Phoenix Chinese Takeaway in Gwynedd

Only critism ordered prwan balls which obviously were re-cooked as were a bit overdone all other food was great service lady serving & taste was very good will go again soon

No taste. the duck chowmain(duck was very chewy) It is too expensive for the portions altogether, not worth it, and it seems to be sauce as think to hide the fact that the food tasted burnt

Staying locally on holiday and after reading some negative reviews we were nearly put off ordering but so glad we ordered. The Meal for 2 was delicious, huge portions and was enough for 3 of us. Will definitely return. It was very busy with big orders so is obviously very popular.

My wife and I dropped in to pick up some Chinese food because none of the places that we identified as deliverers of take-out in Pwllheli actually deliver. The lady was really nice. I liked that we all spoke beside the perspex shield, rather than through it. The downside started when we got to eat the food. We had the mixed starter box and the house chow mein. Neither were particularly good. My wife said that it was the worse Chinese that we have ever had. I thought this a little harsh. We have had quite a lot of Chinese food over the years and I think that there have probably been one or two that were even worse than this. It takes some doing but some places really do go below and beyond. I could see her point though. Neither the quality nor the range of ingredients seemed the best. There are several other Chinese vendors in Pwllheli. Perhaps go to one of them. As an aside, I would say that I am regularly monitoring my pulse for medical reasons. Three hours after I ate the food, my pulse is still higher than it would normally be at this time. I don't think that this counts in their favour either. We'll not go again.

Revolting. Duck dry, chicken flavourless and coated in bright red sauce, rice brown, nothing fresh or flavoursome about any of it. Meal for 4 in the bin, what a waste

Loved this place. Looked like a deserted throwback but whilst I ordered and waited there was a constant stream of orders big and small going through. Food quality was excellent, price v reasonable and the service v friendly.

Im surprised at the bad reviews as we had lovely food from Phoenix takeaway.We had a big food order consisting of shredded crispy duck, lots of sauce & spring onion etc.. Salt & pepper chicken, chicken chow mein, lemon chicken, chicken fried rice. Everything was tasty, good portions & was piping hot. Would definitely recommend. We’ll be visiting again when we are back in Pwllheli.

saw other reviews and took them with a pinch of salt - but no, they were entirely accurate. we were staying close by so thought we would give it a try but really shouldn't

Ych y fi !! Never going there again. The chicken chow mein was disgusting, slimy pieces of pretend chicken that you're paying over the odds for. Fillet steak !!?? My a**e !! Premium prices for below average food, shame on you.

Last meal of our lovely 4 day break was spoilt by the awful meal ! Crispy chilli shredded beef and sweet & sour chicken. The shredded beef was big lumps stuck together rock hard. Couldn't even cut it, never mind bite it. Battered chicken was soggy. Binned it. Will never use again.

We have been coming here for years always lovely food what has happened, called tonight the food was absolutely awful first was spare ribs & Peking sauce omg at first we thought they had given us chicken wings they were covered in some sort of batter with a very strong vinegary sauce I have never had anything like it in 55 years, then we had fried rice also soft noodles it just didn't taste right at all then the chicken & cashew nut how can you do that to chicken it was slobbery really disgusting & it had bits of crunchy frozen mixed veg in it, then chicken curry it's that Chinese curry powder from bm & home bargains but too thick & strong horrid we travel from porthmadog because it was so nice never again.

Served chicken curry that was raw inside. I phoned to tell them, and that I'd bring the curry back for a refund. I was told that the chicken was pre cooked and then recooked, so I was not possible for it not to correctly cooked. I did tell her that I was aware of the difference between cooked and uncooked chicken and that my partner (who's been a chef and owned a very successful restaurant, did actually know the difference). I was then told that 'they'd have a look at it when I brought it back'. (no thank you, you can't cook it properly, I certainly don't want you ferreting through my food). My partner went back with the curry and was told that it wasn't raw, it was in fact potato starch inside. So they are now injecting their chicken with potato starch, really, wtaf?! This was stated by the 'chef'! Partner said that he'd have the piece of chicken back if this was the case, and send it off for testing. They refused to give the piece of chicken back (wonder why) Got money back, never go there again. AVOID, I NOW FEEL Sick. Staffs attitude disgusting, furthermore they attempted to short change me. When I went back inside, she made out that she'd just realised. All my partners family are from Pwllheli and this is a well known trick. All I'll say is check your change before you leave. It's now apparent as to why it was empty.

