Pizza Express in Kingston upon Hull, City of

Visited on a Saturday night as a family of four. We booked ahead but arrived early and were still seated. We were served by Shayan, who was friendly, helpful and efficient. Would visit again.

Just the same as every other pizza express, good pizzas, mozz sticks very greasy but good service. It was quite cold inside but it looked like they were having some issues with heating and were doing everything they could to combat it.

The server was wonderful easily able to accommodate our discount codes and provided us with everything and good conversation.

I've always loved Pizza Express for dining in. The staff always seem so friendly. I was in a bit of a rush, but they always seem soo efficient and I'm never waiting for too long.

We had a great experience at Pizza Express today. We were a group of 10 adults, 2 teens and 2 toddlers. The food was good, everyone enjoyed their choices but what really made it was the exceptional service. The young man serving our table (so sorry I didn't ask his name) was efficient, friendly and helpful and managed to keep everyone happy. The other staff were also keen to ensure everything was good for us. We all commented on the excellent level of service.

This week, I have eaten at 6 different pizza expresses and tried most of the menu and have saved loads using the new app. The waiter was great here for us, which helped us enjoy the experience. Getting to gold is amazing. I got a free cookbook this time. Food was great, and both my son and myself enjoyed it. A lot busier maybe because of the heavy rain. They had heaters around the restaurant to keep us toasty.

It was okay for a Monday night, staff were excellent.

Food was ok but took an hour to come on a night that was not busy and the staff were pleasant enough but were more interested in chatting between themselves than being attentive.

Always great service and nice food. Pleasant view of the old Quay. Family friendly and has a good kids menu. Room can be cold and a bit lifeless, but that is a minor grumble.

Busy restaurant tonight for nephew's birthday. Food was delicious and service was excellent 👌

Always ace pizzas from the Express.

Great venue, friendly and attentive staff, tasty food and wine and real value too!

I recommend getting your pizza romana style.

This evening we chose to dine at pizza express in princess quay hull. We had a comedy event to attend (Paul smith) as it wasn’t that busy and confirming this with the waitress we took our seats. We ordered promptly. One pizza one Mac and cheese, two coca colas. 15 minutes passed when we had to remind the waitress about our drinks and after 20 minutes we finally got them. Time was getting on at this point as we got told within 25 minutes we would have our food which was ideal as start of Paul Smith was 2000hrs. We thought if we had left by 1945 this would be plenty of time to get to our seats. 1945 and we called the waitress over enquiring about our food, in almost a joking manner stated “oh I don’t actually know if I remembered to put the order through let me check” this lead me to say if it hasn’t been put through I’ll just leave it with have places to be. She then informed me that the food was “just coming out” now I’m not sure if a snail was on the pass but it was another five minutes to have this boxed up (we had to ask to takeaway as we had no chance to sit down and dine) by the time we had walked to the car I noticed my pizza wasn’t even cut. Too late to eat now so the pizza and mac and cheese got binned as we wouldn’t be eating the food cold. This has put me off pizza express completely. I could have ordered a dominoes and had it ordered and delivered in less time than that of pizza “express” will not be using pizza express again.

Excellent - we all loved the food

Food good , service good unfortunately went on a very quiet day

Amazing food and service every time we go , Been away on holiday and was our first stop when we got home certainly wasn’t disappointed at all .

The staff all had faces like wet weekends Never Smiled or engaged in conversation I Mighnt as well been served by a Robot Found general cleanliness Poor But the Pizzas We had To be absolutely fantastic 👍

pizza lovely but I asked for no mushrooms in my pasta and it came with mushrooms, had to pick them all out. Not great when you've paid £15, for it to arrive wrong! can't even get a refund because I can't access the email my account is registered to so feeling a bit annoyed really, took more effort to put them in than leave them out!

Great pizza, efficient & friendly staff and nice location. Kids ate for £1 each as well which helps make eating out more appealing for families

One of the better Pizza Express restaurants I’ve been to. Very quiet when we visited, quick service.

