Pizza Express in Hertsmere

Working under staff unfortunately very far from usual Pizza Express service quality, the staff is working hard but the management made a big mistake to keep just 3 employees we waited for an hour and left only having drinks hope management sort the issue.

Just don't bother. It's not even worth £3 let alone the £45 we paid for three of us. I'm surprised we even ate it; but we were starving and coming back from a long trip down South.

I usually love Pizza Express, but the restaurant was cold and the service was truly abysmal. You will not get a quick Pizza here.

One of our teen group was struggling at the South mimms services as he is gluten free and couldn't eat, the general manager saw and overheard the lad struggling withbthe other vendors so she reopened her kitchen ( had closed ) and made him a gluten free pizza and wouldn't take payment for it..... 11/10 service, what an absolute superstar you have leading that restaurant. She deserves some praise for that. The pizza was also superb. Thank you so much.

Pizza Express is a delightful dining spot with a fantastic ambiance and delicious food. (Particularly the Sloppy Gs) During my recent visit, Lily, one of the staff members, provided exceptional service that truly elevated the experience. Her friendly demeanor and attentiveness made the meal even more enjoyable. Lily's professionalism and warmth were truly commendable, adding a personal touch to the dining experience. I highly recommend Pizza Express, especially with staff members like Lily who go above and beyond to make customers feel welcome and valued. She's definitely a standout staff member who contributes greatly to the overall enjoyment of dining at Pizza Express.

Ellie and the chefs were absolutely fantastic for my takeaway. I have a very restricted diet at the moment and they were able to make me a gorgeous, vegan, low FODMAP pizza. Highly recommend the service and quality of food!! Thank you Ellie and the chefs!

Nice pizza as usual. Service xould be better. They forgot the order..

Best pizza express ever!! The chef was amazing, Lauren, Ellie and Lily was very helpful and had a welcoming smile!

Food was delicious and place was empty. Service was a bit slow but after ordering the food arrived 10 minutes later.

We ordered two takeaway pizzas although lovely I had to come back to cut the pizzas myself. Good value.

Happy to say my latest visit here was the complete oposite to a month ago and my faith in this branch has been restored as the staff has turned things around from terrible to Terrific!! This time around, a busy Friday night, we almost didnt go in bases on the last visit. Thankfully we did and we were seated right away, drinks order taken and served very quickly. Our food-order the same, the pizzas were made and served to us super quick and were delicious. I was very surprised at how attentative the staff were, friendly, smiling and checking in on us to make sure everything was to our liking. The staff have done a great job improving the service massively. Well done, keep it up, even on less busy nights...

Had an American Hot Pizza and Chilli prawns - real good!

Best Pizza Express I have been to! Went on the bank holiday , was very busy, food arrived quickly , staff were very happy , pizza was served perfectly, perfect little restaurant for a service station when you want better food , will be dining here again!

I had the pleasure of being served by an outstanding waitress Lily. She was incredibly attentive, friendly, and knowledgeable about the menu. She made sure our dining experience was truly enjoyable which i found very impressive. The service she provided definitely added to the overall positive experience at Pizza Express. Thank you Lily!

good restaurant and service was fast, staff were nice too

great staff and atmosphere. food came quickly and was nice. overall my favourite pizza express i’ve been to. salad on my legera was fresh and delicious. overall a positive experience. would definitely recommend

Simply dreadful. Tired, rude shift manager was the only visible "management". Place was woefully understaffed for a bank holiday weekend. The two "managers" spent the time I was there giggling with each other whilst their waitresses (only two for the whole restaurant) were apologising on their behalf for the 45 minute waits for a pizza. The place was a shambles. Fortunately, I filmed the debacle and sending onto PE head office for a regional operations manager to review. Without a doubt, South Mimms is THE worst Pizza Express branch in the country. Do yourself a favour if stopping at the service station - ignore the nonsense banners claiming "we can prepare your pizza in 6 minutes if you're in a hurry" and buy a sandwich from the supermarket. The Pizza Express is run by two school leavers with no basic customer service skills. Save your money and vote with your feet, if people don't go when the service is non existent, they won't pay sky high rent on these places.

