Pizza Express in Rochford

Went for Dad’s birthday lunch, made all the more special thanks to the service. Thank you Hannah!

There was no meatballs, just sauce and lots of burnt pasta at the bottom

Over a two hour wait for a pizza for my daughter :(

Arrived stone cold and had my delivery moved 10x

Don’t bother ordering on Deliveroo. Over two hours later and liaising via the delivery driver as no one picks up the phone there to be told they have run out of dough so can’t fulfill your order. Only have one chef in and customers in the restaurant take priority. Apparently they can’t switch off ordering as the manager isn’t in. Hollow apology offered and nothing else.. now sat here at 9:20pm with no dinner!

I had a call from the restaurant to say my option was not available. I was offered an alternative of “anything you like” so ordered a bolognese instead. What arrived was not bolognese. It was a botched together alternative of penne, tomato sauce that was very spicy and a scattering of mince. Clearly a combination of left overs mixed up to create one dish. If you are have allergies or intolerances this is highly dangerous practice. Sloppy and unprofessional service!

Ordered a pizza and it was delivered 45 minutes late from the delivery time they gave me and it was stone cold, will never use them again a complete waste of money

Food was stone cold and the cheese was hard, I’ve actually just thrown it back up it was vile

The service in the Rayleigh PIzza Express is consistently terrible. Always slow and understaffed.

Food cold, completely tasteless and not worth the money. Complete rip off!!

on time hot food delicious 😋 thank you 😊

Fantastic service from Emily and amazing food from the kitchen team. Would have taken photos but it went down to quick.

Didn't have what we ordered, and then forgot about our order so waited 30 mins for dough balls. Waitress very apologetic & looked after us thereafter. Restaurant seemed understaffed. Food was good when it arrived.

Great meal, and good service, despite staff being very busy. Appeared to be only one waitress tonight.

Been a while since coming to a pizza express. Wow, have the pizzas got smaller? The lack of toppings was incredible, wish I took a picture of it now. The profit margin must be Incredible on my £15.95 pizza. Walked out still hungry, never again. Plus delivery riders constantly standing next to where we were eating was off putting too.

Sadly the food was very poor and bland, a Caesar salad looked as unappetising as it tasted, a Romana Pizza bases black, very burnt with almost no toppings. The table service was ok but the two chefs looked as if they could hardly be bothered and completely uninterested in the food they were preparing. Very disappointing, should have complained but just wanted to leave.

Came on a quite day. Still very slow service. No one on the front desk. Long wait!

Worst Pizza Express I have been to. Service slow, waited 20mins for starter, starter plates not cleared, then waited 25mins for main course considering the place only had about 6 tables to serve, no excuses. Pizza warm, not full of toppings, half with peppers smudge of BBQ sauce centre of Pizza. Deserts another 20min wait. Overall worst Pizza Express I have been too.

The halloumi bites were soggy and cold! The pizza was also cold and hardly any toppings

Delivery time wasn’t issue. It was the fact the only thing that came vaguely hot, were the side of wings. The crispy potato’s were soft and some not cooked properly or had cooled down to the state of hard untastful potato we all know. The pizza, the main part was a medium at another takeaway but cold! As a takeaway it would help if the pizza was cut so you don’t have to do it yourself. What a shame

Not good, silver rewards says you get free dough balls, not the case! Pizza was terrible, the manageress was very rude. Only 4 people in the restaurant. Never again Pizza Express.

Slow service, they appeared very understaffed - I felt sorry for those rushed off their feet. It’s was 6pm on a Sunday!! Neither the starters or mains came out together so having to wait around. Quality of the food average, pizzas are like cardboard, edges burnt and cutlery not sharp enough to cut. Expensive and totally flat atmosphere. We won’t be rushing back anytime soon, shame as we used to enjoy Pizza Express.

Took 3 hours, for pizza to be made. When it finally arrived it was stone cold and could hold it on its side and it wouldn’t move

Good was cold and received the wrong thing, tried calling the restaurant four times no answer

Dreadful wait. No reason or apology. No thoughts to customer experience. Plenty of other Pizza places.

My first visit to this particular branch. It's in a lovely old building, very quaint. I was advised they were short-staffed and it was busy, but they worked hard to look after us and the food was just as you'd expect.

Worst pizza express ever please don’t bother. The head office should step in and sort out the lack of cleaniness, appalling service and less than mediocre food. Manager has zero interest they got rid of the manager just before a few months ago and he actually was trying! Won’t be back ever again! If you like cold food, warm drinks and stressed waiting staff who take over 30 mins to serve and re serve you each time go ahead!

