Pizza Express in Christchurch

AVOID! What an absolutely awful experience. Initially chose to order from Pizza Express as they quoted a convenient delivery time of between 20 and 35 minutes. Food was eventually delivered after 1 hour and 45 minutes. Grandson had already fallen asleep without dinner. Pizzas were barely lukewarm, doughballs totally cold. Only positive was the cheerful delivery guy!

Everything from the food to the staff was excellent

I placed my order at 19:39 and it said it was a 20-40min wait. The time kept going up and up with no explanation and my food finally arrived at 21:28. I tried to cancel the order as by this time I didn’t want it but they were going to charge me fully

Great service waiter was friendly and gave good advice about the app and type of pizza .

Very empty. Good and service were both very good

Very good service, so and so atmosphere.

We booked a table for 7 of us at 4pm on a Saturday afternoon. The waiter was polite and attentive. The drinks arrived promptly. The food was delicious but took a while to arrive. I suspect that the restaurant was short-staffed because as the meal went on, it became harder to get the attention of a waiter. It was also difficult to pay. We got the bill, but had to ask to actually pay it twice. We enjoyed ourselves, but with a toddler in our party could have done with food being served more promptly.

Food good but over priced drinks way over priced £152 for 6 people ridiculous.

Had a really great deal on , ages since we last visited. All round great experience very friendly staff and the pizza was superb. Had the hot American ! Yummy. Will definitely be back.

Great food, as always, you know what to expect when you go in, but when it's done really well, then that's down to the staff. Lovely and friendly staff offering a great experience. We will be back.

Pretty good. Enjoyed the meal. Only gave three stars overall because it is overpriced. The Ultimate Chocolate Fudge Cake is delicious but £9.95 for a slice of cake is just absurd!

Very good food. Tasty and fresh. Good service . But we were the only customers.

Great food and service. Very impressed.

The place was fairly quiet on a Sunday afternoon. We had to ask several times for a jug of water that finally arrived after we got our food. The pizzas were hot and delicious, and went down a treat. The price was good too, we had to use the app for best value.

We were there with my family with 2 children on 31st August. The restaurant was very busy possibly due to the last day of the 'Kids eat free' promotion. The waiters/waitresses were overstretched, understaffed which caused delay in all services and people were queuing for 20-30 mins at the door just to get in. The food was very slow which is a nightmare when you have kids. Our waiter was so irritated and rude which destroyed our last outing as a family this summer. I was deeply disappointed 😞. Food was very delicious though but the whole wibe was awful. Management should have more staff on the rota to cover the last day of the promotion to avoid this.

I have eaten at many branches of Pizza Express over the years but the pizza fiorentina Romana I had there tonight undoubtedly ranks as one of the best. And it came with courteous fast service!

I order the same every time! The La Raine it’s my favourite and I haven’t found another pizzeria who does the same or similar as well. Staff are always helpful and attentive.

A good location and probably a slightly better option among some mediocre alternatives. The staff were really helpful but not overbearing. It was the normal Pizza Express menu but nothing to fault here in the actual meals.

Best pizza express I have been to. Amazing venue and nice location

According to the app the driver was waiting for the order for 20 minutes. If he had driven to me directly from the restaurant as soon as the pizza was ready the. It would have been hot..I’m literally 5 to 8 minutes from this branch.

Fabulous in everything. Great manager too

Went here for dinner, service was good, messed up one of the orders so quick apology and removed from the bill without asking so great customer service. Food great as ever.

We arrived at 945pm expecting to be dissuaded from eating but were greeted warmly and enthusiastically by Ewelina who served us. She was very friendly and didn’t hurry us despite the time. Food was also very good.

Pizza lovely, tasty and hot. Thank you

Nice and clean with good food and service.

Food was good and served very quickly after ordering. Love the large thin base Romana pizzas. Staff extremely polite and attentive. Restaurant was very busy - always a good sign!

Amazing food and service! Thank you Mateo for looking after us😊

It's one of the originals and still one of the best pizzas you can get.

Bruno was fantastic once again. He's a total asset to the company. Always so positive and welcoming! There was a small issue with our food but he sorted it quickly and without any delay in our enjoyment of our meal. Christchurch isn't our closest branch but the drive is worth it.

