Pizza Express in Horsham

Booked a table for 6pm, got to the restaurant and it was clear no table had been set up or even saved for us(giving walk in customers priority, as witnessed a few weeks before by the same manager) so no point in booking a table. Out a table set up upstairs and then forgotten about. We had to go ask for our order to be taken. Food didn't arrive for an hour and at this point we were going to walk out!!! We get it, it was busy and this sometimes happens but seeing the same manager giving tables away to people who haven't booked and it was obvious that they didn't have enough staff but we're willing to fill the restaurant up just to make money. The waitress was great but the management need to take a look at themselves and helping the staff make sure everyone has a good service. Won't be going back for a long time and if it's clear they have given our table away will walk away. Food was good when it did turn up.

Staff are friendly quick service. Food was good waitress was polite. We were greeted upon entry and seated. Would come back here again

I went here twice in July. On the first visit, I went with my 2 little kids, the waiter was extremely grumpy and quite unfriendly, I didn't want to be hasty , so I gave them the benefit of the doubt, but he was bordering on being rude, all his responses were terse and he frowned all through our visit as if we were bothering him. My daughter who is only five asked me "daddy, why is the man so angry", I could only tell her, maybe he doesn't want to be at work today. To be fair, the food was good . The cups and cutlery were FILTHY though, so we ate with our hands. I didn't learn my lesson, so I went back with my spouse and 2 kids 3 weeks after, and again the experience was similar, the host this time was friendly but the waiters - 2 blonde ladies were extremely unfriendly, every request seemed like a hassle to them. Initially I thought my experience was probably due to my skin color, as there's a lot of anti-migrant sentiment these days - as they seemed to be friendlier to other guests at other tables. But from reading the other reviews on here, I'm happy to report that they were probably not trying to be racist they were just being sh*t. The food was good though. I won't be coming back ever again

Awful service!! Extremely rude, will not be returning. Waitress shouting to the other end of the room to other staff members interrupting our meal. Knocked into my friend while she was eating without apologising and practically chucked our receipt once we paid and walked off.. no “thank you for coming” or anything. Huffed and rolled her eyes when used a voucher and when it wouldn’t work, asked “well what do you want me to do??” An awful attitude!! I likened it to Karen’s diner type of service. Such a shame and really ruined our experience

A very disappointing experience this evening. We booked a table for my step daughter’s birthday meal knowing it’s a place she always loves to eat. We chose to go out for dinner rather than eating at home after a family bereavement the day before. We booked for an early meal at 5.30 as we had a 12 year old and a 5 year old in our group. The service was very slow and disappointing. It took over an hour to get our food, by which time the 5 year old was ravenous and also becoming very tired (it was nearly 7pm now). We had noticed others around us who had arrived after us being served far quicker. Only after going to enquire about where the food was were we offered an apology. At the end of the meal we had to ask several times for the bill and it only appeared when we got up to leave (the 5 year old was falling asleep at the table by now). Despite having acknowledged how slow it had been, we were not offered any money off the bill. It was a shame that this birthday meal was somewhat spoiled.

Disappointed with the food on our last few visits… the Tuna nicoise is shocking for the price. Going downhill rapidly, with all the new eateries in Horsham this branch of Pizza Express really needs to up its game.

Excellent service from Sherralee once again who was our waitress on Tuesday evening 16th of April, as usual she has a great vibe about her and as always she raises the atmosphere with her hospitality skills and being her happy self. This sadly went from a 10 out of 10 visit to an absolute minus when some loud woman with a blue top and black blazer took over from Sherralee. She let us wait a long time and seem to stop Sherralee from serving us. She seemed spiteful towards Sherralee and ruined the atmosphere for us. We never bothered with deserts and could not wait to leave, as a result we hope that we will not see her at the restaurant again. If we do we will leave and return when Sherralee gives us the service. I remember Sherralee having over 700 likes on social media last year due to her service and hospitality skills. I do hope this does not affect her hospitality as this woman could destroy a nice establishment that we enjoy visiting.