First the pizza was cold, then it was the world's thinnest pizza, about 1mm thick. more of a Tortilla than a pizza. The Manager wasn't interested

Honestly stay clear, NEVER any ice, always out of Gin and never actually bother to run across the street to local Tesco to get some. Beer is either in stock and cold or warm. Manager, needs a course on how to manage, never comes to customers when asked to speak to him. Seats are absolutely filthy, I could make a sandwich from the crap at the back of them. Ice machine has been broke for over two months , tables dirty. Complained on a few occasions needless to say worst Pizza Express I've ever had the mispleasure to eat at. Senior Management or owner needs to step in, not how a business should be operated. Oh, the food you ask. All teenagers cooking it and often burnt or not cooked. Not a happy bunny and rather spend my money elsewhere.

Good turned up stone cold and chewy and went straight in the bin. First time I have ordered from pizza express, not impressed.

No garlic butter for the dough balls which kind of is pointless when you’ve ordered loads of them 😬

Took a chance and popped in for a table for two. Only to be told there are no tables available as the restaurant was full. But looking around most of the restaurant was empty? The waitress was very helpful just told us that and walked off. Then my wife visited tonight for a meal with friends. Luckily they had booked as one of the empty tables was available. But when ordering they were told most of the menu was not available and the coffee machine was broken. Go to Prezzo or domino’s.

Hannah was great!! Thank you so much really made it a great visit!! Food was hot and full of flavour :)

The courier went above & beyond delivering the meal as she was given the wrong location for my address, she was very helpful & friendly!

I think the service was very slow in both order taking and the clearing. there was a young gentlemen on the door who was very friendly and seemed to be doing all the legwork! Pizzas were okay but seemed smaller and under proved. And the dough ball size seem smaller too ….

Anything but express. The table next to us were sat before us, and waited almost an hour to be seen to. We only placed an order because my husband left the table to find someone, otherwise we would have walked out too. Customers were turning other customers away the waiting times were ridiculous. Food is very nice just not worth the wait/price.

We paid £6 for the tiniest piece of ginger cake 4.5 cm square such a rip off

One of the worst experiences I've had, the staff had no idea what was going on, what the specials were, more interested in chatting with her colleagues. Waited for 10 mins to be seen to a table only to be served the wrong food.... she tried to say I must have ordered the wrong dish? Avoid, don't waste your time or money at this establishment.

Hi. I order two lots of doe balls but only received one. How do I go about getting a refund for this. Sam

Terrible attitude from waitress. My mum and I wanted to use our Tesco vouchers and have separate bills. She told us we couldn’t use both vouchers at the same table as it’s like getting free food. We said we would sit next to each other on a different table. She said that is just trying to find a loophole. I have eaten out with friends before and we have used our own vouchers. In the end she said we could use them as long as they are all Tesco vouchers which is what we said in the first place. She then walked over to a table, threw the menus down and walked off. Absolutely disgusting service. We ended up leaving saying we didn’t appreciate her attitude and she sniggered. I will never go there again!

Delivery driver was lovely but order was wrong, tried calling up the restaurant 5 times and left a voice message. No call back, still waiting. Terrible service from the Rayleigh branch

Food is awful ! What a rip off !

Pizza was cold and overpriced not much topping

Following an excellent soul event at Spread Eagle my husband and i decided to treat ourselves to a pizza, n thought could become a monthly regular for a Pizza Express pizza, but will from now in seriously THINK AGAIN. We had to pay £16.45 for a take away thin crust large mushroom of the forest pizza., The disappointment was clear when we discovered the pizza boasted one solo field mushroom and a very bland & pretty much bald base. SHOCKING disgust, see picture (attached below) as permitted. You can buy better versions of what they offered up with more & better quality toppings from Lidl's frozen section for £2! I'd previously been a fan of Pizza Express for years having visited one of their starter restaurants in Holborn 1991. I went on over the years dragging many a friend there stating it wqs no ordinary pizza place and put my mum and her social colleagues onto the chain. This reputation and experience has been blown to pieces in one sole event! Never again will I be ripped off in such a way. If id checked the box before I'd driven away.. I would have returned and demanded my money back. Sadly I had already driven home to then find the boxed horror.

Pizza was alright. Only worth it as it was on a deal. Wouldn’t have been worth it full price. I ordered dough balls.. for £5 I expected better… let’s just say they was pathetic and they looked freezer burnt. Disgusting.

