Pizza Express in West Oxfordshire

Great dinner just before the cinema. Zack was great and attentive. Food was fast coming from the kitchen and tasted delicious.

Food was great quality for the price. Massive thanks to Shannon who was helpful and made sure we could speedily eat and leave to make it to the cinema!

Always great food and great service

Rude manager, humiliates employees and treats customers with contempt, apparently not happy with life and humiliates people around her, unpleasant environment because employees work unhappily and under pressure, I do not recommend it because of the management's service. However, the food was wonderful and the polenta was incredible. 12/11/24

I booked my daughter's 11th birthday dinner for her and 9 other 10/11 year olds. I received quick responses to my email queries from Alex the manager and she and her team made sure the table was set up with the balloons and confetti we organised. She was also great at suggesting little touches that might make it more special. On the evening the girls were made to feel very special by all the staff and despite being a large (and unwieldy!) party we were always treated like welcome guests.

ABSOLUTELY SHOCKING , i ordered a share box of doughballs , called the restaurant and they said i was meant to get 16 but i only got 8 , they said it’s nothing their end and i need to contact just eat

if your a person of colour DO NOT USE THIS PIZZA EXPRESS, very rude manager ( gabby ) got ignored and waited almost 20mins with staff walking straight passed with no acknowledgement at all, if your a person of colour they will not serve you

Cheeky pizza loved it, the delicious pizza was soo good I had to give it a 5 star review and I will be definitely be coming again back again !

Great experience and amazing service.

4.5 stars. good was great as usual. crispy potatoes werent very crispy and the portion size of the crispy potatoes was very very small. pizzas were lovely and lasagne was nice too.

food was great, delivery driver very polite and friendly.

Order took just under 3 hours to arrive. Food tasted alright but was warm at best and the the pizza crust was hard and rubbery. Will not be ordering delivery from this restaurant again.

pizza was cold and chewy, the box was wet. overall a long wait for something very unpleasant.

Missing half the order and it was cold

The food wasn’t to a good standard and very expensive. Late delivery. Soggy salad (and tiny for £15!). Sadly won’t be ordering again

amazing food and service. Was a nice time with my family.

At first the delivery time kept getting delayed but then randomly it shortened. it arrived within 50 minutes of submitting the order and had no issues with the driver. He was very chipper and polite. The pizza being a Romana was thin so it wasn't the warmest but still delicious. the chicken wings were really disappointing, they weren't baked like they are in store and instead of being brown ams crispy, they were pale and slimy. I would order again but not have the wings!

Excellent service good food very attentive staff Excellent management I will repeat thank you very much

Amazing experience with Xana, Ricardo, Emogene, Shannon, Zach, Jodie and Kayleigh.

Visited the restaurant at midday on a weekday (03.09.24.). The restaurant was not busy- there was maximum four or five occupied tables however we were turned away because they were too short staffed… I would have been happy for a longer wait on food/ service but the waitress didn’t bother to ask this and also did not let us know when a table might be available later. Terrible service.

THE APP SAID COIRIER WAS AT THE RESTAURANT. AFTER AN HOUR, I PHONED THE RESTAURANT. THERE WAS NO COURIER. I HAD TO DRIVE 5MILES TO GO AND GET IT MYSELF. I WANT A FULL REFUND NOW.

Perfect the pizza was delicious

Says delivered and I’ve been charged. No food has been delivered and restaurant aren’t answering phone

I ordered my food with an 30-50 minute wait. My food arrived two hours after I placed the order. It was lukewarm at best. Once reheated, the food was tasty but very poor from just eat. There was no way to speak live with anyone from just eat.

Food had not arrived even though it says delivered

Very small pizzas. Feeling quite scammed

The pizza dough was the freshest I'd ever had anywhere (and I've eaten a lot of pizzas!) - the service was spot on: even got told about getting the app to get free dough balls. Service was quick, all our food was scrummy, and we even got a Kids Eat Free which meant my two children's meals got deducted from the bill which we weren't even aware of so happy days!

The food was really lovely and the staff was fantastic,will be visiting again

Food is great, service is speedy. Pizza was big but I was able to get a box to take it home. Will visit again.

