Pizza Express in Salford

Terrible service. Sat eating our food and the whole ceiling collapsed. Couldn’t make it up!! My food had bits of dust and ceiling bits in it, completely inedible.

Felt like grabbing a pizza for my tea. Walked in and was told that we couldn't be served due to a " leakage In the bathroom ". Yet 10 other couples was sat around eating pizza. Won't be coming back to this franchise.

Nipped in for food it was amazing. I will definitely return. The restaurant was clean and in a very satisfactory condition

Food was better than average but not something you'd talk about afterwards Customer service was awful A group that came in after us were served before us When I challenged the manager he got caught up in a loop of "it'll be a minute, why are you shouting at me?" Even after I apologised for shouting at him he still reverted to his loop Our server ignored us for the hour we waited for our pizza then came over 15 minutes after we were served to ask if we'd finished when my wife clearly had 2 slices left on her plate Suffice to say, we will not be coming back 😆

Always excellent food and service. We usually combine with a cinema visit to Vue.

Can i Just say thank you to our server Maria for making our experience at this restaurant excellent, she was courteous, and friendly, we had a member of our party dressed like one of your servers in a stripy top and she and a male colleague stopped to take photographs and join in the fun we had. I would recommend your restaurant to my nearest and dearest if they were to go to Salford, Media City.

Cancelled our delivery order without explanation after we'd waited an hour for it. Wouldn't have been too bad if they simply didn't accept the order, or cancelled it shortly after. But no, just a 1-line text saying order cancelled. Poor service.

food was cold and taste was not that much good

Avoid! very rude and incompetent staff especially Gaberiella I mentioned to her the service is bad as in ‘slow’ as it had taken 15 minutes to come to our table to get an order. Gaberiella had interpreted my comment as I had said ‘she is bad!’ She was so rude shouted at me in front of my kids and refused to serve me. My kids were shocked as they had not seen such a rude waitress. I Spoke to manager said she’ll come and take my order as Gaberiella clearly couldn’t handle the busy service, the manager sent her colleague. To top it off after waiting 50 minutes for food the pizza base was raw and my daughter’s pasta was overcooked. What a terrible experience wouldn’t come back here again!

The restaurant was jot busy and I was eating alone. 3 other table that came in after me got served before me, I do understand that this can happen (I have worked in the industry) but yo have to wait over 15 minutes and chase them for the bill suggests a bigger problem. Shame as the food was good but ruined my evening through poor service

Thanks for your very quick service and nice food. The restaurant looks beautiful 😍

The waiter was rude and was ignoring us we got up and left in frustration and he gave us a bad look.

Very bad service came with my family waited a long time to order waiter was very rude ignored us so we left!!! Change the servers!!!

Very good pizza and with a gentille Maria amazing attendance. We eat a fiorentina pizza with a delicious desert brownie.

pizza was col and really chewy , the dessert was amazing.

Bit underwhelmed with the frozen strawberry drink but overall.... above average

Nice food, Maria was lovely. Will go again!

Liked the thin romana pizza. Great dessert as well. María was very helpful and attentive. The area is nice for walking around the canals

This is shockingly bad calzone. Absolutely TINY! Looks nothing like the photo plus a ridiculously tiny amount of filling. I ordered this because i have eaten this in the restaurant so knew what to wxpect: but this?!? It is awful!!! JUST EAT: i expect a call back to discuss this. I have taken photos of the calzone. Absolutely awful!

We came last night and were warmly welcomed by harry and served by alina. the service was amazing and we were treated so well by the both of them. the food was amazing as always. can never fault it. amazing work guys 💪🏼🤍

We were greeted at the door. Very friendly and professional. Service was very good. We had the cannelloni with sides. It was delicious

Ate at this restaurant today. Very nice employees, good food but it was too good to be true. Upon arrival at the hotel, we look at the receipt and see that almost £30 in service charges have been charged, even though we have already given a tip. Too bad they scam you right in front of you.