We went on a sunday night, hardly anyone there but the service was so slow. Waited just under an hour for a doughball and bruschetta starter then another 40 minutes for 2 pizzas! I ordered the pizza with salad in the middle, couldn't call it a salad though, just a handful of spinach leaves with some dressing on. Pizzas toppings were very stingy too. Hallumi bites soggy and tasted more like mozzarella bites. Sauce that came with them was very bland think it was just the tomato topping for the pizza bases. It wasn't the waiters fault that there was only 2 staff in the kitchen but he gave the table the excuse next to us that the chef wasn't happy with their polenta chips so remaking them that's why there was a delay, then came over to us to say the chef wasn't happy with our pizza so remaking it. Dont appreciate being lied to just tell us the truth. Also would have been nice to have been told when being seated there would be a big wait for the food. I should have realised it would be bad as when we first got there the table next to us were complaining to the manager about their food and service. We only had a couple of soft drinks each and bill still came to £66. Total rip off for some mediocre pizzas, and soggy hallumi bites. Will not be returning, should have gone to Gamberos or La Romantica.

Just had my order delivered and doesn’t even look edible!l and waited over a hour an half!

Wonderful evening with my girlfriend and Charlie made our visit great. We were not very sure what we wanted but he was very knowledgeable and helpful and his recommendation helped us a lot.

Reserved means reserved not wait 15 minutes for someone to get off your table. And then we waited 35 minutes just for them to mess up my order.

I HAVE THE WRONG ORDER. PLEASE SEND ME WHAT I ORDERED

I only came in here as I had a free voucher to use after receiving an absolutely vile, stone cold delivery the week before. I’m really puzzled about the lack of toppings, even when you pay for extra. The mushrooms I added to the order consisted of a few slithers, which, if put together, would not even constitute a single mushroom. I mean, come on! The centre of the Romana is always weird and soggy. In my mind, you should be able to pick up a slice of pizza without half of it slopping limply on the plate. Coffee was almost cold and not great. I don’t get why they are skimping on the cheaper ingredients. Bad for business, I’d say.

Nice pizza. Hot and early. Delivery driver was very pleasant.

It arrived late and was lukewarm at best. Thankfully pizza isn’t the worst thing to be cold and as I had been waiting over an hour since I ordered it I didn’t bother contacting the restaurant.

the food was stone cold, pizza was chewy I didn’t eat any of it. DEFINITELY won’t be ordering here again it was disgusting.

Great place for eating out with friends with a varied menu to cater for most tastes. The food was tasty, the service excellent and the place was very clean

Great Service, very hardworking , despite being well under staffed. Visited again.New refit looks better than ever.Staff excellent as ever. Food spot on again!!

Really enjoyed my pizza so did my partner enjoy his .Waitress was really good at her job.Not much atmosphere but we were in there Tuesday lunchtime so was a little quiet .Will return as had a lovely meal

Pizza express need to have a way of contacting them once order placed! They never answer their phone!

it was so poor im never using this app again ,the food was freezing cold my pissa was literally a rock and the delivery time changed every 5 mins and went from around 7;20 to 7;50 and it was terrible . i would apreciate a refund on this order as this isnt the first time i have experienced it

It was not so much a pizza as a pancake it was so thin! So I paid £22 including delivery for a damned pancake. no impressed, will not be using you ever again.

Friendly staff , nice atmosphere and nice food Hannah is always very friendly, helpful & attentive - she is an asset to the restaurant

Good pipping hot food delivered early

Average. Halloumi bites were cold.

More fool me. Have ordered a few times and absolutely awful every time. Very expensive and nothing like eating in.

In fact I had to go and pick up my order in person. Disgusting service from just eat! No notification or anything!

They didn't bother to slice the pizza. It was just a mess.

Food was delivered well but we did have the wrong pizza sauce and didn't get the extra chicken we asked for on my sons glute free pizza.

Great food. Service was very personalised and the restaurant was clean and well decorated. Back soon xx

Standard pizza express. Prices are starting to get a bit much!

Enjoyed a nice lunch here today. Food was tasty and our server was good. My 5 stars, though, are awarded for the attentiveness and customer service given by the man who was running the restaurant today (forgot to get his name) He was welcoming, helpful and did all he could to make us feel valued as customers. Well done!

pizza express... stop taking my money for extra cheese and NOT ACTUALLY ADDING IT

Unspectacular food, overstretched staff and overpriced in an American diner environmental.

Always a good spot to meet friends. There is usually a table if you don't book.

Similar to all the other reviews. Turned up very very cold - food quality was okay but it must of been sitting in the restaurant for along time

absolutely delicious pizzas,. always enjoy

Had to wait for collection for nearly a further 45 minutes after the stated pick up time. Manager was not particularly helpful nor apologetic whilst stood waiting and would not address me after the initial complaint - rather would ask the wait staff to come and speak with me as the time increased. Asked if they were sure the garlic butter was in the bag which she confirmed - went and checked when in the car, to which not garlic butter, so had to go back in . No appeasement offered.