Burnt pasta, expensive CAN of Coke, staff that talk too quietly. Tables left untidy with plates on.

Our visit to Pizza Express yesterday was quite disappointing from the start. The waitress was acting strange, almost glaring at us, and seemed to be lurking around in an unsettling way. We sat at a large table meant for seven people, with our kids, and even though we each placed our orders separately, the waitress still combined our bills despite our requests to have them split. To make matters worse, we found out that one of the four kids had to pay the full price for their meal, even though the "Kids Eat for £1 during summer holidays" promotion was supposed to apply. I specifically asked the waitress if the promotion was valid, and she confirmed it, but later the manager told us that if we had sat at separate tables, they would have split the bills. Ridiculous. There was no apology, nothing. Apparently, if you come with friends, you have to sit separately if you want to pay individually. The service was terrible, and the company’s policy is just as bad. Because they combined our bills, we ended up paying full price for one child despite the holiday promotion, and no one informed us about this beforehand. They made the decision for us about whether the promotion would apply, which was completely thoughtless. Then, we had to sit and figure out who owed what to whom—absolutely awful. In any normal restaurant, splitting the bill is never an issue. I do not recommend this place at all. To add to the frustration, the waitress, knowing we were with kids, made us wait 40 minutes before serving the main courses because the kids were eating starters. With kids, sometimes they eat this, sometimes that—it’s unpredictable. The table was huge, and everything would have fit. Utterly disappointing.

A nice moat view with a fancy feel of the plates and how they add leaves on top. But the garlic bread with cheese tasted like an indoor swimming pool. Overall I’ll say is a great restaurant and have quick service.

Friendly and helpful staff with prompt and careful service. The highlight of the restaurant was its waterside location that lets much natural light reflect into the dining area and create a relaxing, luminous atmosphere.

had a reservation at 4.30, lovely warm staff, food tasty and arrived quickly, would recommend, definitely going again!!

Pizza Express meh as always. Whether at an airport or in a city centre, it still is meh. P.S. Overpriced comes to mind...🤔

After a little shopping lovely food good service

food arrived cold and delivery was 45 minutes later than it was meant to be.

Decent pizza express. Issue was with another customer who was so loud and swearing. Several other parents on different tables clearly were uncomfortable too. Staff should have done something about it really

Visited this Hull branch today after a visit to The Deep. Food as usual for Pizza Express was very nice and our waitress was great too. The only reason I give 3 stars is the cleanliness 😕 the cleaning is definitely below standard if other Pizza Express restaurants. The mirrors in the ladies are all splattered with water marks that look like been there months, the sinks were really grubby looking and the stairs on the way out were pretty disgusting tbh! The music was also a little too loud in my option 😬 had to kind of shout to eachother over it . The manager here definitely needs to address the cleaning routine at the branch .

I've always loved eating at Pizza Express (it was my first time eating at this branch). Unfortunately, during our last visit, the Pollo Pesto Pasta was extremely undercooked. The pasta was really hard and tasted almost like starch. I told the server and we were informed that it was al dente and it has always been cooked that way because it's "gluten-free", and if a customer wants it to be cooked, they would have to cook it for 15 minutes. He also mentioned that it's been done that way for about 3 years now. If that was the case, I believe we should have been informed prior. I know what al dente is and that definitely wasn't it. Additionally, I've always ordered Pollo Pesto Pasta from different branches of Pizza Express and none of those that I've had are that undercooked. Extremely disappointed.

Not very nice food. Overpriced and and the wrong order was delivered. Asked to see manager but all they did was bring the bill. Will definitely not be going to any of these retailers again.

Food was cold and additional comments about modifications were ignored

Amazing food and brilliant delivery, thank you for calling me.

My son and his friend were given the wrong order (21/04/24) and after letting the waitress know that was not what they ordered they were asked if they wanted their actual order then charged for everything. After leaving messages for a week someone got in touch and was adamant (110% her words) my son and his friend lied I’m beyond fuming.

