Pizza Express in East Cambridgeshire

Our waiter was Colin. He was marvellous

Colin was a fantastic server - great with the kids and helpful with recommendations. We were visiting Ely and he really made our time special, as we were tired and hungry. Thank you Colin for being so kind and personable!

Today we were served by Colin, who was on quick on the mark with service and humour. 5 stars

Oh yes please, I've been to Ely pizza express a few times over the year, tonight we was served by Colin , what a breath of fresh air from our usual experience . Polite , funny , made are whole table laugh so much , I will definitely be back with service like this.

We have visited the Ely pizza express, our 5yr old son noticed the waiter Colin and mentioned he was from the Newmarket restaurant, he mentioned how nice and friendly he was, very impressed that he remembered this, Colin must have left an impression… service again was great!

We came for tea on Friday night this week and it was unusually busy. Luckily my partner had booked a table and we were seated quickly, service was slow but it was very busy and they could have done with another member of staff to help. Food was excellent and although it took a while to come out it was hot and delicious. One member of staff “Becca” was excellent, throughout the time we were in the restaurant she never stopped she was moving between tables, cleaning, preparing collection orders and taking orders- she quite literally didn’t stop! If the PE management see this review you should absolutely praise this young girl as it was really nice to see this kind of work ethic and it was obvious some of the other staff did not have this attitude. She was chatty and friendly when she took our order and when we paid our bill. I would go again, not sure if I’d want it to be quite as busy as it is quite a small venue but the food and price was good.

The man in charge of Ely Pizza Express on 12th of March (early evening) was friendly, caring, and understanding. He made our dining experience the best it could be! An asset to the company

It almost seems pointless spending my time writing a review as it is clear from other reviews that feedback is not taken on board. So I write this for potential patrons instead: if you wish to be served with a frown, to beg for your order to be taken and to sit among dirty plates then Pizza Express Ely is the place to go! It is a shame that Ely is our closest pizza express. Every time we visit the food is 10/10, I am never disappointed with the quality or wait times. What makes me reluctant to visit again is the unfriendly staff - but every negative review I have read seems to say the same. Why don’t they learn? For a big chain like Pizza Express with a hugely successful menu, can’t they provide additional training for those who are clearly harming the reputation of the business? Or do they just not care for the consistent customer feedback that goes back months? Not once during our recent visit were we asked how our food was. We had to ask for our drinks order and our dessert order to be taken. When the waitress did come over she slapped two dessert menus on the table and said “we don’t have any of this, this or this.” Then walked off, no apology, very blunt and rude. Our starter plates weren’t cleared so we ate our mains around them- and these are small tables so we didn’t have much room! On a previous visit our second drinks order never even arrived but made its way on to the bill! Half of the restaurant was taken by people and the other half was taken by dirty plates. The staff didn’t look in a rush and they moved very slowly, completely blank expressions even when they’re talking to you. If you don’t want a customer facing job then find something else. I don’t know what it will take for the management to start making some changes. And I can’t wait for the generic response of” please get in contact with us and someone will speak to you soon” only for no one to respond to the private feedback. The people of Ely love Pizza express, especially after Prezzo shut down we are left with fewer options. I really would like to visit again because as stated the food never disappoints, but the service is so frustrating and depressing that I would rather go elsewhere or get a takeaway. I’ll see you again in a few months with everything crossed that some well overdue improvements have been made

Food lovely when it arrived after a longer wait than usual at Pizza Express. They were clearly very short staffed but a server told me this is now company policy. Lots of tables around us were not cleared. Not a nice experience to eat surrounded by tables covered with dirty plates. Standards have definitely slipped at Pizza Express. Probably won't be coming back!

Just got back from Pizza Express, Ely! Great meal and service as always!! It was our anniversary, and got the best surprise when we received our bill, as Susan (our waitress) and Ben (manager) gave us our bill and it was empty, the meal was on Pizza Express!!! Amazing service and what a lovely surprise on our anniversary! This is our favourite restaurant, our go to for special occasions! So thank you Susan and Ben!!

