Pizza Express in Kingston upon Hull, City of - Phone Number, Reservations, Reviews

Great pizza, efficient & friendly staff and nice location. Kids ate for £1 each as well which helps make eating out more appealing for families

Expensive cans of Coke and burnt pasta with little flavor. The quality was very disappointing considering the high prices. The ambiance was nice, but the food didn’t live up to the expectations. Unfortunately, I wouldn’t recommend this place to others, as there are better options available at this price point

One of the better Pizza Express restaurants I’ve been to. Very quiet when we visited, quick service.

Burnt pasta, expensive CAN of Coke, staff that talk too quietly. Tables left untidy with plates on.

Our visit to Pizza Express yesterday was quite disappointing from the start. The waitress was acting strange, almost glaring at us, and seemed to be lurking around in an unsettling way. We sat at a large table meant for seven people, with our kids, and even though we each placed our orders separately, the waitress still combined our bills despite our requests to have them split. To make matters worse, we found out that one of the four kids had to pay the full price for their meal, even though the "Kids Eat for £1 during summer holidays" promotion was supposed to apply. I specifically asked the waitress if the promotion was valid, and she confirmed it, but later the manager told us that if we had sat at separate tables, they would have split the bills. Ridiculous. There was no apology, nothing. Apparently, if you come with friends, you have to sit separately if you want to pay individually. The service was terrible, and the company’s policy is just as bad. Because they combined our bills, we ended up paying full price for one child despite the holiday promotion, and no one informed us about this beforehand. They made the decision for us about whether the promotion would apply, which was completely thoughtless. Then, we had to sit and figure out who owed what to whom—absolutely awful. In any normal restaurant, splitting the bill is never an issue. I do not recommend this place at all. To add to the frustration, the waitress, knowing we were with kids, made us wait 40 minutes before serving the main courses because the kids were eating starters. With kids, sometimes they eat this, sometimes that—it’s unpredictable. The table was huge, and everything would have fit. Utterly disappointing.

A nice moat view with a fancy feel of the plates and how they add leaves on top. But the garlic bread with cheese tasted like an indoor swimming pool. Overall I’ll say is a great restaurant and have quick service.

Friendly and helpful staff with prompt and careful service. The highlight of the restaurant was its waterside location that lets much natural light reflect into the dining area and create a relaxing, luminous atmosphere.

had a reservation at 4.30, lovely warm staff, food tasty and arrived quickly, would recommend, definitely going again!!

Pizza Express meh as always. Whether at an airport or in a city centre, it still is meh. P.S. Overpriced comes to mind...🤔

When did Pizza Express get so expensive?! We ordered two mains, two soft drinks, polenta fries and a child’s meal and it was nearly £50! They had the nerve to charge £3.55 for a Coke Zero which just came in a 330ml can - you can get a multipack in the supermarkets for that much! My cannelloni was burned on the edges, and the polenta fries were tepid at best. I think, unless you’ve got a gift card or vouchers, save your money and go elsewhere.

food arrived cold and delivery was 45 minutes later than it was meant to be.

After a little shopping lovely food good service

Decent pizza express. Issue was with another customer who was so loud and swearing. Several other parents on different tables clearly were uncomfortable too. Staff should have done something about it really

Visited this Hull branch today after a visit to The Deep. Food as usual for Pizza Express was very nice and our waitress was great too. The only reason I give 3 stars is the cleanliness 😕 the cleaning is definitely below standard if other Pizza Express restaurants. The mirrors in the ladies are all splattered with water marks that look like been there months, the sinks were really grubby looking and the stairs on the way out were pretty disgusting tbh! The music was also a little too loud in my option 😬 had to kind of shout to eachother over it . The manager here definitely needs to address the cleaning routine at the branch .

I've always loved eating at Pizza Express (it was my first time eating at this branch). Unfortunately, during our last visit, the Pollo Pesto Pasta was extremely undercooked. The pasta was really hard and tasted almost like starch. I told the server and we were informed that it was al dente and it has always been cooked that way because it's "gluten-free", and if a customer wants it to be cooked, they would have to cook it for 15 minutes. He also mentioned that it's been done that way for about 3 years now. If that was the case, I believe we should have been informed prior. I know what al dente is and that definitely wasn't it. Additionally, I've always ordered Pollo Pesto Pasta from different branches of Pizza Express and none of those that I've had are that undercooked. Extremely disappointed.

Not very nice food. Overpriced and and the wrong order was delivered. Asked to see manager but all they did was bring the bill. Will definitely not be going to any of these retailers again.

Food was cold and additional comments about modifications were ignored

Amazing food and brilliant delivery, thank you for calling me.