I came here with a group of friends for a friends birthday & we wont be returning. There was no Ice for the Drinks Half the starters, mains & desserts were not available Three of us ordered Pasta dishes & the waitress came back a while later saying they couldnt cook them yet as there was currently no Pasta dishes. They ran out of wine glasses & glasses for spirits. Two ordered Sundaes but when they came out we were told they had no Sundae Glasses, so one was put in a normal ice cream glass & the other a coffee glass. The waitress tried to make up for it by topping it up but unfortunately the ice cream was just melting running down everywhere. A friend ordered 2 small wines & was charged for mediums, when queried on paying was told you don't do small even though its on your menu as they are to small. How can a restaurant get it so wrong & run like that on a Saturday night when it wasn't even full. We felt for the young waitress who did her best to make up for the utter shambles of the way this restaurant is run. Where was the Manager making sure they everything in order?

I came here with a group of friends for a friends birthday & we wont be returning. There was no Ice for the Drinks Half the starters, mains & desserts were not available Three of us ordered Pasta dishes & the waitress came back a while later saying they couldnt cook them yet as there was currently no Pasta dishes. They ran out of wine glasses & glasses for spirits. Two ordered Sundaes but when they came out we were told they had no Sundae Glasses, so one was put in a normal ice cream glass & the other a coffee glass. The waitress tried to make up for it by topping it up but unfortunately the ice cream was just melting running down everywhere. A friend ordered 2 small wines & was charged for mediums, when queried on paying was told you don't do small even though its on your menu as they are to small. How can a restaurant get it so wrong & run like that on a Saturday night when it wasn't even full. We felt for the young waitress who did her best to make up for the utter shambles of the way this restaurant is run. Where was the Manager making sure they everything in order?

All food was cold and dough ball were burnt

Order arrived late - pizza was stone cold and the pizza was burnt really unhappy

Pizza was really nice but halloumi was terrible and cold

My food didn't come with the garlic butter,sorry to moan,but it ruined my dinner as you can't eat dough balls dry,or I can't anyway....the pizza was lovely thankyou so much,but I can't pretend I am not gutted about the garlic butter....

“Miscommunication on discount code” means they will not honour the discount despite confirming on the phone that we can receive the discount as a group. Bad review 1 of 8 - rest to follow.

NOT WHAT I ORDERED. PLEASE SEND WHAT I ORDERED PLEASE

Second time we have had it turn up cold really disappointed . Time before this it was like over 50 mins later

Celebrated my birthday here and had a wonderful evening. Kerry was a fabulous wait staff who went above and beyond to make my dinner special. Food was lush and atmosphere was great. Thank you.

Fantastic food, and lovely staff. Exceptional service.

hi the food was cold. the food was messed up. part of the food was missing. had to go to shop to sort out

The food was cold, and late. Original delivery time estimate was 6:10. An hour late it arrived… terrible and spoiled our Christmas Eve.

No one delivered or answered the phone we had to drive to the restaurant ourselves

The pizza from order to delivery was 1hour 50minutes. The food was cold and poorly presented. I would NOT recommend delivery from Pizza Express. I ordered at 12.30pm and live 10 minutes from the restaurant! Outrageous.

pizza was stone cold , pasta was too, delivery took way longer and was changed 3 times

Went for a meal with a group of friends,all of the staff we came across were friendly and helpful,the pizzas were fantastic! As a group we all said we would make this our destination when we next get together

Terrible, pizza express are really bad, my food was 2 hours late I won’t be ordering from them again. Food was cold, it wasn’t just eats fault but I suggest not partnering with them again!! Not happy!!

Same tasty food and friendly staff but noticeably decreased portion sizes (mozzarella tomato salad shrunk to around a 1/3 of the size than a couple of years ago) and extortionate prices for the amount of food served.

Dinner with friends, the food really good and the service outstanding, can't wait to go back

Pizza was overcooked. It was burned around the edges and rock hard

Terrible. The driver was waiting for over an hour for our order. All other delivery services were able to pick up orders as planned however ours was delayed with no explanation. No real time updates provided apart from showing the driver was there, nobody for us to talk to about why it was delayed. The restaurant told us to talk to Just Eat as they couldn’t help. Not entirely sure what caused there to be over an hour delay on our delivery. The driver also lost out on a full nights business through no fault of his own. Really disappointed with the whole service.

20 minutes late, cold pizza and one starter missed on the Christmas deal. Very disappointing.

Ordered dough balls and pizza, dough balls were hard as bricks and pizza was cold, was also missing the pesto sauce I ordered !