Consistent friendly service from the Deputy GM (Samuel?), Susan and the whole team.

We absolutely love pizza express Ely. We come here all the time. Waitress Susan is absolutely fabulous as are all of the staff. They're always very good at accommodating my dietary needs and are extremely friendly. Food is always perfect. Very much reccomend.

Amazing service and the same goes food. Banging!

its been a few years since i last went there, I do recall the restuarant was always very noisy making it hard to have a quiet chat. New wall decor has vastly improved this. Food was nice, but i think a touch pricey for what it was. Service was ok-ish, we were seated quickly, but it was ages before anyone came take an order. had to request vegan menu. had to request cutlery so i could eat my main. Manager seemed to have something of an attitude, other staff quite plesant, if slightly lacking in any attension to details.

Hands down the best pizza place in England, I love pizza and most places you expect a certain quality and experience but this place is the best by far. Great price for the quality, service and friendly feeling. An all round fantastic experience and very romantic atmosphere for you and your partner. We took the kids for lunch too and they had colouring crayons and paper and were very helpful with the pram etc. Staff were always smiling and we had such a great time. Can’t wait to go back and indulge again.

We had really disappointing service today which was a shame as the food was nice but service was non existent, if my children hadn’t been hungry we would have left before ordering. We were seated fairly quickly and given menus but no one came back for over 10 minutes to take an order. We ordered drinks and food at the same time. I enquired about the buy 1 pizza, get a second for £1 and asked if I needed the app, the waitress said no. The food came out which was tasty and the children’s menu is a great deal. No one checked in to see if we needed anything. I eventually got the waitresses attention to order my son’s pudding which came quickly and was nice. 10 minutes after finishing our food, I finally managed to get a waiters attention for the bill and it came with no discounts, over charging us by £15, I had to question it, he asked if I had ordered through the app then eventually took the bill away and removed the extra cost. Waitresses were clearing tables despite having bussers and it was often taking 2 of them to decide where to seat people, lots of time wasting whilst customers were left waiting for basic service.

I had brought my family for an afternoon to Ely from Cambridge. We decided to have dinner at pizza express. We entered and there were theee occupied tables and two waitresses. We entered and waited for about 5 minutes only to have the waitress say she will get a table ready. 10 min later we were still waiting to be seated. My 90 year of mother was standing and wanted to use the restroom and asked the white waitress ? As opposed to the Asian waitress who was busy with customers) and she expressly told me that my mother cannot use the restroom until she had seated us. We continued to wait. The line behind us was out the door. After waiting a further 5 minutes I asked for the manager after I had proceeded to walk to the chefs who were standing idly because the restaurant was empty. The manager came in and I explained he then said he has no idea why she has said that ans offered us a table. A further 7 minutes later no one came to the table and I could see the white waitress attitude. She was rude. I expected the manager to ask her to apologise to us naa take our order. No such thing. The group behind us walked away while another couple said that they live in Ely .. the pizzas are great but service is deplorable. Very disappointing marketing for pizza express. Get better staff and train them to deal with customers!!! Send them to Cambridge city where we have respect and manners.

I have to change my review because I am having nausea after 30 mins I eat from deliveroo them food

I have lived in Ely for many years but had never stepped into Pizza Express. I am a bit of a pizza snob, having lived in the south of Italy. However, the pizza was really good, as was the Peroni Gran Riserva, which I had not seen in the UK before. The downside was the waiting. It was NYE, so maybe a tad unfair, but one of our party's pizzas was cold, and we had to ask for it to revisit the forno. It could be worth returning midweek to see what the daily traffic is like.

