Pizza Express in East Cambridgeshire

Lovely. Good service. Deputy manager is very polite.

My wife and I arrived mid afternoon, having been around Ely for a little while and asked if there was a table available for 2 people. We were asked if we had booked, and when we said we hadn't, the member of staff just pointed to a table behind a pillar and said you can have that one. She was very rude and blunt. She didn't show us to the table, so we just sat down at it. Having had a bit of time to look about, the glasses on the table, for water, looked dirty, as did some of the cutlery. The same member of staff that pointed to the table did come over to take our drinks order, so I ordered coffee, and my wife asked for a pomegranate sparkle. The member of staff quite bluntly just said they don't have pomegranate... no apology, just they don't have it, despite being new on the drinks menu. My wife changed her choice and did get a drink she liked. I ordered the meatball, and my wife ordered the Christmas pizza, and when they arrived, were lovely and worth the wait. Couldn't fault the food. Before leaving, I used the gents, and my wife went to the ladies. The gents were dated but clean, and the ladies had no toilet paper or hand wash. Overall, nice pizzas but terrible service and facilities.

Very busy, but good food. The dough balls in blankets were delicious.

The wait staff were really friendly and jolly. We were given an excellent table overlooking the street. The pizzas were disappointing though, especially considering the price. Not much flavour and a bit limp.

The waiter Joel, was very friendly and gave some excellent advice about what to choose. The food was very tasty and my son, whose birthday it was, had a great evening.

its very bad service soo rud staff so bad atmospher over all bad

A lovely meal from Pizza Express as always, friendly staff, first visit to this restaurant and found it very welcoming.

As you would expect of a pizza express really, and the food was great. Cosy little restaurant, I had the spicy meat pizza which was tasty but not enough meat topping for my personal taste. Also found that having the thin base, and therefore larger pizza, meant that the base was too thin and I couldnt eat it all - wonder if the sane anount of topping is used regardless of size hence not enough topping? Normal base is the way to go for the tastiest pizzas.

I went there without booking, and the place was 90% empty. Asked for a table for two, but the guy had to ask the cook and said they were fully booked. Then went to the Thai place, nice dinner, passed by after an hour, and the place was still 90% empty.

The entire team were GREAT! Fast and friendly service and the food tasted really good. It was a birthday meal and the team helped celebrate by placing a candle in the birthday girls dessert and sang happy birthday which was a very special touch.

Once again Pizza Express delivers a fantastic experience. Excellent food, great atmosphere and wonderful staff. Thank you Pizza Express Ely!!!!!!

A fantastic place to come for dinner in Ely, always a good reliable meal. The rewards programme is great, and helps make a nice dinner out more affordable. Friendly staff

Very nice food but service slow...

Always have a good experience at Ely pizza express and have been coming for years. Perfect service from a lady when we came a couple of weeks back, was a huge help with helping us understand the offers and made sure we had a great time

I booked my reservation for 4:00 for me and my parents. We ordered our food at approximately 4:15 and we didn’t receive our starters until 4:50! Although the long wait, the starters were fantastic. 30 minutes later our main courses came and, as in the photo the pizza’s were incredible. Overall it was a shame about the service because the food was very nice.

Food was tasty but served in a cold bowl. Food started off warm at best and got cold very quickly.

I have never had to wait so long for food or a bill in my life, my god. Food was nice enough

Good and bad: Location: outstanding, Quality of food:excellent, Cleanliness: Spotless, Serving staff: Now here's where it goes downhill. I've never felt so awkward while being served by such a a fawning, affected server. Every part of the conversation was 'amazing', 'fabulous', 'incredible', 'fantastic'.. .. Jesus, I'm only ordering a pizza! Oh Peter, what has happened to your company since the days we used to visit Dean Street. You must be rotating in your grave.

I had a wonderful evening with friends. The service was fast even though it was busy and Susan was very accommodating and friendly. The food was delicious and I would definitely recommend.

The Ely pizza express is very good! Would definitely recommend!

Food was ok, very hot, temp wise. I had the Cannelloni, cheese gave it it's only flavor. No seasoning. Wife's lasagna was good. Kids got the Calzones, both type. They enjoyed it.

The food was up to the standard Pizza Express standard. The atmosphere was miserable. Pizza Express Ely has started hosting children’s parties on Saturday lunchtime. The noise was extreme. There was no control over their behaviour from anyone. They were able to run around the restaurant uncontrolled. The people at the table next us left. We only stayed because we had made a promise to our 11 year old daughter. Note - we have an 11 year old daughter so we are used to children. If your idea of a good lunch in Ely is Pizza Hut at the Pleasure Beach Blackpool on a Saturday in high season, then this one is for you. If not, then I suggest you visit Wildwood Pizza on the same street.