Toppings are quite scarce, the amount of cheese is minimal -even if you ask for the double american pepperoni, which is supposed to bring double the amount of cheese, the amount of cheese is never enough. I reckon they rely on clients who never return, otherwise this is not good enough.

Second time I have ordered Delivery from here and the pizza is freezing cold. What a joke. £20 for cold food

Pizza is STONE COLD and barely any cheese!!!😡

Barely any cheese. Doesn't look like the picture. Frozen cold

Great Pizza Express and perfect place for a meal before the theatre. Very friendly staff too.

We ordered an Uber Eats to a Premier inn near the Trafford Centre. We all loved it. Can’t beat a Pizza Express. Nothing missing, lots of dips. Excellent pizzas. Just all really great and next time we are in the area we will trust this restaurant again. Thank you.

Ordered a gluten free pizza and gluten free dough balls on Just Eat . Got told that it was going to be delivered between 21:40-22:00! After phoning the restaurant 6 times to not be answered I ended up cancelling my order!

Took 30 minutes to be delivered from 3 miles. Stone cold . 20 quid to feed the dog

Driver excellent service in finding the store thank you 👍

was really good, great food and really nice staff - thanks!

We just wanted a bite to eat before going to The Lowry for the evening. Thoroughly enjoyed our visit. Great service, delicious food and complimentary starter to share using the app! I can recommend the Elderflower and Mint G&T and Lime & Basil sorbet both so refreshing and a taste of Spring.

Pizza was cold when it got here and drink was warm. Garlic bread was fine.

We travelled from Ireland to Manchester for the United V Fulham game Saturday 24th Feb just gone, and before the game called into PizzaXpress for food and had 3 kids meals and 1 Adult meal, Kids meal deals which included a side of doughballs, the waitress took our order and when the food did come the Pizza was barely warm, there were 3 kids deals but only 2 of them got the dough balls, plus non of them got their Bambinoccino and again only 2 of the kids were given desserts, which i will add were Chocolate brownies that were rock hard, Now maybe it was the fact that it was match day or that our accents were not Mancunian but I will not be going back there again..