A completely unsatisfactory and unwelcoming experience at the Witney Branch. Our family visit was met by the so called Deputy manager on 28/07/24 @ 4pm who told us that due to not having a booking she would only cater for us for the time being if we left within 1 hour because she wanted to clear the table for the next booking. The restaurant was CLEARLY only 20% full and there were many empty tables to seat a family of 5. We found this to be extreme and never have we ever felt unwelcomed by any restaurant staff before. I can only say this particular manager was racist towards us and the other staff took note of her behaviour and tried to apologise. In the end to express our disappointment to the unpleasant manager we stayed for our meal and decided to chew our meal as slowly as we possibly could 😂and by this time we were heading way above her racist 1 hour marker!!!! It became apparent and evidential to us that there was no further booking for this table. Pizza Express Witney train your staff about racism! This so called manager needs to be investigated. 👎🏽

Popped in for dinner tonight an ordered 2 adult pasta dishes one which was carbonara an the other was pesto chicken an a kids pasta dish, the different between the 2 mains was mad, the carbonara was the same size as the kids one, so will be ordering something different next time

Witney Pizza Express simply fantastic! We ordered a take away for lunch (18 July 2024), ready on time and all was so delicious. The restaurant manager very lovely and kind person. Shout-out to the chef. Thank you!!

Fabulous food and helpful staff. Would definitely go again. Would highly recommend the pollo ad astra.

no food was delivered just a drink.

ridiculous waiting time and it kept moving up . Ended up ringing the restaurant and to be fair they sorted it

Our family of 6 had a wonderful experience at this Pizza Express. We often visit different Pizza express restaurants so we knew what to expect but this restaurant was especially child friendly. There was an arts and crafts table for the children to play at while they waited for their food. There was a baby mobile above the nappy changing and there were balloons for the children to play with. The staff were also exceptionally kind and friendly towards the children. One of our girls was so excited when we ordered ice cream that she watched them prepare the ice creams and then ‘helped’ the waitress carry the tray to our table (it was very quiet on a Sunday evening) A big thank you to Kayleigh and her team.

I do t mind the pizza being late but when the pizza Did arrive, it was missing half of its toppings. I always have this same pizza from pizza Express. Only half the toppings were on it. No mushrooms, very little cheese. Etc. really disappointed especially at the price of £20 for a pizza.

took an hour for it to arrive and when it did the food wasn't even hot anymore, it was luke warm at best

Had a lovely impromptu dinner here on Thursday night. Our server was lovely and attentive. The food was delicious and too much for us to finish we took home the leftovers! The section at the front of the restaurant is really lovely and had a good atmosphere. Will definitely be back.

Came in for a quick lunch meal, was served by Georgia who was very quick and friendly, exceptional service and delicious food

I would like to thank Alexandra, a very patient and polite manager and especially the kitchen 10+++. P.C. probably can't please everyone, but everyone knows it's the best pizza in town!!!!

Pizza delivery time kept changing from original order. Pizza arrived stone cold and was not cut very well. Very poor service.

Good pizza and good friendly service. Caterina was really lovely. Will definitely return

We didnt book and it was surprisingly busy, but they still managed to squeeze us in for a meal. The food was amazing as was the service. Anamika and Gabi, the manager, were lovely and very helpful even though it was a very full restaurant. Both the front and back seemed full.

amazing food and amazing service, the new chocolate fondant is lovely

Came in for a late night meal on Monday, the restaurant had a lovely atmosphere and the staff where excellent, the food and drinks very fast and delicious, would definitely recommend.

Fantastic service, good food, overall good experience

Shocking, over an hour and a half for delivery... Lukewarm at best, basically cold. Terrible

Awful service, food was cold when arrived, missing half the order, will not be ordering from here again

food arrived very late, and cold.

Slightly greasier than other Pizza Express's but not bad. Good service

waited for over an hour and the food was cold when it arrived.

Good food and easy to book and use the app.

Food was perfect, staff were lovely, slightly slow at the start but then everything was perfect so I would recommend

best night of my life because we got free doughballs with the app. had to stop myself from eating the butter with a spoon. thank you allanah and kayleigh you were both lovely

The food was great and the staff were lovely, Alana and Kayleigh were our waitresses and Zach made our food 10/10 for everything :)

Waited well over an hour for the food only for it to arrive cold. Very disappointed.

delivery took long time ordered at 17.51 recieved nearly 2 hours later. phones store who told me remebered sending order out and that was ages ago said driver collected at half 6 over hour ago. when driver eventually arrived food stone cold.