Had a chicken satay on saturday. Was really looking forward to it as first one in lockdown. The chicken had no taste and the satay sauce was like water. Completely tasteless and full of green peppers Very very disapointed

Our favourite Chinese take-away. They have a great choice and the food is always delicious. I tend to judge a Chinese take-away on the standard of their crispy shredded beef and here at the Phoenix it is always crispy. This is not a restaurant where you can eat in. They only provide a take-away service.

well i think there are 3 or 4 chinese in Pwllheli but i havent found one i really wish to go back to, such a shame as the town is vibrant and busy and the locals deserve better too.

Visiting the area for a week and decided to give Phoenix a try.I had chicken curry and boiled rice.The curry sauce and the rice were fine.However the chicken was completely tasteless and the dish was “padded” with a huge amount of onion - and it was raw. Yuk!My husband had Cantonese chicken.Again tasteless chicken and again the dish was “padded” with a huge amount of onion - and it was again raw. We also had seaweed as well.This didn’t taste at all fresh.£20 wasted - avoid this takeaway.

We had a decent meal from here tonight. Lots of food and it was very nice! Number 13 off the menu is great! We really enjoyed and will be coming again.

The food was freezing cold and quality was extremely poor would not even give it to my dogs!! I feel sick!

Asked for pork and mushroom,no pork. Appalling service wrong order on more than 1 occasion won't be going again

Not only were we given someone else’s order and got all the way back to where we were staying before we were informed, the food we did receive was awful. Special fried rice was the worst I have ever had. Chips were awful, curry was awful. Will never use this place again when we we are in the area

This place has gone downhill. We ordered a variety of dishes all of which were bland and devoid of any flavour. The chicken looked and tasted awful. Satay sauce was thin and watery and hadn't seen a peanut. Chips were rubbery and had obviously been cooked previously and re-heated (a few times probably). When we have visited this takeaway previously it has been really busy - this time it was empty which should have been a sign. This is the worst Chinese food we have ever tasted and we will not be returning

Thos was a pretty standard Chinese takeaway but it has changed hands and is now dreadful. The rubber chicken in the Chicken Fried Rice we have to the dog and even she was sick 30 minutes later. The Beef in Black Bean Sauce was like leather. The Chicken Chow Mein was over sweet with the same awful chicken in cubes and chips were soggy. You have been warned is all I can say. A great shame.

We absolutely love getting a take away from this chinese! Always tastes so good. Definitely worth a visit.

I will not waste another penny on food from here! Having been a loyal customer since it opened, this takeaway has gone downhill greatly since the new owners took over. Many observers on here seem to agree with me!! I have given them the benefit of doubt so far, but not anymore. The meal i had this evening was disgusting to say the least. Everything was lacking taste and the chips i had as a side were cold and soggy.

I made a telephone order, I was told 25 mins but had to wait 25 mins more upon arrival, it wasn't that busy either. The good was dreadful. Tiny pieces of cindered spare ribs , uncooked Chips, greasy chicken and slimy rice etc

I Have been a regular customer here since it opened, however, it seems to have changed hands recently. This change is for the worse, i'm afraid. The food i had was tasteless, lacking seasoning, and the two sauces i had were a congealed lump. Really not nice!!! I hope they get their act together fairly soon. I, for one, will be watching reviews on this site with interest before venturing back again. Shame

This Chinese has been our favourite for a while. We travel 25 mins there to get it. The original women who was there has gone now since new year and since she has left the food is going downhill. The chips are white and undercooked I think they just dipped them in the fat for a minute and that's it. The crispy beef was chewy not crispy.its not how it was 3 months ago. Shame as it is a busy Chinese for its good and large portions of food. Don't let it go down hill.i will give them one more go and if its the same again I will go elsewhere.