The size of the garlic bread with mozzarella was 4 " absolutely delicious for the price the pizza I'm convinced was frozen was a 3/10 hardly no cheese and dry tasteless pepperoni. NEVER AGAIN!!!

damaged food poor service when calling refused to send a replacement

hardly any prawns or cherry tomatoes, and food cold.

I love the food and the music+atmosphear

Food was good. Service was attentive.

food was freezing once it turned up, must've been sat for a while as the pizza had completely congealed. very unhappy what a waste of money

Great food great service lovely staff

Went in asked for a table for 2, got yoldit would be another hour! The place was nearly empty, not one ws reserved on the tables. I was on the understanding you had a percentage of table set aside for wslk ins, obviously not.

Great restaurant, good prices, tasty food, nice view, awesome service by waiters. My only complaint would be that when I ordered, they brought everything simultaneously (starters, salad and main). I would have prefer the starters and the salad to be served first, and when I finish them to be served the main.

Atmosphere ,midweek day so quiet, food was nice but meal left off list, so brought after

There was a wait getting in. Then our main course hadn't arrived after an hour. Decided to leave but pay for the starter, which they they tried to over charge us by £20.

Tasty pizza, slow service, melanzzanie not good

my food took over two hours to arrive, order was placed at 2:23 it arrived at 5:54.

The pizza was very good, certainly not cheap for a pizza however once in a while it's worth it. I did think £3.50 for a bottle of sparkling water was a touch excessive though.

We visited our local Pizza Express in Hull city centre, yesterday (10/02/24). We had a very pleasant experience. The restaurant was super busy (which you expect on a Saturday) so service were slightly slow but we expected this. We was served by Shayan and he was lovely, and his customer service was incredible and he is a credit to that restaurant. Our food was piping hot, and totally delicious. Shayan was super attentive and apologised for delays, and was friendly and had a happy face. We had a lovely experience, thank you ☺️

My food has not arrived but says delivered

I had to go and search for the delivery driver, he was nice enough but, by the time I found him, the food may as well have come straight out of the fridge

Absolutely love this place the staff are all amazing and the food is fabulous

3 out of the 4 of us had pizza & tbf all said they were excellent, however the grand pollo Milanese was poor at best. Salad was simply a handful of rocket leaves with 3/4 bits of sun dried tomato in the mix. No seasoning/dressing/flavour or gran Milano cheese. Staff were a little hot & cold. We made our points & all was handled ok. Not in any rush to go back to back to the brand

So went last night with My other half atmosphere was great food was lovely and the waitress (Abbie)was very lovely, and excitable we'll definitely be going again

£7 for a SMALL shandy... Food was a bit expensive, BUT the drinks were a joke...

Had the lasagne and polenta fries which was absolutely gorgeous whilst got my drink dough ball and soft drink free by using the reward on the app. honestly totally recommend using the app. Staff was always quick to get whats was needed and ensure that I was truly satisfied with my time there. Chill environment with pretty view out into the city center. Would recommend for everyone.

Staff are really friendly. Nice food if a little pricey, but then aren't they all nowadays

The pizza was great! And the food was done quick it was fantastic i cannot recommend this place enough

The food was absolutely delicious i love how good it was i have no complaints and can only give a good review

Had a great experience at Hulls pizza express , fantastic service on what was a busy night, food was nice, restaurant night and clean , hope To return one day

I loved this i had it for my birthday and I'll definitely have it again soon keep up the great work

If i could rate this more i would the pizza was delicious and i would gladly order again

Really lovely visit with the family. Great all round visit. Will definitely be back

£8.50 chilli prawn starter….literally 1 chopped up prawn, what an actual joke.

the vegan pizza was greasey and not very nice at all

Food was good but not much of it for the price, and drinks are a total rip off.

Pizzas were absolutely delicious. Love the thin base.

On time but cold. No point ordering a takeout to save you cooking if you then have to heat it up (completely) when it arrives

Excellent dining experience through and through

Great atmosphere and good food. Great customer service as well! :)

Great food, fantastic service and incredible view

Came for my birthday and it was a fabulous meal! The staff held a cake for me and sang happy birthday ✨✨✨ would come again!!! The app discounts were amazing too!