I always start with a positive. The waitress who served me was friendly and polite. Didn’t have to wait long for the food but the pizza was burnt round the edges and the salad was wilted. I should have complained but I was too hungry. However I wouldn’t go there again.

Amazing !!! Best Pizza Express restaurant for service & food could not believe this was possible on the M25 on way home from Legoland! Thank you to all the staff so friendly so glad we did not turn off for a restaurant in a town!! Could even use our Tesco Clubcard voucher! Thoroughly enjoyed the goujons starter with pesto WOW and the New chicken Calzone was delicious!

Frustrating experience…we wanted to stop for a quick meal to break up a long journey and ended up waiting over an hour for our food.

A nice alternative to eating in the expansive main service station. Good food, friendly service. Quite quiet but it was Sunday night.

Not a busy night. Was greeted by friendly and personable member of staff. Order taken efficiently. Drink arrived then shortly after my meal. American hot pizza with a side salad. All good. Pizza was hot, tasty and crisp.

Consistantly great with fast attentive service and has a better atmosphere than St Albans or Radlett branches. Toilets need a bit more attention but this seems to be the case in all restaurants

Well worth a visit. Good break from driving

Nice place, small but clean and organized. Server was nice and friendly. The pizza was really good.

Ended up at South Mimms Pizza Express. We were all hungry but didn't have time for a sit down meal. I went in and ordered 2 pizzas (1 Gluten free) and dough balls to take away. It looked lovely inside and if we'd have had more time I would have been happy to sit and eat - it was clean and peaceful. I was using a stick and had parked down the path. The kind server actually carried the pizzas to my car so that I didn't struggle. They were hot, fresh and tasty and ready in 10 minutes. I wouldn't hesitate to stop here again. Excellent food and service.

cannot complain about service.it was fast enough for pizza.staff was caring and approachable.but... vegetable toppings were not undercook it was literally raw.like it has been added in the oven.the meatballs they used as topping were far from being quality.that was my first pizza express experience and will be the last.

Brilliant service, lovely young girls with good customer service. All had a smile on their face, the one young girl serving me seemed upset however managed to still do a brilliant job. Although, chef seemed rude and agitated with staff, and on top of that, witnessed her taking off her hair net multiple times whilst cooking the food which led to me finding a hair in my pizza.

I dined here last night as the hotel where I was staying had a closed kitchen. The restaurant was empty when I arrived so was seated nice and prompt. Food was ok but the lager at nearly £8 a bottle was ridiculous. Managed a discount t through the app so not bad overall.

The service was disgusting it took 35 min to get our order taken, and then another 10 min for drinks to arrive. (3 floor staff members 9 tables) The food wasnt very good. Pasta was either under cooked or left under a heat lamp for to long, the pizza tasted nice but one was lacking cheese. Will not be going back.

Went last month the service was fantastic and friendly, food was good, also took half home. We left our daughters chilly water bottle and called them and they happily posted it to our home address as we live in Norfolk( they covered the postage) Was over the moon that they would go to that effort. Thanks pizza express

It's not the best pizza in the world for the price, but I've had a lot worse 🥺😉

Service was excellent, but the canelloni was like soup

The service and food were great! The staff were very hospitable and the food and cocktails were great! Keep up the good work!

Was hosted by a young girl named molly, friendly and fast a great asset to your business, very knowledgeable and was working efficiently

Pizza cheese or sauce not spread evenly, no condiments offered, had to get it myself. Staff were friendly which is the main thing for me. Decor was actually good.

pizza to dry , pasta almost burn and not boiled enough

Got told there wasn’t taking anymore people to sit as too busy and under staffed, which is fine if that’s the case! So I went over to the main services building to get something else for dinner. To then notice they where seating people straight away about 5-10 minutes after telling me no!! Very poor service in my opinion and just leaves me thinking as I was only going to be a table for 1 they wasn’t interested probably not enough money for them only serving 1 person!! I even stated I was happy with a longer time to wait for the food etc as I’m staying in the hotel next door!