Me and my sister had a takeaway from here today , we live locally and usually the food is to an ok standard , today however is a different story. Our food looked and tasted of stale grease and the chicken was slimy and it was also like chewing a piece of rubber , the chips were white and under cooked , tasted like raw potatoes, the noodles in the chowmein were chopped up finely and burnt. I wont be coming back again as all our food ended up in the bin , the only reason we came tonight was because Bamboo chinese takeaway was closed. The bamboo chinese takeaway up the road is much better.

went for a takeaway had whati wanted and was very pleased with the food I had fish and chips also on another day ( good) we will call again

Always busy which is always encouraging Food is great but you will wait Good value and portions are plentiful

Having eaten here on numerous occasions, the food has always been plentiful, if average but edible.

Walked in to find a family in front of us struggling to place their orderdue to the lack of english the cashier could speak, was quite amusing to watch when they walked out with frustration. Well done a £40 order you just lost. I ordered sweet and sour chicken which consited of a bag of absolute s##t chicken nuggets and a tub of sweet and sour sauce for £5 rice was £2 extra so £7 for something I wouldn’t consider feeding to the dog . Safe to say I WILL NOT be returing, just wish i’d walked out myself

It’s a good job the food was good from here because waiting over an hour for the food was just shocking.

Been here regularly, food is always good and the portions are generous. Cash only though, no cards. Staff are knowledgeable and friendly.

looks like cheap Iceland chicken to me. would make sense as Iceland is facing it. the food is pretty bad here and is cheap and poor quality. you wont get service with a smile. they rush to take your money. very money mad. when I went, the owner seemed more interested on getting my money then getting my order right. I don't know what I was sent home with but it wasn't what I ordered. did try and phone to ask her to change the dish she had wrongly served me but she said she didn't understand what I was saying. funny, she understood how much money she was taking from me and how much change I was given and also how much the plastic fork cost, considering my order was around £30. the 5p for the fork was very important to her.

A huge variety of delicious Chinese food. One of several sources of Chinese food in Pwllheli but probably the most popular.

Had a chinese take away (seems like a traditional fish and chip shop when you first walk in). Food was tasty and excellent value for money so would definately recomment if a chineese take away is what you want.

Staying nearby we decided a Chinese takeaway was the overall winner so of I set in search for food. Upon parking on the main car park I noticed this little gem straight away... The queue was quite big but that is a positive for me. people like it and the food is fresher as people are ordering it quicker. Cold not fault the fast service and qualtity of food. Still piping hot after a 10 minute car journey. Great taste and cooked brilliantly... Highly recommended

We have visited here many times before and have always had lovely food. Big portions at fair prices. Friendly staff. Will be back

Visited here 2017 and last year and I've never had a bad meal despite some of these daft reviews .

Had our take away, 2 portions of egg rice missing. My ribs were just fat hidden under batter, crisp beef dry and hard, totally over cooked noodles no flavour, we went last year and was quite good, this year would never go again

Hemos tenido llevar bien desde aquí antes, pero parado para algunos arroz frito ayer y me enfermo todo el día de hoy con una intoxicación alimentaria. Podría haber sido una, pero tristemente no volveré.

Servicio realmente agradable y rápido mucho para comer y una buena relación calidad-precio, bien merece una noche en china está en la plaza un montón de aparcamiento cerca de la tienda

Buena comida, buenos precios y el tamaño de la porción es muy generoso, merece la pena una visita. Comimos allí dos veces mientras que la zona, la calidad era buena, fresco y no esperar mucho para

He estado utilizando el Phoenix regularmente sobre una base casi semanal ahora por más de un año. Normalmente, la comida es buena, pero la última noche fue la peor comida para llevar china que he experimentado. Primero el pedido estaba equivocado y luego la comida era inferior a la media. El huevo frito budín de arroz era como el Chow Mein, era sin sabor y la carne en suero de alubias negras era. No volveremos por un tiempo. Vienen en Phoenix, sólo porque es temporada de vacaciones no es excusa para bajar su nivel!

Visited here whilst holidaying up north wales, and enjoyed our takeaway, generous portions of everything, nice thick cuts of meats in our dishes, will visit again

We had a takeaway from here while staying at Hafan y Mor holiday park a couple of miles away. one of the best Chinese takeaways we have had, well worth going, special curry was very special as was the chow mien and all the other items we had

Highly recommended! One of the best in the area ! Great service and excellent food , beef curry highly recommend!