Absolutely incredible experience, the food was top notch, some of the best pizza I've ever had. And the service was just exquisite, this very nice girl named Alana I believe was just so helpful and made the pizza express experience a 5 star.

4thtime ordering and they didn’t deliver all the food. They don’t redeliver and insist that you collect the food they missed off in person. When asking for a refund you have to do it through justeat which has never resulted in a refund. Do not use the app to order and do not order from pizza express Witney. Every time is a disappointment. Sad because the food is great.

Awful. Usually love pizza express, food was ice cold, unbeatable and am waiting for my refund but had no updates.

Fantastic lunch, great food and quick service. Thank you

Reserved a table. Arrived and was ignored for 15mins while we stood at the 'please wait to be seated', staff behind the bar didn't even say hello. Finally got directed to a table in the top room that was empty, with all the staff setting up tables and got sat next to the bins... Lots of other tables available and even in the front of the restaurant where it was busier and nicer but they put us next to the bins. Asked to be seated somewhere else (noting there was literally everything other table was empty and also empty tables at the front) but got told this was our only option - so we politely declined and left to eat elsewhere. Shocking poor service, no front of house and no care for guests.

Caterina provided excellent service, the food was fantastic!

Food was tasty - but cold. Very friendly delivery driver

Great food, and speedy service. Definitely coming back.

Very slow service, drink arrived at different times and took an absolute age to get anything. No real apologies, looks like this is how they operate usually. Cleaning of glasses and cutlery leaves a lot to be desired. Forgot one of the mains, most of us had finished by the time it arrived. They weren’t even that busy when we were in. Very poorly run.

I get that this is the business model to heavily advertise pizza deals to bring people in, but to start your meal off trying to scan codes, upload apps and inputting unrecognised table numbers is never going to be relaxing. Your first interaction with the waitress to ask how to get the 50% deal makes you feel a bit desperate. We've been to Pizza Express before and have successfully navigated the deals so why have they now made it so complicated? OK, so not a great start but I really tried to put a smile on my face and told myself to relax. On the positive side, the food came quickly. We've eaten the same pizzas off the menu before and although the taste was OK the pizzas were undercooked, lukewarm and had noticeably shrunk since our previous visit (not the worst aspect but just added to general dampening of mood). On ordering for our kids we asked for less cheese on one pizza and were told "don't worry, they don't come with much cheese". It came loaded with cheese and was abandoned after two slices. We felt a bit fobbed off. Can you not tweak your pizza or is this too much trouble for £50? We were trying to make the best of it but the kids wanted to leave and decided not to have their inclusive dessert (which was a surprise). We weren't grumbling and we tried to entertain the kids but the atmosphere just felt a little off. A bit rushed, a bit uncared for, and some negatives that made for an underwhelming experience.

Excellent service and great food. Driver got out the car and came all the way into the hotel reception to meet me 😁

Fab pizzas, easy to order, arrived nice n hot, when they said they would. An extravagant treat, but yummy.

Mushroom pizza and garlic bread completely cold. Heated in microwave but was disgusting. Very poor quality food. Will not buy from here again and definitely do not recommend.

Quiet when we visited so little to no atmosphere Service was very good and the food is also good Would recommend

Took over two hours to deliver - if too busy then shouldn’t take new orders! Food was cold when arrived. Delivery driver was nice though.

Great place to grab a meal. Had dinner with my friends was great !! Food was amazing and drinks. Vegan options were lovely!! Shout out to our servers gabi and zach 10/10 service:)

Great service, accommodating of a big group. Great server: Gabi

Amazing service and food, highly recommend!