Oh dear Pizza Express Ely... We are a regular diner at the Ely restaurant and usually the server is excellent. Today was abysmal, the time for the food to arrive was far too long, starters were missed, our order was apparently delivered to a different table. Eventually we received the missing starters. The table was then slow to be cleared. We couldn't get anyones attention to get drinks, we went to the till to request an apple juice which was poured but then took 10 minutes, and it was still undelivered, eventually we went to collect it ourselves. We then complained to the manager, who was then very unhelpful. When we received the main, over an hour had passed from the starter being cleared. My son's order was incorrect. We didn't complain as the manager was unhelpful first time. We finished and had to request service for dessert from the waitress and also asked to speak to the manager. The manager then did apologise, and offered a discount, but the slow service comtinued to the end, and we left unhappy 2 and a half hours later.

The waiting staff were really nice and quick. The pizza though was not good. Dough was almost sticky and not well prepared and the pizza arrangement was like a kid slapped the ham and cheese on top carelessly. Not a good pizza place.

Attended a kids pizza making party with my child who struggles with noise and has restricted diet. The staff couldn't have been more helpful and lovely with him. The party was so fun I recommend those

Only issue we had was how noisy it was. I'd blame the mix of tiled floor, big window and open plan lay out. But food and service was excellent. Didn't book, just turned up. Fab

the service was very slow i was not impressed as iv came here multiple times and has never been this bad. i was waiting over 40 mins for starter then an hour and 30 mins for my main.

Everyone was polite there. The issue is we were seated and no one ever took our order. Not even for drinks. After about 20 minutes an employee apologized and assured us someone would be by to take our order soon, but 10 more minutes went by. It wasn't busy. Some employees were wiping off tables. Two others were engaged in a conversation that looked like one employee was training another. After about 30 minutes of doodling on the kid's menus and waiting we decided to leave. We love Ely and love to sight see there, but that was our first and last Pizza Express experience in Ely.

Great food and fast service and a big thank you to Susan who resat us in a better place and worked extra hard even though she was busy to serve us.

Susan and her team provided outstanding service to our group. Very nice and friendly!

Took my family for a birthday meal, and have to say that the food, drinks, atmosphere etc was all excellent. There were 11 of us, so a reasonable size party. However, the only disappointment was a £47.55 service charge added to the bill without any prior warning. Don’t get me wrong, I always give a tip, and was going to give £25 , which I felt was about right and well deserved. But to be hit with £47 without any prior notice (yes, I guess it’s buyer be ware) was I feel a little out of order, as the first you are aware of it is when you get the itemised bill at the end. Would it stop me going again? yes it would, which is a real shame. I often wonder when amounts are added directly to the bill, whether the monies actually makes it’s way to the staff. I much prefer to put monies directly into a tips jar, perhaps my old fashioned way of thinking!

We all had a wonderful meal here tonight. We booked 2 x separate tables, 1 for my Daughter celebrating her 14th Birthday with 3 of her friends and another for me (Mum) Dad and eldest Daughter. The service was fabulous. We asked where we would like our tables to be. They treated my Daughter's table entirely separately even though the waiting staff knew we were all together. This made it a special evening for my daughter and friends, even more so when her pudding arrived with a candle, and Happy Birthday written in the icing sugar. The whole restaurant sang Happy Birthday too. Lovely fresh food which arrived quickly by attentive and happy waiting staff. Thank you for a great evening.

Always good pizza and mostly very busy. Feels like they pack the tables in to get as many as possible so chairs are back to back with little room. Best place for Pizza in Ely

We had a lovely dinner here this evening, with an excellent server, James! He was incredibly friendly and welcoming, making our meal so enjoyable. Five stars for James!!

We came for a takeaway and were informed that it would be a 20-25 minute wait. We waited for 40 minutes. Unimpressed.

Great place to go out and eat, amazing food x

Had a nice meal, it is what it is. Staff friendly, working hard - but slightly stressed atmosphere to the place, probably because its very tightly packed. A little more space 1 or 2 less tables perhaps and the experience might be even better.

What a lovely evening. We had booked a table, but arrived early; the staff didn't tell us to come back later, but welcomed us immediately & found us a table, where I could put my foot up (recovering from surgery). We received fantastic service all evening, from James; thank you. Our food was delicious; beetroot buddha bowl & gardiniera pizza.

Fabulous service provided by our server Rory and all amazing food!! Would definitely recommend and be returning soon.