We love Chinese food and spending the week in the area thought we would try here. We ordered what we would usually at our local Chinese the crispy chilli beef and salt and pepper chicken, with fried rice and chips. The beef was the best we had ever had and the chicken was also very good. Rice and chips also good.

We wanted to have Chinese while on holiday. The other Chinese were closed in town so ended up at Phoenix. We ordered the amount we would at home but the portions were so big it lasted two full meals. The food we had was piping hot and full of flavour. The only issue was the lengthy wait as we we did not ring the order through but if you are on holiday then you have no worries about rushing. We would highly recommend the food and the helpful service. Will visit again if back in the area. Thank you

We use this every week and have never had a bad meal,gets very busy even in Winter .everything from fish and chips to Chinese are consistently high quality and piping hot

Nice, clean, good choice on menu. İt's right in the middle of this small seaside town but there's plenty of parking nearby.Good size portions and reasonably priced. We phoned ahead and it was all ready and bagged up when we arrived. It looks a little unappealing from outside but it's modern and clean when you're through the door. Definitely recommended.

Back in Pwllheli again and just had to go back for another takeaway to save cooking. This place is great value for money! Massive portions, enough to fill even the hungriest of bellies. Food is always hot and tasty and have never had to wait to long for it.

Avoid. Horrible food. Asked for a duck chow main and got beef with vermicelli noodles and it was dry and tasteless. Asked for a mild crispy beef and got it extremal hot. The young chow fried rice had not taste and was really bland. The only nice thing was the free prawn crackers the had taste to them. Will not be going back there again. Will travel further to have decent Chinese.

Ordered food for 6 people, not a small order I realise but gave extra time for it to be prepared as we weren't ready to eat. We were told 20 mins but asked for about 30 mins. When we got there it was busy. Always a good sign for a takeaway. But we were waiting an additional 15 mins. The food however was lovely and everything we ordered was spot on. Been before and will go again. Just be prepared to wait especially if it's the weekend.

We ordered in the shop, and the food was ready within the time the lady serving said. Portion sizes are generous, with all food cooked well. Great flavour in the rice and mains, with tasty prawn toast and seaweed. We picked up the menu to order again another time!

The food was good the portions huge well worth the money. We had the phoenix starter and that would have done us with some rice.

Been here a number of times and never disappointed. Really good portions and always hot and tasty. Order less than you think you'll need and there will be enough to go round.

As I walked in the Chinese take away with my two children I ordered a couple variation of foods , I am on a vegetarian diet , I made sure to only order foods with out meat , and a portion of chips for my children as they are not as keen on Chinese . I got home to find I had meat spring rolls , and sweet and sour chicken . I was left with a bitter taste in my mouth from their food. Definitely won't be going back.

Pretty good English version of Chinese fare .Everything is a little too sweet . Especially the sweet and sour soup.Fast service and we'll priced . Best in Pwllheli by far

I like the food from here but my father doesn't - he wanted a special chow mein with a side order of curry sauce during my visit to town so when Bamboo house was shut Tuesday I opted to treat my dad from here. Unfortunately the noodles he had were very thin and reminiscent of supernoodles. Maybe he's so used to bamboo houses noodles that this was no compromise but he's told me he doesn't want anything from here again.

Best Chinese in Pwllheli. Love the noodles and cha Sui chow mien and noodles. Good food quality so if you like Chinese here you should pick.

Dont eat here unless you are starving as the portions are masive but great value tasty food we travel 7 miles for our treat & yet to be disapointed .

We ordered a selection of dishes for our dinner at about 9:30pm. Food was really nice and affordable. Service was quick. Portions HUGE!! Overall really good.

I like to think of myself as fussy even though Chinese takeaways are what they are and certainly not gastro heavens. This place is a cut above the rest. Firstly the portions are bigger than any Chinese I know of. But it's the quality I think is also better. I would definitely say this place is worth a visit.

Ample parking nearby.Takeaway ready in good time. Tasty Sweet & Sour Pork and Fried Rice. Partner had Chicken Fried Rice, a monster portion, and very enjoyable. Would go again.