Pizza Express has the formula right, even works in a motorway service station. Staff were good, food was good, it was just all good. Nice to have some real food at the services rather than the usual dross.

Had to grab something to eat in South Mimms services and not keen on fast food so I was really pleased to find Pizza Express, quickly seated and bought a pink apple juice, delicious American pizza arived very quickly, also quick to bring the bill, really good, why would you go for fast food.

Nice place to eat, fast and good service

Lugar top, funcionárias super bem educados etc..

Visited here mid week looking for dinner. After waiting for over 30 mins to not even have a drinks order taken we walked out. We weren't the only ones to leave either. Place wasn't even busy. We went in to the service station and found far more attentive staff over there. Would not recommend. Staff attitudes were terrible and the look i received from one as we left was pretty disgusting.

Very racist staff, very very bad experience.

Very little Toppings on the pizza, service with few staff and looked like a road side cafe Did not accept valid Tesco vouchers.

An OK pizza restaurant, food was pretty good, though not spectacular. Was disappointed by the quality of the mojito I ordered. Service was good, a littler perfunctory and one of the staff were shouting accross the restaurant to another member, from door to bar, which was unpleasant. Good sized kids meals and fairly speedy, which was good given it was a service stop.

The worst staff anyone could ever hire. 1. The waitress didn't have the basic manners to talk to us or take our order. 2. She forgot half of the dishes we ordered 3. The other half of the order, she served us was a cold pizza. 4. When asked for the bill/ check, she shouted from the billing counter and then forgot to get the POS machine to accept the bill payment. (I might as well have left the place without paying!) 5. When she brought the POS machine to the table, she banged it on the table and walked off, I'm sure she wasn't busy coz we were the only 2nd table at that hour. Worst staff, since the food was served cold, I don't know how to rate this place. How do get the license to run anything related to hospitality? Pathetic!

Food very poor staff unhelpful had to ask to order food and drinks and get own knife and fork salt and pepper etc Was over charged on 3 items not asked for and then had to question the bill on more than one item Do not attend if you don't want to be disappointed

Lovely staff dynamic in this pizza express, was served by young girl with brown hair who was attentive and helpful. Food was amazing for somewhere located in a service station so hats of to the chefs!!!

Great service, great food, only little thing that stopped it from being 5⭐️ is the fact out food say there for a few mins whilst the chef shouted service and no one was running it despite them not being busy, apart from that all great

Really amazing place to eat Came in and had a great meal, Georgia's service was impeccable and really friendly, and will definitely visit again thanks to her!

Loved it always grab a takeaway

Pizza had next to no topping, tomato didn't come close to covering the thing let alone the cheese.. i got the florentina or the one with an egg on.. egg yolk was hard.. not soft, not firm.. hard! Barely any spinach, and a sprinkling of olives.. without those it would have had no flavour at all. Partner had a salad, no dressing, limp leaves.... Has pizza express always been this bad or did we get unlucky?

Olivia was my waitress she was very friendly and very attentive. Chef cooking the food was also very happy and friendly. The food very delicous. Wings starter with lemon and herb coating and ranch dressing. Pizza bbq beef brisket slight spicy on very thin base which was amazing xxx they also served amazing fresh house salad and coka cola in bottles. Amazing and highly recommended xxx Thank you !!

Today I visited South Mim Pizza express . 1. Their service is horrible 2. Poor quality maintenance ( Tables not clean Glasses are dirty) 3. I came at 2:00 PM but they didn't even come and see me until 2:30 and they were serving the people who came after me so, they are not following standards at all I can say over all very worst experience i had in this pizza express. Probably Pizza express franchise need to visit this pizza shop and change ownership for better maintenance. If i have a chance to speak to pizza express company i would do definitely.