Exorbitant pricing. Six times the price of the same pizza from Aldi 😉 (Aldi don't ignore you for ten minutes and leave you standing in the doorway-despite having booked a table).

Solid experience at Pizza Express Ely. 2 really good pizzas and glasses of wine for our impromptu Friday night dinner. Pizzas were well cooked, great selection of drinks available. Good variety of vegetarian, vegan & gluten free options. Lovely atmosphere & good service.

First visit since the revamp, upgraded decor done well, food was very good,service excellent. A very positive experience and will be back.

Really lovely lunch. Fab service, delicious food, great atmosphere.

Our first visit since the Ely restaurant had its refurb and it was so lovely. The decor and ambience made for a very relaxed meal. The food was fresh, hot, and tasty. The staff were very polite, attentive, and helpful. A real credit to Pizza Express.

Wonderful service from Emma, great food all round.

To have a place that can give you gluten free and dairy free pizzas Is always a blessing.

Came in as a pretty solid fan of pizza and Italian things alike. Gotta say although it’s obviously not Michelin level food for the price they sell at it might as well be! I have been in a few times now and my personal favourites include the bruschetta, hot honey dough balls, florentina pizza and pretty much anything they make including Nduja Sausage because hot dang is that ever tasty. Also shoutout to Kira for especially great service, felt like someone I’d known for many years was cooking me a meal and it made me feel at home despite obviously not being there at all. Solid price, good food, and excellent service, what’s not to love?

Standard pizza express - staff really friendly - place was really quiet.

Lovely setting, lovely staff, lovely food 😊

The food was incredible. Our waitress Kira was lovely and attentive to us throughout the evening we will back!

Always a bit pricey but food is good. Kira was our waitress and she was just great, we'll be back!

Good menu choice and friendly service.

Absolutely wonderful experience the whole evening; special shout out to Susan who was amazing, witty and an absolute joy to be served by, she made the evening so much better!

Lovely lady. We had a great time and were served by the lovely lady called Susan. We felt very well appreciated. Thanks again by the customer who had changed the 2 Brake Discs and 4 brake pads. Mercey. As they say in France.

Susan is a ball of joy entertaned us the whole night excellent service and food

Susan was fantastic with taking the drinks and food orders, repeating everything back is us, very nice and a good vibe

The service was exceptional, the waiter welcomed us with warm arms and made sure we were looked after. The food was amazing and left no room for improvement. I really enjoyed my sunday evening dining at a fantastic restaurant.

Had a great time and Susan had excellent customer service and was very polite and positive

Lovely service from Susan, top tier food.

We had lovely evening in Pizza Express, Ely. Susan welcomed us warmly and showed us to our table. Kira then helped us with our menu choices, amazing customer service. Before we knew it, Charlie was gliding across the floor with our doughball starters, served with a smile. The whole evening was amazing. All the food was absolutely delicious. The team were fantastic. We'll definitely be back soon. Many thanks.

Susan she was amazing today! Great food! Great service!

Great food, very good service and really helped me with my dietary requirements.

Had a lovely evening dining at the Ely Pizza Express. Top service from Sam and great atmosphere

What a fantastic restaurant. Huge menu selection and a friendly team of staff. A real treat

Served by a waiter called Charlie, he was very friendly and helpful with choosing items from the menu. Would definitely come back again with my family.

Really enjoyed our experience at the newly renovated Ely Pizza Express. Greeted by Sam and served Joel we had an excellent meal from start to finish being looked after very well by all of the friendly and accommodating staff. Well done to all of the Ely Team.

The new layout has really improved the atmosphere and the serving staff are kind. Will be coming back again, you can bet on that!

Great pizzas, welcoming and tentative staff. Greeted by Sam, who was friendly and helpful. Food arrived quickly and fresh. We really enjoyed our evening, will definitely visit again.

Ordered take away. Got there and had to wait 15 minutes which was no problem. The food was stone cold even the middle of the lasagne. Used to be nice has got worse and worse. Won’t bother going here again considering how they change. Spent £85 tonight, what a rip off.

Overpriced Bland mushroom and truffle pizza lacking seasoning as basic as salt and pepper. The chilli oil is as just low quality refined oil given the price. Didn’t like it!

My first visit and I will definitely be back! Delicious cocktails, excellent food and amazing, friendly service from Akvile! Thank you so much! :)

I recently visited the store in Ely honestly I got served by Chinese lady was beenig quite rude to me I went to pick order up from this store and this Chinese lady she try to show me my job she was serving a different table and the boy was giving me my order he was good on his job so this Chinese lady been also rude to that boy and getting involved in the situation knowing the boy was doing perfectly his job I don’t know this can be acceptable behave u

Excellent food and lovely service from James and Evie, will definitely be back.