Food was ok personally I wouldn't use again Thought food was tasteless chips were chippy chips service was good Rang order threw from our caravan took 10mins to get there was all in a box ready for us

Excellent food - really far better than your average Chinese takeaway in a tourist hub - thoroughly recommend - if this was in my home town it's where I'd be getting my Chinese!

The staff were friendly and the food was good, the chicken in the chow mien didn't looked cooked, but the food overall was your average chinese food. The bbq sauce was very salty, The place looked clean.

I always order the appetiser box - £9.50 but you get loads. Love it. Other dishes I have ordered have been huge portions - it's a good Chinese takeaway. Bad phone service though - have mentioned to them a couple of times that saying the business name when picking up the phone would help.

Got some chinese delivered via dinner-delivered.com. The food was actually good, but the restart missed three portions of soup from the order. I really enjoy the soup, so the meal was a bit screwed up. Poor quality control of the order. I do not recommend for takeaway / delivery.For info, they did follow up later with the missing items after they were reported, but we were long finished by then.

My body wasn't thanking me for it! Neither was the toilet! Generous amount of food but sick after it!!

Had a lovely Chinese takeaway it was lovely fresh, tasty generous portions, would definitely go again. Service very good and quick.

I'm not going to waste too much time on this review, so here it is: Veggie chow-mein was disgusting with dry noodles plonked on top of a very uninspired selection of veggies with hardly any sauce. Sweet and sour sauce was gloopy, sticky, full of sugar and heaven knows what else, ribs were little knuckles covered in gristle and fat and the satay was so hot (chilli hot, not temperature hot) that it overwhelmed the whole dish, but given the appearance of the "meat" that may not have been a bad thing. All in bin, didn't even want to give it to the chickens and they'll eat anything (usually). Don't go here, even if you're starving..seriously.

1st time we went to this place was New Years Eve. Made a big phone order (9 dishes) to collect. Fantastic food & service. Told on the phone it would take 5 minutes, (which I doubted) yet it was all ready piping hot packed in a box when I arrived! The Szechwan spicy dishes were amazing.Much much better than the other Chinese takeaway in Pwllheli. The portions are massive easily enough to share, and the menu has some tasty little extras that you don't usually find.Very cheerful and pleasant staff.Definitely going back here whenever we can! 5* food.

Massive portions, plenty enough for two people. Disappointing chips though, nothing like the 'refried' lovely ones from other Chinese takeaways. In fact the chippy side of things isn't very good at all, as the chips are barely cooked, and very pale! Oh, and make sure you are in reach of LOTS of water, as you'll need it after!!!

In October 2014 we had the lunch time special. It was £4 for each meal option. There were around 6 standard meal options. The wait time was short, the quality was really good and the portion sizes were very large. Would thoroughly recommend the lunch time special. It was excellent value for money.

Great take-away - very reasonably priced and the portions are enormous...give it a go you won't be hungry afterwards that's for sure!

Ordered a take away by phone this evening and was told it would be half an hour. I arrived half an hour later and on arrival the lady serving asked what number my ticket was. I told her and she correctly read me back my order from the ticket she had in her hand and I paid her. After about 15 minutes I was still waiting. I realised several ticket numbers after mine had collected their food. I enquired as to where my food was and all of the staff began to look confused. No one seemed to know where my ticket was.. Lots of frantic searching and there was still no trace..... I was asked for my order again and it transpired they'd not even started cooking it!!! I asked if there was going to be some kind of refund in the cost, to cover my fuel and lengthy wait and was told no, but I could have an extra dish??? I'd ordered what we wanted so this would be pointless.. I again asked if there would be some kind of good will refund and was told I could either take the food when it was eventually cooked or have a refund... Unsurprisingly I took the refund and left otherwise I suspect I would still be there now!! It was a 15 minute drive to get there in the first place!! Absolutely terrible! We have been good loyal customers sice they opened but not any more... Avoid!!!

This is your run of the mill Chinese takaway, nothing special , big portions - full of msg i presume by the amounts of water i have to drink afterwards, avoid the chip shop side , we always have the Phoenix mixed starter special , tasty , enough as a main meal for 3 and under a tenner....Nothing more to say really ....