My son and his friend were given the wrong order (21/04/24) and after letting the waitress know that was not what they ordered they were asked if they wanted their actual order then charged for everything. After leaving messages for a week someone got in touch and was adamant (110% her words) my son and his friend lied I’m beyond fuming.

The size of the garlic bread with mozzarella was 4 " absolutely delicious for the price the pizza I'm convinced was frozen was a 3/10 hardly no cheese and dry tasteless pepperoni. NEVER AGAIN!!!

damaged food poor service when calling refused to send a replacement

hardly any prawns or cherry tomatoes, and food cold.

I love the food and the music+atmosphear

Food was good. Service was attentive.

food was freezing once it turned up, must've been sat for a while as the pizza had completely congealed. very unhappy what a waste of money

Had came here since a chicken restaurant was shut for the day. I’ve not been to pizza express in a long time and often forget about it existence. Today me and my partner gave it ago and we’re happy we did the pizza was lovely full with toppings and my partner really enjoyed her pasta. We will definitely come again, it was good to see it busy with other people enjoying their meals

Great food great service lovely staff

Went in asked for a table for 2, got yoldit would be another hour! The place was nearly empty, not one ws reserved on the tables. I was on the understanding you had a percentage of table set aside for wslk ins, obviously not.

Great restaurant, good prices, tasty food, nice view, awesome service by waiters. My only complaint would be that when I ordered, they brought everything simultaneously (starters, salad and main). I would have prefer the starters and the salad to be served first, and when I finish them to be served the main.

Atmosphere ,midweek day so quiet, food was nice but meal left off list, so brought after

There was a wait getting in. Then our main course hadn't arrived after an hour. Decided to leave but pay for the starter, which they they tried to over charge us by £20.

Tasty pizza, slow service, melanzzanie not good

my food took over two hours to arrive, order was placed at 2:23 it arrived at 5:54.

The pizza was very good, certainly not cheap for a pizza however once in a while it's worth it. I did think £3.50 for a bottle of sparkling water was a touch excessive though.

We visited our local Pizza Express in Hull city centre, yesterday (10/02/24). We had a very pleasant experience. The restaurant was super busy (which you expect on a Saturday) so service were slightly slow but we expected this. We was served by Shayan and he was lovely, and his customer service was incredible and he is a credit to that restaurant. Our food was piping hot, and totally delicious. Shayan was super attentive and apologised for delays, and was friendly and had a happy face. We had a lovely experience, thank you ☺️

My food has not arrived but says delivered

I had to go and search for the delivery driver, he was nice enough but, by the time I found him, the food may as well have come straight out of the fridge

Absolutely love this place the staff are all amazing and the food is fabulous

Having visited this branch a fair few times I’ve always been pleasantly surprised by the attentive staff, always busy doing something, good service, attentive, but sadly that all went out the window on my recent visit. Walking down the stairs I was met (not physically, I was stood waiting for a short time) with two members of the ‘team’ slouching against the counter chatting. Hmmm. Ok. A third team member greeted me, and she was very pleasant and friendly. The other two, 1 male, 1 female, still slouched against the counter. And not just slouched, but slouched with arms crossed (when not on their phones!). Not a great view having people’s butts sticking out when you look up. Not a great advert. What really bugged me was the manager (I’m assuming he was the manager as not in uniform) was in the vicinity and was even chatting with them. Sorry but having been in hospitality for numerous years with my own premises if staff had done that they would be given jobs to do. There is always something that can be done which doesn’t include slouching and chatting. Maybe it’s the norm here? Let’s get to the ordering, the young slouching female team member came to take my order ‘what can I get ya’. Ok so no ‘are you ready to order?’ or ‘can I take your order?’ Order given, back to slouching. I guess walking 20 feet and saying those few words took all your energy? They were that busy slouching the ‘manager’ brought my starter! Either that or I’m a privileged customer…… So onto the food…..well I can honestly say this was the worst I’ve had at any pizza express, and usually at this branch it has been pretty good. The pizza was undercooked, pretty much raw from about inch and half in (and as a romana base it should be pretty well cooked, crispy, across the whole base), about a dozen bits of meat, 5 onion rings, few little bits of green pepper, sauce was, well, non existent as was the cheese, maybe they were running out? On previous visits I have not been able to fault the pizzas, always well cooked and crispy with decent amount of toppings and enough cheese that it ‘strings’ when you pull a slice off. Did I complain or make anyone aware, no because no one came to see how my meal was as they were too busy slouching and not looking at any customers, nor did they ask when my plate was cleared with a fair amount left on it. Poor show, but in fairness it was the slouching female that cleared and I don’t think interacting with customers was her forte! And for those who will say they use phones for their orders, this server had one table, mine, so I can’t see what she was doing on the ordering phone with no other guests ordering with her! Lastly, the temperature in the restaurant was decidedly cold, I can’t see that any heating was on at all, luckily I had a thick jumper on but i was still cold throughout my visit. Dubious as to if I will return as this visit has put me off to be honest.