Thank you for the hospitality and service that I received when I visited your Salford Quays branch last Friday for a pre-theatre meal. Food and Menu The menu is good as it is simple, clear and is easy to read. The headings for each section like “Appetisers” etc means that you are less likely to read the wrong part of the menu. It is also good in that the food is on the front page and the drinks are on the back so you cannot go wrong. The variety of food on offer is great as it caters for Meat, Chicken, and Vegetarian lovers. You are spoilt for choice for the various Pizza options however the Pasta options available are limited which means that you are more likely to go for a Pizza. As a result having a more selective range of Pasta dishes would entice more people. Starters include Garlic Bread with Mozzarella, Calamari, Doughballs, Bruschetta, Prawns and more. Mains include a brilliant selection of Pizzas with different toppings. There are also some Pasta and Salad dishes too. Sides include Salad, Halloumi Bites, Palenta Chips, Coleslaw and more. The Dessert menu is separate and caters for both Chocolate lovers such as the Chocolate Fondant, Chocolate Fudge Cake, or Chocolate Brownie. If you are a lover of fruit based puddings then there is the White Chocolate and Lemon slice too. If you fancy a cold Dessert then there is a selection of Ice Cream. The Garlic Bread with Mozzarella was very tasty. It was soft and moist on the inside and slightly crisp on the outside. I loved how the Calamari was presented like a tower where each one was stacked neatly on top of each other. The breaded coating was moorish and the aioli dip added flavour. The Chicken Strips were delicious. It had a crispy deep fried breaded coating on the outside and the Chicken was tender and juicy. The Florentina Vegetarian Pizza was a palette pleaser. It had lots of flavour with Spinach, Olive, Cheese, and Tomato that was tantalising in the mouth. In addition it had a runny Egg in the middle too. It was on a lovely Romana base where the edges had a bit of a bite but it was soft and scrumptious inside. The Polenta Chips were a great addition to the Main as they were crisp on the outside with soft fluffy Potato on the inside yum. The Mustard dip added flavour. The Halloumi Bites were a delight to eat. They added flavour and texture. The Honeycomb Cheesecake and Vanilla Ice Cream was divine. The Cheesecake had a lovely biscuit base that was soft and flaky. The Honeycomb and Caramel flavour was sweet and indulgent with great nuggets of Honeycomb. The Vanilla Ice Cream was scrumptious which added flavour and texture cutting through the sweet Honeycomb and Caramel. The presentation was exquisite. It was great that the Cheesecake slice was beautifully placed in the middle of the plate with the scoop of the Ice Cream nicely in the corner. It was eye catching and was meant to be eaten. Drinks The Drinks menu was simple and it includes all the popular alcoholic and the soft drinks combined. The Strawberry Lemonade was refreshing, light, sweet and punchy. It complemented well against the flavours of the meal. Service The service was good. The waitress was friendly, attentive and accommodating to my needs. She gave us the time to choose our food and drinks. Her recommendations were good and the food came quite quickly so we did not wait long. All the food was freshly cooked and it was presented to a good standard. Lighting and Access The level of lighting at Pizza Express Salford is fairly decent as a whole but it is stronger in other parts of the restaurant. If you have a visual impairment and you wish to have a meal here then it is ideal and the staff are friendly in which they will have your needs in mind. Access at Pizza Express is good. The restaurant is on one floor and so this means that you are not required to go upstairs or downstairs for your dining experience. If you need the toilets then they are on a different level. Parking Parking is decent here as you can park at the multi storey car park in which visitors use for the Lowry in which it is now known as Quayside Media City UK. If you have a Blue Badge then your ticket can be stamped and you will get 4 hours free. Any hours above the 4 hours allocated will be charged at £1.10 per hour. Pricing Pizza Express is a mid-range restaurant where some dishes are reasonably priced and others are more expensive. There are also regular offers available on the app too. If you love Italian food and in particular Pizza then Pizza Express Salford is the ideal place to dine in for you.

The food was expensive, but frozen. My mate gave the waitress a £5 tip and she didn't even smile. The atmosphere was ok, but the staff stand around talking to each other quite a bit. Overall a really disappointing, expensive night out.

Me and my boyfriend came here yesterday for something to eat. We got seated pretty quick so that wasn’t an issue. The issue was when we wanted to order, after being seated nobody came over to take our order so I had to ask a waitress if we could order. She took our order and that was that. The starter came after awhile and the starter was really nice so can’t fault that however we got our starter before our drinks. I had to ask the manager where our drinks were as they should have been there way before the starter arrived and we had only ordered a bottle of water and a peach lemonade, the manager then got us our drinks straight away. Once the starter plate was cleared we then had a 45 min wait for our main. Bear in mind this was a Sunday evening so can’t imagine how long you’d have to wait on a Saturday night. We ate the pizza pretty quick and I defo don’t think the price is worth what you get. The pizza base is really thin and it’s just not very filling. We then had to catch a train so I asked the same waitress who took our order to get our bill. She said she would but then went and cleared a table and then disappeared to the other side of the restaurant and we didn’t see her again after that, I then had to ask another member of staff for the bill again. She was kind and got our bill straight away. I just think the service was very poor and the woman who took our order (and forgot our drinks) was very rude. I’m not sure whether she was having a bad day or just took a disliking to me and my partner for whatever reason but I started to think that she didn’t forget our drinks and actually did it on purpose when she deliberately didn’t get us our bill either. It wouldn’t have been so bad hadn’t we have been in a rush to catch the 7pm train. The waitress in question was a young female with blonde hair and glasses and she was foreign. So if you go here and she serves you be prepared to not have any drinks and to not get your bill either. She obviously doesn’t enjoy her job and that shows with the way she treats customers but I genuinely don’t think she should be in a customer service role if that’s the way she is going to act. When a customer asks for the bill you’re supposed to get it for them straight away not disappear to the other side of the restaurant, it was clear she had no interest or intention of getting us the bill at all. Pure rudeness.