Well, the portion sizes here are pretty good here, impressed with that I must say.However, there is that trade off between quality and quantity - and that trade-off certainly was made. I have never had a Chinese meal as bad as this. I ordered Crispy Beef in OK Sauce, and that was a complete misnomer as it wasn't even alright. I had never tasted one that was like bonfire toffee before. The rice was alright too - nothing at all to write home about. I gave up after a bit, and left loads - as I couldn't insult my favourite dish.The guy serving was quietly spoken and didn't look at you and mumbled!Oh the other saving grace, it was the only carrier bag I didn't have to pay for in Wales!!

Had a lovely Chinese takeaway it was lovely fresh, tasty generous portions, would definitely go again. Service very good and quick.

Up until last night this would have been completely different !! Tell me why I have had beautiful meals for the 1st weekend in March - and throughout most of last year, as previously said first class! Last night we had ribs which resembled lumps of fried fat and a disgusting satay - (previously beautiful) packed with cheap slimy meat of some form! The whole lot hit the bin ! - oh and don't try going in to complain because they will tell you they don't understand!!! We have had beautiful meals from here and then every so often this happens WHY!!!!

I was hungry and fancied a snack but didn't want the usual fish and chip cafe food you get in these parts. Unusual to find a Chinese open at a lunch time and being a great lover of Chinese food I thought I'd give it a try. I ordered the chicken curry lunch time special, it came with egg fried rice it one very big container. It was a bit more than the snack I intended, in fact it was a complete meal all for £4. Rice was as you would expect it and the curry was excellent, packed full of chicken. The chicken was among the nicest chicken I've had from a Chinese takeaway. One of the nicest chicken curries I've had in a long time. I really wasn't expecting much from this little Chinese takeaway but it exceeded my expectations. Go and support this local business so it's still there when I return next year....!

First time this visit. Normally use the one opposite Costa. I have to say most of it was good. Portion size is big and I mean big. Biggest portion size I know of. I tried and liked the beef & blackbean sauce, kung po chicken and Singapore vermicelli. The meat was tender and the sauces good. Masses of cashews in kung po. We didnt like the salt & chilli ribs - they were not good. Firstly they were in a batter which was not what I hoped for nor wanted. They were greasy and chewy. It's a bad show actually. Its easy to cook ribs till they're tender then reheat them and garnish them with some chilli and garlic and salt etc.. if all the ribs are like this do not have the ribs. But three out of the four dishes were better than average so it's a shame the ribs let the meal down. It was cooked very quickly which was fine obviously. I asked around and some of the locals preferred this Chinese to the others so I would say on balance, I would just about agree. Sort the ribs out though !!

We live in Cheshire and to get a complete meal that we like all round we get the starters from one takeaway and mains from another.The Phoenix is good all round. Crispy duck came pre-shredded, 10 pancakes for a 1/4 duck (our local only gives us 6) lots of spring onion and cucumber and Hoi-sin sauce. Crispy won-ton excellent. Pancake rolls - a little different to what we're used to with a bit of a sauce going on inside. Prawn toast a good layer of prawns (and not chicken like we've had in some takeaways). Crispy beef in garlic and chilli - the beef was really crispy and the sauce quite pokey and not too sweet. Chicken Satay - again fairly hot, but not unbearable, it was a tiny bit floury. Chicken and mushroom - yum. Noodles and beansprouts - done perfectly. Fried rice and chips - as you'd expect.The order was given over the phone with a promise of it being ready in 15-20 mins and it was. And it was correct to boot.We over ordered, as everyone does. So there was enough for tea the next day for two adults. Overall, pretty reasonable value for money. But the quality was excellent. This is the second year on the trot we've been here and it was just as good both times and infinitely better than the other chinese we've tried in Pwll.

We went to the phoenix on monday, we had orange & honey ribs which were excellent, a chicken curry & roast pork fried rice, you get so much meat in the dishes if you have a curry we found if you get a curry sauce as well you can put some of the chicken in that & get a fried rice & mlx the pork fried rice into it it would feed three people im not a tight wad but you do get loads of meat they are quick as well.