite Tuesday evening. Plus side we had tesco points and had 45 quid off

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paulmH7866QJ . 2020-09-02

MORE AT TripAdvisor

Worst restaurant experience ever. Never been treated so badly - really rude staff especially the manager. Avoid at all costs - plenty of other better restaurants to choose from.

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Caz2805 . 2020-08-26

MORE AT TripAdvisor

This pizza Express is right in the heart of the old town so good location and handy for visitors. We booked a table just after lockdown was lifted and felt they’d got it pretty much right. Tables a good distance apart, staff in face coverings, drinks and food delivered by tray to the end of your table, menu online, or disposable paper one available.There was still a good atmosphere and the place was fairly busy. Pizza and pasta were both very tasty, as was the sweet.Decent prices, nice staff!

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Hawklord_pxr5 . 2020-08-25

MORE AT TripAdvisor

Really pleasant lunch on Monday with good quick service. Food quality very good as you would expect at pizza express

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kjpercy . 2020-08-17

MORE AT TripAdvisor

Food typical Pizza Express. Service good and friendly. Very quiet for a Saturday evening but it is August and Eat Out to Help Out Scheme probably makes early in the week more popular.

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Budgie46 . 2020-08-11

MORE AT TripAdvisor

Lovely place. I got talking to my old friend Dominic Cummings who told me it was a favourite for Prince Andrew. I don’t know why but he asked me Nat to mention to anyone he was there. As he left I couldn’t help but notice his car half parked on top of a waste bin, he mentioned something about wonky eyesight, I told it maybe it would have been better if he’d gone to SpecSavers.

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noelekelly . 2020-05-27

MORE AT TripAdvisor

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