3 out of the 4 of us had pizza & tbf all said they were excellent, however the grand pollo Milanese was poor at best. Salad was simply a handful of rocket leaves with 3/4 bits of sun dried tomato in the mix. No seasoning/dressing/flavour or gran Milano cheese. Staff were a little hot & cold. We made our points & all was handled ok. Not in any rush to go back to back to the brand

£7 for a SMALL shandy... Food was a bit expensive, BUT the drinks were a joke...

So went last night with My other half atmosphere was great food was lovely and the waitress (Abbie)was very lovely, and excitable we'll definitely be going again

Had the lasagne and polenta fries which was absolutely gorgeous whilst got my drink dough ball and soft drink free by using the reward on the app. honestly totally recommend using the app. Staff was always quick to get whats was needed and ensure that I was truly satisfied with my time there. Chill environment with pretty view out into the city center. Would recommend for everyone.

Staff are really friendly. Nice food if a little pricey, but then aren't they all nowadays

I loved this i had it for my birthday and I'll definitely have it again soon keep up the great work

Had a great experience at Hulls pizza express , fantastic service on what was a busy night, food was nice, restaurant night and clean , hope To return one day

The pizza was great! And the food was done quick it was fantastic i cannot recommend this place enough

The food was absolutely delicious i love how good it was i have no complaints and can only give a good review

Really lovely visit with the family. Great all round visit. Will definitely be back

If i could rate this more i would the pizza was delicious and i would gladly order again

£8.50 chilli prawn starter….literally 1 chopped up prawn, what an actual joke.

the vegan pizza was greasey and not very nice at all

Pizzas were absolutely delicious. Love the thin base.

Food was good but not much of it for the price, and drinks are a total rip off.

On time but cold. No point ordering a takeout to save you cooking if you then have to heat it up (completely) when it arrives

Great atmosphere and good food. Great customer service as well! :)

Jess really made sure we were looked after. She really recommended items on the menu and helped us out by explaining how to use the app. Great atmosphere in the restaurant and a hard working team.

Came for my birthday and it was a fabulous meal! The staff held a cake for me and sang happy birthday ✨✨✨ would come again!!! The app discounts were amazing too!

Great food, fantastic service and incredible view

Excellent dining experience through and through

Amazing food, went for our anniversary and loved it ! Staff were lovely and friendly

Just about a perfect meal experience with you. First table under a very warm air conditioner, so we did move.

Superb meal, thoroughly impressed with all of the staff and their knowledge. Restaurant was clean and welcoming and food outstanding. Very much looking forward to returning.

Really enjoyable experience will continue to come both enjoyed our meals

Fantastic place, food was amazing and the staff was just so helpful and polite! Definitely recommend!!!

Had a really enjoyable meal with family recently. Staff extremely helpful and friendly.

Had a brilliant time, food was excellent and all the staff was so friendly and welcoming. Hats off to the manager Craig with his recommendations on what food to get and the service he delivered. Definitely will be coming back.

Love coming here we always have an amazing time. All the food great. All the staff are amazing and the service is quick. Definitely can’t wait to come back.

We love coming here! The staff are always so lovely and the food is always really tasty. We will definitely be visiting again!

Excellent service! Lots of options, friendly staff and always tastes good

Staff very friendly couldn't do enough and food came out quick despite being busy.

It is very very cold in this restaurant. We were all freezing the whole time we were in there, every single table had at least one person sat in their winter coat and/or a scarf. It doesn’t make for a particularly pleasant dining experience. I was actually cupping my hands over the candle on the table for warmth at one point. The staff were walking around in T-shirts, but I imagine that’s the uniform and they don’t have a lot of choice, plus when your moving you feel warmer, but for those of us seated and eating dinner it was a fairly arctic experience. There are a few heaters, but they don’t seem to be up to the job. Food was fine, exactly what you would expect from a Pizza Express. We had a full meal with starters, mains and desert. The servers were attentive and service was reasonably quick despite it being busy in there. Some of the deserts that were supposed to be served warm were served cold which was frustrating, but we didn’t bother to mention it because by that point we were all so chilled through that we wanted to get out and warm up. It’s a shame because it’s a nice restaurant with a lovely location, but it’s just so cold in there.

It's soooo cold in this place.. really slow service, friendly, but slow. They are understaffed and the 'manager' (you can spot her as she's the one wearing something different so you know she's the manager) is very busy 'managing' in the back office to help out. Get some staff. Get some heating (or put a lid on the entrance hole). Give the manger some training on what managing is.

