Pizza Express in Belfast

This order arrived 1 hour and 50 minutes late and arrived cold. As it was so late I ended up purchasing something else for my lunch.

A quick meal before a show, Job done 👍

Turned away at 8.30 on a Friday evening, family with 8 year old. Restaurant not busy, 4 staff on floor not in anyway hurried or rushed. Confusing reasoning given for refusing us, which involed a chef having family issues.

We waited easily 45 minutes for a pizza and pasta dish, left sitting for at least 15 minutes before our order was even taken. Started to think we were invisible. Such small portions, I have never finished an entire pizza till last night, I ate it all and was still famished.. drinks and a bread bowl would be nice if waiting 45 minutes for food.

Waited 30 mins after being seated, didn’t even take our drinks order. Plenty staff and not that busy

Pizza Express Bedford Street is just a perfect place for lunch (and any other meal frankly). Servers are ALWAYS so friendly and accommodating, providing excellent customer service. The ambience is chilled and relaxed even when busy and the food is simply delicious.

Was a lovely atmosphere and good food, but was very disappointing on service it took 40 mins for our food to arrive then an extra 10 for one of my other family members, sadly it did not look up the restaurant name which says ‘express'

A nice thin crust pizza & wine.

My food arrived freezing cold? And it only gives me the option to request a refund for one item, but the whole lot is like it was put in the fridge after being cooked. Really disappointing

Food was cold upon delivery but once reheated tasted good

Tasty pizza and delicious wings Good value.

Not happy my order delivered very late over an hour and the pizza was cold . Delivery suppose to be 17:20 but my pizza arrived 18:45

Delicious pizza and nice service, i can recommend it

Really good experience. Family of 5 visiting Belfast for a few days. Used Tesco vouchers to decrease the cost. Ordered 4 Romano pizzas and a child's pasta. Food was delicious and came fast. Great staff as well

A pizza, a plate of pasta, tiramisus, the basics for an Italian restaurant. 51 pounds sterling. Quite noisy.

Had a good meal - just wanted a slice of chocolate cake but no one came to take our order for 20+ mins - after telling the waitress we already knew what we wanted when we got the dessert menu - she said she would be 5 mins and never came back :( left without ordering

Horrendous... order not delivered, no one answering the phone, 0/0

It was OK. Nothing fancy but was close to where we were staying. Pizza is pizza

We walked in on a busy Thursday night, surrounding area was packed with a level students, really didn’t expect to get a table with not pre booking, but despite being busy the manager accommodated our table of 4 no problem, all staff we encountered were friendly and helpful, all of us enjoyed our pizzas and drinks, lovely place, will be back when in Belfast.

Fantastic Pizza Express branch, set in a lovely building, in a convenient central location. Friendly, attentive staff.

Another lovely lunch here with family .Friendly staff and pizzas lovely with gluten free choices.

Very pleasant, relaxed. Great pizza.

Went in as seen all the ad campaigns on TV, social media and posters for kids eat free. We went in order a couple of courses each for adults starter and main and the little kids piccolo meal which stated in all these places was free. Food was lovely really enjoyed, however bill came and kids meal was on the bill, hubby noticed by chance. When he asked the waitress was kids free like poster stated outside their door, she said yes they free, I will go take it off the bill if you want. Very strange they try to charge for it unless you notice it on the bill, ive only ever known promos that highly advertised come off automatically. Now my husband was about to pay straight away and waitress had card machine to take money, no effort to say kids eat free etc..it was only that he noticed. So beware if you going for kids eat free you need to check your bill and ask them to take it off. Very strange.

Disapointing, very small Pizza, Salad without dressing, vinegar and oil, No reaction on complaining. The only reaction is to write to an Email...what does it make??? No Change!!! If you want eat original Pizza, dont eat here

It was very disappointing, we definitely won't eat pizza here again The salad was also just plain lettuce without any preparation The staff did not respond to our complaint in any way

Pizza was great, cosy atmosphere and lovely staff

Had a nice meal here today with family, however we left feeling ripped off after they charged £4.95 for a small bowl of rocket lettuce with a few parmesan shavings, also 50p for a slice of lime in a drink which we didnt even ask for. Come on guys, sort out your service, this isn't Subway! Sadly we will not be back.