Really great food and the waiter Bruno was brilliant. Funny and very helpful 10/10

Lovely pizza, child menue and kind staff

Our son had a pizza making party at Christchurch Pizza Express and the staff were excellent, especially Louise who ran the interactive part. It was great value and the food good too. Dairy free catered for. Highly recommended.

Service was a little bit slow, however it was a very busy Bank Holiday and perhaps not enough staff on duty. The food was delicious with good vegan options for main courses and our waiter Brunao was fabulous, delivering service at its best.

The wrong pizza, ordered a pollo ad Astra, and got a pepperoni and both pizza’s were cold

My pizza was cold. Originally time was 45 minutes. Delivery became 1 hour. Pick up time on my pizza box was 20.05 and I got it at 20.50. 1st time I’ve been unhappy

Nice atmosphere, always understaffed recently so avoid busy times. Kids margherita pizzas served with v little cheese looked like pizza base's only. They did sort however on request without issue. Atmosphere always nice however

Amazing staff, great food and excellent service. Thanks so much for going that extra mile with our little ones, you made their day! 👏🏼👏🏼

vegan pizza had barely any cheese

Better than Bournemouth branch, more topping

Somewhat overcooked Pizza. I probably won’t be ordering again as do expect a slightly better standard from a mainstream brand. Disappointing.

Timing - Order confirmed at 19.06 on what must have been a very quiet Monday night.Target time for delivery was (I think) 19.35. Delivered at almost 20.15. Food - inevitably therefore Food was cold. Fortunately being a pizza it could be reheated in microwave...but not ideal. Probably wouldn't order from them again.

Had a tasty pizza plenty of topping waitress very helpful,showed us how to get there app and take advantage and save money using there app.

cannot put requests for kitchen in notes box - only goes to delivery driver.

This time it wasn’t so good, too much cheese and cold unfortunately. Usually great!

Food was lovely, service awful. Handed the birthday cake we bought in for us without even asking for it then the bill just placed on table whilst still eating.

Love this pizza, don’t change a thing yum 😋

Another great meal. Consistently good food, good layout . Good atmosphere. Kids feel at home here, never seen them eat so much!

We went there for a birthday pizza party kids had lots of fun and the pizza was fantastic.

We ordered a pizza - tracked the delivery and it said the driver was on our road . I was watching him on the maps and out of my window , he drove around the road but didn’t come to the door for some reason ? He did not attempt to call me at all - I then got a notification to say my order was delivered when it was not . This is ridiculous .

My order didn’t arrive. Dreadful service.

Great food, 50% off pizza deal at the moment if you are a member makes dining out quite cheap this month!

Two of us went for a late Sunday lunch. The service was 10/10. The food was beautiful. We had 1 X calabrese, and 1 x pollo pesto, plus 1 X side salad to share, plus a large glass of house wine each, red for hubby, white for me. We thoroughly enjoyed our trip to Pizza Express and would highly recommend.

Delivery time put back 3 times AFTER they left restaurant, funnily enough he was sat in Macdonalds for 5+ minutes, and that was after him taking ages after I received the "driver on way message". my sons food was STONE COLD. Driver pretended he hadn't been to macdonalds- I've got screen shots of the map if needed. Very very dissatisfied

Always great food and service here!

Great central location. Excellent service on the day we went but has been slower before. Lovely, attentive staff. Food is good. It's Pizza Express so you know what you are getting. Parking is not always easy, but there are a few car parks within a couple of minutes walk. Don't forget your Tesco vouchers!

Our daughter really enjoyed an exciting 6th birthday having a pizza making party at Pizza Express in Christchurch. Daniel was a superb host, all of the kids loved playing with the dough and getting a chance to make their own dinner, and obviously the gelato was a big hit at the end. I would highly recommend this party option for anyone who wants a reasonably simple party to arrange that still offers a lot of fun and laughter.

Great taste, delivered quickly and nice and hot. Great deals currently.

Not sure what went wrong update kept saying driver at restaurant but nothing…..eventually turned up….cold….45min late and he did at least we other drop offs hence my food was probably east on time and arrived cold……fortunately oven sorted out but not good enough

We love Pizza Express in Christchurch. We always get great service there, the food is always spot on and the prices are reasonable. I highly recommend their calamari, always tender and delicious.

It arrived in a wet box and the pizza was cold as were the side dishes . Won’t waste my money again.