My wife and I arrived mid afternoon, having been around Ely for a little while and asked if there was a table available for 2 people. We were asked if we had booked, and when we said we hadn't, the member of staff just pointed to a table behind a pillar and said you can have that one. She was very rude and blunt. She didn't show us to the table, so we just sat down at it. Having had a bit of time to look about, the glasses on the table, for water, looked dirty, as did some of the cutlery. The same member of staff that pointed to the table did come over to take our drinks order, so I ordered coffee, and my wife asked for a pomegranate sparkle. The member of staff quite bluntly just said they don't have pomegranate... no apology, just they don't have it, despite being new on the drinks menu. My wife changed her choice and did get a drink she liked. I ordered the meatball, and my wife ordered the Christmas pizza, and when they arrived, were lovely and worth the wait. Couldn't fault the food. Before leaving, I used the gents, and my wife went to the ladies. The gents were dated but clean, and the ladies had no toilet paper or hand wash. Overall, nice pizzas but terrible service and facilities. 31/12/24 Update ....... despite emailing you twice, on the email you have provided, no one has been in touch, as you have stated. I can only presume your customer service is as poor as your restaurant.

Called in for lunch on spec when visiting Ely. Service was friendly. Food was good. Plenty of choice. Good to be able to use Tastecard to get discount.

Slow, really really slow service! Hardly any customers, you would think we would get great service. No chance, staff talking to each other and missing customers out!

We had a bit of a mixed experience, but overall in the end it was positive. We visited on a Tuesday afternoon, and apart from one other group, we seemed to be the only ones in there. I think there were two members of staff, one was ‘greeting’ customers, but she seemed quite new and unsure of things? Which is fine, but she simply handed us our menu’s and pointed at where we should sit. We were a little annoyed at after 15 minutes or so, even though the restaurant was nearly empty, no one had even come to take a drinks order by that point. After another 5 minutes, the other member of staff who I think was the manager on duty came to take our order. She was incredibly efficient and friendly, and couldn’t do enough to help us. I’m not sure what the other member of staff was doing, if she was just in training as she didn’t seem to be doing much. The food came out incredibly quickly and was delicious! A big thank you to the manager for looking after us and being so friendly.

Got sat down, with a somewhat of a cold welcome. It seemed like it was a chore to sit us down. We then waited 20 minutes with still no drinks order or acknowledgment from any member of staff. No engagement from staff even as we got up and left out the door. Never again

Absolutely lovely place,great food,great service,so friendly and Sam is a great team member,can't wait to go again

Lovely. Good service. Deputy manager is very polite.

Very busy, but good food. The dough balls in blankets were delicious.

This pizza restaurant is obviously part of a large chain which have outlets up and down the UK. Is it going to be the best meal that you have ever eaten? No. But it certainly won’t be the worse. The place looked clean, the staff were super friendly and helpful. The food was (for the price) perfectly fine and the bottle of Merlot we had with our pizza was very enjoyable. It’s been many years since my last visit, but I won’t leave it as long to go back again. My only complaint was that there is clearly an issue with the door, which stays open when someone enters and leaves causing cold air to surround diners near the door. Management are aware of the problem apparently, but don’t feel inclined to do anything about it.

The wait staff were really friendly and jolly. We were given an excellent table overlooking the street. The pizzas were disappointing though, especially considering the price. Not much flavour and a bit limp.

The waiter Joel, was very friendly and gave some excellent advice about what to choose. The food was very tasty and my son, whose birthday it was, had a great evening.

its very bad service soo rud staff so bad atmospher over all bad

A lovely meal from Pizza Express as always, friendly staff, first visit to this restaurant and found it very welcoming.

As you would expect of a pizza express really, and the food was great. Cosy little restaurant, I had the spicy meat pizza which was tasty but not enough meat topping for my personal taste. Also found that having the thin base, and therefore larger pizza, meant that the base was too thin and I couldnt eat it all - wonder if the sane anount of topping is used regardless of size hence not enough topping? Normal base is the way to go for the tastiest pizzas.

I went there without booking, and the place was 90% empty. Asked for a table for two, but the guy had to ask the cook and said they were fully booked. Then went to the Thai place, nice dinner, passed by after an hour, and the place was still 90% empty.