This evening I walked into pizza express already down on the fact that my aims of my family members couldn’t make it and a blonde woman rolled her eyes at the fact we needed 2 less menus. Was it such an inconvenience to you that my uncle died. Then once seated, the waiter though kind spoke monotone and didn’t smile even once. A curl of the lips was obviously far too much effort for a lowly customer such as myself. I would have requested a refund if the food weren’t so good. That’s the only reason that this review wasn’t terrible and only poor. Disappointed.

Was looking forward to a lovely meal with my sisters, but received the opposite! We were greeted by a very grumpy blonde lady, who was annoyed that our party was down one person..? Our server was polite, however not one smile given and he was frustrated by my gluten allergy! I am usually so impressed with this place, but I am so disappointed about this experience today and will not be returning any time soon.

Rude women said “NO” when asking if a table for 5 was okay . Meanwhile seeing a seat of 8 empty seats on our right . I’d advice not visiting pizza express

A rude women said no after asking for a table wast most of the restaurant was empty she was awfully rude and I was shocked at this. We were so shocked we went to wagamamas and the food was much better much more affordable and I would highly recommend over pizza express.

Not a good experience, we arrived at the restaurant and about half the restaurant was empty, we asked for a table and were told it would be a 45 minute wait, as I said only about half the tables were in use.

I had the loveliest server, he was a blonde boy with glasses around 20, i think i recognise him but he was so attentive and friendly, he wasn’t too pushy or invasive. The best experience i’ve had in their with an employee

Visited Pizza Express in Horsham to celebrate a birthday with friends. The meal was embarrassingly bad and very expensive for what was provided. Low points were: the aubergine Melanzane which had so little sauce and cheese on it that the aubergine pieces turned to leather in the oven, the mixed salad which was old and limp and seemed to be thrown into the dish from a few yards away and what I'd expect to be a standard offering for this brand, margarita pizza was light on tomato sauce and cheese. Shocking.

2 trainee chefs and no Head chef on duty - not advised about wait on arrival - serving staff left to face unhappy customers no sign of management Avoid this shambles

Fantastic food. Really genuinely good customer service from Christina. Nice with the kids. We will come again. Recommended!

Firstly, the two stars we have given reflect the overall management of this restaurant not the two very hard working staff members mentioned in this review! As regular customers of pizza express for more than 20 years, our family have come in most weeks until very recently as we have been unhappy with the lack of expertise and customer service shown by the growing number of very young staff. Tonight we experienced some very negative things. The first was our pizzas came out cold, this was put right very quickly by Kristina. In fact, despite there being quite a few staff working and a number of large tables, Kristina and Sherralee were running around doing absolutely everything in the restaurant. We watched as the young staff members sat around doing nothing, ignoring empty tables and giving no customer service, walking past tables that needed clearing, not asking how the food was-pretty oblivious to the very busy restaurant. The blonde manager on duty was also quite frankly useless, stood around doing hardly any work until it came to giving take aways, most of the time not even being the one to welcome people to the restaurant, we watched as she leant against the hosting area chatting ignoring at least two families-one of which walked out! As loyal customers it’s a shame to see this behaviour with certain staff members going above and beyond and others being lazy. Perhaps it is time for the restaurant to training its staff properly and actually employ people who look like they want to work!

Food good and so was service till it came for asking for the bill, had to ask four times in the end. After paying there was no ‘thank you’ or anything from the staff, they were too busy arranging tables for later bookings, if it was for Tesco vouchers then we would t have gone. Even the duty manageress seemed to be taking orders from staff as though she had no idea

Went with my friend, and our kids. The best dough balls and the bolognaise was also delicious. Kids friendly and welcoming families hospitality.

We used to be regulars here and probably ate 3 times a month. After a gap we have returned and we’re so disappointed! It took several minutes for us to be acknowledged by staff when we arrived which wasn’t a good sign. All the staff seem to be very young and very new, and don’t seem to know what they’re doing. They are pleasant enough but don’t seem to be trained to manage the smallest of tasks. We waited almost 45 minutes for our food and when it arrived mine was cold and my son’s was burnt. It’s such shame for a busy, family restaurant that used to have lovely customer service. I’d try a different branch and avoid this one.