My dip was missing and Pizza was cold :(

Food was really good and still hot 😋

Came in on a Saturday without booking a table, really accommodating, food came extremely fast and the staff were all polite :)

Pizza was cold I ordered a Romana base Which had to pay more for was very hard to eat egg was like rubber

Always very good meals very pleasant staff

We unfortunately arrived a few minutes before a children's party. Our starter arrived relatively quickly, but we gave up after waiting an hour for our mains. The manager was clearly too focused on the party, which it appeared they were directly involved with, as they left two young staff to deal with us and other irrate customers. The manager made no attempt to communicate or handle our complaint. I'm sure the party pre-ordered their food. Focus on the many tables of irrate and bored customers. After complaining and stating we're leaving, it took nearly another 10 minute for the manager to hand over the card for the till for the staff to remove the mains so that we may pay for our starter. We've been here several times and it's been good, but the manager clearly didn't plan ahead and get more staff in to cover the party

The food was excellent. The manager and staff were great.

Just ordered 2 pizzas from pizza express Witney, not only did the delivery time change 3 times meaning I had to to wait 50 mins longer than originally advised, but it was then stone cold when it finally arrived. I called to speak with someone but apparently the manager is too busy in the kitchen and there's nothing they can do because Uber delivered my order, even though I placed the order specifically through the pizza express website. Some poor girl bore the brunt of my anger because the manager was hiding behind her and refused to speak with me. Incredibly disappointed and will NEVER order from @pizzaexpress again. Customer service is non existent and zero help for their staff when put under pressure. Manager, shame on you! And that poor girl deserves a medal having to work for such a spineless manager

A real rip off. They also subscribe to Too Good to go App. They advertise food, you pay for it then you don't get what's asvertised. Deal was a main and 2 sides, I got 2 dough balls and the tiniest flat bread (another side) and that's it! They do not give you what you pay for!

Notification to say driver was at restaurant. Not the case, rang restaurant and they said order was cooked, but no sign of driver. So when food finally arrived it was stone cold and nearly in-edible. Driver shot off sp fast I didn't have time to explain to him.

Arrived stone cold and half missing

Lovely food. Polite and attentive staff. Very clean. Varied drinks menu. Will definitely return. Dough balls are amazing! Had a tiramisu for dessert, one of the best I’ve tasted!

Food wasn’t hot anymore and took ages

Very tasty food and delivered on time great options of pizzas and the pizza dolce is great

Awful pizza delivered and customer service didn't care!

A good place in town centre for a small group or large to enjoy dinner out! Great seating and tables, service was helpful. :). Pizzas were good but not fantastic, feels like they need to be more adventurous on menu options.

Superb service and amazing food! Can't wait to go back! Thank you Julia 🌸

Half the order missing, food we got was stone cold

pizza express is a great restaurant if you want to grab a quick bite to take away or to sit in. the staff are super friendly.will come again . shoutout to Alana for being so kind and giving excellent service. 10/10 :)

Great food.. pizza and pasta are amazing! American Hot and Spicy Giuseppe pizzas are amazing👌✌🏻

My experience here has never been a bad one. It’s a nice restaurant, with nice staff who genuinely seem to try. Clearly it’s a bit understaffed, but the hospitality industry generally is. I always book so I’m guaranteed a table, but usually you can walk in. Unless there’s a lack of staff and/or it’s a busy day, having no booking is seldom a problem. However it’s always better to book. Food is always good and there’s a separate vegan menu with ample choice. To be honest, albeit rarely, some mistakes are made, but the staff are only human and such things are only natural. I’ve worked in the service industry (admittedly not for this company) before and I KNOW it’s not always easy. I don’t doubt that some people have had subpar experiences at this restaurant, but in my own opinion and experience, it’s never been enough to make me not want to come back

The deals on the app are fantastic, me and my partner like to come at least once a month, sometimes more! The staff were brilliant too. Great vegan options too! Most recently, we were served by Kiera and Gabby. Both of which were utterly brilliant! Communicated well and ensured we had a great time :)

I have been here many times in the past and will continue to do so in the future. The food is always good and the staff are genuinely friendly and accommodating. Shout out to Caterina and Alana. I’ve been served by both of them and they’re both really lovely and knowledgeable. There’s plenty of choice on both the normal menu and the separate vegan menu. Recommended dishes include: classic dough balls; any of the chicken pizzas and the brownie with ice cream. You can get free dough balls on the Pizza Express app which I recommend if you want to save your money. I genuinely don’t really have any complaints so… keep it up Pizza Express Witney

Food was 35mins late when order was scheduled for 5:45pm and place order at 4:30pm