Got to be honest, the previous negative reviews concerned me a bit but thankfully no need. Went here for a family dinner and it was great - staff really welcoming and friendly, efficient service and food lovely. Place was busy with a good atmosphere. Many thanks to the hard-working staff for a lovely evening. If you go here and have a good experience, leave a positive review, the staff deserve it!

The manager was uncommercial. By pure mistake we arrived at the wrong Pizza Express in Belfast. We arrived at 3.30pm today and the restaurant was almost empty. She said she could not accommodate us, a party of 3!! She didn’t offer to call the other pizza express which was a good walk away so we would have been late. She obviously didn’t care that we may go to another restaurant completely. We did actually make the walk to the PE in the Queens Centre, arriving a bit late, but here the manager was excellent. The one before was a complete jobs worth. Not the type you’d want working for you

I got a message saying my food was delivered but it wasn’t

I’m back after 13 years and I’m disappointed ☹️

Sadly we didn’t get to try this restaurant. Arriving to a half empty restaurant on a Thursday night we were told they could only seat us (4 people) in 20 mins but were told we had to leave and come back, not hang out with a drink. So we left and found a restaurant that was more welcoming within 5 mins walk.

Terrible service, was like pulling teeth trying to get anything, orders taken wrong multiple times and overcharged at the end. Wouldn’t go back

The food was delicious and the service was great. Feels like Pizza Express is beginning to turn itself around, about time.

Day one same review as Srbrew, we were turned away by manageress as they were full even though empty tables available and we passed by later and they were still empty. Day three of trip I booked ahead but came early as our day trip finished early. She did give us a table early but the one in the corner near the service area. The restaurant was empty so I asked to be moved. She said no as they were going to be full later. It was still empty when we left. Stay away there are plenty more restaurants in Belfast city centre. Gather manageress doesn’t want certain types of business.

The service was friendly and attentive in the restaurant and the food was of the usual high quality standard. I would visit here again.

Sophie and Ursula were great. We had a fantastic meal and were very well cared for. Would definitely recommend this PizzaExpress if visiting Belfast

Me and my partner had a lovely meal here during our visit to Belfast. The manager Ursula was very helpful and accommodating given that we arrived not long before closing time. Our waitress Sophie was also absolutely lovely. The food was as good as ever, especially the Calabrese. Only criticism is that the staff were clearly overworked and undervalued, they could definitely have done with more staff on for how busy it was, as they were rushed off their feet and seemed exhausted having worked all weekend. Despite this they all remained professional, polite and attentive.

incredibly disappointed with service from pizza express on this occasion. Visiting Belfast on a family trip and chose a reputable/known firm over local independents and very much regret doing so. Order confirmed around 6:30pm with 25-35min delivery estimate. finally delivered at around 8:10pm. we have young children and so by the time the food arrived it was no longer a holiday treat and just a functional meal eaten at speed as everyone was very hungry and way past kids bedtime.

Food was beautiful and the waiter had a high standard of customer service. I had the Hottest Americano with a garlic dip 👌

Five of us were looking for good Pizza and Pizza Express was recommended to us. We dropped by at about 8 and it was half empty with at least 3 empty tables that would fit us. The woman behind the counter rudely said they were “Fully Booked” and the next opening was about 9:30 and waved us out. We looked around at all the empty tables - it made no sense. We found another restaurant down the road. As we walked back by this place about 9, it was still half empty. They simply didn’t want our business. So beware, it may look promising with empty tables, but you might be turned away because they are “Full”.

The pizza was cold and the wings were bad the chicken tasted like rotten. And was just boiled

The pizza toppings were all off the pizza, like it was sideways.

Was freezing cold and only 1 if 2 drinks in order

Completely the wrong food delivered. I ordered one vegan pizza as I have food intolerances, and the driver delivered two meaty pizzas with cows' cheese on them, which I cannot eat. I now have to try and convince JustEat to give me a refund for the order that contained nothing edible, which is always hit and miss when this happens.

The food was good and delivered on time, however the security seal sticker on the pizza box was torn open when the food was delivered. I do not know if the food was tampered with. I hope it wasn't, as I ate it anyway (hungry & hate food waste) but this is very concerning.