Let’s start by saying we like Pizza Express. The pizzas are usual great and the choice of a thin Romano base is great. Most of the family are vegetarian so choose the vegan Giardiniera but ask for ordinary cheese. I had a vegetarian calzone and our other member an American hot. We had dough balls and olives as a starter. All perfectly fine. It was busy. Desserts. My wife’s warm brownie, just wasn’t. She should have asked it to be warmed as stated on the menu but didn’t. Mainly because the whole place was freezing. So many people were sat with coats on and we wanted to go home. We’d certainly go again because the food is good but wear something warm.

It’s just reminded me why I don’t come to such places. Food arrived cold, salad was rocket and spinach. Staff unhelpful and didn’t seem to care. No toilet facilities in the place as closed off. The shopping centres toilets were closed and we were told to go to Nandos. Big fat waste of time. Disappointing experience avoid and go to a decent pub instead!

Food was ok but the toilets were out of order and the staff were singularly unhelpful. We were told the toilets in the shopping centre were closed but we could go to Nandos

Great food, very polite and helpful staff. Definately the best restaurant I have ever been to

Managed to get a seat easily without pre booking, service was quick and easy.

Although really busy, the manager and waiters were very attentive. Food was fast and tasted amazing one of the best pizza express restaurants that I have been too

OK. Expensive for what you get. Garlic bread was tiny and very dry, not what you would expect from a pizza house. Pizza was ok

Everything arrived cold, I had to put it in the oven for 15 minutes at 160 degrees.

One of our favourite restaurants which we visit on a regular basis. Nice setting and tasty food.

Fantastic good ,really fast service.

ORDERED FOOD 19.00 FOR DELIVERY 19:50 / 20:20 THEN GO A MESSAGE SAYING 20:50 / 21:20 THEN 21:07 CANCELLED WONT ANSWER THE PHONE COMPLETE JOKERS DONT TRUST THESE PEOPLE YOU WILL SIT FOR HOURS WAITING THEN JIST CANCEL ON JUST EAT WISH COULD GIVE 0 STAR

The food was average at best, the pizza was slightly burn. My main complaint is the Just Eat delivery person - I am hoping that the restaurant see this and communicate to JustEat about the issues. The food arrived stone cold, why? because the cyclist blatantly was doing other deliveries also, he was stopped outside another takeaway for at least 5 minutes.

Quick bite service at resteraunt prices. Food is good standard but overpriced as are the drinks. This venue is OK if your out shopping. Easy.

This branch of Pizza Express has a feel of a school canteen. Chairs aren’t overly comfortable. The food is as expected from this chain, though our polenta chips were very soggy and not crispy at all; pizza (Romana Padana) was nice though. Without the deals on the app, it would be very overpriced (£16 for a pizza is a rip off).

Absolutely beautiful food, the staff couldn't do enough will be going back soon

Absolutely amazing. Lasagna was the best we have ever had and the chicken was lovely. Good arrived hot and delivery driver was very polite. Would highly recommend and will definitely be ordering again

Very nice, prices are high , meal for 4 came to £120. includes diet coke Food excellent.

Bardzo klimatyczne miejsce. Personel przemiły i chętny do pomocy. Bardzo mi smakowało. Polecam

Good food, you know what you're going to get. But the space is tired and dated.

The best pizzas I've had in my life

Really nice pizzas but was 20 minutes late meaning they wasn’t very warm

The order did not reach me, the driver must have made a mistake with the address

l ordered the caesar salad,but I saw in the salad something like a bug. That was very disgusting. Unfortunately I was left hungry and disappointed. Service was ok .

Was a choice between ask or pizza express . What a disappointment. Waited 15 minutes for someone to eventually come over. Not even asked for a drink and there wanting to know what food we wanted. People were finished with there food and had dirty plates on there table and the staff were bringing there next course over and siding the plates there and then. Water glasses were filthy Clueless young staff leaning over the counter tops chatting away in a group. They want to spend less time chatting and more time attending tables I was embarrassed for them. Graffiti all in the toilets dirty and stunk I'm not fussy I never complain I'm no Karen I'm just been honest, the food was good.

Good food, no wow, it could have been better if I didn' find the hair in the food

Absolute sloppy mess. I phoned the company to ask for a refund as it was that bad. No reply. Avoid.

Waited a long time for the food, customer service so bad, ordered a pizza and they put it on a smaller plate than the pizza itself, they didn’t even cut the pizza (16£ pizza), they made me cut it which was almost impossible because the plate was smaller than the pizza itself. the pizza was very thin looking as it was made out of a tortilla , cups were dirty but fortunately we got other ones, ordered 2 cokes and they didn’t even pour it in the cups they brought us cups and the cokes and made us pour it ourselves? is this a self service restaurant or what? also waited over 40 minutes for a starter and a pizza, would never recomend anyone going there.