We visited on a really rainy day in April during a shopping visit to Horsham. The restaurant was really welcoming and immaculate in presentation. We were served by a really nice chap called James, his attention to detail, customer service, and knowledge of the food on offer was excellent. The food arrived promptly and was delicious. Really well worth a visit. Apologies for late review, I stumbled across my receipt which reminded me to complete my review.

Wow what a wonderful experience. Dean and his amazing team catered for every need required. We were a group of 30 young adults with learning disabilities. The food, quantities and entire experience was superb and of a high standard. We will be back.

The staff were friendly and attentive. The food was excellent. A thoroughly lovely evening was spent here. Thank you

Great food and prompt and friendly service. James was most helpful ensuring that our varied dietary requirements were met and our toddler's food arrived quickly. Well done all round.

We have been to this Pizza Express a few times . The customer service is always excellent. Thank you to Christina for making us feel welcome and being very attentive. Also Jody the manager was great . We look forward to coming again soon. Georgia

We eat at Pizza express occasionally and normally have no complaints. However, we had a particularly bad experience on our latest visit which included a bizarre stand off with the waiting staff. We had starters, and mains and with our mains, we'd asked if we...

Typical lack lustre experience. A very unexciting meal with the family. Bland food, very expensive and formulaic. I would not normally visit this type of establishment but it seems popular with children.

Myself and my boyfriend had a delicious meal here.. Our waitress, Josie, was really welcoming, knowledgeable and friendly. We will return, thank you!

Had a friends birthday meal at this restaurant last week it was my first and last pizza express restaurant the service was OK but the pizzas where no different to the ones sold in Iceland for over half the price cheaper.

We hadn’t booked but thought that at 5.45pm on a Thursday evening we wouldn’t have a problem and indeed there were only 3 tables occupied. We were perplexed then when the woman who greeted us looked at her computer screen and said she couldn’t fit...

We’ve been to horsham pizza express twice in the last month both times we have had the waitress Sammie! Both times she’s been excellent! On it both times. Last night we came with 3 small children and she was brilliant with them! There’s nothing she...

Awful service, lack of staff, pollo pesto was disgusting, pasta was crunchy and burnt on the edges. Same applies to the pizza, husband ordered pizza specifying no pepperoni but was ignored. Had to wait again for next one. Asked for the bill, got it but...

Terrible Waited ages to be seated Starters came before drinks Drinks order wrong Plates not cleared before mains Hair in food Won’t go again

The waitress was lovely and also attentive. I’m a bit disappointed with the pizzas, they had very little toppings, burnt on the edges. The calzone was good. We paid cash, we weren’t offered our change. I would have given it to them in tips but...

After several poor recent experiences at Pizza Express, we reluctantly returned as our kids still love it. With expectations suitably low, we were very surprised to really enjoy this latest visit. The waitress was bubbly, engaging and attentive. The food was served in good time,...

Mother’s Day outing to pizza express. We’ve been here god knows how many times for a predictable pizza and they cater for coeliacs. But sadly not this time. Starters were fine and our waitress was lovely Mains arrived and my wife’s gluten free pizza had...

The four of us were looking forward to our time at this branch and though the food was ok the waitress who served us was just so unfriendly and surly. She really put the dampers on the whole experience. We won't be going there again.

booked a table for 6.15..arrived 30 nins early..restaurant had about 6 tables..they assigned us to a table in the middle opposite the four..asked to move tables..staff said no at first they some one said put them at the back ..table was not to the wash...

We visited for a family lunch, friendly staff but very sub standard food. My La Reine pizza was flavourless and the base was hard. My Wife’s Legere was devoid of goat’s cheese and very disappointing. The food is very expensive and formulaic as to be...

I visited the other week with my boyfriend and all of the staff were lovely. We were served by a lovely friendly waitress called Esther who was great, and gave us great recommendations for desserts too !!

Girl took us to table literally threw menus on table. Had to ask for someone to take our order waitress was lovely food good and hot Toilets filthy bins overflowing

The grandchildren love it. Reasonably quick service, dependable food, reasonable value. Fair range of gluten-free dishes available and always come on a black slab which authenticates as GF. Well organised.