So much better than the usual 'services' selection.

1st time impressions very nice. Had GF from the menu would live more choices though. I didn't pay the bill it was a treat with family.

Excellent pizzas and the staff are more than welcoming. We eat here most times whilst staying at the hotel next door.

انا الصراحه ما اروح مطاعم بيتزا غير نادرا، بس حبيت الاكل الصراحه طلبنا نوعين من البيتزا الاولى بالربيان، البصل الاحمر، الثوم و البقدونس البيتزا الثانيه بالبصل الاحمر و الفلفل الرومي و لحم سبايسي. بالنسبه لعصير الليمون لذيذ وموب مره حالي

The food was lovely but the overall service was very slow even though the restaurant was fairly empty. Once we were seated we had to wait 15 mins for someone to take our order.

Lovely and fantastic staff. Hats off to them because it must be thankless task sometimes.

Food was decent but service was terrible and to be fair not so busy at lunch. Reasonable option if you're there though

Great option at a motorway services. Relatively swift service as things were getting busier, but always with a smile and excellent knowledge of the menu! Really glad to have the gluten free and vegan options here!

Had to wait long for anyone to approach me even though it was not busy at all, they brought me the wrong pizza after a long wait,and only said sorry agan after a long wait, Could improve the customer service a a lttile.

A really good Pizza Express branch, handy for grabbing a pizza and a drink while your car charges outside

Best Pizza express in South Mimms services. Great food, alright service, and a genuinely pleasant sit-down dining experience which is always a pleasant alternative to the dine and dash of the rest of the services.

Dirty and far from my experience of Pizza Express.

The cheese on the kids pizza burnt my check and left a hole in my skin :( Sienna age 7

Always good value. Staff were slow but food was good and you know exactly what to expect

Lovely attentive staff! Food is always spot on! Molly looked after us tonight & was a great. Thanks staff at pizza express South mimms for always looking after us!

Was surprising and pleasing to see Pizza Express at a service station. Arrived at entrance took a long time to be acknowledged. Should have realised this was a red flag and walked away. Many subsequently suffered the same and sometimes long queues formed. Restaurant never was full, no more than half occupancy on a Thursday evening. Was about to go pay for drinks and get out as 55 minutes passed without food but thankfully starters arrived. Absolutely no acknowledgment of delay or apology. Next course was put on table before taking away the starter. Didn’t complain as was just relieved the mains turned up too. Men’s toilet was blocked but couldn’t motivate myself to mention it. Two serving staff almost impossible to reach and barely engaged in any eye contact whatsoever with other patrons. Actually began to research how to pay £15 for extended parking over 2 hours. Most customers looked miserable and also waiting ages. Like others that night, rather than wait at the table to pay, just went straight to the tills. Didn’t tip and had no embarrassment or hesitation, sorry. Food was fine thankfully and that should be noted. I read similar here over many months in these reviews. Was there 1 hour 30 with plenty of time to reflect ….. I believe the emphasis on Deliveroo and take away, and lack of staff is core to the problem. Potential is there to be great and really offer something different at a service station.

Would give 0 stars if possible. Very disappointed! The vegan pasta bake was absolutely horrible. No seasoning and the tomato sauce tasted like it came straight out of a tin! The gluten free pasta was undercooked! I'm sure a child could have served me something tastier! Will never order that again!

First, you came in and you waited when she comes and let you come in, the glass on the table was a little bit dirty from water spills, my advice takes a towel and clean, food was delicious, the service was nice just accidentally she put bottles opener in my juice and even not reacting, just walk away as nothing happens! 🤗

Pizza restaurant in a service station was always a tough call, but the staff and food were excellent

Moody servers taking ages to seat and bring food to table. Hostile environment

Staff were very friendly and attentive However the pizza was appalling Our pizza wasn’t cooked, base was ok probably because they made it ultra thin, however sauce and topping wasn’t cooked Food was extremely bland Surprising as I’ve had pizza express in baker st london 2months ago and it was delicious 2star given only because of the waiters

Gemma and Georgia were lovely, very helpful and attentive. Unfortunately had to see them deal with a not so polite customer but they maintained their poise throughout.