Great food, best we have had in a long time. Really friendly girl serving us, very helpful and always smiling. Thoroughly recommended

I had the cannelloni which was delicious and I would highly recommend. My husband had pizza which he enjoyed but unfortunately it became cold very quickly.

Lovely evening out table of 10 service was friendly and food cooked well no complaints from us would book again

I had THE BEST pepperoni pizza here yesterday. Cooked to perfection crispy base, simply delicious! Been to many Pizza Express, all over the world and EVERYTime I go to this one the pizza is 10/10. Kudos to the chefs here. Also the waiters are always so nice!

Great pizza as always - had funghi di bosco on thin base and caffe real for desert.

We have been eating here for the last 20 years but last night was the worst visit we have ever had. Our waiter was lovely, not his fault.Rotten salad,raw pizza,which was replaced and both meals taken off the bill. But what we noticed last night was the diners in the restaurant waiting longer while the chef's dealt with the takeaway service 🙄

Very good atención, all pizzaiolo are very good, waters are very friendly. Site is lovely and outsiad are many places to visit and pas the day. If you like spicy food try the n'duja

Excellent service. Mark was able to accommodate a large group without advanced booking and ensured that all our food served before the table was needed! Really appreciate the flexibility!

I booked at 18:30 for a 19:30 table. Arrived and they were out of dough, so no pizza at Pizza Express. Absolutely awful they didn't tell me over the phone as I had to find somewhere else to eat.

Nice easy place to have lunch for 4 people on Monday. Plenty of choice including some vegan ones. 2 of us had vegan calzone which was fab and no fake cheese to negotiate. (Would like to see more vegan choice that doesn't involve pretend cheese, but good choice of dishes if you do like this.) The margherita with tuna, and the lasagne were enjoyed by the non-vegans. There weren't many other diners (Monday lunch) so atmosphere scores less on this particular day we went in.

Food was better than last time. For the price you might expect more (service! Not food) from the venue. The staff here aren't very professional in their behaviour. It's a little noisy to be a romantic setting.

The food was delicious and the waitress, diana, was fantastic and helped us choose the dishes

The acoustics are very bad. Impossible to hear companions or staff. There are pleasanter places to eat, especially for anyone with sensory issues. It may be the reason why staff seem stressed and unhappy.

Very slow service. One of the lady is very rude and racis. Ignore us when we try to ask questions. Never go this place again.

Absolutely wonderful restaurant, amazing staff: Joel and James attended to our every need and the food 🤌🤌🤌 absolutely wonderful thank you Kerrie and Tanya

We really enjoyed this Pizza Express We did go on a busy day. Food was cooked quickly but placing orders was a bit more difficult

Very nice food but so over priced, we only go here when using tesco vouchers or normally big discounts with online vouchers. Dont pay full price, nobody does!!! Great service in Ely.

Pizza Express is a restaurant that offers a range of Italian dishes, with a particular focus on pizza. While the food is generally tasty, the prices may seem a bit high considering the portions and quality of the dishes. One major downside of Pizza Express is the slow service. Customers may have to wait longer than expected for their orders to arrive, which can be frustrating. However, the staff is generally friendly and attentive once they do arrive. Overall, while Pizza Express may not be the best value for money, it can still be a decent option for those looking for a quick Italian meal. However, if you're looking for fast service or a more budget-friendly option, you may want to look elsewhere.

It's a standard pizza express. Food is always consistent and served pretty quickly. Good to go with the family as there is plenty of space. The staff were very friendly. I do like thier pizzas but like everything else the price seems to have gone up quite a lot.

You hardly get time to get settled - Pizza Express lives up to its name. Quick pre dinner drink and quick service with the pizza. Chose the duo romana, large thin base with two toppings - nice idea. All good, food and service.

Had a lovely experience and lovely food cooked by the chef , great staff and 10/10 waiter Rory!!

Aiste was super friendly and provided an excellent service! Thank you Aiste 😊

❤️Susan babes Susan has changed my view on hospitality, it seems like the place to be!! Susan is the key to my happiness. She deserves a raise

Enjoyed a tasty meal, really lovely waiter, James, who is so friendly, attentive and a credit to his manager. Food tasty and well presented, thank you.

Great food, really friendly but professional staff. overall really good experience.

Been traveling through over Easter to check the Ely Cathedral, and stopped by. One of the best experiences I’ve had! Thanks to the staff! They were amazing and very helpful!!!

great service thanks Diana for helping us out