Pizzeria with a very pleasant atmosphere. Very good pizzas and attentive staff. Fast service.

I was looking to escape the bustle of the city and the abundance of pub food. I was expecting a mediocre chain spot, but to my delight the food was amazing, the atmosphere was quiet and clean. The service superior. I had the Arannici, Penne Al forno, Prosecco and finished with chocolate fondant and the prices were reasonable Awesome experience!

Usual high standard of food and service by Pizza Expess

We arrived without booking and there was a manager with jeans and a flower top on duty who pointed to a table for us to sit at. We were handed menus and ordered fairly quickly. Food was good but plates not collected so we paid on the app and left. A group of 5 girls came in and were made to feel less than welcome and before they could get through the door they were asked how old they were and were told there would be a 50 minute wait because they had a lot of takeaways to do. We do go to pizza express a lot but this was by far the worst simply because of the service.

I had the nicest time in pizza express on Bedford Street! The stand out thing for me was the waitress Sophie she was incredible and nothing was bother to her! Everyone was so welcoming and the food and dessert was amazing! Thank you so much Sophie for making my experience that even more special!

Driver took my food round the whole city and it got cold. The place I ordered from is less than 1mi from the delivery location. Food was freezing cold when it arrived.

This is the WORST delivery service I have ever experienced!! I used it for the first time in Killarney and had a horrible experience. (Eventually resolved) I used it for the 2nd time tonight in Belfast and not only did the food NEVER arrive, the app doesn’t even have an option for live assistance, (only an email), and when I chose the option to contact the restaurant, there is no option to speak to a person there eother. I am traveling with no transportation and now going to bed without dinner.

When ordering we noticed on the menu under 2 vegetarian pizzas that their would be a charge of 25 p to the charities of Pizza Express's choice. We asked the waitress to have it removed. It's a small amount yes. However we do not like being forced to pay to a charity that we aren't passionate about. No business should force customers to pay for their charity. How would pizza express like us to ask them can they pay to a charity of our choice? Even worse was the charge was stuck on 2 vegetarian pizzas! So has vegetarians we didn't have much options to choose from. The waitress said they cannot remove the charge and argued her point. The manager, I think named Sylvia, who we asked also to remove the charge told us no. She was also extremely unprofessional and rude, telling my partner to shush, as kids in the restaurant! He wasn't even loud or didn't swear. What a disgraceful attitude to customers. We ended up leaving. The restaurant was empty, even though it was St Patrick's day and all other places were full. I'm not really surprised if staff have terrible customer service skills, frightening their customers away!

As consistent and tasty as Pizza Express always is! Staff handled some very difficult St Patrick’s Day customers very well, the manager and one of the Male servers handled an aggressive and drunk customer well getting him out before peoples evenings were ruined completely. Props to them both!

When ordering we noticed on the menu under 2 vegetarian pizzas that their would be a charge of 25 p to the charities of Pizza Express's choice. We asked the waitress to have it removed. It's a small amount yes. However we do not like being forced to pay to a charity that we aren't passionate about. No business should force customers to pay for their charity. How would pizza express like us to ask them can they pay to a charity of our choice? Even worse was the charge was stuck on 2 vegetarian pizzas! So has vegetarians we didn't have much options to choose from. The waitress said they cannot remove the charge and argued her point. The manager, I think named Sylvia, who we asked also to remove the charge told us no. She was also extremely unprofessional and rude, telling my partner to shush, as kids in the restaurant! He wasn't even loud or didn't swear. What a disgraceful attitude to customers. We ended up leaving. The restaurant was empty, even though it was St Patrick's day and all other places were full. I'm not really surprised if staff have terrible customer service skills, frightening their customers away!

Thank you for the excellent service and delicious food. The staff effectively managed challenging St. Patrick's Day customers, especially handling an aggressive, intoxicated individual swiftly and efficiently, ensuring other diners' evenings was not disrupted. Special recognition to the manager (blond lady) and male servers for their professional handling of the situation.

Got a delivery freezing and late terrible.

We had a massive group and the staff were so lovely and helpful especially our server, Carl Ross. Despite being such a big group of people everything was perfect. Carl was amazing and made the evening run smoothly and made us all feel welcome.