Dirty glass, got brought a dirty plate, hair on the pizza.. it was so bad it was funny!....and we did report it as we sent the pizza back

Waited a good 5 minutes to be acknowledged and was then seated. There was only about 15 customers in tje resturant but Waited 15 minutes to order and had to search somone out to order as staff seemed to busy chatting. Once the order went in the rest was good.

Food was great and on both occasions this week our servers have been lovely, however it does seem a little under staffed at times and I waited a good ten minutes for my pizza to come while everyone else already had theirs. Also had to ask for water for the table 3 times before it eventually arrived!

This was a new menu since my last visit to a pizza express some time ago. It was reasonably busy but lacked atmosphere due to the echo filled sound. The accept tesco clubcard points and it was easy to use these. It was lovely to find a branch on a motorway services. Toilets were clean. Overall a good experience .

This is one of my favourite pizza chains. Highly recommended as they are very fresh and use quality ingredients. Try you self.

We were having a really bad day and pizza 🍕 express made us feel better

This is my go to food stop whenever I call in at South Mimms services on my way back home. The service is always great, very friendly and quick. Never had a meal that has been disappointing in any way and the prices are very reasonable. I highly recommend

I came in yesterday (17/10). Food was delicious and staff were so helpful and friendly despite how busy they were. They handled it really well. Well done :) would definitely eat here again!

Went on Sunday on our way home. I must say the service was great the two young girls who looked after us were amazing, professional and quick. Nothing was too much trouble. The food was perfect too. Thank you.

Good food great service staff were so patient considering the customers on the next table were total A###holes hats off to them!

Pizza is under cooked, can't even cut it right lol

Very unfriendly staff. Cook brought the pizza to us and after 10 mins brought the pizza cutter. By then we had already cut the pizza with the knife that was on the table.

Arrived at 18:50 tonight and didn't leave until gone 20:30. No idea what the hell's happened with the service here, but it's seriously gone downhill! We were welcomed and told some items weren't available on the menu, then seated and left for 20 minutes without waiter service. Starters took over half an hour to arrive without cutlery, then over 20 minutes for mains. One couple was trying to get attention for the bill, another group behind us got so impatient they resorted to take out, and one poor chap was left for well over 50 minutes without food and walked out. It was at 1/3 capacity on a Monday evening...!?

Excellent fast service. The Sloppy Giuseppe was amazing.

A great place, prompt and courteous service, an extensive selection of drinks and food. My paneer pizza was a bit too spicy, but otherwise- delicious.

Worst one ever had in my life....ridiculous and arrogant staff.

Food was good, but really quite terrible service. From stepping in we informed the sever that we were in a rush and we were advised a 5 minute wait time, as well as only 5 minutes for our orders. Upon being seated and being ready to order we were left sat for 15 minutes in a practically empty restaurant, whilst the waitresses chatted in full view of other waiting tables. After ordering food was relatively quick, however waiting for the bill was painful. Both the waitresses ignoring and eventually walking off into the stock room. Finally got our bill after the chef retrieved one of them from the stock room. Rude and clearly they don’t want to be at work or in a job, quite embarrassing really. From the reviews previously left these girls really are bad at their jobs (or simply do not care) and I’m quite surprised how long the date back.

Service was incredibly slow. Which was odd because fast turnaround would make more sense at motorway services. One pizza was too spicy despite having ordered it numerous times at other restaurants, it's normally my go-to pizza. This time it was as though they had added chilli oil. We were already running late due to slow service and would have been unable to wait for it to be remade so I ate it but will not be getting food here again.

Friendly staff and good food. 👍

Good food and great service tonight.

very slow service. never go any more.

Poor service, so slow and low quality.

Pizza on the way home from Lords? I should say so. Just the job