The entire team were GREAT! Fast and friendly service and the food tasted really good. It was a birthday meal and the team helped celebrate by placing a candle in the birthday girls dessert and sang happy birthday which was a very special touch.

Once again Pizza Express delivers a fantastic experience. Excellent food, great atmosphere and wonderful staff. Thank you Pizza Express Ely!!!!!!

A fantastic place to come for dinner in Ely, always a good reliable meal. The rewards programme is great, and helps make a nice dinner out more affordable. Friendly staff

Very nice food but service slow...

I booked my reservation for 4:00 for me and my parents. We ordered our food at approximately 4:15 and we didn’t receive our starters until 4:50! Although the long wait, the starters were fantastic. 30 minutes later our main courses came and, as in the photo the pizza’s were incredible. Overall it was a shame about the service because the food was very nice.

Always have a good experience at Ely pizza express and have been coming for years. Perfect service from a lady when we came a couple of weeks back, was a huge help with helping us understand the offers and made sure we had a great time

Food was tasty but served in a cold bowl. Food started off warm at best and got cold very quickly.

I have never had to wait so long for food or a bill in my life, my god. Food was nice enough

Good and bad: Location: outstanding, Quality of food:excellent, Cleanliness: Spotless, Serving staff: Now here's where it goes downhill. I've never felt so awkward while being served by such a a fawning, affected server. Every part of the conversation was 'amazing', 'fabulous', 'incredible', 'fantastic'.. .. Jesus, I'm only ordering a pizza! Oh Peter, what has happened to your company since the days we used to visit Dean Street. You must be rotating in your grave.

I had a wonderful evening with friends. The service was fast even though it was busy and Susan was very accommodating and friendly. The food was delicious and I would definitely recommend.

The Ely pizza express is very good! Would definitely recommend!

Food was ok, very hot, temp wise. I had the Cannelloni, cheese gave it it's only flavor. No seasoning. Wife's lasagna was good. Kids got the Calzones, both type. They enjoyed it.

The food was up to the standard Pizza Express standard. The atmosphere was miserable. Pizza Express Ely has started hosting children’s parties on Saturday lunchtime. The noise was extreme. There was no control over their behaviour from anyone. They were able to run around the restaurant uncontrolled. The people at the table next us left. We only stayed because we had made a promise to our 11 year old daughter. Note - we have an 11 year old daughter so we are used to children. If your idea of a good lunch in Ely is Pizza Hut at the Pleasure Beach Blackpool on a Saturday in high season, then this one is for you. If not, then I suggest you visit Wildwood Pizza on the same street.

Oh dear Pizza Express Ely... We are a regular diner at the Ely restaurant and usually the server is excellent. Today was abysmal, the time for the food to arrive was far too long, starters were missed, our order was apparently delivered to a different table. Eventually we received the missing starters. The table was then slow to be cleared. We couldn't get anyones attention to get drinks, we went to the till to request an apple juice which was poured but then took 10 minutes, and it was still undelivered, eventually we went to collect it ourselves. We then complained to the manager, who was then very unhelpful. When we received the main, over an hour had passed from the starter being cleared. My son's order was incorrect. We didn't complain as the manager was unhelpful first time. We finished and had to request service for dessert from the waitress and also asked to speak to the manager. The manager then did apologise, and offered a discount, but the slow service comtinued to the end, and we left unhappy 2 and a half hours later.

The waiting staff were really nice and quick. The pizza though was not good. Dough was almost sticky and not well prepared and the pizza arrangement was like a kid slapped the ham and cheese on top carelessly. Not a good pizza place.

Attended a kids pizza making party with my child who struggles with noise and has restricted diet. The staff couldn't have been more helpful and lovely with him. The party was so fun I recommend those

Only issue we had was how noisy it was. I'd blame the mix of tiled floor, big window and open plan lay out. But food and service was excellent. Didn't book, just turned up. Fab

the service was very slow i was not impressed as iv came here multiple times and has never been this bad. i was waiting over 40 mins for starter then an hour and 30 mins for my main.