Jess really made sure we were looked after. She really recommended items on the menu and helped us out by explaining how to use the app. Great atmosphere in the restaurant and a hard working team.

Just about a perfect meal experience with you. First table under a very warm air conditioner, so we did move.

Superb meal, thoroughly impressed with all of the staff and their knowledge. Restaurant was clean and welcoming and food outstanding. Very much looking forward to returning.

Amazing food, went for our anniversary and loved it ! Staff were lovely and friendly

Had a really enjoyable meal with family recently. Staff extremely helpful and friendly.

Really enjoyable experience will continue to come both enjoyed our meals

Fantastic place, food was amazing and the staff was just so helpful and polite! Definitely recommend!!!

Had a brilliant time, food was excellent and all the staff was so friendly and welcoming. Hats off to the manager Craig with his recommendations on what food to get and the service he delivered. Definitely will be coming back.

Love coming here we always have an amazing time. All the food great. All the staff are amazing and the service is quick. Definitely can’t wait to come back.

We love coming here! The staff are always so lovely and the food is always really tasty. We will definitely be visiting again!

Staff very friendly couldn't do enough and food came out quick despite being busy.

Excellent service! Lots of options, friendly staff and always tastes good

Let’s start by saying we like Pizza Express. The pizzas are usual great and the choice of a thin Romano base is great. Most of the family are vegetarian so choose the vegan Giardiniera but ask for ordinary cheese. I had a vegetarian calzone and our other member an American hot. We had dough balls and olives as a starter. All perfectly fine. It was busy. Desserts. My wife’s warm brownie, just wasn’t. She should have asked it to be warmed as stated on the menu but didn’t. Mainly because the whole place was freezing. So many people were sat with coats on and we wanted to go home. We’d certainly go again because the food is good but wear something warm.

It's soooo cold in this place.. really slow service, friendly, but slow. They are understaffed and the 'manager' (you can spot her as she's the one wearing something different so you know she's the manager) is very busy 'managing' in the back office to help out. Get some staff. Get some heating (or put a lid on the entrance hole). Give the manger some training on what managing is.

It’s just reminded me why I don’t come to such places. Food arrived cold, salad was rocket and spinach. Staff unhelpful and didn’t seem to care. No toilet facilities in the place as closed off. The shopping centres toilets were closed and we were told to go to Nandos. Big fat waste of time. Disappointing experience avoid and go to a decent pub instead!

Food was ok but the toilets were out of order and the staff were singularly unhelpful. We were told the toilets in the shopping centre were closed but we could go to Nandos

Great food, very polite and helpful staff. Definately the best restaurant I have ever been to

Managed to get a seat easily without pre booking, service was quick and easy.

OK. Expensive for what you get. Garlic bread was tiny and very dry, not what you would expect from a pizza house. Pizza was ok

Although really busy, the manager and waiters were very attentive. Food was fast and tasted amazing one of the best pizza express restaurants that I have been too

Everything arrived cold, I had to put it in the oven for 15 minutes at 160 degrees.

One of our favourite restaurants which we visit on a regular basis. Nice setting and tasty food.

Fantastic good ,really fast service.

ORDERED FOOD 19.00 FOR DELIVERY 19:50 / 20:20 THEN GO A MESSAGE SAYING 20:50 / 21:20 THEN 21:07 CANCELLED WONT ANSWER THE PHONE COMPLETE JOKERS DONT TRUST THESE PEOPLE YOU WILL SIT FOR HOURS WAITING THEN JIST CANCEL ON JUST EAT WISH COULD GIVE 0 STAR

The food was average at best, the pizza was slightly burn. My main complaint is the Just Eat delivery person - I am hoping that the restaurant see this and communicate to JustEat about the issues. The food arrived stone cold, why? because the cyclist blatantly was doing other deliveries also, he was stopped outside another takeaway for at least 5 minutes.

Quick bite service at resteraunt prices. Food is good standard but overpriced as are the drinks. This venue is OK if your out shopping. Easy.