Very poor delivery order was due to be delivered within 40 mins it actually took two hours I called the restaurant they said it had been prepared but took another half hour to be delivered good stone cold garlic butter completely runny and unable to be used topping on pizza so cold and stodgy it wasn't able to be eaten very poor quality due to time it has been standing waiting

Absolutely freezing as people stood in the door letting all the cold air in, asked numerous times for the door to be shut. Very bad design as hard to get in and out as very narrow. Good food but spoilt by feeling so cold 🥶

No garlic butter with the dough balls. Pizzas were cold and uncut. Unchopped (full stalks) herbs in the gluten free tomato sauce and looked like a vegetable pizza. Feels like it was very rushed to get the order out of the door. Shame as Pizza Express is usually associated with ‘Quality’

Food was very tasty and great vegan menu. Waitress didn't serve our drinks correctly, but didn't charge us for the error. The restaurant was quite noisy.

Left at entrance door on the pavement!!

Food was barely warm and soggy, we don’t live far so it’s not like it had to travel far, I’m sorry to say but we will not be ordering again and I suggest other people avoid as it’s not a cheap takeout

The delivery was fine, the food was tasty but unfortunately everything arrived cold. Maybe it's because the pizza base is thinner than usual though, still can't give it more stars because of that

Bruno was amazing, brilliant service:)

Bruno service was amazing and made us feel so special thank you Bruno

Great pizza as usual. Friendly and helpful service. Only downside was it was a bit draughty and cold indoors so I would wrap up a bit warmer next time.

Bruno was Amazing serving us and great with the kids. I highly recommend and we will come back. Food was great as usual. Service fast and very attentive.

Received the wrong order, driver had to return to restaurant but it all got sorted in the end

Absolutely delicious. Exactly what you would expect in the restaurant.

Not been to a Pizza Express for years, the food and service was excellent. We were in a large family group of 14 so the atmosphere was great.

Good food and friendly service. Not much of an atmosphere, however, it was a Thursday afternoon with about 6 people in the restaurant.

Always great service, good food and value for money...

We had a great meal here last night. We hadn't made a booking and they pushed 2 tables together to accommodate 6 adults and a child and a pram. Great. Louisa was a star and nothing was too much bother. Big thanks to her. The pizza choices were good and the starters were so many in number we just got lots to share so we could taste most of them. All good. An excellent perfect decaffeinated expresso to round of the evening.

Dough balls were great but pizzas were burnt underneath so they had a nasty taste, not had this before from here

We visited this Pizza Express Branch in Christchurch during our recent visit to New Forest. We did our booking online as this place is busy. We placed our order for dough balls and pizzas. The food was good, however, the service was slow. There were more than adequate staff but it appeared that the the only person on the track was the Manager, who was the only one working so hard. There is a great potential to do much better if it was managed well. Our allocated table was dirty and we just to another nearby. The rest of the staff were less bothered. Come on Manager, start delegating and get the ball rolling.

1st time eating here and prob wouldn't go again..it was ok.. gluten free options available.. my partner liked his normal pizza, I found mine a little small ( only one size option on gluten free ) and little bland, was actually still hungry when I got home..

Pizza Express is always so delicious 😋 no doubt about that. We went to Christchurch and Bruno was our waiter he was just fantastic 👌 so so so brilliant with our little Ruby, she loved him, now wants to return regularly so we did, we went back the following week and Bruno was there again, on form again, he is the exact model of who should be working in hospitality, welcoming, friendly, put us at ease about noise and mess, nothing was too much trouble for him, brilliant!!... go here, you will love him!!! Thank you Bruno, we will be back!

Anna are waitress was loverly 🍕 were delicious 😋

First time as we are visiting Christchurch. Lovely pizza. Thanks Daniel for a warm welcome on a horribly cold evening.

Excellent service from Bruno! Great interaction with children and an excellent waiter! Food was delicious and presented beautifully

Food was excellent,ordering was easy, and thd food was quickly delivered. Very tasty as well. 😋

I visited here on holiday with my husband and 4 kids and we received fantastic service from Bruno. He was patient and kind with my children and made us feel able to relax as parents, which was needed. The food as delicious, they attended to our every need and request efficiently and the whole experience was very pleasant. A lovey restaurant and fantastic staff. The manager was also very friendly in the kitchen cooking and waved to my children and even gave my little girl some extra cucumber which she was loving. Would definitely recommend and will go back again on our holidays next year. Thanks 😊

Nice staff, OK food, place needs a good clean... We were first in for the day and the toilets were clearly not cleaned from the day before. Floors needs a mop...