Pizza express, pretty much the same everywhere. That being said it's lovely pizza

All good, busy little Pizza Express in Belfast. Like the fact you can double topping the pizza now.

Picked a quiet time, so no atmosphere.

Good pizza in Belfast... Good wine list too.

We had to wait for ten minutes for the bill and another five for them to bother to come eith the card reader. Food was burnt. Would be one star but the atmosphere was wuite nice. Cost seventy pounds for 4 pizzas and one starter. There was gum on the chair and got stuck on my trousers.

Went on New Years Eve, pre-pantomine, with 8 kids aged 6 to 15. Staff were pleasant and helpful and food was good with all kids enjoying their meals. One small complaint was that my prawn pizza had very little prawn on it. Otherwise enjoyable experience.

Order 12:20 revceived 14:03, wings barely warm, pizza wrap toppings were all at the bottom, pizza cold, not cut and half of it was folded into itself.

This didn’t actually get delivered and I haven’t received a refund?

Our go-to place when in town for shows or concerts. Some of the nicest staff we've ever met. Special mention for the lovely Sophie, with her warm welcome and excellent service. Food is always excellent (the list below misses out some favourites, such as the Padana I had this evening), served promptly and good value.

Good pizza in Belfast. Quick service and a full vegan menu!

Shrimp starter not great pizza good

Awful. Seating arrangement really bad. Food not served until 1hr 15mins after arrival. Service was appalling 1 person looking after about 40 diners. Orders were wrong and pizzas were mediocre. Service was added to bill and would have removed it except the single server was slammed so it wasn't their fault. Will never go back poor quality poor value poor service.

Yea, Pizza Express. It's good, Their Bedford Street building is really nice. I actually think upstairs is way nicer. I've noticed their prices have crept up quite a bit over the past few years. 1 adult, 2 kids, dough balls, pizzas, deserts, drinks - 80 quid. That's an expensive pizza!!

Order delivery time was changed and arrived freezing cold disgraceful having to heat it in the microwave in fact not eating it at all

Always a great place to eat wherever you are consitent quality, consistently good service

Me and my daughter ended up here because we couldn't get a seat in witherspoons. Glad we did cause we had a nice meal and it was great.

Arrived as a walk in group of 3 to a restaurant which was empty apart from 2 sets of other customers. Greeted by a manageress who clearly believes she's very important and working in a high class eatery rather than a chain restaurant. After considerable tutting and reflection we were shown to a table. Ordered dilute juice for 3. The excuse for a jug would have measured little over half a pint! Doughballs were OK, pizza was alright the pollo pesto pasta was bland, bland bland. Extremely overpriced for what it is. Easily get a proper 2/3 course meal for less than chain store pizza. Despite the inflated, self opinionated ideas the manageress appears to possess this is not high class dining. However, the prices are certainly on the overpriced end of things

Great pizza but arrived 75 mins late.

Priority given to delivery orders. Please decide if you’re a pizza takeaway or a restaurant- it’s clearly not working as both

A very frustrating and disappointing evening spent here tonight. A few of our party arrived 15mins early and I informed the staff member if this was not convenient we could come back, to which the staff member responded with "its better for us that you are here now as we will not have to take a load of orders at once". We were hurriedly given menus and at the same time I asked if we could order drinks the staff member seemed a bit flustered and in a rush and responded with "I've just to take another order over there first then I'll get drinks". We had specifically came here because of the £8.95 deal on classic pizzas as advertised on the website, however when we asked about this we were told it was £7.95 if you download the app, there was no mention of £8.95 for non members as advertised. Our party of seven proceeded to download the app which was an ordeal in itself as it involved signing up as a member with email, using a verification code, having to enter our postcodes twice as it doesn't accept the first go and a few other frustrating attempts that meant we were on our phones for ages rather than engaging with each other. We all felt like giving up which would have meant paying near double for the same pizza. We told staff that we specifically came for the deal and were told that unless we downloaded the app and that particular offer then we would each have to pay full price of £13-16 per pizza. The manner this was explained in by a woman I assume to be in charge was quite blunt and as if she were fed up with the whole thing which is understandable as it must be highly frustrating for her and the rest of the staff. In fairness to her she helped us to sort the discount at the end using the app but the owner needs to sort this out as staff did not seem overly happy to be working there, they seem very stressed and frustrated and this does not make for a pleasant dining experience. The food itself was pretty basic, definately not worth £13-16 so I am glad we got it for cheaper although still not worth what we paid. Overall a very disappointing experience which has put me off ever returning to any pizza express again.