Booked to go here for our son’s 12th Birthday. Arrived on time and was seated promptly but we then had to wait nearly 20 mins before anyone came to us regarding drinks or menu although the manager was only to keen to stand chatting to...

Just been for lunch at lunch at pizza express. Was so lovely. Pizzas were delicious and service was perfect. Highly recommend

My daughter chose Pizza Express for a meal to celebrate her good results from her college exams. I was a bit dubious as my last experience here was very poor, with dreadful service and the food being served cold. That was however a few years...

Ordered a Pollo Pesto for my wife as a treat for her birthday but was disappointed by it as the pasta was stale and it wasn't even hot. On top of that it tasted nothing like the Pollo Pesto we had at your Dorking branch.

Had a takeaway from here last night and food wasn't too good. The pizza bread was very stiff and and didn't taste very nice at all.

I'm a delivery driver for another restaurant and going past pizza express all evening none of the staff including the chefs were wearing masks. I was under the impression that when I order takeaway no one would be breathing on my food. Disppaointed pizza express.

Horsham Pizza Express is one of he best, I often visit when passing though town & never disappointed. Staff always helpful & friendly. Visited the other day and impressed by the measures taken to ensure safety during the pandemic without losing the restaurant’s charm and...

I visited this restaurant this afternoon for the first time post Covid lockdown. The waiter showed us to a table and when asked about the menu he was extremely rude to my dining guest. We sat for a moment discussing how bizarre his attitude was...

Fabulous food, service and environment. Menus payment all done via the app. Very busy however staff very attentive. Food was excellent we had a range of starters mains and desserts and all were perfect. Great space upstairs for a large family get together.

We were very excited to be able to return to pizza express Horsham for lunch after months of lockdown and it was a rare occasion for my friends and I to all get together at a restaurant to celebrate a few of our upcoming birthdays....

My daughter delivered a birthday balloon for her sister at midday and the table wasn’t set up as it should be when we arrived at 7.30pm. Then 2 pizzas arrived stodgy this is the second time we’re not happy with the service. The waitress spent...

my daughter’s eight birthday was great- especially sensitive to SEN kids - the staff are fab, going above and beyond their responsibilities! thanks!

Been here many times and it still is great. Thankfully nothing changes to much even though the people change quite regularly. The new Chocolate Fondant is lovely. Had a lovely evening here. Well done PE Horsham

Tasty leggera pizzas. HOWEVER, all went downhill when my friend's chocolate brownie arrived! It was rock solid! And when my friend attempted to cut into it, half of it shot onto the floor!! We asked if it could be softened in any way? No it couldn't. Meanwhile, I was aware the Manager had seen what had happened. Did he come over to offer my friend an alternative dessert? No, he didn't. Did he deduct its cost from the bill? No, he didn't. Did he apologise for the inconvenience at being served an inedible dessert? No, he didn't. Come on Pizza Express!! Your customer service should be better than this.

Been here a number of times and always get a good meal. You know what you are going to get from Pizza Express, good Pizza's and normally good deals! Staff generally helpful and friendly, nice restaurant layout - better than some other locations.

Came here for a catch up with my sister and nephew, the lady who sat us was very grumpy and not very approachable- although we had a lovely waitress serving us.. We come here a lot for food, and we are always remembered, which is always nice. We ordered 2 starters - these were good but not as warm as normal, we then received are mains - we were not overly hungry, so shared a pizza- in which we found a hair melted in the cheese. The First Lady we complained to was rude, didn’t even apologise or offer anything. The original waitress did remove it from our bill and was very apologetic. We will return but maybe not for a while

Tasty, quick and good value for money. Good choices on the menu for all tastes, except prob vegan. Recommended to us by a friend

Before heading off to our local Pizza Express, nestled in Horsham's food 'quarter' around East Street we checked the internet for deals. We opted for the starter and main for £11.95. We already had a voucher for free dough balls having filled in the online survey last time we visited.We arrived unbooked but had no trouble getting a table. This was probably due to the Tribute Band Music Festival a few minutes away on the cricket fields.With our deal we had a limited choice of starters and 'pretty much' any main course. Food and service were good.When the bill came the waiter had forgotten to scan the QR codes loaded onto the phone. The bill dropped from £45 to £31 when all was taken into account. £45 would have been too much but £31 was a great price. The waiter happily sorted the QR codes for us.Toilets are upstairs, maybe some access ones available downstairs. Otherwise it's all level access not counting the steps to the outside area. The restaurant is quite crowded so phone ahead if in a wheelchair or mobility scooter.We will be back, armed with the next deal...