Pre theatre dinner. Pizzas were delicious! It was very busy which was expected for a weekend. I also used my Tescos vouchers 👍🏽

Last minute booking after a show, had a choice of tables, and was served by a lovely waitress who made time to make sure I had everything I needed, and was very friendly and chatty. Fiorentina, free dough balls for signing up to the app, all spot on.

Visited Pizza Express on Saturday 27th January for a meal before the going to the Lowry. It wasn’t good from the start, with an unacceptable delay in being acknowledged and seated. 15-minute wait before the order was taken, followed by a 45-minute wait for the food to arrive. The food was awful. Chilli King Prawns were undercooked and cold, with no sign of any chilli or any seasoning. Pollo Pesto (The Signature Dish). The pasta was burnt, there was hardly any chicken and no Milano cheese. This was literally 10 minutes boiled Penne pasta, topped with a pesto sauce from a jar. Yes, we waited 45 minutes for this! The waiter spent all his time apologising to us and all the other tables around for the unnecessary delay people were experiencing. The waiter was embarrassed. The Manager was also embarrassed and fortunately refund the whole bill. It is very clear what this restaurant does. They pack as many in as possible, and it’s very much a case of quantity over quality. They accept more bookings than they can reasonably serve in an acceptable timeframe and are therefore peddling mediocre food. The only Express part of this was our desire to leave and never return.

X2 pizzas delivered, both evidentially dropped, toppings fully off the base.

Food was burnt and freezing cold unateable

Thankfully it was 50% off, otherwise it would have been rage, rather than disappointment. Poor, especially the calamaris

My wife ordered Pizza via Uber app and was advised collection at 18:11. The ETA kept changing until it got to 19:20. So I called Pizza Express and spoke to the Manager. He told me the order was picked up by the driver 15 minutes again and the driver must have decided not to deliver and steal the pizza. He said that he have another pizza made and re-deliver. The pizza arrived and it was cold and the ticket on the bag stated collect at 18:11. The pizza was not a fresh pizza as would not be that cold within a short delivery. More like the pizza was the original one not collected at 18:11 and instead of making a new pizza the sent the original one. Very disappointed with the pizza and explanation from the Manager.

3 hours to get stone cold food you’re a joke

The food is very good and the waiter Izan has given us a service of 10

Lovely food. Staff really friendly x

Order was delayed 30 mins longer than the hour it stated at time of ordering, 1 pizza didn't have all its toppings and all the food was cold

Early tea before a show, quick and delicious.

Delivery driver was great but took far too long to find a driver and ended up making us late

Went in with friends after uni, staff were very helpful and pizza was warm and tasty. Defo reccomend the Calabrese

Wonderful welcoming staff even at early opening .

Great food & service. Restaurant was quite nice

The gave me the wrong pizza, I am vegetarian and they gave me a chicken on my magertia pizza

Always consistently great food and service

We'd booked a table for 4pm but after a 400 mile drive from Kent actually arrived at 3 and even though they were extremely busy they fitted us in early. Great service.

The 10'' pizza for 14.45£ is bad joke.

A waitress called Abigail was the perfect server, so polite and well mannered. One of the best pizza expresses I’ve been to.

God I love this place, the Americana pizza is unmatched as a classic. The place is so stunning. We were served by Ethan and Dan who were the loveliest servers ever. Such a great meal!

really enjoyed my meal today at pizza express salford quays. our waiter harry was very friendly and attentive

After an excellent experience at Salford Quays with my family. I thought it was only right to emphasise how good it was. One word for our waiter, outstanding. Harry could not do enough for us. My two kids were besotted with him, he really engaged with them which my husband and I both appreciated. Even thought it was extremely busy, he was brilliant. Overall experience. 100000/10. I would definitely recommend. Thank you, Harry for making our once in a lifetime trip so memorable.