Everyone was polite there. The issue is we were seated and no one ever took our order. Not even for drinks. After about 20 minutes an employee apologized and assured us someone would be by to take our order soon, but 10 more minutes went by. It wasn't busy. Some employees were wiping off tables. Two others were engaged in a conversation that looked like one employee was training another. After about 30 minutes of doodling on the kid's menus and waiting we decided to leave. We love Ely and love to sight see there, but that was our first and last Pizza Express experience in Ely.

Great food and fast service and a big thank you to Susan who resat us in a better place and worked extra hard even though she was busy to serve us.

Took my family for a birthday meal, and have to say that the food, drinks, atmosphere etc was all excellent. There were 11 of us, so a reasonable size party. However, the only disappointment was a £47.55 service charge added to the bill without any prior warning. Don’t get me wrong, I always give a tip, and was going to give £25 , which I felt was about right and well deserved. But to be hit with £47 without any prior notice (yes, I guess it’s buyer be ware) was I feel a little out of order, as the first you are aware of it is when you get the itemised bill at the end. Would it stop me going again? yes it would, which is a real shame. I often wonder when amounts are added directly to the bill, whether the monies actually makes it’s way to the staff. I much prefer to put monies directly into a tips jar, perhaps my old fashioned way of thinking!

We all had a wonderful meal here tonight. We booked 2 x separate tables, 1 for my Daughter celebrating her 14th Birthday with 3 of her friends and another for me (Mum) Dad and eldest Daughter. The service was fabulous. We asked where we would like our tables to be. They treated my Daughter's table entirely separately even though the waiting staff knew we were all together. This made it a special evening for my daughter and friends, even more so when her pudding arrived with a candle, and Happy Birthday written in the icing sugar. The whole restaurant sang Happy Birthday too. Lovely fresh food which arrived quickly by attentive and happy waiting staff. Thank you for a great evening.

Always good pizza and mostly very busy. Feels like they pack the tables in to get as many as possible so chairs are back to back with little room. Best place for Pizza in Ely

We had a lovely dinner here this evening, with an excellent server, James! He was incredibly friendly and welcoming, making our meal so enjoyable. Five stars for James!!

We came for a takeaway and were informed that it would be a 20-25 minute wait. We waited for 40 minutes. Unimpressed.

Great place to go out and eat, amazing food x

Had a nice meal, it is what it is. Staff friendly, working hard - but slightly stressed atmosphere to the place, probably because its very tightly packed. A little more space 1 or 2 less tables perhaps and the experience might be even better.

What a lovely evening. We had booked a table, but arrived early; the staff didn't tell us to come back later, but welcomed us immediately & found us a table, where I could put my foot up (recovering from surgery). We received fantastic service all evening, from James; thank you. Our food was delicious; beetroot buddha bowl & gardiniera pizza.

Fabulous service provided by our server Rory and all amazing food!! Would definitely recommend and be returning soon.

Exorbitant pricing. Six times the price of the same pizza from Aldi 😉 (Aldi don't ignore you for ten minutes and leave you standing in the doorway-despite having booked a table).

Solid experience at Pizza Express Ely. 2 really good pizzas and glasses of wine for our impromptu Friday night dinner. Pizzas were well cooked, great selection of drinks available. Good variety of vegetarian, vegan & gluten free options. Lovely atmosphere & good service.

First visit since the revamp, upgraded decor done well, food was very good,service excellent. A very positive experience and will be back.

Really lovely lunch. Fab service, delicious food, great atmosphere.

Our first visit since the Ely restaurant had its refurb and it was so lovely. The decor and ambience made for a very relaxed meal. The food was fresh, hot, and tasty. The staff were very polite, attentive, and helpful. A real credit to Pizza Express.

To have a place that can give you gluten free and dairy free pizzas Is always a blessing.

Wonderful service from Emma, great food all round.

Standard pizza express - staff really friendly - place was really quiet.