Good food, good service, busy but not slow. We had a very pleasant meal and would return. We were treated really well by the staff who were attentive and cheerful. Thanks all.

We took advantage of the 3-course £14.95 special menu, and it was well worth it. Drinks were better priced than some of the other places in the area. Had dough balls, canneloni, and cheesecake (with a scoop of ice cream). Recommended - staff were polite, accommodating, and delivered very good service.

LES + : très bon accueil (tout le monde a le sourire c'est agréable), service rapide, prix raisonnables (environ 12 livres la pizza) et c'est très bon ! Bon emplacement proche du centre dans une rue peu passante en voiture.

What a lovely time my daughter had here for her birthday tea. Table of 5 8/9 years olds , whilst we (her parents) sat a few tables away. The waitress was fantastic, treating them like mini adults taking their orders. Food was delicious and fresh as usual, all in all an excellent visit, can’t thank pizza express enough! Definitely recommend early evening on week night for children.

Popped in for lunch today. Pizza was very good. Was however, really disturbed to see a member of the kitchen staff picking his nose between prepping meals.

No room to move- children on next table kept moving around bashing into our chairs. Seems they are catering for too many - not a pleasant experience. Food very average. One male member of staff had very long unruly hair, all female staff had hair tied back/up, he did not - rather offputting - hygiene? Doubt we will return.

The staff were nice, but the food was awful. I was craving pizza and ordered the ragu and what I got did not taste like pizza. The base was the thinnest base I've ever seen and tasted sorta spongy, the cheese felt like it had dried out and didn't taste like much. The crust was salvageable, but I struggled to eat half of it so my money doesn't go to waste. My partner ordered some pasta as well and while the sauce was nice the texture of the pasta itself was off? As if it had been reheated. With the food being this bad, I'm mourning the 15 quid I'll never see again

Have always loved Pizza Express. BUT this Romana was undercooked, floppy base with no crust at all. Maybe a new chef but what happened? And more fool me I ate it because I was tired and hungry. Big difference between this venue in Horsham and my old one in Dorking.

recently ate here with friends for a ketchup a typical pizza house with reasonable prices,food quality good staff were polite and smiling also lots of families with kids so seems like a nice place for a meal.

Came here with my little cousin, as she loves pizza express- the food was lovely - but I didn’t find the staff very friendly, stood by where they collect food having personal conversations - and nobody came to check back! Wouldn’t of been able to inform them if something was wrong.

Really!!?? How hard is it to make a pizza taste decent?

Good food friendly service. Went for a colleague's leaving meal. Great atmosphere and food. Nothing too much trouble......we had some fussy ones amongst us but they all found something they liked

Visited here for a friend’s birthday. A little bit disappointed as have been visiting the restaurant for family dinners ever since I was young.

It was a Monday night so we went into town for a pizza. The Pizza Express was very quiet so we chose a window seat and got stuck in. We ordered garlic bread as a started which did not look very big for the £5.20 charge. Never mind, we had a two for one voucher on the phone although this only applies to main courses.

Partner ordered olives and pizza (no size options) for £20 or so. Smallest portions I've seen, paid over £2 for olives for rabkut 10 of them. Pizza came in a large sized box, open it up to find a dominoes small not cut.

Came tonight to celebrate my teenagers birthday. The staff were lovely and all 13 of us were served so efficiently. It was lovely to have the table upstairs in our own area as downstairs seemed rather noisy. Really touch for my son to have a lit candle put in his chocolate brownie dessert! A lovely touch...thank you

I came here with my little cousin, we booked but didn’t get the table requested - but I understand this as it is a request.

Our grandchildren like eating here particularly the Pizza. We have lunch here before visiting the cinema. Food consistently good, as too is the service, efficient and friendly.

The pizza was good, as always, and the waiting staff fast and efficient.