A beautiful setting on the quays with delicious food and very tentative waiting staff. Looking forward to our next visit!

Lovely staff, great assisting with dietary requirements and food was fab

Always go here for event days! Staff are always so helpful and food always delicious

Amazing service, amazing food! Can’t wait to come back

The renovation looks fantastic, really nice atmosphere and music. Very quick service and lovely,friendly staff. New menu has loads of choice and everything was delicious... great pizza express on the quays!

Delivery is terrible The pizza arrived crushed!!!

Very pleasant delivery driver :-). Thank you.

Food arrived on time but wasn’t very warm and needed heating up to eat it

Delivery took more than 1 hour. :(

Pizza was shocking, it was cold and had no flavour. Garlic butter was hard and the halloumi bites just tasted like soggy potato. Absolute waste of money

The garlic butter was hard could of been a bit melted. Pizza was cold

The worst pizza i have ever had. It barely had any toppings.

seems like they are trying to skimp on the amount they put on the pizza to save money

Didn’t get given the drink with my deal

Very friendly welcome when we arrived. Excellent service, each course delivered in a timely fashion. The staff were very friendly and helpful. The food was fresh, hot and cooked to perfection. My only niggle was the disabled toilet. I’m able to remove a pedal bin that was pushed up in front of the toilet but someone else might not be able to and it needed to be removed to use the toilet. Also it didn’t look very clean. None of this spoilt the visit to pizza express and it’s a niggle rather than complaint! Overall a totally excellent pizza restaurant with excellent food and staff!!!!!!

Have visited this restaurant many times in the past and no complaints at all. Visited 20/7 , pasta ok , pizza not worth £1:50 let alone £15. Post lockdown recoupment exercise, not sure. They certainly recouped some £ off me but won’t recoup any more.

had a walk around media city, decided to eat out for lunch and pizza express didn't look that busy! walked in with my partner was seen by 2 members of staff and wasn't greeted for 5 mins for them to say have you booked? "no" for them to say sorry we are fully booked with 20-30 tables or so empty!! said they were empty for social distancing which is pathetic as there were 15 people crammed into a corner together and the empty tables were on the other side !! v.poor

We booked in at the Salford Quays Pizza Express for my birthday lunch. We ate outdoors due to the lockdown regulations and the food and service were all great without exception. The staff all looked as if they wanted to be there. Would definitely return if we wanted a meal at the Quays again.

I recently visited here with my family. Excellent food and service. The waiter Mitchell was dashing, polite and courteous. He made our visit a thoroughly enjoyable experience. Not to mention the smile. Munmy and I will be back for sure. Keep up the good work Mitchell and keep serving that amazing pizza!!!!

Very good food, reasonably priced. Great service. The cleanliness of the restaurant made me feel safe in this COVID time.

Not open on the Sunday and couldnt find nowhere serving food that was open. Lots people walking about looking.

The food was gorgeous as ever, my kids love eating at Pizza express, so as a summer holiday treat we went to enjoy the eat out to help out code. Before going I rang to check that we could use our Tesco vouchers along side the government code, which was all ok. As a word of warning, Pizza express take off your vouchers or any other code first before knocking off the government code. I was very disappointed and felt cheated, as we technically spent sufficient to get the £10 off per person, yet we only got £20 off.

The pizzas were great but I wouldn’t recommend the pasta dishes. The place was very nice and clean and staff friendly and helpful.

We had a seat at the window and watched the world go by while waiting for our pizza. There is also seating outside for the summer months. The pizzas are freshly prepared by the pizza chef in front of you and they are of very good quality. The prices are reasonable and the restaurant is handily placed in the shopping outlet so that you can dine and then do your shopping. To be recommended.