Came in as a pretty solid fan of pizza and Italian things alike. Gotta say although it’s obviously not Michelin level food for the price they sell at it might as well be! I have been in a few times now and my personal favourites include the bruschetta, hot honey dough balls, florentina pizza and pretty much anything they make including Nduja Sausage because hot dang is that ever tasty. Also shoutout to Kira for especially great service, felt like someone I’d known for many years was cooking me a meal and it made me feel at home despite obviously not being there at all. Solid price, good food, and excellent service, what’s not to love?

Lovely setting, lovely staff, lovely food 😊

Always a bit pricey but food is good. Kira was our waitress and she was just great, we'll be back!

The food was incredible. Our waitress Kira was lovely and attentive to us throughout the evening we will back!

Good menu choice and friendly service.

Absolutely wonderful experience the whole evening; special shout out to Susan who was amazing, witty and an absolute joy to be served by, she made the evening so much better!

Susan is a ball of joy entertaned us the whole night excellent service and food

Lovely service from Susan, top tier food.

Had a great time and Susan had excellent customer service and was very polite and positive

The service was exceptional, the waiter welcomed us with warm arms and made sure we were looked after. The food was amazing and left no room for improvement. I really enjoyed my sunday evening dining at a fantastic restaurant.

Lovely lady. We had a great time and were served by the lovely lady called Susan. We felt very well appreciated. Thanks again by the customer who had changed the 2 Brake Discs and 4 brake pads. Mercey. As they say in France.

Susan was fantastic with taking the drinks and food orders, repeating everything back is us, very nice and a good vibe

We had lovely evening in Pizza Express, Ely. Susan welcomed us warmly and showed us to our table. Kira then helped us with our menu choices, amazing customer service. Before we knew it, Charlie was gliding across the floor with our doughball starters, served with a smile. The whole evening was amazing. All the food was absolutely delicious. The team were fantastic. We'll definitely be back soon. Many thanks.

Susan she was amazing today! Great food! Great service!

Great food, very good service and really helped me with my dietary requirements.

What a fantastic restaurant. Huge menu selection and a friendly team of staff. A real treat

Served by a waiter called Charlie, he was very friendly and helpful with choosing items from the menu. Would definitely come back again with my family.

Really enjoyed our experience at the newly renovated Ely Pizza Express. Greeted by Sam and served Joel we had an excellent meal from start to finish being looked after very well by all of the friendly and accommodating staff. Well done to all of the Ely Team.

Had a lovely evening dining at the Ely Pizza Express. Top service from Sam and great atmosphere

The new layout has really improved the atmosphere and the serving staff are kind. Will be coming back again, you can bet on that!

Great pizzas, welcoming and tentative staff. Greeted by Sam, who was friendly and helpful. Food arrived quickly and fresh. We really enjoyed our evening, will definitely visit again.

Ordered take away. Got there and had to wait 15 minutes which was no problem. The food was stone cold even the middle of the lasagne. Used to be nice has got worse and worse. Won’t bother going here again considering how they change. Spent £85 tonight, what a rip off.

Overpriced Bland mushroom and truffle pizza lacking seasoning as basic as salt and pepper. The chilli oil is as just low quality refined oil given the price. Didn’t like it!

My first visit and I will definitely be back! Delicious cocktails, excellent food and amazing, friendly service from Akvile! Thank you so much! :)

I recently visited the store in Ely honestly I got served by Chinese lady was beenig quite rude to me I went to pick order up from this store and this Chinese lady she try to show me my job she was serving a different table and the boy was giving me my order he was good on his job so this Chinese lady been also rude to that boy and getting involved in the situation knowing the boy was doing perfectly his job I don’t know this can be acceptable behave u

Excellent food and lovely service from James and Evie, will definitely be back.

Great food, best we have had in a long time. Really friendly girl serving us, very helpful and always smiling. Thoroughly recommended

I had the cannelloni which was delicious and I would highly recommend. My husband had pizza which he enjoyed but unfortunately it became cold very quickly.

Lovely evening out table of 10 service was friendly and food cooked well no complaints from us would book again