My boys and I went to pizza express on Saturday evening sat outside, the ambiance, food and service was excellent, could not fault the food at all, will be returning again very soon

We ate in here early one evening in July 2018. The service was prompt and we were well looked after even thought they were busy. The food was good and arrived in a reasonable time.

This is the second time in ten days where we have gone to this restaurant. Both times we were seated immediately and given drink and food menus. However, despite telling them we were in a hurry, after half an hour of waiting with no service at all, we walked out. We have been going to this restaurant for 18 years! The service is now so appalling that we will not be going back again. Ask Italian saved the day

Finding a restaurant in Horsham on a Saturday night (without reserving in advance) is not easy. Pizza Express is just towards the outer limits of the Town Centre and therefor not as crowded as some eating establishments.

We had a lovely pizza here served by a very friendly waitress.

As pizza lovers we find Pizza express a good choice for a family meal and have been to several branches. The best meal we have had to date has been this one amd that is not because there was anything wrong at the others just this one was even better. Service was a little slow but then we went when the Italian Cars were in town so everywhere was extremely busy and it was full so this would probably be fine any other time.

Very impressed as a coeliac that can't eat gluten... Pretty much everything on the menu is available GF,,,, fairly priced and great tasting.... Can't go wrong, always pleasant service with a smile.

Good & Bad hence an average rating. The 3 course menu on the vouchercloud offer for £13.95 is excellent. Generally speaking pizza express pizzas are very good and I’m personally yet to be disappointed. We took our daughter here for her birthday who is a coeliac so she had to settle for the gluten free option. For starters my daughter and partner both had dough balls, my daughter had 5 compared to my partners 8 which my daughter was rightly slightly grieved about. For the main course my daughter had the gluten free pizza base whilst my partner had a standard pizza, both were American hot. Now bearing in mind it was my daughters birthday, she was extremely disappointed in hers as compared to my partners it was very very small & poorly topped. It’s nice that pizza express make provision for coeliacs but not nice that they are clearly short changed by quantity and can be left feeling disappointed in their meal compared to the rest of the group. We stopped in Wetherspoons for a drink on the way back to the hotel and my daughter ordered a starter there as she was still hungry after our visit to pizza express.

Prices seem to have gone up recently, especially the pizzas. Unfortunately, the quality of the food hasn't.

Great service for our family. Good food for all of us. Very friendly service. Lovely family lunch. We always find Pizza Express to be reliable.

Sorry Horsham Pizza Express team, but we found your service really slow and not particularly polite. We waited too long and felt ignored for most of our visit.

I ordered food from pizza express since they now do vegan pizzas and I'm on dairy free diet so haven't had pizza for ages. I ordered one vegan pizza and one normal

The waiter made us feel like we were in his way. Asked us for our order. Then got distracted. So we had to tell him again what our order was. Made us wait for the food order and for a very unfriendly response from a different waiter. Wonder if this is endemic.

Booked in the week for 12, 13 turned up ! No problem. Ages ranged from seventies to under fives. The...

Go here for the Superfood Salad - it's delicious, low in calories but lots of it! Your family is happy...

Went there for a lunch with my brother it was very busy we were put on a table next to...

The tables are quite crammed in though. The food is good and the service is friendly and efficient but can...

Came here on Sunday around 4pm. Were ignored when we arrived (which I just expect these days from this branch) and when we were finally greeted we were asked if we had booked, despite the restaurant being empty. We said no and the waitress looked around at all of the empty tables as if there were none and there was nowhere to sit us! We got seated and ordered our food. The dough balls came out rock solid so I sent them back. Came back in an improved state but still not perfect. When it came to dessert we asked for our fudge cake to be warmed and were told there was no room in the oven! When we came to pay (with Clubcard vouchers) we were sighed at! I witnessed many others return their food to the kitchen throughout my visit!

Not really blown away to be honest. Went in for my daughters birthday and the staff were helpful and friendly. The pizza was good and service was quick but everything was pretty average.

The food and staff were good so were the facilities but could have done with quicker service as we nearly missed the show

Been here many times and it still is great. Thankfully nothing changes to much even though the people change quite regularly. Will come again