We took 2 of our grandchildren out for early tea on 23rd feb .I book online originally for 3 but left a voice mail to the restaurant asking to make it 4 ppl.Within 15 mins I received an email of confirmation .....wow that was 10/10 for speed guys.The kids had a pizza meal deal , I had the goats cheese pizza and the hubby had a calzoni. As I wasnt driving I had the treat of 2 glasses of prosecco, lovely .We started with dough balls which was a freebie when I signed up to book using my TESCO CLUBCARD VOUCHERS!We had a lovely visit and sat near the window looking out to the theatre and the quays .it was busy but not packed , the staff were lovely, the food was 10/10 & we will go again .thank you for providing colouring pens and booklet to keep the 2 grandkids entertained .See you soon x

After not being served across the plaza at Pier 8 we wandered over to this place to find welcoming, friendly helpful staff, and got ourselves a great pizza.

Excellent service very patient as we couldn’t make are Minds up and very informative we were served by myroslava this was the name on the reciept.

We visited for lunch as made a booking online as we were visiting the Lowry theatre for a show. I asked the server if they had any 2 course offers on and she said yes but you will have to get a code on-line and gave us the 2 course lunch menu (this wasn't on the table so only available if you asked). Starters were fine but I ordered a Niscoise salad which was supposed to have anchovies on it but there wasn't any they had forgot to put them on when I asked the server where they were, she went off and put some in a separate bowl for me. My daughter had the adults pasta bolognese and quite alot of the pasta tubes were burnt and black on the edges so she left quite a few. When the server came to collect the plates I mentioned it to her and asked her to pass it onto the chefs that the pasta was burnt and she said ''Oh that's what happens with gluten free pasta it burns really easily''!!! No apologies just told that. I'm sorry but when you are paying Pizza Express prices for a bowl of pasta you dont expect it to be burnt. We enjoyed the meal and would return just think the customer service skills need improving.

There is plenty of space inside this restaurant so you don't feel crowded even when the centre is busy. There is an excellent choice of pizzas and all are freshly prepared to order. You can see the chef making them in front of you. You can also have a starter if you want and the desserts are nice as is the coffee. We had a lovely leisurely meal here sitting by the window and the service was excellent. To be recommended.

Vi fik en relativt god pizza, som blev serveret hurtigt og venligt. Priserne er dog høje, og matcher ikke helt stedets niveau.

Can't comment on the food as we didn't get past the door. Even though the restaurant didn't look that busy we were told by a rude member of staff that we'd have to wait 15minutes for a table and walked he just away. So we turned and did the same.

Standard Pizza express offering, however we went when a Match was on at Old Trafford and no discounts are allowed on the day of a match? - Even during the game.

As you would expect, this restaurant gets very busy if there is something on at the theatre or its match day at Old Trafford, so I would advise making a reservation. The service is efficient and friendly. All the pizzas are good but the diabolo is very good. Ask for extra chillis if you like your food spicy.

Really brilliant location when visiting The Lowry Theatre, literally right outside and about a 5 minute walk from the Media City tram station. The food is really nice and good value for money. We had the cheapest Rose wine, and sometimes this means something bitter, but on this occasion the wine was very nice. There is also a section for large families which I think is a very good idea. Our waiter was lovely, really friendly and could not fault. If I visit Salford Quays again I will probably come here.

Lovely food and excellent staff. My daughter ordered something that she didn't like (there was nothing wrong with the food) but the staff changed it immediately with no problems whatsoever.We didn't realise we weren't charged for the first meal until we left the restaurant so thank you very much for your kindness.

Busy place. Friendly staff. Fast efficient service. Food was good but served on cold plates. Excellent value for money.

Was greeted quickly at a very busy restaurant, advised that food could be up to 30-40 mins. We was fine with this because we had time plus was using a Tesco voucher for food.

This is my go to pizza express. Always satisfied. Also Paulina the waitress is the loveliest person! So polite and well mannered! Excellent customer service!