The place is very loud as people raised their voices ever more just to be heard across their tables (no soft furnishings). No ones fault I guess but the place was chock full of families with very young children and babies (being nursed), either having melt downs or running around. Some parents had no regard for anyone but themselves as if not caring if they disturbed others around them. Not really a very relaxing atmosphere for an evening meal. Pizza was nice enough if basic, and the service friendly and attentive but we felt processed as if eating to a stopwatch to make sure we were out within the hour (we didn't mind at all) I suppose it is pizza express. Not how I remember pizza express being years ago - now just another fast food joint and crèche / family nosh up place with kids that should've been in bed hours ago. Avoid if you want a quiet civilised adult evening out. (£80 for 3 pizzas dough balls and drinks for 3 seemed a lot)!! Won't hurry back.

Even on a busy summer holiday night Brunao was the perfect host to our family and made sure we all had a lovely evening!

Bruno was an amazing server. Immediately made myself and my partner feel welcome, helped us with our order. Don’t usually leave reviews but Bruno deserves the recognition.

Wonderful birthday meal for my sons 7th birthday. Our server Daniel was amazing very friendly and efficient. Thanks for a wonderful evening. Good food as usual. Staff very organised and overall a good place to eat.

Tasty pizza and friendly service! Great for the family.

The manager was really approachable and accommodative with our son many allergies. Amazing service and yummy food.

Very disappointed,pizza Luke warm, polenta chips £6 for a very small (8 chips) portion and tasteless

Warm Welcome on arrival - plenty of seating over 2 floors. Toilets are clean for those who are interested.!! As ever a great selection of pizza’s on the menu. We opted for Romana American Hot and Classic American with a mixed salad. Cooked to perfection and was delicious! Highly recommended - situated in the High Street. Great staff and friendly Manager!

Pretty standard Pizza Express with all your usual favourites. Service is friendly and fast. Food is well cooked. The restaurant does look over the street and is good if you get a window seat. I was a little amused that the mint and elderflower presse is just a standard elderflower with a couple of mint leaves chucked in 😁

We visited Pizza Express for my Nephew's birthday as he adores it there. We pre booked as there was 12 of us attending. We arrived and we were promptly and politely shown to our table which was clean and nicely set up. We were greeted by a friendly lady waitress (regrettably I forgot her name) she was a lovely lady, so helpful and incredibly patient as she took our drinks order & starter choices (especially as a few of the much older members of our family are somewhat indecisive & take some time to give their orders!) Our drinks and starters were quickly served and altogether, which was great. The table was cleared quickly in time for the mains and again our waitress was very helpful - she was attentive and ensured my Niece received her meal adapted due to her nut allergy and my Aunt who's gluten free was also looked after. The mains were great and were quickly served again altogether, several times our waitress checked everything was ok and bought over extra drinks when we needed . The evening was great. Lovely atmosphere, great service & terrific service. Thank you for a lovely evening we will be returning again.

We booked a pizza party for my best friend's hen do. Communication with the restaurant was really easy before hand and they were happy for us to set up some decorations before the party. The pizza making itself was amazing. They brought out lots of starters before we got going, then Bruno taught us how to properly hand stretch pizza dough (and only laughed a little bit at our failures). He even taught us how to chuck the dough in the air. We topped them ourselves and they were cooked and brought back to us really quickly. Some drinks were included as well so the prosecco was flowing. Throughout Bruno was absolutely brilliant, he is definitely a credit to the company. All in all this was brilliant value and an absolute hit with the bride to be, thank you so much for helping to make her weeekend so special!

We booked a pizza party for my best friend's hen do. Communication with the restaurant was really easy before hand and they were happy for us to set up some decorations before the party. The pizza making itself was amazing. They brought out lots of starters before we got going, then Bruno taught us how to properly hand stretch pizza dough (and only laughed a little bit at our failures). He even taught us how to chuck the dough in the air. We topped them ourselves and they were cooked and brought back to us really quickly. Some drinks were included as well so the prosecco was flowing. Throughout Bruno was absolutely brilliant, he is definitely a credit to the company. All in all this was brilliant value and an absolute hit with the bride to be, thank you so much for helping to make her weeekend so special!

Amazing food and a pleasant experience each time. Would recommend!