Unless you have a smart phone and are willing to download apps,place orders and subscribe etc then don't bother going to this kip. It's twice the price if you want to order from the menu and pay there and then! There is no restaurant experience as such and it's just a food establishment consisting of everyone staring at phones. Also it's one order per person per app, so if you invite your partner then they need to have a smart phone with them for the dinner too. The staff were not too helpful or friendly and the prices were all exceptionally high. Maybe the set up suits some people but it wouldn't be for me personally and I won't be back!

I can't get enough of their GF starters. Always top notch!

The food was good but I was missing 1 bruschetta that I payed for so I would like a refund cheers

Well it should be called Pizza excuse, the worst Pizza Express experience to date. Pizza arrived un cooked and doughy in the middle, sent it back and was horrified to see that they put it back in the oven with rocket salad on and returned to the table. May as well have defrosted a supermarket pizza or is that where they come from Frozen ready meals no no longer fresh?

Pizza’s were nice, staff friendly and polite. Doughballs were disappointing

I did not enjoy this pizza. It was tiny and the amount of ingredients on it were laughable. For the price you pay it is a rip off. I’ll say that if you offer tiny pizzas at least put a lot of ingredients on it! I order to take away, so imagine my frustration when I arrive home, open the box and saw that teeny-tiny pizza lacking ingredients… not recommended at all!

Loads of people at tables, so it is normal to be noisy and I can't say it was quiet.

I ordered the etna pizza which was £15 and it was just about enough to feed one person, the garlic bread at £6 odd pound was the size of my palm..The dough of pizza was not cooked properly and the chips were soggy. Overall not worth the price and portion size not good.

Your service was great but I ordered a large double pepperoni and they gave me a small vegan pizza. The receipt on the pizza was my correct order so they made the mistake. Will not order from them again.

I’ve been visiting this PizzaExpress over the years since it opened in the 1990s- never have I experienced such a rude manageress! When we requested a different table to the one we were shown to, she was annoyed & reluctantly offered us a table at the back, despite the fact that we had booked the table several weeks before. The food was adequate, though not as good as previous times. Prawns were overcooked, pizza was not quite as requested. When we went over to the till to pay, the rude manageress slammed my bill onto the counter- did not even hand it to me- the same with the receipt!’🙄

Took forever to be served, not that busy. Portions have got smaller over the last couple of years.

Great food and service. We had two very young kids with us and the staff were very patient and helpful.

النجمة فقط لأتمكن من كتابة التعليق ، نحن عائلة مسلمة رفض الموظف جلوسنا بالمكان ورفض خدمة الطلب الخارجي وتم طردنا بحجة وجود شيف واحد فقط ولايستطيع خدمتنا بالرغم من أن المكان شبه ممتلئ والناس مازالت تتوافد !!!!!!! العنصرية في هذا المكان مقيته جداً 👎🏻

Food bit later due to lack of drivers. Arrived really cold, had to reheat in oven

Kinda expensive for quite standard food. Really great staff.

no real diffrent from a good fella frozen pizza and the pizza we ordered. 1st time here and it will be my last

Granted we were the fiat ones to arrive on a Tuesday so not much atmosphere but the lasagna looked straight out of a supermarket ready meal - the fancy kind and the carbonara was next level bland. If you have lost your sense of tastes and smell during covid this will take you right back there. Like eating texture.

Ordered 💷70 food for delivery, the driver said delivered while nothing received at all. Tried to call the restaurant 10 times but in vain! Also sent email to them while received an email saying blocked by system. 12th July celebration date we got so chicky experience from here! Update: Even they reply on the Google map, still no any reply from customer service team email after I sent another email.

Good food but it's starting to get pricey

Slow service, but the usual good food.

Anytime I'm in Europe I eat here. It's always so damn good.